2. Project Context Background TJHD Scope Previous Engagement with Businesses... 9

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2 . Part A Overview 1. Introduction Purpose Plan Structure Interface with other management plans Plan Distribution Plan Authorisation Further Development Project Context Background TJHD Scope Previous Engagement with Businesses Stakeholder and Community Obligations TfNSW Requirements Minister s Conditions of Approval Business Engagement Approach Objectives Key Performance Indicators (KPIs) Roles and Responsibilities Complaints Handling Process Communication with businesses Bella Vista Station Community Overview Project Scope Site Layout Indicative project phases and timing Potential Issues Business Stakeholders Analysis Norwest Station Community Overview Project Scope Site Layout Indicative Project Phases and Timing Potential Issues Business Stakeholders Analysis Showground Station Community Overview Project Scope Site Layout Indicative Project Phases and Timing Potential Issues Business Stakeholders Analysis Castle Hill Station Community Overview Project Scope Site Layout Indicative Project Phases and Timing Potential Issues Business Stakeholders Analysis Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 2 of 98

3 . 9. Cherrybrook Station Community Overview Project Scope Site Layout Indicative Project Phases and Timing Potential Issues Business Stakeholders Analysis Cheltenham Intermediate Services Facility Community Overview Project Scope Site Layout Indicative project phases and timing Potential Issues Business Stakeholder Analysis Epping Services Facility Community Overview Project Scope Site Layout Indicative Project Phases and Timing Potential Issues Business Stakeholder Analysis Part B Implementation Plan 1. Implementation plan Annexures Annex A. Business Connect Briefings Annex B. Business Advisory Forum Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 3 of 98

4 1. Introduction 1.1. Purpose The (BMP) is a sub-plan of the Community Liaison Implementation Plan (CLIP) and describes the approach of Thiess John Holland Dragados to managing engagement and ongoing consultation with business owners potentially affected by construction activities relating to the Tunnel and Station Civil (TSC) works on North West Rail Link. The BMP: Identifies business stakeholders that may be impacted by the works and the issues specific to each stakeholder Details strategies and activities to facilitate open communication and engagement with businesses affected by the works Explains mitigation measures for identified business related impacts, such as maintaining vehicular and pedestrian access during business hours, and maintaining visibility of the business appropriate to its reliance on such as required by the Ministers Conditions of Approval Defines roles and tools to enable TJHD team members to deliver the BMP. Interested members of the public will be able to view a copy of the BMP on the NWRL website Plan Structure The BMP has three parts which collectively outline the approach, methodologies and timing that TJHD and its contractors will employ to fulfil our commitments to engagement and ongoing consultation with business owners potentially affected during TSC construction works. Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 4 of 98

5 PART A OVERVIEW Defines: Project Context Stakeholder and Community Obligations Communication Tools Business Engagement Approach for each construction Site: Community Overview Project Scope Indicative Project Phases and Timing Potential Issues Business Stakeholder Analysis PART B IMPLEMENTATION PLAN Communication activities PART C ANNEXURES Business Connect Briefings Business Advisory Forum 1.3. Interface with other management plans The BMP is a requirement of Project Approval conditions as outlined in section 3.2. This Plan has been prepared in accordance with the NWRL Overarching Stakeholder and Community Involvement Plan (TfNSW ref A Rev1.5). As a sub plan to the CLIP, the BMP is designed to work alongside the Site-specific Stakeholder and Community Involvement Plans (SCIPs). The BMP provides detail of the engagement strategies required for businesses potentially affected by TJHD s construction works. The relationship and hierarchy of stakeholder and community management plans for the Project is demonstrated in Figure 1 below. The relationship of the BMP with the CLIP and other project management plans can be found in the CLIP. Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 5 of 98

6 TfNSW Community Engagement Policy NWRL Stakeholder and Community Liaison Strategy NWRL Overarching Stakeholder and Community Involvement Plan Community Liaison Implementation Plan TJHD Stakeholder and Community Engagement Policy Site-specific Stakeholder and Community Involvement Plans Bella Vista Norwest Showground Castle Hill Cherrybrook Cheltenham Epping Figure 1: Hierarchy of Stakeholder and Community Management Plans 1.4. Plan Distribution The Stakeholder and Community Relations Manager is responsible for the distribution of the BMP. It will be introduced to all staff the general workforce in project inductions. The controlled copy of this document is maintained on Keystone. Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 6 of 98

