Norme linguistique Européen des Professionnels de Tourisme 2.0

Transcription

1 Norme linguistique Européen des Professionnels de Tourisme ES1-LEO

2 Information sur le projet Code Projet: Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: Norme linguistique Européen des Professionnels de Tourisme 2.0 Année: 2013 Type de Projet: Statut: Pays: ES1-LEO Projets de transfert d'innovation Clôturé ES-Espagne Accroche marketing: SLEST 2.0 L objectif du projet était d'établir en Europe un réseau spécialisé dans le domaine d'intérêt de ce projet, d'adapter l'enseignement et les contenus d'examen aux besoins réels de l'industrie du tourisme, et d'augmenter les oportunités sur le marché du travail pour les professionnels du tourisme. Le materiel didactique des cours est disponibles en anglais, espagnol, allemand et italien. Il était destiné aux professionnels comme les serveurs, les guides touristiques, les agences de voyage et des réceptionnistes d'hôtel. Les promoteurs de ce projet étaient les suivants: l Université de Málaga - Espagne, l Université de SELÇUK - Turquie) et quatre institutions qui operent dans le domaine de la formation professionnelle: UET- Italie, AJT - Allemagne, ECBM - Royaume-Uni et ETC - Grèce. Les informations détaillées sur le projet et sur ses résultats peuvent être consultés sur le site suivant: Résumé: About 20 years ago a group of professionals from organisations of 6 European countries came together to create, for the tourism industry, an innovative general standard for L2 teaching and learning materials. The name of the project was ESB (co-financed by the EU), and the outcomes of the project were awarded with the EU Label in Some years later the ESB-Group, together with new partners, started the SLEST project, again in the field of tourism and co-financed by the EU. And also this time it was awarded with the EU Label in In the meantime, ESB and SLEST have been fused into the SLEST group (see also recently adding to it Turkey as a new partner country (right now the core group consists of partners from ES, DE, UK, IT, and TR). 20 years are a long time, things are changing rapidly, and the same is true for education, including language learning. E-learning, with the development of digital media and digital information transfer, storage and communication methods, and u(biquitous)-learning have been introduced. This learning environment is a situation or setting of pervasive or omnipresent education or learning = learning at any time and any place something which 20 years ago was virtually impossible, especially because of lack of tecnical possibilities. The student's access to education became even more flexible, personal and persistent, with the general possibility to remove many of the physical constraints of traditional learning. Times changed, so the SLEST group had to do the same. With this project we transferred existing SLEST courseware to ULE, updated and adapted some of the present SLEST materials for CEFR levels A2 and B1 (and, as far as needed, for B2) for different professions in tourism (hotel, travel agencies, restaurants, tour operators) creating E- and U-Learning Materials (ULM), which were defined as learning materials that may also have been transferred to mobile devices via cable or wireless and be operated in these mobile devices. These materials could be videos, audios, or any kind of learning materials. Furthermore we increased the number of partner countries by including Greece, so very important in the tourism sector in Europe. The technology enhanced learning which plays the leading role in our project came to meet important needs of the learners, as we were convinced that this was a major challenge in an information-rich world, in order to make L2-material available at the right time and in the right way to people who work in tourism, shifting in this way the classroom from a traditional to a non-traditional context. : What did SLEST 2.0 aim to achieve? - Establish and highlight an advanced 2

