A Ready Business has total visibility and control. Seamlessly manage your global telecommuncations in a secure environment

Size: px
Start display at page:

Download "A Ready Business has total visibility and control. Seamlessly manage your global telecommuncations in a secure environment"

Transcription

1 A Ready Business has total visibility and control Seamlessly manage your global telecommuncations in a secure environment

2 2 We live in a world of rapid and unpredictable change 22% Only 22% of businesses believe that their current IT and communications facilities deliver full flexibility & responsiveness today Business Readiness Study Vodafone, 2014 As global communications become more sophisticated and diverse, multi-national businesses accumulate a wide variety of telecoms devices, services and providers. In order to maintain control of this complex and rapidly expanding telecoms estate, a clear view of telecom assets and expenditure is vital. As you empower your workforce to work from anywhere on any device, the need for a seamlessly managed communications environment will become ever more critical. We d grown to around 30 providers in 20 countries. There was no standard contract, no standard rates, and no global reporting. It was fragmented and we lacked any real governance. We needed a global provider for mobile. Mario Pacifico, Executive Vice President of Luxottica shared services Negotiating contracts, provisioning new devices and protecting your company data are amongst the challenges your teams will face, alongside the ongoing need to minimise expenditure whilst maintaining workforce productivity throughout the life cycle of your telecoms services. Business success depends on the agility that comes from flexible, resilient and secure communications. Vodafone can help make you be more agile by providing the visibility and control you need to simplify the management of your communications

3 3 Vodafone s Visibility and Control Portfolio Empowering enterprise to take control of their entire communications estate Our Portfolio is a flexible suite of telecoms management solutions, customised to give you centralised visibility and control of your global communications estate, enabling you to simplify the day-to-day management of spend, services and suppliers. Built on an intelligent, web-based platform, it provides centralised reporting and insight multi-national corporations need to proactively manage their global communications, helping to reduce costs, maximise productivity and improve processes - driving efficiency across the business and helping the whole organization work together better. Vodafone Telecoms Management solutions are designed to adapt and scale as your Enterprise telecoms evolve and complexity increases. We ll work alongside you to choose the right service model for your needs, adding or removing aspects of the solution as your business requirements adapt and change. With Vodafone s solutions you can: Gain centralised visibility of all your telecoms assets and usage, down to end user level, across multiple providers and countries. Manage the full life cycle of your telecoms services, from contract negotiation to device disconnection. Understand your communications to take appropriate action to positively impact your business strategies Identify expenditure trends and wastage, helping you to keep costs under control. Consolidate and simplify management of all your fixed line and mobile communications Reduce resources needed to perform day-today telecoms tasks and focus on your core business. Ensure adherence to your company policies by managing and monitoring usage Greater visibility of a global, disparate telecoms estate Increased efficiencies Inventory control Service &usage trends Proactive control and predictability of usage and spend Baseline of services, charges & usage Cost optimisation & reduced spend Managed service changes Manage complex communications estate and focus on growth Improved control Optimised resources Operational efficiencies

4 4 Creating the right solution for our customers Sophisticated tools and managed services, built to adapt and scale as Enterprise telecoms evolve and complexity increases Our dedicated team of experts will work with you to select and implement a Vodafone Telecoms Management (VTM) solution aligned to your business needs. A specialized telecoms programme manager will engage with the relevant stakeholders in your business to understand your current challenges and requirements, before building a comprehensive implementation plan. Vodafone Spend Manager A reporting platform that helps you view and manage your global Vodafone mobile communications in a single, consistent format Vodafone Spend Analytics Gives you complete visibility of mobile, fixed and conferencing spend across all telecoms carriers throughout your organisation. VTM Entry Level Offers centralised visibility of your fixed and mobile telecoms assets and spend, reported against your business structure and hierarchies. Vodafone will load billing data (invoices) into the Vodafone Telecoms Management platform on your behalf for you to manage, and host the platform. VTM Managed When you choose the managed service, we build and manage your inventory on your behalf. This allows for a greater depth of inventory and further enhanced reporting capabilities, as well as removing the significant, ongoing burden of inventory management from your teams. We will also provide full invoice management, and a range of additional managed services such as auditing, telecoms estate optimisation and provisioning. VTM Professional Services Designed to complement the core Vodafone Telecoms Management solutions, enabling you to benefit from the insights, recommendations and support of our dedicated telecoms experts. These Professional Services can be taken as an ongoing aspect of your solution, or as stand-alone service to support you during a specific project or transition.

