Education Software Installer 2014

Transcription

1 Educatin Sftware Installer 2014 Windws perating systems System administratr s guide This guide is available in HTML. Scan the fllwing QR cde t read the HTML versin f this guide n yur smart phne r ther mbile device.

2 Trademark ntice SMART Ntebk, SMART Ink, SMART Respnse, Sente, SMART Dcument Camera, smarttech, the SMART lg and all SMART taglines are trademarks r registered trademarks f SMART Technlgies ULC in the U.S. and/r ther cuntries. Micrsft, Windws, Internet Explrer, ActiveX, DirectX and Visual Studi are either registered trademarks r trademarks f Micrsft Crpratin in the U.S. and/r ther cuntries. Adbe, Flash and Reader are either registered trademarks r trademarks f Adbe Systems Incrprated in the U.S. and/r ther cuntries. Firefx is a registered trademark f the Mzilla Fundatin. InstallShield is a registered trademark r trademark f Flexera Sftware, Inc. and/r InstallShield C. Inc. in the United States f America and/r ther cuntries. All ther third-party prduct and cmpany names may be trademarks f their respective wners. Cpyright ntice 2014 SMART Technlgies ULC. All rights reserved. N part f this publicatin may be reprduced, transmitted, transcribed, stred in a retrieval system r translated int any language in any frm by any means withut the prir written cnsent f SMART Technlgies ULC. Infrmatin in this manual is subject t change withut ntice and des nt represent a cmmitment n the part f SMART. This prduct and/r use theref cvered by ne r mre f the fllwing U.S. patents. 04/2014 smarttech.cm/kb/170648

3 Cntents Chapter 1: Getting started 1 Cmputer requirements 2 Lcating installatin and supprting files 3 Chapter 2: Custmizing the sftware 7 Using SMART Install Manager 7 Using third-party tls 18 Chapter 3: Deplying the sftware 19 Using the cmmand line interface 20 Using third-party imaging r remte management sftware 23 Activating the sftware after installatin 24 Renewing keys 27 Chapter 4: Updating the sftware 33 Using a Windws Installer update installatin package (MSI file) 33 Using a Windws Installer patch (MSP file) 35 Chapter 5: Remving the sftware 37 Using the user interface 37 Using the cmmand line interface 38 Appendix A: Windws Installer prperties and parameters 45 Prperties 45 Parameters 56 Examples 57 Appendix B: Language files and cdes 59 Installatin language files and cdes 59 Language packs 60 Appendix C: Installing and maintaining Gallery cntent 63 Installing Gallery cntent 64 Mdifying Gallery cntent 69 Changing Gallery cntent lcatins 75 Appendix D: Remving previus versins f SMART Bard sftware 81 Remving SMART Bard sftware 9.x 81 Remving SMART Bard sftware 8.x 82 Cleaning the registry 83 i smarttech.cm/kb/170648

4 C O N T E N T S Index 85 ii smarttech.cm/kb/170648

5 Chapter 1 Getting started Cmputer requirements 2 Lcating installatin and supprting files 3 Lcating the cmplete installer 3 Lcating installatin packages 4 Language files 5 This guide explains hw t custmize and deply the fllwing sftware: SMART Ntebk cllabrative learning sftware 14 SMART Ntebk Math Tls sftware SMART Prduct Drivers 11.5 SMART Ink 2.1 SMART Respnse 2014 assessment sftware N O T E Fr infrmatin n custmizing and deplying previus versins f this sftware, see the apprpriate system administratr s guides at smarttech.cm/supprt. This guide is intended fr IT administratrs and thers experienced with custmizing, deplying and administering Windws sftware in a netwrked envirnment. T use this guide, yu must Knw IT terminlgy such as registry and dmain cntrller Knw hw t cmplete basic administrative tasks in Windws perating systems such as mdifying the registry Have administrative privileges and access t servers Have access t the DVD r t the Internet 1 smarttech.cm/kb/170648

6 C H A P T E R 1 Getting started I M P O R T A N T Yu must run the cmmands dcumented in this guide in an Administratr Cmmand Prmpt windw. T pen an Administratr Cmmand Prmpt windw, right-click the Cmmand Prmpt icn, and then select Run as Administratr. Cmputer requirements N O T E Operating systems and ther third-party sftware released after this SMART sftware might nt be supprted. Befre yu install the sftware, ensure yur teachers cmputers meet the minimum requirements: Pentium 4 prcessr r better 2 GB f RAM Free hard disk space: Sftware SMART Ntebk sftware Gallery Essentials Lessn Activity Tlkit SMART Prduct Drivers SMART Ink SMART Respnse sftware Supprting files Recmmended ttal free hard disk space Space required 832 MB 575 MB 136 MB 595 MB 92 MB 521 MB 295 MB 3 GB Windws 7 SP1, Windws 8 r Windws 8.1 perating system Micrsft.NET Framewrk 4 Client Prfile fr SMART Ntebk sftware and SMART Ink Micrsft Visual Studi 2010 Tls fr Office fr SMART Ink Adbe Flash 12 ActiveX cntrl fr SMART Ntebk sftware Adbe Flash Player 12 Firefx plug-in fr SMART Ntebk sftware and SMART Respnse sftware 2 smarttech.cm/kb/170648

7 C H A P T E R 1 Getting started Adbe Reader 8.0 r later DirectX technlgy 9 r later fr SMART Ntebk sftware and SMART Vide Player DirectX 9 cmpatible graphics hardware fr SMART Ntebk sftware Internet Explrer Internet brwser 8 r later N O T E If yu dn t have the Micrsft.NET Framewrk 4 Client Prfile, Micrsft Visual Studi 2010 Tls fr Office, the Adbe Flash Player 12 ActiveX cntrl r the Adbe Flash Player 12 Firefx plug-in, the installatin wizard installs these cmpnents. Lcating installatin and supprting files Befre yu can custmize r deply SMART sftware, yu must decide which type f file t use fr the installatin, and then lcate the installatin and supprting files. Select ne f the fllwing available installatin file types. Cmplete installer, als knwn as an Executable (EXE) file. Installatin package, als knwn as an MSI file. Lcating the cmplete installer There is ne cmplete installer file (als knwn as an EXE file) fr the Educatin Sftware Installer: Installatin package Educatin Sftware Installer File name SMARTEducatinSftware.exe Yu can dwnlad the cmplete installer frm smarttech.cm/dwnlads. N O T E All required Adbe Flash and Micrsft.NET Framewrk prerequisites install autmatically when yu install SMART sftware with the EXE file. 3 smarttech.cm/kb/170648

