BT MeetMe with Global Access

Transcription

1 Data sheet BT MeetMe with Global Access The easy way to collaborate Whether you re a multi-national organisation with teams all over the world or a small business with clients across the country, offers a range of services to help keep you connected. With over 25 years of conferencing experience we ve enabled thousands of customers to collaborate more effectively and ultimately transform the way they work. Our reservation-less audio conferencing service, BT MeetMe, provides you with a simple and highly effective way to engage with colleagues, customers, suppliers, partners or any other virtual team members via your very own personal meeting room, whenever you want. Use it anytime to hold ad hoc or scheduled conferences for small groups of people. Why choose BT MeetMe? It makes meetings easy. It s instant. Anyone can join in at any time. In short, you get more done with less travel. BT MeetMe also allows you to build a unique conferencing experience by adding various new innovative collaboration tools as your business grows. And should you need assistance during a conference, you ll always be supported by one of our dedicated conferencing specialists.

2 BT MeetMe overview Key benefits Simple to use, just send out your meeting invitation with dial-in numbers and participant passcode to the people who need to join your call Available on demand For meetings with up to 125 participants Global access numbers are available in over 50 countries around the world. These numbers give your participants the convenience of dialling into the conference call using an international toll free, domestic toll free or local dial-in number, avoiding international long distance charges. Manage and control your conferences using telephone keypad, desktop and mobile applications Simplified access and call set-up so you can start your calls on time Quickly join your conference with just a click of a button Call Start Alert is a great security feature because you can see who has just joined your conference There are multiple ways for you to dial-out, avoiding the need for passwords (dial-out is a chargeable feature and is subject to availability in some regions). Service features and touch-tone commands The BT MeetMe service with global access provides the following service features and touch-tone commands which the chairperson may use for controlling the conference via the keypad of the telephone: Commands for chairperson and participants *0 Assistance from the coordinator: Establishes a connection to the coordinator of the BT helpdesk. #0 Conference help menu: Lists all touch-tone commands available to the chairperson and the participants. *4 Adjust line volume: Adjusts the volume of all lines used in the conference and sets them to a uniform level. *6 Mute on/off: Reduces the background noise in a noisy environment. To deactivate muting, press *6 again. Commands available to the chairperson only #1 Play roll call: Plays back the recorded names of the participants in the conference. #2 Participant count: Captures the number of participants in the conference. *2 Stop message: Interrupts all voice prompts or recorded announcements. #3 *5 *7 *8 Dial-out: Enables the chairperson to add additional participants to the conference. (This dial-out option is a service feature subject to additional charges.) Mute all participants/deactivate muting: Enables the chairperson to mute the lines of all participants. Using this option is particularly advisable during presentations. To deactivate muting for all lines, press *5 again. Lock/unlock conference: Enables the chairperson to prevent any further participants from gaining access to the audio conference by locking the conference. To unlock the conference, press *7 again. Recording on/off: The audio conference may be directly recorded and after the end of the conference, the recorded file may be downloaded for archiving or storage. (This recording option is a service feature subject to additional charges.) #9 Continue conference: Participants may continue the conference, even if the chairperson has left the call. ## End conference: By using the ## command to end the call, the chairperson can disconnect all participants at the same time. A notification will be played into the conference when its duration reaches 180 minutes (three hours). The chairperson will then have one minute from the notification to extend the conference by pressing *1. If the chairperson doesn t respond, then all participants will automatically be disconnected. BT MeetMe also provides the chairperson with the facility to control the conference via the internet.

