Technical Applications Consultant version 20 Dec 2011.doc

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Technical Applications Consultant version 20 Dec 2011.doc"

Transcription

1 Principles Vision Purpose Statement Technical Applications Consultant (version 20 Dec 2011) healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations. We will deliver increasing value to our customers through: Lower cost Standardized system and processes Reducing variation or rework Quality and innovation To be the first choice shared service provider in New Zealand. Partnership Developing lasting partnerships through collaboration, working to a common goal, facilitating joint solutions within our means, recognising and celebrating success, open communication to share knowledge and information. Respect for people We respect others by; developing trust by being open and honest, listening to and understanding others views, valuing everyone s contribution, celebrating diversity and have fun and enjoy what we do as a team. Integrity We show integrity by; leading by example, open, fair, honest and transparent in everything we do, courage to speak up and challenge when things don t seem right, act ethically and professionally at all times, can do, will deliver our promises, obligations and commitments. Delivering Results We deliver results by; delivering exceptional results through high performance teams, enhance the customer experience, continually improve and add value, being action orientated, responsible and accountable, providing consistent and reliable services. Energised by Innovation We are energised by innovation when we; encourage forward thinking ideas and challenge status quo, measure our performance and see it as an opportunity to learn and grow, creating positive change by developing smarter ways to work, empowering people to maximise potential. Our principles define the expected behaviour of all staff and guide us on the behaviours that are important to us as an organisation. They underpin the way we do things at healthalliance, defining how we strive to move towards our vision.

2 This position description provides an indicative outline of the purpose and key responsibilities and tasks of the role. Title and Reporting Relationships Position title: Technical Applications Consultant Location: healthalliance sites Purpose of the Role To provide 2 nd / 3 rd level technical application support for the users of clinical and business systems. The position provides design, installation, technical configuration and support services for the applications managed by healthalliance and used by the DHB users. It also includes support of the middleware integration layer that supports interoperability between the key hospital systems. The position will have a close working relationship with the ICT, DBA, Development and System Support Teams and close interaction with the vendors that supply / support the applications. The role also contributes to the ongoing improvement of the systems by recommending and implementing architectural and infrastructure changes to resolve issues, enhance performance and/or increase resilience The role is required to be On Call for After Hours Support as part of a rotational roster Personnel Dimensions (Employees reporting to this position directly and indirectly) Number of Staff: N /A Through subordinates: Total: 0 Key Relationships People and organisations both inside and outside of the company that this position would be required to manage relationships with. Internal Stakeholders ha IS Management Team ha IS Project, Service Delivery, Enterprise Architecture, Application Services and ICT teams Position in Organisation External Stakeholders Super Users and Customer User Groups DHB embedded Functional Support, IS and Information Management Staff Suppliers & Contracted Personnel General ha IS responsibilities Key Responsibilities and Tasks Expected Outcomes

3 Relationship Management Develop and maintain effective relationships with customers, colleagues, suppliers and other stakeholders to foster and encourage collaboration. Customer and stakeholder expectations are managed in line with the organisation s capability to deliver. Positive feedback from customers, stakeholders and colleagues recognising effectiveness and contribution. The role and its customers understand each other s objectives and pro-actively seek each other s advice through regular and effective engagement. Specific Technical Application Consultant responsibilities Key Responsibilities and Tasks Expected Outcomes Support - General In conjunction with the system support teams, manage the Application and Middleware environments to provide system availability and performance within agreed SLA metrics Provide 2nd / 3rd level Incident, Problem and Root Cause analysis within agreed Service Level Agreements Respond to assigned service desk incidents and requests and monitoring alerts within agreed Service Levels Liaison with system suppliers for external support Regularly update users and other support teams regarding current issues and requests Support SLAs are met or exceeded Positive feedback from customers and colleagues regarding communication and management of support issues Root cause is identified and resolved for system problems Technical support responsibilities are agreed with the application support teams

4 Key Responsibilities and Tasks Expected Outcomes Technical Support Contribute to the application design for new and enhanced systems projects As required for projects, install and configure Application Middleware / Web Applications, including Releases / Configurations and software developed by the Development team through the environments including: Development, Acceptance, Production, Disaster Recovery and Training Carry out Technical testing for software released into all environments Confirm issues raised in Acceptance environment and raise as defects to the Testing team Assist with providing availability and capacity management with regards to the Application and Middleware environment Suggest and implement appropriate security management and monitoring tools and processes in conjunction with ICT Team Positive feedback from key customers Key technical risks are highlighted and plans in place to mitigate Project timelines are met Unplanned outages meet or exceed KPI targets