8 C H A P T E R 1 Getting started Lcating installatin packages Befre deplying the Educatin Sftware Installer installatin package, yu must deply the fllwing third-party installatin packages: If yu want t install this sftware: Deply these installatin packages: SMART Ntebk sftware Micrsft.NET Framewrk 4 Client Prfile files (dtnetfx40_client_x86_x64.exe) Adbe Flash Player ActiveX cntrl (install_flash_player_12_active_x.msi) Adbe Flash Player plug-in (install_flash_player_12_plugin.msi) SMART Prduct Drivers Micrsft.NET Framewrk 4 Client Prfile files (dtnetfx40_client_x86_x64.exe) Micrsft Visual Studi Tls fr Office (vstr40_x86.exe fr 32-bit cmputers r vstr40_x64.exe fr 64-bit cmputers running 32-bit r 64-bit versins f Micrsft Office) SMART Respnse sftware Adbe Flash Player plug-in (install_flash_player_12_plugin.msi) N O T E Yu can run the dtnetfx40_client_x86_x64.exe file t install all required Micrsft.NET Framewrk prerequisites and the Micrsft.NET Framewrk 4 Client Prfile files. Hwever, SMART recmmends that yu dwnlad the latest versin f the Micrsft.NET Framewrk files frm the Micrsft website. Fr infrmatin n deplying the Micrsft.NET Framewrk, refer t the.net Framewrk deplyment guide fr administratrs n the MSDN website (msdn.micrsft.cm/en-us/library/ee aspx). The third-party installatin packages are lcated n the DVD in [DVD drive]:\administratrs\windws\educatin Sftware Install\Supprt. The Educatin Sftware Installer installatin package (SMARTEducatinSftware.msi) is lcated n the DVD in [DVD drive]:\administratrs\windws\educatin Sftware Install. Alternatively, yu can dwnlad the installatin packages in a.zip file frm smarttech.cm/administratrdwnlads. The installatin packages are lcated in the Supprt flder f the.zip file. 4 smarttech.cm/kb/170648

9 C H A P T E R 1 Getting started I M P O R T A N T SMART recmmends that yu deply SMART sftware using the SMARTEducatinSftware.msi installatin package. Hwever, if yu chse t deply the sftware using individual installatin packages, yu need t d the fllwing: If yu use a custm value fr the INSTALLDIR prperty, ensure this value is identical acrss all the installatin packages. If yu deply any language packs with the administratr install, ensure the Supprt\Languages flder exists in the rt f the admin.msi s that the administratr install finds the language packs t install. Save the installatin packages in a lcatin n yur netwrk that s accessible t all cmputers n which yu plan t install the sftware. Language files If yu plan t deply the installatin packages in a language ther than English (U.S.), ensure the crrespnding MST file fr the language is in the same flder as the MSI file (see Installatin language files and cdes n page 59). Similarly, if yu want users t be able t view and use the sftware in a language ther than English, yu must dwnlad and install the apprpriate language pack (see Language packs n page 60). These language packs are lcated n the DVD under [DVD drive]:\administratrs\windws\educatin Sftware Install\Supprt\Languages r in the dwnladed.zip file under Supprt\Languages. 5 smarttech.cm/kb/170648

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11 Chapter 2 Custmizing the sftware Using SMART Install Manager 7 Installing SMART Install Manager 7 Selecting an installatin file 8 Using SMART Install Manager with the cmplete installer 9 Opening a cmplete installer file 9 Saving yur changes 9 Publishing yur changes as an XML file 9 Using SMART Install Manager with the installatin packages 10 Opening an installatin package 10 Saving yur changes 10 Publishing yur changes as an MST file 11 Custmizing the sftware 11 Using third-party tls 18 Yu can custmize the installatin using ne f the fllwing methds: Custmize the cmplete installer using SMART Install Manager. Custmize the installatin packages using SMART Install Manager. Custmize the installatin packages using third-party tls and Windws Installer prperties. Using SMART Install Manager SMART Install Manager enables yu t custmize SMART sftware installatin packages (als knwn as MSI files) by publishing MST files. Yu can then deply the MSI and MST files t cmputers using third-party imaging r remte management sftware. Installing SMART Install Manager Install SMART Install Manager frm the DVD. OR Dwnlad and install SMART Install Manager frm the SMART Supprt website. 7 smarttech.cm/kb/170648

12 C H A P T E R 2 Custmizing the sftware T install SMART Install Manager frm the DVD 1. Insert the DVD in yur cmputer s DVD drive. 2. Brwse t Administratrs/Windws/Install Manager n the [DVD drive], and then duble-click SMART Install Manager.exe. The SMART Install Manager installatin wizard appears. 3. Fllw the n-screen instructins. T install SMART Install Manager frm the website 1. G t smarttech.cm/administratrdwnlads. 2. Scrll t SMART Ntebk cllabrative learning sftware, click Chse a versin, and then select SMART Ntebk sftware > 14.0 fr Windws. 3. Click Dwnlad SMART Install Manager, and then click Dwnlad. 4. Save the file t yur cmputer. 5. Brwse t the file n yur cmputer, and then duble-click the file. The SMART Install Manager installatin wizard appears. 6. Fllw the n-screen instructins. Selecting an installatin file After yu install SMART Install Manager, shrtcuts t the sftware appear n the desktp and in the Start menu (Windws 7 perating systems) r the Apps screen (Windws 8 perating system). Yu can use SMART Install Manager with either the custm installer r with the installatin packages. Depending n which file type yu select, yu can d the fllwing: Installatin file Tasks Cmplete installer (.exe file) Open and custmize the cmplete installer (.exe file). Save yur changes t the installatin package as an XML file. Publish yur changes t the installatin packages as an XML file. Installatin package (.msi file) Open and custmize an installatin package (.msi file) Save yur changes t the installatin package as an XML file. Publish yur changes t the installatin packages as an MST file. 8 smarttech.cm/kb/170648

13 C H A P T E R 2 Custmizing the sftware Using SMART Install Manager with the cmplete installer Use the fllwing instructins if yu selected the cmplete installer. Opening a cmplete installer file T custmize the cmplete installer, drag the SMARTEducatinSftware.exe file int the SMART Install Manager windw. Alternatively, yu can search fr the cmplete installer n yur cmputer by clicking DVDs by clicking., r n CDs r After yu pen the cmplete installer, a set f pages fr that installer appears in SMART Install Manager. Custmize the cmplete installer using the cntrls n these pages. Fr further infrmatin n available cntrls see Custmizing the sftware n page 11. Saving yur changes After yu custmize the cmplete installer, save yur changes as an XML file by selecting File > Save As. When yu next start SMART Install Manager, lad the XML file by selecting File > Open, r by pening the EXE file and then selecting File > Imprt. Publishing yur changes as an XML file The final step in using SMART Install Manager t custmize the cmplete installer is t publish yur changes as an XML file. T d this, select File > Publish, and then use the dialg bx t define a lcatin fr and create the XML file. 9 smarttech.cm/kb/170648