7 1.5. Plan Authorisation The implementation of the BMP is under authority of TJHD and the Stakeholder and Community Relations Manager. All personnel employed on the Project will perform their duties in accordance with the requirements of the BMP, supporting management plans and related procedures Further Development The BMP will be further developed and revised during its use on the project to address: Any changes in the business management process; Comments and feedback by the Client; Changes in technology and work methods to improve processes; and Changes identified by continuous improvement. The Stakeholder and Community Relations Manager will also review the BMP at regular intervals of not more than 12 months. Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 7 of 98

8 2. Project Context 2.1. Background The North West Rail Link is Australia s largest public transport infrastructure project and a priority rail project for the NSW Government. It will be the first fullyautomated rail system in Australia and is the first stage of Sydney s new rapid transit network. The project will deliver eight new railway stations and 4,000 commuter car parking spaces to Sydney s growing North West. Over the coming decades, an extra 200,000 people will move into the region, taking its population above 600,000. The North West Rail Link will deliver, for the first time, a reliable public transport service to a region which has the highest car ownership levels per household in Australia. Customers will benefit from a train at least every five minutes a turn up and go service which means there is no need for a timetable. Sydney s new generation of fast, safe and reliable single deck trains will be rolled on the North West Rail Link first, with high levels of customer safety like constant CCTV monitoring and platform screen doors to improve safety on platforms. The project includes construction of twin 15km tunnels from Bella Vista to Epping Australia s longest rail tunnels. This $1.15 billion contract was awarded in late June It also includes construction of a 4km skytrain viaduct and the conversion of the Epping to Chatswood rail link exclusively to the new rapid transit system. In June 2012, the NSW Government announced Sydney's Rail Future a long term plan to modernise Sydney s trains. The North West Rail Link is a key part of that strategy, which will see the rapid transit network extended from Chatswood, under Sydney Harbour and into the CBD and beyond. The North West Rail Link project team was established in April, 2011 within Transport for NSW to fast track the planning, procurement and delivery of the project TJHD Scope TJHD will deliver the TSC package of the Project for TfNSW which includes the following permanent infrastructure: Twin underground railway tunnels between Epping and Bella Vista; 59 Cross Passages between the twin underground railway tunnels; Crossover Cavern at Castle Hill to allow trains to cross from one track to another; Services Facility Shaft adjacent to Beecroft Road at Epping, and a Services Facility Shaft adjacent to Castle Howard Road at Cheltenham; Station excavations at Cherrybrook, Castle Hill, Showground, Norwest and Bella Vista; and Connection to the existing Epping to Chatswood Rail Line tunnels. Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 8 of 98

9 There are a number of businesses considered to be potentially impacted (situated adjacent to a construction site or above the tunnel alignment) by the Project s construction works. Sections 5 through 11 identify these businesses, potential issues and the approach to working with business to minimise the impacts of construction Previous Engagement with Businesses TfNSW has appointed Place Managers as points of contact for stakeholders including businesses during the NWRL Project. TfNSW have established relationships and consulted with local businesses through extensive engagement activities such as information sessions, face to face consultation, newsletters, a website and information centre. Through coordinated consultation with TJHD, these Place Managers will hand over their stakeholder portfolios to appointed TJHD site-specific Community Place Managers (CPMs). These CPMs will operate as contact points during TJHD s work and work closely with the Business and Enterprise Manager (BEM) who will manage key business relationships. A number of businesses submitted their feedback to Environmental Impact Statement 1. Although Environmental Impact Statement 2 is related to Stations, Rail Infrastructure and Systems, some businesses also made submissions relating to construction works. This feedback has informed the development of this plan which will be updated following initial consultation before construction with all potentially affected businesses. The Ministers Conditions of Approval reflects the need for genuine consultation with business stakeholders through the preparation and implementation of a that minimises impacts on businesses adjacent to major construction sites and activities during construction. The relevant conditions of the Ministers Conditions of Approval can be found in Section 3.2. TJHD will continue the process of engagement with businesses in coordination with TfNSW. Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 9 of 98

