RESPONS: Responsible Skills Alliance for Sustainable Management of Small Hotels and Restaurants

Transcription

1 RESPONS: Responsible Skills Alliance for Sustainable Management of Small Hotels and Restaurants LLP BG-LEONARDO-LMP 1

2 Information sur le projet Titre: Code Projet: RESPONS: Responsible Skills Alliance for Sustainable Management of Small Hotels and Restaurants LLP BG-LEONARDO-LMP Année: 2013 Type de Projet: Statut: Accroche marketing: Résumé: Développement d'innovation En cours EU-Projets centralisés RESPONS est un projet qui va développer le nouveau profile professionnel du directeur/propriétaire d un petit hôtel ou restaurant combinant le savoir traditionnel et innovateur et partageant des idées pour gérer son entreprise de manière gagnante, durable, socialement responsable et en gardant son identité localeleur entreprise de manière durable, socialement responsable et en gardant son identité locale. RESPONS Project is designed as a multilingual project with partners from Bulgaria, France, Germany, Italy, Poland, Romania and Spain. The project focuses on the teaching and learning needs in vocational education and training on sector level. It is provoked by the necessity to face the main trends in the sector: 1) the increased demand of the tourist to the quality, attractiveness and variety of the tourist services; 2) the important role of ICT in hotels in regards of search, planning and realization of the travels; 3) finding the right balance between the autonomous development of the destinations, the protection of their environment and the development of a competitive economic activity; 4) delivery of safe and high-quality service. Aims and objectives - To identify the needs related to skills and qualification requirements and upgrade the specific competences; - To support sectorial skills in tourism aiming to facilitate personal development and participation in the labour market, to promote cooperation between education and world of work, foreseeing an integration of a sector-specific competence description; - To increase cooperation and involvement of employers and social partners; - To stimulate competitiveness in the European tourism sector; To improve and upgrade the specific skills of the manager of small hotels and restaurants based on learning outcomes taking into account the employers demand for qualifications and the future needs of the sector; To help transparency and comparability in the qualifications and the mobility of learners and workers; To facilitate the provision of work-based non-formal learning; To provide easily accessible and high-quality lifelong information, which enable, the managers/owners of small hotels and restaurants to manage their learning careers. Description: Proposed activities are to be implemented during the two years period and are distributed in 7 Work packages forming the logical and coherent framework for achieving the project results. The WPs are internally connected and include the following steps: - Establish contacts to relevant institutions in the project environment, i.e. dissemination channels of target group representatives; - Conducting a survey among the hotels, restaurants and respective organizations in the HORECA industry on identifying the needs related to skills and qualification requirements, upgrading the specific skills and competences.; - Based on the results of the needs analyses the partnership will develop a set of criteria for selecting skills and competencies needed by managers of small hotels and restaurants in order to perform daily tasks in terms of CSR and safe and sustainable practices implementation; - Definition of EQFs of managers of small hotels and restaurants by identifying the necessary knowledge, skills and competences based on learning outcomes taking into account the national systems and link them together. - Joint curriculum relies on the HORECA analyse of the skilled work performance and outlines work-based open promotion routes and takes into account alternative 2

