Remote Access End User Reference Guide for SHC Portal Access

Transcription

1 Remote Access End User Reference Guide for SHC Portal Access Version 2.0 6/7/2012 This remote access end user reference guide provides an overview of how to install Citrix receiver, which is a required application that you must install to access Citrix applications through portal.stanfordhospital.org.

2 Contents What You Will Need... 3 Installing Citrix Receiver for Mac 10.5 (Leopard)... 4 Installing Citrix Receiver for Mac 10.6 (Snow Leopard)... 5 Installing Citrix Receiver for Mac 10.7 (Lion)... 6 Installing Citrix Receiver for Windows... 7 Installing Citrix Receiver on an ipad... 8 Logging into SHC Portal and Accessing Citrix Applications Appendix Support Information Page 2

3 What You Will Need RSA Token Remote access requires a RSA token for login and authentication purposes. If you need a RSA token please note the following: o Physicians: You can contact SHC Service Desk at for assistance. o All other users: You are required to submit a form at If you have any questions regarding this form, please contact SHC Service Desk at Citrix Receiver - In order to access Citrix applications through portal.stanfordhospital.org, you will first need to ensure you have the Citrix Receiver application on any desktop, laptop or ipad you plan on using. To verify if you already have this application installed complete the following actions: o On a Windows client, click on your start button and type in Citrix Receiver in the search field. If you have this installed, you ll see Citrix Receiver appear under program files. o On a MacBook, click on your application folder, and you should see the Citrix Receiver application in this folder. o On your ipad, look through your apps and search for a Citrix Receiver app icon. Any of the following browsers: o Microsoft Internet Explorer (version 7, 8 or 9) o Mozilla Firefox (version 9.0.1) o Google Chrome (version 17) o Apple Safari (version 5.1.2) Page 3

4 Installing Citrix Receiver for Mac 10.5 (Leopard) 1. When you are viewing the SHC portal login page, click on Citrix Receiver Download as it s displayed here, and then click on Citrix Software for Mac OSX 10.5 (Leopard). 2. You will then see this pop up indicating the file is downloading. Once the download is complete, click on this file to install the application (details can be found in Appendix). Page 4

5 Installing Citrix Receiver for Mac 10.6 (Snow Leopard) 1. When you are viewing the SHC portal login page, click on Citrix Receiver Download as it s displayed here, and then click on Citrix Software for Mac OSX 10.6 (Snow Leopard). 2. You will then see this pop up indicating the file is downloading. Once the download is complete, click on this file to install the application (details can be found in Appendix). Page 5

6 Installing Citrix Receiver for Mac 10.7 (Lion) 1. When you are viewing the SHC portal login page, click on Citrix Receiver Download as it s displayed here, and then click on Citrix Software for Mac OSX 10.7 (Lion). 2. You will then see this pop up indicating the file is downloading. Once the download is complete, click on this file to install the application (details can be found in Appendix). Page 6

7 Installing Citrix Receiver for Windows 1. When you are viewing the SHC portal login page, click on Citrix Receiver Download as it s displayed here, and then click on Citrix Software for Windows. 2. Next, you will receive this pop up to allow Citrix receiver to download and install, click yes. Page 7

8 Installing Citrix Receiver on an ipad 1. When you are viewing the SHC portal login page, click on Citrix Receiver Download as it s displayed here, and then click on Citrix Software for ios devices (iphone/ipad). 2. This link will provide detailed steps to download a Citrix receiver app on your apple mobile devices. 3. For quick reference on how to download the app on your ipad, follow these steps: 1. On your ipad home screen, tap on the App Store icon. 2. Once you have entered the Apple store, type Citrix receiver for ipad in the search box. Page 8

9 3. Once you have identified the app, tap on it, and tap the free button next to Citrix Receiver to install the App. 4. Then enter your Apple ID Password in password pop-up when prompted and the install will begin. 5. To verify, look for this icon on your ipad. Page 9

10 Logging into SHC Portal and Accessing Citrix Applications 1. Type into your web browser, and click on Connect to Portal as displayed here. 2. You should now see the following login screen where you will enter your SHC username, password and a RSA token code. 3. You will need to access your RSA token code application. If your RSA application is installed on your desktop or laptop, you can simply click the copy button to paste. If it is on your mobile device, you will need to manually enter this into the Token code field on the logon page. Page 10

11 4. Once you ve entered your credentials, please click the logon button, and you should now be on the SHC Portal homepage. 5. For Citrix applications, click on Citrix login or Citrix for Remote Users. Page 11

12 Appendix For detailed instructions on how to install Citrix receiver on a Mac 10.5/10.6/10.7, please follow these steps: 1. Click on the URL for Citrix software compatible to your device. 2. You will then see this pop up indicating the file is downloading. Once the download is complete, click on this file to install the application (details can be found in Appendix). 3. You should then see this pop up where you will click on the yellow box. You will see this for Mac 10.6/10.7. You will see this for Mac Page 12

13 4. You might receive this security message to ensure you want to allow this install. If you do, click continue. 5. Click continue again. 6. To set up Citrix receiver settings click continue. 7. Next read the license and click agree to accept the software license agreement. Page 13

14 8. Click install. 9. You will then be asked to enter your password to allow the file to install. Once you enter your password click OK. 10. Finally, Citrix receiver is installed. Page 14

15 Support Information To request assistance please call SHC Service Desk at Page 15