5 General Technical Application Support responsibilities Key Responsibilities and Tasks Expected Outcomes Documentation Develop and maintain documentation for the technical application environments including strategy, design, standards, process and specifications for release management, operational status management and recovery management. Operational Management Assist in implementing new infrastructure components or versions of components and in ensuring that they do not adversely affect the stability and performance of operational applications. Document, test and implement Disaster Recovery procedures / strategies for the Applications and Middleware. Manage the operational status of existing applications in the production environment by pro-active monitoring the performance of applications by carrying out all necessary tuning and technical administration tasks to reduce reactive incidents Maintain currency of the applications by ensuring service packs and upgrades are applied on a regular schedule Adhere to ITIL practices implemented and participate in the process to review and improve the practices Documentation is completed in agreed format and is up to date Preventable system incidents are avoided Disaster Recovery plans are in place and tested Application versions are current and supported by the vendors ITIL processes are adhered to

6 Relationship Management Foster and maintain close working relationships with ICT Team, Internal IS groups and vendors / suppliers Liaise closely with user community with regard to application / system performance. Professional Development Keep up to date with new market and technical developments to contribute to the strategy and support of the platforms. Provide training and mentoring to other Technical Application Support team members and within the Infrastructure team Positive relationships are built and maintained. Knowledge of trends and new technologies is current General Other duties as required by the Manager or as a result of changing circumstances, that contribute to achieving the purpose of the role. Qualification, Experience and Training Requirements What is the typical background required to competently perform the responsibilities of the job? Essential is the minimum acceptable level for entry. Preferred indicates the desirable level, but may also expand on the nature, eg: industry related, level of previous supervisory experience Essential Tertiary qualification in Information Technology or equivalent experience Vendor specific qualification i.e. MCP Windows Server 5+ years experience in supporting and implementing vendor supplied custom written applications into a large corporate environment. 3+ years experience in 1 st / 2 nd Preferred Vendor specific qualification i.e. MSCE Scripting, development or database administration experience

7 support role Understanding of ITIL processes Excellent knowledge of IT infrastructure technologies Analytical and problem solving ability Competencies for the role Innovation Is good at bringing the creative ideas of others to market; has good Management judgement about which creative ideas and suggestions works; has a sense about managing the creative process of others; can facilitate effective brainstorming; can projects how potential ideas may play out in the marketplace. Planning Process Management Total Quality Management Conflict Management Drive for Results Interpersonal Savvy Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluate results. Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can t; can simplify complex processes; gets more out of fewer resources. Is dedicated to providing organization or enterprise wide common systems for designing and measuring work processes; seeks to reduce variances in organization processes; deliver the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management of data; leverages technology to positively impact quality; is willing to reengineer processes from scratch; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes. Steps up to conflicts, seeing them as opportunities; reads situation quickly; good at focussed listening; can hammer out tough agreements and settle disputes equitably; can find common grounds and get cooperation with minimum noise. Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Relates well to all kinds of people-up, down, and sideways, inside and outside the organization; builds appropriate rapport; build constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

8 Customer Focus Integrity and Trust Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gain their trust and respect. Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn t misrepresent him/herself for personal gains. POSITION SPECIFIC POSITION RELATED COMPETENCIES Indicates the specialist skills and behaviour required for the role Good written and verbal communication skills Good interpersonal, negotiation and relationship management skills Excellent demonstrable technical skills Good demonstrable understanding of relevant business processes Has an ability to communicate effectively both written and verbally. Is aware of the need and importance of effective communication styles Is adapt at building strong trusting relationships and takes into account views of others in arriving at decisions Understands the technology platforms in detail and understands the impact of technology issues. Is able to discuss business issues in terms that are familiar to the business. Understands the business impact of system issues Note: The position description needs to be reviewed by both parties annually. Signed as current and agreed: Manager Employee

Chief Information Security Officer

Chief Information Security Officer Principles Vision Purpose Statement Chief Information Security Officer healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations. We will

More information

Systems Engineer Compute and Storage Position Description

Systems Engineer Compute and Storage Position Description Principles Vision Purpose Statement Systems Engineer Compute and Storage Position Description healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health

More information

Service Desk Analyst

Service Desk Analyst Principles Vision Purpose Statement Service Desk Analyst healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations. We will deliver increasing

More information

Analyst - EDI. healthalliance Purpose, Vision and Principles. Purpose Statement

Analyst - EDI. healthalliance Purpose, Vision and Principles. Purpose Statement Principles Vision Purpose Statement Analyst - EDI healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations. We will deliver increasing value

More information

Data Warehouse Developer

Data Warehouse Developer Data Warehouse Developer This position description provides an indicative outline of the purpose and key responsibilities and tasks of the role. Title and Reporting Relationships Position title: Data Warehouse

More information

National Development Lead Catalogue and Master Data

National Development Lead Catalogue and Master Data Principles Vision Purpose Statement National Development Lead Catalogue and Master Data healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations.

