Harness The Power of Hosted VoIP

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1 Harness The Power of Hosted VoIP Home Office & Single Worker Solutions Take Me There Small to Medium Business Solutions Take Me There Show Me What s in This Guide Take Me There Play Me & Be Amazed No Personal Details Required Get on Online Quote Watch Video Demo Request A Call

2 What s included in this Guide About Saffwood Communications What is Hosted VoIP Home Office Solutions Small to Medium Businesses Testimonials

3 About Saffwood Communications Privately Owned 7 Year Trading History Gold & Premium Grade Carriers Dedicated Account Management Fast, Affordable Setup Saffwood Communications is a privately owned Hosted VoIP system provider based in Warrington. With a 7 year trading history, Saffwood understands what it takes to deliver a professional, affordable service to businesses in the UK. With equipment hosted in 6 UK major data centres we offer total reliability. We offer the lowest cost setup with a feature rich, easy to use hosted phone system. This allows your business to improve customer contacts without incurring high setup or ongoing charges. From as little as 60 you can enjoy the power of hosted VoIP communication.

4 What is Hosted VoIP VoIP stands for Voice Over Internet Protocol. In short, calls are routed from your phone to your router. From there they transfer to our data centre then onto the standard exchange service. Once they reach the standard exchange, they are routed to the destination number. This service gives you: - Same routing speed as traditional calls - Better than standard voice quality As all the expensive equipment is hosted in Saffwood, all you need is a handset and an internet connection to benefit from Hosted VoIP

5 Home office & Single Worker Solutions 74% of customers prefer to buy from larger businesses ~ UK Benchmark LTD 2013 Get a big business feel without the cost Avoid missing important calls even when out of office Get a local or national presence anywhere Home office working is becoming increasingly popular. With reduced costs and more flexibility of working, the SOHO market has increased by 27% since One of the challenges facing home and single user companies is ensuring that a professional business feel is maintained in order to compete with larger companies. A Hosted VoIP system can be as little as a single phone and only cost 6.99* to setup. The service allows you to brand and handle your calls in an even more professional manner, and ensure that when you are out of office, you calls are answered or logged for follow up. See our popular products and services for SOHO on the next page. *cost for Bria counterpath softphone as of New router maybe required.

6 Home office & Single Worker Solutions We use our expertise to develop the system you need with the minimum of expense or wait time. You can see our standard tools to do this below, as well as the features they offer. IVR (Auto Attendant) Promotes an Established Business Feel Gives Customers Number Options (1 for sales etc) Setup Our of Hours Messages & Transfers Call Breakout (press # to leave a message) Bespoke Messaging & Branded Welcomes Route Calls to Hunt Groups & Show Customer Selection An IVR is an outstanding tool for branding your business, promoting an established feel and ensuring that customer get to the right person every time. Our IVR s can have unlimited layers and can be flexed and changed without charge at any time.

7 Home office & Single Worker Solutions Call Queue Never Ring Busy Again Pre-Connection Branded Greeting Call Breakout (press # to leave a message) Unlimited Number of Callers on Hold Define Rules When Callers Hold Live & Historic Reporting Suite Create Hunt Groups & Set Rules Caller Queue Position & Updates An inbound queue is vital to businesses of any size. A caller queue will ensure that you never ring busy again. With pre-connection greetings and rules for holders, you can ensure a professional, branded entry to your business every time.

8 Home office & Single Worker Solutions Hosted Extension (Phone) Branded Voic & Voic to Call Pickup / Transfer Caller on Hold Music Management Personal Directory Call Forward Button to Any Number Caller Display & ID Conference & Headset Cisco Manufactured From Just 60 Phone Log for All Calls

9 Home office & Single Worker Solutions The below shows a typical setup for a single user or home worker office. Following a call all available phones would ring. If all lines are engaged then the call would be held until a line is free, or the caller presses a button to leave a message. You can also define rules to automatically transfer held customers to another number such as call answer services after a certain number of seconds. There are no minimum or maximum number of line restrictions for of systems. Inbound Queuing System Phone 1 Phone 2

10 Home office & Single Worker Solutions Call Logging System Every call made to and from your system is logged in an secure online web portal. This allows you to track all inbound and outbound calls. So even if a caller is queued and decided to hangup without leaving a voic , you can track those calls and call them back. For an small additional fee, you can also voice record 100% of call calls made to and from your system. These can be played back on line or downloaded from your web portal. There are no storage limits.

