0300 & 0800 Phone Numbers for Housing Associations

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1 0300 & 0800 Phone Numbers

2 0800 Phone us free is a powerful message to send out to your existing and potential customers. In fact, by using a Freephone 0800 number you could increase the amount of calls you get by 185% - which could be a massive boost to your sales and enquiries. And it says to your callers that you value their custom and are prepared to pay for their call. 93% of the UK public recognise 0800 numbers as free call. That s why thousands of smart organisations use 0800 numbers in their marketing & advertising campaigns and as their primary contact number(s) numbers exist exclusively for public bodies and charities and were launched to increase certainty, trust and confidence in the numbers that consumers use to call to public services and voluntary services (Ofcom). They offer exactly the same benefits as 08 numbers (e.g numbers) with one crucial difference the cost for people to call them: 0300 numbers cost the same to call as 01/02 numbers even from a mobile phone. They are even included in your callers free minutes on their landline & mobile tariffs. This is crucial when you consider that in 2011, more UK calls were made from mobiles than landlines (Ofcom 2012) meaning 0300 numbers are totally future-proof. Why Choose 0800 Numbers? Boost Your Enquiries And Sales - Increase your response rates by up to 185% with an 0800 number (Source: Institute of Direct Marketing). Show Your Callers You Care - A study by the Henley Research Centre found that 68% of people felt that organisations with 0800 numbers care more about their customers. Keep The Same Phone Number Wherever You Go Making relocation a lot cheaper and easier. Never Miss Any Important Enquiries Or Sales Choose to receive your calls on any landline or mobile and change this at anytime at the touch of a button (see page 3). Stand Out From Your Competitors Handpick a memorable 0800 number of your choice. Encourage More Calls From Outside Your Area Because your 0800 number won t have a local area code you can appear nationwide and get calls from across the UK or any area you choose to advertise in. Gauge The Success Of Your Marketing Vision online call statistics tells you how many calls your 0800 number has received, how many you ve missed, your busy periods & more. Why Choose 030 Numbers? Memorable - Handpick a telephone number your callers will remember. E.g or Ethical - Because of their transparent call costs, 0300 numbers are trusted and not subject to negative publicity. Boost Your Donations Your callers won t pay more than a standard local/national call to phone you so you ll encourage more calls. The Ideal Disaster Recovery Solution - Receive your calls on any landline or mobile and change this at anytime at the touch of a button. This is ideal if your landlines fail or in the event of an emergency. Use the Same Phone Number Regionally/Nationally If your organisation covers the UK or more than one county with different area codes you can promote the same number everywhere you d like a presence. The Same Phone Number Wherever You Go - Keeping stakeholder communications consistent and making relocation a lot cheaper & easier. Gauge The Success Of Your Marketing - Vision online call statistics tells you how many calls your 0300 number has received, how many you ve missed, your busy periods & more.

3 Quick and Easy to Set-up 0300 numbers work in tandem with your existing landline or mobile numbers. They simply sit on top of and are directed to your chosen destination number, allowing you to use and integrate them as you wish (e.g. donation line, customer services, main phone number etc). We can help you get your new number up and running almost instantly Your Windsor Telecom Number Your Callers Any Landline or Mobile Free Call Statistics Voic to Memorable 0300 and 0303 Numbers Gold Platinum Ultimate Memorable 0800 Numbers Gold Platinum Ultimate Gold Numbers attract a 15 monthly service charge per month. Platinum Numbers attract a 25 monthly service charge per month. Ultimate numbers attract a 40 monthly service charge per month.

4 Call Handling Features Each of our numbers come with really useful features that help your business and give you greater control over how your callers are dealt with. MyWindsor Online Management Real time control of your Windsor Phone Number via the web.» Modify the settings on your call handling features» Reroute your Windsor Number to a new target number» View call statistics» Contact your dedicated account manager easily Dedicated Account Manager You can choose to contact your Account Manager via their direct line or by .» Complete peace of mind with our red carpet service» Your personal point of contact from day one» Direct line through to your named contact» Meet the team: Instant Call Rerouting Reroute your Windsor number to any landline or mobile. Make live changes via the web or using any phone keypad.» Change where you receive your calls at anytime» Divert your calls to any landline, mobile or abroad» Perfect if you relocate or urgently need to change where you receive calls» Ideal Disaster Recovery solution if landline fails or office needs to be evacuated» Route to call answering service out of hours» Send calls to another office Route to Mobile Your Windsor phone number can be routed to any UK mobile number. You can instantly change the target number at any time via Instant call rerouting.» Control which mobile number you want to receive your calls on» Reroute your Windsor number via the web or by using any phone keypad» Particularly useful for out of hours, or if you use live messaging services» Great for disaster recovery in an emergency, or if your landline goes down» With Call Announce turned on you'll know if the call is personal or business

