Intercultool Le développement d'un modèle et d un outil d'évaluation des compétences interculturelles

Transcription

1 compétences interculturelles LLP-LdV-TOI-2007-HU-011 1

2 Information sur le projet Titre: Code Projet: Année: 2007 Type de Projet: Statut: Pays: Accroche marketing: Résumé: Intercultool Le développement d'un modèle et d un outil d'évaluation des Intercultool Le développement d'un modèle et d un outil d'évaluation des compétences interculturelles LLP-LdV-TOI-2007-HU-011 Projets de transfert d'innovation Clôturé HU-Hongrie Intercultool est deux années de collaboration projet financé par l'ue. Le but du projet est l'évaluation de la compétence des professionnels dans quatre domaines. L'Intercultool est un projet collaboratif de deux ans subventionné par l'union Européenne. Le but du projet est l'évaluation des compétences des professionaux du domaine des affaires, de public et á but non lucratif. Description: L'Intercultool est un projet collaboratif de deux ans (de novembre 2007 jusqu' á octobre 2009) subventionné par Le Programme d éducation et de formation tout au long de la vie, et entrepris par le partenariat de la France, la Hongrie, l Italie, le Pays Bas, la Suède et le Royaume Unis. Dans le contexte de dynamique interculturel présent dans des activités de la cooperation Européenne, et de la diversité ethnique et culturelle en augmentation, l importance de compétence interculturelle des individuels et des organisations est reconnu entre les compétences clés du cadre de Le programme "Education et Formation 2010". Le but du projet Intercultool est de contribuer au développement des skills et des compétences de professionaux dans la gestion des situations et des interactions influencés par la diversité culturelle dans leur domaines d activités (des affaires, de public, ou a but non lucratif) et aussi dans leur vie sociale. En outre, le projet aide la récognition et le développement de compétence interculturelle dans le domaine de l education et de la formation. Thèmes: Sectors: Types de Produit: Information sur le produit: *** Étude interculturelle *** TIC *** Formation tout au long de la vie *** Dialogue social *** Formation continue ** Enseignement supérieur ** Orientation professionnelle * Validation, transparence, certification *** Administration Publique *** Enseignement ** Activités Extra-Territoriales ** Santé Humaine et Action Sociale Programme/curriculum CD-ROM Méthodes d'évaluation Site Internet Matériel d'apprentissage Procédure pour l'analyse et le pronostic des besoins de la formation professionnelle R1: Framework model on intercultural competence based on interviews * The "Identifying intercultural competences" is based on the field research that was done by the Intercultool partnership in five EU countries. The study summarizes the textual analysis with which the interviews were analysed. After analysing the main difficulties professionals faced in intercultural interactions, and the typical resources they used in those situations, the authors embedded the field research's results in the corpus of some selected theories of intercultural interaction (from selected scholars of intercultural psychology, among others, Ward, Cohen-Emerique, Van Oudenhoven and Gudykunst). As a synthesis between the fieldwork's results and 2

3 Information sur le projet Intercultool Le développement d'un modèle et d un outil d'évaluation des the some already existing theories, the study comes up with a functional model: the framework model of intercultural interaction. This model describes intercultural interactions in four main dimensions: emotions, behaviour, cognitive and identity. The four main dimensions are then broke down in 12 sub-categories. This model served as a basis for creating the assessing questions and cases of the Beta version of the Intercultool assessment tool. After the validation research, we simplified on the latent model behind the final (alpha) version of our assessment tool. **** R2: Intercultool assessment tool of intercultural competences Digital assessment tool adapted to assess the intercultural competence level and different training needs of professionals facing intercultural situations; **** R3: 1200 tests of the assessment tool done with professionals The study documents the whole research and the process of the analysis of the data gained from the research. The cca. 900 validation tests were analysed with quantitative and qualitative analysis methods, with the methods of statistics. The statistic findings were then interpreted from the perspectives of intercultural psychology and cultural anthropology. The study also makes an attempt to do comparisons between the different national and professional groups, these comparisons however shall be treated carefully, since the research was not a representative comparative research. Nevertheless, these comparisons may articulate new questions to the researchers of intercultural competence and might be an interesting as points of departure for future researches. The end of the study contains some information about the transformation of the latent model used in the Beta version of the Intercultool. Readers interested in the scientific background of the assessment methodology can get information on how the structure of the contents the final version of the Intercultool was created. **** R4: Recommendations for inclusion of intercultural training moduls and assessment into vocational teachers training A study with policy-oriented and practical recommendations for public authorities and schools on how the Intercultool assessment methodology can be integrated into V.E.T. education. **** R5: web page ( **** R6: E-platform Page Web du projet: 3