5 5 Why Vodafone? The enterprise partner that delivers on every front Expertise and experience. Scale and reach. Commitment and vision. We bring everything you need from a partner and more. Billions of annual telecoms expenditure managed for our customers Trusted to deliver communication services by many of the world s leading companies Over 50% of our staff have 15+ years of telecoms management experience Carrier agnostic and able to work alongside your current telecoms suppliers to provide an end-to-end view of telecoms spend Our services are built to adapt and scale as telecoms evolve and complexity increases, supporting businesses as they grow and needs change Over 100 countries in scope for telecoms management delivery Our extensive network and hosting capability enables us to take full responsibility for end-to-end service delivery Extensive consolidated fixed, mobile and conferencing services deliver innovative, converged communications solutions We re recognised as a market leader by analysts such as Gartner and Forrester in areas that include telecoms lifecycle management, managed mobility and professional services

6 Find out more. Visit our website at Vodafone Group This document is issued by Vodafone in confidence and is not to be reproduced in whole or in part without the prior written permission of Vodafone. Vodafone and the Vodafone logos are trademarks of the Vodafone Group. Other product and company names mentioned herein may be the trademarks of their respective owners. The information contained in this publication is correct at the time of going to print. Such information may be subject to change, and services may be modified, supplemented or withdrawn by Vodafone without prior notice. All services are subject to terms and conditions, copies of which may be obtained on request.

Better Connected Employees. For more productive, confidently connected employee engagement. Vodafone Power to you

Better Connected Employees. For more productive, confidently connected employee engagement. Vodafone Power to you Better Connected Employees For more productive, confidently connected employee engagement Vodafone Power to you 02 37% of the global workforce (1.3 billion people) will be remote mobile workers by 2015.

More information

Better Operational Agility. For more flexible, resilient and secure communications. Vodafone Power to you

Better Operational Agility. For more flexible, resilient and secure communications. Vodafone Power to you Better Operational Agility For more flexible, resilient and secure communications Vodafone Power to you 02 We needed a way to help grow our 0.5% market share. The leader was at 95% so the solution needed

More information

Vodafone Global Supplier Management

Vodafone Global Supplier Management Vodafone Global Supplier Management Vodafone Global Enterprise One global communications supplier for streamlined processes, reduced costs and fully centralised management. Vodafone Power to you 78% of

More information

Telecom Expense Management

Telecom Expense Management Telecom Expense Professional Cost Group Ltd. Control your costs Manage your assets Transform your business Visit us online: www.pcmg.co.uk/tem Your Challenges. For most companies, fixed and mobile communications

More information

Global Mobility Outsourcing

Global Mobility Outsourcing Vodafone Global Enterprise Global Mobility Outsourcing Whitepaper Vodafone Global Enterprise The bottom line: By 2012, the number of mobile workers is expected to reach one billion worldwide (Source IDC,

More information

SOPHISTICATED COLLABORATION MADE SIMPLE. TELSTRA ivision AUDIO VISUAL ROOM SOLUTIONS

SOPHISTICATED COLLABORATION MADE SIMPLE. TELSTRA ivision AUDIO VISUAL ROOM SOLUTIONS TELSTRA ivision AUDIO VISUAL ROOM SOLUTIONS SOPHISTICATED COLLABORATION MADE SIMPLE Enhance your discussions and decision making with our range of fully managed audio visual and video conferencing solutions

More information

The changing role of the IT department in a cloud-based world. Vodafone Power to you

The changing role of the IT department in a cloud-based world. Vodafone Power to you The changing role of the IT department in a cloud-based world Vodafone Power to you 02 Introduction With competitive pressures intensifying and the pace of innovation accelerating, recognising key trends,

More information

Bring simplicity to a complex global communications environment_

Bring simplicity to a complex global communications environment_ Global Elite Bring simplicity to a complex global communications environment_ Global Solutions Greater control, greater rewards_ Mobility is now a core component of the business world and presents enterprises

More information

Ricoh IT Services. Comprehensive solutions. IT infrastructure. IT Services

Ricoh IT Services. Comprehensive solutions. IT infrastructure. IT Services Ricoh IT Services Comprehensive solutions and support for highperforming, cost-efficient IT infrastructure IT Services Ricoh provides IT services that meet the needs of small, medium and enterprisesized

More information

Is increasing reliance on your enterprise network holding back business?