3 Desktop Controller Desktop Controller is a web-based interface that allows the chairperson to view and control his/her BT MeetMe conference call online in real-time. There are no downloads specific to Desktop Controller although the chairperson will need to download the Outlook Add-in application to access the Call Start Alert feature described below. The chairperson can launch Desktop Controller in a number of different ways: 1. URL: The chairperson can simply click a URL: btconferencing.com/meetme-controller/ or select the appropriate bookmark. They will then be prompted to enter their account password which will allow the service to dial-out (if the individual has not already dialled in). Alternatively, they can skip this stage and just enter the monitor screen of the call (after entering their account password). 2. Outlook Add-in: The chairperson must first download and install the Outlook Add-in (subject to the terms and conditions of the End User License Agreement (EULA) presented upon installation. A copy is available upon request from BT). Once installed, the chairperson can start a join or monitor session direct from Outlook, opening the Desktop Controller at the join or monitor pages. Automatically inserts BT MeetMe dial-in numbers and participant password in an Outlook invitation. Plus a selection of global access numbers can be selected from the add-in for participants joining from other countries. 3. Call Start Alert: Requires Outlook Add-in to be installed. Anytime a participant dials into the chairperson s BT MeetMe account, the chairperson will receive a call start alert pop-up on their desktop PC. The chairperson can elect to join, monitor or close the pop-up alert. By selecting join or monitor, the chairperson is automatically taken to Desktop Controller. Desktop Controller features Chair log in Language Branding Dial-out (add participant or chairperson) Redial/join participant Click to join for participant Support multiple chairs Conference start alert Outlook integration Rename participant Secure conference Mute all/un-mute all (presentation mode) Mute line/un-mute individual participant Mute/un-mute speaker Record start/stop Disconnect participant Announce participant name End the conference Play roll call Assign customer reference Request conference coordinator assistance Show access numbers (dial-in) Active speaker notification Via join method, i.e. must request dial-out via Desktop Controller English BT and neutral Supported (requires Outlook Add-in) via Outlook Add-in

4 BT MeetMe features Desktop applications Go straight from an instant message (IM) to a high-quality audio conference with BT Conference Connect for Lync. Works with Microsoft Lync* Launch an ad hoc audio conference using Microsoft Lync Online Productivity tool. BT MeetMe for Microsoft Lync Online provides integrated audio conferencing via fixed line or mobile phone for Lync Online meetings* Make scheduling your conference calls easier by downloading BT MeetMe Add-in for Outlook which automatically inserts your dial-in details, including global access numbers, into your Outlook meeting invitation BT MeetMe Desktop Controller is a web-browser-based console that allows you to monitor and control your conference. It can be launched from your internet browser, Outlook toolbar or via a Call Start Alert feature pop-up. Mobile applications Mobile Controller A chairperson using a customer-provided BlackBerry, iphone or Google Android PDA can download the Mobile Controller application. Once downloaded, the application will prompt for the chairperson s BT MeetMe password and use the data/ wi-fi connection to synchronise with the core BT MeetMe service. It will automatically configure the application with the individual chairperson s MeetMe account details. Once configured, the mobile device will be in real-time contact with the BT MeetMe service. Anytime a chairperson s BT MeetMe account is activated (i.e. by someone joining), their mobile PDA will be alerted (Call Start Alert), they will be prompted to join the call or to monitor the call via their device s Graphical User Interface (GUI), or they will have the option to ignore the use of their BT MeetMe account. The application will only be accessible by the chairperson and will be tied to their BT MeetMe account via their chairperson password. Participants joining a call hosted by a chairperson using the application will notice no difference to the service experience. The key features of Mobile Controller centre on the following options available via the application or via the Call Start Alert pop-up: Join: The chairperson will be given the choice to dial out to him/herself on preconfigured numbers or on a newly entered number. Or, they can choose to dial in as normal from their device or via another phone Monitor: The chairperson s device GUI will show the conference in real-time including who is on the call, their call status, as well as access to all the BT MeetMe conference features Ignore: Turns down joining the call at that time. However, the chairperson can open the application and monitor or join whenever they choose. * BT MeetMe for Microsoft Lync Online and BT Conference Connect are subject to availability in some regions. Please contact your BT account manager for further information.

5 Access Desktop Controller access Web-enhanced access requires a user-provided personal computer, internet connection and web browser of Internet Explorer 6 or above, equivalent Safari, Chrome or Firefox internet connection and Flash 9+ or above. Outlook Add-in access Outlook Add-in requires the following minimum specification to operate: PC running Microsoft Windows XP, Vista, or Windows 7 Software requisites are Microsoft Outlook 2003, 2007 and 2010 (32 and 64 bit). In addition, for each Outlook version the following will be installed by the Add-in installer if not present. Where the software is to be silently installed using the.msi, then these pre-requisites must already exist: Outlook 2003 Microsoft.NET Framework 2.0 or later Microsoft Visual Studio 2005 Tools for Office runtime or later Microsoft Office 2003 Primary Interop Assemblies (PIAs) or later. Outlook 2007 and 2010 Microsoft.NET Framework 3.5 or later Microsoft Visual Studio Tools for the Microsoft Office runtime (version 3.0) or later Microsoft Office 2007 or 2010 Primary Interop Assemblies (PIAs) or later. The supported devices listed above for Desktop Controller and the Outlook Add-in are updated by BT on the BT website from time to time. For deployment, chairpersons can install the Outlook Add-in by downloading and installing from the online location provided in the welcome pack. Or the customer may appoint an administrator to download the.msi file for distribution and silent install to chairpersons through its desktop management solution. All downloads will be subject to the EULA presented at the time of installation. Mobile Controller access Supported devices: BlackBerry model series 71xx, 72xx, 81xx, 87xx, 88xx, Pearl, Curve Software: V4.1 or higher. iphone/ipad running ios v3 or above. Android v2.0 and above. Supported carriers: All wireless carrier networks are supported: GPRS, EDGE, 1XEV, 1XRTT GPRS, Edge, 3G, UTMS. Application size required: Approximately 300Kb. The list of supported devices for Desktop Controller and the Outlook Add-in are updated by BT on the BT website from time to time. Toll inbound access With toll access, a participant is required to dial a geographic telephone number. The participant pays the cost from his calling location to the geographic number. This access method applies for both domestic (relative to the bridge location) and internationally-based participants. Domestic and international toll free inbound access With toll free access, a participant is required to dial a domestic toll free number (DTFN) or an international toll free number (ITFN) serving the country where the participant is located.