14 C H A P T E R 2 Custmizing the sftware Using SMART Install Manager with the installatin packages Use the fllwing instructins if yu selected the installatin packages. Opening an installatin package T custmize an installatin package, drag the SMARTEducatinSftware.msi file int the SMART Install Manager windw. Alternatively, yu can search fr installatin packages n yur cmputer by clicking DVDs by clicking., r n CDs r N O T E All installatin packages yu ve previusly pened in SMART Install Manager appear in the Unmdified Packages tab. After yu pen an installatin package, a set f pages fr that installatin package appears in SMART Install Manager. Custmize the installatin package using the cntrls n these pages. Fr further infrmatin n available cntrls see Custmizing the sftware n the next page. Saving yur changes After yu custmize an installatin package, save yur changes as an XML file by selecting File > Save As. When yu next start SMART Install Manager, lad the XML file by selecting File > Open, r by pening the MSI file and then selecting File > Imprt. 10 smarttech.cm/kb/170648

15 C H A P T E R 2 Custmizing the sftware Publishing yur changes as an MST file The final step in using SMART Install Manager t custmize an installatin package is t publish yur changes as an MST file. T d this, select File > Publish, and then use the dialg bx t define a lcatin fr and create the MST file. T I P If yu use an lder MST file created with an earlier versin f the MSI file, it might nt wrk prperly. Use the current MSI file t create yur MST file. Publish the MST file in the same lcatin as the MSI file. Custmizing the sftware After yu ve pened yur install file in SMART Install Manager, yu can custmize the sftware by setting the cntrls n each page. Available cntrls are defined in the fllwing table. Cntrl Prcedure Ntes General Optins: Prduct Selectin Activate sftware during installatin SMART Prduct Drivers SMART Ink SMART Ntebk sftware Prduct key Select t activate the sftware autmatically during installatin rather than manually after installatin. Select t install SMART Prduct Drivers. Select t install SMART Ink. Select t install SMART Ntebk sftware. Read the tw ntes regarding SMART s new sftware licensing, and then select the I acknwledge the abve bx lcated under each nte. Type yur 25-character prduct key fr SMART Ntebk sftware. Yu must include the prduct key prperties fr the sftware yu re installing fr this prperty t wrk. Fr mass activatin infrmatin, see Activating the sftware after installatin n page 24. I M P O R T A N T If yu dn t select the tw license acknwledgment bxes, SMART Ntebk sftware desn t install. Yu can type the prduct key with r withut hyphens. When yu type a vlume prduct key, the sftware activates when yu deply it t yur netwrk cmputers. 11 smarttech.cm/kb/170648

16 C H A P T E R 2 Custmizing the sftware Cntrl Prcedure Ntes SMART Respnse sftware Prduct key SMART Ntebk Math Tls Prduct key Remve SMART prducts that aren t selected abve if they exist n the system Select t install SMART Respnse sftware. If yu re installing SMART Respnse sftware and students use SMART Ntebk SE (Student Editin) sftware r SMART Respnse VE Internetenabled devices t answer questins, type yur 25- character prduct key fr SMART Respnse sftware. Select t install SMART Ntebk Math Tls sftware. Type yur 22- r 25-character prduct key fr SMART Ntebk Math Tls sftware. Select t remve all SMART sftware prducts fund n any machine n yur system (except any SMART prducts yu selected abve). If yu dn t select this setting, all SMART Educatin sftware fund is upgraded, even if the SMART sftware isn t selected abve. If yu chse t install SMART Respnse sftware, yu must als install SMART Ntebk sftware. When yu select this check bx, SMART Install Manager autmatically selects SMART Ntebk. Yu can type the prduct key with r withut hyphens. When yu type a vlume prduct key, the sftware activates when yu deply it t yur netwrk cmputers. If yu chse t install SMART Ntebk Math Tls sftware, yu must als install SMART Ntebk sftware. Yu can type the prduct key with r withut hyphens. When yu type a vlume prduct key, the sftware activates when yu deply it t yur netwrk cmputers. This affects the behavir f the installer when yu perfrm an upgrade. It enables yu t remve any educatin sftware that isn t selected in Install Manager. 12 smarttech.cm/kb/170648

17 C H A P T E R 2 Custmizing the sftware Cntrl Prcedure Ntes General Optins: Installatin Optins Installatin directry Install Start menu and desktp shrtcuts Type the path t yur preferred flder fr the sftware. Select t create shrtcuts in the Start menu and n the desktp. If yu specify a flder, include a back slash (\) at the end f the path. If yu dn t specify a flder, Windws Installer installs the sftware in [Prgram files] \SMART Technlgies\ Educatin Sftware where [Prgram files] is C:\Prgram Files fr 32-bit versins f Windws perating systems r C:\Prgram Files (x86) fr 64-bit versins f Windws perating systems. Ensure the flder path is valid. SMART Install Manager desn t verify the flder path. General Optins: Language Selectin Select the language packs yu want t install Select the language packs yu want t install. Dn t select mre than 20 language packs (see smarttech.cm/kb/170081). General Optins: SMART Prduct Update Install SMART Prduct Update in Full mde Install SMART Prduct Update in Dashbard mde D nt install SMART Prduct Update Check fr updates Select t install SMART Prduct Update (SPU) in Full mde. Select t install SPU in Dashbard mde. Select t nt install SPU. Type the number f days (1 t 60) between SPU checks. In Full mde, users can view the installed versins f SMART sftware as well as their prduct keys, and dwnlad and install updates. In Dashbard mde, users can view nly the installed versins f SMART sftware and their prduct keys. This ptin is available nly if yu install SPU in Full mde. By default, SPU checks fr prduct updates every 30 days. 13 smarttech.cm/kb/170648

