JOB DESCRIPTION. ICT Technician Team Leader. Grade: People supervised by this post: ICT Technicians

Size: px
Start display at page:

Download "JOB DESCRIPTION. ICT Technician Team Leader. Grade: People supervised by this post: ICT Technicians"

Transcription

1 JOB DESCRIPTION Post Title: ICT Technician Team Leader Grade: G Department: ICT Services Reports to: ICT Services Manager People supervised by this post: ICT Technicians Education is an ever-changing service and all staff are expected to continually focus on enhancing the student experience, work constructively in teams and across the College activities and to adopt a flexible approach to their work. The job description is not intended to be exhaustive and is indicative of the nature and level of the responsibilities associated with the post. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the terms and conditions of employment associated with the post. 1 What is the purpose of the post? The purpose of the post is to be the team leader of the ICT Technicians, providing and enabling an effective ICT operation and helpdesk support across Inverness College UHI. The post holder s role is to monitor, review and improve the technologies, services and processes used to deliver ICT within the College.

2 2 What are the main responsibilities of the job? To ensure the College has a knowledgeable and accessible ICT service and helpdesk; To manage helpdesk rotas and ensure support for all ICT services across the College; To resolve and be the escalation point for ICT issues raised by phone, and face-to-face; To ensure processes and procedures are in place to ensure a consistent, efficient and effective support service for staff, students and research; To be the technical expert in ICT change and new technology projects; To ensure that the Local Area Network and the data held by the College is secure and available. 3 What particular knowledge, skills, experience and qualifications are required before appointment to this post? The ICT Technician Team Leader needs to have strong communication skills in working with the ICT Team, students, staff and colleagues across the wider University of the Highlands and Islands. The ICT Technician Team Leader should be capable of influencing others, in ensuring ICT is used effectively across the College. To work on business change, as well as technical projects, in a leadership role This is a customer-focused role and the post holder needs to have a strong customer skills. The post holder will be an enabler in ensuring the College ICT Services reflect and adapt to the demand of staff, students and research. The post holder needs strong time management and organisation skills as well as being flexible and adaptable to the changing demands of the role and developments in technology. The post holder requires strong technical ICT skills and experiences across the full range of services provided within the College in a medium sized enterprise. In particular, Windows desktop operating systems, Active Directory, phone management systems, tablets (ios / android / windows), networking (including wireless), multi-function printing devices and management software, video conferencing, file permission management and data security. The post holder needs to learn new technologies quickly and demonstrate how these can be of benefit to the College. The ICT Technician Team Leader will line manage and supervise the day-today work of the ICT technicians in the ICT Services Team. Continually looking to help improve their knowledge and experience to enable the College deliver an effective ICT Service.

3 The post holder needs to understand, review and monitor the effective delivery of an ICT business continuity policy for the College. Changes to ICT provision should lead to the ICT Technician Team Leader continually reviewing their impact on the bigger picture of ICT delivery. The ICT Technician Team Leader would need to deputise for the ICT Services Manager in meetings with Senior Management, Support Managers, Academic Managers as well as other external academic partners and institutions. Key Support Staff behaviour competencies: Working with others Communicating and Influencing Customer Focus Adaptability Organising and Delivery Teamwork 4 What special training/qualifications required for the post? The post holder should be able to demonstrate a passion to continually improve and look to learn and adapt to new technologies throughout their career, ideally through acquiring qualifications such as those listed below: Microsoft Professional Certifications ITIL Foundation certification Prince 2 Foundation and / or Practitioner. Cisco CCNA certification 5 How much and what type of experience is required to carry out the job at a fully effective level? Signification experience is required in leading on, and delivering on, a wide range of ICT systems in a medium-sized enterprise or larger. Such as supporting a wide range of devices (desktops, laptop, tablets, and phones), server support, phone systems, networking, file management, print management, video conferencing, Windows operating systems, Microsoft Office suite, other widely used education software. The post holder needs to understand the full range of ICT services and how each component helps to provide successful ICT operations. The post holder should also have experience of using, developing and managing an ICT helpdesk system in a medium-sized enterprise as well as an understanding of the demands of ICT delivery in further and higher education establishment. The post holder should have experience of team leadership, such as assigning work to other staff, managing team rotas and helping to develop the skills and

4 knowledge of the ICT technician team. 6 What equipment is the job holder required to use? Desktop computers, mobile computers, phones (desk and mobiles), network equipment (including wireless), servers, large multi-function printing devices, interactive displays, video conferencing devices, audio visual equipment. 7 Who or what plans the workload? The ICT Technician Team Leader reports to the ICT Services Manager and would be assigned projects and initiatives to help deliver the ICT Services team operating plan as well as other more reactive initiatives to help improve the ICT service delivery. The ICT Technician Team Leader would also develop his or her own work packages, as well as that of the ICT technician team, to help improve the service delivery. Such as assigning ICT technicians to work on a new project or changing operating procedures. The post holder is the lead technical expert for the ICT Technician team and will have issues escalated to them from the ICT technicians unable to resolve them. Therefore, the workload is a combination of responding to issues and incidents via the large staff, student and research based at the College as well as working on projects to implement new technologies or improve how services are delivered. 8 How far ahead is the workload planned and what information is required for planning purposes? The ICT Services team works to a five-year ICT Strategy, based on the wider College Strategy. Project and large-scale work packages are part of a yearly operating plan for the ICT Services team. Other ad hoc work and changes are implemented in response to user issues, user demand, as well as changing business need. 9 List the grade and numbers of people supervised by this post 3 x ICT Technicians, Grade D.

