Communication that revolves around you

Transcription

1 Communication that revolves around you

2 Page 2 Page 3 Unified Communications Orbit brings all your communications together, regardless of how and where they started desk phone, mobile, , SMS, chat and video. One conversation, wherever you are.

3 Page 4 Page 5 Unify your communications Orbit is a software based IP telephone system designed to transform the way you work. Make your mobile a true extension of your phone system with instant visibility of call activity via your desktop. Never lose the thread of a conversation with all s and chat messages linked to calls in the hub. Live presence helps you put callers through to the right person, first time, by showing you who s available and who s on a call. Pull up customer details as they call in utilising integration with Microsoft Outlook, Active Directory and CRM. Never miss a call Orbit makes it easy for you respond to customers and colleagues as quickly and effectively on the move as you would from your office. No more missed calls, no more lost opportunities. With Orbit you re more than a number. All services are designed to revolve around you and where you are, not an extension. Mobile integration lets you route calls simultaneously to both your desk phone and mobile, with the hub giving you visibility of all calls routed to either device. Get closer to your customers by using any geographic area code no matter where you re located. If you re out on business or away from the office for any reason simply route calls to colleagues with call forwarding. Work where you want With hunt groups you can share calls across your teams so they re never left unanswered. Stu shows his friend Ron, a hard pressed IT manager, how Orbit makes his mobile a true extension of his office phone system, keeping him connected even when he s on the move. Watch the episode online at

4 Page 6 Page 7 Future proof your telecoms Orbit gives you more enterprise telephony features as standard and because you ll keep receiving system updates all the latest features will be available long into the future. Do away with complicated multiple licenses. Orbit uses a simple, lifetime license to deliver new features. Avoid costly maintenance charges to support obsolete telephone systems. Eliminate the need for a phone system at every branch office. Fewer lines and hardware, and simpler administration. Simplify administration by managing sites, users, groups and departments yourself from the easy to use administrators console. Reduce your call spend Orbit gives you all the benefits of IP telephony such as reduced calling rates and free calls between sites and remote workers. Grow your business, shrink your bills. Call at landline rates via your mobile, with dial back linking calls you make via an app on your mobile to the person you want to call. A better way of working Whilst Ron struggles with his aging phone system, Stu shows how an advanced, future proofed system like Orbit can dramatically improve productivity. Do away with expense claims for business calls on personal mobiles by using the mobile app for company calls. Limit bill shock by assigning spend limits to lines. Watch the episode online at

5 Page 8 Page 9 Orbit is... for collaboration for flexible working and chat integration Never lose the thread of a conversation with all messages linked to calls. for professionalism Mobile integration Never miss a call by simultaneously routing calls to both your deskphone and mobile. Presence Put callers through to the right person, instantly seeing who s available to take a call. Intelligent call routing Avoid callers being passed on endlessly by routing to the right department or person straight away. Extension anywhere Callers can get you on the same number regardless of where you re working from. for productivity Call transfer Pass customers to the right person at the push of a button. Hunt groups Share calls across your teams so they re never left unanswered. Call pickups Answer calls from any group member s phone with call pickup. Call parking Avoid callers having to ring again by parking and picking up calls. Call waiting Customers never get an engaged tone with call waiting. SMS messaging Send service alerts and event reminders to customers and colleagues. Call groups, auto attendants and overflows Let your caller decide which department is best placed to help them. Custom on hold music Keep customers informed about new products and services during hold time. Voic to Find out who s left a message from any device. Visual voic See and prioritise your responses to voic at a glance. Hot desk phone Use your number and preferences on any available hot desk phone within the business. Call forwarding Off to a meeting but can t afford to miss the call? Simply route calls to colleagues. Customisation Instantly change how your system works by updating sites, groups and departments quickly and easily. Outlook, Active Directory and CRM Pull up customer details as they call in utilising integration with critical business systems. Caller presentation Personalise the service you deliver by seeing who s calling before you pick up. Call history Instant visibility of all inbound and outbound calls. Transfer calls Transfer calls between sites as if the person was sitting in the same office. Any number Get closer to your customers by using any geographic area code no matter where you re located. for security Authentication Avoid unauthorised calls by only allowing authenticated phones and employees to make and receive calls. Click to dial! Stop retyping numbers from an or a webpage. Simply hover your mouse over the number and click to dial! Assign spend limits Limit bill shock by assigning spend limits to lines. Call barring Prevent number abuse and high call charges by restricting access to international or premium rate numbers.

6 Page 10 Page 11 Case study We needed a telecoms system that would respond to the team s flexibility requirements, while offering a single point of contact wherever they might be from day to day. IT Director Sills & Betteridge - Solicitors The problem This firm of solicitors wanted to reduce communication costs and also improve it s responsiveness to both clients and colleagues. The solution This growing firm of solicitors had expanded through organic growth and acquisition to eight offices spread out across the east of England. Each site was independently sourcing its Internet access and ISDN lines as well as managing a varied range of telephone systems. Having evaluated the existing infrastructure, the IT Director worked with Intercity to deploy a solution that would consolidate the multiple systems into one unified communications platform. The first phase of the project was to deploy a robust connectivity infrastructure and so Intercity rebuilt the firm s wide area network using a mixture of high availability Ethernet Fibre and Ethernet First Mile services alongside ADSL and Fibre Optic Broadband connections. Resilient access to the Internet was provided via the head office and an external Disaster Recovery site. As well as wanting to reduce their multiple telephone systems down to just one, the customer also wanted many advanced Unified Communications features such as desktop integration and presence to improve employee productivity and their ability to respond faster to colleagues and clients. Orbit was the perfect fit and Intercity deployed a multi-server solution which delivers an integrated communications hub to 220 users across the various offices. The entire project from site survey to system installation and training was managed by Intercity to minimise disruption for the customer. I cannot over-emphasise how impressive this system is, especially when you have come from such a complicated and cumbersome legacy system. There are so many features that can be turned on at no additional cost that it s an IT manager s dream. It is the easiest phone system I have ever installed, and I have done a few. IT Director Sills & Betteridge - Solicitors

7 Orbit is available from Intercity Telecom, a leading Communication provider of all-in-one business that communications. revolves around you If you re ready to see Orbit in action or want to know more, please get in touch now. Orbit is avaiable exclusively from Intercity Telecom - a leading provider of all-in-one business communications. HEAD OFFICE Intercity Telecom Ltd Holloway Head Birmingham B1 1QP E: [email protected] T: (local rate) Intercity Telecom Ltd. All rights reserved. The names and products mentioned are trademarks of the respective manufacturers.