UNITY MEET ME CONFERENCING SERVICE DEFINITION. SD051 v1.0 Issue Date 29th June 2012

Size: px
Start display at page:

Download "UNITY MEET ME CONFERENCING SERVICE DEFINITION. SD051 v1.0 Issue Date 29th June 2012"

Transcription

1 = UNITY MEET ME CONFERENCING SERVICE DEFINITION SD051 v1.0 Issue Date 29th June 2012

2 Unity Meet Me Conferencing Service Definition Service Summary Unity Meet Me Conferencing is InTechnology s hosted audio conferencing service for Unity IP Voice users. Unity Meet Me Conferencing offers: Reservationless and scheduled conferences for up to 50 participants Microsoft Outlook integration for conference host users Web based conferencing moderator client Participant call back feature Lecture mode for company announcements Fixed and usage based charging models

3 Service Definition Conference Bridges InTechnology will provision a conference bridge into a Unity Group of the customer s choosing. Each bridge is assigned with a telephone number, and configured with a maximum number of participants. The maximum number of participants is defined based on the size of bridge purchased by the customer. The customer can purchase a single conference bridge or multiple conference bridges. Once the bridge is provisioned, the customer administrator can assign users from across their Unity Enterprise to the bridge as Conference Hosts. Meet Me Conferences Once a user has been assigned to a conference bridge as a Conference Host, the user can create single or multiple instances of a Meet Me Conference (a conference room). The conference can be created either via the user s CommPilot web portal, or one-time conferences can be created via a Meet Me Conferencing Outlook plugin. It should be noted that the value for the maximum number of participants that can join the bridge is contended across all of the conferences created on that bridge. For example, a bridge supports 50 concurrent participants. This means that one conference of 50 participants, two conferences of 25 participants, five conferences of 10 participants or ten conferences of 5 participants can take place on the bridge at any one given time. It should be noted that when a caller is attempting to join a conference on a bridge where port capacity has been reached, the caller will receive busy signal. There are a number of conference types that can be created by the user. These are defined as follows: One-time conference The one-time conference allows a user to create a conference that is available on a particular day, at a particular time and for a specified duration. One time conferences can be created via the user s CommPilot web portal or via the Microsoft Outlook plugin. When creating the conference, the user can also: Restrict the number of participants that may join the conference (this figure will need to be less than the capacity of the assigned conference bridge). Specify that all attendees are muted on entry to the conference Specific that the conference ends when the moderator leaves Prevent the conference starting until the moderator has joined Specify a notification when attendees join (play tone, play recorded name, provide no notification) It should be noted that the Account Code feature is not currently supported. Recurring Conference The recurring conference allows a user to create a conference that is available on a particular day, at a particular time that recurs on a configurable basis (every day, every week, every month or every year). The user can also configure and end date on which the conference will expire. Recurring conferences can be created via the user s CommPilot web portal only. In addition, the user can: Specify the estimate number of participants that will join the conference (this figure will need to be less than the capacity of the assigned conference bridge). Specify that all attendees are muted on entry to the conference Specific that the conference ends when the moderator leaves Prevent the conference starting until the moderator has joined

4 Specify a notification when attendees join (play tone, play recorded name, provide no notification) It should be noted that the Account Code feature is not currently supported. Reservationless Conference The reservationless conference allows a user to create a conference that is always available. The user can specify a start date from when the conference availability starts, and optionally an end date when the conference will expire. Reservationless conferences can be created via the user s CommPilot web portal only. In addition, the user can: Specify the estimate number of participants that will join the conference (this figure will need to be less than the capacity of the assigned conference bridge). Specify that all attendees are muted on entry to the conference Specific that the conference ends when the moderator leaves Prevent the conference starting until the moderator has joined Specify a notification when attendees join (play tone, play recorded name, provide no notification) It should be noted that the Account Code feature is not currently supported. Charging Model The Meet Me Conferencing service is available on a fixed monthly charging model and a usage charging model. Please note: the customer must specify one charging model or the other. It is not possible to have a mixture of both within a customer Enterprise. Fixed Charging Model The fixed charging model comprises of three options, defined as follows: Bridge Size Maximum Concurrent Participants Small 10 Medium 25 Large 50 The fixed charging model attracts an ongoing fixed monthly rental for the bridge, and attracts no usage based charges. The customer will still pay for call charges where the participant call-back feature is used. In this scenario (where the feature is authorised), a user may initiate a call out to the participant to bring them into the conference. This call will be charged at the customer s standard tariff, based on the call type (e.g. local, national or mobile) of the called party. Internal callers (using the Unity service) will not pay call charges when calling the bridge. External (PSTN) callers will pay their service provider call charges at the rate defined for the telephone number type (e.g. geographic, 08xx) assigned to the conference bridge.