3 Information sur le projet RESPONS: Responsible Skills Alliance for Sustainable Management of Small Hotels modes to provide access to qualifications beyond full-time VET provisions with conventional curricula. - Developing and producing of flexible e-tools for non-formal and informal learning: ehandbook for responsible management of small hotels and restaurants, providing suggestions and spreading know-how on responsible management of the work place, marketplace, environment and local community, and Virtual Interactive map of innovative management skills of the managers/owners of small hotels and restaurants. - Creating and implementing of effective mechanisms for evaluation and quality assurance of the project and its compliance with the initial goals and plans. Testing and validation of training content by HORECA SMEs. - Dissemination is spreading results and lessons to various audiences in cost effective way using up-to-date communication channels as social and professional networks, mutual linking with websites in complementary fields, promoting the site in the blogosphere, priming the website to make it more visible to search engines. - Exploiting results beyond the partnership in other EU member states through national seminars, EU Conference and online communication making good use of project partners contacts. Thèmes: Sectors: Types de Produit: Information sur le produit: Page Web du projet: *** Marché du travail *** Développement durable *** Formation tout au long de la vie *** Validation, transparence, certification *** Formation ouverte et à distance *** Entreprise, TPE, PME ** Étude interculturelle ** TIC ** Écologie *** Hébergement et Restauration *** Enseignement Site Internet Programme/curriculum Transparence et certification Film Matériel pour l'enseignement Description de nouveaux métiers The main project products and outputs are the following: - Elaboration of HORECA Skills Analyses based on national surveys among target SMEs in 7 EU countries outlining the factors and trends in HORECA industry with the purpose of defining the needed skills, competences and qualification requirements and upgrading the specific skills and competences for the occupation; - Creation of EQFs of managers of small hotels and restaurants and joint curriculum for nonformal learning; - RESPONS Info-formative Toolkit for green, socially responsible and safe management of HORECA SMEs, facilitating the work-based learning; - Carrying out national specialized seminars training about 250 EU managers of small hotels/restaurants and European conference for stakeholders in tourism

4 Contractant du projet Pays/Région: Type d'organisation: Site Internet: CCI Dobrich Severoiztochen BG-Bulgarie Chambre Personne de contact Adresse: Téléphone: Fax: Site internet: Vesselina Stoyanova 3, Bulgaria str. Dobrich BG-Bulgarie

5 Coordinateur Pays/Région: Type d'organisation: Site Internet: CCI Dobrich Severoiztochen BG-Bulgarie Chambre Personne de contact Adresse: Téléphone: Fax: Site internet: Vesselina Stoyanova 3, Bulgaria str. Dobrich BG-Bulgarie

6 Partenaire Partner 1 Pays/Région: Type d'organisation: Site Internet: Foundation for Promotion of Entrepreneurship ód Lodzkie PL-Pologne Autres Partner 2 Pays/Région: Type d'organisation: Site Internet: PD Project Development Dobrich Severoiztochen BG-Bulgarie Entreprise de petite et de moyenne taille (jusqu'à 250 employés) Partner 3 Pays/Région: Type d'organisation: Site Internet: Constanta Chamber of Commerce, Industry, Shipping, Agriculture Constanta Sud Est RO-Roumanie Chambre Partner 4 Pays/Région: Type d'organisation: Site Internet: Official Chamber of Commerce and Industry of Terrassa Terrassa Cataluna ES-Espagne Chambre 6

7 Partenaire Partner 5 Pays/Région: Type d'organisation: Site Internet: Groupement d'intérêt Public Académie d'aix-marseille Aix-en-Provence Provence-Alpes-Côtes D`Azur FR-France Institution publique Partner 6 Pays/Région: Type d'organisation: Site Internet: Programme Francophone d Hôtellerie et Restauration de la NUB Sofia Yugozapaden BG-Bulgarie Université/école supérieure spécialisée/academie Partner 7 Pays/Région: Type d'organisation: Site Internet: CIAPE - Centro Italiano per l'apprendimento Permanente Roma Lazio IT-Italie Autres Partner 8 Pays/Région: Type d'organisation: Site Internet: Euproma GmbH & Co KG Haar Bayern DE-Allemagne National Agency 7

8 Produits HORECA Skills Analyses EQFs of manager of small hotel and restaurant E-Handbook for socially responsible management of HORECA SMEs Virtual Interactive map of innovative management skills HORECA RS website RESPONS Brochure Promotional video clips RESPONS National specialized seminars European conference for Responsible skills RESPONS Progress Report 8

