Adecco Salary Guide Singapore

Transcription

1 2012 Adecco Guide Singapore

2 Contents Part 1: Salaries for Administration & Office Support Positions Across All Sectors/Industries 2 04 Administration & Office Support 05 Office Support 05 Secretarial 05 Accounting & Finance 06 Human Resources 06 Sales & Customer Service 07 Marketing 07 Logistics Part 2: Salaries for Industry-Specific Positions 08 Engineering & Technical 10 Events & Exhibitions Hospitality & Retail 14 Information Technology 16 Medical & Science 18 Banking

3 Welcome to the 2012 Adecco Guide, Singapore Welcome to the 2012 Adecco Guide, Singapore a comprehensive overview of updated salary information, job descriptions and trends across key sectors and industries. The salary information and commentary included in this guide have been researched by Adecco experts who liaise with clients and candidates every day of the week. Their expert comments and opinions are based on their extensive in recruitment and human resources. Throughout the year, these experts will continue to provide salary updates and to ensure that you always have the information that you need at your fingertips. 3 In 2011 and Q1 & Q2 of 2012, we saw a large number of jobs added to the Singapore workplace. While several economies in the West were challenged with high unemployment, Singapore added many jobs in the service, construction and manufacturing sectors. With unemployment reaching a 14-year low during the period being surveyed, job seekers in many sectors continued to have multiple career options open to them, along with bargaining power relating to salary and compensation packages. As in 2011, we are seeing organisations compete to attract and retain the very best talent. Human Resources professionals within companies and organisations arguably have a more important role than ever before as they endeavour to ensure that their business leaders have the strongest teams in place. This guide covers many specific job titles across various industry sectors. However, if you are looking for salary data that may not be covered, then please do connect with your Adecco contact who will be pleased to support you. I personally hope that this 2012 Adecco Guide, Singapore, will be of great benefit to you and your colleagues. Lynne Ng Regional Adecco South East Asia

4 Administration & Office Support 2012 Situation Update 4 The job market for administrative and support positions continued to improve in 2011, as it had done in With many organisations still growing and expanding in Singapore, there is a continual need for support staffing with good and relevant skills. The positions that Adecco has seen in most demand are Corporate Secretaries, Administration s, Executive Assistants, Project Administrators, Procurement Specialists, Sales Operators and general office support positions. There is also a strong demand for candidates with overseas who can bring an international flavour to their roles. Employers have continued to hire people on a temporary or contract basis, allowing the organisation to assess candidate suitability to a role and to the company - and then converting them to a permanent full-time role after a period of assessment. In 2011 and early 2012, many companies have joined the war for talent - aiming to attract the best people by offering highly attractive compensation and benefits packages. From the poor market situation that we d in 2008 and 2009, we again saw companies paying reasonably high bonuses - and in nearly all cases the variable 13th month allowance. Job seekers continue to expect competitive overall remuneration packages and are demanding on various other factors, including location, work-life balance as well as security and longevity of the organisation. Administration and office support is one particular area where we have seen organisations looking to hire older workers - which is in-line with the Singapore governments inititive to have all companies appreciating this important demographic and implementing programmes that see the and skills of mature employees being put to good use. Whilst Adecco expects to see companies continuing to hire cautiously for the remainder of 2012, there is a high level of optimism in the job market for those either looking for their first job or making their next career move. Most companies understand that to establish or maintain a competitive market position, the quality of their support team must be very high.

5 Administration & Office Support Position Job Description Qualification Experience [Monthly in S$] Office Support Administration/Office Reports to or General. Responsible for office administration and management and formulates administrative policies. Sources for and negotiates with vendors. Diploma/Degree 4,000 6,000 Administration Assistant/ Executive Supports the general administrative function. Proficient in MS office. A /Diploma 1-5 1,300 3,000 Data Specialist Receptionist Data analysis, data mining and preparation of report. Proficient in advanced Excel skills (Macros, V-Look Up, Pivot Tables etc). Attends to calls, visitors, mailing and general administrative support. Reports to Office or HR. Excellent communication skills and highly presentable. Diploma/Degree 3-5 3,500 4,200 N / O ,500 2,500 Driver (goods/products) Drives van/small lorry. Able to speak and write English. Secondary education Class 3 License required 1 1,300 1,600 Secretarial Personal Assistant Supports top management (sometimes C-Suite level). Manages full secretarial function and administrative function for an executive. May supervise Junior Secretaries or oversee a group of Administrative Assistants. Excellent coordination and communication skills. Diploma/Degree ,500 8,500 5 Executive/Senior Secretary Supports Heads of Department, s, General s etc. Oversees calendar/travel management, prepares presentation materials, coordinates meetings. Excellent communication skills. O / A /LCCI Secretarial Certificate 3,000 4,500 Secretary/Department Secretary Supports a group of s/department. Coordinates meetings, travel and calendar management, general administrative support. Proficient in MS office. O / A /LCCI Secretarial Certificate 3-5 2,200 3,000 Accounting & Finance Finance Responsible for strategic financial management. Establishes financial policies and acts as an advisory to management on business operations. Degree with CPA ,000 Accountant Accounts Executive Accounts Assistant Payroll Specialist Payroll Assistant Internal Auditor Credit Control Financial Analyst Pricing Analyst Full set of accounts and consolidation of reports (management, financial reports). Supervisory is often required. Responsible for full set of accounts (either AP, AR, GL). Prepares financial reports. Performs transactional accounting function and general administrative duties. Manages end to end payroll processing, including: time management, leave administration, registration, pay processing, payroll taxes, reporting, and dealing with payroll queries and issues from employees. Prepares salary calculations, data entry, submission of statutory contributions. Reports to the Financial Controller/Finance /Audit. Performs internal audit/ensure compliance and processes are in order. Prepares audit reports. Reports to the Finance. Performs credit checks, prepares credit reports and may supervise a team of Accounts Assistants. Responsible for analysing financial data and making strategic business recommendations. Performs pricing activities and implements pricing policies. Compiles data for business analysis use. Proficient in advanced Excel (Macro). Degree/ACCA II 3-5 3,500 5,000 LCCI/Diploma 2-4 2,300 3,500 ITE/CAT/LCCI 0-2 1,500 2,300 Diploma/Degree 3-5 3,000 4,000 O / A /ITE 1-3 1,600 2,000 Degree/CIA ,500 7,500 Degree 3-5 3,500 5,500 Degree/CPA holder 3-5 4,000 6,000 Diploma/Degree 2-5 2,800 5,000