5 Usage Charging Model The usage charging model provides the customer with a conference bridge that supports up to 50 concurrent participants. The usage charging model attracts a usage service charge which is billed in arrears at the end of each month. The service charge is a per minute fee, chargeable for all participants utilising the service. For example, a 10 user conference with duration 45 minutes will attract 450 x the per minute service charge. The usage charge is irrespective of and not related to any call charges associated with participants calling into the bridge, or users using the participant call-back / dial-out features. The customer will still pay for call charges where the participant call-back feature is used. In this scenario (where the feature is authorised), a user may initiate a call out to the participant to bring them into the conference. This call will be charged at the customer s standard tariff, based on the call type (e.g. local, national or mobile) of the called party. Internal callers (using the Unity service) will not pay call charges when calling the bridge. External (PSTN) callers will pay their service provider call charges at the rate defined for the telephone number type (e.g. geographic, 08xx) assigned to the conference bridge. Usage Charging Model Minutes Bundles Customers taking the usage charging model may also purchase optional minutes bundles. These bundles provide a number of inclusive conference usage minutes in return for a fixed monthly fee. This fixed fee is always chargeable throughout the contract duration, irrespective of conference usage. Where a month s usage exceeds the number of purchased inclusive minutes, the customer s additional usage (over the inclusive minutes) will be billed at the agreed pence per minute usage rate. This is in addition to any fixed monthly charges for minute bundles. Ordering Information- Unity Meet Me Conferencing (Fixed and Usage models) Part Number N-IPVC-340 N-IPVC-341 N-IPVC-342 N-IPVC-343 N-IPVC-343 N-IPVC-344 N-IPVC-345 N-IPVC-346 N-IPVC-347 N-IPVC-348 N-IPVC-349 Description Unity Meet Me Conference Bridge Setup Charge (per bridge) Unity Meet Me Conference Bridge Small (per bridge per month) Unity Meet Me Conference Bridge Medium (per bridge per month) Unity Meet Me Conference Bridge Large (per bridge per month) Unity Meet Me Conference Bridge Usage Model (per bridge per month) Unity Meet Me Conference Bridge Usage Model Usage charge (pence per minute) Unity Meet Me Conference Bridge Usage Model 10,000 minute bundle (per month) Unity Meet Me Conference Bridge Usage Model 25,000 minute bundle (per month) Unity Meet Me Conference Bridge Usage Model 50,000 minute bundle (per month) Unity Meet Me Conference Bridge Usage Model 75,000 minute bundle (per month) Unity Meet Me Conference Bridge Usage Model 100,000 minute bundle (per month)

6 Conference Functionality Conference Moderator Conference hosts are allowed to create conferences against the bridge(s) to which they are assigned. When they create a conference, a host PIN number is generated along with the conference ID (room number). The participant who joins the conference using the host PIN number (instead of the standard conference ID / room number) has special privileges over that conference. The moderator functionality is managed through a web based moderator client application. The moderator client is opened by clicking on the Launch Moderator Client link in the Outlook plugin, or alternatively by clicking the button on the user s CommPilot web portal (under Moderator Access on the respective Meet Me Conference). Dialling a participant the moderator can enter the telephone number of a participant into the Moderator Client and make the conference call out to dial them in. Please note that the use of this feature will incur call costs against the conference bridge which are payable by the customer. The rate of these calls will be as per the agreed customer tariff for the called destination type. (Please note that this feature can be enabled / disabled for each bridge). Lock / unlock a conference the moderator can lock a conference to prevent any additional participants from calling in. The conference must be unlocked in order to allow additional participants to join. Start / pause / stop recording the conference the moderator can start, pause and stop the recording using the client. Start / stop Lecture Mode the moderator can invoke Lecture Mode, whereby all participants other than the moderator are muted. This feature is intended for addressing a number of participants on a one way basis. Mute / un-mute a participant the moderator may mute a participant and then unmute them Hold / un-hold a participant the moderator may place a participant on hold and then un-hold them Drop a participant from the conference the moderator may remove a participant from the conference. Moderators can also perform a number of operations via the telephone keypad during the conference. When the moderator menu is playing the various options, they do not hear the conference. Only the moderator hears the options, and not the other participants. The keypad options available to moderators comprise of: * to repeat the menu options 0 to transfer to the operator 1 to mute or un-mute the line 2 to perform a participant count followed by roll call 3 to turn on or off Lecture Mode 4 to lock or unlock the conference 5 50 access the call recording sub-menu 6 to invited a new participant by calling the participant 8 to end the conference # to return to the conference Moderators can also use the Participant Call Back feature. This provides the participant with a URL link on their meeting request, which is populated into the meeting request using the Meet Me Conferencing Outlook plugin, or copied by the Conference Participant The functionality available to the conference participant is available via the telephone keypad during the conference. The keypad options available to participants comprise of: * to repeat the menu options 0 to transfer to the operator 1 to mute or un-mute myself (the participant) 2 to perform a participant count followed by roll call

7 9 to login as the moderator (requiring the moderator PIN) # to return to the conference Microsoft Outlook Meet Me Conferencing Plugin Unity users assigned as Conference Hosts may use a plugin for Microsoft Outlook that provides quick and easy control over the Meet Me Conferencing service. The plugin is accessed in the Meeting Request and Appointment tabs (once opened) of Microsoft Outlook. Upon first use, users will need to login to the plugin using their Unity username and password. Once logged in, users assigned to a bridge can use the plugin to: Create a one-time conference Specify the configurable parameters for their conferences Populate their Outlook Meeting Request or Appointment with details of the conference, comprising: o Telephone number to dial into (DDI) o o Participant Conference ID (Optional) Call Me Now request a call back feature a URL that allows the participant to click a URL, enter their telephone number, then have the conference bridge make a call out to their telephone. (Please note that there are two versions of the Outlook plugin, one that includes this detail when populating the Meeting Request / Appointment, and another version that excludes the Call Me Now detail) Launch the moderator client View the moderator PIN number of the selected conference View help documentation The Microsoft Outlook Meet Me Conferencing Plugin is compatible with Outlook 2003, Outlook 2007 and Outlook Call Me Now Feature The Call Me Now feature adds a URL into the Meet Me Conference participant dial-in details (that are populated into the Outlook meeting request by the plugin) which allows the recipient to click the URL and enter their telephone number. The conference bridge will then dial that user and allow them to join the conference by pressing a digit on their telephone keypad. The feature can also be used by users not using the Outlook plugin, by copying and pasting the URL from the Meet Me Conferencing area of their CommPilot web portal. It should be noted that the customer will incur call charges where this feature is used. These charges will be as per their standard tariff, in line with the call type (e.g. national, mobile) of the phone number the participant requests a call on. Call types can be restricted as per the Outgoing Calling Plan. Dial Out Feature The Dial Out feature allows moderators to enter the telephone number of a participant into the Moderator Client and make the conference call out to dial them in. Please note that the use of this feature will incur call costs against the conference bridge which are payable by the customer. The rate of these calls will be as per the agreed customer tariff for the called destination type. (Please note that this feature can be enabled / disabled for each bridge). Outgoing Calling Plan The Outgoing Calling Plan defines what types of outbound call the bridge is permitted to make. The bridge will make outbound calls when a conference moderator dials out to a user, or if the call me now feature is used. The Outgoing Call Plan for the bridge should at all times be configured to only permit outbound calls to call types required by the customer. It is strongly advised that the Outgoing Calling Plan always be configured to bar calls to premium rate and personal (070) number types to minimise the possibility of the outbound calling features of the Meet Me Conferencing service being misused or used fraudulently.

