Important Notes for WinConnect Server ES Software Installation:

Transcription

1 Important Notes for WinConnect Server ES Software Installation: 1. Only Windows 8/8.1 Enterprise, Windows 8/8.1 Professional (32-bit & 64-bit) or Windows Server 2012 (64-bit) or Windows Server 2012 Foundation (64-bit) or Windows Server 2012 Essentials (64-bit) or Windows Server 2012 R2 (64-bit) or Windows Server 2012 Foundation R2 (64-bit) is supported. 2. Windows 8/8.1 native remote desktop or Windows Server 2012 or Windows Server 2012 Foundation or Windows Server 2012 Essentials or Windows Server 2012 R2 or Windows Server 2012 Foundation R2 native terminal services must be working correctly before installing the WinConnect Server ES software. To verify if it works, you can use a remote client to connect to the Windows 8/8.1 native remote desktop or Windows Server 2012 or Windows Server 2012 Foundation or Windows Server 2012 Essentials or Windows Server 2012 R2 or Windows Server 2012 Foundation R2 native terminal services. 3. Windows 8/8.1 native remote desktop or Windows Server 2012 or Windows Server 2012 Foundation or Windows Server 2012 Essentials or Windows Server 2012 R2 or Windows Server 2012 Foundation R2 native terminal services feature need to be enabled so that remote clients can connect to the computer using Remote Desktop connection. To enable the Windows 8/8.1 native Remote Desktop or Windows Server 2012 or Windows Server 2012 Foundation or Windows Server 2012 Essentials or Windows Server 2012 R2 or Windows Server 2012 Foundation R2 native terminal services feature, go to Windows desktop Control Panel => System and Security => System => Allow remote access. Under the Remote Desktop section in the Remote tab, check the box Allow remote connections to this computer. Uncheck the box Allow connections only from computers running Remote Desktop with Network Level Authentication.

2 4. For Windows 8/8.1 or Windows Server 2012 or Windows Server 2012 Foundation or Windows Server 2012 Essentials or Windows Server 2012 R2 or Windows Server 2012 Foundation R2, make sure that your Windows Firewall (or any Firewall) not to block TCP ports 3389 (0d3d Hex). To configure the Windows Firewall from blocking the port used by Remote Desktop, go to Windows 8/8.1 desktop Control Panel => System and Security => Windows Firewall => Allow an app through Windows Firewall. Click on Change settings button. In the Allowed apps and features: section, scroll down the bar on the right side, locate Remote Desktop and check the boxes. Step 1 User must log into the computer as an Administrator with full access rights to install WinConnect Server ES software. After logging into Windows, run the WinConnect Server ES setup.exe file. Click Next to proceed. Step 2 After reading and accepting the license agreement, click on the Next button to continue with the WinConnect Server ES software installation.

3 Step 3 You should see a window similar to the one below. Click on the Next button. Step 4 To install the WinConnect Server ES software to the default folder, click Next to proceed.

4 Step 5 Select the additional tasks you would like to perform while installing WinConnect Server ES. Click Next to proceed. Step 6 Review the settings. Click Install to proceed or Back to modify the settings.

5 Step 7 Once the WinConnect Server ES software is successfully installed, you will be prompted to restart your computer. Click Finish to complete the setup. Important Notes for Internet Registration: 1. You must purchase/register WinConnect Server ES from the computer on which it has been installed (i.e. NOT from any other computer). Hence, please ensure that you have installed WinConnect Server ES software on the computer where you intend to deploy it and make sure WinConnect Server ES is working correctly in demo mode and meeting your requirement before proceeding with the purchase/registration process. 2. Ensure that you are using the Microsoft's Internet Explorer (32-bit) as the default browser. 3. Make sure you have logged into the Windows 8/8.1 or Windows Server 2012 (64-bit) or Windows Server 2012 Foundation (64-bit) or Windows Server 2012 Essentials (64-bit) or Windows Server 2012 R2 (64-bit) or Windows Server 2012 Foundation R2 (64-bit), as an Administrator with full access rights. 4. For the purchase or registration process to work correctly, you will need to run Microsoft's Internet Explorer (32-bit) with Administrator privileges. If you are not running Microsoft's Internet Explorer (32- bit) with Administrator privileges, please close Microsoft's Internet Explorer (32-bit) and follow the instructions described below to run Microsoft's Internet Explorer (32-bit) in Administrator privileges: To run Internet Explorer with Administrator privileges, on the "Start" screen, click on the "Desktop" icon. On the "Desktop" screen, locate the Internet Explorer icon on the Taskbar. Right-click on the Internet Explorer icon, move the mouse pointer to "Internet Explorer" and then right-click on "Internet Explorer" and click on "Run as administrator". A "User Account Control" prompt will appear, you will need to click on the "Yes" button to run Internet Explorer with Administrator privileges.

6 5. The "Internet Explorer Enhanced Security Configuration" setting in Windows Server 2012 or Windows Server 2012 Foundation or Windows Server 2012 Essentials or Windows Server 2012 R2 or Windows Server 2012 Foundation R2 must be turned off. Locate the Server Manager icon on the Taskbar. Click on the Server Manager icon -> Local Server. Under the Properties section, locate "IE Enhanced Security Configuration and then select "Off" for the Administrator. 6. Within Internet Explorer, click on Tools -> Internet Options -> Security -> Custom Level. Set the "Reset to:" option to "Medium" and click on the Reset button. Next, click on the "OK" button to apply the changes. This is what the WinConnect Server Registration site requires in order to successfully complete the purchase & registration process. Notes: When prompted to install and run the "ThinSoft..." and/or the "SheriffNet Module" ActiveX controls, you must click on the "Yes" button to install and run the ActiveX controls. Please wait for each page to load completely before proceeding to the next page. Step 1 On the Windows desktop, right-click on the WinConnect Server ES Control Center icon and then click Run as administrator. Click on the WinConnect Server ES Control Center icon located on your desktop. This will launch the WinConnect Server ES Control Center (see picture below). First, select Help from Control Center menu, and then select Register on the Web from the Help Sub-menu.

7 Step 2 Microsoft Internet Explorer will be launched and directed to the WinConnect Server ES Registration site. Select the language you wish to use to register WinConnect Server ES. Step 3 If you have purchased WinConnect Server ES prepaid serial number(s), enter the prepaid serial number(s) and click the Register New Serial Numbers button. If you do not have WinConnect Server ES prepaid serial number(s) and want to purchase/ register WinConnect Server ES license online, click CREATE NEW LICENSE AND PURCHASE WinConnect Server button.

8 Step 4 Enter the information requested and click CONTINUE WITH REGISTRATION. Step 5 Once WinConnect Server ES is successfully registered, you will need to restart Windows. ThinSoft Pte Ltd, 23 Tai Seng Drive, #06-00, Singapore Copyright ThinSoft Pte Ltd. All rights reserved