Advanced Multichannel Order Management Solutions That Optimize Sales Performance
|
|
- Caitlin Armstrong
- 8 years ago
- Views:
Transcription
1 Advanced Multichannel Order Management Solutions That Optimize Sales Performance Analytics that help you make accurate, informed decisions Scalable and Vendor-Neutral; work with any service provider Over 100 standard reports provide insight into all operations Economical SaaS application no expensive up-front capital investment PCI Level I Service Provider security Smooth integration with enterprise software and supplier systems
2 Media Web Inbound Phone Sales Payment Processing Fulfillment Shipping IVR Reporting & Analytics Affiliate Marketing Customer Service Creating Order from Chaos Creating order in a chaotic multi-channel world is not an easy process. It is dynamic and ever changing. But with our extensive data capture approach the most comprehensive in the industry you ll get up-to-the minute feedback on your marketing and campaign initiatives, and the ability to organize and control your resources. The OrderLogix system collects all order data automatically, shortening the decision-making process and improving results. Our far-reaching solutions gather marketing, media, campaign data, even fulfillment and shipping data, and assimilate that data into valuable knowledge and insight. Marketers can clearly understand the factors that drive customers to purchase, and are able to optimize each and every customer experience and touch point: Websites Phone Customer Service Interactive Voice Response (IVR) Affiliate Marketing But don t ask us why we re different, ask our clients. They ll tell you that they like the fact that we are a vendor neutral company, allowing them to manage multiple service providers to test the best, mitigate risk, and have a 360-degree view of their business. OrderLogix is a highly customable order management system that will fit any model in DR. The product is solid. The customer service is impeccable and the continuity management is the best in the business. Brian Lambert Nutramedics With over 100 standard reports and 250 integrations with third party service providers, OrderLogix provides a complete picture of your campaign performance.
3 OrderLogix : Merging technology, market expertise and a service culture Meet OrderLogix, the next generation order management platform that provides marketers with greater visibility, deeper insight, improved operational efficiencies, and ultimately, increased revenues. OrderLogix technology delivers: The ability to monitor, manage and quickly adjust all of the key aspects of the multichannel sales process scripts, offers, continuity, discounts, upsells, cross-sells, and other elements of customer satisfaction in real time and to achieve the best results Real-time visibility of demand and supply chain partners: media buyers, online affiliates, e-commerce and other online channels, IVR, call centers, payment processors, fulfillment and shipping Expertise and a proven integration path with best of breed suppliers and other mission critical programs Capability to test, integrate and benchmark multiple vendors Powerful, scalable and integration-ready, OrderLogix is the ideal order management solution for a broad range of direct response, e-commerce and multi-channel retail sales operations. We're not out to be a complete enterprise management system just the best order management system in the business! Why OrderLogix? Since 1997, we've been developing leading-edge solutions to solve the challenges of small to midsize businesses. Focused on understanding the needs and nuances of marketers, we started as a collaboration of entrepreneurs with expertise in business process optimization, flexible database solutions, retail order management systems, and real-time call center automation. Reflecting today s growing world of e-commerce and other direct-to-consumer sales channels and the critical need to make sense of complex order data and manage the logistics of the evolving marketplace we changed our name from On-Line Technologies to OrderLogix to better express our focus on smarter, best-of-breed order management solutions. Simply put, the OrderLogix mission is to: Provide marketers with straightforward, intuitive and easy-to-use order management tools Help you make decisions quickly to respond to changes in the market Deliver solutions without huge capital expense, and a pay-as-you-go model The OrderLogix solution increases the transparency of your process, providing channel visibility, decision support tools and performance metrics. It gives you the scalability and portability you need to grow quickly, match revenue to expense, and change suppliers to meet your growth needs without risk or interruption. With OrderLogix s virtual model, I can manage multiple brands and service providers, get up to the minute data on the performance of my entire operation, and match revenue to expense. Damian Hawkins CEO Products for Life The ability to scale rapidly Control over data security and data integrity