8 Conference Recordings A moderator can record a conference for up to 12 hours. After the recording has been started, it can be paused, restarted and stopped. When the recording is stopped, the recorded audio is made accessible through the moderator user s CommPilot web portal. Conferences recordings are started, paused, restarted and stopped via the Moderator Client. Security Best Practices To avoid potential misuse of the Meet Me Conferencing service, it is strongly advised that the customer following a number of best practices: Outgoing Calling Plans outgoing calling plans should always be configured to permit the minimum requirement in terms of outbound call destinations. Premium rate and personal number (070) number types should always be barred. It is recommended that international calls are also barred, unless the customer requires that international participants may be called out to by the bridge. Reservationless conferences in particular for customers opting for the usage charging model and especially where conference bridge details are sent out externally, it is recommended that one-time or recurring conferences are used instead of reservationless to minimise the possibility of unauthorised use of the conferencing service. Where reservationless conferences are required, and in particular where conference bridge details are sent out externally, it is recommended that the Moderator required to start conference option is selected to prevent potential unauthorised use of the service. Call Me Now feature customers should be aware that if users are allowed to use this feature, recipients of the user s meeting requests will be able to initiate outbound calls from the Unity platform to call destinations permissible by the Outgoing Calling Plan. This will incur associated call costs in line with the customer s agreed call tariff. Service Level Agreement There are no SLA parameters above those defined in the Unity IP Voice Service Level Agreement.

9

MeetMe Conferencing. Quick Reference

MeetMe Conferencing. Quick Reference MeetMe Conferencing Quick Reference 2013 8156 S. Wadsworth Blvd, Suite E-354 Littleton, CO 80128 www.ipitimi.com sales@ipitimi.com 1-855-IPITIMI (474-8464) MEET-ME CONFERENCIING Creating Conferences Access

More information

Meet Me Conferencing. Document Date: 05/15/2015 Document Version: 1.0d

Meet Me Conferencing. Document Date: 05/15/2015 Document Version: 1.0d Meet Me Conferencing Document Date: 05/15/2015 Document Version: 1.0d Creating Conferences Access You have access to Conferencing features if you have been assigned to a Meet-Me conference bridge. Go to

More information

managedip Hosted TDS Table of Contents Meet-Me Conferencing User Guide

managedip Hosted TDS Table of Contents Meet-Me Conferencing User Guide Table of Contents Add a Conference... 2 Assigning Delegates... 4 Modifying or Delegating a Conference.. 4 Creating Custom Greeting... 4 Manage Recordings... 5 Moderator Client... 6 Launch Conference Moderator/Join...

More information

Hosted VoIP Phone System. Meet Me Audio Conferencing. User Guide

Hosted VoIP Phone System. Meet Me Audio Conferencing. User Guide Hosted VoIP Phone System Meet Me Audio Conferencing User Guide Contents Table of Figures... 3 1 Overview... 4 1.1 Software Requirements... 4 2 Functionality... 5 3 Meet- Me Conference Types... 6 3.1 Estimated

More information

Audio Conferencing Getting Started

Audio Conferencing Getting Started Audio Conferencing Getting Started 1. How to open the bridge (conference moderator) o In the office o Out of the office 2. How to schedule a conference o Outlook Plug-in o Outlook Appointment (Meet Me

More information

Hosted VoIP Phone System. Meet-Me Conferencing Add-in for Microsoft Outlook

Hosted VoIP Phone System. Meet-Me Conferencing Add-in for Microsoft Outlook Hosted VoIP Phone System Meet-Me Conferencing Add-in for Microsoft Outlook Introduction The is an Add- in that makes it easy to add an audio conference to an Outlook Appointment. It is compatible with

More information

USER MANUAL. For. Unlimited Audio Conferencing

USER MANUAL. For. Unlimited Audio Conferencing USER MANUAL For Unlimited Audio Conferencing Table of Contents How to Start a Conference Call... 2 System Features... 3 Conference Viewer... 7 Online Customer Care Center... 8 Appendix A: Frequently Asked

More information

User Guide. 24x7 Audio Conferencing

User Guide. 24x7 Audio Conferencing 24x7 Audio Conferencing User Guide University of Wisconsin- Extension The Pyle Center 702 Langdon Street Madison, WI 53706 Table of Contents How do I create a 24x7 Conference Subscription? Page 3 Wallet

More information

Service Schedule for BT MeetMe with Dolby Voice

Service Schedule for BT MeetMe with Dolby Voice Service Schedule for BT MeetMe with Dolby Voice 1. INTERPRETATION The following definitions shall apply, in addition to those in the Conditions for BT Conferencing Services. Account means the identifier

More information

Inter-Tel Audio and Web Conferencing

Inter-Tel Audio and Web Conferencing MITEL Inter-Tel Audio and Web Conferencing User Guide NOTICE This Inter-Tel Audio and Web Conferencing User Guide is released by Inter-Tel, Inc. as a guide for end-users. It provides information necessary

More information

OPERATOR ASSISTANCE (*0) - Immediate operator support is available by pressing *0 on your telephone keypad*.

OPERATOR ASSISTANCE (*0) - Immediate operator support is available by pressing *0 on your telephone keypad*. In Short: How to Conduct a Conference Call 1. Dial in to the system using either the toll or toll-free domestic phone number or the international phone number that was supplied to you. 2. Enter your HOST

More information

Conferencing Platform Manual

Conferencing Platform Manual Conferencing Platform Manual Columbus Communications Inc. voiceserviceusa@columbus.co Version: 2 Columbus Group Columbus Conferencing Manual 1. Introduction 1.1. Conferencing Operation Users who join a

More information

Audio and Web Conferencing

Audio and Web Conferencing MITEL Audio and Web Conferencing User Guide Notice This User Guide is released by Mitel Networks Corporation as a guide for end users. It provides information necessary to use Audio and Web Conferencing.

