Foot Locker Audio Conferencing Service Guide. For Reservations Call:

Transcription

1 Foot Locker Audio Conferencing Service Guide For Reservations Call: z

2 [Page Intentionally Left Blank] Reservation Line: (800)

3 Table of Contents About ConferencePlus...4 Overview...5 Audio Plus...6 ConferenceAnytime...7 ExpressJoin...9 ConferenceManager...10 Event Registration Services...11 MyAccount Dashboard...12 ViewPlus...13 Share Portal...16 Conferencing Tips for a Successful Conference...17 ConferencePlus Support Team...18 Notes...19 Reservation Line: (800)

4 About ConferencePlus ConferencePlus believes that conferencing should not only change the way you do business - it should improve your business processes by increasing productivity and simplifying your business day. We are dedicated to making you and your organization look good by providing audio, web and videoconferencing services that help you maximize every meeting opportunity - anywhere, anytime. Our goal is to ensure that each event is a productive, positive, "no surprises" experience. Simply stated, ConferencePlus delivers conferencing services that can become as simple and ubiquitous as your telephone system. ConferencePlus can help you take advantage of the many benefits of conferencing - including decreased travel time and expense, increased collaboration and improved communications. Our services are available in flexible offerings with optional add-ons and enhancements, and are backed by the support of helpful, knowledgeable representatives. We have been providing full-service customer-focused conferencing services for two decades - we know what is effective, we support all conferencing media and we know how to help our clients use conferencing to cost-effectively enhance productivity. simplify ConferencePlus believes that conferencing should not only change the way you do business it should improve your business processes by increasing productivity and simplifying your business day. We are dedicated to making you and your organization look good by providing audio, web and videoconferencing services that help you maximize every meeting opportunity anywhere, at any time. Our goal is to ensure that each event is a productive, positive, no surprises experience. Reservation Line: (800)

5 Overview Foot Locker and ConferencePlus have partnered to bring you a complete suite of conferencing services. Together, they provide all Foot Locker associates high quality teleconferencing services designed to increase the productivity of your work day. ConferencePlus provides assistance in the following areas: Fully dedicated Customer Support team Troubleshooting tips and support Last minute scheduling Event planning Order confirmations via with no additional costs With the latest technology, ConferencePlus provides multi-site audio, web and videoconferencing services that allow you to conduct productive, efficient meetings from the convenience of your desk or office. ConferencePlus services improve your business day by providing the following benefits: Increase the quality and frequency of your communications Expedite decision-making activities Make worldwide work teams a reality Increase your productivity Schedule meetings quickly, if not instantly Reducing the need for travel Reservation Line: (800)

6 Audio Plus ConferencePlus offers a full range of audio services to meet your audio conferencing needs, each with a range of options for managing participation. All of our services can be tailored to accommodate your meeting with flexible enhancements that can maximize the conference experience - including planning and post-conference follow up. Self Service Audio Conferencing Lead and participate in your conference calls without the assistance of an operator. Conference Anytime - Conduct a self service conference call 24/7, without making a prior reservation. ConferenceAnytime is the most cost effective service and is the Foot Locker preferred service. Operator Attended Audio Conferencing Conduct your conference call with an experienced Meeting Manager. Express Join - ExpressJoin conferencing delivers the service and features of high-touch attended conferencing with simplified participant entry. Conference Manager - Take advantage of a Meeting Manager for continuous operator support throughout your most important conferencing events. Reservation Line: (800)

7 Conference Anytime ConferenceAnytime provides Foot Locker associates with the most flexible audio conferencing service, enabling you to conduct a conference any time you want without having to make a prior reservation. ConferenceAnytime is also the most cost effective service type for Foot Locker associates. When you establish your account, you will be given a passcode that is good for life. As the host, you will be the only one with access to a secure moderator code. ConferenceAnytime is ideal for the immediate sharing of your latest breakthrough idea or for gathering forces for immediate resolution to the crisis "du jour". This service is also perfect for standing conference meetings where all participants can use and reuse passcodes. Lastly, ConferenceAnytime is excellent for work groups who routinely collaborate on projects. When to use Conference Anytime On - demand meetings. Standing conference calls where participants can use reuse passcodes. Smaller calls not requiring operator assistance. Benefits of Conference Anytime Conveniently reuse your permanent conference passcodes with participants. Secure environment, where only the host may begin the conference with the moderator passcode. Contact an operator, mute lines or lock your conference with the online ViewPlus tool or through touch-tone control options. Manage your account with our innovative online conference management tool, My Account Dashboard. Control meeting access using the Anytime with PIN feature. Reservation Line: (800)