4 A proven platform We have ample experience with hundreds of merchants and retailers who have processed millions of transactions, assuring that you have a solid and reliable platform and all the tools you need to compete: Automate many of your daily tasks, and take advantage of proven sales tactics to grow your business and increase profitability Sophisticated campaign management tools make it easy to control pricing, change offers, adjust campaigns even in the middle of the day or campaign to respond to daily challenges and opportunities Best-in-the-business Continuity Program suite The OrderLogix platform is available as either a SaaS or premise-based application. Built to handle the demands and transaction volumes of the direct response industry, the SaaS application provides rapid scalability and has been proven with a wide array of the best payment processors and merchant accounts, already configured and ready to go! Cost for our system is flexible, allowing you to affordably add seats to meet the needs of customer service demands, or pay per order as sales volume increases. Track and manage order data, regardless of the sales channel: The OrderLogix order management portal provides direct response, e-commerce and multi-channel retail marketers a real-time view of order and financial performance across all sales channels including web, affiliate, phone, IVR and even traditional mail order. The platform can be easily integrated with every order channel, not only tracking and managing order data, but processing those orders with one or more fulfillment companies or call centers of your choice, based on the business rules that you define. What s more, our OneView customer service capability tracks all customer history from phone call recordings to continuity programs, payment information, shipments and notifications all viewable on a single screen. Our platform can also provide you with triggered s, automatically scheduled outbound calls, surveys and other tools to increase average order value and lifetime customer value. You get a 360-degree view of customer orders and interactions across all channels. Our system also features a robust auto-ship/continuity engine that allows agents to customize future shipments, including changes to price, interval between shipments, upsells, cross-sells, and types of products to auto-ship. One View Customer Detail Center Technology Highlights Screen-shot, One-View Meets PCI Level 1 Service Provider standards, ensuring safety and security for you and your customers. Built on Microsoft s.net and SQL Server technologies, using an n-tier architecture Can be deployed either as a premise-based or SaaS solution -- with our SaaS application, you don t have to make the investment in servers and infrastructure, you and your service providers can access our platform over the web Modular platform can be integrated...with existing shopping carts, CRM, sophisticated ERP, accounting systems, or other mission-critical software OrderLogix System Architecture User Interface Business Logic Database Browser MS IIS MS.NET MS.SQL Sales Agents Sales Logic CS Agents Managers CRM Logic Finance Marketing Logic HR Executives HR Logic Shipping Processing Logic Marketing Remote Users Report Logic Presentation Layer Security Layer Database Procedures Call Collector CTI Server Telephone ACD System Recorder Server
5 Monitor agent performance and KPIs Utilize manpower projections, time card and commissions, and call forecasting capabilities View real-time performance dashboards Access blended call and order reports Reduce call time and expense with our computer telephony integration (CTI) module OrderLogix Commerce Edition: Optimizing sales results Unlike most order management systems, our grounding in the direct response industry has made us very sensitive to the sales (and cost) side of the retail equation. OrderLogix Commerce Edition, our leading-edge multi-channel order management application, helps clients optimize sales by: Do you have automated IVR systems that capture customer service and order data? We can integrate that in the order management process too. Increasing average order value (AOV) Quickly deploying campaign-specific script branching Utilizing continuity programs to extend lifetime customer value Retaining customers with sophisticated and highly flexible tools Ideal for midsize and smaller businesses, OrderLogix Commerce automates daily processing tasks, enables first contact resolution for customer service inquiries, and provides consistent reporting across all order channels. OrderLogix Commerce also streamlines the fulfillment process, minimizing paperwork for your entire work force so they can focus on results. In addition, it helps ensure that customers get their deliveries on time, boosting customer satisfaction and long-term loyalty. OrderLogix Call Center Edition: A unified solution combining Order Processing, Customer Service, and the Best Call Center Back End In The Business Bringing together call center, customer service and order management functionality in a single modular system, OrderLogix Call Center Edition includes all of the outstanding features of OrderLogix Commerce, and adds some of the most respected call center features in the industry. In fact, many of today's top high performance call centers use our back end systems, with the ability to seamlessly integrate with most telephone or ACD (Automated Call Distribution) systems. Other advantages include: Immediately implement campaign scripting changes on-the-fly or implement new call dispositions with real-time scripting engine Real-time dashboards with configurable alarms OrderLogix Call Center Edition Companion Products To extend the functionality of OrderLogix Call Center, we offer the following powerful add-ons: CTI Integrates with your phone system to provide agent screen pops displaying information about the caller and the campaign as the phone rings. Automatically loads customer and order history for repeat callers. Many clients see immediate savings in their per call costs more than enough to pay for CTI implementation. Call Collector Capture and store call data so you can view robust blended reporting along with your sales and customer service data. Call Recorder Call recorder is the ideal solution for small businesses looking for an economical way to record calls for quality assurance and training purposes. Retrieval system allows you to search and playback calls by employee, campaign and disposition.