3 Information sur le projet Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- qualitative standard in L2 learning and teaching in the tourism sector - Adapt the learning objectives to the concrete language needs of professionals in tourism - Create comparability for the main European languages for specific purposes, directed at the needs of the users - Creation of the basics for optimal preparation for the SLEST examinations which were recognized by the SLEST partners - Establish a European Linguistic Standard for Professionals in Tourism, based on the indications contained in the Common European Framework of Reference for Languages" The project's impact was considerable as we reached with our dissemination and exploitation actions more than possible users of our products Worldwide (see dissemination report for details), also thanks to the existing wide network of partners' relations. The dissemination of the project was extensive from the side of all partners. All partners in every country introduced the SLEST 2.0 project to the target groups the project aimed at. The project's main focus was the free use of e-/u-learning materials for individual study and practice of the languages DE, EN, ES, and IT for the four professions chosen. Hundreds of activities of direct dissemination took place from September 2013 to September 2015, and still on. Every opportunity of offering a talk was taken by any of the partners to introduce the project, outcomes and results (as it is widely described in the section "Events" of this database). In general terms, the partners talked about SLEST 2.0 in Italy, Germany, Turkey, United Kingdom, Spain, and Greece, but the partners took also international opportunities of introducing the project in the Arabian Emirates, China, Egypt, and even in the Republic of Congo! The piloting resulted in an effective dissemination tool as well. The created materials were tested, checked and adjusted with the help of professionals, students and stakeholders in tourism. The final step of the project before the end of the funding period was an international round table and multiplier seminar, to be held at the Faculty of Tourism of Malaga University on September 11th 2015, with the title "New Technological and Methodological Advances in the Teaching of Languages for Tourism: SLEST 2.0"; where L2 experts and professionals in tourism met to discuss modern methods in Language training and learning, with a special interest and focus on the SLEST 2.0 project. Regarding additional means for project promotion and dissemination, a number of them were implemented since its very inception, including social networks (Facebook +600 followers, Twitter, - as well as YouTube and Sound Cloud being used as materials repository), all of them accessible via the project website. Facebook: Thèmes: *** Formation tout au long de la vie *** Formation ouverte et à distance *** Formation linguistique *** Formation continue 3

4 Information sur le projet Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Sectors: Types de Produit: Information sur le produit: ** Utilisation et diffusion de résultats ** Étude interculturelle * Enseignement supérieur *** Activités Spécialisées, Scientifiques Et Techniques ** Enseignement * Hébergement et Restauration Autres Matériel pour l'enseignement Enseignement à distance Matériel d'apprentissage Site Internet Who were (and are) the main target groups? Professionals and apprentices who work in the field of tourism and students in tourism science with focus on the following professions: Waiters Tourist guides Travel agents Receptionists in hotels Page Web du projet: Target languages are EN, ES, DE, and IT. 4

5 Contractant du projet Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Universidad de Malaga Malaga Andalucia ES-Espagne Institution de recherche Personne de Nom: Adresse: Ville: Pays: Téléphone: Fax: Site internet: Inmaculada C. Almahano Güeto Avda. Cervantes 2 Malaga IT-Italie icalmahano@uma.es 5

6 Coordinateur Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Universidad de Malaga Malaga Andalucia ES-Espagne Institution de recherche Personne de Nom: Adresse: Ville: Pays: Téléphone: Fax: Site internet: Inmaculada C. Almahano Güeto Avda. Cervantes 2 Malaga IT-Italie icalmahano@uma.es 6

7 Partenaire Partner 1 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Asociación de Empresarios Hoteleros de la Costa del Sol Torremolinos Andalucia ES-Espagne Association/organisation non gouvermentale Partner 2 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Zafolia Hotel Athens Peloponnissos EL-Grèce Entreprise de petite et de moyenne taille (jusqu'à 250 employés) Partner 3 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Scuola Universitaria Europea per il Turismo Milano Abruzzo IT-Italie Autres Partner 4 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Confederacion de Empresarios de Malaga Malaga Andalucia ES-Espagne Association/organisation non gouvermentale 7

8 Partenaire Partner 5 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: European College of Business and Management London Greater London UK-Royaume-Uni Association/organisation non gouvermentale Partner 6 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Dedeman Hotels & Resorts Konya Konya TR-Turquie Grande entreprise (plus de 250 employés) Partner 7 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Fachverband fur touristische Aus- und Weiterbildung e.v. Bonn Düsseldorf DE-Allemagne Association/organisation non gouvermentale Partner 8 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Selcuk University, Faculty of Letters, Department of German Language and Literature Konya Konya TR-Turquie Université/école supérieure spécialisée/academie 8

9 Partenaire Partner 9 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: CESCOT (Centro Sviluppo, Commercio e Turismo) Rome Lazio IT-Italie Organisation d'employeurs Partner 10 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Educational & Training Consultants Athens Attiki EL-Grèce Institution de formation continue Partner 11 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Paris Village Apartment Hotel Messinia Attiki EL-Grèce Autres 9

10 Données du projet SLEST20flyer_de.pdf Flyer (German) SLEST20flyer_en.pdf Flyer (Englisch) SLEST20flyer_es.pdf Flyer (Spanish) SLEST20flyer_gr.pdf Flyer (Greek) SLEST20flyer_it.pdf Flyer (Italy) SLEST20flyer_tr.pdf Flyer (Turkey) 10