4 Contractant du projet Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Artemisszió Alapítvány / Foundation Budapest Közép-Magyarország HU-Hongrie Association/organisation non gouvermentale Personne de contact Nom: Adresse: Ville: Pays: Téléphone: Fax: Site internet: Balázs Kiss 11 Rökk Szilárd utca Budapest HU-Hongrie [email protected] 4

5 Coordinateur Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Artemisszió Alapítvány / Foundation Budapest Közép-Magyarország HU-Hongrie Association/organisation non gouvermentale Personne de contact Nom: Adresse: Ville: Pays: Téléphone: Fax: Site internet: Balázs Kiss 11 Rökk Szilárd utca Budapest HU-Hongrie [email protected] 5

6 Partenaire Partner 1 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: North-West Regional College Londonderry Northern Ireland UK-Royaume-Uni Institution de formation continue Partner 2 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Istituto Formazione Operatori Aziendali (IFOA) Reggio Emilia Emilia-Romagna IT-Italie Institution de formation continue Partner 3 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: The Change Institute London London UK-Royaume-Uni Entreprise de petite et de moyenne taille (jusqu'à 250 employés) Partner 4 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Kunskapsbolaget Integra AB (Integra) Uppsala Stockholm SE-Suède Entreprise de petite et de moyenne taille (jusqu'à 250 employés) 6

7 Partenaire Partner 5 Nom: Ville: Pays/Région: Pays: Type d'organisation: Site Internet: Stichtig Regionaal Opleidingencentrum Drenthe (ROC Drenthe College) Assen Drenthe NL-Pays-Bas Formation initiale 7

8 Données du projet WP2_Research_Report_pdf.pdf R1 (English version): "Identifying intercultural competences" The study "Identifying intercultural competences" is based on the field research that was done by the Intercultool partnership in five EU countries. The study summarizes the textual analysis with which the interviews were analysed. After analysing the main difficulties professionals faced in intercultural interactions, and the typical resources they used in those situations, the authors embedded the field research's results in the corpus of some selected theories of intercultural interaction (from selected scholars of intercultural psychology, among others, Ward, Cohen -Emerique, Van Oudenhoven and Gudykunst). As a synthesis between the fieldwork's results and the some already existing theories, the study comes up with a functional model: the framework model of intercultural interaction. This model describes intercultural interactions in four main dimensions: emotions, behaviour, cognitive and identity. The four main dimensions are then broke down in 12 sub-categories. This model served as a basis for creating the assessing questions and cases of the Beta version of the Intercultool assessment tool. After the validation research, we simplified on the latent model behind the final (alpha) version of our assessment tool. The study contains the "Framework model of Intercultural Competence" - the theoretical model of the competence assessment methodology that we are to develop in the Intercultool project. WP4_Final_study_EN.pdf R3 (English version): Research Summary - on the results of research carried out in the validation phase of the Intercultool project The study documents the whole research and the process of the analysis of the data gained from the research. The cca. 900 validation tests were analysed with quantitative and qualitative analysis methods, with the methods of statistics. The statistic findings were then interpreted from the perspectives of intercultural psychology and cultural anthropology. The study also makes an attempt to do comparisons between the different national and professional groups, these comparisons however shall be treated carefully, since the research was not a representative comparative research. Nevertheless, these comparisons may articulate new questions to the researchers of intercultural competence and might be an interesting as points of departure for future researches. The end of the study contains some information about the transformation of the latent model used in the Beta version of the Intercultool. Readers interested in the scientific background of the assessment methodology can get information on how the structure of the contents the final version of the Intercultool was created. WP4_study_Final_HUN.pdf R3 (Hungarian version): Hogyan mérjük az interkulturális kompetenciát? - Az Intercultool interkulturális kompetenciafeltérképez eszköz ellenrz kutatásának bemutatása The study documents the whole research and the process of the analysis of the data gained from the research. The cca. 900 validation tests were analysed with quantitative and qualitative analysis methods, with the methods of statistics. The statistic findings were then interpreted from the perspectives of intercultural psychology and cultural anthropology. The study also makes an attempt to do comparisons between the different national and professional groups, these comparisons however shall be treated carefully, since the research was not a representative comparative research. Nevertheless, these comparisons may articulate new questions to the researchers of intercultural competence and might be an interesting as points of departure for future researches. The end of the study contains some information about the transformation of the latent model used in the Beta version of the Intercultool. Readers interested in the scientific background of the assessment methodology can get information on how the structure of the contents the final version of the Intercultool was created. WP5_study_EN_pdf.pdf R4 (English version): "Policy-oriented recommendations for the integration of the Intercultool assessment methodology into VET institutions" (study) This policy paper in its first part analyses the current European environment of V.E.T. and the themes that are high on the European Commission's agenda. It also investigates how the Intercultool project and its result respond to the current European needs in terms of promoting lifelong learning. In the second part the paper takes one step down, going from the European to the national level, scrutinizing the environment of V.E.T. in the partner countries. In each case it examines how the Intercultool is in line with the different national V.E.T. systems. It enumerates the efforts that each partner has made to help the integration of the Intercultool into the practice of V.E.T. stakeholders (private and public schools, training organisations, public bodies and companies involved in vocational or further training of professionals). It also lists further steps that will be made in each country to help the dissemination and integration of the Intercultool at regional and national level. In several points, the paper gives ideas on how the Intercultool can be used in the daily practice of organisations dealing with vocational and further education or training. 8