More information

Elisa Conference. User Guide

Elisa Conference. User Guide Elisa Conference User Guide Version 10/2014 Quick Guide Elisa Audio Conference START YOUR CONFERENCE Just follow these 2 easy steps to start your conferencing: 1. Dial the toll or toll free phone access

More information

USER MANUAL. For. Unlimited Conferencing

USER MANUAL. For. Unlimited Conferencing USER MANUAL For Unlimited Conferencing Table of Contents How to Start a Conference Call... 2 System Features... 3 Conference Viewer... 7 My Account... 8 Appendix A: Frequently Asked Questions... 9 Appendix

More information

Online/Web User Interface

Online/Web User Interface Business Conference Bridge USER GUIDE Local Conference Access Number: 772-597-2743 Toll Free Access Number: 877-680-6338* You and your call participants can use either of the phone number listed above

More information

Using Your 8x8 Conference Bridge Administrator Guide

Using Your 8x8 Conference Bridge Administrator Guide Administrator Guide Version 1.1, October 2011 The Champion For Business Communications Table of Contents Getting the Most Out of Your 8x8 Conference Bridge...3 8x8 Conference Bridge Features...3 Setting

More information

Using Your 8x8 Conference Bridge Administrator Guide

Using Your 8x8 Conference Bridge Administrator Guide Administrator Guide Version 1.0, June 2010 Table of Contents Getting the Most Out of Your 8x8 Conference Bridge...3 8x8 Conference Bridge Features...3 Setting up a Conference Call...3 Joining a Conference

More information

Conference Instructions

Conference Instructions Toll-Free Customer Service: (844) 844-1322 Online Support: services@freeconferencecallhd.com Step 1-Setup Conference Call Conference Instructions Organize your conference call by notifying all participants

More information

GCI Conference Bridge 2

GCI Conference Bridge 2 Conference Bridge For assistance: Call 1-800-770-2121 E-mail conference.call@gci.com TABLE OF CONTENTS Administer Participants... 3 Manage Scheduled Conference... 3 Manage Personal Accounts... 3 Microsoft

More information

user guide the conference call people Simple Effective Collaboration

user guide the conference call people Simple Effective Collaboration user guide the conference call people Simple Effective Collaboration Introduction MeetingZone is a fully automated conferencing service that lets you set up and manage audio and web conferences. Your MeetingSpace

More information

Unified Meeting 5 User guide for Windows

Unified Meeting 5 User guide for Windows Unified Meeting 5 User guide for Windows Unified Meeting 5, a meeting and collaboration application enhances the way you communicate by making meetings convenient and easy to manage. It improves your meeting

More information

Microsoft Office Live Meeting Audio Controls Users' Guide

Microsoft Office Live Meeting Audio Controls Users' Guide Microsoft Office Live Meeting Audio Controls Users' Guide Information Hotline 0871 7000 170 +44 (0)1452 546742 conferencing@intercalleurope.com Reservations 0870 043 4167 +44 (0)1452 553456 resv@intercalleurope.com

More information

Using Your 8x8 Conference Bridge Administrator Guide

Using Your 8x8 Conference Bridge Administrator Guide Administrator Guide Version 1.3, March 2014 The Champion For Business Communications Table of Contents Getting the Most Out of Your 8x8 Conference Bridge...3 8x8 Conference Bridge Features...3 Setting

More information

Web Conference Manager

Web Conference Manager Web Conference Manager Reference Guide Table of Contents 1. Introduction to GTB Web Conferencing... 1 2. System Requirements... 2 3. Web Conferencing Host... 3 Accessing the server... 3 Testing your system...

More information

Using Cisco WebEx Web Conferencing you have the ability to add a teleconference to your web conference.

Using Cisco WebEx Web Conferencing you have the ability to add a teleconference to your web conference. U S E R G U I D E Cisco WebEx Audio Controls Guide and Release Notes for FR29 Using Cisco WebEx Web Conferencing you have the ability to add a teleconference to your web conference. Audio controls are

More information

GUIDELINES MEETING ONE AUDIO CONFERENCING INTEGRATION WITH ADOBE CONNECT.

GUIDELINES MEETING ONE AUDIO CONFERENCING INTEGRATION WITH ADOBE CONNECT. GUIDELINES MEETING ONE AUDIO CONFERENCING INTEGRATION WITH ADOBE CONNECT. Updated 16 th September 2015 Page: 1 CONTENTS ENABLE AUDIO CONFERENCING ON YOUR LICENSE... 3 ADMINISTRATOR TO ENABLE ADAPTER...

More information

BROADCONNECT POLYCOM SOUNDPOINT IP 550. Quick Reference Guide

BROADCONNECT POLYCOM SOUNDPOINT IP 550. Quick Reference Guide BROADCONNECT POLYCOM SOUNDPOINT IP 550 Quick Reference Guide SOUNDPOINT IP 550 Quick Reference Sheet My Telephone Number: My Extension: Voice Portal URL: http://mypbx.broadconnect.ca Voice Portal User

More information

RESERVATIONLESS-PLUS Feature Detail

RESERVATIONLESS-PLUS Feature Detail RESERVATIONLESS-PLUS Feature Detail Reservationless-Plus allows you to access a conference call at a moment s notice. Whether you have weekly recurring meetings or you are organizing a last minute meeting,

More information

Application Notes for TANDBERG Video Conference Solution with Avaya Meeting Exchange - Issue 1.0

Application Notes for TANDBERG Video Conference Solution with Avaya Meeting Exchange - Issue 1.0 Avaya Solution & Interoperability Test Lab Application Notes for TANDBERG Video Conference Solution with Avaya Meeting Exchange - Issue 1.0 Abstract These Application Notes describe the configuration steps