6 Professional Services That Match Your Business Needs At OrderLogix, we understand that all companies are different in the way you go to market, and the exact nature of your systems and infrastructure. If you are a large company with sophisticated ERP, accounting and CRM investments, our modular platform can be integrated with your systems to provide a best-of-breed sales and order management tracking platform. And if you are a smaller marketer experiencing high growth and looking to take the next step, our powerful OrderLogix processing solution can also be configured with our call center management application that works across multiple call centers whether yours or a third party center giving you complete visibility and control. Whatever your unique business requirements, we can help. We can implement a system for you, or set you up and train you to do it yourself. We know what works because we ve seen it all and have the statistics to prove it across millions of customer transactions, hundreds of merchants, and virtually every vertical market. Industry Expertise at your Fingertips We re on your side. From sales to implementation, OrderLogix offers a trusted partnership and collaborative approach to your success. Look to us for years of campaign insights, transactional data experience, industry knowledge, and access to a wealth of resources. Implementation, Migration and Managed Services Our specialized implementation teams can work with you to assess business needs and configure your system. We can provide: Guidance in implementation of your high performing offers and strategies Assistance with data migration from your existing platform or service provider Ongoing campaign setup, configuration and expert daily management services Integration and Customization With efficiency and expertise, we can integrate our platform with virtually any ERP or accounting system, providing customization as necessary to meet any unique requirements. Designed to deliver optimum sales performance, our proven approach is the key to success for: Major providers of print, broadcast and DRTV specific media High performance specialized call centers The industry's largest call centers, designed to handle high volume traffic Fulfillment centers Training Helping you reduce implementation time for your organization, we can offer two different types of training: Train the Trainer modules allow you to create your own training department to teach personnel how to use our systems Customized user training for all areas of functionality, conducted by experienced instructors, can be provided using online desktop sharing applications Find out what Advanced Multichannel Order Management can do for you. Contact us for a free quote at , or sales@orderlogix.com. To learn more, take a tour at the new orderlogix.com! PO Box 6798, Scarborough ME
GUIDE TO PURCHASING A PHONE SYSTEM FOR YOUR CALL CENTER
GUIDE TO PURCHASING A PHONE SYSTEM FOR YOUR CALL CENTER A STEP-BY-STEP PRIMER TO HELP YOU SELECT THE RIGHT SOLUTION FOR YOUR SMALL TO MIDSIZE BUSINESS GUIDE TO PURCHASING THE RIGHT PHONE SYSTEM FOR YOUR
More informationSee your business in a new way.
Operations and Distribution Management Brochure See your business in a new way. Realize the future of your business today. See your business in a new way. Realize the future of your business today. Distribution
More informationSage CRM I White Paper. Enhance Your Business Relationships With Sage CRM
I White Paper Enhance Your Business Relationships With Accelerate Your Performance With True 360 Business Visibility Imagine: Your top sales professional calls your best customer to sell him a new product.
More informationHow to choose the best CRM implementation partner for your call center
WHITE PAPER How to choose the best CRM implementation partner for your call center Top benefits and technology considerations for selecting the CRM that matches your needs INTRODUCTION In the era of multi-channel
More informationEnhance Your. Business Relationships. SageCRM. with. www.sagesoftware.co.in
Enhance Your Business Relationships with SageCRM www.sagesoftware.co.in Accelerate Your Performance with True 360 Business Visibility Imagine: Your top sales professional calls your best customer to sell
More informationTHE SHORTEST PATH TO CUSTOMER VALUE. Microsoft Dynamics TM CRM + Alcatel OmniTouch Contact Center P REMIUM E DITION
( THE SHORTEST PATH TO CUSTOMER VALUE Microsoft Dynamics TM CRM + P REMIUM E DITION A HIGH PERFORMANCE CONTACT CENTER SOLUTION IS A CLEAR ENABLER OF NEW REVENUES AND REDUCES CALL RESOLUTION COSTS. ( Microsoft
More informationCONTACT CENTER TEAM PRODUCTIVITY SUITES ENHANCE EFFICIENCY
CONTACT CENTER TEAM PRODUCTIVITY SUITES ENHANCE EFFICIENCY A WHITE PAPER ON THE BENEFITS OF DEPLOYING AN ADVANCED, CONFIGURABLE CONTACT CENTER TEAM APPLICATION SUITE; ENHANCES PRODUCTIVITY, DELIVERS SUBSTANTIAL
More informationBank ing. Industry. Business Challenge A C R M s o lu t i on fo r a b a nk ne e d s t o b e b u il t to su i t v a r io u s b a nk -
SOLUTION BLUEPRINT BANKING F i n a c l e C R M - S p e c i a l t y Bank ing Industry B a n k i n g Business Challenge A C R M s o lu t i on fo r a b a nk ne e d s t o b e b u il t to su i t v a r io u
More informationGuide. Omni-Channel Order Management
Guide Omni-Channel Order Management Omni-Channel Order Management Guide 02 Omni-Channel Order Management Guide The retail industry is undergoing a phenomenal transformation. Technological advances and
More informationIBM Global Business Services Microsoft Dynamics CRM solutions from IBM
IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and
More informationOracle istore. Deliver Intelligent, Personalized Customer Experiences
Oracle istore Oracle istore is the Enterprise E-Business Suite ecommerce application that provides a personalized, comprehensive and cost-effective Internet sales channel. istore is a key component of
More informationEndeavour Dynamics Offering
Endeavour Dynamics Offering Microsoft Dynamics AX 2012 is recognised as a global leading ERP system that supports a single instance strategy for medium to large enterprise companies. Endeavour is proud
More informationSmall Businesses Need Contact Centers to Deliver Great Service
Small Businesses Need Contact Centers to Deliver Great Service March 2014 Sponsored by: - 1 - DMG Consulting LLC Table of Contents Cloud-Based Contact Center Solutions are Ideal for Small Businesses...