More information

Terex Leadership Competency Model

Terex Leadership Competency Model Terex Leadership Competency Model INDIVIDUAL CONTRIBUTOR MANAGER EECUTIVE Creating and Creativity Innovation Business Acumen Strategic Agility Global Business Knowledge Making it Happen Time Action Oriented

More information

INFORMATION TECHNOLOGY & MEDIA SERVICES

INFORMATION TECHNOLOGY & MEDIA SERVICES INFORMATION TECHNOLOGY & MEDIA SERVICES Head of IT Operations Permanent, Full-time Grade SENIOR STAFF: Salary to be determined by the Vice Chancellor De Montfort University is home to more than 27,000

More information

Waikato Regional Council Role Description

Waikato Regional Council Role Description Waikato Regional Council Role Description Job Title: Directorate Reports to: Responsible for: (Total number of staff) Job Purpose: Direct Reports Contracts and Special Project Coordinator Resource Use

More information

Procurement & Supply Chain Analyst Position Description

Procurement & Supply Chain Analyst Position Description Date: 12 January 2016 Job Title : Procurement and Supply Chain Analyst Department : Finance and Corporate Location : Shea Terrace, Takapuna Reporting To : Deputy CFO Direct Reports : N/A Functional Relationships

More information

Case Manager. Team Manager. Nationwide

Case Manager. Team Manager. Nationwide Position: Case Manager Business Group: Claims Management Reporting to: Team Manager Location: Nationwide Approved: Date: September 2010 About ACC ACC works to reduce the overall incidence and impact of

More information

360 Degree Leadership Competencies and Questions

360 Degree Leadership Competencies and Questions 360 Degree Leadership Competencies and Questions Educational Impact 2007 1 360 Degree Leadership Assessment Responses Below is a list of the questions that appear in the Educational Impact 360 Degree School

More information

CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES

CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES Responsible to: Responsible for: Chief Executive HR and Payroll Administrator HR Interns and Volunteers Dimensions Location of work Other information

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: ICT Service Desk Manager Classification Code: AS07 Division: ICT Services Directorate: ICT Customer Services Type of Appointment: Branch: ICT Central Ongoing

More information

Job Description. Financial Planning & Analysis Accountant

Job Description. Financial Planning & Analysis Accountant Job Description Financial Planning & Analysis Accountant Role Title Financial Planning & Analysis Accountant Reporting to Head of Financial Planning Role Purpose The purpose of this role is to provide

More information

POSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas

POSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas POSITION DESCRIPTION Position Title Manager, Technical Services Support Position Number Reports to Manager Technology Services Functional Auth HRM Auth Region IT Services Centre Head Office Date Feb 2011

More information

Position Description

Position Description Position Description Position Title: Group/Division/Team: WebCenter / UCM Technical Support Business Technology Services Group / IT Operations Division Date: December 2011 Reports To: Roles Reporting To

More information

Manager, Procurement and Contracts

Manager, Procurement and Contracts Position description Position title: Reports to: Directorate: Contract Manager/Team Leader Manager, Procurement and Contracts Operations Date: May 2015 PHARMAC s mission Our legislative objective is: to

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: Manager, ICT Continuity Planning Classification Code: ASO7 Division: ICT Services Directorate: ICT Operations Type of Appointment: Branch: ICT Security Ongoing

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: Senior Manager, ICT Contracts Classification Code: ASO8 Division: ICT Services Directorate: ICT Contracts & Performance Management Type of Appointment: Branch:

More information

FINANCIAL ACCOUNTING MANAGER

FINANCIAL ACCOUNTING MANAGER Job Description FINANCIAL ACCOUNTING MANAGER This job description provides an indicative outline of the purpose and accountabilities of the role. Specific performance requirements and expectations will

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: Scheduling Officer, ICT Programs Classification Code: ASO6 Division: ICT Services Directorate: ICT Program Services Type of Appointment: Branch: ICT Program

More information

DAIRYNZ POSITION DESCRIPTION

DAIRYNZ POSITION DESCRIPTION DAIRYNZ POSITION DESCRIPTION Title and Reporting Relationships Position Title: Reports to: Location: Career Level: Science Support Manager General Manager Research & Development Newstead People Leader

More information

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk. Job Title: Service Desk Analyst JOB DESCRIPTION Job Holder: Date: Overview of role To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

More information

JOB DESCRIPTION. Provide technical support and maintenance for college IT systems and key applications.

JOB DESCRIPTION. Provide technical support and maintenance for college IT systems and key applications. JOB DESCRIPTION POST TITLE: IT SYSTEMS ENGINEER POST REF: 15/194 REPORTS TO: COMPUTING SUPPORT MANAGER DATE: JULY 2015 JOB PURPOSE: Provide technical support and maintenance for college IT systems and

More information

Council is committed to achieving the three key outcomes identified by our local community:

Council is committed to achieving the three key outcomes identified by our local community: Position Profile Position Title: Reports to: Department: Section: Information Technology Team Leader Information Technology Information Services Community Outcomes Council is committed to achieving the

More information

Human Relations Sherry Peters - Director, Human Relations Specialist Professional Phase 2 (SP2), ASPA Bargaining Unit