6 Administration & Office Support Position Job Description Qualification Experience [Monthly in S$] Human Resources Assistant HR Compensation & Benefits Senior HR Executive HR Assistant Responsible for the planning and control of the full spectrum of HR duties - that includes recruitment, training and labour relations etc. Likely to have. Responsible for the overall compensation and benefits structure for an organisation. Will likely work closely with the HR. Reports to the HR and supports with the full spectrum of HR functions that will likely include recruitment, compensation and benefits, training and payroll administration. Provides administrative support to HR department. May report to HR Executive or HR. Diploma/Degree ,000 8,500 Degree with Specialist Diploma in Compensation and Benefits ,000 8,500 Diploma 3-5 2,500 4,000 O / A 1-3 1,500 2,200 6 Training Training Executive Responsible for the training and development function within an organisation and for formulating training programmes that will support with talent retention. Experience in conducting training programmes and with. Supporting the Training and responsible for the coordination of training courses. Identifies and recommends training courses and monitors and implements training activities. Degree with specialist Diploma in Training and Development Diploma in HR (Training and Development) ,500 8, ,500 4,000 In-house Recruiter Conducts staffing and recruitment activities and works closely with staffing partners. Works closely with department managers to strategise on recruitment requirements and to ensure that talent attraction needs are met. Diploma/Degree 4-6 5,000 8,000 Sales & Customer Service Sales Develops the sales plan to meet specific sales targets. Implements sales strategies as required. Oversees the sales team and ensures that all selling tools are in place. Diploma/Degree 4-6 3,500 + commission 6,500 + commission Senior Sales Executive Supports the Sales in execution of their duties. Duties include prospecting, preparation of proposals, presentations and business development planning. A /Diploma 2-4 2,000 + commission 3,500 + commission Key Account Responsible for overall business development with key company clients. Maintains and builds close relationships with key stakeholders and ensures high levels of customer service. Diploma/Degree 4-5 3,500 5,000 Customer Service Manages a team of Customer Service Personnel. Develops customer servicing and retention programmes and works closely with key company departments. Diploma/Degree 4-6 3,500 5,000 Customer Service Executive Sales Coordinator Handles customer questions and provides timely feedback. Also involved with pre and post sales support. Supports the Customer Service as required. Provides full sales coordination support for the sales team, which may include client prospecting, data input and preparation of sales reports. Needs to be proficient in Excel. N / O / A /Diploma 0-2 1,400 2,500 O / A /Diploma 2-3 1,800 3,000 Telemarketer Marketing of company s services to prospects and existing clients by telephone. Strong communication skills required. N / O / A /Diploma 1-2 1,600 + commission 2,000 + commission Call Centre Officer Provides information to customers via telephone. This may be sales, service or information related and may be in-bound or out-bound. Provides customers with friendly and professional communications. May involve shift work. O / A /Diploma 1-2 1,800 + commission 2,300 + commission Inside Sales Support Representative Maintains close contact with current/existing clients for contract renewals/new business requirements. Excellent communication skills required. Diploma 2-4 2,000 2,400

7 Administration & Office Support Position Job Description Qualification Experience [Monthly in S$] Marketing Marketing Oversees strategic marketing planning (advertising, PR, promotions etc). Involved in the budgeting process and works closely with senior management and Business Unit s. Degree 5,000 8,500 Marketing Executive/ Specialist Supports the Marketing and is involved in the development and execution of marketing and promotional activities. Conducts market surveys and reports as required. Diploma/Degree 2-4 2,100 3,000 Marketing Coordinator/ Assistant Supports the Marketing Department with the coordination and development of reports. May also be required to perform marketing administrative duties. Diploma 1-3 1,700 2,500 PR Conceptualises and crafts news releases and media information. Is involved in product launches and special events. Has responsibility for social media campaigns and initiatives. Involved in all aspects of how a company is perceived externally. Degree 5,000 8,500 PR Executive Supports the PR in the handling of media relations. Follows-up with media enquiries and ensures clear and open communications at all times. Diploma/Degree ,500 PR Co-ordinator/ Assistant Supports the PR Department with coordination of PR activities, assists in the preparation of PR materials, PR reports and other duties as required. Diploma 1-3 1,700 2,500 7 Logistics Warehouse Plans and manages the storage and retrieval process. Manages all aspects of warehouse operations. Diploma/Degree 4,000 7,000 Warehouse Supervisor Supervises warehouse staff. Ensures proper human resources utilisation and deployment. Responsible for inventory management and other associated activities. O /Diploma 3-5 2,300 4,000 Warehouse/Store Assistant Handles basic warehouse operations, including receiving, packing, checking and storing of goods. PSLE/ O / N 1-3 1,500 2,000 Supply Chain Responsible for supplier relationship management, materials planning and procurement. Develops policies and material control systems to reduce costs and streamline procedures. Diploma/Degree 4,500 8,500 Supply Chain Executive Manages the order fulfillment process. Handles forecasting, purchasing, delivery coordination and management and inventory. Diploma/Degree 3-5 2,300 4,000 Logistics Assistant Assists in basic warehouse operations - that includes packing, unpacking and basic paperwork. O / N /Diploma 1-3 1,700 2,500 Logistics Supervisor Supervises the logistics team to execute shipping and freight operations. Reviews effectiveness of operating procedures, maintenance, space utilisation and protection of equipment. O /Diploma 3-5 2,300 4,000 Shipping Executive Attends to customer freight bookings/reservations with carriers, trucking, haulage and warehousing arrangements. Prepares weekly and monthly shipment summary reports. Prepares shipping invoices and monthly statements. O / A /Diploma 3-5 2,300 3,500 Shipping Coordinator/ Assistant Processes and handles all import and export shipping documentations. Coordinates with freight forwarders and agents for courier shipment and daily transport arrangements. Follows-up on the status of shipments. O / N /Diploma 1-3 1,700 2,500 Procurement Specialist Interfaces with contract manufacturers for demand/order requirements. Negotiates with vendors for pricing and service KPI s. Diploma/Degree 3-5 2,500 4,000 Order Fulfillment Representative Maintains customer relationships by supporting the fulfillment process and ensuring customer satisfaction. Diploma/Degree 3-5 2,300 3,800 Logistics Specialist Manages import, warehouse, delivery and export operations. Tracks shipments from overseas plants and suppliers. Liaise with forwarders on incoming shipments and export arrangement and requesters on providing shipment status update. Supports month end and quarter end closing for import, warehouse, delivery and export operations. Diploma 1-3 1,800 2,200