More information

Premier Quality Automated Conference Calling. No reservations, 24 Hour Instant Access, Permanent Dial Information

Premier Quality Automated Conference Calling. No reservations, 24 Hour Instant Access, Permanent Dial Information Premier Quality Automated Conference Calling No reservations, 24 Hour Instant Access, Permanent Dial Information Feature rich commands via telephone keypad or Web Controls Toll Free and Local access numbers

More information

Reservationless. connecting customers, colleagues and suppliers. Real-time communication. we are www.daisygroup.com. Audio Conferencing User Guide

Reservationless. connecting customers, colleagues and suppliers. Real-time communication. we are www.daisygroup.com. Audio Conferencing User Guide Reservationless Audio Conferencing User Guide Real-time communication connecting customers, colleagues and suppliers What is Reservationless Audio Conferencing? Daisy Reservationless Conferencing is an

More information

USER GUIDE BroadData Conferencing Reservationless Audio Conferencing - Online Call Manager

USER GUIDE BroadData Conferencing Reservationless Audio Conferencing - Online Call Manager USER GUIDE BroadData Conferencing Reservationless Audio Conferencing - Online Call Manager Online Call Manager adds the power of the Internet to your audio meeting. It turns your meeting into an integrated

More information

Unified Meeting. Easy to use, simple, reliable. Tips for a Successful Conference CONFERENCING & COLLABORATION

Unified Meeting. Easy to use, simple, reliable. Tips for a Successful Conference CONFERENCING & COLLABORATION U S E R G U I D E V 4. 1 1. 7 Unified Meeting Easy to use, simple, reliable Unified Meeting lets you quickly and easily bring people together from anywhere in the world. You get audio, web and video conferencing

More information

Audio OnDemand User Guide

Audio OnDemand User Guide Audio OnDemand User Guide MEETING ASSISTANCE SECURITY *1 = Help Menu *31 = Turn Security Code On/Off *0 = Operator Assistance *91 = Hear Participant Count MEETING INTRODUCTION *92 = Hear Roll Call of Participants

More information

Conferencing Moderator Guide

Conferencing Moderator Guide Conferencing Moderator Guide Patent Information The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Vail Systems, Inc. 2009 UniVoIP,

More information

HiDef Corporate Moderator Guide 7414 Hollister Avenue Goleta CA 93117 http://support.citrixonline.com 2013 Citrix Online, LLC. All rights reserved.

HiDef Corporate Moderator Guide 7414 Hollister Avenue Goleta CA 93117 http://support.citrixonline.com 2013 Citrix Online, LLC. All rights reserved. HiDef Corporate Moderator Guide 7414 Hollister Avenue Goleta CA 93117 http://support.citrixonline.com 2013 Citrix Online, LLC. All rights reserved. Contents Get Started with Your Account... 1 Log In...

More information

High Quality Automated Conference Calling. No reservations, 24 Hour Instant Access, Permanent Dial Information

High Quality Automated Conference Calling. No reservations, 24 Hour Instant Access, Permanent Dial Information High Quality Automated Conference Calling No reservations, 24 Hour Instant Access, Permanent Dial Information Feature rich commands via telephone keypad or Web Controls International Toll Free service

More information

Reservationless Call Manager User Guide. 1 Go to http://ccimeet.tcconline.com.

Reservationless Call Manager User Guide. 1 Go to http://ccimeet.tcconline.com. Guide Reservationless Call Manager User Guide The Reservationless-Plus Call Manager adds the power of the Internet to your audio call. It turns your call into an integrated experience that adds impact

More information

Cisco WebEx Web Conferencing, provided by InterCall Audio Controls User Guide

Cisco WebEx Web Conferencing, provided by InterCall Audio Controls User Guide Cisco WebEx Web Conferencing, provided by InterCall Audio Controls User Guide For more information: In the U.S.: 800.374.2441 www.intercall.com info@intercall.com In Canada: 877.333.2666 www.intercall.ca

More information

BroadData Audio Conferencing Product Upgrade (If your current domestic toll-free dial-in number is 888-942-8686)

BroadData Audio Conferencing Product Upgrade (If your current domestic toll-free dial-in number is 888-942-8686) BroadData Audio Conferencing Product Upgrade (If your current domestic toll-free dial-in number is 888-942-8686) In an effort to improve your conferencing services, we will be upgrading our audio conferencing

More information

FreeConference iphone Mobile App

FreeConference iphone Mobile App 1. What is Mobile Conferencing? 2. Device Requirements 3. Account Login or Sign-up 4. Schedule a Conference 5. Quick Conference 6. Add Participants to a Conference 7. Create a Group Pg 1 Pg 1 Pg 2 Pg 3

More information

Reservationless Audio Conferencing

Reservationless Audio Conferencing Reservationless Audio Conferencing Forward Participants the Date, Time, Time zone, Dial-in telephone number(s) and 1 Conference Passcode. 2 At the specified time, dial the Dial-in Telephone Number. 3 When

More information

AT&T Reservationless Service User Guide. April 16, 2007

AT&T Reservationless Service User Guide. April 16, 2007 April 16, 2007 CHAPTER ONE...3 AT&T RESERVATIONLESS SERVICE INTRODUCTION..3 USER TYPES...3 ACCESS NUMBERS, PASSWORD, AND SECURITY CODE...3 PREPARING FOR A CONFERENCE CALL - PRE-CONFERENCE REQUIREMENTS...4

More information

Rev. 2.6.4. www.telinta.com

Rev. 2.6.4. www.telinta.com Rev. 2.6.4 Copyright Notice Copyright 2010-2014 Telinta Inc. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the

More information

Document and Software Copyrights. Trademarks. ShoreTel Converged Conferencing V7.1 User Guide. Version Information. FCC Interference Statement - 1 -

Document and Software Copyrights. Trademarks. ShoreTel Converged Conferencing V7.1 User Guide. Version Information. FCC Interference Statement - 1 - August, 2008 Document and Software Copyrights Copyright 1998 2008 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents of this publication