Human Relations Sherry Peters - Director, Human Relations Specialist Professional Phase 2 (SP2), ASPA Bargaining Unit JOB TITLE NAME UNIT REPORTS TO JOB FAMILY Organizational Development Specialist Vacant Human Relations Sherry Peters - Director, Human Relations Specialist Professional Phase 2 (SP2), ASPA Bargaining Unit

More information

Strategic Programme Manager- fixed term 12-14 months

Strategic Programme Manager- fixed term 12-14 months Strategic Programme Manager- fixed term 12-14 months New Zealand Fire Service Position Description Job #: 2759 Business Area: Location: Reports to: Programme and Change Management National Headquarters

More information

Role Description Metro Operations, Data Analyst

Role Description Metro Operations, Data Analyst Role Description Metro Operations, Data Analyst Cluster Agency Division/Branch/Unit Location Transport Transport for NSW Infrastructure & Services / Service Delivery & Performance / Metro Service Delivery

More information

Catherine Booth College: School for Learning & Development. The Salvation Army Capability Framework: Generic Matrix

Catherine Booth College: School for Learning & Development. The Salvation Army Capability Framework: Generic Matrix Catherine Booth College: School for Learning & Development The Salvation Army Capability Framework: Generic Matrix V3.0 Sep 2014 Contents ATTRIBUTES... 5 SERVICE USER PERSPECTIVE... 6 TEAM PERSPECTIVE...

More information

Ambulance Victoria. Position Description

Ambulance Victoria. Position Description Position Title: IT Project Manager Team Leader Position Description Division: Information & Technology Department: Solution Delivery Reports To: Manager Solution Delivery Direct Reports: IT Project Managers

More information

Employability Skills Summary

Employability Skills Summary s Summary Monday, 22 November 2010 10:55 AM Version 1.2 s Summary Page 2 Table of Contents BSB10107 Certificate I in Business... 3 BSB20107 Certificate II in Business... 4 BSB30107 Certificate III in Business...

More information

Intern Social Media. Organisational Statement. Purpose. Key Accountabilities for this position. International Brand Manager

Intern Social Media. Organisational Statement. Purpose. Key Accountabilities for this position. International Brand Manager Intern Social Media Reports To: International Brand Manager Location: Wellington Direct Reports Nil Duration November 2014 to end of February 2015 Salary TBA Last Reviewed October 2014 Organisational Statement

More information

Derbyshire Constabulary

Derbyshire Constabulary h Derbyshire Constabulary Job Description Closing Date Wednesday 28 October 205 at midday HR Service Centre Contact Rachael Stone Tel int 733 00 Extl 0300 330 330 Role Title Technical Support Manager Grade

More information

Head of Engineering Job Description

Head of Engineering Job Description Head of Engineering Job Description (Job Code and Level: E006) Definition: Overall responsibility and accountability for the Engineering function across the UK which will include people and budgetary management.

More information

Information and Communication Technology

Information and Communication Technology Position Description Position Title: Employment Type: Section: Division: Salary Band: Agreement: Reporting To: Enterprise Architect Full Time fixed term ICT Project Services Information and Communication

More information

POSITION DESCRIPTION. Web Content Manager

POSITION DESCRIPTION. Web Content Manager POSITION DESCRIPTION Web Content Manager Date Produced/Reviewed: Position Holder's Name:... Position Holder's Signature:... Date: June 2014 Document ID: Obtain from Objective Version: 1.0 Department: Name

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Title Position: Clinical Nurse Agency: Country Health SA Supervisor Classification Code: RN3 Division: Aboriginal Health Type of Appointment: Branch: Ceduna Koonibba Aboriginal

More information

POSITION PROFILE Support Officer, ICT. Position Summary. Position Statement. Corporate Vision. Constructive Culture ICT.

POSITION PROFILE Support Officer, ICT. Position Summary. Position Statement. Corporate Vision. Constructive Culture ICT. Position Summary Position Title: Business unit: ICT Support Officer ICT Division : ICT and Knowledge Management Classification : Level 5 Status : Position Statement The ICT Support Officer maintains the

More information

NGN Behavioural Competencies

NGN Behavioural Competencies NGN Behavioural Competencies July 2012 Change and Improvement Embraces, drives and advocates change and improvement, demonstrating a commitment to keep people engaged. Sets a culture that values diversity

More information

Position Description

Position Description Position Description Wesley Disability Services Quality Risk & Compliance Specialist Agreement Signed Quality Risk and Compliance Specialist Signed Executive Manager, Wesley Disability Services Date Date

More information

Job Description Solutions Lead

Job Description Solutions Lead Solutions Lead Department: Group: Direct Line Manager: Direct Reports: Business Support Manager - Information Services Database Applications Analyst, Technical Business Analyst Delegations: Primary Location:

More information

Team Leader Business Information Data Warehouse Business Information Data Warehouse

Team Leader Business Information Data Warehouse Business Information Data Warehouse Position Title Group/Team Location Reports to HR reference Team Leader Business Information Data Warehouse Business Information Data Warehouse Information Wellington Manager ICT Service Delivery Tertiary