Is increasing reliance on your enterprise network holding back business? Vodafone IP-VPN Next-generation connectivity for enterprises Vodafone Power to you Is increasing reliance on your enterprise network holding back business? The enterprise network is critical to business

More information

Suncorp Accelerates Project Delivery and Reduces Costs with CA Project & Portfolio Management

Suncorp Accelerates Project Delivery and Reduces Costs with CA Project & Portfolio Management CUSTOMER SUCCESS STORY December 2011 Suncorp Accelerates Project Delivery and Reduces Costs with CA Project & Portfolio Management CLIENT PROFILE Industry: Financial services Company: Suncorp Assets: $93

More information

pavassure Resolve Service desk Onsite diagnosis and recovery Enhanced hours support Monitor Event monitoring & alerting Reporting Services

pavassure Resolve Service desk Onsite diagnosis and recovery Enhanced hours support Monitor Event monitoring & alerting Reporting Services Factsheet : pavassure pavassure has been designed to deliver your business and IT team complementary technical experience, service and support offerings to assist you in the delivery and of your IT service

More information

Mobile Device Management Delivering control and security. Multinational Solutions

Mobile Device Management Delivering control and security. Multinational Solutions Mobile Device Management Delivering control and security Multinational Solutions Control and security across your global device estate Maintaining visibility and control of a large number of devices across

More information

BTC Group improves IT resource utilisation and business alignment with CA Clarity PPM.

BTC Group improves IT resource utilisation and business alignment with CA Clarity PPM. TECHNOLOGY BRIEF: SUPPORTING STRATEGIC GOALS WITH BETTER RESOURCE MANAGEMENT BTC Group improves IT resource utilisation and business alignment with CA Clarity PPM. Table of Contents Executive Summary SECTION

More information

A Hyperion System Overview. Hyperion System 9

A Hyperion System Overview. Hyperion System 9 A Hyperion System Overview Hyperion System 9 Your organization relies on multiple transactional systems including ERP, CRM, and general ledger systems to run your business. In today s business climate

More information

Core Security Improves Investment Decisions with CA Project & Portfolio Management

Core Security Improves Investment Decisions with CA Project & Portfolio Management CUSTOMER SUCCESS STORY July 2013 Core Security Improves Investment Decisions with CA Project & Portfolio Management CLIENT PROFILE Industry: Technology Company: Core Security Employees: 200-plus Revenue:

More information

Information Technology Strategic Plan

Information Technology Strategic Plan Information Technology Strategic Plan Delivers solutions that are planned, anticipate the future and valued by customers Introduction Our Information Technology Strategy supports the Corporate Plan by

More information

agility made possible

agility made possible SOLUTION BRIEF CA IT Asset Manager how can I manage my asset lifecycle, maximize the value of my IT investments, and get a portfolio view of all my assets? agility made possible helps reduce costs, automate

More information

Omnis. tracking technology. tamed protecting freight, safeguarding profits

Omnis. tracking technology. tamed protecting freight, safeguarding profits Omnis tracking technology tamed protecting freight, safeguarding profits 2 Our vision: to make freight more efficient The massive increase in transportation of goods and freight forwarding has inevitably

More information

4net Technologies. Managed Services and Cloud Solutions

4net Technologies. Managed Services and Cloud Solutions 4net Technologies Managed Services and Cloud Solutions Managed Services and Cloud Solutions Managed Services and Cloud Solutions are an opportunity for organisations to bring control to complexity by managing

More information

NEC Contact Centres (Genesys)

NEC Contact Centres (Genesys) Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats

More information

Greater Manchester Police. Police service becomes more agile

Greater Manchester Police. Police service becomes more agile Greater Manchester Police Police service becomes more agile the customer overview Customer Greater Manchester Police Website Greater Manchester Police Number of employees Approx 170 Country or region Manchester,

More information

Asset Management. Enabling effective estates strategies >

Asset Management. Enabling effective estates strategies > Asset Management Enabling effective estates strategies Enabling effective estates strategies In these challenging times, we help our clients deliver strategies that contribute to the overall performance

More information

Telecoms: Migration to the Cloud?