11 Produits Project Managament-Plan Press releases Flyers Project website Former material chosen for becoming e-learning materials Quality management plan e-learning material Adaptation and translation of SLEST materials into Greek Deployment-sustainability plan Handbooks SLEST 2.0 SLEST 2.0 phrasebooks SLEST 2.0 Standardized Models Glossaries SLEST 2.0 (various languages) Report from piloting in Italy Report piloting from Germany Report piloting from Greece Report from piloting in Turkey Report from piloting in the UK Overall report from piloting Report from interviews after piloting Report from piloting Spain Final public report Newsletters 11

12 Produit 'Project Managament-Plan' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: Project Managament-Plan Type de Produit: Autres Texte marketing: The Management Plan is the main reference document of the Project. It includes the detailed strategy for the partnership. A series of relevant aspects for the partners are also explained in full. : The Management Plan is the main reference document which includes the strategy the partnership. The main aspects dealt in it are: Project Management Approach Project Scope Milestone List Schedule Baseline and Work Breakdown Change Management Plan Communications Management Plan Cost Management Plan Schedule Management Plan Quality Management Plan Staffing Management Plan Resource Calendar Cost Baseline Quality Baseline : Partnership members National Agency Résultat: PDF file in English version Domaine d'application: Internal document Adresse du site Internet: Langues de produit: anglais product files Product 1 - SLEST 2.0 Project-Management-Plan.pdf Project Management Approach The project coordinator, Michael Schlicht from UET, together with the staff of the promoter Malaga University, has the overall authority and responsibility for managing and executing this project according to this project plan. The project team will consist of personnel from all project partners, quality control/assurance group (including three external evaluators), technical assistance group, and piloting group. The project manager will work with all resources to perform the project planning. All project details have been approved by the project members and the National Agency of Spain (OAPEE). Any important information or change in plans should be done in writing and be approved by both the project coordinator and promoter, and, if it is the case, by OAPEE. Team members from each organization will continue to report throughout the duration of the project to the project coordinator, who is responsible for communicating with the single partners on the progress and performance of each project resource. &prd=1 12

13 Produit 'Press releases' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: Press releases Type de Produit: Autres Texte marketing: Press releases offer a condensed but informative overview of the project. Although focused to certain targeted groups, this information is accessible to all readers. : The press releases offer information on the project concerning: - Participants - Objective (creation of language learning materials by using specific L2 online exercises targeted at professionals in tourism ) - Aims (to establish in Europe a specific network in the field of interest of this project, to adapt teaching and examination contents to the real requirements of the tourism industry, and to increase the chances on the job market for professionals in the field of tourism) - Materials to be elaborated (in English, Spanish, German, Italian), following the A2 and B1 levels of the European Framework of Reference for Languages, and will focus on professionals like waiters, tourist guides, travel agents and receptionists in hotels. Partners and their institutions are introduced, as well as supporters in all the participants countries (various other organizations, representing mainly small and medium sized companies in the different countries). With this it is guaranteed that the areas of research, training, further education and application are covered in the project. : Partnership members Vocational education institutions Tourism sector Language sectors External readers Résultat: PDF file Domaine d'application: Adresse du site Internet: Langues de produit: turque espagnol italien grec moderne allemand anglais product files P0 Press Release UMA.pdf Press Release in spanish. P1_press release IT pdf Press Release IT P2_1ST Press Relase UK.pdf Press Release EN &prd=2 13

14 product files P3_Press release DE.pdf Press release DE P4_GAZETE SAHFE 2.pdf Press release TR P5_1ST Press Release GR.pdf Press release GR

15 Produit 'Flyers' Titre: Flyers Type de Produit: Méthodes de distribution Texte marketing: The consortium has created a flyer to be downloaded from the project's webiste or sent to interested parties, informing them about the main objectives and aims of the project, as well as its main features and applications. : The flyers will be placed visibly at conferences and is freely available from the project website. The flyers were prepared to provide direct concise information on: Who is SLEST 2.0? Why was SLEST 2.0 established? SLEST 2.0 CEFR levels (A2, B1) Which are the main target groups? What does SLEST 2.0 aim to achieve? About SLEST 2.0 The partners of SLEST 2.0 Website Reference to the project's finance and support by the European Commission. : Vocational education Tourism professions with particular attention to language learning Attendants to any event related to the project in one way or another (such as conferences, meetings of professionals, etc). Résultat: The flyer has generated interest in the project and have given conference guests the possibility to find the website of the Project and learn about our work. The flyer can be ed, and added to our partners websites, as well as placed visibly, where possible in our information areas. Domaine d'application: Conferences Mailing lists Seminars All public appearances related to the project of project members Academic institutions Professional and vocational institutions, associations, organizations, etc. of tourism and language learning and teaching Adresse du site Internet: Langues de produit: espagnol turque anglais grec moderne italien allemand product files &prd=4 15