11 System Features Standard Multi Call Queue / Company Welcome Announcement IVR Department Routing Call Breakout Free Voic Per Handset Voic To Free Caller Diversion / Forward Call Pickup Call Transfer Free Hunt Groups Do Not Disturb Feature Incoming Call Rules Music On Hold Management Free Site to Site Calls Free Internal Calls Free Web Portal System Control Free Itemised Billing Live Status Detailed Call Reports Handset Features Cisco 7940 Full Screen Display Multiline Call Handling Caller Diversion Button Call Transfer Call Pickup Customer Hold Personal Directory Sound Management Caller ID Display Voic Notification Headset Compatible Loud Speaker Conference Free Caller ID Display

12 Small & Medium Office Solutions 98% of our customers renew their contract year on year due to service & pricing. Period Inbound Caller Queues to Handle Busy Periods Auto Attendants to Route Calls to Correct Areas Real-time Extension Status & Reporting Free Internal & Site to Site Calls Keep & Take Your Existing Number Anywhere Anytime Branded Pre-Connection Greetings No Per Minute Billing No Call Connection Charges 43% Cheaper Than BT Per Call And Much More...

13 Small & Medium Office Solutions Small to Medium office benefit from considerable advantages offered by our VoIP Hosted Phone Systems. With easy transfer from your existing service with no downtime or disruption, you could be only weeks away from improving how you handle customer contact and saving money. You can also keep all your numbers & move premises anywhere in the UK with a VoIP service Our average office customer has 5 lines & 8 Handsets with a one off setup cost of only 560* Voice quality of a Hosted IP phone system is equal to and often greater than traditional phone calls. On average we have new customers live in 10 working days** One of the challenges facing home and single user companies is ensuring that a professional business feel is maintained in order to compete with larger companies. A Hosted VoIP system can be as little as a single phone and only cost 6.99* to setup. The service allows you to brand and handle your calls in an even more professional manner, and ensure that when you are out of office, you calls are answered or logged for follow up. See our popular products and services for SOHO on the next page. *Based on Cisco IP phones & Billion 7300N router. **Based on none porting of number

14 Small & Medium Office Solutions The below shows a typical setup for a small to medium office. This solution would allow a call to select an option / department. Following selection all available phones would ring and show the option the customer selected allowing the specific department to answer first or overflow. For further details follow the links in this document for IVR and Queue IVR Auto Attendant Inbound Queuing System Phone 1 Phone 2 Phone 3 Phone 4

15 Small & Medium Office Solutions IVR (Auto Attendant) Promotes an Established Business Feel Gives Customers Number Options (1 for sales etc) Setup Our of Hours Messages & Transfers Call Breakout (press # to leave a message) Bespoke Messaging & Branded Welcomes Route Calls to Hunt Groups & Show Customer Selection An IVR is an outstanding tool for branding your business, promoting an established feel and ensuring that customer get to the right person every time. Our IVR s can have unlimited layers and can be flexed and changed without charge at any time.

16 Small & Medium Office Solutions Call Queue Never Ring Busy Again Pre-Connection Branded Greeting Call Breakout (press # to leave a message) Unlimited Number of Callers on Hold Define Rules When Callers Hold Live & Historic Reporting Suite Create Hunt Groups & Set Rules Caller Queue Position & Updates An inbound queue is vital to businesses of any size. A caller queue will ensure that you never ring busy again. With pre-connection greetings and rules for holders, you can ensure a professional, branded entry to your business every time.

17 Small & Medium Office Solutions Hosted Extension (Phone) Branded Voic & Voic to Call Pickup / Transfer Caller on Hold Music Management Personal Directory Call Forward Button to Any Number Caller Display & ID Conference & Headset Cisco Manufactured From Just 60 Phone Log for All Calls

18 What People Are Saying About Us We recently moved from our store in Covent Garden to a mail order and online business in a different phone exchange area. Phones are essential to our business and it was important that there was no "down-time", and keeping our well recognised phone numbers was also vital. At the same time we were looking for a costeffective system. We contacted Saffwood, who were more than helpful with their advice and nothing has seemed too much trouble for them. They setup our Hosted VoIP phone system for less than their competitors, and it was a simple matter of plugging the phones in on day 1 in our new warehouse. They also arranged all our internet lines to be live before our move day. It could not have been simpler. ~ Harry Ganz - Owner

19 What People Are Saying About Us It was important for us to find a phone solution that was able to offer us the flexibility to grow and move with us. We needed help and advice to ensure whatever systems we invested in were going to do the job. Saffwood Communications listened to our needs and then offered clear and practical advice. We now have a stable phone system that has been able to handle everything we required including a recent move of premises and expansion. Throughout, Saffwood have provided excellent customer service, value for money and have been a pleasure to work with. Anita Clarke Director See More Testimonials Here