Capita HR Solutions. HR Services Director

Transcription

1 Capita HR Solutions HR Services Director August 2013

2 Contents The Company... 3 Job Description... 4 The Rewards... 6 Advertisement... 7 How to Apply... 8 Equality & Diversity Monitoring form... 9 Capita HR Solutions 2

3 The Company Capita plc is a well established member of the FTSE 100 and has enjoyed extraordinary growth over the last 2 decades; sales have reached almost 4bn p.a. and it employs 62,500 people. It has achieved this growth by being at the forefront of the development of Business Process Outsourcing and Support Services. It is an acknowledged leader in the provision of these to clients in both the Public and Private sectors with its offering having broadened considerably in recent years. It is recognised as providing clients with specific expertise and experience which enables them to deliver marked improvements in the way in which they interact with and serve their customers. Local Authorities represent a major customer group to Capita. It has been providing specialist support to local authorities for benefits administration and collection of Council Tax and NNDR for over 15 years. A recent trend towards deeper, more strategic relationships has presented new opportunities as has entry into new markets. The team is consistently kept up to date in training, legislation and best practice ensuring the very best service is provided to clients whether through specific on site service provision or its range of networked shared services facilities. Capita has recently secured a new partnership with a leading London Local Authority which takes this trend to new levels. It is a partnership which will deliver services across the authority including the provision of a full HR service. We are now seeking an experienced HR Director with a track record of successful and innovative transformation to lead this element of the partnership. Capita HR Solutions 3

4 Job Description HR Services Director Reports to Operations Director Client Local Government, London The role holder will be responsible for the delivery of an outsourced HR service to a local government client together with approximately 100 schools clients. They will play a strategic role in shaping the clients HR policy and strategy, a leadership role in the transformation of outsourced service delivery and will be responsible for client management and line management of the outsourced service delivery team. The scope of outsourced services includes: - HR strategy and policy development; - HR Advice and Guidance; - Business partnering; - Payroll; - Recruitment; - HR and remuneration administration. Key responsibilities - To undertake the lead role with the client in developing the HR Strategy for the organisation and developing and implementing effective processes, procedures and policies to assist with the delivery of that strategy; - To provide leadership to the HR function in relation to; Employee relations, recruitment, HR and remuneration administration, industrial relations and payroll; - Lead transition of the HR service from the client organisation to Capita and deliver the transformation of the service into the future operating model; - Embed a culture of customer service and professional excellence in the HR service delivery teams; - To undertake the lead role in developing effective processes and practices for communicating, consulting and negotiating with trades unions, employee representatives and employees with the aim of maintaining good industrial relations; - To ensure the provision of regular and timely HR related management information to all internal and external stakeholders; - To keep up to date with new developments in the field of HR, including legislative changes and new case law to anticipate the client s needs and provide appropriate responses; - To ensure the quality of HR staff capability is maintained and enhanced through effective management and development; - Ensure service delivery meets all contractual Service Level Agreements and that all commitments to the client are met; - To provide a similarly broad range of HR services to local schools contracted through the client organisation; - Other responsibilities as required. Capita HR Solutions 4

5 Once the service has been successfully transitioned and transformed into the future service delivery model, there will be opportunities for the role holder to broaden their remit significantly within Capita. Attributes - Personally credible, experienced HR professional up to date knowledge of legislation and case law; - Ability to influence senior internal and external stakeholders; - Experience in embedding a continuous improvement culture in the HR service delivery organisation, particularly in shared services and ideally in an outsourced environment; - Commercially aware with experience in the effective management of change; - Personally resilient and experience of working in a unionised environment; - Ideally, experience managing a P&L and a good understanding of delivery to service level agreements; - Experience delivering in a HR Business Partnering model; - Comfortable with matrix management structures; - Public sector experience; - Has led organisational change initiatives and managed service transitions. Capita HR Solutions 5

6 The Rewards The role will be very demanding and, in return Capita offer a substantial rewards package including an attractive, competitive base salary, a car or car allowance and membership of a company money purchase pension scheme. There will also be a sales performance driven commission scheme offering the potential for significant additional earnings. Capita has a performance driven culture and opportunities for career development are many and varied for outstanding performers. Capita HR Solutions 6