10 3. Stakeholder and Community Obligations 3.1. TfNSW Requirements The BMP has been prepared in accordance with the requirements of the Project Deed (the Deed) and the Scope of Works and Technical Criteria (SWTC) for the NWRL-TSC package. It also fulfils the requirements of the NWRL Overarching Stakeholder and Community Involvement Plan (TfNSW ref A Rev1.5). A summary of these obligations is provided in Annex A of the CLIP, including details of where each requirement is addressed in the CLIP or relevant sub-plan. TJHD will provide all necessary information to allow TfNSW to consult with specific businesses identified in the Revised Environmental Management Measures Minister s Conditions of Approval The Minister for Planning and Infrastructure imposed the following conditions as part of the planning approval to ensure engagement and ongoing consultation with business owners affected during construction. Table 1: Minister's Conditions of Approval Reference Requirement Section Business impacts E1 The Proponent shall prepare and implement a to minimise impacts on business adjacent to major construction sites and activities during construction of the SSI. The Plan shall include measures to minimise business related impacts, maintain vehicular and pedestrian access during business hours, and maintenance of visibility of the business appropriate to its reliance on such. The Plan shall include, but not necessarily be limited to: a) Business Consultation forum linked with the Community Construction Strategy as required by condition D1; b) Business Management Strategies for each construction site (and/ or activity), identifying affected businesses and associated management strategies, including the employment of place managers and specific measures to be put in place to assist small business owners adversely impacted by the construction of the SSI; Annex A Section 5 Section 11 Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 10 of 98

11 Reference Requirement Section c) a monitoring program to assess the effectiveness of the measures including the nomination of performance parameters and criteria against which effectiveness of the measures will be measured; and d) provision for reporting of monitoring results to the Director General, as part of the Compliance Tracking Program (condition D5). CLIP Part B, Element Table 4 CEMP Revised environmental mitigation measures LB1 (Response to MCoA D1) A business consultation group would be formed to monitor, consider and provide business specific advice to manage the impacts during construction. Members of the consultation group may include representatives from local schools, and the NSW chamber of commerce and industry. Annex B Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 11 of 98

12 4. Business Engagement Approach The business engagement approach recognises that businesses may be impacted by construction activities including site establishment works including road and utility works, tunnelling, station excavation, pre-cast segment production and site demobilisation. As a result, TJHD values the importance of understanding the potential negative impacts on businesses, and selecting construction methods and programming construction to minimise these impacts. Further, early engagement with businesses will assist in the development of meaningful relationships with open communication and ongoing consultation. Ongoing consultation before and throughout construction will be used to identify mutually acceptable mitigation measures where required. The strategic approach to business engagement is based upon the following principles: Consult directly with businesses adjacent to construction sites and along the tunnel alignment or who are likely to interact with construction activities about mitigation proposed measures and respond to the reasonable requirements of the business; Maximise access to information to other businesses, by making information sessions convenient, locally focused and responsive to feedback. This will be achieved by using a range of communication methods, but also by bringing the consultation to the businesses in their local area at a convenient time. The aim is to encourage participation in a way that makes the process accessible; Explain to businesses the purpose of the works and what they can expect, including any potential impacts; Respond quickly to any issues or complaints raised by businesses; Adopt an integrated site team approach to planning construction activities, keeping all relevant team members informed of upcoming or changes to construction activities and addressing business stakeholder issues and concerns where possible. The BMP consultation with businesses will provide a more detailed business profile for each business likely to be potentially affected including: Operating hours Main delivery times Reliance on foot traffic Any signage or advertising that may be impacted Customer origin Other information specific to the business that will need to be considered in construction planning. This profile will be used to inform the measures that may be required to minimise impacts from construction to be discussed with the business owner/operator using maps and diagrams of the relevant activities and mitigations in relation to the businesses operations. Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 12 of 98

