OP26 VIRTUAL OFFICES

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1 VIRTUAL OFFICES Virtual Offices provide any business with a high level of professionalism, whilst reducing overhead costs. The Hartham Park Virtual Office is perfect for start-up companies or established businesses that may be entering new markets, wanting a presence in a new location or require a prestigious address and business services without entering into a licence or employing new staff. Hartham Park s Virtual Office solution offers a full range of business services without the need for unnecessary financial commitment and business risk. The service provides you with all the benefits of the Hartham Park venue as well as a wide range of executive business services tailored to meet your needs. In addition to these services you have access to our stately meeting rooms and Jacks restaurant and bar, ideal for business lunches, private dining or, on a larger scale, conferences and product launches. 1

2 THE VIRTUAL OFFICE SOLUTION Dedicated telephone number Calls answered in your company name Calls seamlessly transferred to you wherever you are or messages taken if you are unavailable Prestigious business address with mail forwarding and holding service Free voic service Secretarial and administration support including: scanning, faxing, photocopying, franking and printing Access to discounted meeting and conference rooms A full range of on-site hospitality services through Hartham Park THE BENEFITS Low risk business option, no unnecessary financial commitment, no set up fees Professional company presentation Prestigious address Meetings, Conferences and Event venue Additional Business Services available 2

3 THE INCLUSIVE PACKAGE COMPRISES per month Dedicated telephone answering This service can be adapted to meet your individual business needs. Inbound calls arrive via your own dedicated telephone line are answered in your company name, Monday to Friday 8.00am 6.00pm. Callers can be connected to an external number of your choice. By advising the Business Centre of your schedule we can individually adapt your service enabling us to offer you and your customers a personalised and professional service. So, if you are unavailable to receive a call it can be transferred to your own personal voic box or, if you prefer, an message can be taken for you - however your voic box also includes a voic to service. Mail forwarding and holding service You may have all company correspondence sent directly to Hartham Park. Your incoming mail can either be forwarded to you by first-class post or kept secure in the Business Centre for your collection. We also provide a courier collection service and will hold parcels awaiting your collection. For security we always store uncollected parcels in our Strong Room overnight. Meet & Greet Visitors If you have a meeting, event or lunch, your guests are welcomed to Hartham Park in the Business Centre before you either collect them or they are redirected to your meeting room or Jacks. INCLUDES THE COMPLETE VIRTUAL OFFICE PACKAGE - voic - voic to - personalised telephone answering up to 400 calls per month - call forwarding service - forwarding to three different external telephone numbers - soft phone and user administration portal - number blocking - message taking up to 100 messages per month - messages forwarded via or facsimile - competitive call tariff - supplementary voice services available - Hartham Park business address - mail management - courier collection service 3

4 THE INDIVIDUAL SERVICES In addition to the Virtual Office solution, we have a range of services which you can add to your package to enhance your business OR use as individual elements, as and when you need. DESCRIPTION Per Month Dedicated telephone number automated divert 25 We can provide your business with your own dedicated telephone number which is automatically redirected to an external telephone number of your choice or your own personalised voic box. Service includes voic to , soft phone and number blocking. Price per number. Mail forwarding and holding service 35 This enables you to use our prestigious business address for all your company correspondence. Your incoming mail can either be forwarded to you directly by first-class post or kept secure in the Business Centre for your collection. Dedicated facsimile number 25 We can provide your business with your own dedicated facsimile number which is automatically redirected to an address as either a TIFF or PDF. Price per number Smart phone SIM and data packages SIM only, short 12 month contracts with unlimited UK Mobile Calls and UK Texts and the option of unlimited UK landline calls and data bolt on for Smartphone users, according to their requirements. Laptop cloud based back up and encryption Back up your laptop or desktop to the cloud ensuring your work is always safe and accessible. This disaster recovery solution comes with the option of Fips140/2 encryption to protect your data. Disaster recovery workspace Restart Virtual Offices: The Inclusive Virtual Office package. Recovery Office Space: Retainer based guaranteed workspace availability and services. Disaster Recovery Space: Fully configured dedicated back-up office space