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: Help Desk Officer Classification Code: ASO-3 Division: Central Northern Adelaide Health Service Branch: The Queen Elizabeth Hospital Type of Appointment: Section:

More information

JOB DESCRIPTION. Principal Duties and Responsibilities

JOB DESCRIPTION. Principal Duties and Responsibilities JOB DESCRIPTION Job title: IS Service Desk Trainee Grade: Responsible to: IS Service Desk Team Leader Responsible for: None Liaises with: IS teams, Hanover Group colleagues, third party suppliers Role

More information

Page 1 of 5 Position Description Service Desk System Stage: Issued Version: 3.004006 Group: HR/OHS/Education Reports To: Manager - IT and Communication Employment Status: As per Appointment Letter Grade/Award:

More information

EMPLOYEE PERFORMANCE EVALUATION

EMPLOYEE PERFORMANCE EVALUATION EMPLOYEE PERFORMANCE EVALUATION NAME POSITION/TITLE HIRE DATE LOCATION/DEPARTMENT EMPLOYMENT STATUS FT PT PD LAST REVIEW DATE IMMEDIATE SUPERVISOR DATE: TYPE OF REVIEW: ANNUAL PROBATIONARY OTHER Instructions

More information

Procurement Competency Framework

Procurement Competency Framework Procurement Competency Framework Typical Role Behaviours Level 0 Administrative Officer Support Officer Level 1 Level 2 Level 3 Level 4 Level 5 Purchasing Officer Buyer Procurement Officer Senior Buyer

More information

Lominger Standard 67 Competencies and Related Descriptions

Lominger Standard 67 Competencies and Related Descriptions Lominger Standard 67 Competencies and Related Descriptions 1) Action Oriented Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting

More information

GENERIC CORE MANAGEMENT CRITERIA (CMC) AND STANDARDS (SELECT WHICH ONES ARE APPLICABLE)

GENERIC CORE MANAGEMENT CRITERIA (CMC) AND STANDARDS (SELECT WHICH ONES ARE APPLICABLE) ANNEXURE B GENERIC CORE MANAGEMENT CRITERIA (CMC) AND STANDARDS (SELECT WHICH ONES ARE APPLICABLE) CRITERIA Description Generic Stards for Fully Effective Performance 1. Strategic Provides a vision, sets

More information

Talent Management JOB CLASS: Manager PAY GRADE: 19 EXEMPT STATUS: Exempt DATE: 4/16/2015

Talent Management JOB CLASS: Manager PAY GRADE: 19 EXEMPT STATUS: Exempt DATE: 4/16/2015 JOB DESCRIPTION: MANAGER, HUMAN RESOURCE INFORMATION SYSTEMS (HRIS) DEPARTMENT: Talent Management-Human Executive Director, REPORTS TO: Resources Talent Management JOB CLASS: Manager PAY GRADE: 19 EXEMPT

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: IT Helpdesk & Infrastructure Officer Reports Directly to: Team Leader Information Technology Responsible for: NA Member of: Infrastructure Team Grade: 4 About

More information

JOB DESCRIPTION SENIOR SERVICE DESK TECHNICIAN DATE: JUNE 2015 JOB PURPOSE: Provision of customer focused ICT support on the IT Service Desk.

JOB DESCRIPTION SENIOR SERVICE DESK TECHNICIAN DATE: JUNE 2015 JOB PURPOSE: Provision of customer focused ICT support on the IT Service Desk. JO DESCRIPTION POST TITLE: POST REF: REPORTS TO: SENIOR SERVICE DESK TECHNICIAN SDT3 Deputy IT Manager DATE: JUNE 2015 JO PURPOSE: Provision of customer focused ICT support on the IT Service Desk. KEY

More information

Business Support Service Development Manager

Business Support Service Development Manager Job Profile Job Title: Business Support Service Development Manager Date Completed: 17/12/2014 Job Reference Number: T5CS0021 Tier: Tier 5 Job Band: Band 6 Functional Area: Corporate Services Accountable

More information

HSF030. Business Unit: Marketing and Communications Date created: December 2014. Division: Strategy, People & Operations Review date: December 2015

HSF030. Business Unit: Marketing and Communications Date created: December 2014. Division: Strategy, People & Operations Review date: December 2015 Position Title: Digital & Engagement Specialist No.: HSF030 Reports to: Title: Marketing & Communications Leader No.: HSF067 Business Unit: Marketing and Communications Date created: December 2014 Division:

More information

Senior Manager Commercial Lending - Position Description

Senior Manager Commercial Lending - Position Description Document Control Region: Role: Classification: Reports to: Present Incumbent: Prepared by: All Senior Manager Commercial Lending Full Time Chief Member Service Officer Vacant Human Resources Date approved/updated:

More information

Ambulance Victoria. Position Description

Ambulance Victoria. Position Description Position Description Position Title: Data Management Specialist Reports To: Manager Infrastructure Division: Information and Technology Department: Service Management Direct Reports: Nil Employment Conditions:

More information

INTRODUCTION. The Merlin Principles. The Elements of each Principle

INTRODUCTION. The Merlin Principles. The Elements of each Principle 0 INTRODUCTION The development of the Merlin Standard has been progressed as a joint exercise between the Department for Work and Pensions (DWP) and its providers operating in the Welfare to Work (W2W)

More information

Marketing & Strategic Relations Manager

Marketing & Strategic Relations Manager Marketing & Strategic Relations Manager Reports To: Regional Communications & Strategic Relations Manager, SSEA Dotted Line Report to: Trade Commissioner, NZTE Location: Ho Chi Minh City Direct Reports:

More information

Resurrection Metropolitan Community Church Church Administrator Position Description and Purpose

Resurrection Metropolitan Community Church Church Administrator Position Description and Purpose Resurrection Metropolitan Community Church Church Administrator Position Description and Purpose Reports to: Senior Pastor Supervises: Operation Staff and Volunteer Team Leads Part of: Executive Team Revised:

More information

National Coordinator, Jump Rope for Heart Maximum term, Full time

National Coordinator, Jump Rope for Heart Maximum term, Full time National Coordinator, Jump Rope for Heart Maximum term, Full time Title: National Coordinator, Jump Rope For Heart (JRFH) Team: National Fundraising Team Position type: 3 year maximum term, fulltime Reports

More information

Job Title Customer Operations Manager Organisation World Masters Games 2017 Division Marketing Communications

Job Title Customer Operations Manager Organisation World Masters Games 2017 Division Marketing Communications JOB DESCRIPTION Job Title Customer Operations Manager Organisation World Masters Games 2017 Division Marketing Communications Location 9 Nelson Street, Auckland CBD Introduction Reports To General Manager

More information

Department of Health JOB AND PERSON SPECIFICATION

Department of Health JOB AND PERSON SPECIFICATION Department of Health JOB AND PERSON SPECIFICATION Position Title: Oacis Data Quality Coordinator Classification Code: ASO5 Division: ICT Services Branch: ICT Operations Type of Appointment: Section: Applications

More information

Job Description. HP Advanced Solutions Inc. Position Title: Senior Database Administrator Classification: IS27

Job Description. HP Advanced Solutions Inc. Position Title: Senior Database Administrator Classification: IS27 HP Advanced Solutions Inc. Job Description Position Title: Senior Database Administrator Classification: IS27 Department: Infrastructure Services HP Job Code: 00S50K Work Unit: Application Enabling Services

More information

Job Description. Job Title: Department: ICT Service Support Manager Responsible to:

Job Description. Job Title: Department: ICT Service Support Manager Responsible to: Job Description Job Title: ICT Service Support Manager Responsible to: ICT/IS Manager Main purpose of the job: Department: INFORMATION TECHNOLOGY Number of people directly managed: 3 + temporary contractors

More information

Technical Project Manager JOB DESCRIPTION

Technical Project Manager JOB DESCRIPTION JOB TITLE: BUSINESS UNIT: REPORTS TO: Technical Project Manager ICT Manager, ICT EA GRADE: Non-EA Position DATE APPROVED: 17/12/2015 JOB SPECIFICATION SUMMARY OF THE BROAD PURPOSE OF THE JOB The Technical

More information

Role Description Enterprise Architect and Solutions Delivery Manager

Role Description Enterprise Architect and Solutions Delivery Manager Role Description Enterprise Architect and Solutions Delivery Manager Cluster Agency Division Location Classification/Grade/Band Kind of Employment NSW Health Cancer Institute NSW Information Technology

More information

POSITION DESCRIPTION. Role Purpose. Key Challenges

POSITION DESCRIPTION. Role Purpose. Key Challenges POSITION DESCRIPTION Position Title Position Number Reports to Manager, Web Solutions Development Functional Auth HRM Auth Region Sydney Date Date Function ITSC Signature Signature Role Purpose To implement

More information

Attribute 1: COMMUNICATION

Attribute 1: COMMUNICATION The positive are intended for use as a guide only and are not exhaustive. Not ALL will be applicable to ALL roles within a grade and in some cases may be appropriate to a Attribute 1: COMMUNICATION Level

More information

JOB DESCRIPTION DEPARTMENT/ LOCATION:

JOB DESCRIPTION DEPARTMENT/ LOCATION: JOB DESCRIPTION POSITION TITLE: Merchant Seasonal DEPARTMENT/ LOCATION: Sales & Merchandising JOB CODE: 4806 CLASSIFICATION: Exempt SALARY GRADE: 11 APPROVED BY: JOB FAMILY: JF 1 DATE: REPORTING RELATIONSHIPS

More information

Role Description. Our Mission: Together, Improve the Health and Independence of the People of the District

