A Fresh Approach to Global Healthcare Management

Transcription

1 A Fresh Approach to Global Healthcare Management Anglo Arabian Healthcare is in partnership with ICAS which is one of the world s leading providers of Employee Assistance Programs and wellbeing services, occupational health and critical incident support.

2 About Anglo Arabian Healthcare Anglo Arabian Healthcare is the fastest growing, truly integrated healthcare provider in the UAE. With an ambitious and innovative growth strategy for clinics, hospitals and tertiary care centers underpinned by world class diagnostics, with the intention to become one of the largest, most clinically respected healthcare providers for the people of the UAE. Established in early 2012 and based in Dubai Healthcare City, the Anglo Arabian Healthcare portfolio currently consists of 16 healthcare assets located across the UAE that currently include two hospitals, clinics, diagnostics, laboratories and a network of pharmacies. AAH will be significantly expanding in Dubai, Abu Dhabi and throughout the UAE in The Anglo Arabian Healthcare group is majority owned by Abu Dhabi-listed investment company, Waha Capital and is led by AAH s Founder and CEO, Mark Adams. About ICAS Positive Partnership The unique partnership of Anglo Arabian Healthcare with ICAS combines healthcare management expertise and efficiencies for the benefit and wellbeing of employees in our region and around the world. ICAS is part of the global AXA Group and is one of the world s leading providers of Employee Assistance Programs (EAP s), wellbeing services, occupational health and critical incident support since Globally, ICAS has partner offices in over 50 countries, spanning six continents and our international network supports more than 2,000 companies worldwide. With such an established international support network, ICAS is able to provide EAP to over four million employees and family members worldwide. Services Available in the Middle East Safe in Our Hands The partnership with Anglo Arabian Healthcare brings international quality standard EAP services to employees of the UAE and the wider GCC. The combined expertise and experience of providing established wellbeing support services to international, multi-national company and government employees together with the knowledge and experience of developing rigorous clinical practices and procedures in a highly commercial environment, is a unique proposition in a rapidly growing region. What are the benefits of Employee Assistance Programs? EAP services are relatively new to the UAE and yet international studies have proven that employers that provide wellbeing support services to their workforce, can look forward to: Reduced absenteeism Improvement in employee engagement Reduced medical insurance costs Provide duty of care obligations for the employer Reduce risk of employee litigation Increased health and wellbeing culture We understand the challenges that international businesses face and that employer costs associated with mental health related absence due to stress, lifestyle, disease, presenteeism and productivity are rapidly increasing. Mental health issues are now cited as the largest cause of long-term absence and presenteeism in the work place. We help and support your employees, tackling their problems at an early stage before any complications turn into serious issues, and begin to have a detrimental effect on their ability to perform well at work.

3 Our Delivery Model Our programs are unique and designed specifically for the Middle East On site healthcare assessments are delivered the fastest growing, truly integrated healthcare provider that operates quality, accredited clinics, hospitals and tertiary care centers underpinned by world-class diagnostics. We are global providers of EAP programs, delivering LOCALLY to meet individual client needs. Local call centres, local languages, regional offices and local account management. What makes the AAH/ICAS partnership unique? We offer truly global coverage for EAP programs, with distinct local delivery and design. We can build screening programs and support systems to ensure early intervention and reduced medical claims. The partnership with Anglo Arabian Healthcare provides healthcare expertise and strong financial stability. The ICAS EAP pedigree spans 24 years and we have a proven track record of managing multi-country contracts. We are market leaders in developing products and services. Our Commitment to You The Employer English and Arabic speaking services are provided. (We do not use translation services). We pride ourselves on being innovators in service and delivery models and have an excellent track record. Work place screening Onsite and mobile clinical services Motivational programs to help employees reduce weight, cease smoking and understand the importance of regular exercise To offer truly international coverage at a LOCAL level We deliver a consistently high level of service through a network of international offices and strategic partners. All member services and client relationship management and support is offered primarily in the local languages. No other provider understands local culture and regional variations as well as we do. Provide optimum return on your investment. Your UAE based Account Director, in direct liaison with all international offices involved in your contract, will provide objective management information in a comprehensive annual review. This will highlight key people risks and their associated costs and will recommend timely interventions to control and reduce these risks, while delivering real return on investment. OUR SERVICES Integrated Health and Wellbeing Services Using a combination of services as an integrated solution provides organizations with a seamless approach to identifying and resolving any issues adversely affecting employee productivity. Why an integrated approach to health and wellbeing? Early triage and intervention provides fast access to relevant experts getting your employees back to work quickly and return to making a positive contribution as soon as possible. Through the identification of hotspots, return to work improvements can be made whist mitigating behavioral risk. Account management across multiple services develops close co-operation and a better understanding of your organization and culture. Single view of employee utilization across multiple support services. Corporate health risk profile to identify key health risks and provide suitable and appropriate intervention. Employee Assistance and Wellbeing Programs Designed to integrate seamlessly into your HR and wellness strategy, our EAPs, online health risk assessment and range of practical work life services support individuals and teams in the workplace 24/7. Key Elements of our EAP: Local call centres, answered in local languages Confidential telephone counseling 24 hours a day, seven days a week Face-to-face counseling Supervisory consultations Work Life - legal and financial support counseling Online counseling portal Family members are supported (living in the same household as employee) ICASLifestylePlus.com (multilingual information portal) ICASLifestyleCheck (multilingual online health risk assessment tool) Wellness coaching