18 C H A P T E R 2 Custmizing the sftware Cntrl Prcedure Ntes Ntify users abut SMART prduct updates Select t ntify users f available SMART prduct updates thrugh the Windws ntificatin area. This ptin is available nly if yu install SPU in Full mde. General Optins: Custmer Experience Enable the Custmer Experience Prgram n all devices Disable the Custmer Experience Prgram n all devices Select t autmatically enable the Custmer Experience Prgram fr all users. Select t autmatically disable the Custmer Experience Prgram fr all users. SMART Ntebk: Gallery Cntent See Installing and maintaining Gallery cntent n page 63. SMART Ntebk: Team Cntent Team Cntent path Type the path t the Team Cntent flder, which is a lcatin n yur schl s netwrk where users can stre shared cntent. Fr infrmatin n creating a Team Cntent flder, see Creating r cnnecting t Team Cntent flders n page 77. SMART Ntebk: My Cntent My Cntent path Type the path t the My Cntent flder, which is a lcatin n the user s cmputer where he r she can stre individual cntent. Yu can include envirnment variables in the path. SMART Ntebk: Optinal Settings Install print capture driver Select t include the Print Capture Driver in the installatin. The Print Capture Driver is a printer driver that enables users t exprt cntent frm ther prgrams t SMART Ntebk sftware by using the SMART Ntebk Dcument Writer. Register SMART Dcument Camera drivers Select t enable the registratin f SMART Dcument Camera drivers. Disable the registratin f SMART Dcument Camera drivers if they cnflict with the third-party drivers n the cmputer. 14 smarttech.cm/kb/170648

19 C H A P T E R 2 Custmizing the sftware Cntrl Prcedure Ntes Cpy the SMART Ntebk tutrial file Select t cpy the SMART Ntebk sftware tutrial file t the user s Dcuments flder. The SMART Ntebk sftware tutrial file pens when a user first starts the sftware. It demnstrates hw t use the sftware and what s new in the current versin f the sftware. If there is limited space n users cmputers, yu can chse t nt cpy the tutrial file t their Dcuments flders. SMART Respnse: Setup Tl SMART Respnse LE Select t enable students t answer questins with SMART Respnse LE clickers. SMART Respnse PE Select t enable students t answer questins with SMART Respnse PE clickers. SMART Respnse XE Select t enable students t answer questins with SMART Respnse XE clickers. SMART Respnse/Sente Select t enable students t answer questins with SMART Respnse r Sente clickers. 15 smarttech.cm/kb/170648

20 C H A P T E R 2 Custmizing the sftware Cntrl Prcedure Ntes SMART Respnse VE Select t enable students t answer questins with SMART Respnse VE Internetenabled devices. SMART Ntebk SE Select t enable students t answer questins with SMART Ntebk SE in SMART Respnse CE mde. Multiple SMART Respnse devices in the same class Select t enable students t answer questins with Sente, SMART Respnse, SMART Respnse LE, SMART Respnse PE r SMART Respnse XE clickers, r SMART Ntebk SE. Select Include SMART Respnse VE t als enable students t answer questins with SMART Respnse VE Internetenabled devices. SMART Respnse: Optinal Settings Start Desktp Menu at lg in fr all users Install the educatin standards database File prt Select t start SMART Respnse sftware when the user lgs n. Select t install the SMART Respnse educatin standards database. Type the prt number fr the file data channel. OR Type * t use a randm prt number fr the file data channel. This cntrl is applicable nly if students answer questins with SMART Ntebk SE. The default prt is smarttech.cm/kb/170648

21 C H A P T E R 2 Custmizing the sftware Cntrl Prcedure Ntes Secure Base prt Certificate file Type the prt number fr the encrypted data channel. OR Type * t use a randm prt number fr the encrypted data channel. Type the path t the certificate file fr SSL digital certificate encryptin. OR Click Brwse and then brwse t and select the certificate file. This cntrl is applicable nly if students answer questins with SMART Ntebk SE. The default prt is This cntrl is applicable nly if students answer questins with SMART Ntebk SE. SMART Respnse: SMART Respnse VE Server Lcal server website Type the URL f the SMART Respnse VE Server (fr example, SMART Prduct Drivers: Optinal Settings Enable Tablet PC Supprt Start SMART System Menu at lgn Start SNMP Agent services at lgn Select t use Tablet PC functinality with yur SMART interactive display withut having t cnnect a Tablet PC. Select t start SMART System Menu when the user lgs n. Select t enable SNMP Agent services. This prperty is applicable fr the Windws 7 perating systems. It has n effect n ther perating systems. SMART Ink: Optinal Settings Start SMART Ink at lgn Ink Raming Prfile Select t start SMART Ink when the user lgs n. Select t register the default ink plugin registry keys fr Micrsft Office. If yu enable the registratin f default ink plugin registry keys, Micrsft Office applicatins wrk as expected when a user with a raming prfile lgs in a machine that desn t have SMART Ink installed. 17 smarttech.cm/kb/170648

22 C H A P T E R 2 Custmizing the sftware Cntrl Prcedure Ntes Make SMART Ink Viewer the default PDF viewer Select t make SMART Ink Viewer t the default PDF viewer. Using third-party tls Yu can custmize SMART sftware installatin packages by creating MST files using a third-party tl, such as Orca database editr, and the Windws Installer prperties (see Windws Installer prperties and parameters n page 45). 18 smarttech.cm/kb/170648

23 Chapter 3 Deplying the sftware Using the cmmand line interface 20 Installing prerequisite third-party sftware 20 Installing SMART sftware with the cmplete installer 21 Installing SMART sftware with the installatin package 22 Using third-party imaging r remte management sftware 23 Activating the sftware after installatin 24 Renewing keys 27 Renewing keys in unattended mde 28 Renewing keys in user interface mde 29 Enabling and disabling autmatic renewal f keys 30 Yu can deply the sftware using ne f the fllwing methds: Deply the cmplete installer using the cmmand line interface. Deply the installatin packages using the cmmand line interface. Deplying the installatin packages using third-party imaging r remte management sftware. I M P O R T A N T Clse any Firefx brwser windws befre installing the Adbe Flash Player plug-in. Regardless f hw yu deply the sftware, yu must chse t install at least ne f the sftware prducts. Otherwise, the installers d nt install any f the sftware prducts. If yu are deplying SMART Prduct Drivers, the user must lg ff and lg back n after yu deply the sftware t start the SMART Bard Service. In additin, an errr message might appear after yu deply the sftware stating that the SMARTBardService.exe file culd nt be fund. The user can clse this errr message. If yu want t install language packs, yu must d s when yu first deply the sftware. If yu want t install a language pack after yu first deply the sftware, yu must d s using the language pack s individual MSI file. 19 smarttech.cm/kb/170648