9 Données du projet WP5_study_HU_pdf.pdf 9

10 Produits R1: Identyfing intercultural competences (a framework model on intercultural competence based on R5: Project web page R6: E-Platform to facilitate the coordination of the project R3: Research summary - on the results of the research carried out in the validation phase of the R4: Policy-oriented recommendations for the integration of the Intercultool assessment R2: "Intercultool" - assessment tool of intercultural competences 10

11 Produit 'R1: Identyfing intercultural competences (a framework model on intercultural competence based on interviews)' Titre: R1: Identyfing intercultural competences (a framework model on intercultural competence based on interviews) Type de Produit: Procédure pour l'analyse et le pronostic des besoins de la formation professionnelle Texte marketing: The "Identifying intercultural competences" is a study based on the field research that was done by the Intercultool partnership in five EU countries. The study summarizes the textual analysis with which the interviews were analysed. After analysing the main difficulties professionals faced in intercultural interactions, and the typical resources they used in those situations, the authors embedded the field research's results in the corpus of some selected theories of intercultural interaction. As a synthesis between the fieldwork's results and the some already existing theories, the study comes up with a functional model: the framework model of intercultural interaction. This model served as a basis for creating the assessing questions and cases of the Beta version of the Intercultool assessment tool. Description: The study contains the "Framework model of Intercultural Competence" - the theoretical model of the competence assessment methodology that we are to develop in the Intercultool project. Cible: Teachers and trainers in V.E.T. Researchers of intercultural competence Résultat: R1 Domaine d'application: Business sector Not-for-profit NGOs with social profile Public intstitutions Teachers and trainers in V.E.T. Adresse du site Internet: Langues de produit: anglais product files WP2-WP3_Final_study_EN.pdf R1 (English version): "Identifying intercultural competences" The study "Identifying intercultural competences" is based on the field research that was done by the Intercultool partnership in five EU countries. The study summarizes the textual analysis with which the interviews were analysed. After analysing the main difficulties professionals faced in intercultural interactions, and the typical resources they used in those situations, the authors embedded the field research's results in the corpus of some selected theories of intercultural interaction (from selected scholars of intercultural psychology, among others, Ward, Cohen-Emerique, Van Oudenhoven and Gudykunst). As a synthesis between the fieldwork's results and the some already existing theories, the study comes up with a functional model: the framework model of intercultural interaction. This model describes intercultural interactions in four main dimensions: emotions, behaviour, cognitive and identity. The four main dimensions are then broke down in 12 sub-categories. This model served as a basis for creating the assessing questions and cases of the Beta version of the Intercultool assessment tool. After the validation research, we simplified on the latent model behind the final (alpha) version of our assessment tool. The study contains the "Framework model of Intercultural Competence" - the theoretical model of the competence assessment methodology that we are to develop in the Intercultool project. WP2-WP3_Final_study_HUN.pdf R1 (Hungarian version): "Az interkulturális kompetenciák azonosítása" &prd=1 11

