PROACTIVE MANAGEMENT & TRAINING SERVICES

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Bernadette Parsons
8 years ago
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1 PROACTIVE MANAGEMENT & TRAINING SERVICES TRAINING AND MANAGEMENT SERVICES BROCHURE ideating beyond conventional thoughts Vision: Constantly innovate and become the premier business leaders in Human Resources and Training solutions. Mission: We believe in building organizational effectiveness that speaks for itself. Our goal is to provide competitive advantage to our clients by becoming their long term business partners, providing business solutions and strategy for growth. Core Values: We have a passion to solve problems and drive results through planning, innovation, quality, commitment and team work. At Proactive, we are committed to the highest standards of ethics and integrity. We believe in building the spirit of team work by respecting diversity while encouraging individuality which is conducive to the success of the business at large. GENESIS: Proactive The brand Some of the most critical questions we asked ourselves when we set up Proactive, were: How do we want us to be identified? How do we want our customers to perceive us? As an organization that provides services related to human resource and training, We build business relationships that last. Our endeavor is to provide maximum value addition to our clients by understanding the individual need of the customer based on subjective requirement. We differentiate ourselves from others in this field by providing holistic HR and Training solutions by following the building block approach; delivering value that enhances the productivity of any business through the implementation of HR best practices. We identify gaps in business processes and develop planned change management programs to achieve defined goals we usher change through communication Proactive Management & Training Services was established in May From the time Proactive has been operational; it has built strategic partnerships with various clients and has rendered specialized services across various facets of the Human Resources vertical. Proactive has a Service Delivery Model which has been designed to meet the individual need of every client. Its industry experience ranges from Retail, Hotel & Restaurants to IT/KPO, from Real Estate & Construction to Fashion and Healthcare. We at Proactive Management & Training Services can proactively strategize, anticipate, plan and organize a powerful and dynamic HR and Training department for companies. Corporate Offices: 220, 2 nd Floor, Tower A DLF Towers, Jasola Vihar New Delhi T: / 68 M: F: E: admin@proactiveonline.org

Our goal is to provide competitive advantage to our clients by becoming their long term business partners, providing business solutions and strategy for growth.

2 PROACTIVE ADVANTAGE Proactive Management & Training Services was established with the objective to provide Human Resources & Training Outsourcing Solutions to organizations that are looking at a one stop shop facilities in HR and Training. Our area of expertise extends beyond the conventional HR and training related activities. We help an organization gain cost and time efficiency, and help provide a cutting edge over their human resource strategies and improve services to their employees. We undertake numerous activities related to Human Resources and Training that many companies either don't have the proper resources or time to manage on their own. By outsourcing their HR functions companies can save huge amounts of money and be free of complications that are otherwise involved in maintaining an internal HR department. By doing so, companies can concentrate on their core competencies saving their valuable time and resources. INDUSTRY VERTICALS Proactive provides back end, and on site services to clients who are looking to streamline their HR and Training processes. By understanding the business practices, core competencies, code of ethics and management norms and style, Proactive provides specialized HR, Training and Value Added Services in the following Industry Verticals: Hotels / Restaurants Real Estate and Construction Fashion and Healthcare IT / KPO Retail Institutions Other Industries Corresponding to the emerging and changing trends in industry specific practices, we have the required know how, flexibility, and resources to cater to various needs of our clients. FUNCTIONAL VERTICALS Since success of the service provided, is the key for expansion, we ensure that our business consultants have the expertise and the practical knowledge when working with an organization. SERVICES AND SOLUTIONS We offer variety of specialized training services and solutions to companies in the following areas TRAINING SERVICES Conduct Training Audits to identify gaps recommend solutions and implement training programmes Development of Induction / Orientation programs for organizations Development of training standards (SOP s) / Training Manual Training Need Analysis (TNA) Preparation of Training Best Practices and Training Administration Processes Facilitate Hotel / Restaurant Pre opening Training Programmes Content Development and Training programme development to suit organization requirements Preparation of curriculum for Management Training Programme Train the Trainers sessions Facilitate Training Workshops to build the competence of trainers An array of training programmes for associates, supervisory and management development.

We help an organization gain cost and time efficiency, and help provide a cutting edge over their human resource strategies and improve services to their employees.