More information

TWO WAYS TO SCHEDULE A SCOPIA VIDEO CONFERENCE BASED MEETING. 1- SCOPIA USER PORTAL 2- OUTLOOK SCOPIA MEETING PLUG-IN

TWO WAYS TO SCHEDULE A SCOPIA VIDEO CONFERENCE BASED MEETING. 1- SCOPIA USER PORTAL 2- OUTLOOK SCOPIA MEETING PLUG-IN TWO WAYS TO SCHEDULE A SCOPIA VIDEO CONFERENCE BASED MEETING. 1- SCOPIA USER PORTAL 2- OUTLOOK SCOPIA MEETING PLUG-IN USING IVIEW SCOPIA USER PORTAL TO SCHEDULE A MEETING: GO TO: http://iview.utoledo.edu:8080/

More information

Sonera Meeting Services Microsoft Office 365 dial-in service. Quick Start Guide

Sonera Meeting Services Microsoft Office 365 dial-in service. Quick Start Guide Sonera Meeting Services Microsoft Office 365 dial-in service Quick Start Guide Revised: September 2015 Contents Introduction... 2 System Requirements... 2 What s New in This Guide... 2 Tips for Using Audio

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

Audio Conference in Adobe Connect. TLTC Learning Technologies

Audio Conference in Adobe Connect. TLTC Learning Technologies Audio Conference in Adobe Connect TLTC Learning Technologies Table of Contents Audio Communication in Adobe Connect... 3 Setting Up Audio Conference in an Adobe Meeting... 3 Activating the UMD Conference

More information

USER S GUIDE: Audio Conferencing. Start increasing your efficiency today.

USER S GUIDE: Audio Conferencing. Start increasing your efficiency today. USER S GUIDE: Audio Conferencing Start increasing your efficiency today. Table of Contents Conferencing Basics 3 Conferencing Set Up Options 4 Call Control Features 5 Security Features 6 Call Control Commands

More information

AT&T Connect Global Reservationless Service User Guide. Version: S. March 8, 2011

AT&T Connect Global Reservationless Service User Guide. Version: S. March 8, 2011 AT&T Connect Global Reservationless Service Version: S March 8, 2011 1 CHAPTER ONE... 2 1.1 AT&T RESERVATIONLESS SERVICE - INTRODUCTION... 2 1.2 USERS TYPES... 2 1.3 CONFERENCE ACCESS NUMBERS... 2 1.4

More information

Audio and Web Conferencing quick start guide

Audio and Web Conferencing quick start guide Audio and Web Conferencing quick start guide Orange Business Services would like to thank you for using its Audio and Web Conferencing services the way to set up and schedule your conferences depends on

More information

Assistant-Enterprise Toolbar Go to http://www.vc3.com/support/pages/voiceadvantage-guides.aspx to access the toolbar download.

Assistant-Enterprise Toolbar Go to http://www.vc3.com/support/pages/voiceadvantage-guides.aspx to access the toolbar download. Assistant-Enterprise Toolbar Go to http://www.vc3.com/support/pages/voiceadvantage-guides.aspx to access the toolbar download. Assistant Enterprise Toolbar in Internet Explorer: Assistant Enterprise Toolbar

More information

Avaya one-x Communicator User Reference

Avaya one-x Communicator User Reference Avaya one-x Communicator User Reference November 2009 Table Of Contents Introduction...1 Log into the server...3 Log out of the server...5 Use your feature buttons...7 Use Avaya one-x Communicator with

More information

Using Avaya Flare Experience for Windows

Using Avaya Flare Experience for Windows Using Avaya Flare Experience for Windows Release 9.0 Issue 02.01 September 2013 Contents Chapter 1: About Flare Experience... 5 About Flare Experience... 5 Main window... 6 Button descriptions... 10 Chapter

More information

Skype for Business Phone Conference Call

Skype for Business Phone Conference Call Ready Reference 062316 Introduction Skype for Business Phone Conference Call Skype for Business (formerly MS Lync) provides an easy way to join phone conference calls anytime without assistance from a

More information

ShoreTel Converged Conferencing ShoreTel Converged Conferencing V5.6.2b Quick Start Guide

ShoreTel Converged Conferencing ShoreTel Converged Conferencing V5.6.2b Quick Start Guide October, 2005 Document and Software Copyrights Copyright 1998 2005 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents of this publication

More information

Conferencing Moderator Guide - Proprietary - 2007 Nextera Communications. Conferencing Moderator Guide

Conferencing Moderator Guide - Proprietary - 2007 Nextera Communications. Conferencing Moderator Guide - Proprietary - Conferencing Moderator Guide TABLE OF CONTENTS 1 INTRODUCTION...3 2 ACTIVATING THE CONFERENCE CALL...3 3 QUICK KEY REFERENCE FOR TELEPHONE ADMINISTRATION...3 4 WEB INTERFACE...4 4.1 Accessing

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

Audio and Web Conferencing

Audio and Web Conferencing DATA SHEET MITEL Audio and Web Conferencing Simple, Cost-effective Audio and Web Conferencing Mitel Audio and Web Conferencing (AWC) is a simple, cost-effective and scalable audio and web conferencing

More information

ConVox Audio Conference Solution

ConVox Audio Conference Solution ConVox Audio Conference Solution Feature-rich audio conferencing solution Agenda ConVox ACB Features ConVox ACB Special Features ConVox ACB User Interface Set up Screen Shots - Reports Benefits Company

More information

Conference Connections User Guide. Quick, Easy, On-demand Reservationless Conferencing. Verizon Enterprise Solutions Group

Conference Connections User Guide. Quick, Easy, On-demand Reservationless Conferencing. Verizon Enterprise Solutions Group Conference Connections User Guide Quick, Easy, On-demand Reservationless Conferencing. Verizon Enterprise Solutions Group Table of Contents Introduction 2 User Terms and Definitions 3 Feature Descriptions

More information

UNITY MOBILE FOR ANDROID END USER GUIDE

UNITY MOBILE FOR ANDROID END USER GUIDE UNITY MOBILE FOR ANDROID END USER GUIDE Contents 1. Introduction... 3 2. How It Works... 3 3. Getting Started... 4 3.1 Login... 4 3.2 Linking Unity to the Mobile Device... 4 3.3 Specifying the Outgoing

More information

1. Dial into the system using either the toll-free domestic phone number or the international phone number that was supplied to you.