8 Engineering & Technical 2012 Situation Update 8 In early 2012, Singapore s important engineering sector has continued to go from strength-to-strength - almost oblivious to the market conditions happening around it. For some time, engineering has been one of Singapore s most important industries and employers. Across Asia, there is a continual demand for energy, refined products, chemicals and consumer goods especially in developing regional markets. With many international engineering companies having their regional head office in Singapore, Adecco has continued to support the industry s demand to hire skilled engineers and related engineering professionals. The positions in this sector most in demand in Singapore include Project & Construction s, Piping Supervisors, Electrical & Instrumental Engineers, Civil Structure Engineers, Quantity Surveyors and Process Engineers. Rig managers and drillers in the oil & gas-drilling sector continue to be in relatively short supply, as are Estimators and project related professionals. Compensation packages have continued to increase for those positions in short-supply, with employers attempting to source locally, but inevitably having to look overseas for certain skillssets and. This is one sector where large expatriate packages, for those with extensive engineering, can still be seen, although organisations in general are trying to localise packages as far as possible. Developments with new petrochemical facilities and refineries continued throughout 2011 and into 2012, providing new job opportunities for skilled individuals. Of significant importance to companies in the engineering sector is the retention of talent with Adecco seeing increasing numbers of employers focus on how to retain employees once they had been sourced and recruited. For many companies, it is vital that their employees see through projects for their duration - some of which can last for many years. Adecco expects salaries in the engineering area to continue to steadily increase - with skilled job-seekers in this space generally having a very good understanding of their market worth and clear objectives about the remuneration that they expect to receive.

9 Engineering & Technical Position Job Description Qualification Experience [Monthly in S$] Equipment Engineer Plans, organises and manages equipment installation. Upkeeps and enhances equipment within the manufacturing industry. Degree in Engineering 2-4 3,000 4,500 Drafter Drafts mechanical, electrical or architectural parts or components using appropriate software. NTC/Higher Nitec/ Diploma 2-5 2,000 3,000 Mechanical Designer/ Design Engineer Designs mechanical parts or components using Pro-Engineer/ Unigraphics/Solidworks/Catia software. Involvement from design through to conceptualisation, development to mass production and quality control. Diploma/Degree in Mechanical Engineering 2-5 3,800 5,500 Sales Engineer Responsible for account servicing, business development and meeting specified sales targets. Diploma/Degree in Engineering 2-5 3,000 5,000 Service Engineer Supports post-sales service and provides servicing, maintenance of equipment and instruments at clients' sites (local and international). Diploma/Degree in Engineering 2-5 3,000 5,000 Field Applications Engineer Provides pre-sales support in bidding, customised solutions and product development coordination between customer R&D and inhouse sales teams. Diploma/Degree in Engineering 2-5 3,500 5,500 Electrical/Electronics Design Engineer Environment Health & Safety Engineer Undertakes electrical design and product development for electrical aspects, e.g. electrical schematic design and testing, embedded firmware and microcontroller designs. Ensures fire prevention and safety practices in accordance with Factories and Fire Safety Acts. Facilities site in compliance with Singapore EHS requirements. Implements EHS policies and compliance. Degree in Engineering 2-5 3,500 5,500 Degree in Engineering 5-7 4,000 7,500 9 Industrial Engineer Plans factory layouts, monitors and conducts capacity planning for equipment and processes. Establishes manufacturing cycle times for new processes. Degree in Industrial/ Manufacturing Engineering 2-5 3,500 5,000 Assistant/ Engineer/Engineering Assistant Performs support role in R&D and production/maintenance. NTC/Higher Nitec/ Diploma in Engineering 2-5 2,000 3,200 Technician/Technical Specialist Performs technical support role in R&D and production/maintenance. NTC/Higher Nitec in Engineering 2-5 1,800 2,800 Quality Assurance Assistant Engineer Assures quality for incoming or manufactured parts/components/ modules. Maintains appropriate quality assurance systems and certification. Diploma/Degree in Engineering or Quality Assurance Management 2-5 2,000 3,200 Project (EPC) Project management from engineering, procurement and construction to commissioning of facilities/plants. Establishes schedules for tenders, project budgets and monitors procurement and sub-contractors. Works closely with construction teams to ensure all design works conform to specifications. Degree in Engineering ,000 12,000 Construction (EPC) Monitors day-to-day activities in the construction of industrial plants/projects. Ensures that work is carried out as per plans and specifications. Controls and handles all sub-contractors from piling to architectural finishes. Degree in Engineering ,000 12,000 Piping Supervisors Responsible for piping schedules and for erection/inspection of piping work. Updates engineering P&ID drawings and piping layouts. Oversees the work of subcontractors. NTC/Higher Nitec/ Diploma ,000 6,000 Electrical & Instrumentation Engineer Responsible for all installation, commissioning and troubleshooting of plant instruments and controls. Upgrades plant reliability, efficiency, safety and operations as required. Degree in Electrical Engineering 2-5 3,500 6,000 Mechanical Engineer Plans, coordinates and implements plant equipment and instrument maintenance. Upgrades plant reliability, efficiency, safety and operations as required. Degree in Mechanical Engineering 2-5 3,500 6,000 Civil & Structural Engineer Designs steel structures using STAAD-Pro and prepares and evaluates tender packages. Degree in Engineering ,500 9,000 Quantity Surveyor Responsible for cost control/estimation of projects and works closely with procurement teams on budgeting. Diploma/Degree in Engineering 2-5 3,000 5,000 Process Engineer (Chemical) Responsible for all engineering process design, development and execution of site engineering projects. Controls and manages quality, budgets and project scheduling. Participates in HAZOP risk assessments, qualification and validation activities. Degree in Chemical/ Mechanical Engineering ,500 9,000