Telecoms: Migration to the Cloud? Telecoms: Migration to audit consulting strategy management integration implementation support Author Jonathan Sharp Sales & Marketing Director Britannic Technologies Telecoms: Migration to Realise the

More information

The Software Experts. Software Asset Management Services & Solutions

The Software Experts. Software Asset Management Services & Solutions The Software Experts Software Asset Management Services & Solutions one WORLD CLASS SOFTWARE ASSET MANAGEMENT Make Optimised IT Simple Simplify the management of IT assets and minimise financial, legal

More information

BT Managed Mobility Expenses. Complete visibility and control to reduce your mobile communication costs

BT Managed Mobility Expenses. Complete visibility and control to reduce your mobile communication costs BT Managed Mobility Expenses Complete visibility and control to reduce your mobile communication costs The challenge of spiralling mobility costs Many organisations are struggling to control rising mobility

More information

Asentinel Telecom Expense Management (TEM)

Asentinel Telecom Expense Management (TEM) PRODUCT BRIEF: ASENTINEL TELECOM EXPENSE MANAGEMENT (TEM) Asentinel Telecom Expense Management (TEM) Asentinel 6.0 is a comprehensive global telecom expense management software solution encompassing the

More information

Business Intelligence

Business Intelligence S2 Connecting Customers Business Intelligence Microsoft and the Microsoft logo are registered trademarks and/or trademarks of the Microsoft Corporation in the US and/or other countries. 2001 Microsoft

More information

Cloud aggregation from Computacenter

Cloud aggregation from Computacenter Cloud aggregation from Computacenter IT S FAST. IT S FLEXIBLE. IT S FLUID. IT S THE FUTURE. The promise of greater agility, efficiency and cost control has cemented cloud computing in the corporate IT

More information

Understanding the impact of the connected revolution. Vodafone Power to you

Understanding the impact of the connected revolution. Vodafone Power to you Understanding the impact of the connected revolution Vodafone Power to you 02 Introduction With competitive pressures intensifying and the pace of innovation accelerating, recognising key trends, understanding

More information

Outperform Financial Objectives and Enable Regulatory Compliance

Outperform Financial Objectives and Enable Regulatory Compliance SAP Brief Analytics s from SAP SAP s for Enterprise Performance Management Objectives Outperform Financial Objectives and Enable Regulatory Compliance Drive better decisions and streamline the close-to-disclose

More information

Analyst - EDI. healthalliance Purpose, Vision and Principles. Purpose Statement

Analyst - EDI. healthalliance Purpose, Vision and Principles. Purpose Statement Principles Vision Purpose Statement Analyst - EDI healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations. We will deliver increasing value

More information

Time better spent. Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business

Time better spent. Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business Time better spent Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business Welcome to What would it mean to your organisation if your people were able

More information

ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION.

ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION. ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION. Table of contents 1 Introduction...3 2 Architecture Services...4 2.1 Enterprise Architecture Services...5 2.2 Solution Architecture Services...6 2.3 Service

More information

Oracle Cloud for Midsize Service Companies. An Oracle Industry Brief

Oracle Cloud for Midsize Service Companies. An Oracle Industry Brief Oracle Cloud for Midsize Service Companies An Oracle Industry Brief Competition is everywhere. Clients are demanding. Top talent is scarce. Globalization of services keeps changing your market. Face these

More information

SAP BusinessObjects. Solutions for Large Enterprises & SME s

SAP BusinessObjects. Solutions for Large Enterprises & SME s SAP BusinessObjects Solutions for Large Enterprises & SME s Since 1993, we have been using our BI experience to ensure you buy the right licences at the lowest price, thus helping to deliver the best and

More information

Tapping the benefits of business analytics and optimization

Tapping the benefits of business analytics and optimization IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping

More information

The Microsoft Cloud has a Silver Lining Professional Services Excellence

The Microsoft Cloud has a Silver Lining Professional Services Excellence GAP CONSULTING WHITE PAPER The Microsoft Cloud has a Silver Lining Professional Services Excellence 10 reasons why the Microsoft cloud platform, including Office 365, Microsoft Azure and Microsoft Dynamics

More information

SAP ERP OPERATIONS SOLUTION OVERVIEW

SAP ERP OPERATIONS SOLUTION OVERVIEW SAP ERP OPERATIONS SOLUTION OVERVIEW YOUR SUCCESS Solving business problems is the general criterion for measuring success... SAP provides us with the powerful tools we need to solve our business problems.