8 Touch-tone Controls Dial Feature Host Participants *0 Speak privately with an operator 00 Request an operator to join the conference #1 InstantConnect (dial-out) to bring others into the conference without interrupting the meeting *2 Start and stop digital recording the conference *5 Lecture mode allows you to mute all lines except the host line #5 Un-mute all lines *6 Mute your individual line #6 Un-mute your individual line *7 Lock the conference #7 Un-lock the conference *8 Receive a participant tally *9 Roll call of participants names (Only if Name record is selected) ** Play a list of all available commands Reservation Line: (800)

9 ExpressJoin ExpressJoin conferencing delivers the service and features of high-touch attended conferencing with simplified participant entry and lower cost than the traditional ConferenceManager service! With ExpressJoin, presenters receive the continuous support and active conference management of an experienced operator. Participants simply join the event with a local or toll-free telephone number and passcode, ensuring that your event always starts on time and with the right people. Services and features for managing large events Choose from many available features for managing a large event, including Q&A session management, a private communications line with the operator, and ViewPlus, a web-based conferencing tool for managing the event. Features Continuous operator assistance Pre-conference for speakers Professional event introduction Q&A session with name announcement Poll participants with real-time reports View the Q&A queue and polling results and chat in real-time with ViewPlus Premium attended service at an automated service price Reservation Line: (800)

10 Conference Manager ConferenceManager gives you continuous support for your most important, highly visible conferencing events. Our most experienced operators actively manage the conference and offer assistance for queuing questioners, polling participants and exchanging information with the conference host. Much like the way your office manager keeps the office running smoothly by tending to all of the administrative necessities, our Conference Managers perform the same function for your conference, enabling you to concentrate on the content and the flow of the call without having to worry about any of the details. When to use ConferenceManager Conferences requiring continuous support through the entire call. Highly visible calls with top clients or prospects. Large meetings with a high volume of participants. Benefits of ConferenceManager ConferencePlus provides a dedicated Meeting Manager to: Participate in pre and post conference discussions with the host and presenters Actively manage your conference from start to finish. Queue questioners and poll participants. Assist in solving any unforeseen issues and periodically monitor the quality of all call connections. Dial-out to participants or allow them to dial-in. Concentrate on the content and flow of your call without worrying about administrative details. Brand your conference greeting to personalize your teleconference. View the Q&A queue and polling results and chat in real-time with ViewPlus Reservation Line: (800)

11 Event Registration Services Make your conferencing events more productive and easier to manage with advanced participant registration, customized online registration pages, and enhanced online event reporting. What are the benefits of using event registration services? Capture participant data and demographics through your customized online registration page. Brand your event registration with your logo, copy and promotional graphics. View online registration reports real-time. Control access to your conference through registration acceptance/rejection. Set-up automated confirmations with all event access information. Event Management Services Event Management Services can assist Foot Locker when there is a need to communicate industry updates to current clients, build your brand to prospective clients, lead a corporate announcement or simply communicate policies and procedures to a larger internal group of associates. Your Event Services Team Our skilled professionals will manage all aspects of your event needs, regardless of the complexity of the event. The team will schedule the necessary audio and web services, manage the live event and recording and provide the registration and attendance reports following the successful event. The Event Services team includes: Event Manager - A dedicated resource who serves as the main point of contact and coordinates all aspects of your event, including event training, dry-runs and dress rehearsals, live event moderation and report delivery. Media Specialists - Media services can enhance your event by recording and editing your live event, integrating pre-recorded content in a live event and more. Event Technical Support - This team provides technical support to presenters and attendees, from the initial planning stages through the completion of the live event. Reservation Line: (800)