13 4.1. Objectives The objectives of the BMP are to: Fulfil the requirements of the Minister s Conditions of Approval to facilitate engagement and ongoing consultation with business owners potentially affected by the Project s works (see 3.2) Identify issues for consideration in the planning of construction to reduce the potential impacts on businesses adjacent to or in the vicinity of a construction site or above the tunnel alignment Ensure businesses are kept informed of the Project and consulted in advance of major works or factors that are likely to have a direct impact prior to commencement of works Consult with businesses directly affected by changes to access arrangements regarding the specific requirements at least 2 weeks prior to those changes coming into effect Ensure that business stakeholder enquiries and complaints regarding the Project are managed and resolved effectively 4.2. Key Performance Indicators (KPIs) The key performance indicators TJHD have set for business engagement are outlined in Table 2 below. Table 2: KPIs for business engagement KPI Description Measure Responsible Awareness 95% awareness of site activities, contact details and options for updates among site neighbours Doorknock awareness survey Business and Enterprise Manager Complaints Responds to complaints within required timeframes as outlined in the service standards in Section 3.5 of the CLIP Consultation Manager records of response times Business and Enterprise Manager Project timeline Work activity planning includes consideration of measures to avoid or minimise impacts on the community Work Activity documents and sign-offs No lost time or delay to construction due to community complaints Business and Enterprise Manager Notifications Notifications are current, accurate and issued on a timely basis Issued within required time frame Business and Enterprise Manager Business related impacts minimised Measures in place to minimise business related impacts Consultation Manager records Business and Enterprise Manager Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 13 of 98

14 KPI Description Measure Responsible Access maintained for businesses reliant on such Vehicular and pedestrian access is maintained during business hours for all impacted businesses reliant on such for duration of construction Consultation Manager records Business and Enterprise Manager Visibility maintained Visibility of all impacted businesses is maintained for duration of construction Consultation Manager records Business and Enterprise Manager Satisfaction with consultation Achieve 85% satisfaction with consultation with affected stakeholders Regular feedback Business and Enterprise Manager 4.3. Roles and Responsibilities The CLIP sets out the structure of the TJHD communications and stakeholder and community management team and defines the working relationships with the NWRL project team. The key roles relating to the BMP are outlined below. Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 14 of 98

15 Transport for NSW (TfNSW) TfNSW provides Project-wide information resources including information sessions, a Community Information Centre, newsletters, advertising, , a website and telephone contact line. TJHD Community Place Managers (CMPs) have been appointed as key points of contact for stakeholders. The current TfNSW have established relationships with a number of businesses and through coordinated consultation with TJHD will hand over their stakeholder portfolios to the appointed TJHD site-specific CPMs who will take over as the contact point during TJHD s work. The TJHD BEM will coordinate consultation activities closely with the Community Place Managers to provide businesses with relevant information, attend or initiate meetings and work proactively to address concerns TJHD Project Roles Table 3: Project roles Project Role Project Director Construction Directors, Construction Managers, Area Project Managers Approvals, Environmental and Sustainability Manager and team Environmental Consultants Key Stakeholder and Community Relations responsibilities Allocate sufficient resources and authorities to the Stakeholder and Community Relations Manager to meet deed and Project Approval obligations Provide leadership to construction teams to ensure construction activities under their control are managed to minimise impacts and respond to reasonable community requirements. Available to participate in key consultation activities if required Make appropriate allowances for stakeholder and community notifications in works programs Manage all consultation with Authorities and Agencies as required in the Environmental Approvals Provide/ sign off on environmental information and reports required to be made public on website or in the course of consultation with stakeholders and the community Be available to participate in stakeholder and community meetings as required Be available to participate in stakeholder and community meetings as required Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 15 of 98