10 Events & Exhibitions Hospitality & Retail 2012 Situation Update 2011 was a strong year for Singapore s events, exhibitions, hospitality and retail sector, with growth in all areas. Singapore continued to confirm itself not only as a regional exhibitions hub, but also as a sporting events and fashion centre - all of which support work related opportunities in these areas. 10 In relation to events and exhibitions, Adecco continued to see an increase in demand - especially from FMCG organisations that are outsourcing more of their needs to specialised and d agency partners. There is a far greater need for talent that is not only available at short-notice, but that is also well-aligned with the needs of business - either in temporary or full-time roles. The Singapore Meetings, Incentives, Conventions and Exhibitions (MICE) sector is set to grow at a rapid pace over the next few years, with multiple events already being forward-planned. Companies involved in this area have become very discerning in relation to talent - often requesting the same d staff to be available for specific events throughout the year. The hospitality and retail sector in Singapore had a phenomenal year in 2011 with the opening of several flagship retail stores, new shopping centres and the continual hiring by hospitality establishments. This growth has continued into The retail sector continues to reply on foreign talent to supplement the availability of local talent - with retailers looking for a blend of local versus overseas employees to cater for the international shopper base. Adecco has seen strong demand for frontline positions for the retail, F&B and MICE sectors, particularly for Retail s, Supervisors, Retail Sales, Merchandisers, Beauty Consultants, Visual Merchandisers, Restaurant s, Team Leaders, F&B s, F&B crew/servers, Events s, Event Operations s as well as Events Executives. The events & exhibitions and hospitality & retail sectors are increasing their utilisation of older/mature workers and recognising the importance of the value that they can bring - especially in and motivational roles. This is a trend that Adecco expects to see continuing.

11 Events & Exhibitions Position Job Description Qualification Experience [Monthly in S$] Events/Project Prepares sales presentations and pitches for projects. Oversees project schedules, plans, budgeting and daily operations. Diploma in Events Management or a relevant Business/Marketing Communications qualification 2+ 3,500 5,000 Events/Project Executive Provides support for sales presentations and delivery of projects according to schedule. Liaises with contractors and assists with on-site registrations. Diploma in Events Management or a relevant Business/Marketing Communications qualification 1+ 1,800 2,400 Events/Project Assistant Provides support for sales presentations, administrative matters and operations/on-site co-ordination. Diploma in Events Management or a relevant Business/Marketing Communications qualification 0-3 1,600 2,200 In-House Designer Partners with project teams to conceptualise, develop and produce sales presentations and collaterals to meet client needs. Diploma in Design 0-1 1,800 3,000 Technical Designer Drafts detailed technical drawings to support event set-ups. Liaises with clients and contractors re materials and other requirements. Nitec in Architectural drafting 2+ 3,000 6, Sales/Account Oversees account servicing teams and develops sales with existing clients. Diploma 5+ 2,600 3,500 Sales/ Account Executive Performs an account servicing role and assists the Sales/ Account in the preparation of sales proposals and presentations. Diploma 1+ 2,000 2,500 Marketing Communications Oversees strategic marketing planning (advertising, PR, promotions). Develops and ensures that brand guidelines are adhered to. Supports the Marketing with strategic decisions. Degree in Marketing and/ or Communications 5+ with 2+ 4,500 8,500 Marketing Communications Executive Coordinates marketing and communications activities. Ensures that media timelines are adhered to and is likely to be involved in event planning as well as the production of brochures and sales literature. Degree in Marketing and/ or Communications 2-3 2,800 3,800 Marketing Communications Assistant Supports the marketing team in execution of their duties and involved in marketing related administrative duties. Will liaise with suppliers and colleagues on a daily basis. Degree in Marketing and/ or Communications 2-3 1,800 2,800 Multimedia Handles AV/IT aspects and ensures that equipment is utilised effectively. Continually explores uses for new technology and AV/IT equipment. Manages AV/IT operations on-site at events etc. Degree in Multimedia 5+ with 2+ 3,800 5,000 Lighting and Sound Coordinator Responsible for lighting design and sound co-ordination. May also have some creative input and assists in ensuring that equipment is well maintained. Nitec or Diploma in Audio Visual or relevant discipline 0-1 1,500 3,500 Exhibition Booth Assistant/ Usher Assists in the set-up and registration process, includes ushering of guests and guest support. N/A 0-1 $10 Per Hour $20 Per Hour Visual Display Artist Conceptualises, designs and displays marketing collaterals according to branding guidelines and specific requirement. Diploma in Visual Merchandising 0-3 1,800 3,500 Production Plans and oversees production timeline of projects to ensure that tasks are completed in a timely manner. Ensures that materials and equipment are utilised effectively. Diploma/Degree in any discipline 5+ with 2+ 3,500 5,000 Production Executive Executes tasks according to project timelines. Supports the Production and ensure that any challenges are effectively managed. Diploma in any discipline 1+ 1,800 2,400 Production Assistant Provides administrative support to ensure that documents are updated and categorised appropriately. Provides support in project operations and on-site co-ordination. 'O' & above 0-1 1,600 2,000

