Kristen K. Poborsky Virtual Assistant with an MBA Things You Can Delegate to a Virtual Support Team

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1 Support/Administrative Things You Can Delegate to a Virtual Support Team Check voic and respond to standard inquiries or provide you with details when appropriate Provide customer support, trouble shooting to clients, customers, etc. Set up recurring billing for clients, customers Schedule client appointments for you Sent up an online calendar so people can schedule appointments with you (Time Driver or Tungle.me Send out cards for you Create monthly sales, revenue & expense reporting Implement online systems for you (calendar, membership software, shopping cart & ect...) Manage customer support for your membership group Screen s, send you only what you need to see Manage projects, tasks & priorities Time Management Set up online calendar (Google) to share information and synch it with your existing calendar (Outlook or other) Book appointments for you Set up an automated scheduling tool (Time Driver or Tungle.me), allowing people to book appointments with you Block out your calendar to identify times when you are out of your office, time for you to do your own work Act as your gatekeeper and protect your time Note key dates, deadlines & upcoming events on your calendar. Include important details for each event Color code your calendar so you can easily identify which appointments are which Website Create a custom Wordpress website Make simple changes to your Wordpress website Set up and monitor website traffic and conversion using Google Analytics Review website monthly, check for broken links, fix Remove or hide pages when no longer needed Create and add opt-in forms for your IFO or Tele-Seminar registration

2 Blog Promotion & Maintenance Connect blog to Twitter and Facebook Keyword research and add SEO optimization to website pages Post content to your blog, find and add images for your post Research and find places to submit your blog to Research other blogs to link to Research and find other relevant blogs for you to post comments on Set up Google Alert with key terms so you can visit other blogs and post comments Add new widgets and plug-ins to blog Shopping Carts Set up a shopping cart system, integrate with gateway and website Customize your shopping cart to reflect your personal branding Create product categories to keep you organized Set up domain masking so your URL s are consistent with your website URL Set up shipping and tax tables Set up coupons and bundle offers Set up and review recurring orders, make sure they are running properly Manage bounces Create and run monthly sales reports Affiliate Programs Set up an affiliate program in your shopping cart Help you to develop copy for and set up affiliate system Create social media posts for Affiliates (LinkedIn, Facebook and Twitter) Create Sample Blog Posts for Affiliates Create a master Affiliate Marketing Calendar and manage it for you making sure everything gets completed on schedule Send out s to Affiliates with marketing information Give your top affiliates personal attention by contacting them via phone, get feedback Run affiliate sales reports Process monthly Affiliate payments for you

3 Auto-Responders Create a custom auto-responder template that is consistent with your branding Create auto-responders in your shopping cart for all of your products and events Set up timing for auto-responders Add tracking links with your auto-responders Review and report on tracking link statistics to see what is working Ezine Creation and Delivery Create a custom ezine, making sure it matches your branding Create custom ezine graphics (headers, sub headers footers and promotional graphics) Create a master ezine schedule, send out reminders when material is due, make sure deadlines are met Proofread, provide suggestions and make sure information is included Format your ezine for you using your ezine delivery program (shopping cart, Constant Contact, aweber etc ) Find and add images appropriate to your content Proof, test and send your ezine. Make sure all graphics and links are done correctly. Contact JV partners with article requests or content for other areas of your ezine Repurpose your ezine content, post articles on your blog, use articles to create free give-aways etc... Post update on social media about your current ezine articles to help you build your list Create an ezine tracking system, include list building statistics Tele-seminars done For You Set up tele-seminar master schedule Schedule/reserve bridge line Setup free conference calling Set up Tele-seminar marketing system for you Auto-responders, Sales pages, Broadcast s, Thank You pages, Reminder s and Recording of Tele-seminar Market your Tele-seminar on Social Media Set up events, start discussions, Tweets & Facebook updates Post your audio recording on your website Follow up with registrants with reminders and audio recordings Give you details about Tele-seminar, date time, audio recording instructions, number of registrants Do a practice dry run of Tele-seminar, help you gain mastery of recording, muting etc prior to event Transcribe the Tele-seminar for you Repurpose your Tele-seminar Audio for you into blog posts, articles, and free give-aways.

4 Irresistible Free Offers (IFO s) Give you other IFO examples and provide you with feedback on setting yours up Proof read and format your IFO, including cover and page graphics Set up IFO delivery to people signing up for your list via your Shopping cart or Auto-responder program Create cover graphics for IFO to add to website Create and post your sign up form on your website Assist you with copy for thank you page, set up on website Membership Sites Set up membership site on Wordpress (Wishlist or amember) Connect with shopping cart or other Auto-responder program Connect with Payment processing (Paypal or Shopping cart) Create membership levels Help you with content and set up pages for membership levels on a regular basis Send access information to new members Provide customer support to members, send regular s with upcoming events or other information to them Obtain testimonials from member, use in marketing membership program Record, edit and post audio files for you Assist with Video creation, editing and posting List Building Outline various list building strategies Help you to put together a list building strategy that is right for you Implement tracking to help identify what works and what doesn t Help you to create an signature that includes a link to your website and IFO Develop a master marketing calendar: Blogging, Ezine, Broadcasts, Networking & Free Speaking Events Article Marketing Set up accounts for you; add photo and bio Research topics for articles Edit articles Provide keyword research Distribute articles online

5 Social Media Create and implement an overall strategy for social media marketing activities Set up social media accounts; create profile, custom backgrounds and badges Set up connection to various accounts using Hootsuite, TweetDeck and other resources Post regular updates Respond to DM s Review mentions and respond Create links and track success Research and join groups Place videos on You Tube Press Releases Provide suggested topics for press releases Provide Keyword research Proof read your press release Submit your press release Product Creation Support you in development of written and audio products Provide copywriting, editing and graphic design support Proof read and your written products Set up products in your shopping cart and link to your website Set up delivery for electronically delivered products Write and set up auto-responders Provide transcription of audio products Research and set up fulfillment house Submit orders to fulfillment house Product Launch Create a master schedule for product launch Create a check list for related tasks; ensure they are completed on time Set up auto-responders, broadcasts, promotions according to the launch schedule Create sales and thank you pages for website Set up shopping cart items and connect with website Plan and set up follow up campaign after initial launch Provide custom graphics for product and any promotional pieces