16 Project Role Traffic and Logistics Manager Key Stakeholder and Community Relations responsibilities Manage liaison with Traffic and Transport stakeholders including participation in TfNSW led Traffic and Transport Liaison Group Identify traffic changes requiring notification to stakeholders, community and travelling public and sign off on information prepared for that purpose Stakeholder and community team roles Stakeholder and Community Relations Manager The TJHD Stakeholder and Community Relations Manager (SCRM) is responsible for leading the communication and consultation performance for the life of the Project. Reporting to the Project Director, a key responsibility of the SCRM is to coordinate the stakeholder and community relations activities of TJHD with TfNSW. See the CLIP for further details of this and other Stakeholder and Community Relations team roles. Business and Enterprise Manager The Business and Enterprise Manager (BEM) is responsible for fulfilling the obligations required in this BMP to minimise impacts on businesses potentially affected by Project construction works. The BEM will liaise with all businesses potentially impacted by the works in conjunction with TfNSW. See sections 5 to 11 for a list of identified businesses. Responsibilities of the BEM include: Carrying out introductory meetings with business stakeholders prior to commencement of works; Engagement and ongoing consultation with business stakeholders to create business profiles and identify potential issues; In consultation with site management, identification of mitigation strategies that can help maintain business continuity throughout construction; Planning and coordination of Business Connect briefings for interested business stakeholders; Coordination of the Project wide business advisory group; Relaying issues to construction teams for response; Working with site teams to quickly resolve enquiries and complaints from businesses. Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 16 of 98

17 Site-based Community Place Managers Community Place Managers (CPMs) are responsible for managing the day-to-day community relations activities within their area to fulfil their stakeholder and community involvement obligations. The CPMs form part of the station construction and tunnelling management teams. Their key role is to identify upcoming issues, provide timely and accurate information flow to and from key stakeholders, particularly those directly affected by construction activities. They prepare local information and notifications and respond to enquiries and complaints in consultation with the construction team Complaints Handling Process Section 3.5 of the CLIP describes the complaint handling process and service standards for response times Communication with businesses The communication tools used for the Project are described in Section 3.6 of the CLIP. A variety of methods will be used to keep the local and general community informed of the works and how to obtain further information or raise issues of concern. Communication material including notifications and display information will feature maps and diagrams relating to the tunnel alignment and construction site layouts. These include: Community Information Centre Project Information/Complaints telephone line and contacts Website Construction update app for mobile phones and tablets, with progress maps, current notifications and other links to other information (in development) Project wide advertising, newsletters, updates Localised notifications, newsletters, signage, updates, social media sites There are several business specific tools to inform and engage those businesses that are potentially directly affected and others in the general vicinity of the works. Meetings with individual businesses as outlined in this plan Door knock notifications Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 17 of 98

18 Business Connect breakfast briefings - held as required, at least once per year in concentrated business centres near the works. (See Annex A for more information about these briefings). A Business Advisory Forum will provide project wide feedback on the minimisation of business impacts and will include representatives of local councils and the Sydney North West-NSW Business Chamber. The forum would meet every three months (or as agreed) to consider and provide business specific advice to manage the impacts during construction. Further details are provided in Annex B Key Performance Indicators TJHD has set the following key performance indicators (KPIs) for business stakeholder management based on TfNSW requirements and a review of the EIS1 report. Table 4 Stakeholder and Community Liaison KPIs KPI Description Measure Responsible Coordination with TfNSW Approvals are obtained for all material distributed or presented to the public before publication or distribution or available on internet Monthly report on register of communication approvals Communications Manager Awareness 100% awareness of site activities and contact details among immediate site neighbours Doorknock records Stakeholder/Community Manager Enquiries and Complaints Respond to business enquiries and complaints within required timeframes Consultation Manager records of response times Stakeholder/Community Manager Community Place Managers Disruption impacts Work activity planning includes consideration of measures to avoid or minimise impacts on the businesses Work Activity documents and sign-offs Construction Managers Area Project Managers Current and accurate information is provided to all stakeholders All forms of communication and information are current, accurate and readily available to interested stakeholders Achievement of required timeframe for notifications Random Audit of notification/ stakeholder delivery zone Communications Manager Stakeholder/Community Manager Satisfaction with consultation at business forums Achieve 85% satisfaction with consultation with affected businesses Feedback records Stakeholder/Community Manager Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 18 of 98