12 product files The study "Identifying intercultural competences" is based on the field research that was done by the Intercultool partnership in five EU countries. The study summarizes the textual analysis with which the interviews were analysed. After analysing the main difficulties professionals faced in intercultural interactions, and the typical resources they used in those situations, the authors embedded the field research's results in the corpus of some selected theories of intercultural interaction (from selected scholars of intercultural psychology, among others, Ward, Cohen-Emerique, Van Oudenhoven and Gudykunst). As a synthesis between the fieldwork's results and the some already existing theories, the study comes up with a functional model: the framework model of intercultural interaction. This model describes intercultural interactions in four main dimensions: emotions, behaviour, cognitive and identity. The four main dimensions are then broke down in 12 sub-categories. This model served as a basis for creating the assessing questions and cases of the Beta version of the Intercultool assessment tool. After the validation research, we simplified on the latent model behind the final (alpha) version of our assessment tool. The study contains the "Framework model of Intercultural Competence" - the theoretical model of the competence assessment methodology that we are to develop in the Intercultool project.

13 Produit 'R5: Project web page' Intercultool Le développement d'un modèle et d un outil d'évaluation des Titre: R5: Project web page Type de Produit: Site Internet Texte marketing: The Intercultool web page consists of two main parts: the web page of the project, and the pages that host the Intercultool assessment tool. The web page can be accessed from the while the assessment tool is available from a sub-domain of the same: Description: The web site is a standard communication media of the project. It informs about the aim and objectives of the project, there are/were continuously published news, as well as the newsletters of the project, which inform(ed) visitors about the current state of play of the project. It also contains all the products that have been born during the project: the studies, the research summaries and background materials that help visitors interested in the professional details of the project to understand the creation of the Intercultool assessment tool in depth. Through the web page, interested visitors could also subscribe to our newsletters. We received 92 subscriptions through this media. The Intercultool assessment tool's web page is fully available in 6 languages: English, Hungarian, Italian, Swedish, Dutch and French. These does not only contain the assessing questions but they contain all the necessary information (in all languages) to understand how the tool has been created and how it can be applied in the practice of V.E.T. stakeholders. Cible: Employers and employees from... - Business companies and organizations - Not-for-profit NGOs - Public institutions - Vocational education and training (VET) institutions......who face intercultural situations regularly through working in a multicultural environment. The project might also be interesting for researchers who do research about intercultural issues or competence assessment. Domaine d'application: Résultat: Web page, that is available in English (R5). Adresse du site Internet: Langues de produit: anglais &prd=2 13

14 Produit 'R6: E-Platform to facilitate the coordination of the project' Titre: R6: E-Platform to facilitate the coordination of the project Type de Produit: Site Internet Texte marketing: The European Partnership Connector is an internet-based communication interface that facilitates the coordination of the project and the communication among national project coordinators. Description: The system allows real-time communication among project partners, publishing files and commenting them, etc. It is a good tool that provides great possibilities for people who work on the same project to work more efficient. It also connects the coordinators of several European Projects who are registered in the system. The users subscribed for different projects can share information with each other, thus creating a good synergy between different EU-funded projects and organisations. Domaine d'application: Cible: Project Partners wide target group through the public project information pages Résultat: R6 A well-working ICT tool that the partnership uses for everyday communication. Adresse du site Internet: Langues de produit: anglais suédois &prd=3 14

