Description of Colocation Centre, Scope of Services

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1 audimex Hsting Descriptin f Clcatin Centre, Scpe f Services Status: Chairman f the Supervisry Bard: Alexander Schmitz-Elsen, Managing Directrs: Dr. Stefan Berchtld, Markus Hövermann, audimex ag, Augsburg, Registry Curt: Lcal Curt f Augsburg HRB 27284, tax n.: 103/120/00747, VAT ID: DE

2 1 The Clcatin Centre 1.1 General Direct redundant cnnectin t the mdern and glbal, level (3) netwrk. Direct cnnectin t the Eurpean bradband netwrk f Interute Fully air-cnditined rms with state-f-the-art ventilatin equipment Uninterrupted vide surveillance Access cntrl thrugh ID cards and bimetric palm scanner Unaccmpanied rund-the-clck access f all authrised users (safety demarcated area) Pwer supply frm 3 sides f the building, 3 separate transfrmer statins Uninterrupted pwer supply (UPS) fr AC Uninterrupted pwer supply (UPS) fr DC Diesel generatr (warmed up) Netwrk mnitring 24/7 Level (3) netwrk KPN netwrk 1.2 Access Cntrl Access t the clcatin centre is allwed nly t authrised persns. Authenticatin is dne using transpnder cards, cmbinatin lck systems and additinal bimetric palm scanner (depending n the security level f the rm). Each rack is additinally secured with a cmbinatin lck and cylinder lck. 1.3 Surveillance The clcatin centre is mnitred 24 hurs a day via a CCTV system; each access and every dr pening is recrded. Likewise, nging mnitring f air cnditiners, backup pwer supply systems and the netwrk. An NOC (Netwrk Operating Centre) staffed 24 hurs a day facilitates immediate respnse t events f the mnitring system. Mnitring f the netwrk is dne frm different lcatins t identify carrier-dependent errrs at an early stage. 1.4 Cling The server rms are equipped with redundant air cnditining systems (N+1, pwer: 3080 KW). The cld air is pumped via apprpriate air inlets t each rack frm belw. In additin, the interirs f the clcatin centre is air-cnditined. 1.5 Pwer Supply Redundant pwer supply with UPS backup. In this case, supply f bth alternating as well as direct current is pssible. Our server systems can be cnnected t several, separate circuits, s as t increase the system availability. The backup pwer supply system bridges als lnger pwer utages with a diesel generatr. Apprpriate supply Page 2 f 5

3 cntracts with diesel suppliers ensures uninterrupted peratin f the clcatin center fr several days withut external pwer supply. 1.6 Fire Preventin Smke detectrs abve and belw the false bttm (Very Intelligent Early Warning System - particle analysis f indr air) Duble fire preventin safety 1.7 Structured Cabling The high-quality cabling with cpper and fibre-ptic cables enables gigabit netwrk cnnectin in each rack. Installatin f antennas (satellite, micrwave, GSM, UMTS, etc.) n the building rf is available upn request. 1.8 Security Redundant Internet cnnectivity Redundant air-cnditining UPS and diesel generatrs fr uninterrupted pwer supply Multilevel security cntrls Alarm and camera surveillance (CCTV) 24 hurs a day Access nly fr limited number f peple with transpnder-based pht-id cards and bimetric palm scanner Each individual rack is additinally secured by cde lck and cylinder lck Individual equipment is pssible upn request fr increased safety standards. Page 3 f 5

4 2 Our Services We perate audimex in a prfessinal clcatin centre envirnment. In particular, we ffer the fllwing services as part f the standard hsting: 2.1 audimex-specific Prvisin and maintenance f hardware suitable fr yur audimex system. Prvisin f the perating envirnment suitable fr yur audimex system (perating system, database, applicatin server, etc.), including the required licences. Installatin and cnfiguratin f the perating envirnment (perating system, database, applicatin server, etc.) Installing and cnfiguring the audimex sftware Installatin f patches and fixes fr perating envirnment and audimex Installing audimex update versins, but nt fine-tuning the custmised adaptatins t these updated versins. Active mnitring and administratin f the system: The system is regularly checked fr ccurred errrs and adjusted accrdingly. 2.2 Technlgy Cnnecting yur audimex installatin via a 100 Mbit/s uplink SSL secured access t the server, prvisin f the required SSL server certificates. The Internet cnnectin is via several Internet service prviders; the best cnnectin is autmatically selected using BGP4 ruting. If ne f the Internet service prvider fails, the system autmatically switches t ther prviders. RZ perates a separate AS (Autnmus System) using Juniper ruters fr these highly secure cnfiguratins. Pwer supply and air cnditining are designed redundant. Access is via a bimetric access cntrl system. Daily backup t the backup server. Here, a maximum perid f data lss n a single wrking day is secured Mnitring the backup feature n wrkdays, based n lgs f the backup sftware Back up is dne t a remte lcatin Firewall service Restre in case f fatal errr The system availability is at least 99%. Thus, system failure up t a maximum f fur days per year is acceptable. Access t the system is via the Internet. A system failure, which was bserved by the client and caused by a prblem n the Internet r at the client's, is thus irrelevant fr it. Fault messages are sent via an electrnic errr reprting system r reprted by phne. Telephne cntacts: Mnday thrugh Thursday frm 9 am - 12 am and 1 pm - 5 pm Fridays: frm 9 am - 2 pm. The htline is nt available n the fllwing days: Page 4 f 5

5 01 January (New Year) 06 January (Epiphany) Easter Mnday 01 May Whit Mnday Ascensin (Switzerland: Ascensin day) 15 August (Assumptin) 24. December 25. December 26. December On the fllwing days, there is restricted peratin f the htline fr handling very urgent cases (fr example, a ttal system failure): Gd Friday Crpus Christi 08. August 03. Octber 01 Nvember (All Saints) 31 December (New Year) Page 5 f 5

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