19 5. Bella Vista Station 5.1. Community Overview Bella Vista is located in Sydney s north-western suburbs, in the local government area of the Hills Shire. The suburb features a number of commercial and retail shopping complexes and is a key business centre within the Hills district. Located in the north western extent of the Norwest Specialised Centre, the Bella Vista station area is characterised by large format commercial buildings which are generally new and of greater height than the older parts of Norwest to the east. Some businesses and relatively new low-density developments are located to the west of Old Windsor Road in the suburb of Glenwood Project Scope Part of the tunnelling and station civil (TSC) works package includes construction of an open-cut station at Bella Vista. The Bella Vista site is located close to the corner of Old Windsor Road and Celebration Drive, with the station located on the Totally Home Centre site which has been acquired for this purpose. Major activities at the Bella Vista Station site will include: Site establishment Traffic changes to allow safe construction vehicle access and egress Adjustments of the adjacent McDonalds and BP access and car parking Excavation of a station box Production of pre-cast concrete segments in a pre-cast facility Tunnel boring machine (TBM) assembly and launch TBM Drive from Bella Vista to Showground Construction of cross passages along the tunnel alignment Site demobilisation and handover. Following site establishment works, the Bella Vista station box would be constructed using an open-cut methodology. The excavation will then be used as the TBM assembly and launch site for the tunnel drive from Bella Vista to Cherrybrook. TBM support services will be required to facilitate the continuous TBM operations and spoil removal from the tunnels. TBM support services include power supply, ventilation, water supply, drainage and spoil handling. Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 19 of 98

20 5.3. Site Layout Excavation of the Bella Vista station box is located along the south-western section of the site near Old Windsor Road. To the east of the excavation are spoil storage and laydown areas, with the south-eastern corner of the site used for car parking and site offices. Light vehicle and spoil truck access is via Celebration Drive at the southern end of the site, with deliveries to the pre-cast facility via the Balmoral Road access at the northern end of the site. The northern section of the site on the corner of Old Windsor Road and Balmoral Road will be occupied by a pre-cast facility in which the pre-cast concrete ring segments for the tunnelling works will be manufactured. The facility includes a concrete batch plant to combine various materials to form the concrete that is used to manufacture the segments. The site will also contain segment storage and laydown areas. The segments will be manufactured within a noise reduction shed and production will take place 24-hours a day in order to meet production requirements Indicative project phases and timing The works at Bella Vista will be undertaken in a number of phases, some of which will occur concurrently. With each phase, businesses potentially affected and information needs may change. The strategies to respond to these needs are outlined later in this plan. Table 5 outlines the key activities that will take place during each construction phase. Table 5: Bella Vista construction activities and indicative timing Phase Key activities Timing Detailed design Preliminary investigations Q to Q Road works and traffic changes Property adjustments Modifications to Celebration Dr and Celebration Dr/Lexington Ave roundabout to enable site access Roadworks to Balmoral Road and Memorial Ave Relocate access to McDonald s and BP Service Station Modification to existing McDonald s car park Q to Q Q to Q Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 20 of 98

21 Phase Key activities Timing Site establishment Demolition Production of pre-cast concrete segments Station excavation Pump and fill existing dams Vegetation clearing and topsoil removal and storage where required Establish environmental and sediment controls, water treatment plant and ponds, spoil storage/stockpile, laydown areas and spoil shed Protect and relocate existing utilities including electricity, sewer and telecommunications Install construction services required including power supply, water, sewer and communications Establish site compound and ancillary facilities including offices, amenities, workshops, internal roads and on-site parking Establish site hoardings, noise barriers and fencing around the site boundary Establish TBM support services including high voltage power supply and substation, utilities, access shaft, support structures, ventilation and extraction plant, tunnel grout batching plant and water treatment facilities Demolish existing buildings including part of Totally Home Centre Earthworks to level ground for pre-cast facility foundations and slab Erect noise reduction shed Install cranes to move concrete segments Transport concrete segments via trucks from Balmoral Road exit Deliveries of raw materials to pre-cast facility Open-cut station excavation using excavators, dozers and shotcreting Spoil removal truck movements Q to Q Q to Q Q to Q Q to Q TBM assembly TBM component deliveries and assembly on site Q to Q Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 21 of 98