More informationKEY BENEFITS OF CONTACT CENTER AUTOMATION
VIRTUAL CONTACT CENTERS DRIVE COST REDUCTIONS, STRATEGIC FLEXIBILITY An ever-present requirement to cut the costs and complexity of disparate telephony platforms, combined with a desire to meld integrated
More informationMothernode CRM ENTERPRISE (ERP) EDITION
Mothernode CRM ENTERPRISE (ERP) EDITION Everything you need to run your business from sales to order fulfillment, inventory management to invoicing, and much more. Mothernode CRM The easiest way to run
More informationUse Your Contact Center to Build a Better Customer Experience
SAP Brief SAP Customer Relationship Management SAP Contact Center Objectives Use Your Contact Center to Build a Better Customer Experience Engage your customers across all points of contact Engage your
More information8x8 Virtual Contact Center
8x8 8x8 services include: Multimedia contact management including phone, chat, email, voicemail, and third-party Internet fax Powerful, easy to use hosted call center solution 8x8 is a hosted call center
More informationCUSTOMER CONTACT TECHNOLOGIES. Unifying the Agent Desktop with Noble Composer Mimic NOBLE SYSTEMS
CUSTOMER CONTACT TECHNOLOGIES Unifying the Agent Desktop with Noble Composer Mimic NOBLE SYSTEMS > The State of the Agent Desktop > The Information Challenge > The New Desktop Solution > How Noble Mimic
More informationMULTI-SOURCE RECORDING, PERFORMANCE EVALUATION, AND ANALYTICS FOR THE CONTACT CENTER
MULTI-SOURCE RECORDING, PERFORMANCE EVALUATION, AND ANALYTICS FOR THE CONTACT CENTER S T R A T E G I C P A R T N E R S www.higherground.com HigherGround, Inc. is a developer of recording, data integration
More informationContinuous Customer Dialogues
Continuous Customer Dialogues STRATEGIES FOR GROWTH AND LOYALTY IN MULTI-CHANNEL CUSTOMER-ORIENTED ORGANIZATIONS whitepaper TABLE OF CONTENTS: PAGE Overview...3 The Continuous Customer Dialogue Vision...4
More informationSurvey Says: Consumers Want Live Help
Session Abstracts Optimization Services Track Survey Says: Consumers Want Live Help October 22 nd, 11:00 am Eastern ATG recently surveyed more than 1,000 Internet users who research, apply for, and buy
More informationNew World of Customer Expectations
New World of Customer Expectations The Agile Enterprise The Agile Enterprise Jerry Gregoire, the CIO of Dell Computers, said it best Customer Service is the next competitive battleground. We have entered
More informationThe #1 Web-Based Business Software Suite. Accounting / ERP CRM Ecommerce
The #1 Web-Based Business Software Suite Accounting / ERP CRM Ecommerce for every business. Intelligent Complete Simple You have real-time access to all the information you need to make better, faster
More informationOracle Telesales. Comprehensive Customer Management. View of Business Activities Across Operating Units
Oracle Telesales Oracle Telesales is an inside sales application, optimally designed for contact center professionals, whether they are inbound or outbound telesales agents. Oracle Telesales provides a
More information8x8 Complete Contact Center
8x8 8x8 services include: Multimedia contact management including phone, chat, email, voicemail, and third-party Internet fax Powerful, easy to use hosted call center solution 8x8 is a hosted call center
More informationCustomer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012
What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration
More informationcustomer care solutions
Your BANK Account balance: $2,345 Next payment due: 1/30/09 customer care solutions from Nuance Is it Time to Transform Your Contact Center? Migrate your Legacy IVR to Drive Your Bottom Line executive
More informationThe CorvisaOne Contact Center Suite - A Fresh Approach to Customer Service
CorvisaOne Contact Center Suite A fresh approach to contact center technology Change the Way You Define Success DELIVER AMAZING CUSTOMER EXPERIENCES WITH CORVISAONE When customers have multiple choices
More informationNortel Networks Symposium* Call Center Server
Nortel Networks Symposium* Call Center Server Set your foundation for profitable customer relationships Product Brief Get ready to overcome the diverse challenges of running a modern contact center with
More informationDriving Insurance Profitable Growth Using CRM On Demand. Oracle Capital Markets Solutions Footprint
Driving Insurance Profitable Growth Using CRM On Demand Oracle Capital Markets Solutions Footprint Safe Harbor Statement The following is intended to outline our general product direction. It is intended