24 C H A P T E R 3 Deplying the sftware N O T E Yu might need t manually activate the sftware after yu deply it. Using the cmmand line interface Using the cmmand line interface, yu can deply installatin packages in many ways, including running cmmands frm the Cmmand Prmpt windw and including cmmands in batch script files. Installing prerequisite third-party sftware T install the Micrsft.NET Framewrk 4 Client Prfile files N O T E SMART recmmends that yu fllw the instructins n deplying the Micrsft.NET Framewrk in the.net Framewrk deplyment guide fr administratrs n the MSDN website (msdn.micrsft.cm/en-us/library/ee aspx). Run the fllwing cmmand t install the files in UI mde: [Path]\dtNetFx40_Client_x86_x64.exe /passive /shwfinalerrr OR Run the fllwing cmmand t install the files in silent mde: [Path]\dtNetFx40_Client_x86_x64.exe /q Where [Path] is the path t the dtnetfx40_client_x86_x64.exe file. T install Micrsft Visual Studi Tls fr Office fr 32-bit cmputers Run the fllwing cmmand: [Path]\vstr40_x86.exe /q Where [Path] is the path t the vstr40_x86.exe file. 20 smarttech.cm/kb/170648

25 C H A P T E R 3 Deplying the sftware T install Micrsft Visual Studi Tls fr Office fr 64-bit cmputers Run the fllwing cmmand: [Path]\vstr40_x64.exe /q Where [Path] is the path t the vstr40_x64.exe file. T install the Adbe Flash Player ActiveX cntrl Run the fllwing cmmand: msiexec /i "[Path]\install_flash_player_12_active_x.msi" [Parameter] Where [Path] is the path t the install_flash_player_12_active_x.msi file. [Parameter] is the installatin parameter (see Parameters n page 56). T install the Adbe Flash Player plug-in Run the fllwing cmmand: msiexec /i "[Path]\install_flash_player_12_plugin.msi" [Parameter] Where [Path] is the path t the install_flash_player_12_plugin.msi file. [Parameter] is the installatin parameter (see Parameters n page 56). Installing SMART sftware with the cmplete installer Run the fllwing cmmand if yu created an XML file t custmize the cmplete installer: "[Path]\SMARTEducatinSftware.exe" --adminfile [XML file] OR [Parameter] Run the fllwing cmmand if yu didn t create an XML file t custmize the installatin package: "[Path]\SMARTEducatinSftware.exe" [Prperties] [Parameter] 21 smarttech.cm/kb/170648

26 C H A P T E R 3 Deplying the sftware Where [Path] is the path t the SMARTEducatinSftware.exe file and XML file. [XML file] is the name f the XML file. [Prperties] is a set f prperties yu can include t custmize the installatin (see Prperties n page 45). [Parameter] is the installatin parameter (see Parameters n page 56). Installing SMART sftware with the installatin package T install SMART sftware Run the fllwing cmmand if yu created an MST file t custmize the installatin package: msiexec /i "[Path]\SMARTEducatinSftware.msi" TRANSFORMS=" [MST file]" [Parameter] OR Run the fllwing cmmand if yu didn t create an MST file t custmize the installatin package: msiexec /i "[Path]\SMARTEducatinSftware.msi" [Prperties] [Parameter] Where [Path] is the path t the SMARTEducatinSftware.msi file and MST file. [MST file] is the name f the MST file. [Prperties] is a set f prperties yu can include t custmize the installatin (see Prperties n page 45). [Parameter] is the installatin parameter (see Parameters n page 56). 22 smarttech.cm/kb/170648

27 C H A P T E R 3 Deplying the sftware Using third-party imaging r remte management sftware The fllwing prcedure shws hw t deply SMART sftware using Grup Plicy-based deplyment sftware. Fr infrmatin n deplying SMART sftware using yur rganizatin s third-party imaging r remte management sftware, see the sftware s dcumentatin. N O T E S This prcedure may vary depending n yur versin f Windws perating system and yur system preferences. Ensure yur dmain cntrller has Windws Installer 4.5. T deply an installatin package 1. Cpy the MSI file and the MST file t \\[Dmain Cntrller]\NETLOGON, where [Dmain Cntrller] is yur dmain cntrller. 2. Open Cntrl Panel, duble-click Administrative Tls, and then duble-click Active Directry Users and Cmputers. The Active Directry Users and Cmputers windw appears. 3. Right-click yur dmain, and then select Prperties. The Prperties dialg bx appears. 4. Click the Grup Plicy tab, and then click Edit. The Grup Plicy Object Editr dialg bx appears. 5. Brwse t Cmputer Cnfiguratin\Sftware Settings. 6. Right-click Sftware Installatin, select New > Package, and then brwse t and select the MSI file frm step In the Deply Sftware sectin, click Advanced, and then click OK. 8. Click the Mdificatins tab, click Add, and then brwse t and select the MST file frm step Click OK t apply the MST file t the MSI file. 10. Clse all pen windws and dialg bxes. The next time each cmputer n the dmain starts, the cmputer autmatically installs the sftware in Silent mde with the custmizatins defined in the MST file. 23 smarttech.cm/kb/170648

28 C H A P T E R 3 Deplying the sftware Activating the sftware after installatin There are tw situatins in which the sftware desn t activate cmpletely: Imaging a cmputer: Activatin is linked t the hardware identifier f the cmputer the sftware is installed and activated n. If yu clne a hard drive image with installed and activated sftware, yu must activate the sftware n each clned cmputer. Reverting a cmputer t an earlier state: If yu use system recvery r prtectin sftware that peridically restres the cmputer t an earlier state, yu might need t activate the sftware befre lcking the cmputer s that the activatin recrd is nt cleared each time the cmputer is restred. Run the activatin wizard while cnnected t the netwrk r cmplete the fllwing prcedure t activate the sftware n each cmputer. N O T E Yu dn t need t activate SMART Prduct Drivers. SMART prvides this sftware t yu when yu purchase a SMART interactive prduct. T activate SMART sftware after installatin Run the fllwing cmmand: "C:\Prgram Files\Cmmn Files\SMART Technlgies\ SMART Prduct Update\activatinwizard.exe" --puid educatin_bundle --m=[value] --v=3 --a [Optinal flags] [Prduct keys] Where [Value] is 4 t run the activatin wizard in unattended mde. OR [Value] is 6 t run the activatin wizard in user interface mde. 24 smarttech.cm/kb/170648

29 C H A P T E R 3 Deplying the sftware [Optinal flags] are ptinal flags yu can include t cnfigure the activatin wizard. Flag --mnitr=[number] --prxy=[hst:prt] --prxyuser=[user] --prxypasswrd=[passwrd] --lcale=[cde] Purpse Specify the mnitr t display the activatin wizard. Specify the prxy hst and prt number t use fr activatin. Specify the prxy user name t use fr activatin. Specify the prxy passwrd t use fr activatin. Display the activatin wizard user interface in a specific language, where [Cde] is yur language cde (see Installatin language files and cdes n page 59). [Prduct keys] are ne r mre sftware prduct keys yu want t activate. Each prduct key must be in the fllwing frm: --pk [Prduct key] Where [Prduct key] is the sftware prduct key. T activate nly SMART Ntebk Math Tls sftware after installatin Run the fllwing cmmand: "C:\Prgram Files\Cmmn Files\SMART Technlgies\ SMART Prduct Update\activatinwizard.exe" --puid educatin_bundle --m=[value] --v=3 --a [Optinal flags] --pk [Prduct key] Where [Value] is 4 t run the activatin wizard in unattended mde. OR [Value] is 6 t run the activatin wizard in user interface mde. 25 smarttech.cm/kb/170648