Role Description. Our Mission: Together, Improve the Health and Independence of the People of the District Role Description Position: Nurse Educator Service / Directorate: Director of Nursing and Midwifery (DONM) Office Responsible to: Associate Director of Nursing - Workforce Development Our Mission: Together,

More information

The integrated leadership system. ILS support tools. Leadership pathway: Individual profile APS6

The integrated leadership system. ILS support tools. Leadership pathway: Individual profile APS6 The integrated leadership system ILS support tools Leadership pathway: Individual profile APS6 APS 6 profile Supports strategic direction Achieves results Supports productive working relationships Displays

More information

OUR VALUES & COMPETENCY FRAMEWORK

OUR VALUES & COMPETENCY FRAMEWORK OUR VALUES & COMPETENCY FRAMEWORK Introduction Below you will find the PPF s values and details of our key generic competencies and competency levels. You ll find details of the competency levels required

More information

POSITION DESCRIPTION

POSITION DESCRIPTION POSITION DESCRIPTION Position: Director of Learning Technologies Incumbent: Responsible to: Principal Direct Reports: 3 Status: Full-time Classification: Fixed-term contract (5 years) Preamble Pulteney

More information

POSITION DESCRIPTION. Data Warehouse Developer

POSITION DESCRIPTION. Data Warehouse Developer POSITION DESCRIPTION Data Warehouse Developer Date Produced/Reviewed: 3 December 2014 Position Holder's Name: Position Holder's Signature:... Manager/Supervisor's Name: Nuve Nai Manager/Supervisor's Signature:...

More information

Registered Nurse Southlands Person Specification and Competencies

Registered Nurse Southlands Person Specification and Competencies Competency Profile GROUP COMPETENCY CORE LEVEL OF COMPETENCY A B C D RESULT 1. Customer Focus CUSTOMER ORIENTATION 2. Taking Responsibility 3. Interpersonal Sensitivity 4. Teamwork ALL JOBS 5. Motivation

More information

Role Description Breakfast Cook

Role Description Breakfast Cook Role Description Breakfast Cook Cluster Agency Division/Branch/Unit Location Department of Planning & Environment Office of Environment and Heritage Taronga Conservation Society Australia Taronga Western

More information

POSITION DESCRIPTION. Personal Assistant Service Manager/ Clinical Head Integrated Care Adult Mental Health Services

POSITION DESCRIPTION. Personal Assistant Service Manager/ Clinical Head Integrated Care Adult Mental Health Services POSITION DESCRIPTION Personal Assistant Service Manager/ Clinical Head Integrated Care Adult Mental Health Services Date Produced/Reviewed: August 2014 Position Holder's Name:... Position Holder's Signature:...

More information

JOB PROFILE. For more detailed information about Internal Affairs, go to our website: www.dia.govt.nz.

JOB PROFILE. For more detailed information about Internal Affairs, go to our website: www.dia.govt.nz. JOB PROFILE Job Title: Enterprise Architect Business Unit: Chief Architect Business Group: Government Technology Services Branch: Reporting to: Chief Architect Location: Wellington Grade: 22 Date last

More information

River Clyde Homes: Officer Service Desk Analyst

River Clyde Homes: Officer Service Desk Analyst Job Role: Officer Service Desk Analyst Directorate: Business Support Role reports to: ICT Manager Roles Reporting to this role: N/A Total number of team members within team: 5 Grade: River Clyde Homes

More information

The ICMCI CMC Competence Framework - Overview

The ICMCI CMC Competence Framework - Overview This CMC Competence Framework specifies the cluster of related abilities, commitments, knowledge, and skills that a management consultant should demonstrate in practice in order to successfully complete

More information

BISHOP GROSSETESTE UNIVERSITY JOB DESCRIPTION. Business Systems Developer (SharePoint)

BISHOP GROSSETESTE UNIVERSITY JOB DESCRIPTION. Business Systems Developer (SharePoint) BISHOP GROSSETESTE UNIVERSITY JOB DESCRIPTION Title: Business Systems Developer (SharePoint) Grade: SPS 6 Responsible to: Head of IT Job Summary As a member of the IT Services Development Team, to be responsible

More information

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE:

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE: JOB SPECIFICATION JOB TITLE: GRADE: Service Support Manager SMP ORGANISATION CHART: JOB PURPOSE: Management responsibility for the Service Support within the Trust delivering an efficient and cost effective

More information

Management Competency Framework

Management Competency Framework Management Competency Framework Middle Managers Operational Managers Specialists Contents Introduction 4 Leading People 5 Communicating the Vision 6 Facilitating High Performance and Results 7 Maximising

More information

Council is committed to achieving the three key outcomes identified by our local community:

Council is committed to achieving the three key outcomes identified by our local community: Position Profile Position Title: Project Manager - Business Transformation Portfolio (BTP) Fixed Term 18 months Reports to: Department: Section: Information Services Manager Finance & Information Services

More information

Business Intelligence Analyst. Business Intelligence Manager (BIM) 1028 Heslerton Road, Dunsandel, Canterbury