3 OUR FORTE TRAINING We offer a wide array of training programmes channeled through 3 major sections. TRAINING PROGRAMMES Supervisory and Management Development Programmes Business Management Soft Skills You as a Supervisor Handling Problems & Conflict Appraisal Skills Effective Leadership Time Management Negotiation Skills Crisis Management Motivation & Team Building Mentoring Improving staff performance Staffing and Scheduling Improving Interpersonal Skills Management Trainee Holistic New Hotel Opening Training Programme Train the Trainer. Stephen Covey 7 Habits of Highly Effective Leaders Marketing Skills for Non Marketing Professionals Effective Selling Skills Performance Management System Food & Beverage Sales Improvement Program Food Safety and Hygiene First Aid and Fire Safety Competency Mapping Behavioral Interviewing Techniques Basics of Revenue Management Finesse Personality Creating First Impressions Personal Grooming and Hygiene Standards Social and Business Etiquettes Reading Customers Mind Body Talk Telephone skills and Etiquettes Presentation Skills Listening Skills Customer Service Orientation Effective Communication Skills Service Leadership in Hospitality Industry Guest Experience in Restaurant Fine Dining Experience Coffee Shop and Experience In room Dining Experience Training Basics of Front Office Operations Kitchen Stewarding Basics of Housekeeping Operations

Management Negotiation Skills Crisis Management Motivation & Team Building Mentoring Improving staff performance Staffing and Scheduling Improving Interpersonal Skills Management Trainee Holistic New

4 OUR TRAINING METHODOLOGY Assessment Delivery Results Initial meeting with the client. Pre assessment to examine training needs. Customized content development. Post assessment to measure the effectiveness of the training programme Instructor led training session. Engaging learners through participant workbook, handouts, exercises. Situational practice session/role play to reinforce learning. Increase staff morale and productivity. Measurable change in profits, revenue, errors, or other operational factors linked to our training. Increased Productivity and Profits BENEFITS We work with the client to identify pre training strategies, the performance measures that would be important and credible. We custom design the training content to suit the client needs. We avoid using "one size fits all". If participants need to know something, we design the test to measure knowledge (multiple choice, true false, matching, short answer). If participants need to do something, we design behavioral evaluations (i.e., role plays or demonstrations) Before the training, the teaching style, content and flow of the training programme is determined. We provide participants / provide pre course work if required. Post training strategies and post test/quiz is done to check evaluation. All trainings are conducted under the supervision and guidance of certified and specialized trainers who are equipped with latest and various industry techniques to make training more conducive to learning. OTHER MANAGEMENT SOLUTIONS: Development of SOP s for hotels / restaurants. Assist in Branding initiatives and Hotel management tie ups Advisory service for Hotel Projects Conduct Operations Audit and suggest action plans for improvement Mystery Shopping specialize in hospitality and retail service

Situational practice session/role play to reinforce learning. Increase staff morale and productivity.

5 FOUNDER Dr. Chandan Kashikar, Managing Director Chandan has more than 25 years of experience in Human Resources Management, Training, Operations and Quality. Prior to taking up this assignment he devoted 15 years of his career to The Inter Continental Hotels Group (IHG), where he succeeded to become the Director of Operations and Human Resources for South West Asia with more than 15 hotels under his portfolio. Under the tutelage of Dr Chandan Kashikar, Proactive provides specialized services in Training and Management services. He has used his vast and rich experience of 25 years to create an organization that could render unmatchable business solutions to its entourage of clients from various industry sectors. Chandan is a qualified Hotel Management graduate with a MBA in Human Resources and Post graduate diploma in Sales and Marketing. He has several other qualifications in Management from International Universities which include, The Cornell University, École hôtelière de Lausanne, Switzerland, and the Humber College, Toronto. He is a certified Master Trainer, and has completed his Doctorate in Training and Development. He is also on the Board of Directors for various Institutes and Universities. His rich experiences in the service industry coupled with various qualifications speak volumes about the company he runs. For more details on Proactive HR Outsourcing Services please write at admin@proactiveonline.org

West Asia with more than 15 hotels under his portfolio. Under the tutelage of Dr Chandan Kashikar, Proactive provides specialized services in Training and Management services.

INTERNATIONAL HOTEL SCHOOL

INTERNATIONAL HOTEL SCHOOL About International Hotel School (IHS) Established in 1994. Registered with the Department of Higher Education & Training as both a Private Higher Education Institution as well