5 10 Describe situations where the post holder has to provide training or guidance to other colleagues Training and guidance to colleagues within the ICT Services team is an essential part of the role. Knowledge sharing is essential in providing a consistent and quality ICT service in the team. The post holder needs to manage, team lead and guide the ICT technicians in how to provide a quality, consistent ICT helpdesk and support function to the College. They should lead by example in providing exemplary ICT support and customer service. As a lead technical expert the ICT Technician Team Leader needs to understand new technologies quickly and in detail, as well as sharing this knowledge with both technical colleagues in the team and potentially to a nontechnical expert, in language they understand. This may also involve working on UHI-wide projects where the post holder will need to train and guide technical staff in the University s Executive Office as well as academic partners. 11 Who does the post holder have to deal with inside Inverness College? Why? In order to carry out the functions of this post the ICT Technician Team Leader should be in regular liaison with staff, students, researchers and Senior Managers. An understanding of learning and teaching, research, support functions, and activity across the College is essential in the delivery of successful ICT services. 12 Who does the post holder have to deal with outside Inverness College? Why? Inverness College UHI is part of the wider University of the Highlands and Islands and successful collaboration with colleagues and the University s Executive Office and other partner College sites is essential. To allow greater collaboration, more efficient delivery, and more time adding value to the ICT services being provided University wide. The post holder also needs to be able to liaise at a technical level with engineers and contractors across the various technologies and services deployed at the College. Such as telecommunication engineers, network consultants, software engineers, and so forth. This may also involve on-site supervision and coordination of site visits.

6 13 What type of problems does the post holder have to deal with? Why? The post holder needs to resolve complicated technical issues that are potentially escalated by ICT technicians unable to address them. The post holder needs to address operational issues to minimise impact on ICT service delivery in the College. The post holder needs to review trends in support issues and how to address the underlying problems causing these. 14 How does the post holder solve these problems? The post holder would solve problems by implementing new technical solutions, configuring technical equipment (such as servers, systems, desktops, group policy), recommending the purchase of new equipment of development of new services to the ICT Services Manager. More complex issues may require setting up development and test environments to trial and test new solutions. The ICT Technician Team Leader is the technical expert in the team for a wide range of services and where they cannot resolve these issues themselves they would need to liaise with ICT Manager, colleagues across UHI and / or 3 rd party consultants. 15 What is the most challenging aspect of the job? The most challenging aspect of the job is to be on top of a wide range of technologies and systems in the College, including awareness of trends and developments outside the College, in parallel with having a role both in maintaining the operational service and working on projects to allow the introduction of new services and technologies. 16 Who does the post holder turn to for advice and guidance? The post holder s line manager, the ICT Services Manager, would be the first point of contact for advice and guidance with ICT operations and projects. Other members of the ICT Services team, such as the System Developer, will also have experience and knowledge of systems and technologies installed across the College to assist on more complex issues. In addition, colleagues within the wider UHI and 3 rd Party consultants may also be available when working on specific projects.

7 17 What decisions does the post holder have to make? The post holder has to make decisions on how to address a wide range of technical issues, from that impacting an individual member or staff or student through to issues impacting the whole College. The post holder will also be the lead project manager, or technical lead on projects where they will help design and implement new technical solutions and ensure they are configured appropriately to address the demand of the College students and staff. For example, this could be a new phone system, ICT helpdesk system, print management software or new software. 18 What decisions have to refer to others? The ICT Technician Team Leader should liaise and escalate decisions to the ICT Manager that have a wide impact on the College or have a budgetary implication. Working Requirements The post holder may need to work occasional evenings to allow ICT configuration work to be done without impacting learning and teaching. 20 Describe any special features of the job not covered elsewhere in this job description The role requires travel between the Inverness Campus; School of Forestry, in Balloch; and, the Falcon Centre in Aviemore. A driving licence is essential, though a car is not necessary as the College has pool vehicles. 21 Flexibility The role may require working out of standard core hours to allow work to be done on technical solutions without impacting the core business hours of the College 22 Training/Development The post holder will be trained to fill any gaps in knowledge or skills, and to keep their technical, project and ICT operations knowledge valid and up to date. This will be a combination of learning in the role as well as course and appropriate examinations.

8 23 Health and Safety It is the responsibility of all staff to take reasonable care for their own health and safety and that of others whilst at work. You must not interfere with or misuse anything provided in the interests of health and safety and must cooperate with Inverness College in complying with its statutory obligations.

Transformation Service Customer Services Advert text for vacancy for Desktop Manager

Transformation Service Customer Services Advert text for vacancy for Desktop Manager Transformation Service Customer Services Advert text for vacancy for Desktop Manager Information and Communication Technology (ICT) is delivered through the Transformation Services Division as a central

More information

POST DESCRIPTION AND PERSON SPECIFICATION

POST DESCRIPTION AND PERSON SPECIFICATION POST SALARY HOURS OF DUTY LOCATION REPORTING TO RESPONSIBLE FOR SUPPORT DESK MANAGER 31,284-34,032 (subject to review) 35 Hours per Week TO BE ADVISED Head of Support Services Service Delivery Engineers

More information

Job Description. Service Desk Technician. Operations Team Leader

Job Description. Service Desk Technician. Operations Team Leader Job Description Job title Group Section Responsible to Responsibility for Employees Service Desk Technician Corporate ICT Operations Operations Team Leader None Job purpose This job exists to provide effective

More information

JOB DESCRIPTION. Principal Duties and Responsibilities

JOB DESCRIPTION. Principal Duties and Responsibilities JOB DESCRIPTION Job title: IS Service Desk Trainee Grade: Responsible to: IS Service Desk Team Leader Responsible for: None Liaises with: IS teams, Hanover Group colleagues, third party suppliers Role

More information

To have an overview of ICT Administration and Technical support in order to provide a consultancy service to schools.