More information

Project Management through

Project Management through Project Management through Unified Project and Portfolio Fluent User Interface Management Built on SharePoint Server 2010 Time Reporting Enhancements Project Initiation & Business Case Exchange Server

More information

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY The Telecommunications Industry Companies in the telecommunications industry face a number of challenges as market saturation, slow

More information

3-in-1 Business Technology Solutions

3-in-1 Business Technology Solutions Derbyshire Leicestershire London Head Office Head Office Leicestershire The Hopkiln, Bury Court, Bentley, Surrey GU0 5lZ 0345 0742 993 0345 303 00 leicestershire@opusteam.co.uk info@opusteam.co.uk London

More information

Communication and marketing services

Communication and marketing services Communication and marketing services Contents Creativity is contagious. Pass it on. Albert Einstein 4. How we can help you 6. Creative services 8. Digital services 10. Print management 12. Customer communications

More information

The Trellis Dynamic Infrastructure Optimization Platform for Data Center Infrastructure Management (DCIM)

The Trellis Dynamic Infrastructure Optimization Platform for Data Center Infrastructure Management (DCIM) The Trellis Dynamic Infrastructure Optimization Platform for Data Center Infrastructure Management (DCIM) TM IS YOUR DATA CENTER OPERATING AT PEAK PERFORMANCE? MITIGATE RISK. OPTIMIZE EFFICIENCY. SUPPORT

More information

Dramatically reduce operating costs and improve process efficiencies and productivity

Dramatically reduce operating costs and improve process efficiencies and productivity Vodafone Global Enterprise Vodafone Process Tracker Helping you to provide a better, more responsive service Dramatically reduce operating costs and improve process efficiencies and productivity enterprise.vodafone.com

More information

Business ByDesign. The SAP Business ByDesign solution helps you optimize project management

Business ByDesign. The SAP Business ByDesign solution helps you optimize project management SAP Functions in Detail SAP Solutions for Small Businesses and Midsize Companies Efficient Project Management Drive Project Success with SAP Business ByDesign The SAP Business ByDesign solution helps you

More information

... How will today s enterprise evolve their mobile strategy? AT&T Global Mobile Management Bring Order to Your Mobile Environment

... How will today s enterprise evolve their mobile strategy? AT&T Global Mobile Management Bring Order to Your Mobile Environment AT&T Global Mobile Management Bring to Your Mobile Environment How will today s enterprise evolve their mobile strategy? Smartphones, tablets, and other mobile devices have transformed how we conduct business

More information

Maximising supply chain throughput with existing infrastructure

Maximising supply chain throughput with existing infrastructure Maximising supply chain throughput with existing infrastructure Improve customer service without capital outlay 1 the CHALLENGE SUPPLY CHAIN AND LOGISTICS Increasing global complexity and uncertainty is

More information

Website (Digital) & Mobile Optimisation. 10 April 2014. G-Cloud. service definitions

Website (Digital) & Mobile Optimisation. 10 April 2014. G-Cloud. service definitions Website (Digital) & Mobile Optimisation 10 April 2014 G-Cloud service definitions TABLE OF CONTENTS Service Overview... 3 Business Need... 3 Our Approach... 4 Service Management... 5 Pricing... 5 Ordering

More information

Optum TM Consumer Acquisition Platform. A Next-Generation Approach to Acquire, Retain and Engage Members.

Optum TM Consumer Acquisition Platform. A Next-Generation Approach to Acquire, Retain and Engage Members. Optum TM Consumer Acquisition Platform A Next-Generation Approach to Acquire, Retain and Engage Members. Challenge and opportunity have arrived at the same time for health plans. Millions of consumers

More information

Managed Mobility Visibility and Network Infrastructure

Managed Mobility Visibility and Network Infrastructure Managed Mobility Visibility is control for your global business Multinational Solutions Flexible mobility solutions that work where your business needs to be Managing a large number of users over several

More information

Reducing Cost and Risk Through Software Asset Management

Reducing Cost and Risk Through Software Asset Management RESEARCH SUMMARY NOVEMBER 2013 Reducing Cost and Risk Through Software Asset Management A survey conducted by CA Technologies among delegate attendees at the 2013 Gartner IT Financial, Procurement & Asset