22 Phase Key activities Timing Tunnelling Demobilisation and handover TBMs launched separately (approximately one month apart) Drive TBMs from Bella Vista to Showground TBM support services include high voltage power supply, utilities, ventilation and extraction, tunnel grout batching and spoil removal and stockpiling Spoil removal truck movements Demobilise site Completion and handover to subsequent contractor Q to Q Q Potential Issues During TSC construction works at the Bella Vista site, there are a number of project impacts that may potentially become an issue for nearby businesses if they are not managed properly. TJHD will work closely with businesses to avoid or minimise these impacts where possible. Potential issues that may be experienced by businesses adjacent to the Bella Vista site are outlined in Table 6 below. Table 6: Potential issues for businesses adjacent to Bella Vista site Potential issues Noise and vibration Traffic and access Noise and vibration effects on sensitive equipment used by businesses Construction traffic noise including deliveries and spoil truck movements Vibration from TBM tunnelling works affecting businesses on the tunnelling alignment Noise and vibration from night works Maintaining access for McDonalds and BP Service Station Traffic changes on Celebration Drive affecting access for businesses in Norwest commercial centre Heavy vehicle movements on Celebration Drive in the vicinity of businesses, including spoil truck movements Traffic modifications including signage changes to footpath Utility works affecting footpath access Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 22 of 98

23 Potential issues Property impacts Business operations Visual amenity Cumulative Impacts Potential effects of vibration and settlement on business and commercial buildings from station excavation and tunnelling activities Visibility of businesses signage, including McDonalds and BP Service Station Dust generated by construction activities Concern about health impacts to business staff and customers from dust Construction noise affecting businesses on Celebration Drive and Lexington Drive, eg construction traffic, spoil truck movements, demolition, pre-cast segment production and noise from plant and equipment Maintaining on-street parking for customers and staff Impact on visual amenity for businesses in Lexington Drive and Celebration Drive overlooking construction site Plant and equipment visible above hoardings including crawler crane, excavators and dozers Vandalism on site hoardings, fencing and noise walls SVC works on adjacent site The impact of station construction as well as an operating batching plant and precast facility Business Stakeholders Analysis The Business Stakeholder Analysis in Table 7 below lists the businesses in the vicinity of the construction site for Bella Vista Station. The stakeholder listing and data base will be continually reviewed and updated throughout the Project. Businesses within a 60 metre radius may potentially experience impacts from the TSC construction works such as construction noise, whilst those within 200 metres may experience indirect impacts such as changes in traffic conditions. Businesses located above the tunnel alignment may potentially be impacted by regenerated noise and vibration from the underground tunnelling works. The concerns and expectations for each business in this table will be updated after initial consultation with the businesses, prior to commencement of construction. EIS reports have been noted here where applicable. Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 23 of 98

24 Information within this table will form the basis for data to be provided for the Business Impact Register which will be updated in consultation with businesses and TfNSW. Mitigation measures will be included in the table following consultation with relevant businesses. Table 7: Business stakeholder analysis Bella Vista site Businesses Address Proximity to Site Issues Indicative mitigation measures Within 60m radius of site BP Bella Vista 2 Celebration Drive, Bella Vista Adjacent south Traffic accessibility, noise, dust, vibration, residual effects of high voltage power supply, construction traffic, future traffic volumes (submission 30711) Consultation via the Community Place Manager prior to construction activities particularly in regards to property adjustments (utility relocation) and works in close proximity to the property. Business Connect Forums for affected businesses to be briefed by Continuity of access while adjustments are made to paths and roads and access on Celebration Drive. Mitigation of construction impacts. Regular notifications, construction updates, monthly updates and hard copy newsletter, material for staff and customers Periodic Door knocks Provide 1800 number and tunnelling@northwest.com.au Property Condition Surveys conducted Coordination of works with deliveries and business priorities All staff and contractor parking will be onsite. Noncompliance will not be tolerated. Minimise dust through the use of water carts, chemical and organic ground cover and limit activities on windy days Noise: Construct hoardings, establish noise sheds, induct the work force to acceptable behaviour, use appropriate plant, tools and techniques Construction traffic: movements to be minimised in peak times and creating a dedicated site access and egress point. Hoarding is painted in aesthetically pleasing and constant colour. Graffiti removed in a timely manner. Buildings plant and surroundings kept well maintained and clean. Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 24 of 98