More informationSageCRM Product Overview
SageCRM Product Overview A complete view of your organization s customer interactions SageCRM is an easy-to-use, fast-to-deploy, feature-rich Customer Relationship Management solution with out-of-the-box
More informationyour company more productive and profitable.
Sage MAS 500 ERP is a highly reliable, robust, and integrated series of business applications delivering a complete business management solution that s flexible, scalable and fullfeatured offering key
More informationFrom small businesses to large enterprise companies, Recurly offers the simplicity and sophistication your business needs as it grows.
GROWING with From small businesses to large enterprise companies, Recurly offers the simplicity and sophistication your business needs as it grows. Our features, tools, and support help you effectively
More information2014 Direct Drive, Inc. All rights reserved.
2014 Direct Drive, Inc. All rights reserved. Overview Direct Drive offers a complete range of capabilities with IVR speech and touchtone recognition, and blended agent / IVR hybrid solutions customized
More informationCustomer Analysis CUSTOMER VALUE CUSTOMER CUSTOMER ASSESSMENT SEGMENTATION MANAGEMENT
Customer CUSTOMER VALUE CUSTOMER CUSTOMER ASSESSMENT SEGMENTATION MANAGEMENT Companies are continuing to adopt a more customer-centric approach to doing business, realizing that in this competitive marketplace,
More informationA Brilliant Black Friday
A Brilliant Black Friday How Your Call Center Can Yield Record High Sales in Three Steps There is no greater test of the convergence of consumers and technology than Black Friday, which marks the start
More informationTRENDS. Changes in customer behavior and emerging technologies are reshaping the customer experience. Are you keeping up?
5 CONTACT CENTER TRENDS YOU NEED TO KNOW Changes in customer behavior and emerging technologies are reshaping the customer experience. Are you keeping up? AN OFFICIAL MITEL KNOWLEDGE HUB GUIDE The face
More informationHOW TO TURN 9 RETAIL IT CHALLENGES INTO 9 BUSINESS OPPORTUNITIES
HOW TO TURN 9 RETAIL IT CHALLENGES INTO 9 BUSINESS OPPORTUNITIES Intro According to a recent market study on be the main driver of total retail sales Embracing mobility the state of the retail sector that
More informationBrochure. MS Dynamics CRM 4.0
Brochure MS Dynamics CRM 4.0 Microsoft Customer Relationship Management solution was designed to help your business develop more profitable customer relationships while working smarter. Microsoft CRM helps
More informationContact Central OnDemand
Contact Central OnDemand A CRM solution without the risk of capital investment Contact Central OnDemand Benefits 2 Sales 4 Service 5 Marketing 6 Analytics 7 Why BT? 8 CRM without risk Rapid start-up, swift
More informationORACLE TELESALES ORACLE DATA SHEET KEY FEATURES
ORACLE TELESALES KEY FEATURES Maintain customer and contact information View of business activities across operating units Lead and opportunity management Quote and order management Forecast management
More informationLeverage Customer Data 5 to Improve Customer Experience About Us 7. Whitepaper
Introduction 2 Break Down Silos Between Contact 3 Center and CRM Data Use Data Analytics to Improve Contact Center 4 Performance and Customer Experience Leverage Customer Data 5 to Improve Customer Experience
More informationABSTRACT. 2015-2016 Cloud-Based Contact Center Infrastructure Market Report
ABSTRACT 2015-2016 Cloud-Based Contact Center Infrastructure Market Report 1 The eighth annual edition of DMG Consulting s Cloud-Based Contact Center Infrastructure Market Report provides an in-depth analysis
More informationTable of Contents. About Our Company 3 7. Why OrderLogix? 7. Overview of Products & Services 8 10. Corporate Fact Sheet 11. Press Releases 13 30
Press Kit Table of Contents About Our Company 3 7 Profile 3 Company Timeline 4 5 Bios 6 Why OrderLogix? 7 Overview of Products & Services 8 10 Our Products 9 Our Services 10 Corporate Fact Sheet 11 Press
More informationINCREASE REVENUES AND CONTROL OPERATING COSTS WITH OUTBOUND DIALING, CAMPAIGNING, AND SCRIPTING
brochure MITEL MiCONTACT CENTER OUTBOUND INCREASE REVENUES AND CONTROL OPERATING COSTS WITH OUTBOUND DIALING, CAMPAIGNING, AND SCRIPTING Does your business need to streamline your outbound contact center
More informationTerrasoft represents the new generation of cost-effective and results-producing CRM vendors focused exclusively on the mid-enterprise and SME market.
