DIVISION OF ENGINEERING COMPUTING SERVICES DECS SERVICE DESK. Fall & Spring: Monday Thursday 8am to 9pm. Summer & Breaks:

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1 DECS Community IT Michigan State University College of Engineering DIVISION OF ENGINEERING COMPUTING SERVICES DECS SERVICE DESK For all questions and requests visit or 1325EB, e mail support@egr.msu.edu or call The Support Office is open: Fall & Spring: Monday Thursday 8am to 9pm Friday 8am to 5pm Saturday closed Sunday 4pm to 8pm Summer & Breaks: Monday Friday 8am to 5pm *The Support Office will be closed during university holidays.* 2 1

2 DECS SERVICES DECS is the technology resource and IT support unit for the College of Engineering. All engineering faculty, staff and students are provided an engineering account that includes: engineering e mail (separate from mail.msu.edu) network file storage and backups access to engineering site licensed software and resources Forward mail.msu.edu to egr.msu.edu No quota is imposed on egr.msu.edu e mail accounts and spam filtering is utilized. 3 WEB SERVICES 4 2

3 DECS SERVICES DECS staff provides support for: UNIX Windows and Mac OS Network Hardware Software Purchases Repairs Programming Mobile Devices Web and Application Development Contact DECS staff by e mailing support@egr.msu.edu or calling DECS SERVICES Faculty & students have several separate areas of storage space available: Home directories, the M: drive Research space on a separate file system, the R: drive Web space Class space, which is removed at the end of each semester OwnCloud for collaboration outside the College of Engineering Remote Access is available 6 3

4 BACKUPS & STORAGE DECS provides high speed, scalable and reliable network storage. Provides file snapshots as far back as three weeks for home and research providing immediate retrieval of deleted data. Tape back ups are performed daily. 7 ENGINEERING & ERC NETWORKS A Web based registration system is used to provide quick and automatic access to the wireless network. tiny.egr.msu.edu or dhcp.egr.msu.edu 8 4

5 Remote Access Engineering has a Juniper VPN available. Visit: for offsite use of site licensed software and access to mapped drives. Remote Desktop Services access the DECS Public Computer Lab Windows environment. SSH and SFTP access is available via scully.egr.msu.edu Linux compute servers longer compute jobs requiring more resources/run time. Remote Desktop Gateway 9 MAIL SERVICES Mail aliases for groups, as well as mailing lists for monitoring e mail to groups are available. There are no quotas on mail boxes. If you receive an e mail requesting you provide your password, this is a phishing attempt. Do NOT respond! DECS and MSU will never ask for your password. 10 5

6 ALWAYS UPGRADING Each year, new computers are purchased and installed in the engineering labs. The seats being replaced are then recycled into offices and research labs for faculty, staff and students. Requests are made through department chairs. From time to time monitors may be available. 11 DECS USER RESOURCES Equipment can be checked out for classes, conferences and international travel think export controls. Visit 1325 to check out: Laptops Tablet PCs Macs Projectors Digital still and video cameras Also use our: Plotters Laminator Color & black/white printers Scanners 3D Printers 12 6

7 SOFTWARE DECS will install and manage any software application that is needed for research and/or instruction whether it be on the UNIX compute cluster and/or PC labs. Allow four weeks for installation and testing before production. Through Microsoft's Developers Network Academic Alliance (MSDNAA) a lot of Microsoft's software is available to all faculty and students. The licensing and information is available at: Microsoft Office available campus wide For more information on software, visit the DECS website: 13 MANAGING YOUR OWN SYSTEMS Please be certain your systems are updated and patched regularly. Install and run anti virus (DECS can provide) Follow guidelines to secure the systems on the network. When a system is infected and poses a risk to other systems on the network, it will be blocked from the network. 14 7

8 Visit DECS for all of your technology support needs! Contact DECS at: 1325 Engineering Building (517)