More information

Vodafone Cloud & Hosting Services. Gary Goodenough 13 th November 2015

Vodafone Cloud & Hosting Services. Gary Goodenough 13 th November 2015 Vodafone Cloud & Hosting Services Gary Goodenough 13 th November 2015 1 So, you ll all know Vodafone for these 2 But, we also do this and this 3 4 Market trends and customer challenges Your World/ Our

More information

Digital Asset Management. Delivering greater value from your assets by using better asset information to improve investment decisions

Digital Asset Management. Delivering greater value from your assets by using better asset information to improve investment decisions Digital Asset the way we see it Digital Asset Delivering greater value from your assets by using better asset information to improve investment decisions In its recent survey on the UK economy, the OECD

More information

Customer Service Cluster Manager

Customer Service Cluster Manager London Borough of Camden JOB PROFILE Cluster POSITION TITLE: cluster manager DIRECTORATE: Culture and Environment DIVISION: Culture and customer service JOB FAMILY: SERVICE: service GRADE: PO6 REPORTS

More information

can you simplify your infrastructure?

can you simplify your infrastructure? SOLUTION BRIEF CA Virtual Desktop Automation for Vblock Platforms can you simplify your infrastructure? agility made possible You Can. With services that increase the speed of virtual provisioning on Vblock

More information

SIAM Procurement G-cloud 7 framework

SIAM Procurement G-cloud 7 framework SIAM Procurement G-cloud 7 framework SIAM Procurement Service Definition Document October 2015 Table of contents SIAM procurement 3 1.1 Service overview 3 1.2 Key features 3 1.3 Key business benefits 3

More information

Enterprise Mobility Management

Enterprise Mobility Management Enterprise Mobility Management Vodafone Global Enterprise Vodafone Power to you Delivering the truly mobile enterprise A Ready Business is truly connected allowing you to be ready for almost anything by

More information

The Flexibility of Managed Services. Jonathan Sharp Sales & Marketing Director, Britannic Technologies

The Flexibility of Managed Services. Jonathan Sharp Sales & Marketing Director, Britannic Technologies The Flexibility of Managed Services Jonathan Sharp Sales & Marketing Director, Britannic Technologies The Perfect Storm Market Realities Evolving Technology Telephony, Networks & IT Financial Pressures

More information

Global Presence. Contents. A refreshing approach to business. Our vision is to grow our reputation as a globally trusted authority in B2B integration

Global Presence. Contents. A refreshing approach to business. Our vision is to grow our reputation as a globally trusted authority in B2B integration Global Presence Contents 2. Global Presence 3. The Data Interchange Difference 5. Case Study 7. Solution Portfolio 9. EDI With Your Customers 11. EDI With Your Suppliers 13. e-invoicing 15. Managed File

More information

Application Performance Management Is Critical To Business Success

Application Performance Management Is Critical To Business Success A Custom Technology February 2014 Adoption Profile Commissioned By IBM Application Performance Management Is Critical To Business Success 1 Introduction We have entered the age of the customer, an era

More information

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected;

More information

Elevate Your Customer Engagement Strategy with Cloud Services

Elevate Your Customer Engagement Strategy with Cloud Services SAP Brief SAP Services Cloud Services for Customer Relations Objectives Elevate Your Customer Engagement Strategy with Cloud Services Win over today s empowered customers Win over today s empowered customers

More information

IT Enterprise Services

IT Enterprise Services IT Enterprise Services Enterprise Mobility Management...in the cloud. Powered by Is your enterprise mobile ready? The mobility challenge is on. By 2020 Gartner predict that 26 billion devices will be connected

More information

White Paper: Transforming Field Service: how can new technology combat your field service issues?

White Paper: Transforming Field Service: how can new technology combat your field service issues? White Paper: Transforming Field Service: how can new technology combat your field service issues? Although field service management technology has moved on leaps and bounds over the last 10 years the reality

More information

Digital Customer Experience

Digital Customer Experience Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are

More information

Simply Sophisticated. Information Security and Compliance

Simply Sophisticated. Information Security and Compliance Simply Sophisticated Information Security and Compliance Simple Sophistication Welcome to Your New Strategic Advantage As technology evolves at an accelerating rate, risk-based information security concerns