16 product files SLEST20flyer_de.pdf Flyer with description of the project (German). SLEST20flyer_en.pdf Flyer with the description of the project. SLEST20flyer_es.pdf Flyer es SLEST20flyer_gr.pdf Flyer GR SLEST20flyer_it.pdf Flyer with description of the project (italien). SLEST20flyer_tr.pdf Flyer TR

17 Produit 'Project website' Titre: Project website Type de Produit: Site Internet Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Texte marketing: The website contains all relevant information and materials for the project, including a total of some language learning exercises (levels A2, B1) with free access on the website or downloadable for any user. : The website contains information relevant to the project. It allows downloading of the language e-learning exercises prepared by the partners, which means a total of some exercises for four professions in four languages (EN, DE, IT, ES). This part is the core of the website, and it gives free access to any user; all over the world anyone can do the self-corrected exercises for the four main professions in tourism (waiter, receptionist, tourist guide, and travel agent). There are also sections for news (Facebook), s, and collaborators. : Academic, professional and vocational institutions, schools, associations, organizations, etc. of tourism and language learning/teaching for certain professions. Any person interested in improving one of the languages for tourism available. Résultat: Result is available online on / downloadable from the website of the project (Concerning languages, the exercises are available in: English, Italian, German, Spanish General and specific information on the website is available in English, Italian, German, Spanish, Greek, Turkish) Domaine d'application: Website / public Adresse du site Internet: Langues de produit: espagnol italien turque allemand anglais grec moderne &prd=5 17

18 Produit 'Former material chosen for becoming e-learning materials' Titre: Former material chosen for becoming e-learning materials Type de Produit: Matériel d'apprentissage Texte marketing: In SLEST 2.0 the review of former material was relevant to transfer existing SLEST courseware to e-learning, and also to update and adapt some of the present SLEST authentic materials for CEFR levels A2 and B1 for different professions in tourism (hotel, travel agencies, tour guides, waiters)) : In SLEST 2.0 the review of former material was relevant: a) to transfer existing SLEST courseware to e-learning b) to update and adapt some of the present SLEST authentic materials for CEFR levels A2 and B1 for different professions in tourism (hotel, travel agencies, tour guides, waiters) Learning materials may also be transferred to mobile devices via cable or wireless and be operated in these mobile devices. These materials can be videos, audios, or any kind of learning materials. : Partnership members. Résultat: Reviewed exercises in new format Domaine d'application: Internal material only for the partners. Adresse du site Internet: Langues de produit: italien espagnol anglais allemand product files Exe - learning - exercises (de) LM_H_UNITS_DE.zip Exelearning exercises for receptionist (german) LM_TA_UNITS_DE.zip Exelearning exercises for travel agent (german) LM_TG_UNITS_DE.zip Exelearning exercises for tourist guide (german) LM_W_UNITS_DE.zip Exelearning exercises for waiter (german) Exe - learning - exercises (en) LM_H_UNITS_EN.zip Exelearning exercises for receptionist (english) &prd=6 18

19 product files LM_TA_UNITS_EN.zip Exelearning exercises for travel agent (english) LM_TG_UNITS_EN.zip Exelearning exercises for tourist guide (english) LM_W_UNITS_EN.zip Exelearning exercises for water (english) Exe - learning - exercises (es) LM_H_UNITS_ES.zip Exelearning exercises for receptionist (spanish) LM_TA_UNITS_ES.zip Exelearning exercises for travel agent (spanish) LM_TG_UNITS_ES.zip Exelearning exercises for tourist guide (spanish) LM_W_UNITS_ES.zip Exelearning exercises for waiter (spanish) Exe - learning - exercises (it) LM_H_UNITS_IT.zip Exelearning exercises for receptionist (italian) LM_TA_UNITS_IT.zip Exelearning exercises for travel agent (italian) LM_TG_UNITS_IT.zip Exelearning exercises for tourist guide (italian) LM_W_UNITS_IT.zip Exelearning exercises for waiter (italian)

