Forefront Spam Filtering

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1 Forefront Spam Filtering

2 What s Happening? W&L s incoming filtering system has switched from Digitar to Microsoft ForeFront as of about 6:00 a.m. on Tuesday, August 14.

3 How Will This Affect You? You will receive an quarantine notification for new quarantined messages You can manage a quarantined message in that notification or view it online (requires a login) You can pro-actively manage the quarantine at CHECK YOUR DIGITAR FILTER as soon as possible

4 Forefront Spam Filtering Flow W&L Server: Valid ? Yes Yes Forefront: Valid ?? Quarantine Suspected Spam or Virus Inbox No Delete Known Spam or Virus Blue arrows denote automatic actions Red arrows denote user-controlled actions

5 Spam Quarantine Notification Message (sent when you have newly-quarantined messages since your last notification) The subject of the will be Spam Quarantine Notification and the sender is

6 To read an to determine if it s junk or not, click on the Subject of the (requires a login) To release a quarantined message to your Inbox, click on Move to Inbox To release a quarantined message to your Inbox AND send it to Microsoft to fine-tune ForeFront, select Not Junk

7 Accessing your Forefront Quarantine for the First Time In a web browser, go to The first time you need to access your quarantine, click on Need Your Password?

8 Accessing your Quarantine for the First Time (cont d.) Your address is your username Click Send You ll receive an from with the subject Password Change Confirmation

9 Confirmation Click on the link and set the password

10 Checking Your Quarantine Online Once you ve created a Forefront password, go to any time you want; just enter your address and Forefront password:

11 View of the Quarantine

12 1. Move to Inbox: Four Choices for Quarantined Messages 2. Not Junk: 3. Delete: 4. Leave it alone: (it will go away after 15 days)

13 Things to Remember about Your Quarantine Items in the quarantine will be deleted after 15 days * Your username is your address.* Your password is NOT synched with your W&L network password. * * (Almost) the same as Digitar Go to portal.digitar.com to check your quarantine with Digitar one final time as soon as possible before August 27, 2012

14 Reporting Spam From Your Inbox If spam mistakenly arrives in your inbox, report it by forwarding it as an attachment to

15 Or, in Outlook 2010, add the Reporting Plug-in

16 Reporting Spam (cont d.) You ll get an with the subject Spam Submission from the sender

17 If Forefront Detects a Virus The virus-laden will be deleted. You will receive a message with the subject [NOTIFICATION] Virus infected message rejected from the sender Virus Scanner You don t need to do anything, but if the sender address is someone you know, you might want to notify that person that you received an infected from their account

18 That s It, Except For. Safe Senders List Blocked Senders List Junk Filtering

19 Adding to Safe Senders List Right-click on message Then click Junk Then click Never Block Sender Any messages sent to that address are never stopped You can do this even if you don t turn on Junk Mail Filtering

20 Outlook 2010 Adding to the Safe Senders List Add single addresses by clicking on Add

21 Also Adding to Safe Senders Anyone that you send to is automatically added to your safe senders list (we ve configured our servers that way). This happens even if you don t activate Junk Mail filtering.

22 Special Note for MacOS Although you can add safe senders in Outlook 2011 for the Mac, these addresses are not synchronized with the Forefront server. You must use the Safe Sender list in OWA or in Outlook 2010 (via The Stable.)

23 Blocked Senders List You may specifically block senders by rightclicking on messages in your Inbox, Then click Junk Then click Always Block Sender Any messages sent to that address are added to a Blocked Senders List You can do this even if you don t turn on Junk Mail Filtering

24 Blocked Senders List Example

25 Forefront Spam Filtering Flow WITH Junk Mail Filtering W&L Server: Valid ? No Junk Filter: Meets additional safety criteria? Yes Yes No Yes Forefront: Valid ?? Quarantine Suspected Spam or Virus Inbox Junk Folder in Outlook No Delete Known Spam or Virus Blue arrows denote automatic actions Red arrows denote user-controlled actions

26 What is the difference between quarantine and junk mail filtering? Quarantine is what is caught by the Forefront service. Spam score > dump or send to quarantine Lower score goes to Exchange Junk Mail Filtering is what Outlook captures

27 First, Activate Junk Filtering You have to select Automatically filter junk here in OWA to activate junk filtering 1. Go to 2. Click on Options 3. Click on Junk 4. Select Automatically filter junk in OWA

28 Outlook 2010 Junk Options Click on Junk in the ribbon Junk Options Make sure that Automatically filter junk in OWA is checked

29 Outlook 2010 (Disregard This Message!)

30 Outlook 2010 Default Settings for Options

31 Check Your Junk Folder!! Once you activate junk e- mail filtering, you need to check your junk folder daily Add Junk folder to your Favorites in Outlook 2010 Right-click and Show in Favorites

32 Where to find help Information Desk x4357 (starts a help desk ticket)

33 Questions?

34 Why did we choose Forefront? Forefront is in the Gartner Magic Quadrant for secure gateways. Our student system has been using Forefront for several years, so we have some experience in ITS with this solution. You can manage your quarantine from the notification we hope most customers will find this more convenient than logging into a separate website. In Digitar, you had to log into the site to manage the quarantine. It s included in the fees we re already paying to Microsoft for Outlook, so the cost savings for the university is a factor. We would not let that be the only factor, but it is not inconsequential. Other solutions started at about $30,000-$50,000 per year. Forefront is can more easily be integrated with Active Directory, Outlook and our Microsoft environment. This is an efficiency for ITS and it allows us to more efficiently manage the spam filtering process in a number of ways. Digitar had made a couple of HUGE mistakes with our over the past year, so staying with them was not an option.

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