6 International direct dial inbound access Direct dial in (DDI) provides access to BT s audio conferencing bridges via BT s global network. DDI Service runs on BT s global managed voice platform, which is a robust intelligent global network that is owned and managed by BT. With BT s global direct dial inbound access, the participant dials an in-country number. The call is routed through the DDI to the closest in-country BT switch. BT then routes the call over its network to BT s audio bridges that are appropriate for the customer (US, UK and Asia Pac). The participant only pays for the portion of the call that connects to the BT in-country switch. Using DDI access, customers can provide participants with an in-country number, even though the call terminates abroad. Dial-out access Dial-out is available as an optional feature of the BT MeetMe service. Available to the chairperson only, this is initiated by a dual tone multi-frequency (DTMF) command on the telephone keypad once in the conference call. The chairperson validates their dial-out request by providing the participant passcode before being prompted to enter the number to be dialled. The chairperson is then returned to the audio conference and the new participant will be joined to the audio conference if they accept the invitation. IP private circuit access BT provides connection facilities to allow the customer to connect its network to BT s conferencing bridges as an alternative access method. The cost of the circuit provision, installation and ongoing rental to extend the customer s network to BT s facilities and conferencing bridges is not part of the service and must be covered by the customer. On-net direct access BT can provide a dedicated connection from the customer s private voice network to BT MeetMe. This on-net access is subject to an assessment by BT of the customer s minutes volume, IP-PBX infrastructure and the economic geographic reach of a BT node relative to the customer site. A customer may connect in more than one location. This service will be subject to additional terms and conditions contained in a separate service schedule. On-net VPN access BT can provide access to audio conferencing services using one of BT s voice capable VPN products. This allows the customer to conduct conference calls in part or whole using interconnections with that VPN service. A connection between the BT VPN service and allows the calls to route directly to BT s audio conferencing bridges. Callers using the VPN to access the BT MeetMe service will not normally need to use the public switched telephone network (PSTN). On-net VPN service can provide access through one of the following BT services: BT One Voice or IP Connect these services will be subject to additional terms and conditions contained in separate service schedules. Both On-net Direct and On-net VPN support on-net dial-out access.

7 Our managed support offerings Dedicated BT account manager: Having a dedicated BT account manager allows you to have a single point of contact for all your conferencing needs End-user support and education programmes: Our adoption programmes are highly regarded in the industry and are available to you and your participants Online billing: We make it easy for you to monitor your BT MeetMe charges to your account at any time. View My Bill Online (VMBOL) gives you round-the-clock insight into your day-to-day spend on your conferencing services, making it easier than ever to get the charge details you need. Collaboration with Our various collaboration tools can be integrated, making your business meetings more effective and more productive By using web or video conferencing, you can enhance your BT MeetMe call and share information seamlessly at the same time Please note that web and video conferencing is a chargeable feature and that video hardware/equipment is required to enable video conference. Get in touch Contact us today for more information on how we can take you on a journey to a truly collaborative enterprise. : Australia: or +61 (0) Hong Kong: India: Japan: Malaysia: +60 (0) Mexico: or Singapore: South Korea: +82 (0) Taiwan: United Kingdom: or United States: or +44 (0) Europe: Asia Pacific: asia.conferencing@bt.com United Kingdom: info@btvideoconferencing.com United States: reservations@btci.com Europe: europe.conferencing@bt.com Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc 2014 Registered office: 81 Newgate Street, London EC1A 7AJ Registered in England No: PHME 70899