30 C H A P T E R 3 Deplying the sftware [Optinal flags] are ptinal flags yu can include t cnfigure the activatin wizard. Flag --mnitr=[number] --prxy=[hst:prt] --prxyuser=[user] --prxypasswrd=[passwrd] --lcale=[cde] Purpse Specify the mnitr t display the activatin wizard. Specify the prxy hst and prt number t use fr activatin. Specify the prxy user name t use fr activatin. Specify the prxy passwrd t use fr activatin. Display the activatin wizard user interface in a specific language, where [Cde] is yur language cde (see Installatin language files and cdes n page 59). [Prduct key] is the sftware prduct key. T activate nly SMART Respnse sftware after installatin Run the fllwing cmmand: "C:\Prgram Files\Cmmn Files\SMART Technlgies\ SMART Prduct Update\activatinwizard.exe" --puid respnse_3a --uipack respnse_3 --m=[value] --v=3 --a [Optinal flags] --pk [Prduct key] Where [Value] is 4 t run the activatin wizard in unattended mde. OR [Value] is 6 t run the activatin wizard in user interface mde. 26 smarttech.cm/kb/170648

31 C H A P T E R 3 Deplying the sftware [Optinal flags] are ptinal flags yu can include t cnfigure the activatin wizard. Flag --mnitr=[number] --prxy=[hst:prt] --prxyuser=[user] --prxypasswrd=[passwrd] --lcale=[cde] Purpse Specify the mnitr t display the activatin wizard. Specify the prxy hst and prt number t use fr activatin. Specify the prxy user name t use fr activatin. Specify the prxy passwrd t use fr activatin. Display the activatin wizard user interface in a specific language, where [Cde] is yur language cde (see Installatin language files and cdes n page 59). [Prduct key] is the sftware prduct key. N O T E This cmmand is applicable nly if yu re running SMART Respnse sftware in CE mde (students answer questins with SMART Ntebk SE) r VE mde (students answer questins with Internet-enabled devices). Other mdes dn t require activatin. Renewing keys If yur schl has purchased maintenance r subscriptin licenses, SMART sftware attempts t renew the keys autmatically n a scheduled basis befre and after the keys expiry dates. Hwever, yu can chse t explicitly renew the keys at a specified time. Yu can als chse t disable autmatic renewal in situatins where yu dn t want the keys n a cmputer t be renewed (because, fr example, yu re planning t retire the cmputer). T I P The activatin wizard user interface distinguishes between maintenance and subscriptin licenses: Maintenance licenses are labeled with Valid fr versins released befre [Date]. Subscriptin licenses are labeled with the expiratin date f the key. 27 smarttech.cm/kb/170648

32 C H A P T E R 3 Deplying the sftware Renewing keys in unattended mde T renew all keys Run the fllwing cmmand: "C:\Prgram Files\Cmmn Files\SMART Technlgies\ SMART Prduct Update\activatinwizard.exe" --m=15 --v=3 --renewal-mde all T renew all keys assciated with a single prduct Run the fllwing cmmand: "C:\Prgram Files\Cmmn Files\SMART Technlgies\ SMART Prduct Update\activatinwizard.exe" --m=15 --v=3 --renewal-mde prduct --puid=[prduct] Where [Prduct] is respnse_14 r educatin_bundle. N O T E This cmmand renews all keys assciated with the specified prduct. T renew specific keys Run the fllwing cmmand: "C:\Prgram Files\Cmmn Files\SMART Technlgies\ SMART Prduct Update\activatinwizard.exe" --m=15 --v=3 --renewal-mde prduct --puid=[prduct] [Prduct keys] Where [Prduct] is respnse_14 r educatin_bundle. [Prduct keys] are ne r mre sftware prduct keys yu want t renew. Each prduct key must be in the fllwing frm: --pk=[prduct key] Where [Prduct key] is the sftware prduct key. 28 smarttech.cm/kb/170648

33 C H A P T E R 3 Deplying the sftware Renewing keys in user interface mde T renew all keys assciated with a single prduct Run the fllwing cmmand: "C:\Prgram Files\Cmmn Files\SMART Technlgies\ SMART Prduct Update\activatinwizard.exe" --m=16 --v=3 --renewal-mde prduct --puid=[prduct] --uipack=[ui pack] Where [Prduct] is respnse_14 r educatin_bundle. [UI pack] is the crrespnding UI pack fr the selected prduct (respnse_3 r educatin_bundle). N O T E This cmmand renews all keys assciated with the specified prduct. T renew specific keys Run the fllwing cmmand: "C:\Prgram Files\Cmmn Files\SMART Technlgies\ SMART Prduct Update\activatinwizard.exe" --m=16 --v=3 --renewal-mde prduct --puid=[prduct] --uipack=[ui pack] [Prduct keys] Where [Prduct] is respnse_14 r educatin_bundle. [UI pack] is the crrespnding UI pack fr the selected prduct (respnse_3 r educatin_bundle). [Prduct keys] are ne r mre sftware prduct keys yu want t renew. Each prduct key must be in the fllwing frm: --pk=[prduct key] Where [Prduct key] is the sftware prduct key. 29 smarttech.cm/kb/170648

34 C H A P T E R 3 Deplying the sftware Enabling and disabling autmatic renewal f keys T enable autmatic renewal f specific keys Run the fllwing cmmand: "C:\Prgram Files\Cmmn Files\SMART Technlgies\ SMART Prduct Update\activatinwizard.exe" --m=17 --puid=[prduct] --v=3 --aut-renew [Prduct keys] Where [Prduct] is respnse_14 r educatin_bundle. [Prduct keys] are ne r mre sftware prduct keys yu want t renew autmatically. Each prduct key must be in the fllwing frm: --pk=[prduct key] Where [Prduct key] is the sftware prduct key. T disable autmatic renewal f specific keys Run the fllwing cmmand: "C:\Prgram Files\Cmmn Files\SMART Technlgies\ SMART Prduct Update\activatinwizard.exe" --m=17 --puid=[prduct] --v=3 --n-aut-renew [Prduct keys] Where [Prduct] is respnse_14 r educatin_bundle. [Prduct keys] are ne r mre sftware prduct keys yu dn t want t renew autmatically. Each prduct key must be in the fllwing frm: --pk=[prduct key] Where [Prduct key] is the sftware prduct key. T disable autmatic renewal n a cmputer Run the fllwing cmmand: "C:\Prgram Files\Cmmn Files\SMART Technlgies\ SMART Prduct Update\activatinwizard.exe" --m=18 --v=3 --n-aut-renew 30 smarttech.cm/kb/170648