5 Voic to Perfect for when you can't answer the call, or out of hours. Receive your messages by .» Get all your voic s sent to your inbox as MP3s» Simply listen to voic s on your PC/MAC and via MyWindsor» Also works with Blackberry/I-Phones/Android etc» Change the address at any time via MyWindsor» Forward voic s to colleagues or homeworkers» Easily manageable by storing audio files in your folders Missed Call Alerts Choose to receive an or SMS every time you miss a call.» The calling number is provided so you can call back» Ideal if you are in a meeting or are busy» Choose to turn this feature on/off Vision Lite View your summary call statistics online.» Reports show missed/engaged/answered calls» Helpful for planning staffing and monitoring marketing activity» Upgrade to Vision to get much more detail with live call statistics» Time of Day Routing Set your opening hours and choose where calls go during business times and after hours. Route calls to office during the day and an alternative number (e.g. your mobile) at a different time.» Each day can have separate start and finish times (e.g. Mon-Fri 9am-5pm / Sat-Sun 10am-4pm).» You don't have to worry about changing settings each day If you wish, you can route calls to a 'Call Answering Service' at a set time (e.g. in the afternoon)» If you only work 'in the office' 3 days a week all other days can be set so callers can go to voic or your mobile.

6 Call Handling Upgrades Each of our numbers can be upgraded with really useful features that help your business and give you even greater control over how your callers are dealt with. Virtual Switchboard This feature is ideal if your organisation has various departments or offices. Callers can choose an option and get straight through to the right place.» By giving your callers options, you enable them to choose who they wish to speak to and define the type of enquiry they are making e.g. press 1 for customer services, 2 for accounts, 3 for sales etc.» You can record and upload unique announcements for each option» Improve customer service, staff productivity and reduce costs» Your callers will not get irritated as your phone lines will not be engaged Audio Announce Choose to promote your website, latest promotional offer, event or urgent news flash. For example: "Welcome to ABC Cars where we are currently offering a 3-year warranty on vehicles. Please visit abc-cars-uk.com."» Also known as Recorded Information Lines» Record your own phone greeting and upload using My Windsor (free)» Or we can record your phone greeting using our professional equipment (from 30)» Or outsource the recording to our professional voice-recording partners (from 200)» Use an 0844 number and earn a call revenue of 2p per minute Call Queue Our Call Queue service allows you to queue your callers without any expensive in-house equipment. This extremely modern and professional queuing solution can be controlled online via your MyWindsor account.» Promote your services to a captive audience, whilst improving call efficiency» Avoid engaged calls and handle more sales/enquiries» No need to install or maintain any expensive in-house equipment» Upload a pre-recorded welcome message and change this via My Windsor» Callers are seamlessly put through to the next available agent/target number» Callers are encouraged to stay on the line with a choice of hold music, marketing or apology messages» Set the maximum number of callers that can be held in the queue» Play marketing messages, important announcements, or promote your website» Callers can be informed of their queue position number if required» View and manage your call queues easily online using My Windsor

7 Call Record With our Call record feature, your inbound calls are recorded at network level and can stored, viewed and played via the web using MyWindsor. There is no need for expensive hardware, visits or installation of equipment.» Record all your inbound calls» Share call recordings with your colleagues» Save time on note-taking as calls can be replayed» View the last 30 days calls in My Windsor and download in MP3 format» You can start and stop recording at any time during the call» No need to install any expensive equipment or hardware» Settle disputes, or customer complaints by accessing historical call recordings Zone Plan Based on the area code of the caller, the call is routed automatically to the caller's nearest branch or office. Zone Plan is perfect for organisations with more than one office, branch or contact centre. Improve customer service, give customers a local service and avoid advertising multiple contact numbers.» Avoid expensive, onsite hardware based Automatic Call Distribution systems» Advertise only one number in advertising or marketing campaigns» Save money on telemarketing numbers for each office or branch» Callers can receive a local service from their local office or branch» Routing incoming calls to appropriately skilled agents or contact centres» Calls are routed correctly, creating a more positive customer experience» Increase productivity and provide seamless end-to-end efficient call handling» Analyse performance and event information in real-time using My Windsor About Windsor Telecom Windsor is now a key player in the UK Telecoms market. Our growth record over the last 10 years reflects our commitment to build and deliver value added, quality products and services to our ever expanding customer base. With our new and dynamic management team driving sales and marketing, and innovative ideas already in the planning stages we've plenty to be excited about. Never losing sight of our core values, managing change is part of Windsor's culture and we're set to make our mark by listening and educating our customers to make best use of our bespoke technology solutions. call: enquiries@windsor-telecom.co.uk web: