Planned Companies Janitorial Maintenance Security Concierge

Transcription

1 Planned Companies Janitorial Maintenance Security Concierge

2 Our staff is carefully screened, trained and diligently supervised by our management teams Furthermore, we offer our associates in-depth, ongoing training and opportunities for promotion and recognition JANITORIAL / MAINTENANCE CONCIERGE / FRONT DESK SECURITY OUR PRODUCT IS OUR PEOPLE First, our associates are Planned Each individual must possess the requisite attitude, integrity, passion and desire for a career to work within your properties and communities At Planned We hire for attitude Everyday, we strive to empower our associates to be their very best, enabling them to perform at the highest level Our associates are a direct reflection of Planned s core values and we believe that a positive attitude and genuine caring concern makes a meaningful difference for the tenants and residents that we proudly service ABOUT US With more than 100 years of experience, Planned Companies - through subsidiaries Planned Building Services, Planned Security Services and Planned Lifestyle Services - delivers unsurpassed consistency, accountability and quality of service to its corporate, commercial, retail and residential properties across the Northeast and Mid-Atlantic regions Through these service brands, Planned provides industry leading janitorial/maintenance, concierge/front desk and security services to a wide array of clients Planned Companies is known across the board for it s professional outsourced building services Planned Companies portfolio consists of over 500 clients, with operations currently in six (6) states Connecticut, New York, New Jersey, Pennsylvania, Maryland and Virginia - as well as the District of Columbia With four (4) generations of experience, Planned Companies has become one of the fastest growing and most respected real estate service providers within the industry We are passionately driven to be the most accountable and responsive customer service organization providing janitorial/maintenance, concierge/front desk and security services Rather than turning to several janitorial companies, security companies and concierge companies, customers can count on one company for quality service that is unparalleled

3 OUR PROMISE Is to make buildings cleaner, resulting in better and healthier environments for the tenants, residents and associates of the communities and businesses we serve SERVICE OFFERINGS Janitorial & Maintenance Services Floor & Carpet Maintenance Programs Porters & Matrons Handymen & Handy Porters Building Superintendents Building Engineers Post-Construction Clean-Up 24/7 Emergency Response PLANNED BUILDING SERVICES Planned Building Services, founded in 1898, has a proud history in the janitorial and building maintenance industry Our mission is to make buildings cleaner, resulting in better and healthier environments for the tenants, residents and associates of the communities and businesses we serve Through the winning combination of experienced personnel and solid leadership, Planned has evolved to become the most accountable and responsive janitorial/maintenance service provider in the industry Our firm s foundation is built on a culture of integrity, passion, knowledge and dependability At Planned, we focus on enhancing our customer relationships, providing added value through the services we perform and how we perform them We offer a wide array of building cleaning services and powerful management tools to drive communication, raise worker productivity and measure the success of your individual needs Our services incorporate comprehensive, cost-effective building maintenance solutions for corporate, commercial, retail and residential properties We also offer preventative maintenance programs to our clients Preventative maintenance is a schedule of actions aimed at the prevention of equipment breakdowns and failures The program is designed to preserve and enhance equipment reliability by replacing worn components before they actually fail Additionally, we strategically have purchasing agreements in place with select vendors This enables us to pass the cost savings to you From general maintenance to trash removal to post-construction clean up, Planned has the job covered

4 OUR PASSION PLANNED LIFESTYLE SERVICES Planned Lifestyle Services provides our clientele with the highest level of professional service and responsiveness Our Lifestyle Services division provides front desk, concierge and doormen services for corporate, commercial, retail and residential customers Our Lifestyle associates are carefully screened, trained and diligently supervised They are all individually selected based on levels of professionalism, customer service, experience and more Additionally, all associates are insured, bonded, uniformed and display identification at all times Planned associates undergo continuous training and analysis to ensure they perform at the highest levels, providing our clients with first-rate customer service Additionally, our Lifestyle division utilizes the Planned Access 24 system - allowing for real-time oversight and training Customer service is paramount We know that our team can make or break the tenant or resident experience SERVICE OFFERINGS Concierge Front Desk Associates Doormen Package Assistance Personalized Concierge Service Planned Direct 24/7 Emergency Specialists Planned s commitment is to provide our clients with unparalleled customer service, catering to all their unique needs PLANNED COMPANIES has custom-developed a Workflow application that streamlines its daily operations by providing a highly automated process control system for our valued clientele to provide transparency and consistency in our operational oversight Workflow is an automated process that gives Planned Associates the ability to share documents, information and/or tasks for Review & Action, according to a set of procedural business rules defined by the Planned Management Team When you need concierge companies that fulfill the needs of your business, businesses in the Northeast and Mid-Atlantic regions - choose the high quality service and customer satisfaction of Planned Companies