9 Produit 'HORECA Skills Analyses' RESPONS: Responsible Skills Alliance for Sustainable Management of Small Hotels Titre: HORECA Skills Analyses Type de Produit: Procédure pour l'analyse et le pronostic des besoins de la formation professionnelle Texte marketing: Needs analyse Description: HORECA Skills Analyses points out the new professional profile of managers of small hotels and restaurants and provides the basis for elaboration of skills and competencies matrix and is a reference point for the content of e-handbook, outlining the skills On focus and possible incentives that could motivate companies to invest in training. Cible: Project partners; HORECA SMEs; VET Centres Résultat: Identification of the concrete skills and competences for the defined target group. Domaine d'application: Start point for implementation Adresse du site Internet: Langues de produit: anglais bulgare allemand français polonais italien espagnol roumain product files HORECA SKILLS ANALYSIS_BG.pdf HORECA SKILLS ANALYSIS_CAT.pdf HORECA_SKILLS_ANALYSIS_DE.pdf HORECA_SKILLS_ANALYSIS_EN.pdf HORECA SKILLS ANALYSIS_ES.pdf HORECA_SKILLS_ANALYSIS_FR.pdf HORECA SKILLS ANALYSIS_IT.pdf 9

10 product files HORECA_SKILLS_ANALYSIS_PL.pdf HORECA SKILLS ANALYSIS_RO.pdf

11 Produit 'EQFs of manager of small hotel and restaurant' Titre: EQFs of manager of small hotel and restaurant Type de Produit: Transparence et certification Texte marketing: European Qualification Framework Description: The new European Qualification Frameworks of HORECA managers in terms of punctual definition of knowledge, skills and competencies based on learning outcomes. Cible: HORECA SMEs, VET Providers, social partners Résultat: Electronic publication Domaine d'application: Transparency and comparability in the qualifications. Adresse du site Internet: Langues de produit: espagnol roumain allemand français polonais italien bulgare anglais product files EQF_definition_hotel _manager_bg.pdf EQF_definition_hotel_manager CAT.pdf EQF_definition_hotel_manager DE.pdf EQF_definition_hotel_manager EN.pdf EQF_definition_hotel_manager ES.pdf EQF_definition_hotel_manager FR.pdf EQF_definition_hotel_manager_IT.pdf EQF_definition_hotel_manager_PL.pdf

12 product files EQF_definition_hotel_manager_RO.pdf EQF_definition_restaurant_manager_BG.pdf EQF_definition_restaurant_manager_CAT.pdf EQF_Definition_Restaurant_Manager DE.pdf EQF_definition_restaurant_manager_EN.pdf EQF_definition_restaurant_manager_ES.pdf EQF_definition_restaurant_manager_FR.pdf EQF_definition_restaurant_manager_IT.pdf EQF_definition_restaurant_manager_PL.pdf EQF_definition_restaurant_manager_RO.pdf

13 Produit 'E-Handbook for socially responsible management of HORECA SMEs' Titre: E-Handbook for socially responsible management of HORECA SMEs Type de Produit: Matériel d'apprentissage Texte marketing: E-tool for non-formal and informal learning Description: The ehandbook will be a support for managers of small hotels and restaurants willing to develop the future skills needed by the labour market. They will find specific motivational, informative, formative and operative material, in terms of solutions approach for implementing innovative sustainable, socially responsible strategy, and for transforming HORECA SMEs into Safe and Sustainable workplaces. Cible: HORECA SMEs, VET Providers, wide public Résultat: E-Handbook Domaine d'application: E-learning Adresse du site Internet: Langues de produit: roumain espagnol italien polonais français allemand bulgare anglais 13

14 Produit 'Virtual Interactive map of innovative management skills' Type de Produit: Film Titre: Virtual Interactive map of innovative management skills Texte marketing: Comprehensive,informative, entertaining and user-friendly tool for presentation of concepts sustainability and social responsibility. Description: The Virtual Interactive map will show specific skills and competences of the responsible HORECA managers and will demonstrate it with examples. Cible: HORECA SMEs, VET Providers, wide public Résultat: The result is a series of highly informative virtual films. Domaine d'application: E-learning Adresse du site Internet: Langues de produit: anglais 14

15 Produit 'HORECA RS website' RESPONS: Responsible Skills Alliance for Sustainable Management of Small Hotels Titre: HORECA RS website Type de Produit: Site Internet Texte marketing: Online learning tool Description: Project website contains information about the project, its aims and objectives, news and events, developed public products. It allows HORECA SMEs to download the training contents and use it for non-formal and work-based learning. Partnersnet section. Cible: HORECA managers, entrepreneurs, employees, CCIs, Trade Unions, VET providers and other stakeholders; partners of the consortium Résultat: Website Domaine d'application: Dissemination; project management. Adresse du site Internet: Langues de produit: allemand français anglais espagnol roumain polonais italien 15