To have an overview of ICT Administration and Technical support in order to provide a consultancy service to schools. Job Description Job Title: Service Delivery Manager Team: Grade: PO7 Service: Education ICT Job Number: Date last updated: September 2015 SAFEGUARDING, EQUALITY AND DIVERSITY We are committed to safeguarding

More information

BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES. Band 4 ICT Technician JOB DESCRIPTION

BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES. Band 4 ICT Technician JOB DESCRIPTION BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES BAND 4 ICT Technician JOB DESCRIPTION POSTS: REPORTS TO: ACCOUNTABLE TO: LOCATION: BAND: Band 4 ICT Technician (a waiting list may also

More information

Job Description. The post-holder will be expected to implement and work within the University s Policies, Procedures and Guidelines.

Job Description. The post-holder will be expected to implement and work within the University s Policies, Procedures and Guidelines. Job Description Job title: IT Support Manager Department/School: Computing Services (BUCS) Grade: 7 Location: University of Bath Job purpose The IT Support Manager will be responsible for the day-to-day

More information

1. To ensure the College desktop virtual environment is appropriately configured to maintain security and optimal performance.

1. To ensure the College desktop virtual environment is appropriately configured to maintain security and optimal performance. JOB DESCRIPTION Job Title: Grade: Hours: Location: Department: Accountable to: Virtual Desktop Engineer Support Grade F 37 hours per week (pro-rata) Framwellgate Moor Campus ICT Job Purpose The holder

More information

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No:

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: Job Description Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: ER035 Salary: Grade LM1(Points 32-35) Commencing 31,006 with progression

More information

Provide support and cover for other Lead Administrators, as well as support and cover for other members of the team.

Provide support and cover for other Lead Administrators, as well as support and cover for other members of the team. Job title: Lead Administrator Band: 3 Group: Work location: Responsible to: Resources Gloucester Business Support Manager Job purpose The Lead Administrator will be a member of the Business Support Team

More information

JOB DESCRIPTION. Financial Services and Support. Lead Service Desk Analyst

JOB DESCRIPTION. Financial Services and Support. Lead Service Desk Analyst a JOB DESCRIPTION Job Title: Division: Department/Region/Section: Location: Reports to: Responsible for: Grade: Service Desk Analyst Financial Services and Support Information Systems & Support HQ, Southwater

More information

The QAA Service Desk team provides IT and facilities related services to 180+ internal users, and 600+ external users.

The QAA Service Desk team provides IT and facilities related services to 180+ internal users, and 600+ external users. Job title: Service Desk Support Band: 3 Group: Work location: Responsible to: Resources Group Gloucester IT Service manager Job purpose The Q Service Desk team provides IT and facilities related services

More information

Role Profile. Job No. (Office Use) A79

Role Profile. Job No. (Office Use) A79 Role Profile Job Title Team Leader Service Desk Job No. (Office Use) A79 Band/Band Range- (for career grades) Grade I Directorate Corporate Support Department ICT Division Operational Service Delivery

More information

All IT staff will assist the development and implementation of a service management culture with strong performance management

All IT staff will assist the development and implementation of a service management culture with strong performance management Job escription ate April 2013 Post Title Schools IT Senior Analyst Post No. Grade Grade 7 Section Service Area Service Grouping Responsible To Schools IT Services/User Support Customer & Information Services

More information

JOB AND TASK DESCRIPTION

JOB AND TASK DESCRIPTION JOB AND TASK DESCRIPTION Job Title: IT Support Specialist (2 nd Line, Reporting and Monitoring) Division: Corporate Services Division Grade: J Reports To: IT Infrastructure and Operations Manager General

More information

Directorate of Academic Support. Systems Engineer

Directorate of Academic Support. Systems Engineer Directorate of Academic Support Systems Engineer 1. ORGANISATION 5. MAIN DUTIES AND RESPONSIBILITIES Reports to: Technical Services Manager Direct reports: Staff as allocated on a project basis

More information

POST DESCRIPTION AND PERSON SPECIFICATION

POST DESCRIPTION AND PERSON SPECIFICATION POST SALARY HOURS OF DUTY LOCATION REPORTING TO RESPONSIBLE FOR PAYMENT OFFICER 21,506 23,685 (SUBJECT TO REVIEW) 35 Hours per Week TO BE ADVISED Finance Manager Finance Assistants KEY RESPONSIBILITIES

More information

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support)

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Key Role Descriptors: Manchester City Council Role Profile Service Desk Analyst, Grade 6 ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Job Family: Technical The role holder

More information

HEALTHCARE SOLUTIONS

HEALTHCARE SOLUTIONS HEALTHCARE SOLUTIONS Healthcare solutions HEALTHCARE COMMUNICATIONS THE CHALLENGES The organisation is asking for improved communications, but resources and budget will not extend to a huge IP communications

More information

Job Description. Triage, resolve or escalate support calls within agreed timescales using IT Service Management principles and logging systems.

Job Description. Triage, resolve or escalate support calls within agreed timescales using IT Service Management principles and logging systems. Job Description Job title: AV Support Technician Department/School: Computing Services (BUCS) Grade: 5 Location: University of Bath Job purpose Provide professional, effective, knowledgeable and rapid

More information

POSITION PROFILE Support Officer, ICT. Position Summary. Position Statement. Corporate Vision. Constructive Culture ICT.

POSITION PROFILE Support Officer, ICT. Position Summary. Position Statement. Corporate Vision. Constructive Culture ICT. Position Summary Position Title: Business unit: ICT Support Officer ICT Division : ICT and Knowledge Management Classification : Level 5 Status : Position Statement The ICT Support Officer maintains the

More information

ROCHDALE BOROUGH COUNCIL JOB DESCRIPTION

ROCHDALE BOROUGH COUNCIL JOB DESCRIPTION ROCHDAL BOROUGH COUNCIL JOB DSCRIPTION DIRCTORAT: SRVIC: LOCATION: JOB TITL: Neighbourhoods Customers & ICT Floor 2, Number One Riverside ICT Desktop ngineer POST NUMBR: Grade: 5 Accountable to: Service

More information

To provide detailed procedural and systems documentation when required.