More information

IN ENERGY. Essentials Guide. Common Problems. www.sapphiresystems.com

IN ENERGY. Essentials Guide. Common Problems. www.sapphiresystems.com Essentials Guide FAST FORWARD IN ENERGY Common Problems Whether your organisation is a large, multi-national oil and gas company, or a local independent producer, your business is at the mercy of a volatile

More information

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services Digital Strategy Digital Strategy Digital Innovation Enablement Services 2015 CGI IT UK Ltd. Contents Digital strategy overview Business drivers Anatomy of a solution Digital strategy in practice Delivery

More information

Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs

Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Highlights Integrated contact centre solutions that help identify, acquire, develop and retain high

More information

The City of Edinburgh Council Business plan 2015 18. A thriving, sustainable capital city

The City of Edinburgh Council Business plan 2015 18. A thriving, sustainable capital city The City of Edinburgh Council Business plan 2015 18 A thriving, sustainable capital city Introduction This business plan sets out the strategic direction and priorities for the City of Edinburgh Council

More information

Move beyond the expected.

Move beyond the expected. Infrastructure Management & Monitoring for Business-Critical Continuity TM Move beyond the expected. The Avocent Data Center Planner Taking data center operations to the next level Execution Availability

More information

Why prioritise cloud telephony for your business?

Why prioritise cloud telephony for your business? Why prioritise cloud telephony for your business? Your insight to getting into The Cloud A 360 Solutions White Paper Overview There is much talk about hosted or cloud-based telephony and the rapid adoption

More information

The Cadence Partnership Service Definition

The Cadence Partnership Service Definition The Cadence Partnership Service Definition About Cadence The Cadence Partnership is an independent management consultancy, specialising in working with a wide range of organisations, solving complex issues

More information

Industry Overview SAP FOR HIGHER EDUCATION & RESEARCH

Industry Overview SAP FOR HIGHER EDUCATION & RESEARCH Industry Overview SAP FOR HIGHER EDUCATION & RESEARCH DESIGNED FOR YOUR INDUSTRY. SCALED TO YOUR BUSINESS. READY FOR YOUR FUTURE. You don t run a generic business. So why use generic solutions? SAP for

More information

A print infrastructure that guarantees efficiency, productivity and cost savings.

A print infrastructure that guarantees efficiency, productivity and cost savings. A print infrastructure that guarantees efficiency, productivity and cost savings. Managed Print Services you can A Canon Managed Print Service genuinely manages your print environment to deliver significant

More information

customer interaction solutions Contact Centres that Enhance Customer Engagement

customer interaction solutions Contact Centres that Enhance Customer Engagement customer interaction solutions Contact Centres that Enhance Customer Engagement The opportunities for companies to gather and process information can influence reputation and brand, as well as drive sales.

More information

The automation of knowledge work

The automation of knowledge work The automation of knowledge work A White Paper A perfect storm of technological innovations have combined to accelerate a shift towards the automation of knowledge work. This paper explores how companies

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

Information & Communication Technology Strategy 2012-15

Information & Communication Technology Strategy 2012-15 Information & Communication Technology Strategy 2012-15 Information & Communication Technology (ICT) 2 Our Vision To provide a contemporary and integrated technological environment, which sustains and

More information

Transforming enterprise mobile customer experience through consolidated user management: The Rockshore viewpoint

Transforming enterprise mobile customer experience through consolidated user management: The Rockshore viewpoint Transforming enterprise mobile customer experience through consolidated user management: The Rockshore viewpoint Contents The need for integrated enterprise mobility 4 The benefits of an integrated approach

More information

INFORMATION TECHNOLOGY STRATEGY 2015-2017. Information Technology Services

INFORMATION TECHNOLOGY STRATEGY 2015-2017. Information Technology Services INFORMATION TECHNOLOGY STRATEGY 2015-2017 Information Technology Services THE VISION FOR INFORMATION TECHNOLOGY AT ANU The Australian National University (ANU) has developed an institution-wide strategy

More information

Embracing CHANGE as a Competitive Advantage

Embracing CHANGE as a Competitive Advantage Web Intelligence Content Management TOGETHER System WE CAN Embracing CHANGE as a Competitive Advantage October 2011 V1 Intelligence TOGETHER WE CAN Agile Business Transformation Embracing CHANGE as a Competitive

More information

Medibank Private Limited Statement of Corporate Intent 2013-14

Medibank Private Limited Statement of Corporate Intent 2013-14 Statement of Corporate Intent 2013-14 Our Purpose At Medibank, we stand For Better Health. These three simple words sit at the heart of everything we do. They define why we exist and what we stand for.