12 Hospitality & Retail Position Job Description Qualification Experience [Monthly in S$] 12 Account Account Executive Merchandising Merchandising Assistant Counter Beauty Trainer Beauty Advisor Make-up Artist Logistics/Warehouse Assistant Customer Service/Relations Marketing/Brand Marketing/Brand Coordinator Retail Operations Store Retail Coordinator Responsible for the account servicing team. Develops new business opportunities. Actively involved in proposal writing and presentations. Works on key accounts and supports the Account. Assists with preparation of proposals and presentations. Leads a team of buyers and responsible for sourcing of product ranges. Understands and analyses market performance. Allocates budget to respective department buyers. Supports buyers in merchandise planning, merchandise performance analysis and inventory reports. Responsible for smooth operations and profitability of retail counters. Manages, motivates and trains beauty advisors. Develops and conducts training sessions for beauty advisors. Analyses market trends to improve and update training materials and techniques. Performs preliminary skin diagnosis and provides customer service in product selection. Assists in counter operations and updates sales records. Demonstrates cosmetic product application and make-up techniques. Assists in counter operations and updates sales records. Performs make-overs when required. Categorises and catalogues products ranges. Manages incoming and outgoing stock transfers. Updates inventory system and performs quality/inventory checks. Handles enquiries and feedback from customers. Implements loyalty programmes to encourage customer retention. Identifies, develops, and evaluates marketing strategy and direction. Consults with product development personnel on product specifications. Formulates and leads marketing activities and policies to promote products and services, working with marketing partners and agencies. Handles budgeting and allocation of resources. Measures and analyses ROI. Assists in advertising, media, events co-ordination and liaison with agencies. Provides administrative support to the marketing team. Oversees entire retail channel operations including inventory, store planning and maintenance, business development, talent planning, training and development and financial reporting. Oversees retail operations, inventory control, training and development, sales generation, talent planning, visual merchandising and store maintenance. Provides administrative support for retail channels. Updates and performs basic analysis for sales and market trends. Conducts inventory checks. Assists in retail staff management. Diploma/Degree 5+ with 2+ 3,000 6,000 Diploma 2+ 2,500 3,500 Degree 5+ with 2+ 4,500 12,000 Diploma 2+ 1,800 3,200 'O' Levels 5+ with 2+ Diploma in Beauty Therapy or Make-up Artistry 2,200 4, ,800 4,500 N/A 0-1 1,300 2,500 Diploma in Make-up Artistry Diploma in Logistics and Supply Chain Management Diploma/Degree 5+ with 2+ Diploma/Degree in marketing or relevant business discipline Diploma/Degree in marketing or relevant business discipline Diploma/Degree in marketing or relevant business discipline 'O' Levels or equivalent 'O'/Diploma 1+ 1,500 2, ,500 2,500 3,500 4, , ,500 2, in a role in retail operations 3+ in a role in retail operations 1+ in a role in retail operations 4,000 7,500 2,200 5,000 1,800 2,500 Promoter/Retail Assistant Performs frontline sales and customer service duties. N/A 0-1 1,200 2,000 Display Artist Buyer F&B Operations Maintains and updates marketing collaterals in retail stores to maximise sales and in accordance with branding guidelines. Analyses market trends for merchandise. Sources for suppliers, negotiates and purchases materials or parts. Responsible for overall operations and co-ordination of F&B activities. Analyses and manages costing, budgeting and allocation of resources within the channel. Reviews F&B menu and improves customer service standards. Implements training programmes. Diploma in Visual Merchandising or equivalent 0-1 1,800 2,500 Diploma/Degree 0-1 2,000 4,000 Diploma/Degree in Hospitality or equivalent 5+ in a role in F&B operations 4,000 6,000

13 Hospitality & Retail Position Job Description Qualification Experience [Monthly in S$] Lounge (for VIPs) Restaurant Banquet Operations Captain Hostess (handles reservations and allocation of tables/ Service Crew/Servers) Monitors expenditure and revenue. Ensures high customer service levels. Attends to customers feedback and resolves any conflict. Ensures facilities maintenance and involved in talent planning. Responsible for restaurant operations. Manages inventory supplies. Liaises with suppliers and vendors and involved with talent planning. Ensures high customer service levels and handles reporting for management. Oversees the schedule of all banquet activities and ensures smooth operations. Supervision of employees, facilities management and F&B product quality management. Monitors and controls departmental expenditure and assists in preparation of the annual budget. Responsible for restaurant operations. Manages inventory supplies. Liaises with suppliers and vendors and involved with talent planning. Ensures high customer service levels. Handles some required reporting and documentation. Welcomes and ushers customers. Handles reservations and allocation of tables. Assists in F&B order takings and in cashiering transactions. Diploma/Degree in Hospitality or equivalent N/A Diploma/Degree in Hospitality or equivalent 5+ in a role in customer service 1-2 in a role in F&B operations 5 in a role in F&B operations 3,500 5,500 2,800 3,500 3,500 5,500 N/A 2+ 1,500 2,000 N/A 0-1 1,000 1,500 Kitchen Assistant Assists in food preparation. N/A N/A 1,200 1,600 Steward Assists in kitchen utensils and cutlery maintenance. N/A N/A 1,200 2,000 Corporate Sales Banquet Sales Front Office/Desk Receptionist/Concierge Bell Hop/Butler Business Centre Housekeeping / Supervisors Responsible for the selling function room events, guest rooms and other hospitality services to corporate clients. Responsible for the selling of banquet room events and other hospitality services. Leads a team of front office executives. Oversees coordination of reservations and room assignments. Provides customised services for clients. Implements training programmes and ensures high customer service levels. Handles telephone enquiries and coordination of reservations and room assignments. Performs cashiering transactions and has a responsibility for high service levels. Handles guest enquiries. Assists in transportation of luggage and belongings to guest rooms. Oversees business centre operations, which includes talent planning and sales within the business centre. Prepares and analyses management reporting as required. Oversees housekeeping operations, which includes talent planning, inventory control and budgeting. Attends to guest requests and takes corrective action when necessary. Housekeeper Responsible for cleanliness and maintenance of hotel facilities - including guest rooms. Diploma/Degree 5+ with 2+ Diploma/Degree 5+ with 2+ Diploma/Degree in Hospitality or equivalent 5+ with 2+ 3,500 6,000 3,500 6,000 3,500 6,000 'N' Levels 0-1 1,500 2,500 N/A 0-1 1,000 1,500 Diploma/Degree in Hospitality or equivalent Diploma/Degree in Hospitality or equivalent 5+ with with 2+ 3,500 6,000 3,500 6,000 N/A N/A 1,000 1, Facilities Maintenance Responsible for maintenance of all facilities. Ensures that safety measures and procedures are adhered to. Liaises with suppliers and vendors. Prepares occurrence and costing reports. Monitors departmental expenditure. Diploma in Facilities Management, Hospitality or equivalent 5+ with 2+ 3,500 6,000