1. Dial into the system using either the toll-free domestic phone number or the international phone number that was supplied to you. Quick Start - Conference Call Setup 1. Dial into the system using either the toll-free domestic phone number or the international phone number that was supplied to you. 2. Enter your HOST ENTRY CODE followed

More information

YOUR INDIANA COMMUNICATIONS COMPANY. Conference Calling. User Guide

YOUR INDIANA COMMUNICATIONS COMPANY. Conference Calling. User Guide YO CO CO YOUR INDIANA COMMUNICATIONS COMPANY Conference Calling User Guide For assistance, please call (812) 876-2211. Setting Up Your Conference Call Setting up a Smithville Conference Call is easy. First,

More information

How to use Audio Conferencing Service

How to use Audio Conferencing Service How to use Audio Conferencing Service 1. Account Info In this section you can find all account relevant information 2. Modify Password Enter your Old Password Enter your New Password Re-enter your new

More information

Unified Meeting 5 User guide for MAC

Unified Meeting 5 User guide for MAC Unified Meeting 5 User guide for MAC Unified Meeting 5 is a web based tool that puts you in complete control of all aspects of your meeting including scheduling, managing and securing your meetings.. Whether

More information

Conference Instructions

Conference Instructions Step 1-Setup Conference Call Conference Instructions Organize your conference call by notifying all participants of the date and time for your conference call and provide them with the conference dial-in

More information

RESERVATIONLESS-PLUS

RESERVATIONLESS-PLUS RESERVATIONLESS-PLUS Feature Detail Reservationless-Plus allows you to access a conference call at a moment s notice. Whether you have weekly recurring meetings or you are organizing a last minute meeting,

More information

Telecommunications Bulletin

Telecommunications Bulletin Telecommunications Bulletin Customer Service Center (CSC) Volume: CSC 12-15 March 15, 2012 Theresa Starling CSC Manager CONFERENCING SERVICES: BIG CHANGES ON THE HORIZON In recent months, hackers have

More information

BT MeetMe with Global Access

BT MeetMe with Global Access Data sheet BT MeetMe with Global Access The easy way to collaborate Whether you re a multi-national organisation with teams all over the world or a small business with clients across the country, offers

More information

Genesys Meeting Center User Guide v4.11

Genesys Meeting Center User Guide v4.11 Genesys Meeting Center User Guide v4.11 www.intercalleurope.com Information Hotline 0871 7000 170 +44 (0)1452 546742 conferencing@intercalleurope.com Reservations 0870 043 4167 +44 (0)1452 553456 resv@intercalleurope.com

More information

RingCentral Office. Basic Start Guide FOR USERS

RingCentral Office. Basic Start Guide FOR USERS RingCentral Office Basic Start Guide FOR USERS Contents 3 Getting Started 4 How to access your account 5 The Overview Page 6 Messages 7 Activity Log 8 Contacts 9 Settings 10 Tools 11 Do Not Disturb (DND)

More information

Microsoft Office Live Meeting Audio Controls Users' Guide

Microsoft Office Live Meeting Audio Controls Users' Guide Microsoft Office Live Meeting Audio Controls Users' Guide For more information: 877.333.2666 www.intercall.ca InterCall s Reservationless-Plus SM Audio Integration Office Live Meeting s integrated audio

More information

Audio Conferencing Services Overview from BT Conferencing. Presented by BT Conferencing

Audio Conferencing Services Overview from BT Conferencing. Presented by BT Conferencing Audio Conferencing Services Overview from BT Conferencing Presented by BT Conferencing Objectives Outlining Ford Audio Conferencing choices Which service do I choose? Scheduling an Event Call successfully

More information

The instructions in this user guide will help make meetings easier to manage, more effective and more productive.

The instructions in this user guide will help make meetings easier to manage, more effective and more productive. User Guide for Windows ZONE Conference - Unified Meeting 5 is a web based tool that puts you in complete control of all aspects of your meeting including scheduling, managing and securing your meetings.

More information

BT Product and Services Agreement

BT Product and Services Agreement 1. DEFINITIONS The following definitions shall apply, in addition to those in the General Terms and Conditions of the Product and Services Agreement ( PSA ). Account BT Conferencing Co-ordinator BT Express

More information

A.P. Moller Maersk s Conferencing Services Audio Controls User Guide

A.P. Moller Maersk s Conferencing Services Audio Controls User Guide A.P. Moller Maersk s Conferencing Services Audio Controls User Guide When using A.P. Moller Maersk s Conferencing Services suite of solutions, powered by WebEx, you have the ability to add a Reservationless-Plus

More information

User guide Automated audio conferencing solution

User guide Automated audio conferencing solution User guide Automated audio conferencing solution this guide will help you scheduling and running audio conferences very easily from https://www.orangebusinessconferencing.com/ What you will learn : manage

More information

How to install and use the File Sharing Outlook Plugin

How to install and use the File Sharing Outlook Plugin How to install and use the File Sharing Outlook Plugin Thank you for purchasing Green House Data File Sharing. This guide will show you how to install and configure the Outlook Plugin on your desktop.

More information

Table of Contents. Meet-Me Audio Conferencing Service: Chairperson User Guide v1.2. Getting Started Setting-Up a Conference Call

Table of Contents. Meet-Me Audio Conferencing Service: Chairperson User Guide v1.2. Getting Started Setting-Up a Conference Call : Chairperson User Guide v1.2 Table of Contents Getting Started Setting-Up a Conference Call Commands & Features Chairperson Commands and Features Participant Commands and Features Helpful Hints Connection

More information

LEVEL 3 SM XPRESSMEET SOLUTIONS

LEVEL 3 SM XPRESSMEET SOLUTIONS LEVEL 3 SM XPRESSMEET SOLUTIONS USER GUIDE VERSION 2015 TABLE OF CONTENTS Level 3 XpressMeet Calendar...3 Level 3 SM XpressMeet Outlook Add-In...3 Overview...3 Features...3 Download and Installation Instructions...

