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1 By choosing Avaya and TalkTalk Business your business will benefit from market leading IP Telephony and the UK s most available Next Generation Network to deliver the ultimate one stop shop. Avaya s unique logical customer architecture fits perfectly with TalkTalk Business high quality IP network services for both voice and data, eliminating the need to manage multiple local circuits, premises gateways, and local service providers. This new combination will also allow staff to be more productive by extending services to them, no matter where they are to promote seamless, collaborative working as a unified customer facing organization. We also offer a range of complementary services hosted in the cloud to maximise your flexibility. enquiries@

2 Need to go further? Recording Record and play back inbound and outbound calls at the click of a mouse, with TalkTalk Business browser controlled network based call recording Replay service as a cost effective alternative to customer premise equipment. Business NGNs Whether you re looking for numbers to generate revenue or simply move with you, choose from one of the widest ranges of business numbers available to gain a local, regional or national presence. We offer a range of hosted call handling solutions such as IVR to front your contact centre operation. Depending on your business needs and how you operate, this flexibility can transform the efficiency of your teams, save you cap-ex and drive cost from the business. Voice over Ethernet TalkTalk Business proposes a great value SIP Trunk solution for businesses with high call traffic needs, which can be integrated with existing business phone systems. IPVPN Utilise MPLS (multi protocol label switching) technology to bring together numerous traffic types, such as voice, video and data, into one secure streamlined IT network that gives each application the priority it needs whilst driving down costs. Consolidated call billing Competitive business grade calls and line rental charges, with one simple bill and a full support service. Making the switch Changing equipment and services so fundamental to your business can be daunting. Concern over cost saving promises and achieving operational benefits can sometimes cause many to put off the usually complex decision. Furthermore, older telephone systems can often drive maintenance costs to spiral out of control but businesses put off making a change due to the disruption it may cause. With us, the installation is seamless due to our rigorous pre-testing. On the day your system goes live (in or out of office hours, you decide), you ll have an engineer, the training team and your project manager on site and on hand, should you need them. Where possible installations are set up for parallel running to make sure everything is perfect before switching your existing system off. Once your system is live, you ll be supported by a team of specialists; from your dedicated Account Manager to our engineers. Interested? We hope this has been helpful and you have got a good insight into our Next Generation telephony. Please get in touch if there s anything else you need and thank you for your interest in us and our products. enquiries@

3 Next Generation Telephony from industry leader Avaya and TalkTalk Business TalkTalk Business and Avaya team up to deliver an end-to-end Next Generation telephony solution to meet all your needs; from the incoming voice call to the feature rich, intuitive system, fully supported by the best call handling solutions around to project the image and service your business deserves. 80% of companies believe they deliver a superior customer experience but only 8% of their customers agree. Customer Focus Inc.

4 What is driving change? As we continue to push the work/life boundaries and ask more of technology, the convergence of next generation voice, data and IP based systems has never been more crucial to not just supporting your business but helping it grow. The explosion of handheld devices and communicating seamlessly across them all has created a headache for most providers, with reliance on accessing the Internet and in what is now a 24/7 culture meaning we re never fully away from the office. Coupled with this, the choice now open to customers in how they communicate with your business is staggering, from to tweets, from calls (declining in popularity) to SMS. This is fantastic for them but often creates a challenge for you. To succeed in today s tech age, businesses need to be agile, flexible, and collaborative with your stakeholders around the clock, but have a future-proof infrastructure that is flexible enough to grow with the business difficult when you re trying to control costs. Avaya and TalkTalk Business understand the need to stay connected, both in and away from the office and have invested heavily to deliver solutions that allow you to work the way you want. TalkTalk Business Next Generation Voice and data solutions combine with Avaya s powerful systems to deliver a truly end-to-end call handling strategy; from the voice call that arrives, through an intuitive and feature rich telephony system, supported by the best call handling solutions available today. The TalkTalk Business Next Generation Network was built to embrace new technology, not wrestle with it a similar position to Avaya who is a world renowned leader in cutting edge IP telephony solutions. Together, we can make sure your services are brought together, from calls and high capacity broadband to feature rich systems, completely hassle-free. Our solutions will not just deliver better quality voice, cost savings and one of the best call handling portfolios in the industry, but give you insight into your callers and control over their management like never before. With features such as location information, presence, historic data to anticipate needs, real time reporting and much more. enquiries@

5 A little more about our Next Generation Telephony Solution How does it work? With us, your business can enjoy professional and genuinely optimised customer interactions with real-time performance management, whilst reducing reliance on your IT team with a system that is fully integrated with your operations and completely robust. By combining TalkTalk Business SIP (Session Initiation Protocol) Trunking technology with the advanced capabilities of Avaya s Aura solution we can help you work far more efficiently using a simplified network architecture, reducing the need for multiple costly, separate service connections. Even better, because SIP Trunking connects your IP PBX directly to our IP backbone, you don t need to purchase or maintain additional TDM enterprise gateways common in some IP ACD/PBXs, saving you both money and hassle. And with connectivity all in place you can start enjoying the interactions with your customers in the way they want using whatever medium they choose with the market leading Avaya Aura contact centre. A distinct advantage this solution brings is the ability to deploy your staff in a flexible way all together in large locations or spread out, including home working options. This builds in disaster recovery / business continuity to your operations at the outset an issue high on many rganisations agenda. enquiries@

6 Great Partners With technology driving change in the way we work, customers are looking more and more for hassle-free solutions from experienced providers they can really trust. An exciting partnership between communication industry leaders TalkTalk Business and Avaya means customers can now look forward to a seamless superfast, almost plug and play technology fit, giving peace of mind, as well as typically lower line rental costs and extended functionality on the back of SIP Trunk services (Voice over Ethernet). Avaya is a global leader in enterprise communications systems. The company provides contact centres, unified communications and related services directly and through its channel partners to leading businesses and organizations around the world. The company also provides a vast suite of market leading software to complement their hardware solutions, such as their best-selling Aura solution. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. TalkTalk Business is a Gold Level Partner of Avaya s DevConnect Program due to rigorous pre-testing of our SIP Trunk technology to ensure it fits seamlessly with Avaya products and services - benefitting customers with peace of mind to deploy solutions rapidly with confidence. Who is the solution for? Our customers are prompted to look for a new telephone system for a number of reasons; they may have an outdated system which can t cope with growth or flexible/ home working aspirations, the system may be so old that maintenance costs are spiralling out of control or the business may be looking to purely improve their call handling strategy by implementing a system for the first time, following complaints or competitive benchmarking. be really painful for your business. Because new technologies tend to deliver easy to use interfaces and intuitive features, they re actually far simpler to use whereas older systems may feel hard to control due to complex navigation menus and programming models. Moving to an IP based solution will help you work more efficiently with enviable reporting to give you visibility of actual calling behaviors something you may not fully have sight of with your existing system. Rather than building a bespoke solution as many providers are forced to do, Avaya s flexible approach means that their systems can easily extend throughout your business. So, whether you re looking to save money, have just outgrown your current phone system or want to take advantage of the latest IP technology, we can help. If your business still utilises a more traditional telephone system, you may be finding that it can t cope very well with evolving technologies. You may be fed-up of buying additional CTI licenses and IVR ports and even worse, it may be suffering from reduced ACD scalability due to high CTI traffic and CPU load, which can If you already have an IP based system installed but are looking to make it work harder, in line with a new contact strategy, you ll be pleased to know you don t have to rip it all out and start again. By working with our customers, we can extend the usability of existing systems to extend their features using SIP technology. enquiries@