To provide detailed procedural and systems documentation when required. JOB DESCRIPTION Post Title: Department: Responsible to: Supervisory responsibility: ICT Technician ICT (Bursary) ICT Network Manager None Date of Issue: May 2016 Main Purpose of Job: Managed by the ICT

More information

POSITION DESCRIPTION ICT TECHNICIAN - HELPDESK SUPPORT

POSITION DESCRIPTION ICT TECHNICIAN - HELPDESK SUPPORT POSITION TITLE: LEVEL: HOURS: ICT Technician - Helpdesk Support Level 2 (Administrative & Technical Officers) The Roman Catholic Archbishop of Perth Non-Teaching Staff Enterprise Bargaining Agreement 2012

More information

Service Desk Technician Service Desk Team Leader None IT

Service Desk Technician Service Desk Team Leader None IT Job Description Job title: Reporting to: Direct reports: Division: Service Desk Technician Service Desk Team Leader None IT Purpose of job IT Service Desk s goal is to deliver optimal service to our internal

More information

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE:

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE: JOB SPECIFICATION JOB TITLE: GRADE: Service Support Manager SMP ORGANISATION CHART: JOB PURPOSE: Management responsibility for the Service Support within the Trust delivering an efficient and cost effective

More information

Job Description. The applicant will require the ability to learn key processes and gain an understanding of IT systems and how to support them.

Job Description. The applicant will require the ability to learn key processes and gain an understanding of IT systems and how to support them. Job Description Job Title Service Desk Function IT Services IT Service Desk Reporting to IT Service Desk Manager Direct Reports None Working Hours Standard 35 hours per week Normally working Mon Fri, this

More information

POSITION DESCRIPTION. Service Desk Analyst. Information Technology Services

POSITION DESCRIPTION. Service Desk Analyst. Information Technology Services POSITION DESCRIPTION Service Desk Analyst Information Technology Services Vacancy 14-31 October 2014 1 POSITION DESCRIPTION Service Desk Analyst Context Lincoln University is New Zealand s specialist,

More information

Band: 2. Job purpose. Main duties and responsibilities

Band: 2. Job purpose. Main duties and responsibilities Job title: Administrator Band: 2 Group: Work location: Responsible to: Resources Gloucester Business Support Manager Job purpose The post of Administrator will provide a full range of administrative support

More information

Job Description SF07708

Job Description SF07708 Job Description SF07708 Post Title: CRM/CMS Team Leader Grade: Grade 7 Faculty/Department: Reports to: Responsible For: Information Technology (COOG) Assistant Director of IT (Applications Development

More information

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff JOB DESCRIPTION Facilities Manager Soft Services DIRECTORATE: Merlin Works DEPARTMENT: Facilities Management SALARY: 44,880 RESPONSIBLE TO: Head of Facilities Management RESPONSIBLE FOR: Team Leaders and

More information

Islamic Relief Worldwide ICT Desktop Support Technician

Islamic Relief Worldwide ICT Desktop Support Technician Islamic Relief Worldwide ICT Desktop Support Technician BASE LOCATION: REPORTING TO: LINE MANAGEMENT RESPONSIBILITIES: Waterloo, London ICT Service Delivery None PURPOSE OF DIVISION: ICT is part of the

More information

SOUTH OF ENGLAND ADVOCACY PROJECTS JOB DESCRIPTION

SOUTH OF ENGLAND ADVOCACY PROJECTS JOB DESCRIPTION SOUTH OF ENGLND DVOCCY PROJECTS JOB DESCRPTON Job Title Project Deputy CS Salary Scale NJC 32-34 ( 26,784 28,353) Reporting to Locality Job Purpose 1. The Deputy will be concerned with providing direct

More information

Network Support Analyst Ref: 14-182 Salary circa 21,000-22,800 per annum 37 hours per week

Network Support Analyst Ref: 14-182 Salary circa 21,000-22,800 per annum 37 hours per week Network Support Analyst Ref: 14-182 Salary circa 21,000-22,800 per annum 37 hours per week IT Services are looking to recruit a Network Support Analyst to be responsible for delivering professional first

More information

Business (Development) Co-ordinator. 18,754-20,548 per annum. 37 hours per week. Business Hub. Cheltenham/Gloucester/Forest of Dean

Business (Development) Co-ordinator. 18,754-20,548 per annum. 37 hours per week. Business Hub. Cheltenham/Gloucester/Forest of Dean Post number: N230 Closing date: 22:00, Sunday 13 September 2015 Short listing date: Monday 14 September 2015 Interview date: Wednesday 30 September 2015 We are committed to ensuring all individuals are

More information

POST DESCRIPTION AND PERSON SPECIFICATION

POST DESCRIPTION AND PERSON SPECIFICATION POST SALARY HOURS OF DUTY LOCATION REPORTING TO RESPONSIBLE FOR HEAD OF INFRASTRUCTURE 42,820-46,222 (subject to review) 35 Hours per Week TO BE ADVISED Information Technologies Director Network Development

More information

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER The ICT Help Desk Support Officer is the first point of contact for all ICT Support and utilises their knowledge, training and skills

More information

Manchester City Council Role Profile. Desk Top Support Analyst, Grade 6

Manchester City Council Role Profile. Desk Top Support Analyst, Grade 6 Key Role Descriptors: Manchester City Council Role Profile Desk Top Support Analyst, Grade 6 ICT Service, Corporate Core Directorate Reports to: Team Lead (Desk Top Support) Job Family: Technical The role

More information

JOB DESCRIPTION BUSINESS DEVELOPMENT & PROJECT MANAGER

JOB DESCRIPTION BUSINESS DEVELOPMENT & PROJECT MANAGER JOB DESCRIPTION POST TITLE: POST NUMBER: WEB DEVELOPER IT14 GRADE: 9 RESPONSIBLE TO: RESPONSIBLE FOR: LIAISON WITH: BUSINESS DEVELOPMENT & PROJECT MANAGER N/A ICT Team, all users (customers) of MDDC ICT