Business Intelligence Analyst. Business Intelligence Manager (BIM) 1028 Heslerton Road, Dunsandel, Canterbury Position Reports to Business Intelligence Analyst Business Intelligence Manager (BIM) Company Synlait Milk Ltd Date: February 2013 Location 1028 Heslerton Road, Dunsandel, Canterbury Purpose Support Synlait

More information

Role Profile E1820 A1091

Role Profile E1820 A1091 Role Profile Job Title Business Analyst Job No. (Office Use) E1820 A1091 Band/Band Range- (for career grades) Grade H Directorate Services for Children and Young People Department Commissioning Policy

More information

Role Profile SERVICE DESK TEAM LEAD (TIER 1)

Role Profile SERVICE DESK TEAM LEAD (TIER 1) Role Profile SERVICE DESK TEAM LEAD (TIER 1) COMPANY OVERVIEW Informa is one of the world s leading knowledge providers. We create and deliver highly specialised information through publishing, events,

More information

Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health

Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health POSITION DESCRIPTION Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health Date Produced/Reviewed: November 2012 Position Holder's Name : Position Holder's Signature :... Manager / Supervisor's

More information

Position Profile. Council s Mission. Organisation Chart

Position Profile. Council s Mission. Organisation Chart www.gdc.govt.nz Post Holder:... Position Profile Position Title: IT SERVICE DESK ANALYST (Fixed Term Two Years) Reports to: Information Technology Team Leader Department: Finance & Information Section:

More information

N e t w o r k E n g i n e e r Position Description

N e t w o r k E n g i n e e r Position Description Position Title: Group/Division/Team Network Engineer Business Technology Services / IT Operations Division Date October 2011 Reports to Roles Reporting to This Primary Objective Decision Making Authority

More information

Position Description. Enterprise Agreement: Budget Responsibility: Internal:

Position Description. Enterprise Agreement: Budget Responsibility: Internal: Position Description Position Details Position Scope Title: Business Manager Air Ambulance Victoria Enterprise Agreement: Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2010

More information

Infrastructure Support Engineer Job Profile

Infrastructure Support Engineer Job Profile Infrastructure Support Engineer Job Profile About the HCPC The Health Professions and Care Council (HCPC) is the regulator of 16 different health and care professions, set up to protect the public. To

More information

Ambulance Victoria Position Description

Ambulance Victoria Position Description Ambulance Victoria Position Description Position Title: Employee Relations Specialist Reports To: Manager, Employee Relations Division: People & Community Department: Employee Relations Direct Reports:

More information

WHO GLOBAL COMPETENCY MODEL

WHO GLOBAL COMPETENCY MODEL 1. Core Competencies WHO GLOBAL COMPETENCY MODEL 1) COMMUNICATING IN A CREDIBLE AND EFFECTIVE WAY Definition: Expresses oneself clearly in conversations and interactions with others; listens actively.

More information

Client Services Manager Self and contribution to Team. Information Services

Client Services Manager Self and contribution to Team. Information Services POSITION DESCRIPTION Position Title: Responsible To: Responsible For Position Purpose: Helpdesk Support Analyst Client Services Manager Self and contribution to Team The Helpdesk Support Analyst is responsible

More information

Skills Framework Light. AXELOS.com. Sept 2015 PUBLIC

Skills Framework Light. AXELOS.com. Sept 2015 PUBLIC Skills Framework Light AXELOS.com Sept 2015 2 Skills Framework Light Contents 1 INTRODUCTION 3 1.1 SOURCES FOR THE SKILLS FRAMEWORK 3 1.2 STRUCTURE OF THE SKILLS FRAMEWORK 3 2 SKILL DEFINITIONS 4 2.1 SKILLS

More information

Working closely with the broader Marketing Team, the Website Coordinator also supports continuous integration across online and offline activities.

Working closely with the broader Marketing Team, the Website Coordinator also supports continuous integration across online and offline activities. POSTION DESCRIPTION Title: Website Coordinator Reporting To: Digital Marketing Specialist Direct Reports: None Location: East Melbourne - Melbourne Office SAVE THE CHILDREN AUSTRALIA Save the Children

More information

KEY RESPONSIBILITIES:

KEY RESPONSIBILITIES: 1. TITLE: FIELD MAINTENANCE MANAGER 2. CLASSIFICATION: SENIOR EXECUTIVE OFFICER (SEO) 3. DEPARTMENT: OPERATIONS 4. POSITION OBJECTIVES: 4.1. Objectives of Position: 4.1.1. To manage and provide direction

More information

DEPARTMENT OF THE PREMIER AND CABINET

DEPARTMENT OF THE PREMIER AND CABINET DEPARTMENT OF THE PREMIER AND CABINET POSITION DESCRIPTION: TEAM LEADER, ICT SERVICE DESK (ASO5) ORGANISATIONAL CONTEXT Organisational Role As a leader in the public sector, we have a clear role to support

More information