14 Information & Technology 2012 Situation Update The IT sector has continually been one of Singapore s strongest sectors, and again Adecco saw salaries increasing at the end of 2011 and into 2012 as organisations competed to attract the strongest talent. Competitive bonuses were also evident, in part due to strong company performance - but also as an effective employee retention tool. 14 There has continued to be strong demand for IT talent in the banking, high-tech and manufacturing sectors, with a particular demand for individuals with IT Security, Cloud Computing and Mobile Application Development (IOS). IT roles in the Oil & Gas and Resources sector also continued to increase, with organisations looking at long-term HR planning. One of the drivers for the continued expansion of employment in the IT area has been the increase in project budgets - as well as the fact that many roles and projects continue to be led from and located in Singapore. We expect to see projects remaining wellfunded throughout the remainder of The primary challenge for organisations in Singapore seeking to hire IT talent is the shortage of skilled-labour that exists. The human resources function in many organisations is being challenged by the IT Department and end-users as to where talent can be found and how employee it can then be retained. The ease of securing work permits and passes also comes into this discussion. Organisations paying marginally below market rates will seriously need to review compensation and benefits if they are to attract and retain the talent needed for success. Position Job Description Qualification Experience [Monthly in S$] IT Overall responsibility for planning, budgeting, executing and running the IT operations for an organisation. Reports either to the CIO/COO/ CFO or CEO. Master's Degree in Business Management, Bachelor's Degree in Engineering or Computer Science ,000 35,000 Project Overall responsibility for planning, budgeting and delivering projects. Manages project managers who assist in delivering projects. Reports to the CIO or Head of IT. Master's Degree in Business Management, Bachelor's Degree in Engineering or Computer ,000 25,000 Regional Sales Drives and delivers sales for an organisation. Management of the sales process and of sales executives. Reports to the Regional Sales. Master's Degree in Business Management, Bachelor's Degree in Engineering or Computer Science/ IT ,500 20,000 Service Delivery Manages and delivers services clients as per service level agreements for particular projects. Reports to the Service Delivery. Master's Degree in Business Management, Bachelor's Degree in Engineering or Computer ,500

15 Information Technology Position Job Description Qualification Experience [Monthly in S$] Strategic/ Major Accounts Single point of contact for all matters pertaining to strategy and operations, in addition to service level agreements. Reports to a Strategic Accounts who oversees more than one account. Master's Degree in Business Management, Bachelor's Degree in Engineering or Computer ,000 15,000 Product Marketing Responsible for gathering market intelligence, delivering marketing plans to increase market awareness and penetration of the organisation's products. Reports to the Marketing or Sales. Master's Degree in Business Administration/Bachelor's Degree ,500 20,000 Sales/Channel Sales Account Responsible for driving the sales of products or services by managing relationships with large partners who are able to provide marketing, logistics and knowledge for local markets. Reports to the Sales or Channel Sales. Master's Degree in Business Administration/Bachelor's Degree ,500 20,000 MIS/IT Manages the overall operations for IT within the organisation for a specific location or country. Reports to the CIO or the Head of IT. Master's Degree in Science/ ,500 13,500 Application Project (ERP) Manages one or more application projects from the design phase through to delivery per end-user specifications. Reports to the Project or Head of IT. Master's Degree in Science/ and PMP Certified ,000 12,000 Infrastructure Project Manages one or more infrastructure related projects from design phase through to roll-out. Reports to the of Infrastructure or Head of IT. Master's Degree in Science/ and PMP Certified ,500 IT Security Designs and operates the IT Security infrastructure for an organisation. Responsible for creating and administering security policies and managing corporate Firewalls, DMZ servers as well as providing antivirus solutions. Reports to of Infrastructure or Head of IT. Master's Degree in Science/ ,500 15, Network Engineer Designs and operates the network infrastructure for an organisation. Responsible for 100% uptime of all networks. Reports to the Network or IT. 5,000 6,500 Network Support Engineer Responsible for operating the network infrastructure for an organisation and for uptime of all networks. Reports to Network or IT ,000 4,800 Systems Engineer Part of the IT team, responsible for operating the Window and UNIX Servers in the data centre. Responsible for the 100% uptime for these servers and its related applications. Reports to the Infrastructure or IT ,500 6,000 Network Administrator Responsible for operating the network infrastructure for an organisation and for uptime of all networks. Reports to the Network or IT ,500 4,500 Wintel Systems Administrator Part of the IT team, responsible for operating the Windows Servers in the data centre. Responsible for the 100% uptime for the Windows Servers and its related applications. Reports to the Infrastructure ,500 4,500 UNIX Administrator Responsible for operating the UNIX Servers in data centres and for 100% uptime for the UNIX Servers and related applications. Reports to the Infrastructure or the IT ,500 6,500 Database Administrator Responsible for operating Database Servers - Oracle or SQL Server or DB2 or Sybase in data centres and for 100% uptime for these servers and related applications. Reports to the Infrastructure or IT. 5,000 8,000 Systems Analyst Responsible for working with end users to understand requirements, design of functional specifications and data flow diagrams, code development, testing and delivery of software applications. Reports to the Project. 4,500 6,500 Analyst Programmer Responsible for design of functional specifications and data flow diagrams, code development, testing and delivery of software applications. Reports to the Application Project ,000 5,500 Software Engineer Responsible for design of data flow diagrams, code development, testing and delivery of software applications. Reports to the Application Project ,500 4,500 Programmer Responsible for code development, testing and delivery of software applications. Reports to the Systems Analyst or Project. or Diploma in IT 2-4 3,000 3,750 Web Designer Responsible for the design and development of the User Interface for the internet/intranet related web pages. Reports to the Web Developer or Project. or Diploma in IT 2-4 2,500 3,250 Helpdesk Analyst Responsible for performing level 1 - basic IT troubleshooting services. Involved in creating tickets for tracking IT issues and escalation of issues to level 2 teams if issues remain unresolved. Reports to the Helpdesk, who has the responsibility of overseeing all Helpdesk Analysts or Diploma in IT 2-4 2,500 3,000