More information

ICT Service Desk Team Leader. ICT Services Design Manager. Kings Way, South Melbourne. DATE: March 2015 ORGANISATIONAL ENVIRONMENT

ICT Service Desk Team Leader. ICT Services Design Manager. Kings Way, South Melbourne. DATE: March 2015 ORGANISATIONAL ENVIRONMENT POSITION: REPORTS TO: LOCATED: ICT Service Desk Team Leader ICT Services Design Manager Kings Way, South Melbourne DATE: March 2015 ORGANISATIONAL ENVIRONMENT Melbourne City Mission is a leader and innovator

More information

Children & Young People s Service. Website Development Youth Worker. Grade Grade 10

Children & Young People s Service. Website Development Youth Worker. Grade Grade 10 A Department: Job Title: Children & Young People s Service Website Development Youth Worker Grade Grade 10 Post Ref Service/Section: Base/Location: Responsible To: Responsible For: Job Purpose NYS106 Youth

More information

J O B S P E C I F I C A T I O N

J O B S P E C I F I C A T I O N J O B S P E C I F I C A T I O N DIRECTORATE: People DIVISION/SECTION/UNIT: Adult Services (Social Services) UNIT MANAGER: Principal Officer (Resources) POST TITLE: Business Support Manager JOB FAMILY &

More information

JOB DESCRIPTION. IS teams, Hanover colleagues, third party suppliers. Principal Duties and Responsibilities

JOB DESCRIPTION. IS teams, Hanover colleagues, third party suppliers. Principal Duties and Responsibilities JOB DESCRIPTION Job title: IT Security Analyst Grade: Responsible to: Responsible for: Liaises with: Head of IS N/A IS teams, Hanover colleagues, third party suppliers Role Purpose: Location: The purpose

More information

Manchester City Council Role Profile. Service Analyst (Knowledge Management), Grade 7

Manchester City Council Role Profile. Service Analyst (Knowledge Management), Grade 7 Manchester City Council Role Profile Service Analyst (Knowledge Management), Grade 7 Key Role Descriptors: ICT Service, Corporate Core Directorate Reports to: Service Manager (Service Transition) Job Family:

More information

River Clyde Homes: Officer Service Desk Analyst

River Clyde Homes: Officer Service Desk Analyst Job Role: Officer Service Desk Analyst Directorate: Business Support Role reports to: ICT Manager Roles Reporting to this role: N/A Total number of team members within team: 5 Grade: River Clyde Homes

More information

J O B S P E C I F I C A T I O N

J O B S P E C I F I C A T I O N APPENDIX 3 J O B S P E C I F I C A T I O N DIRECTORATE: DIVISION/SECTION/UNIT: Information & Business Change UNIT MANAGER: ICT Services Manager POST TITLE: Software Solutions Architect JOB FAMILY & ROLE

More information

Senior Manager Information Technology (India) Duration of job

Senior Manager Information Technology (India) Duration of job Role Profile Job Title Senior Manager Information Technology (India) Directorate or Region South Asia Department/Country Business Support Services, India Location of post Gurgaon Pay Band 6 / Grade G Reports

More information

1. To be the principal point of contact and have responsibility for IT support incidents.

1. To be the principal point of contact and have responsibility for IT support incidents. JOB TITLE: RESPONSIBLE TO: RESPONSIBLE FOR: Service Desk Engineer Service Desk Supervisor N/A JOB OUTLINE The Service Desk Engineer will be responsible for providing an effective first-line support service

More information

PETERBOROUGH ADULT LEARNING SERVICE CITY COLLEGE PETERBOROUGH FINANCE MANAGER JOB DESCRIPTION

PETERBOROUGH ADULT LEARNING SERVICE CITY COLLEGE PETERBOROUGH FINANCE MANAGER JOB DESCRIPTION OVERVIEW OF THE ROLE PETERBOROUGH ADULT LEARNING SERVICE CITY COLLEGE PETERBOROUGH FINANCE MANAGER JOB DESCRIPTION The Finance Manager has lead responsibility for the College and Charity s financial operations

More information

JOB DESCRIPTION. Application Support Analyst

JOB DESCRIPTION. Application Support Analyst JOB DESCRIPTION JOB TITLE: Application Support SECTION: DEPARTMENT: DIVISION: RESPONSIBLE TO: ICT ICT Finance Head of ICT PARTICIPATING JOB HOLDER(S): APPROVED BY: JOB HOLDER(S): Nick Napier tbc HEAD OF

More information

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028 Job Description and Person Specification Job Title: Business Analyst Post Number: HCI.C24 JE Ref: JE028 Grade: PO1 (SCP 35 39) Other payments: Service: Progression: Hours per week: Accountable to: N/A

More information

Technical Project Manager JOB DESCRIPTION

Technical Project Manager JOB DESCRIPTION JOB TITLE: BUSINESS UNIT: REPORTS TO: Technical Project Manager ICT Manager, ICT EA GRADE: Non-EA Position DATE APPROVED: 17/12/2015 JOB SPECIFICATION SUMMARY OF THE BROAD PURPOSE OF THE JOB The Technical

More information

Children & Young People s Service. Website Development Youth Worker. Grade Grade 9. Assist with the Management of Web Site Project

Children & Young People s Service. Website Development Youth Worker. Grade Grade 9. Assist with the Management of Web Site Project A Department: Job Title: Children & Young People s Service Assistant Website Development Youth Worker Grade Grade 9 Post Ref Service/Section: Base/Location: Responsible To: Responsible For: Job Purpose

