Department of Health JOB AND PERSON SPECIFICATION

Transcription

1 Department of Health JOB AND PERSON SPECIFICATION Position Title: Oacis Data Quality Coordinator Classification Code: ASO5 Division: ICT Services Branch: ICT Operations Type of Appointment: Section: Applications Management o Ongoing Position Number: H01121 Temporary Up to 12 Mths Position Created: o Other Term Job & Person Specification Approval CE or delegate / / PREAMBLE: Underpinning the Department of Health Strategic Directions are the agreed values that reflect honesty, respect and integrity for every individual. These values drive how we conduct our business and how we behave. We aim to make the values live. It is important that we incorporate the values into our behaviour systems and processes. The Department has a Commitment to Workplace Values attached to Job and Person Specifications that all staff are required to uphold. (Please refer to the back of this document). Australia has one of the most culturally and ethnically diverse populations in the world. Having bi-lingual and bi-cultural employees can enhance the department s ability to negotiate with, and meet the needs of, the full range of its clients and customers. Such employees also add to the diversity of the workforce, and give added opportunities to fully capitalise on difference as a valuable asset in an increasingly competitive environment. Page 1 of 7

2 JOB SPECIFICATION 1. Summary of the broad purpose of the position in relation to the organisation's goals: The Oacis Data Quality Coordinator will be involved in the analysis and resolution of data quality and system incidents and will be expected to develop and maintain a highly customer oriented service delivery focus. The Oacis Data Quality Coordinator contributes to the successful operation of Oacis (an enterprise-wide clinical information system) by assisting in developing standards and procedures and ensuring that information contained within the system complies with established standards. The Oacis Data Quality Coordinator will assist in the development and conduct of data quality programmes and by working in collaboration with health units to improve data entry practices. 2. Reporting/Working Relationships (to whom the person reports, staff for whom the person is responsible and other significant connections and working relationships within the organisation). The Oacis Data Quality Coordinator will report to the Oacis Information Officer and work closely with other Oacis Programme personnel, Department personnel, Oacis site coordinators and other site personnel to achieve the required outcomes. The Oacis Data Quality Coordinator is required to manage DoH personnel to support the data quality audit programme and the Enterprise Master Patient Index (EMPI). 3. Special Conditions. (such as non-metropolitan location, travel requirements, etc) The position is located within Information and Communication Technology Services, Operations Branch but there will be a requirement to liaise with and visit health units including their service providers. Some interstate and intrastate travel may be required. The incumbent may be required to participate in a 24 hour roster. Some out of hours work may be required. The appointee may be subject to a Criminal History Check prior to confirmation of appointment. The incumbent will uphold the values of the Department of Health as reflected in the Strategic Plan. The incumbent may be assigned elsewhere within the Department subject to relevant provisions of the PSM Act. The incumbent may be required to enter into an annual performance agreement for the achievement of (specific or service or program) outcomes. 4. Statement of Key Outcomes and Activities ((group into major areas of responsibility/activity and list in descending order of importance - continue on next page) 1. The incumbent plays a key role in the development and implementation of data quality standards to facilitate record linkage in the Enterprise Master Patient Index (EMPI) and Oacis data repository (ODR) by: a. Developing and implementing Enterprise-wide standards to enhance the quality of data entered into the source systems which contribute data to Oacis. Page 2 of 7

3 b. Supporting the management of Oacis and EMPI data including the resolution of data quality issues and decision making in relation to data to be included and excluded from Oacis. c. Implementing a data audit programme to monitor and maintain data quality, including the implementation of regular data audits of data populating EMPI. d. Establishing and maintaining close working relationships with Medical Records Departments across the Health Units. e. Managing data quality clerical personnel and ensuring they are well trained and informed by seeking opportunities to further their development and providing feedback on their performance. f. Organising and providing expert input to Statewide Data Quality workgroups and forums. g. Investigating and trouble shooting complex data quality problems. h. Ensuring Management is kept informed of issues relating to data entry practices across the Health Units. i. Developing, selecting, adapting and implementing testing methodologies for record linkage data to ensure correct and complete display of patient information. j. Developing, selecting, adapting and implementing audit methodologies for monitoring data quality issues which prohibit the linking of records. k. Contributing to effective upgrades of systems. l. Managing and monitoring the list of data linkage incidents and escalating when required which contributes to effective system performance. 2. The incumbent is expected to inform the development of Oacis-related policies, procedures, standards etc by: a. Consulting key stakeholders, including making use of established enterprise-wide forums to explore issues with clinical, administrative and management personnel. b. Maintaining an enterprise-wide focus to promote consistency of information management practices throughout the enterprise. 3. The incumbent is required to contribute to data quality on EMPI and Oacis by working with relevant parties regarding the introduction of new data sources which may affect the data quality on Oacis, by: a. Site visits to conduct pre-implementation audits against proposed new source systems to Oacis. b. Identification and escalation of potential problems with new interfaces. c. Coordination of meetings involving relevant stakeholders to resolve identified issues with new Oacis source systems. 4. The incumbent plays a key role in the management of the Enterprise Master Patient Index (EMPI) by: a. Ensuring records in the manual validation pool are processed in a timely fashion. b. Ensuring that EMPI data quality is monitored on an ongoing basis. c. Managing and refining business rules, and oordinating periodic reviews of the EMPI matching algorithm and weights to ensure its optimal performance. d. Resolving data qualities issues that compromise, or have the potential to compromise, the performance of the EMPI matching algorithm. Page 3 of 7