16 Medical & Science 2012 Situation Update Singapore s pharmaceutical and biotechnology industry is active and vibrant, and has largely remained resilient to market downturns or blips either globally or locally. These are sectors that grew significantly over the past few years with the biomedical sector on track to generate 15,000 jobs in Singapore by Employment prospects in this sector are strong, especially for highly d professionals. 16 Adecco has seen a continuing demand for talent from contract research organisations, 2nd tier pharmaceutical companies, as well as from healthcare providers. Companies are also leaning towards outsourcing, and many pharmaceutical companies are engaging service providers to provide additional support. Adecco has seen an exodus of low-level positions to neighbouring countries - with a contrasting higher demand for more senior positions in Singapore. The medical and science area is one in which employees need to stay trained and highly relevant. For this reason, Adecco has witnessed an increase in companies offering high-level training to employees. Training that not only helps organisations to grow, but that also acts as an employee retention tool. Adecco has seen more companies in the medical and pharmaceuticals area becoming employers of choice. Local and d job seekers have demonstrated a preference to work for large global organisations - organisations that not only provide opportunities for greater exposure and global work opportunities, but that in many cases also provide more stable working environments. Organisations in the medical and science area have been very receptive to the Singapore Government s initiatives around the hiring and development of older workers - especially for critical and short-term assignments. With a talent shortage prevalent in many parts of this sector, maximising the skills and of mature workers is crucial. Wage pressure with employers will undoubtedly remain high - with d professionals still looking for salary increases in the region of 20-25% before making a decision to move. As stated in the 2011 Adecco Guide, Singapore, there is still the situation where positions in companies can remain vacant for an inordinate amount of time due to the inability of the company to find a suitable candidate. This is an area that human resources professionals within medical and science organisations will be closely focusing on.

17 Medical & Science Position Job Description Qualification Experience [Monthly in S$] Medical Medical Medical Affairs Sales & Marketing General Head of Marketing Regional Marketing Product Sales / Business Medical Sales Executive Scientific Regulatory Affairs (Regional) Regulatory Affairs Executive Clinical Research Clinical Research Biomedical Science Engineer (Production/ Chemical/Technical) Engineer (Electrical/ Instrument/ Mechanical) Chemist (QC/Analytical) Quality Officer (Compliance/ Validation/Assurance) Supervisor (Manufacturing/ Engineering/Quality) Provides support to sales and marketing activities. Oversees pharmacovigilence, regulatory affairs and clinical development activities. Responsible for team management. Provides support to sales & marketing activities. Managing industry key-opinion leaders. Product & brand champion. Leads the management team. Accountable for sales and profitability targets. Overall organisational development and resources allocation. Responsible for developing and implementing marketing plans and pricing strategies. Ensures achievement of agreed sales, market share and profitability objectives. Analysis of individual markets. Develops and implements product marketing strategy. All aspects of the marketing mix. Develops strategic product marketing plans in line with company strategy. Continually assesses the impact of the marketing plan and adapts as necessary. Manages the sales team to achieve set targets. Prepares sales strategies, conducts business development and contributes to overall compant growth. Actively involved in new product launches, brand promotions, conducting hands-on workshops/training and seminars. Achieves sales, distribution, market share and profitability objectives. Responsible for weekly volume sales forecasts and performance. Liaises with in-country regulatory teams to deliver timely license approvals and associated matters. Liaises with local regulatory authorities and area/international regulatory to deliver timely license approvals. Leads the clinical research team and ensures the unit's participation in clinical development programmes. Ensures clinical trials are conducted in required timeframes, cost and quality standards and according to SOPs and ICH GCP. Conducts pre-study, initiation, interim and close out monitoring visits. Coordinates and performs comprehensive site management. Provides process support to the manufacturing operation and timely engineering support to improve product quality and process yield. Assists in preventive and break-down maintenance of equipment, and carries out technical analysis on equipment. Writes, reviews, approves QC Records, Standard Operating Procedures, Protocols etc. Responsible for day-to-day deployment and management of Quality Systems related to laboratories and associated activities. Oversees day-to-day activities in accordance with approved SOPs/ Plan/Policies for a large scale, multi-product, GMP biotech contract manufacturing facility. Reviews and approves protocols/reports including site discrepancies and deviations investigation/closure. Accountable for and involved in all production processes. Oversees all tasks on the work floor as they are carried out and provide assistance and troubleshooting where needed. MBBS 10 with at least 3 in a commercial set-up 12,000 18,000 MBBS 3+ 8,000 11,000 MBA + Degree 17,000 20,000 Degree 8+ 8,000 12,000 Degree 8+ 8,000 12,000 Degree 4+ 5,000 8,000 Degree 4+ 5,000 6,000 Degree Degree in Science (Pharmacy preferred) Degree in Science (Pharmacy preferred) Fresh graduates and junior executives with less than 2 years 3,000 4, , ,500 5,000 Degree in Science 4+ 6,000 8,000 Degree in Science 2+ 3,000 5,000 Degree in Mechanical/ Chemical/Bio Engineering or other relevant qualification 2+ 4,000 6,500 Degree 3-5 3,500 5,000 Degree in Biotechnology, Biochemistry, Chemistry or equivalent Degree in Engineering/Science Degree or higher from a recognised institution Degree/Diploma in a Science/Engineering related discipline 2+ 4,000 6, (in the Biopharmaceutical industry) with at least 3 years in a capacity 4,000 6,500 4,500 7,000 17