4 OCCUPATIONAL HEALTH SERVICES SPECIALIST SUPPORT SERVICES Healthy People mean Healthy and Productive Business. The AAH/ICAS partnership can deliver the expert support you need to help you maintain the day-to-day health and wellbeing of your employees. We offer a comprehensive selection of tailor made packages specifically designed for a variety of industries across the region. Our wide ranges of occupational health services include, but are not limited to: Pre-placement medicals for potential or newly hired employees Annual Medical Fitness for Work examinations Ergonomic evaluations in the workplace Early Intervention in Injury Management Worksite Assessments Respiratory Programs Hearing Conservation Programs Drug and Alcohol Screening Travel Health and Vaccinations Vaccine Programs Issuing Occupational Fitness certificates, Sports Fitness certificates, and Travelling Fitness certificates Medical Surveillance Programs Industry specific physical examinations, e.g. o For Fire-fighters o Teachers o For Food Workers o Maids and Nannies o For Environmental and Construction Workers Please do not hesitate to speak to a member of our team if you have any specific requirements for your work force. We are here to help. Covers critical incident support, consultancy and training. Crisis Management and Critical Incident Recovery We provide a range of expert solutions that help in the preparation for and recovery from a trauma. These solutions are the result of over 20 years experience in assisting organizations in the aftermath of international, national and local disasters. We have supported organizations in a range of sectors including financial, retail, oil, chemical and transport. Day to day involvement with terrorist attacks, deaths of employees, divorce and assaults on staff has helped us shape a unique pre and post trauma service for organizations. The service promotes resilience and education for employees prior to an incident and facilitates stabilization and natural recovery after a trauma. Consultancy We provide expert consultancy solutions and training for clients with specific needs relating to potential behavioral risks and performance improvement. We draw upon a unique blend of professional disciplines, combining business and managerial experience with occupational and clinical psychology and human resources expertise. Training Tailor-made training programs are designed to improve manager and employee skills and awareness in such areas as conflict resolution, diversity and inclusion, managing remote workers or dealing with difficult people situations. We use innovative tools and techniques to enhance learning, increase selfawareness, and change behavior for the better. Wherever you are in the world, we can support you.

5 Management Information When you choose to work with the Anglo Arabian Healthcare and ICAS Partnership as your EAP and Wellbeing provider, we want to make sure that you get real value for money. We will present information on utilization, highlighting potential workplace issues and provide information to HR and line managers on themes and trends emerging from the calls. We will also provide your business with a detailed health risk profile and offer a tailor made solution. Global Quality Standards Your company and your employees will be safe. Market leading clinical protocols and safety management procedures ensure that the help and support we provide to your employees will protect them quickly at all times, especially during a crisis. The protection we give your employees will strengthen the safety of the organization, with our escalation of risks and flagging procedures. All local providers are audited to ensure they meet our high standards. Marketing Support We will provide you with an extensive range of high quality launch materials and complete ongoing marketing support to ensure you have a successful launch as well as encourage continuing utilization of the services provided by us to your employees. Your First Steps to achieving a Healthier, Happier Work Force starts with us. Get in Touch Today. AngloArabianHealthcare AngloArabHealth AngloArabHealth Company/Anglo-Arabian-Healthcare AngloArabHealthcare P.O. Box 78474,Office 101, 1st Floor, Ibn Rushd, Building 33, Dubai Healthcare City Dubai, United Arab Emirates Tel: , Fax: paul.firth@angloarabian-healthcare.com