Audio and Web Conferencing meet any time, anywhere

Transcription

1 Audio and Web Conferencing meet any time, anywhere

2 agenda section 1 section 2 section 3 section 4 customer expectations service overview pricing structure and case study why Orange? 2 Audio and Web Conferencing

3 customer expectations

4 new collaboration solutions for a changing environment financial crisis 1. revenues drop down 2. CAPEX reduction increase margin through cost reduction plans (i.e., travel costs) green IT 1. sustainable development policies 2. CO 2 reduction leverage corporate image through environmental performance interest for travels and costs optimization geopolitical / travel issues 1. travel disruptions 2. political and health threats limit travel competitiveness & productivity 1. decision making acceleration 2. more efficient collaboration 3. reducing time to market improve productivity and efficiency the economic climate, the green IT trend, the increased competitiveness requirements resulting from the crisis compel MNCs to enhance remote collaboration, internally and with their customers, suppliers and partners 4 Audio and Web Conferencing

5 and in case of travel disruption keep your business moving any handset (mobile, softphone, etc.) + virtual collaboration tools enable collaboration between geographically dispersed people and maintain business efficiency 5 Audio and Web Conferencing

6 use cases for audio conferencing team meetings high profile announcement customer presentation quarterly earnings calls crisis meeting product launch investor relation calls 6 Audio and Web Conferencing

7 service overview

8 Audio and Web Conferencing by Orange Business Services Audio Conferencing on demand without booking available 24x7 in more than 60 countries value-added service for high profile events (assisted conferences) Web Conferencing full Web collaboration with leading vendors (Cisco WebEx, MS LiveMeeting, etc.) small interactive events or large conferences integrated by Orange in a one-stop shopping service 8 audio and Web conferencing one contract, one invoice, single point for customer support a fully managed and hosted collaboration solution (no CAPEX) to reduce your travel costs and increase your staff efficiency

9 audio and web collaboration portfolio low high value of meeting EVENT (high profile meetings) operator welcome by an operator BROADCAST (large meetings) welcome by an operator operator corporate announcement crisis meeting product launch Web conferencing customer presentation training Legend : Audio conferencing Web conferencing AUTOMATED conferencing (day-to-day meetings) project follow-up meeting team meeting one-on-one meeting low volume of meetings high 9 Audio and Web Conferencing

10 we cover all your audio conferencing needs number of participants speaker profile call management conference access method value-added services (*) event assisted conferencing welcome by an operator operator welcome by an operator up to 2,500 one-to-any fully assisted operator with customized authentication +++ broadcast semi-assisted conferencing operator up to 300 one-to-any semi-assisted automated authentication DTMF ++ automated automated conferencing up to 75 any-to-any automated automated authentication DTMF + (*) ex of value-added services: recording, customized welcome-in, participant list, professional redaction 10 Audio and Web Conferencing

11 automated audio conferencing conferencing service completely automated reservation-less at any time access codes up to 75 participants individual and customized access dial-out host control (*95) entry and exit tone sub-conference recording mute microphones individually/all customized codes or by default created Outlook integration 11 audio and Web conferencing

12 semi-assisted audio conferencing an operator is dedicated and assists the host in each conference dedicated operator access codes scheduled conference up to 300 participants automatic entry pre & post conference services multi speakers Q&A sessions voting surveys recording participants list RSVP Web PIN code search and validation 12 audio and Web conferencing

13 event conferencing rely on our operator-assisted conferencing service for your important announcements 1 before your session: we organize the meeting for you conference reservation customized invitation participant list management customized & interactive operator assistance 2 during your session: we manage the event, you focus on the content speaker and participant introduction and coordination Q&A sessions polling: feedback through operatormanaged surveys real-time assistance 3 archive of the event recording online after your session: we provide a feature-rich report professional editing welcome by an operator 13 Audio and Web Conferencing assisted conference up to 2,500 participants operator welcome by an operator

14 Audio Conferencing the broadest coverage in the market audio bridge available country public access in more than 60 countries private access from your voice VPN in 104 countries and territories with Business Talk on-net access conferencing infrastructure in every region 14 Audio and Web Conferencing

15 leverage your Business Talk investment with fully managed audio conferencing in the cloud service overview Business Talk customers can now access the audio conferencing service on-net Business Talk dedicated access Business Talk audio platform benefits costs savings: avoid expensive toll-free call collect charges for audio conferencing calls from Business Talk sites administrator simplicity: service support and service delivery fully managed by Orange Business Talk switched access Business Talk IP access end-user simplicity: simpler user experience with a unique and easy to remember number accessible from every Business Talk site worldwide on-net availability available to Orange customers using TDM or IP access (restrictions apply) 15 Audio and Web Conferencing

16 example how to use automated audio conferencing without booking, simple, secured participant code multilingual bridge participant code the moderator opens the conference with his personal code (without booking) every participant accesses the call through a public or private number (on-net) + participant code after the call, a detailed report is sent by to the moderator participant code strong end-user support 24x7 host code (open the conference) 30 minutes training for new users 16 Audio and Web Conferencing help desk in more than 20 different languages 24 hrs x 7 days x 365 days support (dial *0 during conference)

17 Web Conferencing share documents and applications on demand through any Internet connection we offer a ready-to-use solution (Software as a Service) accessible with a secure and customizable portal for meetings with participants inside or outside your company based on the most widely used service platforms fully integrated with Audio Conferencing: one user interface to manage your audio meeting from your PC* flexible pricing options: per minute, named user, seats *audio integration with WebEx available with LiveMeeting and Adobe: H Audio and Web Conferencing