15 Produit 'R3: Research summary - on the results of the research carried out in the validation phase of the Intercultool project' Type de Produit: Texte marketing: Titre: R3: Research summary - on the results of the research carried out in the validation phase of the Intercultool project Description: The study documents the whole research and the process of the analysis of the data gained from the research. The cca. 900 validation tests were analysed with quantitative and qualitative analysis methods, with the methods of statistics. The statistic findings were then interpreted from the perspectives of intercultural psychology and cultural anthropology. The study also makes an attempt to do comparisons between the different national and professional groups, these comparisons however shall be treated carefully, since the research was not a representative comparative research. Nevertheless, these comparisons may articulate new questions to the researchers of intercultural competence and might be an interesting as points of departure for future researches. The end of the study contains some information about the transformation of the latent model used in the Beta version of the Intercultool. Readers interested in the scientific background of the assessment methodology can get information on how the structure of the contents the final version of the Intercultool was created. Cible: researchers, VET teachers, policy makers (public sector), business sector, etc. Résultat: R3 Domaine d'application: Adresse du site Internet: Langues de produit: anglais product files WP4_Final_study_EN.pdf R3 (English version): Research summary on the results of the validation resarch WP4_study_Final_HUN.pdf R3 (Hungarian version): "Hogyan mérjük az interkulturális kompetenciát? - Az Intercultool kompetenciafeltérképez eszköz ellenrz kutatásának bemutatása" &prd=4 15

16 Produit 'R4: Policy-oriented recommendations for the integration of the Intercultool assessment methodology into VET institutions' Titre: R4: Policy-oriented recommendations for the integration of the Intercultool assessment methodology into VET institutions Type de Produit: Programme/curriculum Texte marketing: Description: This policy paper in its first part analyses the current European environment of V.E.T. and the themes that are high on the European Commission's agenda. It also investigates how the Intercultool project and its result respond to the current European needs in terms of promoting lifelong learning. In the second part the paper takes one step down, going from the European to the national level, scrutinizing the environment of V.E.T. in the partner countries. In each case it examines how the Intercultool is in line with the different national V.E.T. systems. It enumerates the efforts that each partner has made to help the integration of the Intercultool into the practice of V.E.T. stakeholders (private and public schools, training organisations, public bodies and companies involved in vocational or further training of professionals). It also lists further steps that will be made in each country to help the dissemination and integration of the Intercultool at regional and national level. In several points, the paper gives ideas on how the Intercultool can be used in the daily practice of organisations dealing with vocational and further education or training. Cible: V.E.T. teachers policy makers educational professionals Résultat: Domaine d'application: Adresse du site Internet: Langues de produit: anglais product files WP5_study_EN_pdf.pdf WP5_study_HU_pdf.pdf &prd=5 16

17 Produit 'R2: "Intercultool" - assessment tool of intercultural competences' Titre: R2: "Intercultool" - assessment tool of intercultural competences Type de Produit: Procédure pour l'analyse et le pronostic des besoins de la formation professionnelle Texte marketing: Multicultural work environments are on the rise in the private, governmental and civil sectors as a result of globalization. We need to adapt to all kinds of special situations arising from the different cultural backgrounds of the various participating actors. We also need to find a way to benefit from the advantages of this cultural diversity, ease tensions and resolve potential conflicts. To acquire particular competences in order to address the somewhat contradictory challenges of a multicultural environment, we need to know how to develop these competences and whether we are ready to face and handle the difficulties. The Intercultool Competence Assessment Tool aims to support professionals in developing these competences. Description: Living in an every time more competitive world, in the age of Life Long Learning, self study and distance learning became crucial. The key to understand multicultural situations and resolve potential conflicts is self assessment and development. The assessment tool helps to become conscious of our values and convictions, discover our own cultural references and think about our own reactions and thus: make conscious our unconscious worldview understand our acts and thoughts and their cultural motives become more open and receptive towards others and ourselves be more effective in culturally diverse situations minimize the stress when facing differences. This self-discovery can be effectively helped by the use of Intercultool, the online assessment tool of intercultural competence. Intercultool however can not only be used for the purpose of self-study. The tool can be ideally used to tailor formal or non-formal training courses to the needs of particpants. It can be also used in a mediated situation (e.g. personal coaching), as a basis of talking about intercultural strengths and weaknesses. The tool consists of four major parts: the demographic questions, which help any group analysis; the cases; the direct questions and finally the feedback part, which is based on the automated analysis of test results. The tool can be accessed for registered users. Cible: - V.E.T. teachers and trainers - employees and employers of business companies - those working in public administration (e.g. desk officers) - employees and employers from the not-for-profit NGO sector Résultat: R2 A high standard assessment tool of intercultural competences Domaine d'application: classroom environment on trainings in distance learning in mediated situations (coaching, personal development, for counselling) in business companies (e.g. for the preparation of ex-patriated colleagues) Adresse du site Internet: htt://test.intercultool.eu Langues de produit: anglais néerlandais hongrois français &prd=6 17