More information

Key Worker Job Description & Person Specification

Key Worker Job Description & Person Specification Key Worker Job Description & Person Specification New Bridge Group Learning Together, Learning for All, Learning for Life Job Description Job Title: Pay Grade / Scale / Range: Benefits & Perks: Working

More information

The View from The Shard

The View from The Shard The View from The Shard The View is situated at the top of The Shard, the tallest building in Western Europe on floors 68, 69 and 72. The experience is a high tech and multi-sensory journey, with exhilarating

More information

JOB DESCRIPTION. Head of Information and Communication Technology

JOB DESCRIPTION. Head of Information and Communication Technology JOB DESCRIPTION Job Title Reports to Management Responsibility Head of Information and Communication Technology Chief Operating Officer Senior IT Officer, IT Intern Grade & Level 2A.2 Department Description

More information

JOB DESCRIPTION. Job Title: Multimedia Support Officer. Department /Division/Unit: AAS. Faculty/Professional Service: IT Services

JOB DESCRIPTION. Job Title: Multimedia Support Officer. Department /Division/Unit: AAS. Faculty/Professional Service: IT Services JOB DSCRIPTION Job Title: Multimedia Support Officer Department /Division/Unit: AAS Faculty/Professional Service: IT Services Location: London based Reports to: Multimedia Manager Responsible for: n/a

More information

Job Description Payments Service Centre Specialist Band 7

Job Description Payments Service Centre Specialist Band 7 Job Description Payments Service Centre Specialist Band 7 Post: Payments Service Centre Specialist Band: 7 Location: Braid Valley Hospital Site, Ballymena (although this may initially be based in Belfast)

More information

JOB DESCRIPTION. Team Leader Fleet Engineering. Environment & Sustainable Communities / Highways. Transport Operations / Vehicle Fleet & Depot

JOB DESCRIPTION. Team Leader Fleet Engineering. Environment & Sustainable Communities / Highways. Transport Operations / Vehicle Fleet & Depot JOB DESCRIPTION JOB TITLE: DIRECTORATE: SECTION: GRADE: Team Leader Fleet Engineering Environment & Sustainable Communities / Highways Transport Operations / Vehicle Fleet & Depot BBCU11 DATE PREPARED:

More information

(This form should be completed when creating a New Post or on Recruitment)

(This form should be completed when creating a New Post or on Recruitment) JOB SUMMARY APPENDIX 10B JOB SUMMARY (This form should be completed when creating a New Post or on Recruitment) Role Title: ICT Helpdesk Operator Reports to: ICT User Support Manager Section: ICT User

More information

POST DESCRIPTION AND PERSON SPECIFICATION

POST DESCRIPTION AND PERSON SPECIFICATION POST DESCRIPTION AND PERSON SPECIFICATION POST SALARY INFORMATION ASSISTANT 15,640-16,412 or 16,716 to 17,433 (subject to review) HOURS OF DUTY LOCATION REPORTING TO RESPONSIBLE FOR 35 Hours per Week Across

More information

Job Description - PM12024

Job Description - PM12024 Visual Identity Team Finance Section name Job Description - PM12024 Post Title: HR Systems Manager Grade: Grade 8 Faculty/Department: Reports to: Responsible for: Finance, Finance & Corporate Services

More information

JOB DESCRIPTION SENIOR SERVICE DESK TECHNICIAN DATE: JUNE 2015 JOB PURPOSE: Provision of customer focused ICT support on the IT Service Desk.

JOB DESCRIPTION SENIOR SERVICE DESK TECHNICIAN DATE: JUNE 2015 JOB PURPOSE: Provision of customer focused ICT support on the IT Service Desk. JO DESCRIPTION POST TITLE: POST REF: REPORTS TO: SENIOR SERVICE DESK TECHNICIAN SDT3 Deputy IT Manager DATE: JUNE 2015 JO PURPOSE: Provision of customer focused ICT support on the IT Service Desk. KEY

More information

JOB DESCRIPTION. Be responsible for ensuring the implementation of standard operating procedures (SOPs) and systems documentation.

JOB DESCRIPTION. Be responsible for ensuring the implementation of standard operating procedures (SOPs) and systems documentation. JOB DESCRIPTION Job Title: Specialist Reporting To: Infrastructure Department(s)/Location: Clydebank / Norseman Job Reference number: 1. JOB PURPOSE Provide specific specialist and more general support

More information

Briefing Paper ITIL Organisation Structure Guidance from CEC Europe, based upon extensive practical experience, on how ITIL processes could be mapped onto an organisational structure CEC Europe Limited

More information

WEB DEVELOPER. Grade: E (spinal points 20 to 26) Salary: 20,076 to 25,406. Status: Fixed Term Contract 31 March 2014. Hours:

WEB DEVELOPER. Grade: E (spinal points 20 to 26) Salary: 20,076 to 25,406. Status: Fixed Term Contract 31 March 2014. Hours: WEB DEVELOPER Grade: E (spinal points 20 to 26) Salary: 20,076 to 25,406 Status: Fixed Term Contract 31 March 2014 Hours: 37 hours per week CLOSING DATE: 10 November 2011 SELECTION EVENT DATE: Wednesday

More information

JOB DESCRIPTION QUESTIONNAIRE FOR SUPPORT STAFF

JOB DESCRIPTION QUESTIONNAIRE FOR SUPPORT STAFF JOB DESCRIPTION QUESTIONNAIRE FOR SUPPORT STAFF JOB TITLE: REPORTS TO: Assistant Systems Administrator Technical Services Manager 1. PURPOSE OF THE JOB To support the delivery of IT services across the

More information

JOB DESCRIPTION. Director of e-learning. Strathalbyn and Murray Bridge PURPOSE OF THE POSITION

JOB DESCRIPTION. Director of e-learning. Strathalbyn and Murray Bridge PURPOSE OF THE POSITION JOB DESCRIPTION Title ICT Officer Career Group ICT Classification Level 5.1 (18-20) Line Manager Director of e-learning Sub-school / Location Strathalbyn and Murray Bridge Reporting to Director of e-learning

More information

October 2014 Page 1 of 5

October 2014 Page 1 of 5 ACORNS CHILDREN S HOSPICE TRUST JOB DESCRIPTION JOB TITLE: RESPONSIBLE TO: IT Service Desk Supervisor Head of IT RESPONSIBLE FOR: IT Database Administrators (2) LOCATION: Drakes Court JOB OUTLINE The IT

More information

To provide an effective, professional and customer focussed ICT Service Desk service to the customers of the Council, NHS and all Hoople customers.