COMPANY Terrasoft represents the new generation of cost-effective and results-producing CRM vendors focused exclusively on the mid-enterprise and SME market. Founded in 2002, the privately held company
More informationOn Your Mark, Get Set, Go! ebook
On Your Mark, Get Set, Go! ebook Order Management Best Practices for Sporting Goods Retailers Technology levels the playing field to allow small to medium-sized sporting goods retailers to compete with
More informationThe Ecommerce Edge: The Benefits of an Integrated Business Management Software Suite
The Ecommerce Edge: The Benefits of an Integrated Business Management Software Suite Overcoming the Barriers of Stand-alone Ecommerce Applications A White Paper for Today s Growing Ecommerce Businesses
More informationIVR CRM Integration. Migrating the Call Center from Cost Center to Profit. Definitions. Rod Arends Cheryl Yaeger BenchMark Consulting International
IVR CRM Integration Migrating the Call Center from Cost Center to Profit Rod Arends Cheryl Yaeger BenchMark Consulting International Today, more institutions are seeking ways to change their call center
More informationWorld-Class Architecture. Ultimate Scalability. Sage Accpac ERP ARCHITECTURE
ERP Sage Accpac ERP offers the freedom of choice, seamless integration, high performance, and reliability that forwardthinking companies rely on to increase profitability and gain competitive advantage.
More information5 Things Growing Businesses Need to Look for in CRM Software
CRM Buying guide 5 Things Growing Businesses Need to Look for in CRM Software Innovative businesses seeking to take control of the total sales cycle through innovative interactions and value-driven platforms
More informationwhen it comes. Benjamin Disraeli to be ready for opportunity The secret of success is What is CRM? Why CRM? About Agiline CRM
What is CRM? Customer Relationship Management (CRM) is a strategy and a corporate philosophy that puts the customer at the center of business operations so as to increase profits by improving customer
More informationCall Center Glossary. Call Center Resources
Call Center Resources Call Center Glossary after-call work (ACW) The work that an agent completes after a call ends. It can include entering activity codes, completing forms or sending an outbound communication.