20 Produit 'Quality management plan' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: Quality management plan Type de Produit: Autres Texte marketing: The main aim of the document is to help the whole partnership as well as individual partners in implementation of the Quality Policy within the framework of the project. All members of the SLEST 2.0 project team will play a role in quality management. The document is completed at an adequate level of quality from individual work packages to the final project deliverable. : The main aim of the document is to help the whole partnership as well as individual partners in implementation of the Quality Policy within the framework of the project. The purpose of this Quality Plan is to ensure the success of the project and evaluate the design and the implementation of the project by analysing its Relevance to objectives and to needs in different countries Efficiency in providing inputs promptly and at least cost Effectiveness in achieving planned results and project aims Sustainability over time, particularly after the inputs have all been provided and external support stops. All members of the SLEST 2.0 project team will play a role in quality management. The document is completed at an adequate level of quality from individual work packages to the final project deliverable. The whole group is responsible for approving all quality standards for the project. The internal and external evaluators will review all project tasks and deliverables to ensure compliance with established and approved quality standards. Additionally, the National Agency of Spain will sign off on the final acceptance of the project deliverables. Quality control for the SLEST 2.0 project will utilize tools and methodologies for ensuring that all project deliverables comply with approved quality standards. The evaluator will assist the group in verifying that all quality standards are met for each deliverable. : Partnership members, National Agency Résultat: PDF file Domaine d'application: Internal document Adresse du site Internet: Langues de produit: anglais product files product 26 - SLEST 2.0 internal quality report.pdf Quality Managament Plan SLEST2.0_External_Evaluation_Interim_Report_B.Savtchev.pdf External Evaluation Interim Report &prd=7 20

21 product files product 26 - SLEST 2.0 internal quality report.pdf Quality Managament Plan SLEST2.0_External_Evaluation_Interim_Report_B.Savtchev.pdf External Evaluation Interim Report

22 Produit 'e-learning material' Titre: e-learning material Type de Produit: Matériel pour l'enseignement Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Texte marketing: Text creation, design, development, testing, and transition of e-learning materials for the following professions in tourism: waiters, tourist guides, receptionists, and travel agents, available on an easy-access internet platform which has been created in the frame of the project. : Creation, design, development, testing, and transition of e-learning materials for the following professions in tourism: waiters, tourist guides, receptionists, and travel agents, available on an easy-access internet platform which has been created in the frame of the project. All materials produced enable on one side to the possibility for professionals in the field of tourism to learn a foreign language in an absolute flexible, autonomous and self-directed way, on the other side the group will offer semi-autonomous, tutor-supported blended language courses for all those who prefer to study with the help of an instructor. Target languages are English, Spanish, German, and Italian, and the produced e-learning materials are meant to be employed initially in Germany, Great Britain, Greece, Italy, Spain, and Turkey, as it is at the present stage of the project. : Professionals in the field of tourism interested public Apprentices in tourism Stakeholders in tourism Language sectors Résultat: ExeLearning exercises for the field of tourism in four languages: English, Spanish, German, Italian Online Acces: Domaine d'application: Open access exercises: Adresse du site Internet: Langues de produit: anglais espagnol italien allemand &prd=8 22

23 Produit 'Adaptation and translation of SLEST materials into Greek' Titre: Adaptation and translation of SLEST materials into Greek Type de Produit: Autres Texte marketing: Former documents produced by the SLEST consortium, in former stages, were translated into Greek, to update documents available, according to the present circumstances of the partnerships in the project, as a Greek partner was incorporated to the Project. : Former documents produced by the SLEST consortium, in former stages, were translated into Greek, to update documents available, according to the present circumstances of the partnerships in the project, as a Greek partner was incorporated to the Project. The documents translated refer to the two levels of language determined, and deal with tourist guide, travel agent, waiter and receptionist, the four professional areas for teaching languages in SLEST. There are a total of 10 documents translated into Greek on the homepage of the project (Materials to be downloaded). : Institutions which work in tourism. Résultat: PDF documents Domaine d'application: Documents available on the homepage of the project. Adresse du site Internet: Langues de produit: grec moderne product files Product 9 - adaptation and translation of SLEST materials to GR.zip %20adaptation%20and%20translation%20of%20SLEST%20materials%20to%20GR.zip Adaptation and translation of SLEST materials to GR &prd=9 23

