The View from The Shard

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1 The View from The Shard The View is situated at the top of The Shard, the tallest building in Western Europe on floors 68, 69 and 72. The experience is a high tech and multi-sensory journey, with exhilarating 360 previously unseen views, stretching up to 40 miles across the city. At 800ft (244m), The View is almost twice the height of any other viewing platform in London. The Shard is an iconic, landmark building on the London skyline designed by Master Architect Renzo Piano. At a height of 1,016ft (310m) The Shard redefines London s skyline and is a dynamic symbol of London, recognisable throughout the world. Job Description Job Title: Reports to: Staff reports: Salary: Assistant Facilities Manager Head of Facilities None Up to 24 28,000 PA Closing Date: 16 th January 2015 Job Purpose: As part of the Facilities Management team, the Assistant Facilities Manager will have the responsibility of ensuring that all AV and IT equipment and base build electrical, mechanical, HVAC and general services equipment are maintained in accordance with the agreed specifications and all such services operate efficiently at all times. Our guests must be at the heart of all plans and decisions, to ensure that guests to The View enjoy a premium quality, guest focused customer service. Duties and responsibilities Visitor Experience Supports technical areas by ensuring the troubleshooting and maintaining of all IT and AV related equipment/systems and elements down to component level for The View including ticketing, access control, communication systems, general office functions and other elements as assigned To fully support The View Duty Manager and Events Operations Manager for both Operational hours and Corporate Events respectively as specified.

2 Manage Performance Maintain high standards of appearance for all areas to ensure that a safe, clean and attractive environment is provided for staff and customers. Health & Safety To undertake Health, Safety and Fire responsibilities with respect to you, staff, guests, others on the premises and the Shard estate. Ensure compliance with Shard Health and Safety procedures and completion and regular review of risk assessments To assist with all works, testing and record keeping of the fire alarm system in order to meet relevant conditions of fire risk assessment and other statutory requirements. Operational Standards To ensure all operations comply with a comprehensive set of Standard Operating Procedures (SOP's) To act as an ambassador for The View and lead teams to put our guests first Demonstrating a positive presence within The View by being alert and aware of guests, displaying positive body language, presenting yourself to the highest standard and wearing your uniform to the agreed guidelines, demonstrating that you are approachable to other staff and guests Recruitment, Selection & Training To assist with recruitment in other teams where required Resource Management Constantly challenge costs for the department to ensure mindful spending of budget, review operation and spends against costs To assist with planned and unscheduled maintenance programmes using the given computerised database for the relevant plant and equipment ensuring that all works are carried out efficiently and economically and that the required records are maintained. To schedule and supervise all contract works and repairs. To ensure that such works are as per specification and are in the best interest of the View and the Shard To assist in the preparation of specifications, and if necessary to liaise with other departments/consultants as necessary, for any new works or modifications to existing services and to progress such works. It is critical that the building and The View operation receives the minimum disruption while such works are carried out. Be responsible for the general maintenance of all areas of The View, including decoration and repair through contractors or the Facilities team. This will at times require a hands on approach.

3 Strategic Analysis and Planning To deputise for the Facilities Manager or the Head of Facilities when required To advise the Facilities Manager or Head of Facilities on all technical functions relating to plant equipment and IT/AV systems and to be familiar with latest developments in technology To promote the Facilities mechanism for recording activities for the handover process and works analysis Communication & Influencing Skills Motivate the wider View team via the provision of regular, appropriate information, in an informal, relaxed and interactive style Level of Authority A key member of The View management team As part of this team, responsibility for the technical elements of the guest experience Point of contact for key stakeholders e.g. Building Facilities Management, Systems Suppliers General Ability to work effectively in a team with good leadership and motivational skills Use telephones, radios, computers and other technology as required, to aid carrying out your duties Assist team members and other Shard staff as required Attending training courses as requested Adhere to The View code of conduct and uniform regulations To confidently make presentations to the wider team To proactively seek solutions and problem solve Any other duties appropriate to the grade of the post

4 Person Specification Knowledge Excellent knowledge of good health & safety management practice with experience of using systems for checking and monitoring health & safety issues (for example by completing risk assessments) Knowledge and passion for London Good knowledge and experience of implementing HR policy and procedures in the workplace, including recruitment and health & safety Good knowledge of existing employment legislation, including an understanding of access issues and the Equalities Act 2010 Skills /Competence Excellent communication, customer service and influencing skills, communicating clearly and confidently in English to a diverse range of guests, staff, peers and managers verbally and in writing Exemplary personal presentation standards Strong interpersonal skills with competence in building and maintaining effective working relationships at all levels of the organisation and with external stakeholders Proven technical expertise in more than one of the following fields: electrical, mechanical and HVAC systems computer hardware installation and maintenance computer software and systems electronics and circuitry design microcontrollers PLCs embedded PCs programming languages (assembly code, C, C++, Visual Studio.net) audio visual systems lighting control PC based IP networking Proven ability in taking accountability for the delivery of small projects, on time (and to budget) and can demonstrate a consistent and strong bias to action The ability to communicate in a second language Proficient in the use of Information Technology, able to design and maintain spread sheets and analyse data produced with a good working knowledge of Microsoft Office (including Outlook, Excel, Word and PowerPoint) with the ability to quickly and easily learn other software

5 Experience Good experience of providing a high quality IT, AV or M&E support service Academic Qualifications A Levels or equivalent qualification or proven experience in a customer facing role in a similar environment Experience in operating EPOS and/or electronic ticketing systems, including cash handling responsibilities Operational management responsibilities Good experience of working at management or supervisory level with demonstrable evidence of delivering excellent customer service, ideally within a large visitor attraction or similar environment A current first aid qualification Note: As may be expected with a new organisation, the nature of the tasks and inherent responsibilities are liable to change as the organisation and structure of the organisation change to respond to key project priorities and objectives over time. The job and its role will be subject to annual review and any adjustments in the role will be discussed and agreed with the post holder. All applications to be submitted to

6 GENERAL INFORMATION Working Environment Based at the Shard, London Bridge. Occasional travel may be required to attend industry events, training etc. Working Pattern Full time employees will be expected to work 42 hours per week on a roster pattern that will include weekends, bank holidays and evening working There is a need to be flexible with working hours and on occasion s work out of normal working hours to assist operational demands Team Organogram

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