More informationMiContact Center Outbound
MiContact Center Outbound Increase revenues and control operating costs with outbound dialing, campaigning and scripting Does your business need to streamline your outbound contact center operations and
More informationCONTACT CENTER SOLUTIONS
BROCHURE CONTACT CENTER SOLUTIONS STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface to your organization, for your most valuable asset your
More informationOracle Retail Customer Engagement Cloud Services
OR A C L E D A T A S H E E T Oracle Retail Customer Engagement Cloud Services Oracle Retail Customer Engagement Cloud Services is a suite of integrated cloud services designed to drive incremental revenue
More informationOVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED. With Optus Contact Centre As a Service (CCaaS)
OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED With Optus Contact Centre As a Service (CCaaS) CONTENTS ARE YOU READY FOR YOUR CUSTOMERS? 02 THERE S A BETTER WAY 02 HOW CCaaS
More information10 Questions to Ask Your On-Demand Contact Center Provider. An Oracle White Paper September 2006
10 Questions to Ask Your On-Demand Contact Center Provider An Oracle White Paper September 2006 10 Questions to Ask Your On-Demand Contact Center Provider EXECUTIVE OVERVIEW Building and maintaining a
More informationThe Virtual Contact Center
The Virtual Contact Center Your Essential Guide to Selecting, Designing and Implementing a Virtual Contact Center to Transform Your Customer Experience 1 INTRODUCTION 2 VIRTUAL CONTACT CENTER NEEDS ASSESSMENT
More informationNEC Contact Centres (Genesys)
Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats
More informationCRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty
CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and
More informationTOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012
TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012 1. CLICKHQ BY CLICK INNOVATION CLOUD BASED CRM SOFTWARE FOR SMALL BUSINESS Overview Designed, developed and supported in the UK by people who have built and run
More informationThe Rise of Cloud Contact Centers
The Rise of Cloud Contact Centers White Paper The Rise of Cloud Contact Centers What does it take to be an Enterprise Cloud Solution? Full-featured Contact Center Platform Scalability & Migration Strategies
More informationNetSuite for Wholesale Distributors
NetSuite for Wholesale Distributors Key benefits Built-in support for wholesale distribution business processes Real-time visibility throughout your entire organization, from sales to operations to invoicing
More informationThe Three Waves of Customer Care
White Paper The Three Waves of Customer Care What You Will Learn This white paper, intended for business decision makers, describes the three major waves of innovation experienced in the customer care
More informationContact Center Solutions
OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center is the primary interface to your organization, for your most valuable asset
More informationDRIVING B2B SALES IN THE AGE OF DIGITAL
DRIVING B2B SALES IN THE AGE OF DIGITAL DRIVING B2B SALES IN THE AGE OF DIGITAL WE RE ON THE CUSP OF A GENERATION SHIFT IN B2B PURCHASING. As Business-to-Business (B2B) buyers are exposed to innovative
More informationTECHNOLOGY INSIGHT 333EXECUTIVE INSIGHT. 2012 TSIA Member Technology Spending Report: Field Services
TECHNOLOGY INSIGHT 333EXECUTIVE INSIGHT FIELD SERVICES 2012 TSIA Member Technology Spending Report: Field Services Adoption, Satisfaction and Planned Spending Across 24 Areas of Technology and Services
More informationCloud CRM. Scalable solutions for enterprise deployment
Cloud CRM Scalable solutions for enterprise deployment Simplicity in a complex world Finding, attracting, winning and retaining customers is the lifeblood of every business. But building a scalable, integrated
More informationAvangate Subscription Billing
Launch Products. Retain and Service Your Customers. Generate Recurring Revenues Across Any Channel. Accelerate Customer Insight. Software as a Service (SaaS) is quickly becoming the preferred mode of delivery
More informationSage ERP X3 What's new in Sage ERP X3 6.5?
Sage ERP X3 What's new in Sage ERP X3 6.5? Sage ERP X3 6.5 improves productivity, simplifies installation, and offers you new specialized features through cloud services. Enhancements include Electronic
More informationMothernode CRM SALES & MARKETING EDITION
Mothernode CRM SALES & MARKETING EDITION Increase lead acquisition and conversion, measure campaign revenue and integrate with popular marketing applications. Mothernode CRM The easiest way to run your
More information2014-2015 Outbound Solutions Product and Market Report
ABSTRACT 2014-2015 Outbound Solutions Product and Market Report This is the second edition of DMG s Outbound Solutions Product and Market Report (formerly known as the Outbound Dialing Market Report).
More informationWeb-Based Software Tools Enable Lean Sales and Distribution Fred Noble
Web-Based Software Tools Enable Lean Sales and Distribution Fred Noble During the last 25 years manufacturers have devoted much time to studying the concepts and practices of the Lean Enterprise, a continuous
More informationSage CRM. Communicate, Collaborate, Compete with Sage CRM
Sage CRM Communicate, Collaborate, Compete with Sage CRM FEATURES AT-A-GLANCE FOR ALL USERS Easy to use with fresh look and feel Fully customisable interactive dashboard End-user personalisation of interface
More informationSAGE ACCPAC ARCHITECTURE
Sage Accpac ERP offers the freedom of choice, seamless integration, high performance, and reliability that forwardthinking companies rely on to increase profitability and gain competitive advantage. World-Class
More informationDelivering the right contact center solution for your business
Delivering the right contact center solution for your business G ENESYS AN ALCATEL LUCENT COMPANY ACCESS GROUP About Access Access Group is a name that is synonymous with great service offerings. Be it
More informationWhen did you first build your current ecommerce platform? Or when did you last upgrade or replatform?