24 Produit 'Deployment-sustainability plan' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: Deployment-sustainability plan Type de Produit: Autres Texte marketing: The aim of the deployment planning is, amongst others, to: - Define and agree release and deployment plans with target groups members/stakeholders. - Ensure that (possible) change is managed during the release and deployment activities. - Record and manage deviations and issues related to the new or changed activities, and take necessary corrective action. - Ensure that there is knowledge transfer to enable the target groups and users to optimise their use of the materials to support their learning activities. - Ensure that skills and knowledge are transfered to operations and support staff to enable them to effectively and efficiently deliver, support and maintain assistance, according to target groups needs. : The aim of the deployment planning is, amongst others, to: - Define and agree release and deployment plans with target groups members/stakeholders. - Ensure that (possible) change is managed during the release and deployment activities. - Record and manage deviations and issues related to the new or changed activities, and take necessary corrective action. - Ensure that there is knowledge transfer to enable the target groups and users to optimise their use of the materials to support their learning activities. - Ensure that skills and knowledge are transfered to operations and support staff to enable them to effectively and efficiently deliver, support and maintain assistance, according to target groups needs. For the professional in tourism (target groups members): Availability: free access and multiple visits Accessibility: any digital device anywhere: laptop, pads, mobiles, etc. Authenticity: country-and-language specific authentic; situations and know-how at the work place and use of multi- modal texts. Assessment: self-assessment, confirmation and further development of language use. Can be used as case study resource for specific professional situations and/or alternate manner of communicating with the client. A Diploma can be obtained Furthermore Specific knowledge transfer to target groups will include in the future also tutor-support, as: writing (and correction) of s under the supervision of a tutor chat &prd=10 24

25 Produit 'Deployment-sustainability plan' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- : Skype s telephone calls online-assistance / consulting (by phone, Skype etc.) These services will be delivered at a cost (amount to be still established) For all (this includes for example foreign language teachers / language schools / VET organisations etc.): - a guidebook - training seminars / workshops - extra teaching material through multi-modal texts - specialization: focusing on tourism specifically - Foreign Language Schools can specialize in the preparation of professionist in tourism (mainly after the end of the financing period : Partnership members. National Agency Résultat: pdf document Domaine d'application: Internal document, National Agency Adresse du site Internet: Langues de produit: anglais product files Sustainable plan Slest 2.0 Sustainability Plan.pdf Slest2.0 Sustainability Plan &prd=10 25

26 Produit 'Handbooks SLEST 2.0' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: Handbooks SLEST 2.0 Type de Produit: Autres Texte marketing: With the material created with this project interested target group members can study online specific foreign languages (EN, DE, ES, IT) for the tourism sector. : The handbook contains all information regarding the SLEST 2.0 online e-learning materials. The handbooks can be downloaded from the project website : Professionals, apprentices and students in tourism (especially hotel reception, waiters, tourist guides, travel agencies) Résultat: The handbook has generated interest in the project and has given users the possibility to find out and check information and specific details on the materials. The handbook can be downloaded and added to our partners websites, as well as placed visibly, where possible in our information areas. Domaine d'application: Specific professions in the tourism industry. Adresse du site Internet: Langues de produit: italien espagnol turque anglais allemand grec moderne product files Handbook Handbook_DE.pdf Handbook DE Handbook_IT_def.pdf Handbook it Handbuch_TR.pdf Handbook tr h_handbook_uk.pdf Handbook en &prd=11 26

27 Produit 'SLEST 2.0 phrasebooks' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: SLEST 2.0 phrasebooks Type de Produit: Enseignement à distance Texte marketing: additional material regarding the SLEST 2.0 foreign languages online learning materials : additional material regarding the SLEST 2.0 foreign languages e-learning materials the phrasebook can be downloaded from the project website : students in tourism science, apprentices, VET institutions and professionals in tourism (waiters, hotel receptionists, tour-guides, travel agencies) Résultat: PDF file in English, German, Spanish, and Italian version Domaine d'application: users and learners Adresse du site Internet: Langues de produit: espagnol italien allemand anglais product files f_phrasebook_d.pdf Frasebook de f_phrasebook EN.pdf EN.pdf Phrasebook en (f) phrasebook ES.pdf Phrasebook Spanish f_phrasebook_it.pdf Phrasebook_it &prd=12 27