4 e. Managing the EMPI clerical personnel and ensuring they are well trained and informed by seeking opportunities to further their development and providing feedback on their performance. f. Ensuring effective utilisation of the EMPI clerical personnel by monitoring work priorities, standards and workloads. 5. Provide backup, as and if required, to the Oacis Help Desk. 6. Contribute to the well-being of people in South Australia through participation in Counter Disaster activities including attendance, as required, at training programs and exercises to develop the necessary skills required to participate in responses in the event of a disaster and/or major incident. 7. Contribute to the promotion and implementation of the General Public Sector Management Aims, Personnel Management Standards and employee conduct standards and in particular Equal Opportunity and Occupational Health Safety and Welfare by adhering to the provisions of relevant legislative requirements. Approved by Line Manager: / / Acknowledged by Occupant: / / Page 4 of 7

5 PERSON SPECIFICATION ESSENTIAL MINIMUM REQUIREMENTS (Those characteristics considered absolutely necessary) PLEASE NOTE: It is recommended that a Maximum of 15 criteria only (in total) be included in this section (ie the number of Essential and Desirable criteria combined should not exceed 15). Educational/Vocational Qualifications (include only those listed in Commissioner s Standard 2, Attachment C as an essential qualification for the specified classification group) a. Nil Personal Abilities/Aptitudes/Skills: (related to the job description and expressed in a way which allows objective assessment): a. Demonstrated interpersonal and verbal and written communication skills including a capacity to effectively liaise and maintain working relationships with other team members, units, external agencies and service providers. b. Demonstrated ability to be innovative and flexible and to problem solve through investigation, analysis, research and consultation in an IT environment. c. Proven ability to document procedures to improve the timeliness and effectiveness of response and problem resolution including a capacity to consistently meet deadlines, work under pressure without supervision, determine priorities, plan and organise work and maintain accuracy and integrity. d. Proven ability to exercise judgement and vigilance to ensure the confidentiality of all records within the area of responsibility including a capacity to maintain confidentiality of sensitive and confidential information. Experience a. Extensive experience in administration of medical records, preferably in a large public hospital environment. b. Extensive experience in data linkage of identified health information. c. Proven experience in identifying and resolving data quality issues in a large scale critical application. d. Proven high level experience in the use and operation of a range of information systems, PC Hardware, operating systems and applications including the use of the Helpdesk tracking software. e. Demonstrated experience in conducting high level research and innovative problem solving including the recommendation and implementation of effective solutions to those problems. f. Proven experience in working effectively in a team environment and developing effective communications and supportive networks with a broad range of individuals and/or groups. Knowledge a. Demonstrated comprehensive knowledge of Help Desk procedures, practices and techniques. b. Understanding of the issues associated with enterprise-wide health records and/or health information systems. c. Knowledge of the issues associated with the maintenance of electronic health records. d. Demonstrated sound knowledge of Patient Information Systems. e. Knowledge of Occupational Health, Safety & Welfare principles. Page 5 of 7

6 DESIRABLE CHARACTERISTICS (To distinguish between applicants who have met all essential requirements) Educational/Vocational Qualifications ((include only those listed in Commissioner s Standard 2, Attachment C, as an essential qualification for the specified classification group) a. Nil Personal Abilities/Aptitudes/Skills: (related to the job description and expressed in a way which allows objective assessment): a. Nil Experience a. Experience in the development of data quality standards. b. Experience in the UNIX operating system. c. Experience with SQL and stored procedures, Crystal Reports and Microsoft Access or similar tools. d. Experience in working with highly confidential material. Knowledge a. Knowledge of HL7 standards and protocols. b. Knowledge of the policies, objectives and practices of the South Australian Health System. Other Details: Page 6 of 7

7 COMMITMENT TO WORKPLACE VALUES The Department of Health values have an influence on the people we employ Every organisation has values that govern the way people are treated and the way decisions are made. The Department s Strategic Plan identifies the values that guide our behaviours. These behaviours apply to all employees and govern the way people in the organisation are treated, the way decisions are made and how we provide our services. The values behaviours that reflect honesty, respect and integrity from every individual. These values are used in day to day communication and interaction between all employees and are linked to the DHS Strategic Plan ( ), the whole of government Code of Conduct, Performance Development, Job and Person Specifications and Department of Health Employment Conditions. Department of Health Organisational Values are: Honesty We show honesty by speaking truthfully, within the boundaries of confidentiality. This is shown in our dealings within the Department and with our consumers and partners by: saying what we mean and meaning what we say, keeping our promises, telling the truth tactfully, providing honest feedback and answers and admitting to mistakes. Respect We show respect by speaking and acting with courtesy. We treat others with dignity and use culturally appropriate ways of communicating. This is shown in our dealings within the Department and with our consumers and partners by: treating everyone fairly, communicating so people can understand, listening to others, and seeking and providing feedback. Integrity We show integrity by honouring our values and the rules of our department, government and nation. This is shown in our dealings within the department and with our consumers and partners by: doing the right thing, abiding by the values, standing up for what we believe in, and taking responsibility for our mistakes. ***************** I have the ability and commitment to behave consistently with the stated values of the Department of Health. / / Signature Please complete and return attached to your application to the nominated person The right people with the right skills in the right place at the right time Page 7 of 7