To provide an effective, professional and customer focussed ICT Service Desk service to the customers of the Council, NHS and all Hoople customers. JOB DESCRIPTION Job ination as shown on organisation chart Job Title: ICT Service Desk Post No: Analyst Directorate: Transation & Technology Division/ Department: ICT Operations, ICT Service Desk Grade:

More information

Head of Human Resources (Primary line manager) and Head of ICT

Head of Human Resources (Primary line manager) and Head of ICT Job Description Job Title: Line manager: Responsible for: Key contacts & relationship: Systems and Database Administrator Head of Human Resources (Primary line manager) and Head of ICT No direct reports

More information

ITIL: Service Operation

ITIL: Service Operation ITIL: Service Operation Course Course Chapter 01 - Course Lesson: Course Organization Welcome to the Course! Mentoring Community s Why Are You Here? Using Bloom s Taxonomy What do you Expect? Housekeeping

More information

Client Services Manager Self and contribution to Team. Information Services

Client Services Manager Self and contribution to Team. Information Services POSITION DESCRIPTION Position Title: Responsible To: Responsible For Position Purpose: Helpdesk Support Analyst Client Services Manager Self and contribution to Team The Helpdesk Support Analyst is responsible

More information

POST DESCRIPTION AND PERSON SPECIFICATION

POST DESCRIPTION AND PERSON SPECIFICATION POST SALARY HOURS OF DUTY LOCATION REPORTING TO RESPONSIBLE FOR HEAD OF FACILITIES 42,820-46,222 (Subject to Review) 35 Hours per Week TO BE ADVISED Estates and Facilities Director Facilities Manager Catering

More information

Job Description. 1. Ensure adequate arrangements exist for the storage, distribution and maintenance of AV, DV and SR equipment;

Job Description. 1. Ensure adequate arrangements exist for the storage, distribution and maintenance of AV, DV and SR equipment; Job escription Job Title Technician (Audio Visual / igital Video) Salary Scale Scale 4 Responsible To Technical Services Manager Responsible For No subordinate staff Number in Post 1 ate rafted April 2015

More information

Harlow Council Job Description

Harlow Council Job Description Harlow Council Job Description Job Title: GIS Data Officer Post Number: ME0117 Grade: 8 Date: July 2015 Service: Location: Responsible to: Place Services Civic Centre Geographic Information (GI) Manager

More information

Role Description dotnet and SharePoint Developer; Enterprise Systems Integration; IT & Business Systems; BBC Engineering.

Role Description dotnet and SharePoint Developer; Enterprise Systems Integration; IT & Business Systems; BBC Engineering. REPORTS TO / LINE MANAGER Intranet Development Lead RESPONSIBLE FOR DIVISION SUB DIVISION / DEPARTMENT TEAM No direct reports BBC Engineering IT & Business Systems > Enterprise Systems Integration Which

More information

POST DESCRIPTION AND PERSON SPECIFICATION

POST DESCRIPTION AND PERSON SPECIFICATION POST SALARY HOURS OF DUTY LOCATION REPORTING TO RESPONSIBLE FOR NETWORK ENGINEER 21,506-27,184 (subject to review) 35 Hours per Week TO BE ADVISED Network Development Manager N/A KEY RESPONSIBILITIES 1.

More information

Infrastructure Support Engineer Job Profile

Infrastructure Support Engineer Job Profile Infrastructure Support Engineer Job Profile About the HCPC The Health Professions and Care Council (HCPC) is the regulator of 16 different health and care professions, set up to protect the public. To

More information

Role Description Leader, Security Systems Maintenance

Role Description Leader, Security Systems Maintenance Role Description Leader, Security Systems Maintenance Agency Division/Branch/Unit Location Department of Education and Communities Safety and Security Directorate Blacktown Classification/Grade/Band Clerk

More information

PROJECT MANAGER. Grade: Salary:

PROJECT MANAGER. Grade: Salary: PROJECT MANAGER Grade: Salary: Career Grade F/G* *see career grade structure 24,427 to 33,771 per annum Status: 12 months fixed term contract with potential for a further 12 months extension subject to

More information

ILT Services Helpdesk Technician

ILT Services Helpdesk Technician Department of Information and Learning Technology (ILT) Reporting Relationships Responsible to: Responsible for: Desktop Support Team Leader Providing helpdesk support to second line level, maintaining

More information

GENERIC JOB DESCRIPTION - SCHOOLS

GENERIC JOB DESCRIPTION - SCHOOLS GENERIC JOB DESCRIPTION - SCHOOLS Job information as shown on organisation chart Job Title: Senior IT Technician Organisational information: Responsible to: Data Manager Post No: GEN75 Grade: HC6 Dimensions:

More information

JOB DESCRIPTION REF: 50001776

JOB DESCRIPTION REF: 50001776 JOB DESCRIPTION REF: 50001776 Note: This job description does not form part of the employee s contract of employment but is provided for guidance. The precise duties and responsibilities of any job may

More information

Systems Engineer (Storage) Information Services (IS)

Systems Engineer (Storage) Information Services (IS) Systems Engineer (Storage) Information Services (IS) Reporting to: Data Centre Operations Team Leader Salary: 28,695-37,394 per annum (pro rata) depending on skills and experience. Salary progression beyond

More information

Job Description Questionnaire

Job Description Questionnaire Job Description Questionnaire Job Title: Post Number: Division/Department/Section: Line TECHNICAL SUPPORT OFFICER PO TSO Information Systems Service Supervisor 1. PURPOSE To best utilise technology to

More information

SYSTEM AND NETWORK ADMINISTRATOR

SYSTEM AND NETWORK ADMINISTRATOR SYSTEM AND NETWORK ADMINISTRATOR The Burdekin Region offers an outstanding lifestyle that is both contemporary and relaxed. The major township of Ayr is less than an hour s drive to the city of Townsville.