18 manage your audio conference directly from your PC through WebEx exclusive service for Orange customers purchasing Audio Conferencing + WebEx allows users to manage their audio conference calls directly from the WebEx interface with high-value features including: dial-out capabilities to place attendees into the audio conference call / to add additional participants to the conference individual controls for mute and un-mute additional presenter controls, including mute all, the ability to remove selected participants from the meeting and the ability to lock a call for increased security rapid and simple: audio access information available directly from WebEx session, invitation with Audio and Web Conferencing information is sent one time to all attendees mute/un-mute invite change role etc. 18 Audio and Web Conferencing

19 productivity tool: Cisco WebEx integrated with your working environment schedule/join a conference with a few clicks directly from: your desktop schedule a meeting in one click directly from your desktop instant messaging Word, Excel, PowerPoint schedule a meeting while you are chatting on your favorite instant messaging (compatible with LCS/OCS Communicator, Lotus Same Time, Yahoo, Google Talk, Skype, AOL) 19 Audio and Web Conferencing share your Microsoft Word, Excel and PowerPoint documents, or your web pages with IE and Mozilla Firefox while you are working on them

20 Audio and Web Conferencing implementation in four easy steps project leader nomination information collection account production & deployment training follow-up service request form + moderator set-up form + expected billing structure (local or central, billing entities, currency) deployment plan communication plan for usage adoption welcome mail welcome pack user guide training plan 30 minutes free remote training included for every new user optional on-site training usage tracking cost tracking online reporting 20 Audio and Web Conferencing

21 account deployment: welcome pack account information dispatched individually to moderators straightforward documentation for quicker usage adoption welcome letter welcome quick start guide 21 Audio and Web Conferencing

22 pricing structure & case study

23 pricing structure no CAPEX / pay-as-you-go service set-up Audio Conferencing no set-up charges Web Conferencing usage-based pricing (per min, per participant) automated broadcast event Webex (Readycast) LiveMeeting (Visioncast) recurring flat fee per seats (per simultaneous session) Webex suite flat fee per committed minutes / flat fee per named user license (per moderator) Webex suite LiveMeeting Microsites a set-up fee may apply for the setting of optional features chargeable options usage based (ex blast voice mail) special fees per CD per line per (Blast ) per day (Soundbyte custom) per copy (editing) per year (storage) special fees overage charge branding of microsite recording replay 23 Audio and Web Conferencing

24 what do we invoice for Audio Conferencing access transport interconnection bridge services toll toll free on-net international dial-in international dial-out legend invoiced by Orange Business Services invoiced by local PTT 24 Audio and Web Conferencing

25 Web Conferencing billing options 1 pay as you go a unique worldwide price per minute 2 flat-fee enables you to personalize your web conferencing site with a logo, site color selection and a unique URL - 3 flat-fee options: per seat a license based on the number of simultaneous users accessing the program different conferences can be going on at the same time, as long as the total number of participants does not exceed the number of seats subscribed not available for LiveMeeting per minute committed a specified number of minutes per month you pay a monthly fee based on the number of committed minutes you subscribed per named-host a named host is any individual that may schedule and host meetings hosts can hold an unlimited number of meetings with a designated number of participants 25 Audio and Web Conferencing

26 tariff structure of a one-hour audio and Web conference bridge usage per min toll number* per min toll-free number* local number local number Russia Australia France Russia Brazil US green number France local number US * indicative pricing Brazil Australia moderator audio: (0.040 (France) (US) (Australia) (Brazil) (Russia)) x 60 min = Web: 0.15 * (per min price Cisco WebEx) x five users x 60 min = 45 = total price: will be invoiced on moderator account NB: access charges to local numbers are not invoiced on the Orange audio conferencing invoice (Russia, US, France and Australia) no access charge paid by participants when calling via a green number (Brazil), moderator pays for the entire call 26 Audio and Web Conferencing

27 why Orange?

28 Audio and Web Conferencing with Orange Business Services a business-class collaboration solution high level of reliability: Audio Conferencing availability: more than 99.9% platform and Web site availability for conference bridging Web Conferencing availability: more than 99.99% a year depending on the Web Conferencing provider* high level of commitment: delivery: 90% completion for account set-up within one business day for individual request MTTR <or= two hours 24x7 end-user support center: average speed of call answer < 20 seconds 99% reservations center availability (*)99.999% for WebEx / % for LiveMeeting; these values are displayed by the Web conf providers but not reported at a customer level 28 Audio and Web Conferencing

29 Audio and Web Conferencing why Orange Business Services? global simplicity, local intimacy reservation-less and single set of access numbers audio and Web integrated features expert end-user support: welcome pack, help desk, included user training program, etc. security and reliability of a business-grade solution worldwide coverage: available in more than 60 countries access to the service by a secure identification system bridge redundancy and SLAs cost effectiveness competitive access and bridging rates usage-based model on-net toll by-pass options 29 Audio and Web Conferencing

30 try our solution for free sign up for a free trial for one month duration including up to five free accounts try it, it's easy! automated Audio Conferencing meetings record and playback Web Conferencing meetings 30 Audio and Web Conferencing

31 thank you Orange, the Orange mark and any other Orange product or service names referred to in this material are trade marks of Orange Personal Communications Services Limited. Orange Personal Communications Services Limited..