Inbound up close May 2010

Transcription

1 Inbound up close May 2010

2 Stand out from the crowd Are your customers looking for a memorable number to create a regional or national presence? Then an Inbound number could be exactly what they need Are your customers looking to manage their calls efficiently and portray a professional image? Then Opal s network based call handling services are perfect. We offer a wide range of Inbound numbers and call handling solutions to suit your customers needs. These are important to get right as they are often the first point of contact a customer has with a business and Opal can help.

3 Benefits of Inbound Numbers Improve marketing effectiveness Improve lead generation Increase calls non geographic numbers can attract customers New revenue numbers can provide a significant additional revenue stream Simplicity national point of contact and simple, easyto remember numbers Call statistics Number for life

4 Benefits of network based call handling services Never miss a customer call (a missed call could be a missed revenue opportunity) Improved customer experience No upfront capital investment No maintenance, upgrade or data back up costs or concerns Flexible and scalable solution Self management through secure web interfaces

5 Got your number Many of your customers may already have inbound numbers with other providers and often worry about changing their carrier provider even if they see a better deal. The implications of changing a business number or porting to another supplier could be a business nightmare, however, this is no longer the case. If your customer already has Inbound Numbers with other providers, they can keep these existing numbers and gain the benefits of competitive charges as well as state of the art call handling solutions. We have porting agreements existing with BT, Cable & Wireless (incl. Energis) and Virgin Group (incl. NTL & Telewest). To identify the number range holder of a prospect or existing client, access the below site and input the number For the Porting Order Form for non geographic numbers please click here and discard any earlier versions. The regular Fixed Line Service Agreement is also required to be completed for new customers porting in a non geographic number.

6 Each number has its own unique selling point that will appeal to all businesses

7 03 Numbers for Non Profit Sectors 03 numbers cost the same as calls to geographic numbers (starting 01 or 02) but have different assigned purposes. 030 numbers are intended for public sector organisations with a.gov.uk or.nhs.uk website and not for profit organisations such as registered charities. 033 numbers are available for general business use and like 03 they enable customers to contact organisations for the price of a standard phone call, from anywhere in the UK.

8 03 Numbers for Non Profit Sectors Add Intelligence Charitable organisations can really benefit by adding call recording to their 03 Numbers. Opal s Replay service is available for a little as 10/month with no set up fee, and offers call recording across multiple sites including homeworkers. Recordings can be stored long term and are easily retrieved via a secure web interface, providing peace of mind. Replay supports organisations dealing with monetary payments to meet FSA compliancy.

9 0800/0808 Freephone numbers Freephone numbers are widely recognised as one of the most powerful sales tools available, with research suggesting advertising responses increase by between 50 and 300 per cent when a Freephone number is used. Businesses benefit as Freephone numbers are a proven way of increasing business and developing customer loyalty. They are also a powerful tool for attracting new business as customers are not charged for the call.

10 0800/0808 Freephone numbers Add Intelligence Freephone numbers attract a large number of calls. Optimised call routing and call queuing functionality can be key to a positive customer experience. Whether a bespoke solution or off the shelf product, Opal can provide advanced capability for handling voice calls: Geographic routing Time of day routing Skills based routing Hunt Groups Network call queuing IVR Disaster recovery routing

11 0843, 0844 & 0845 Business These ranges of numbers have the bonus of a nationwide presence, helping smaller businesses to portray a professional business image. They are often used by businesses for service and sales enquiry lines. Revenue share is allowed on 0843/0844 numbers supporting businesses to finance support services.

12 0843, 0844 & 0845 Business Add Intelligence Small businesses need flexibility. Opal s web driven call handling interfaces, (particularly the latest Intelligent Call Control), puts them in complete control of the routing of their Inbound calls. With anywhere access, and new provides and amends live in real time, small businesses can react quickly to changing circumstances, support mobile working, and more importantly never miss a customer call. With a simple monthly rental, Opal s off the shelf call handling products offer small business fantastic value and are an easy sell.

13 0870 National Presence 0870 provides national presence attracting business outside your usual area, expanding and winning new business and boosting sales. Ofcom legislation imposed from 1st August 2009 resulted in a change to the pricing of 0870 calls. Most 0870 calls are now charged at the same rate as calls to geographic number (01 & 02), and included in calls packages. Communication Providers can charge more, but are then bound by strict rules on how prices are publicised and are also responsible for making sure their customers know how much they will be charged for calling an 0870 number. Revenue share on 0870 numbers is no longer permitted.

14 0871 Numbers 0871 numbers are used by organizations of all sizes to generate revenue streams and portray a professional image. These numbers are now subject to new regulation prepared by Premium Rate Regulator. For further information please visit

15 Number range choices / Ofcom Classification UK wide numbers Special services Special services Special services Special services Special services Give your business a local presence Number can move with your business Generates revenue o Possible charge to receive inbound calls o Can be called from outside the UK Regulated by PhonePayPlus Approximate call charges National Call Rate Free from landlines, mobiles charges may apply Up to 5p a minute Up to 3.95p a minute Up to 3.95p a minute Up to 10p a minute Available O Restrictions apply

16 so, how do you make money from inbound services? margin on minutes is getting tighter Create value and annuity revenues by adding call handling services Opal s range of off the shelf products are simple to sell pricing and provisioning have been set up to support volume sales For larger customers and bespoke solutions, Opal will provide you with full support through our team of Technical Consultants Inbound is sticky and supports you in creating long term relationships with your customers