16 Produit 'RESPONS Brochure' RESPONS: Responsible Skills Alliance for Sustainable Management of Small Hotels Titre: RESPONS Brochure Type de Produit: Méthodes de distribution Texte marketing: Promotional material Description: The brochure is one of the means for effective dissemination of project products and results. It will be produced in all partners languages. Cible: HORECA SMEs and entrepreneurs, CCIs, Trade Unions, VET providers and other stakeholders Résultat: Electronic and printed brochure Domaine d'application: Dissemination and exploitation of results Adresse du site Internet: Langues de produit: espagnol polonais roumain italien allemand français anglais bulgare product files RESPONS Leaflet_BG.pdf RESPONS Leaflet_CAT.pdf RESPONS Leaflet_DE.pdf RESPONS Leaflet_EN.pdf RESPONS Leaflet_ES.pdf RESPONS Leaflet_FR.pdf RESPONS Leaflet_IT.pdf RESPONS Leaflet_PL.pdf

17 product files RESPONS Leaflet_RO.pdf

18 Produit 'Promotional video clips' Type de Produit: Film RESPONS: Responsible Skills Alliance for Sustainable Management of Small Hotels Titre: Promotional video clips Texte marketing: A formative, flexible and popular tool for promotion of project products. Description: Short videos, focused on the most effective parts of our products, including the ones on the use of the products, with attractive visual content components which will be perceived by a broad audience. Cible: HORECA SMEs and entrepreneurs, wide public. Résultat: Videos Domaine d'application: Dissemination and awareness raising. Adresse du site Internet: Langues de produit: anglais 18

19 Produit 'RESPONS National specialized seminars' Titre: RESPONS National specialized seminars Type de Produit: Autres Texte marketing: Training seminars. Description: Specialised seminars addressed to Managers of small hotels and restaurants will be organized in the countries of the Partnership. Participants will receive HORECA RS certificate. Cible: HORECA SMEs managers and entrepreneurs. Résultat: Training Domaine d'application: Training,dissemination. Adresse du site Internet: Langues de produit: espagnol roumain polonais italien bulgare anglais français 19

20 Produit 'European conference for Responsible skills' Titre: European conference for Responsible skills Type de Produit: Méthodes de distribution Texte marketing: Event Description: The European conference for Responsible HORECA SMEs will be organized in Spain on 09/2015. Cible: About 80 stakeholders, such as partners, associated partners, VET providers in tourist sector, Trade Unions, branch organisations, youth and sciences, etc. but also decision makers local, regional and state public authorities Résultat: Conference Domaine d'application: Exploitation of results Adresse du site Internet: Langues de produit: anglais espagnol 20

21 Produit 'RESPONS Progress Report' RESPONS: Responsible Skills Alliance for Sustainable Management of Small Hotels Titre: RESPONS Progress Report Type de Produit: Texte marketing: Description: Cible: Résultat: Domaine d'application: Adresse du site Internet: Langues de produit: anglais product files 2013_3636_PR_RESPONS_pub.pdf

22 Événements RESPONS Kick-off meeting Date Description Cible Public Informations de contact Date et lieu 1. Presentation of each Partner organization. Vocational education and training in hospitality and restaurants in the countries of the partnership. 2. Presentation of the project overview of the contents, objectives, WPs. 3. Administrative and financial rules Leonardo da Vinci LMP, Agreements between Promoter and the Partners. 5. WP2 Needs and challenges of the sector: methodology and tools for research and reporting;questionnaires. 6. Evaluation and Quality Management. 7. Dissemination strategy. 8. Project management: set deadlines for the next steps in the project and distribution of tasks (WPs 1 7). Members of the consortium Événement non public Vesselina Stoyanova vstoyanova@cci.dobrich.net 4-5 of December 2013 BOUTIQUE HOTEL CRYSTAL PALACE SOFIA Address: Sofia 1000, 14 Shipka Street Conference room CRYSTAL 22