28 Produit 'SLEST 2.0 Standardized Models' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: SLEST 2.0 Standardized Models Type de Produit: Programme/curriculum Texte marketing: methodological background of the e-learning materials which have been created : The Standardized Models are the methodological background of the e-learning materials which have been created Very useful to study and analyse the basis of the method underlying SLEST 2.0 : Professionals and students in tourism, VET organisations working in tourism Résultat: PDF file in English version Domaine d'application: tourism industry Adresse du site Internet: Langues de produit: anglais allemand grec moderne espagnol italien turque product files Standardized Model A2 (general) de_esba2_kannbestimmungen_allgemein_4.pdf Standardized Model A2 (general) de Grk_esba2_General.pdf Standardized Model A2 (general) gr it_esba2_kannbeschreibungen_allgemein_4.pdf Standardized Model A2 (general) it Modelo_estandarizado_A2_general.pdf Standardized Model A2 (general) es tr_esba2_kannbestimmungen_4.pdf Standardized Model A2 (general) tr uk_esba2_kannbestimmungen_allgemein_4.pdf Standardized Model A2 (general) en Standardized Model B1 (general) de_esbb1_kannbeschreibungen allgemein_4.pdf allgemein_4.pdf Standardized Model B1 (general) de &prd=13 28

29 product files Grk_esbb1_General.doc Standardized Model B1 (general) grk it_esbb1_kannbeschreibungen_allgemein_4.pdf Standardized Model B1 (general) it Modelo_estandarizado_B1_general.pdf Standardized Model B1 (general) es tr_esbb1_kannbestimmungen_4.pdf Standardized Model B1 (general) tr uk_esbb1_kannbeschreibungen_allgemein_4.pdf Standardized Model B1 (general) en

30 Produit 'Glossaries SLEST 2.0 (various languages)' Titre: Glossaries SLEST 2.0 (various languages) Type de Produit: Enseignement à distance Texte marketing: This material can be consulted on the homepage of the project (under "documents") : Detailed glossaries regarding the professions and languages targeted with this project. : Professionals and trainees in the field of tourism; university students (specialist field: tourism) Résultat: Domaine d'application: Adresse du site Internet: Langues de produit: italien espagnol turque anglais allemand grec moderne product files glossary_all last.pdf Englisch to other languages SLEST_glossary_EN-DE.pdf SLEST_glossary_EN-ES.pdf SLEST_glossary_EN-IT.pdf German to other Languages SLEST_glossary_DE-EN.pdf SLEST_glossary_DE-ES.pdf &prd=14 30

31 product files SLEST_glossary_DE-IT.pdf Greek to other languages SLEST_glossary_GR-DE.pdf SLEST_glossary_GR-EN.pdf SLEST_glossary_GR-ES.pdf SLEST_glossary_GR-IT.pdf Italian to other languages SLEST_glossary_IT-DE.pdf SLEST_glossary_IT-EN.pdf SLEST_glossary_IT-ES.pdf Spanisch to other languages SLEST_glossary_ES-DE.pdf SLEST_glossary_ES-EN.pdf SLEST_glossary_ES-IT.pdf

32 Produit 'Report from piloting in Italy' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: Report from piloting in Italy Type de Produit: Autres Texte marketing: Outcomes of the piloting regrading the SLEST 2.0 online Language Learning Materials in Italy between February and May 2015 : The report gives in detail all information and data regarding the piloting in Italy : - Professionals in tourism - Teachers /trainers of L2 in tourism - all those interested in online Language learning Résultat: see report Domaine d'application: Learning and teaching of L2 for special purposes (here: tourism) Adresse du site Internet: Langues de produit: anglais product files Italian piloting report.pdf Italian piloting report. &prd=15 32

33 Produit 'Report piloting from Germany' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: Report piloting from Germany Type de Produit: Autres Texte marketing: Detailed description of the results of the piloting period SLEST 2.0 in Germany : The report gives the results of the piloting in Germany. : Professionals working in the field of tourism; stakeholders in tourism; students in tourism; everyone interested in online teaching and learning Résultat: Domaine d'application: Information of target groups Adresse du site Internet: Langues de produit: anglais allemand product files Report piloting from Germany German piloting report.pdf German Piloting report in english. Report über die Pilotphase in Deutschland.pdf German Piloting report in german. &prd=16 33

