DEP S REMOTE ACCESS USER GUIDE

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1 DEP S REMOTE ACCESS USER GUIDE Office of Technology and Information Services June 2015

2 Table of Contents DEP s Remote Desktop Access User Guide... 2 How do I obtain access?... 2 List of software available through standard Remote Desktop Services... 2 How to login to Remote Desktop Services?... 2 Configuring Outlook for first time use in Remote Desktop Services... 4 How to add additional drive mappings to your Remote Desktop... 6 Computer setup requirements for remotely connecting to your office computer using Remote Desktop... 7 DEP s Remote Desktop Access User Guide Page 1

3 DEP s Remote Desktop Access User Guide The Office of Technology and Information Services provides Remote Desktop Web as a service to DEP employees. Approved employees have remote access to DEP s network as well as standard desktop applications through a web browser interface. Although the programs are actually running on a remote computer, to the user, they appear as if they are running on their local computer. How do I obtain access? Submit a Service Desk ticket to request access. You can submit a ticket by ing logging into the Service Desk customer portal or calling Supervisor approval is required and must accompany your request. List of software available through standard Remote Desktop Services Microsoft Office 2013 (Outlook, Word, PowerPoint, Excel, and OneNote) Skype for Business 2013 Internet Explorer 11 Acrobat Reader DC Snagit 12 Notepad WordPad Remote Desktop Connection How to login to Remote Desktop Services? 1. Open Internet Explorer and go to: a. In the domain\user name field type in: FloridaDEP\Your Username, example FloridaDep\Coyote_W. Note: In order to login you must prefix your username with Floridadep\. b. Type in your FloridaDEP password. This is the password you use to log into your computer each day. c. Security options Public vs Private This is a public or shared computer. If you are connecting to the remote desktop website using a computer in a public library, or from a computer that is shared by others, click This is a public or shared computer. This is a private computer. If you are using a work computer assigned to you that you do not share with other people, click This is a private computer. d. Click on Sign-in. DEP s Remote Desktop Access User Guide Page 2

4 2. Work Resources Window. Click on the RDS_Web icon. 3. Remote Desktop Connection window. Allow the remote computer to access the following resources on my computer. Select all the resources you wish to access (such as printing) on the local computer you used for connection. Check all that apply: Drives Other support PnP devices Audio recording Clipboard Printing Use the following credentials to connect. Note the employee s username will appear. Click on Connect. 4. After successfully connecting, you will see a screen similar to the one below. The new desktop looks and feels like Windows 8. Applications on the Remote Desktop work the same as applications on your regular computer. To open any of the applications on the desktop, place your mouse pointer on the application and double-click. You can log-off the Remote Desktop by DEP s Remote Desktop Access User Guide Page 3

5 double-clicking the Logoff shortcut. 5. From this desktop, you can click on Remote Desktop to remotely connect to your local computer. See Computer setup requirements for remotely connecting to your office computer using Remote Desktop. Click on the Remote Desktop Shortcut from the Windows Server 2012R2 desktop. When prompted with the Remote Desktop Connection, type your computer name in the Computer field and click Connect. When prompted for your username/password. Type your Floridadep username (Example: Coyote_W) and network password to login. Configuring Outlook for first time use in Remote Desktop Services The first time you use Outlook in this new environment, you will be required to configure it for mail setup. Upon double-clicking the Outlook icon, you will prompted with the setup wizard. 1. Welcome to Outlook 2013, click Next to continue. DEP s Remote Desktop Access User Guide Page 4

6 2. Add an Account window. Select Yes, and click Next to continue. 3. Auto Account Setup window. In the Address field, type in your DEP address. Click Next to continue. 4. Searching for your mail server settings window. Upon completion, click Next to continue. DEP s Remote Desktop Access User Guide Page 5

7 5. Windows Security login window. Verify the address is typed correctly. Type in your FloridaDEP password and click OK to connect to Outlook. How to add additional drive mappings to your Remote Desktop 1. From the desktop, click on the file folder icon located on the task bar as displayed below. 2. Windows File Manager. Right click on Network, select Map Network Drive. 3. Select Map Network Drive. Drive: Select a drive letter that is not in use. Folder: Type in the path of the network file share. Example: \\Fldep1\Temp_Common Click on the box to Reconnect at sign-in. Click Finish DEP s Remote Desktop Access User Guide Page 6

8 Computer setup requirements for remotely connecting to your office computer using Remote Desktop To remotely connect to the computer located in your office, the below settings are required on your local computer: 1. Change Power Settings. To change settings: Click on Start Control Panel Click on Power Options Select Change when the computer sleeps Under the Put the Computer to Sleep options, change the settings to Never for: o On Battery o Plugged in 2. Computer must remain on (i.e. do not turn off). 3. Must be a member of the Remote Desktop Users local group or set up as a local Administrator on the computer. Please contact the Service Desk to be added if you are not a member of either group. 4. Must have Computer Name. To obtain your computer name: Click on the Start Button Right click on Computer and select Properties. DEP s Remote Desktop Access User Guide Page 7

9 Computer Properties. DEP s Remote Desktop Access User Guide Page 8

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