7 Advertisement Capita HR Solutions HR Services Director Excellent Incentivised Package London This is a unique opportunity to take the leadership of HR strategy, policy and provision for an organisation which is about to undergo enormous transformation. This transformation is both planned and welcome and demonstrates an appetite for innovation and creativity which is unrivalled in its market. You will be working within and delivering to a complex stakeholder environment including a highly divisionalised structure, a major outsourcing relationship and others with strong vested interests including unions. You will lead the HR aspects of this change programme and the design of the future HR strategy for the organisation. This will need to support a significant change in the way in which it interacts with its customers, enhancing their experience. You will also support the rest of the programme, ensuring that HR best practice is employed throughout. Change can be unsettling for an organisation and an effective programme is needed to communicate its benefits and aid their realisation, making it a positive experience for all. You will be an experienced and confident HR Director with a track record of delivering positive change and an appetite for more. This role will stretch your capacity for innovation so you will need to be at the forefront of the development with an open mind and sound judgement. You will also need to be a confident and accomplished communicator who can engage with stakeholders to share the benefits of the programme to each. Experience of transformation in a public sector environment would be interesting. If you believe you have what it takes and have the appetite for such an enormous challenge then you can learn more by accessing an information pack on the Veredus website. Click on Search for a Job and enter reference For an informal and confidential conversation about the opportunity please contact Gareth Davies on Capita HR Solutions 7

8 How to Apply To apply you should: Submit a comprehensive CV quoting reference Please include details of current salary and package. You are invited to complete and return the enclosed monitoring information form. This will help our client to follow the recommendations of the Equality and Human Rights Commission, that employers should monitor selection decisions to assess whether equality of opportunity is being achieved. The information on the form will be treated as confidential, and used for statistical purposes. The form will not be treated as part of your application. Finally, please ensure you include your work and home telephone contact numbers and addresses where applicable, as well as any dates when you will not be available. Applications should be ed to: [email protected]. If you are unable to , please post to Karen Williams, 2 nd Floor Ludgate House, 245 Blackfriars Road, London, SE1 9UF. For an informal discussion, please contact Gareth Davies on or [email protected] Veredus will respect the privacy of any initial approach or expression of interest in this role, whether formal or informal. Capita HR Solutions 8

9 Equality and Diversity Monitoring Form The intention of monitoring and analysis is to establish if there are different success rates between genders, people of different sexual orientation, ages, different ethnic backgrounds or faiths, and people with disabilities. If there are differences in success rates it will enable action to be taken to ensure that no group is treated unfairly. Your answers will be treated confidentially and will not affect your application in any way. Personal Details: Title Surname: First name: Mr / Mrs / Miss / Ms / Dr / Other Age: Gender: Male Female Prefer not to say Gender Identity (if appropriate) If you identify as transsexual, transgender (in that you have effected a permanent change of gender identity) or as intersex which group do you identify with? Transsexual Transgender Intersex Working Pattern: Part time Full time Job Share Other... Ethnic origin: Please tick against one of the following: Asian or Asian British Bangladeshi Indian Pakistani Any other Asian background Please specify below if you wish Mixed Black and White Caribbean Black and White African Asian and White Any other mixed background Please specify below if you wish Black or Black British African Caribbean Any other Black background Please specify below if you wish White British English Irish Scottish Welsh Any other White background Please specify below if you wish Chinese or Other ethnic group Prefer not to say Chinese Any other Please specify below if you wish Capita HR Solutions 9

10 Disability: Please tick against one of the following: Do you consider yourself to have a disability under the Equality Act 2010? In the Act, a person has a disability if: they have a physical or mental impairment the impairment has a substantial and long-term adverse effect on their ability to perform normal day-today activities For the purposes of the Act, these words have the following meanings: 'substantial' means more than minor or trivial 'long-term' means that the effect of the impairment has lasted or is likely to last for at least twelve months (there are special rules covering recurring or fluctuating conditions) 'normal day-to-day activities' include everyday things like eating, washing, walking and going shopping Yes No Prefer not to say Please describe the nature of your disability This information is provided for monitoring purposes only if you need any reasonable adjustments you should arrange these separately. Religion or belief: Please tick against one of the following No religion Baha i Buddhist Christian Hindu Jain Jewish Muslim Sikh Other Please specify below if you wish.. Prefer not to say Sexual Orientation: Please tick against one of the following Bisexual Gay Woman/Lesbian Gay Man/Homosexual Heterosexual/straight Prefer not to say Capita HR Solutions 10