34 Produit 'Report piloting from Greece' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: Report piloting from Greece Type de Produit: Autres Texte marketing: Detailed description of outcomes of the SLEST 2.0 piloting in Greece : : professionals in tourism; stakeholders in tourism; students in tourism; all those who are interested in online Language teaching and learning Résultat: Domaine d'application: Information of target groups Adresse du site Internet: Langues de produit: anglais product files Greek Piloting Report.pdf Greek Piloting Report. &prd=17 34

35 Produit 'Report from piloting in Turkey' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: Report from piloting in Turkey Type de Produit: Autres Texte marketing: of the results of the piloting of the SLEST 2.0 project in Turkey : Data collection and information regarding the piloting : professionals in tourism; students in tourism; stakeholders in tourism; all those interested in information regarding online language Learning and teaching Résultat: Domaine d'application: information for target Group members Adresse du site Internet: Langues de produit: turque anglais product files Turkish piloting report.pdf Turkish Piloting Report &prd=18 35

36 Produit 'Report from piloting in the UK' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: Report from piloting in the UK Type de Produit: Autres Texte marketing: : Detailed description of outcomes of the piloting including data presentation of the SLEST 2.0 online Language Learning materials in Great Britain. : professionals in tourism; students in tourism; stakeholders in tourism; all those interested in online Language Learning and Teaching Résultat: Domaine d'application: information for target Group members; Language Learning and teaching for specific purposes Adresse du site Internet: Langues de produit: anglais product files UK piloting report.pdf Piloting report from UK. &prd=19 36

37 Produit 'Overall report from piloting' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: Overall report from piloting Type de Produit: Autres Texte marketing: Statistical material regarding specific online language learning in 6 European countries (for professionals working in the tourism industry, stakeholders and interested public) : This report describes in detail the outcomes of the piloting period regarding the SLEST 2.0 project. The piloting included 336 professionals in DE, ES, GR, IT, TR and the UK; a detailed feedback came from 136 users. The report includes also observations regarding online Language Learning in general. : - Professionals, apprentices, students and stakeholders in tourism - language teachers - creators of Language Learning materials Résultat: report published on the homepage of the project Domaine d'application: - (online) Language Learning and teaching Adresse du site Internet: Langues de produit: anglais product files Overall report from piloting.pdf Overall Piloting Report &prd=20 37

38 Produit 'Report from interviews after piloting' Titre: Report from interviews after piloting Type de Produit: Autres Texte marketing: How does it "feel" to study a foreign language autonomously, that is online in our case? Is it possible / desirable / pleasant to learn a language this way? These and other items interested us when we asked the learners to answer our questions. : Report regarding the outcomes of some 50 interviews with learners who worked independently (i.e. without a tutor/ teacher) with the SLEST 2.0 materials. The users were asked to answer eight questions regarding their experience with this tool. : Language learners in the professional field of tourism Résultat: Well, the overall result is quite clear: studying a foreign Language ONLY online/on the computer seems to be quite impossible! Read our report for confirmation. Domaine d'application: Foreign language learning Adresse du site Internet: Langues de produit: anglais product files Overall report from piloting.pdf Overall report from piloting, after the piloting phase. &prd=21 38

39 Produit 'Report from piloting Spain' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: Report from piloting Spain Type de Produit: Autres Texte marketing: After the online learning materials have been tested also in Spain the partner wrote this report. : of the outcomes of the piloting period in Spain. : - persons working in tourism professions - language learners and teachers - stakeholders in tourism Résultat: Report downloadable from the homepage of the project Domaine d'application: Language Learning tourism Adresse du site Internet: Langues de produit: anglais product files Spanish Piloting Report Spanish Piloting Report.pdf Spanish Piloting Report &prd=22 39

40 Produit 'Final public report' Norme linguistique Européen des Professionnels de Tourisme 2.0 ( ES1- Titre: Final public report Type de Produit: Autres Texte marketing: With September 30th, the SLEST 2.0 project came to the end of its "natural" end. This report describes the work done in the last two years, the main outcomes, and the prospects for the future. : The report contains all interesting details regarding SLEST 2.0. : - interested public - professionals in tourism - students / apprentices in tourism - stakeholders in the field of tourism - teachers / tutors in this field Résultat: public report published on the website of the project Domaine d'application: Language Learning in the field of tourism Adresse du site Internet: Langues de produit: anglais product files final_report.pdf final report from Project (english) Final Report (english) product 5 - SLEST 2.0 final public report.odt &prd=23 40