35 C H A P T E R 3 Deplying the sftware T enable autmatic renewal n a cmputer Run the fllwing cmmand: "C:\Prgram Files\Cmmn Files\SMART Technlgies\ SMART Prduct Update\activatinwizard.exe" --m=18 --v=3 --aut-renew 31 smarttech.cm/kb/170648

36

37 Chapter 4 Updating the sftware SMART peridically releases updates t its sftware. These updates add new features and reslve issues. G t smarttech.cm/sftware t dwnlad the latest installatin package. SMART prvides updates in tw file frmats in the installatin package: Windws Installer update installatin packages (MSI files) Windws Installer patches (MSP files) N O T E MSP files are available nly fr select updates as identified n the SMART website. Which file frmat yu use depends n the versin f the sftware installed n yur cmputers and the versin f the update. If these versins are the same, yu can use the MSP file, if available, t install the update. If these versins are different (because, fr example, a previus versin f the sftware is installed n yur cmputers), yu must first upgrade the sftware n yur cmputers t the same versin as the update using the MSI file and then install the update using the MSP file, if available. After yu dwnlad an installatin package and extract the update files, place the update files in a lcatin n yur netwrk that s accessible t all the cmputers yu plan t update. I M P O R T A N T Yu cannt rll back an update after installing it n yur cmputers. Yu must remve the full versin f the sftware using Cntrl Panel r the cmmand line interface (see Remving the sftware n page 37), and then install the previus versin f the sftware. Using a Windws Installer update installatin package (MSI file) The cmmand line fr running an update using a Windws Installer update installatin package varies depending n whether the update is majr r minr. 33 smarttech.cm/kb/170648

38 C H A P T E R 4 Updating the sftware N O T E The SMART website indicates whether an update is majr r minr. T run a majr sftware update using a Windws Installer update installatin package Run the fllwing cmmand: msiexec /i "[Path]\[File].msi" [Parameter] Where [Path] is the path t the MSI file. [File] is the name f the MSI file. [Parameter] is the installatin parameter (see Parameters n page 56). I M P O R T A N T D nt include the REINSTALLMODE and REINSTALL prperties. T run a minr sftware update using a Windws Installer update installatin package Run the fllwing cmmand: msiexec /i "[Path]\[File].msi" REINSTALLMODE=vmus REINSTALL=ALL [Parameter] Where [Path] is the path t the MSI file. [File] is the name f the MSI file. [Parameter] is the installatin parameter (see Parameters n page 56). I M P O R T A N T Yu must include the REINSTALLMODE=vmus and REINSTALL=ALL prperties fr a minr update t succeed. 34 smarttech.cm/kb/170648

39 C H A P T E R 4 Updating the sftware Using a Windws Installer patch (MSP file) T run a sftware update using a Windws Installer patch Run ne f the fllwing cmmands: msiexec /p "[Path]\[File].msp" REINSTALLMODE=mus /q msiexec /update "[Path]\[File].msp" /quiet Where [Path] is the path t the MSP file. [File] is the name f the MSP file. 35 smarttech.cm/kb/170648

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41 Chapter 5 Remving the sftware Using the user interface 37 Using the cmmand line interface 38 Recmmended prcedures 38 Other cmmands 41 Prduct cdes 42 SMART Ntebk sftware 42 SMART Respnse sftware 42 SMART Prduct Drivers 43 SMART Ink 44 SMART Cmmn Files 44 SMART Uninstaller enables yu t remve SMART sftware. Using the user interface Yu can remve SMART sftware frm individual cmputers using the SMART Uninstaller user interface. T remve SMART sftware 1. In Windws 7 perating systems, select Start > All Prgrams > SMART Technlgies > SMART Tls > SMART Uninstaller. OR In Windws 8 r 8.1 perating systems, g t the All Applicatins screen and then scrll t and press SMART Uninstaller. 2. Press Next. 37 smarttech.cm/kb/170648

42 C H A P T E R 5 Remving the sftware 3. Select the check bxes f the SMART sftware and supprting packages that yu want t remve, and then press Next. N O T E S Sme SMART sftware is dependent n ther SMART sftware. Fr example, if yu select the SMART Ntebk check bx, SMART Uninstaller selects the SMART Respnse check bx autmatically because SMART Respnse sftware is dependent n SMART Ntebk sftware. SMART Uninstaller autmatically remves any supprting packages that are n lnger being used. If yu chse t remve all SMART sftware, SMART Uninstaller autmatically remves all supprting packages, including itself. T I P S T select all sftware and supprting packages, press Select All. T clear the selectin f all sftware and supprting packages, press Clear All. 4. Press Uninstall. SMART Uninstaller remves the selected sftware and supprting packages. 5. Press Finish. Using the cmmand line interface In additin t remving SMART sftware using the SMART Uninstaller user interface, yu can remve SMART sftware using the SMART Uninstaller cmmand line interface. This enables yu t autmate the remval f SMART sftware and remve SMART sftware remtely. Recmmended prcedures The fllwing are recmmended prcedures fr remving SMART sftware using the SMART Uninstaller cmmand line interface. N O T E SMART recmmends that yu cpy SMART Uninstaller t a temprary lcatin befre running cmmand lines and prefix cmmand lines with start /wait. 38 smarttech.cm/kb/170648

43 C H A P T E R 5 Remving the sftware T remve all SMART sftware 1. Cpy SMART Uninstaller t a temprary lcatin by running ne f the fllwing cmmands: Fr 32-bit perating systems: cpy "%CmmnPrgramFiles%\SMART Technlgies\ SMART Uninstaller.exe" "%TEMP%" Fr 64-bit perating systems: cpy "%CmmnPrgramFiles(x86)%\SMART Technlgies\ SMART Uninstaller.exe" "%TEMP%" 2. Remve all sftware by running the fllwing cmmand: start /wait "SMART Uninstaller" "%TEMP%\SMART Uninstaller.exe" --nui --uninstall-all --uilevel nne 3. Delete the cpy f SMART Uninstaller in the temprary lcatin by running the fllwing cmmand: del "%TEMP%"\SMART Uninstaller.exe" T remve select SMART sftware by prduct name 1. Cpy SMART Uninstaller t a temprary lcatin by running ne f the fllwing cmmands: Fr 32-bit perating systems: cpy "%CmmnPrgramFiles%\SMART Technlgies\ SMART Uninstaller.exe" "%TEMP%" Fr 64-bit perating systems: cpy "%CmmnPrgramFiles(x86)%\SMART Technlgies\ SMART Uninstaller.exe" "%TEMP%" 39 smarttech.cm/kb/170648

