EMCOR Facilities Services Group Middle East FM Conference 30 March Westin Hotel Dubai by Scott Wilson Managing Director - Development

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1 EMCOR Facilities Services Group Middle East FM Conference 30 March 2009 Westin Hotel Dubai by Scott Wilson Managing Director - Development

2 Contents Building Sustainable FM Companies Planning for the Future Consistency of Operations Developing Local Talent Summary

3 EMCOR FACILITIES SERVICES EMCOR current Middle East operations in: Dubai Abu Dhabi Bahrain Qatar Oman Kuwait Saudi Arabia (2 offices) Planned in 2009: Jordan Egypt Sustainable & Strategic FM Model for the Middle East

4 Sustainable FM Model for the Middle East UK, US & Asia What is right What's needed IMS ISO 9001:2000 system with Commercial, HR&T, Sales & Marketing, Finance, IT&S, HSEQ & Technical Management processes Localisation of FM, Redefining FM Model, Developing Model to suit market challenges & changes continuous process Policies and Procedures customised, and standardised to suit: Regions Projects Where is the company going and what do we believe in? Agreements with leading Universities in the region to provide sponsorships & career opportunities Working with Leadership development company to train our managers into future leaders big enough to cope agile enough to manage Develop consistent process & methodology in Middle East, Africa and Asia Adding real value FULLY INTEGRATED FM CONSULTING & OPERATIONS SOLUTIONS

5 Operational System Corporate Social Responsibility Performance Management Performance Dashboards Expectation KPI Reports

6 EMCOR FACILITIES SERVICES Strategic Planning for the future

7 Planning for the Future Business Planning Focus Areas Innovation & skill sets Multi-Service Excellence Sustainable Growth strategies People & Quality System Management & Training Long Term Investment strategies Financial & Cash Management Strategic Tracker Roadmap to Success

8 EMCOR FACILITIES SERVICES Consistency of Operations

9 Consistency Integrated Management System EMCOR has achieved ISO accreditation in Middle East for its bespoke IMS Building sustainable FM Model in the ME regions requires a comprehensive Toolbox covering all business operations, financial, health, safety & environment processes and Standard Operating Procedures (SOP s) Toolbox developed by EMCOR also includes extensive range of consulting / advisory modules ranging from Service Charge / Life cycle modelling to FM strategic planning and procurement of Infrastructure, Utilities, building & management services and service level agreements Developers and clients want and need much more than traditional maintenance & operations services one stop solutions required Need therefore to develop technical expertise across the range of Engineering, FM, Property, Energy and System Management solutions A robust and bespoke I.M.S. provides platform for: Delivering integrated FM solutions Customers gain real benefit in cost and service delivery / standards Management, staff and subcontractors delivery is structured and optimised

10 FM Development Cycle Master Planning, Design & Construction Reviews Procurement Sales & Property Regulation Document Review FM design & operational advice Input to construction specification documentation Utilities & Infrastructure procurement advice Construct initial service charge Model & weighting analysis Transition to Operations Management & Energy Optimisation Strategies Commissioning Snagging Handover Infrastructure Utilities Buildings MEP and Specialist Systems Documentation Collation Assets O + M Manuals Warranties Guarantees Added Value Services System Integration Asset Management (CAFM), BMS, Utilities & Financial s Data Capturing & Data Loading Finalise Service Charge Model & convert to Operations Budgets & Sinking Funds Final Management & Maintenance Plan Hard FM Services Soft FM Services Operations & Maintenance Delivery Mobilisation & Ramp up/pre-opening Services Integrated Procurement Plan + Service Level Agreements

11 EMCOR FACILITIES SERVICES Developing Local Talent

12 Developing Local Talent 70% of management teams to be local by 2015 Sponsorship of students to MSc level in FM Herriot Watt University (Dubai) Oman Engineering College EFSG to act as part of the curriculum and to do some of the case studies Working across the EFSG portfolio during the courses to gain practical knowledge

13 EMCOR FACILITIES SERVICES Summary

14 Summary We are Strategising about the future We are Planning for the future We are Developing the Technical consistency & innovation to add real value and control what happens We are Developing the Talent to make the future happen We are focussed on delivering a sustainable FM Model across the MENA region, Africa & Asia

15 Thank You Scott Wilson Managing Director Development EMCOR Facilities Services

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