5 SUPPLEMENTARY SERVICES To supplement your Virtual Office you may choose from a range of Supplementary Services, however these can only be utilised in conjunction with the Inclusive Package or Individual Services listed above. WORKSPACE, BUSINESS & HOSPITALITY SERVICES DESCRIPTION Business Centre Administrative Services Mail service, company logo franking, couriers, facsimiles, photocopying (A3/A4), lamination printing, binding, scanning and name badges Day Offices Meetings and conferences Hourly, half day and full day rates Refreshments and dining A menu of breakfast, lunch and dinner, along with snacks and private dining is available from Hartham Park. Please ask at the bar in Jack s for further information. Price See Business Centre Tariff See Business Centre Tariff See Business Centre Tariff See Jacks Menu DESCRIPTION Call recording per user ADDITIONAL TELEPHONY SERVICES Per Month Records and sends.wav files to a nominated account. 20 Non Geographic Number or Geographic Number (per number) A local or national number to get closer to your customers and to take with you as your business moves offices in the future. 15 set-up fee Additional account code per code Account codes to permit multiple users to access one handset and to enable all cost to be passed on to clients if necessary. Useful for hot desks. 10 Conference bridge per 20 hours / 50 hours month 30 / 50 Mobile soft client. Per device. Existing company account Make mobile calls using a mobile client through your company account with Wi-Fi. Licence required per device (existing telephony licence holder upgrade free of charge included). App purchase separately from Android or IPhone store necessary. Platinum, gold, silver and bronze telephone numbers Memorable telephone numbers to provide a strong impression on your target clients. Set-up fee: Platinum 1,150, Gold 800, Silver 575, Bronze 300 Call Centre Provides a range of call centre functionality such as call escalation, advanced queuing, call notification, desktop clients for supervisors - Agent Licence (excluding subscription license) - Agent Client Licence (excluding subscription license - Supervisor Licence (excluding subscription license) Additional soft phone for use on a second PC including multi terminal upgrade where required Additional soft client for second PC access Additional soft phone for use on a second device. Includes multi-terminal upgrade where required

6 Handset and soft phone service for home working For use from home using residential broadband. Includes company telephony account. Handset deposit of 180 required plus 100 set-up fee. Additional handset rental Cisco SPA 525G plus standard set up Excludes company account (existing account holders only). Handset deposit 180 required plus 85 set-up fee. 35 Direct Dial In Number (DDI) Pre-election: Choose and reserve DDI numbers for future use. Per DDI 10 Additional DDI inclusive of voic to an account code (excludes handset) 20 Multi-terminal licence upgrade per user For standard subscription licence holders to use more than one device 3 Music on hold Standard (default) music on hold for callers 10 Customised music on hold for callers. 100 set-up fee 10 Auto Attendant Routing based call options given to then caller by an automated message. 100 set-up fee 15 Hunt Group Call routing with timed options for different numbers. Inclusive of voic 12 Additional forwarding telephone number Additional external forwarding number beyond included number in the virtual services 10 Additional programming per half hour Bespoke voice programming after initial set-up 50 per half hour - Video Conferencing Use of 50 plasma screen. Included at no charge with meeting room hire - 35 EQUIPMENT Price Headset: wired option to fit PC using softphone, C620 Blackwire 74 Headset: wired option to fit PC using softphone, C610 Blackwire 65 Headset: wired option for Cisco SPA525, Entera HW111N 80 Headset: wired option for Cisco SPA525, Entera HW121N 95 Headset: wireless option to fit PC using softphone, Savi W Headset: wireless option to fit PC using softphone, Savi W Headset: wireless option for Cisco SPA525, CS540 +APC Headset: wireless option for Cisco SPA525, CS510 +APC key add-on module to Aastra IP handset 20 key add-on module to Aastra IP handset ADDITIONAL FEES Transferred calls The cost of the call for all transferred calls will be recharged Postal charges The postage charge for incoming mail forwarded on will be recharged. External contact number Price per additional contact number for those who require more than the three included in the complete package. standard tariff standard tariff 5 per month 6

7 Additional incoming calls Price per additional incoming call when more than 400 calls are exceeded in one month with the fully inclusive virtual office product Additional messages Price per additional message when more than the 100 inclusive messages are received in one month with the fully inclusive virtual office product Faxed messages We can fax messages through if you prefer this option to . Price per faxed message 0.80 per call 0.40 per message 0.30 per message ADDITIONAL IT & DATA SERVICES IT SERVICES (Third party services) Per Month Office 365 (various option. Per user prices from 3.30 IT support plans Remote desktop Laptop and desktop cloud based back up Laptop encryption Hosted and business branded domain IT Health Check (viruses, test/restore) Desktop / Server back-up Disaster Recovery Services Virtual server resilient platform Rack space per U ADDITIONAL MOBILE SERVICES MOBILE VOICE AND DATA Per Month MOBILE BROADBAND PACKAGES Per Month Third Party Services Third Party Services Voice and data for mobiles. SIM only Data/internet for Tablets, ipads, Dongles Essential Voice Services 2 Gb Mobile Broadband Unlimited UK Mobile Calls and UK Texts Gb Mobile Broadband Gb Mobile Broadband + 1 Gb EU Usage Optional Bolt On Data Services 5 Gb Mobile Broadband Mb WW Use Unlimited UK Landline Calls Gb Data (Smartphone/iPhone) Gb Data (Smartphone/iPhone) Gb Data (Smartphone/iPhone) Gb Data (Smartphone/iPhone) Gb BIS BlackBerry (BIS) Gb BES BlackBerry (BIS)