More information

Agility for the Digital Enterprise Get There Faster

Agility for the Digital Enterprise Get There Faster The webmethods Suite Agility for the Digital Enterprise What you can expect from webmethods Software AG s vision is to power the Digital Enterprise. Our technology, skills and expertise enable you to quickly

More information

The Short-Term Insurance Industry: Organising by Common Capability

The Short-Term Insurance Industry: Organising by Common Capability The Short-Term Insurance Industry: Organising by Common Capability How and why short-term insurance organisations are consolidating common capabilities Contents Introduction 3 Legacy Organisational Structures

More information

Balance collections with retention for each customer. Decision Analytics for debt management in telecommunications

Balance collections with retention for each customer. Decision Analytics for debt management in telecommunications Balance collections with retention for each customer Decision Analytics for debt management in telecommunications Debt management for telecommunications The dynamic telecommunications market is seeing

More information

Infor Healthcare Overview

Infor Healthcare Overview Infor Healthcare Overview Infor Healthcare gets systems and people to work together better, resulting in a high performing, agile organization that adapts quickly to changing realities. Engineered for

More information

Product Assessment - Global Managed Mobility Services Vodafone Global Enterprise - Global Managed Mobility Services

Product Assessment - Global Managed Mobility Services Vodafone Global Enterprise - Global Managed Mobility Services Product Assessment - Global Managed April 29, 2015 Kathryn Weldon Current Analysis Research Director, Business Network and IT Services Summary Competitive Strengths U.S. MVNO plans extend capabilities

More information

GSA SCHEDULE PROGRAM Verizon s Advanced, Strategic IT Solutions for Government

GSA SCHEDULE PROGRAM Verizon s Advanced, Strategic IT Solutions for Government GSA SCHEDULE PROGRAM Verizon s Advanced, Strategic IT Solutions for Government Transformative technology cloud computing, virtualization, advanced security solutions, mobility, and IT networking is helping

More information

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job

More information

Transforming public services in Scotland Value Added Services

Transforming public services in Scotland Value Added Services Transforming public services in Scotland Value Added Services Maximising your investment in SWAN Dedicated to connecting Scotland The Scottish Wide Area Network (SWAN) is the only secure network available

More information

EHS Management Software Making the right choice for your business

EHS Management Software Making the right choice for your business EHS Management Software Making the right choice for your business Practical steps for choosing the right software solution to manage your EHS performance & compliance 2 Practical steps for choosing the

More information

Making Every Project Business a Best-Run Business

Making Every Project Business a Best-Run Business SAP Functions in Detail SAP Business Suite SAP Commercial Project Management Making Every Project Business a Best-Run Business Table of Contents 3 Quick Facts 4 Facilitating Optimal Project Delivery for

More information

An Enterprise Resource Planning Solution for Mill Products Companies

An Enterprise Resource Planning Solution for Mill Products Companies SAP Thought Leadership Paper Mill Products An Enterprise Resource Planning Solution for Mill Products Companies Driving Operational Excellence and Profitable Growth Table of Contents 4 What It Takes to

More information

, Head of IT Strategy and Architecture. Application and Integration Strategy

, Head of IT Strategy and Architecture. Application and Integration Strategy IT Strategy and Architecture Application DOCUMENT CONTROL Document Owner Document Author, Head of IT Strategy and Architecture, Enterprise Architect Current Version 1.2 Issue Date 01/03/2013 VERSION CONTROL

More information

IT Services. We re the IT in OrganIsaTion. Large Organisations

IT Services. We re the IT in OrganIsaTion. Large Organisations IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored

More information

The Benefits of Avanade ERP For Professional Services

The Benefits of Avanade ERP For Professional Services Avanade Point of View Avanade ERP for Professional Services Avanade ERP for Professional Services: Take control with one clear view of project and service tasks To maximise your profitability you need

More information

SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT

SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT Your business intelligence strategy should take into account all sources

More information

Future focused cloud solutions from the Access Group

Future focused cloud solutions from the Access Group Brought to you by Access Group Future focused cloud solutions from the Access Group A guide to driving agility for Access Supply Chain customers accessacloud.com Future focused cloud solutions from the

More information