18 Produit 'R2: "Intercultool" - assessment tool of intercultural competences' Langues de produit: suédois italien product files teszt angol.pdf This is a flyer that aims at explaining the advantages and the applicabiliy of the Intercultool assessment tool of intercultural competences. (English version) teszt_leaflet_magyar.pdf This is a flyer that aims at explaining the advantages and the applicabiliy of the Intercultool assessment tool of intercultural competences. (Hungarian version) &prd=6 18

19 Événements Final international Conference of the Intercultool project Date Description The final conference of the Intercultool project is to present the Intercultool project, the researches done in the framework of the project, and the products that the project created. The Intercultool partnership will be present, and we would like to present our work for as many interested people, as possible. Cible Public Informations de contact Date et lieu V.E.T. teachers and trainers business trainers and managers (e.g. HR managers) colleagues of the private sector (e.g. those responsible for educational development) researchers colleagues of the non-for-profit NGO sector Événement public 18 November, 2009 Budapest Second Transnational Meeting of Project Coordinators of the Intercultool Project Date Description The Second Transnational Meeting was organised to present and explain the results of the textual analisation of the Field Research done in WP2, and to finalize the Framework Model of Intercultural Competence, based on which the work of WP3 could be organized. The second transnational meeting was followed by a work group meeting of the Working Group 3 and 5. Based on these discussions we clarified the tasks of Work Package 3 and set up a timetable that was accepted by the partners. The partners involved in Working Group 5 also discussed some pending questions and based on this discussion they updated their work plan of Work Package 5. Cible Public Informations de contact Date et lieu project coordinators and experts of Artemisszio Foundation (and Luminica Ltd.) (P1) NWRC (P7) Drenthe College (P4) IFOA (P3) Change Institute (P6) Integra (and SME Box Ltd.) (P5) Événement non public Balázs Kiss Artemisszio Foundation 1-3 September, 2008 Centre Culturel Irlandais, Paris FRANCE 19

20 Événements Work Group meeting for members of WP2 of the Intercultool Project Date Description The first Work Group meeting was organized on the 11th January in Budapest for those partners involved in Work Package 2. The purpose of the meeting was to work out the details of the research on intercultural competences. We discussed about the target groups of the research: how we define the target groups and what do the experts think about their accessibility, etc. The first work group meeting launched the work of the Work Group 2 (field Research). Cible Public Informations de contact Date et lieu experts and coordinators of Artemisszio Foundation (P1), PsyDIC Association (P2), Change Institute (P6), Integra (P5) Événement non public Balázs Kiss Artemisszio Foundation Budapest 11 January, 2008 Artemisszio Foundation's office First Transnational (kick-off) Meeting of Project Coordinators of the Intercultool Project Date Description Cible Public Informations de contact Date et lieu The meeting was to explain the project s aims to the partnership and to give an overview about the work packages and the work progress. We also communicated the financial and administrative duties and obligations. As a result of the meeting the partners understood better the project and their role and tasks in it. An agreement was made on the mode of financial, administrative and professional management of the project. Partner organisations and subcontractors Événement non public Balázs Kiss Artemisszio Foundation Budapest tel.: January, Budapest, Hungary (Hotel Benczur, Budapest) 20