18 Banking 2012 Situation Update There was a slowdown in the banking sector toward the end of 2011 and into with a cautionary stance from many banks and financial institutions about the hiring of full-time employees. For this reason, this sector remains a larger user of flexible workforce solutions. 18 No other industry has come under such close scrutiny of late in relation to how it compensates employees - particularly at the more senior level. This has had an effect on bonus payments and salary increases within many banking and financial organisations. The majority of banks and financial institutions now have global controls in place as to how salary increments and bonuses can be given to employees. Over the past twelve months there has been a significant increase in the number of banking professionals from Europe and North America seeking to relocate to Singapore and other parts of Asia. Adecco has also seen an increase in the demand for corporate finance/m&a professionals-especially at the more senior level. Bankers with security and risk continue to be in highdemand, in what, over the past ten years, has become a highly regulated sector. With the high levels of market uncertainty in various Central European countries, it could be some time before jobs and recruitment in the banking and finance sector reach any level of certainty in Singapore. The human resources department in nearly every bank is currently being challenged with reducing cost - while retaining talent.

19 Banking Position Job Description Experience [Monthly in S$] Back Office Settlements Based in the operations department, a Settlements Specialist will be reponsible for trade confirmations, monitoring and reporting. 2,700 6,000 11,000 4,500 8,000 13,000 15,000+ Corporate Actions Based in the operations department, a Corporate Actions Specialist will manage operational situations around actions such as splits, dividends, mergers and acquisitions. 2,800 6,000 11,000 5,000 9,500 12,500 16,000 Treasury Operations Responsible for accounting, reporting and monitoring - Treasury Operations Specialists are responsible for back office processes throughout debt, cash and investment operations. 3,300 6,000 11,000 7,000 9,500 13,000 16,000+ Documentation An Operations-based role is reponsible for drafting documentation for derivative trade confirmations. 2,700 6,000 12,000 4,200 8,000 14,000 16, Middle Office Audit Responsible for examining, verifying and reporting on the accuracy of records. 2,800 6,600 9,000 14,000 5,000 9,100 14,000 20,000+ Audit Responsible for overseeing, implementing and ensuring that departments are working within set guidelines set by governmental financial bodies. 2,700 6,000 14,000 5,400 10,500 15,000 20,000+ Operational Risk Responsible for the management of risk not based on direct investment activities. Including, but not limited to, processes, people and systems. 3,000 5,500 12,000 5,200 9,000 14,000 20,000+ Credit Risk Responsible for maximising a bank s risk-adjusted rate of return by maintaining credit exposure within acceptable parameters - to avoid defaults. 3,000 5,500 12,000 5,200 9,000 14,000 20,000+ Market Risk Responsible for managing the risk of investment activities. 3,000 5,500 12,000 12,000 5,200 9,000 14,000 20,000+ Client Services Responsible for supporting clients via account maintenance and relationship management. 3,800 5,000 12,000 5,000 7,500 14,000 25,000+

20 Banking Position Job Description Experience [Monthly in S$] Front Office Corporate Banking - Front Office Responsible for banking services tailored for large organisations, including financing and cash management. 3,000 5,500 15,000 6,600 16,000 25,000+ Private Equity - Front Office Responsible for managing buyouts, venture capital and/or mezzanine financing activities for privately held entities. 4,000 5,500 15,000 6,600 16,000 25,000+ Fund Management - Front Office 20 Investment Banking - Front Office Retail Banking Bank Teller Responsible for overseeing and making investment decisions for a mutual or hedge fund. Responsible for providing advisory services for mergers, acquisitions and other types of financial transactions. Assist institutions to raise money by issuing and selling securities in the primary market. They also assist in raising funds in the capital markets. Responsible for processing transactions for retail banking customers. 1,200 2,400 Bank Officer Branch Personal Financial Consultant Performs customer service, administrative and/or accounting duties. Processes and verifies documentation, reports and data within a retail bank. Responsible for branch administration and operations, personnel management and customer service within a retail bank. Responsible for advising customers on financial planning. 3,800 6,000 15,000 4,000 5,500 15,000 3,200 6,000 6,000 16,000 25,000+ 6,600 16,000 25,000+ 6,200 8,000 4,700 7,300 4,000 7,000 7,500 12,000+

21 Adecco S.A. is a Fortune Global 500 company and the global leader in HR services. The Adecco Group network connects over 500,000 associates with business clients each day through its network of over 33,000 employees and 5,500 offices in over 60 countries and territories around the world. Registered in Switzerland, and managed by a multinational team with expertise in markets spanning the globe, the Adecco Group delivers an unparalleled range of flexible staffing and career resources to corporate clients and qualified associates. Established in Singapore in 1985, Adecco Singapore offers a comprehensive range of services that includes temporary and contract staffing, permanent recruitment, outsourcing, executive search, leadership development, career management and outplacement. Services are delivered through a network of general and professional staffing offices. 21 For further details, please see Adecco Personnel Pte Ltd UEN: K EA Licence Number: 91C2918