Technological advances and social networking continue to transform the online shopping experience. Meanwhile shoppers expectations are set by the best-of-breed ecommerce sites they frequently visit. That
More informationImproving Inside Sales Production with Automation
Improving Inside Sales Production with Automation Improving Inside Sales Production with Automation A recent Noble Systems survey of Inside Sales Teams revealed that while one-half of the organizations
More informationFrom Workforce Management to Workforce Productivity
WHITE PAPER From Workforce Management to Workforce Productivity Using workforce productivity solutions and practices to turn the contact center into a profit center For today s modern contact centers to
More informationMitel MiContact Center Enterprise & Business
Mitel MiContact Center Enterprise & Business For The MiVoice Business Platform Strengthen customer relationships while protecting the bottom line Your contact center is the primary interface to your organization,
More informationFinding the Right ERP to Your Business IMAGERY
IMAGERY The imagery for this campaign will consist largely of handmade Finding the Right ERP to Your Business Welcome to the Microsoft Dynamics ERP Discovery Guide, a guide designed to help you assess
More information2006 www.insight.com/uk
How to choose a CRM System How to choose a CRM System This guide is designed to help you build a business case for a CRM system, form an effective project team, ask the right questions, identify the challenges
More informationRunning your business does not have to be complicated
Sage X3 for Retail Sage for Retail Adopt a faster, simpler, more flexible business and retail management solution with full CRM and HRM capabilities all rolled into one. With Sage X3, you are choosing
More informationIP Contact Center: Realize the Full Business Potential of IP Contact Centers
IP Contact Center: Realize the Full Business Potential of IP Contact Centers WHITEPAPER The joint solution from Cisco and IBM provides people, processes, and technology needed to maximize the return on
More informationSage MAS 90 and 200 ERP Solutions
Product Overview One of the most important decisions you can make for your growing business is choosing an Enterprise Resource Planning (ERP) software that allows you total control, integration, connectivity,
More informationHow To Use Microsoft Dynamics Crm For Customer Service
Customer Service with Microsoft Dynamics CRM Improve customer satisfaction and service effectiveness with Microsoft Dynamics CRM for Customer Service Deliver customer information, case management, service
More informationMICROSOFT DYNAMICS NAV
MICROSOFT DYNAMICS NAV In2grate Business Solutions extends the power of the Microsoft Dynamics NAV platform to create the right solution for your business. We specialise in working with companies to improve
More informationretail Enterprise Management Software (EMS) for Retail A COMPLETE SOLUTION FOR THE RETAIL INDUSTRY Consider the benefits of end-to-end integration:
Enterprise Management Software (EMS) for Retail retail A COMPLETE SOLUTION FOR THE RETAIL INDUSTRY The retail business continues to grow more complex. New distribution channels and e-commerce alternatives
More informationCustomer Experience Management
Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction
More informationSPORTING GOOD RETAILERS ebook
SPORTING GOOD RETAILERS ebook On Your Mark, Get Set, Go! Order Management Best Practices for Sporting Goods Retailers Technology levels the playing field to allow small to medium-sized sporting goods retailers
More informationManaged Services Technology Stack
Managed Services Technology Stack By George Humphrey, Senior Director, Research, Managed Services, TSIA TECHNOLOGY INSIGHT 1 MANAGED SERVICES TSIA-TI-14-031 December 15, 2014 The Managed Services Technology
More informationedynamic edynamic Customer Relationship Management Capabilities www.edynamic.net
Customer Relationship Management Capabilities Blending Creativity and Technology to Deliver Better Business Solutions New York. Portland. Toronto. Dubai. New Delhi Introduction to About : ( ) is a Global
More informationCRM Solutions. Banking Sector
CRM Solutions Banking Sector BY COMMUNICATION PROGRESS Agenda Changing Sales/Marketing Trends Distinct Markets Banks Strategic Goals Introduction to CRM CRM as a Business Strategy Design an effective segmentation
More informationCorvisaOne Contact Center Suite
CorvisaOne Contact Center Suite A fresh approach to contact center technology Change the Way You Define Success DELIVER AMAZING CUSTOMER EXPERIENCES WITH CORVISAONE When customers have multiple choices
More informationRETAIL COMMUNICATIONS
RETAIL SOLUTIONS RETAIL solutions RETAIL COMMUNICATIONS THE CHALLENGES Your employees are busy serving in-store customers, the phones are ringing unanswered; will missed calls result in missed sales opportunities?
More informationSoftware Company Edition
Software Company Edition NetSuite Software Company Edition offers the industry s first and only: Integrated revenue recognition and advanced billing Role-based, customizable dashboards Integrated CRM,
More information