44 C H A P T E R 5 Remving the sftware 2. Remve select sftware by running the fllwing cmmand: start /wait "SMART Uninstaller" "%TEMP%\SMART Uninstaller.exe" --nui --uninstall "[Prduct names]" --uilevel nne Where [Prduct names] is a cmma delimited list f prduct names (fr example, SMART Ntebk,SMART Respnse). 4. Delete the cpy f SMART Uninstaller in the temprary lcatin by running the fllwing cmmand: del "%TEMP%"\SMART Uninstaller.exe" T remve select SMART sftware by prduct cde 1. Cpy SMART Uninstaller t a temprary lcatin by running ne f the fllwing cmmands: Fr 32-bit perating systems: cpy "%CmmnPrgramFiles%\SMART Technlgies\ SMART Uninstaller.exe" "%TEMP%" Fr 64-bit perating systems: cpy "%CmmnPrgramFiles(x86)%\SMART Technlgies\ SMART Uninstaller.exe" "%TEMP%" 2. Remve select sftware by running the fllwing cmmand: start /wait "SMART Uninstaller" "%TEMP%\SMART Uninstaller.exe" --nui --uninstall-pc [Prduct cdes] --uilevel nne Where [Prduct cdes] is a cmma delimited list f prduct cdes (see Prduct cdes n page 42). 4. Delete the cpy f SMART Uninstaller in the temprary lcatin by running the fllwing cmmand: del "%TEMP%"\SMART Uninstaller.exe" 40 smarttech.cm/kb/170648

45 C H A P T E R 5 Remving the sftware Other cmmands In additin t the cmmands in the recmmended prcedures, yu can include the fllwing cmmands with SMART Uninstaller. Cmmand Descriptin Ntes (if any) --dry-run --lcale [Language cde] Where [Language cde] is a language cde (fr example, fr fr French) Runs the cmmand line but desn t remve the sftware. Displays SMART Uninstaller in a language ther than the perating system s language. This is useful fr testing cmmand lines befre implementing them. The apprpriate language pack must be installed t display SMART Uninstaller in the language. --uilevel [Level] Where [Level] is nne, basic (default), reduced r full Specifies the user interface that displays when SMART Uninstaller remves the sftware. Nrmally, --uilevel nne is used nly in cmbinatin with --nui. --n-aut-remve --nui --uninstall-all Disables the autmatic remval f supprting packages (fr example, SMART Cmmn Files) that are n lnger required after the selected packages are remved. Desn t display the SMART Uninstaller user interface. Remves all detected SMART packages. This is used nly if --nui is als included. Nrmally, --nui is used nly in cmbinatin with --uilevel nne. --uninstall [Prduct names] Where [Prduct names] is a cmma delimited list f prduct names (fr example, SMART Ntebk,SMART Respnse ) Remves the specified prducts. --uninstall-pc [Prduct cdes] Where [Prduct cdes] is a cmma delimited list f prduct cdes (see Prduct cdes n the next page) Remves the specified prducts. 41 smarttech.cm/kb/170648

46 C H A P T E R 5 Remving the sftware Prduct cdes SMART Ntebk sftware Versin Prduct cde {3E926B F9-8A30-99B225E1D2E5} {F581DF68-CAE A6CD-705D95D1C756} {F581DF68-CAE A6CD-705D95D1C756} {F581DF68-CAE A6CD-705D95D1C756} {D836B93F D A25839A} {A51CDA36-B81D C9D-B649A0DBF4CD} {5C98A4FE-1F42-4F02-B738-F32886AE5467} {5C98A4FE-1F42-4F02-B738-F32886AE5467} {0A0719F0-AD56-42BA-B68C-EFFC330B6F13} {47E6A509-37B A E9A898D7} 10.7 {9550F8A6-3D B87-F9FE7E01B964} 10.8 {ED0FF410-41B9-441F-B457-4AC81782E8BF} 11.0 {AFE024C7-7CA7-4C8E-90EE-D877C7CD96A3} 11.1 {A810B5F5-8ACA-4670-B6B3-F98B07DFF6C4} 11.2 {82E3F365-86BD-4EA8-80CA-F498EBE89537} 11.3 {E57F6C8B-E E-93BF BC4} 11.4 {79660EE7-9C0B-4962-B FE34719D} 14.0 {4DF72C85-33C A0DE-FC6DB766695D} SMART Respnse sftware Versin Prduct cde {BDB1F637-C890-4B86-A5A7-D20D8DBE176B} {CFD7DD74-42F9-4B50-AFCD-1E0B0F5ABBA4} {7A63D2B1-DE99-4DB3-93E7-8FDEDD49E3E3} {D04D1BAC-D63F-498F-B613-FB7BCF2F6C52} {6FFCF813-06AF-468A-AD64-7F9B04DD0EDA} {8B4CE9CA-ECB7-47D1-845E-E1167FFB3F1B} 42 smarttech.cm/kb/170648

47 C H A P T E R 5 Remving the sftware Versin Prduct cde 3.5 {3ABF6865-E84E-4DAB-B730-0EB9E8F37EB1} 4.0 { ACA5-4B6F-85D2-3F1A9B8580F5} 4.5 {BB0A384B-10C1-478A-8A3C-538B } 4.6 {2D13D1AD-856F-4C63-BBF1-C F4D0} 4.7 {901A7D5C-68D6-43DB-A7F0-FA FE6} 4.8 {351B2133-C2A9-40A6-B6E8-B8468BD91D1A} 14.0 {898459B6-AD29-43D0-AF51-5AC9DEDE4891} SMART Prduct Drivers Versin Prduct cde {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {FF7A64AB-214A-47D1-95E7-742BCBA7F6C9} {00C DA-86F7-FDB248A5CDB1} {AA9C DD CDC-0BED C} {984EAE A-B FF165310} {2623A1E3-478A-4F4A-A522-3A3D784A0C9C} {487F1117-8BDE-4518-A AE0410} {333B0B76-FC96-4C51-9AF6-B6EFA15ACE99} { A-967D-47C5-823D-D493C3E0B97C} 10.7 SP1 {4CE6C6E8-0DAD ED-7FB4035BA98B} 10.8 {67E6410C-1E97-4D03-BEC2-8E83323A6BBD} 11.0 {E3189F44-F7BD-4F96-B756-A0AEFAF61D3A} 43 smarttech.cm/kb/170648