More information

Operations. Transport Officer OP199. Operations Manager. Administration Officer

Operations. Transport Officer OP199. Operations Manager. Administration Officer Job Description Service Job Title Post No Salary Grade Operations Transport Officer OP199 E Hours 37 Responsible to Responsible for Operations Manager Administration Officer Purpose of Post: To support

More information

Role Profile. Job No. (Office Use) A238. Competency Job Type

Role Profile. Job No. (Office Use) A238. Competency Job Type Role Profile Job Title Information Security Job No. (Office Use) A238 Band/Band Range- (for career grades) Grade I Directorate Chief Executive s Office Department ICT Division Operational Service Delivery

More information

ABOUT LOUGHBOROUGH UNIVERSITY CORPORATE SERVICES TEACHING SUPPORT TRAINEE AV TECHNICIAN (FIXED-TERM FOR 18 MONTHS) REQ15562 AUGUST 2015

ABOUT LOUGHBOROUGH UNIVERSITY CORPORATE SERVICES TEACHING SUPPORT TRAINEE AV TECHNICIAN (FIXED-TERM FOR 18 MONTHS) REQ15562 AUGUST 2015 ABOUT LOUGHBOROUGH UNIVERSITY CORPORATE SERVICES TEACHING SUPPORT TRAINEE AV TECHNICIAN (FIXED-TERM FOR 18 MONTHS) REQ15562 AUGUST 2015 As part of the University s ongoing commitment to redeployment, please

More information

Job Description. Continuing. Details Specific to the Post

Job Description. Continuing. Details Specific to the Post Job Description Job Title: Awareness & Service Improvement Specialist Faculty/Department: ICTD Reporting to: Awareness & Service Improvement Manager Duration: Continuing Job Family: Specialist (IT) Pay

More information

Data collation, analysis, interpretation & communication

Data collation, analysis, interpretation & communication Title of Post: Contract Type: Location: Reporting to: Responsible for: JOB DESCRIPTION Head of Reporting and Data Analysis Permanent University of Wales: Trinity Saint David, based at the Carmarthen campus

More information

University wide (Lansdowne Campus/Talbot Campus) Communications Team (Part of Applications & Technology)

University wide (Lansdowne Campus/Talbot Campus) Communications Team (Part of Applications & Technology) Job escription Post/Job Title: Principal Security ngineer Post holder: Ref: Location: School/Support Service: Group/Section: Normal hours per week: ITS67 University wide (Lansdowne Campus/Talbot Campus)

More information

JOB PROFILE. Collaborate and work effectively with team members within the section and the rest of the Transformation Service.

JOB PROFILE. Collaborate and work effectively with team members within the section and the rest of the Transformation Service. JOB PROFILE Job Title: Principal Commissioning Officer Consultant 3 Department: Corporate Resources Ref: DCC/14/0344 Section: Transformation Service Job Family: Transformation Job grade: 12 Purpose of

More information

ABERDEEN CITY COUNCIL JOB DESCRIPTION

ABERDEEN CITY COUNCIL JOB DESCRIPTION ABERDEEN CITY COUNCIL JOB DESCRIPTION All employees are required to carry out their duties and responsibilities in accordance with the Council s Safety Policy and all other Council policies and legislation

More information

JOB DESCRIPTION Network Systems Technician I/II

JOB DESCRIPTION Network Systems Technician I/II CITY OF DEL MAR JOB DESCRIPTION Network Systems Technician I/II GENERAL PURPOSE Under supervision, provides liaison and technical assistance to system users for computer and network related problems; consults

More information

We are not a complacent community; all staff are keen to learn and improve, developing pedagogy through research, shared practice and innovation.

We are not a complacent community; all staff are keen to learn and improve, developing pedagogy through research, shared practice and innovation. September 2014 Dear Applicant Re: IT Technician / Support Analyst 37 hrs per week (Monday to Friday incl) 43 weeks per year (Term time plus 4 weeks) Grade BG3 9.66 per hour Thank you for your interest

More information

Digital Marketing Assistant. Scale 3: 15,278-16,195 per annum. 37 hours per week. Cheltenham. Head of Digital

Digital Marketing Assistant. Scale 3: 15,278-16,195 per annum. 37 hours per week. Cheltenham. Head of Digital Post number: N210 Closing date: 10.00 pm, Sunday 9 August 2015 Short listing date: Monday 10 August 2015 Interview date: Monday 17 August 2015 We are committed to ensuring all individuals are valued and

More information

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution MICROSOFT LYNC SOLUTIONS Unifying Communications with the Active Communications Solution CONTENTS 1 Who are VideoCentric? 2 What is Unified Communications? - How can UC help my company? 3 What sorts of

More information

NOT PROTECTIVELY MARKED SOUTH WALES POLICE JOB DESCRIPTION

NOT PROTECTIVELY MARKED SOUTH WALES POLICE JOB DESCRIPTION SOUTH WALES POLICE JOB DESCRIPTION TITLE: Helpdesk Officer GRADE: Scale 4/5 LOCATION: RESPONSIBLE TO: South Wales Police Senior Service Support Officer MAIN PURPOSE OF JOB: To ensure a high quality, timely

More information