12 MyAccount Dashboard MyAccount Dashboard puts you in charge of your account by providing you with innovative online tools that help simplify the management of your conference services. We ve made it easy for you to schedule automated conferences, launch a web conference, or view the time and charges from your previous meetings. Once given access to your account, MyAccount Dashboard enables you to: Create ConferenceAnytime subscriptions. Launch ViewPlus for moderating your conference call on-line. Review recent account history (90 previous days). Edit your user information and preferences. View and download your conference call recordings. Associates who support multiple conferencing hosts also have access to the Arranger Dashboard, providing administrative access to individual host accounts. Reservation Line: (800)

13 ViewPlus ViewPlus puts Foot Locker users in charge of the meeting. You can mute lines, lock the conference (block additional participants from joining) and obtain operator assistance. We have designed ViewPlus to give conference hosts the ability to control the meeting from a secure web browser. How It Works ViewPlus can be launched either before or after the conference begins. This tool is an easy-touse browser-based moderator interface. ViewPlus is designed to work in conjunction with all of the most common web browsers, without requiring any plug-ins or downloads. Moderators launch ViewPlus after logging on to their ConferencePlus MyAccount Dashboard or they may access the ViewPlus tool immediately by using the Moderator Sign In option. From the dashboard, you can select the moderator icon for a particular ConferenceAnytime call. Reservation Line: (800)

14 ViewPlus with ConferenceAnytime provides all of the controls available on your touchtone phone via an easy-to-use web interface. With ViewPlus you can: View a list of participants Launch a web conference Dial-out to others to have them join the call Mute and un-mute any or all participants Lock or unlock the meeting Disconnect any or all participants from the conference Play a roll call of all participants Request an operator End the conference Reservation Line: (800)

15 ViewPlus with ExpressJoin and ConferenceManager also allows you to: Manage your Q&A session by promoting, demoting, or removing participants from the queue View polling results in real-time Chat with the operator and other presenters online during your conference. Reservation Line: (800)

16 Share Portal - Content Management Tool Share Portal is a simple, web-based publishing tool for sharing your recorded conferences and related files. With Share Portal you can now store your conference content in a single location and publish it to secure web pages to share with others. You ll have complete control of your content with an easy and secure way to share access. Benefits Easy access from your Account Dashboard Ability to store and manage all your audio recordings in one place Publish recordings to secure web pages Control access with group members you specify Capacity to store and publish related files How Does Share Portal Work? Store. Share Portal begins with storing your conference content in your private Content Library - Share Portal s central storage center. All of your recorded conferences are automatically stored in your Content Library. Publish. Now it s time to publish your stored conferences and files to secure web pages known as Portal Pages. Our easy-to-use publishing wizard will guide you through the process of moving content from your Library to your Portal Pages. Share. Once you ve published, you re ready to share. Upon completion of the wizard, you ll receive an with access information for your newly created Portal Pages. You now have complete control to share your conference content with the group of users of your choice. Reservation Line: (800)

17 Conferencing Tips for a Successful Conference ConferencePlus' integrated audio conferencing is a powerful tool enabling you to maximize your effectiveness when presenting information to an audience of hundreds or holding a collaborative meeting with your work team. Forward the Audience Invitation to each individual invited to your meeting for quick entry into the meeting. Dial in to your conference at least 5 to 10 minutes before the start time. For ConferenceManager calls, you can use this time to review the conference details with the operator. Distribute any documents ahead of time, or better yet, plan a web conference for sharing documents and applications. If a speakerphone is used, high quality equipment contributes to the success of the conference. Position the speakerphone so that all participants sharing the room can be heard. If a headset is used, ensure the mouthpiece is adjusted correctly. It can be helpful for participants and speakers who are not actively speaking to mute their phone in order to eliminate background noise. Start the conference with a roll call to confirm attendance and inform all participants of who is on the conference. Operator assistance is always available by pressing *0 on your touch-tone phone. Participants should identify themselves when speaking. When asking questions, address individuals by name to avoid confusion. Host and participants should avoid placing the conference call on hold if their phone system plays music on hold - the music will be played across the conference call. Use the mute key instead. Try to avoid extraneous noise (side discussions, paper shuffling) that may interfere with participant's ability to hear during the conference. Reservation Line: (800)

18 ConferencePlus Support Team To receive additional complimentary group or individual training, or if you require any additional assistance, please contact your support team: Phil R. Knight Sr. Consultant, Conferencing & Webcasting (mobile) Paul Donisch National Account Manager Brian McNamee Client Service Manager Reservation Line: (800)

19 Notes