More information

How To Use Allworx On A Pc Or Mac Or Ipod Or Ipo Or Ipode Or Ipro Or Iporode Or Mac (For A Mac) Or Ipore Or Ipos Or Ipob Or Ipocode (

How To Use Allworx On A Pc Or Mac Or Ipod Or Ipo Or Ipode Or Ipro Or Iporode Or Mac (For A Mac) Or Ipore Or Ipos Or Ipob Or Ipocode ( Allworx User s Guide (Release 7.2.3.x) No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording,

More information

Bizconferencing Service

Bizconferencing Service Bizconferencing Service Welcome! Thank you for using Dialog Bizconferencing Service, the flexible and cost effective Conference Solution that is secure and easy to use anytime, anywhere! This requires

More information

Genesys Meeting Center User Guide

Genesys Meeting Center User Guide Genesys Meeting Center User Guide v4.0. For more information: 866.46.797 www.genesys.com Genesys Meeting Center is your perfect everyday business conferencing tool. Our awardwinning technology integrates

More information

Unify OpenScape UC Web Client User Manual

Unify OpenScape UC Web Client User Manual Unify OpenScape UC Web Client User Manual Contents Introduction... 1 E164 Numbers... 1 Dialling out... 1 Logging in to the Unify OpenScape Web Client... 2 Using the Unify OpenScape Web Client Main Toolbar...

More information

Web Conferencing Guide for Session Hosts using Microsoft Lync

Web Conferencing Guide for Session Hosts using Microsoft Lync Web Conferencing Guide for Session Hosts using Microsoft Lync With MS Lync, faculty and staff can plan and schedule online meetings for collaborative activities with the ability to share audio, video,

More information

Configuring a Smart Conference

Configuring a Smart Conference Configuring a Smart Conference Ifbyphone s Smart Conference allows you to set up instant or scheduled conference calls and, optionally, to call the conference attendees rather than waiting for them to

More information

RingCentral for Google. User Guide

RingCentral for Google. User Guide RingCentral for Google User Guide RingCentral for Google User Guide Contents 2 Contents Introduction............................................................... 4 About RingCentral for Google..........................................................

More information

MICROSOFT OFFICE LIVE MEETING GUIDE TO RECORDING MEETINGS

MICROSOFT OFFICE LIVE MEETING GUIDE TO RECORDING MEETINGS MICROSOFT OFFICE LIVE MEETING GUIDE TO RECORDING MEETINGS In partnership with Microsoft, InterCall provides Live Meeting web conferencing services. This guide makes several references to the service name,

More information

SMALL BUSINESS USER GUIDE

SMALL BUSINESS USER GUIDE AUDIO CONFERENCING How to Start a Conference Call: Dial In 1. Dial the access number for your region. USA: Dial Toll-Free: (800) 444-801 (lower 48 states). Local USA Access Numbers: View Access Numbers

More information

Audio Web Conferencing User Guide

Audio Web Conferencing User Guide Audio Web Conferencing User Guide The AWC product allows you to schedule and manage Audio and Web Conferences using a Web-based interface. Carleton University 0 Table of Contents Getting Started... 4 Computer

More information

ShoreTel 13 Conferencing User Guide. Part Number 850-1234-01

ShoreTel 13 Conferencing User Guide. Part Number 850-1234-01 ShoreTel 13 Part Number 850-1234-01 Document and Software Copyrights Copyright 1998-2012 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved. Printed in the United States of America. Contents

More information

Figure 2 4. Click OK (Fig 2, 2). 5. You will enter the conference. Figure 1

Figure 2 4. Click OK (Fig 2, 2). 5. You will enter the conference. Figure 1 Microsoft Lync 0 Joining a Conference Introduction You and meeting participants may join a Lync 0 meeting and conference call in several ways:. With Lync 0. You need the full Lync client installed (necessary

More information

Host - Dialing In To An Adobe Connect Meeting

Host - Dialing In To An Adobe Connect Meeting Host - Dialing In To An Adobe Connect Meeting This How-To Guide will walk a Connect Meeting Room Host through the process of starting the Audio option within a Connect Meeting room. NOTE: The Attendees

More information

RiOffice Users Manual

RiOffice Users Manual RiOffice Users Manual Rio Networks 9/23/2009 Contents Available Services... 4 Core PBX Features... 4 Voicemail Features... 4 Call Center Features... 4 Call Features... 4 Using Your Phone... 5 Phone Layout...

More information

Having Conversations Using Cisco Unified Personal Communicator

Having Conversations Using Cisco Unified Personal Communicator CHAPTER3 Having Conversations Using Cisco Unified Personal Communicator About Conversations, page 3-1 How To Make Calls, page 3-2 Responding to Incoming Calls, page 3-5, page 3-6 About Conversations You

More information

Contents 1. Setting up your Phone Phone Setup Phone Usage 2. User Portal 3. Softphone for your computer 4. Faxing

Contents 1. Setting up your Phone Phone Setup Phone Usage 2. User Portal 3. Softphone for your computer 4. Faxing User Guide 1 Contents 1. Setting up your Phone Phone Setup Phone setup instructions Recording Voicemail Greeting and Voicemail Menu Testing tools Phone Usage Call Transfer, Call Forwarding and Do Not Disturb

More information

Microsoft Office Live Meeting Audio Controls Users' Guide

Microsoft Office Live Meeting Audio Controls Users' Guide Microsoft Office Live Meeting Audio Controls Users' Guide InterCall s Reservationless-Plus SM Audio Integration For more information: www.intercallapac.com Australia 1800 468 225 +61 2 8295 9000 Hong Kong

More information