5 OUR OBJECTIVE PLANNED SECURITY SERVICES Planned Security Services caters to corporate, commercial, retail and residential properties throughout the Northeast and Mid-Atlantic regions Planned consistently provides professional, reliable, structured and exceptional security services Planned has established itself as an industry leader, constantly developing and implementing innovative security standards used to keep businesses and communities safe In addition, Planned s associates are thoroughly screened and supervised to ensure we provide our clients with the finest and most professional workforce available Planned has the tools, the team and the experience to ensure your property is safe and secure Is to make buildings safer and more secure, and as a result improve the lives for the tenants, residents and communities that we service Planned s passion is providing customized security solutions, tailored to fit our clients unique needs SERVICE OFFERINGS Residential and Retail Security Corporate and Commercial Security Mobile and Foot Patrols Fire Watch for Construction Sites Special Events Security Security Safety & Awareness Seminars Planned Access 24

6 THE PLANNED DIFFERENCE WHAT SETS US APART EXPERIENCE EXPERIENCE We have more than 100 years of experience in our industry, and deliver unparalleled consistency, accountability and quality I-PLAN RECRUITERS SEMINARS GREEN AUTOMATED WORKFLOW SECURITY SUSTAINABILITY LIVING OUR CORE SO WHY SHOULD YOU CHOOSE PLANNED COMPANIES? we can give you a couple of reasons ORACLE RECRUITERS Planned Companies has a full-time team of in-house recruiters and utilizes our own I-PLAN/Hire for Attitude Methodology where prospective associates are thoroughly screened to ensure that they possess the required skill sets TRAINING We believe in all of our employees and we want all of our personnel to be empowered and properly trained At Planned we train and retrain to ensure that everyone possess the proper knowledge necessary to perform their jobs effectively GREEN At Planned Companies we practice Green cleaning procedures everyday Green cleaning chemicals improve indoor air quality, decrease the risk of exposure to potentially hazardous cleaning materials and reduce allergens PRODUCTIVITY We found that by implementing professional work schedules and through the use of our Automated Workflow Systems - Our operation managers can staff buildings accurately and ensure that we are consistently delivering quality service LIVING OUR CORE The Planned Companies Living Our Core Recognition Program provides opportunities to recognize, reward and motivate our valued associates ACCOUNTABILITY We have 24/7 Emergency Response procedures, On-call Supervisors, technology assisted platforms all in aid to properly support our various building services I-PLAN Stands for Integrity, Passion, Longevity, Attitude and Never being complacent This is our hiring methodology that we believe in It is how we carefully screen and evaluate all Planned employees OVERSIGHT & SUPERVISION At Planned Companies we conduct routine inspections at all of our locations We also have Automated Workflow - which helps us monitor all site conditions, and we also have a dedicated team of Operation and Regional Managers SATISFACTION & SUSTAINABILITY We are a Green Seal certified company and we do utilize the appropriate cleaning products and instill Green practices throughout Our goal is to provide the residents/tenants of the buildings that we service with healthy, clean and safe environments YOU CAN COUNT ON US It is our history, experience and our associates that make a difference It is our training and commitment to excellence that makes a difference One thing is for sure - you can count on one company for quality service across the board!

7 Planned Companies Janitorial Maintenance Security Concierge wwwplannedcompaniescom NJ Office (Headquarters) 150 Smith Road Parsippany, NJ NYC Office rd Street #209 New York, NY PA Office 7 North Columbus Blvd #250 Philadelphia, PA VA Office 8390-D Terminal Road Lorton, VA