25 Businesses Address Proximity to Site Issues Indicative mitigation measures McDonald s Bella Vista 6 Celebration Drive, Bella Vista Adjacent south Relocation of site access, heavy construction vehicles, noise, vibration, air disturbance and visual impacts (submission 31017) Continuity of access while adjustments are made to parking spaces, roads, pathways, access on Celebration Drive. Mitigation of construction impacts. Consultation via the Community Place Manager prior to construction activities particularly in regards to property adjustments (utility relocation) and works in close proximity to the property. Business Connect Forums for affected businesses to be briefed by Regular notifications, construction updates, monthly updates and hard copy newsletter, material for staff and customers Periodic door knocks Provide and tunnelling@northwestrail.com.au Property Condition Surveys conducted Noise: Construct hoardings, establish noise sheds, induct the work force to acceptable behaviour, use appropriate plant, tools and techniques Construction traffic: movements to be minimised in peak times, and creating a dedicated site access and egress point. Develop landscape plan, retain vegetation where possible for as long as possible Development of a supplementary parking area due to site boundary Hoarding is painted in aesthetically pleasing and constant colour. Graffiti removed in a timely manner. Buildings plant and surroundings kept well maintained and clean All staff and contractor parking will be onsite. Noncompliance will not be tolerated. Minimise dust through the use of water carts, chemical and organic ground voer and limit activities on windy days Zhen Building (Beaumont Strata Management) 33 Lexington Drive, Bella Vista South across Celebration Drive Consultation process, dilapidation report, dust, contractor parking, noise, vibration, traffic control (submission 30655) Consultation via the BEM prior to construction activities particularly in regards to property adjustments (utility relocation) and works in close proximity to the property. Business Connect Forums for affected businesses to be briefed by Regular notifications, construction updates, monthly Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 25 of 98

26 Businesses Address Proximity to Site Issues Indicative mitigation measures updates and hard copy newsletter, material for staff and customers Periodic door knocks Provide and Property Condition Surveys conducted Noise: Construct hoardings, establish noise sheds, induct the work force to acceptable behaviour, use appropriate plant, tools and techniques Construction traffic: movements to be minimised in peak times, and creating a dedicated site access and egress point. Develop landscape plan, retain vegetation where possible for as long as possible Hoarding is painted in aesthetically pleasing and constant colour. Graffiti removed in a timely manner. Buildings plant and surroundings kept well maintained and clean All staff and contractor parking will be onsite. Noncompliance will not be tolerated. Minimise dust through the use of water carts, chemical and organic ground voer and limit activities on windy days Alpha Building 5 Celebration Drive, Bella Vista South across Celebration Drive Consultation process, dilapidation report, dust, contractor parking, noise, vibration, traffic control (submission 30655) Consultation via the BEM prior to construction activities particularly in regards to property adjustments (utility relocation) and works in close proximity to the property. Business Connect Forums for affected businesses to be briefed by Regular notifications, construction updates, monthly updates and hard copy newsletter, material for staff and customers Periodic door knocks Provide and tunnelling@northwestrail.com.au Property Condition Surveys conducted Noise: Construct hoardings, establish noise sheds, induct the work force to acceptable behaviour, use appropriate plant, tools and techniques Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 26 of 98

27 Businesses Address Proximity to Site Issues Indicative mitigation measures Within 200m radius of site Construction traffic: movements to be minimised in peak times, and creating a dedicated site access and egress point. Develop landscape plan, retain vegetation where possible for as long as possible Hoarding is painted in aesthetically pleasing and constant colour. Graffiti removed in a timely manner. Buildings plant and surroundings kept well maintained and clean All staff and contractor parking will be onsite. Noncompliance will not be tolerated. Minimise dust through the use of water carts, chemical and organic ground voer and limit activities on windy days Anglican Technical College Western Sydney 1000 Old Windsor Road, Glenwood West across Old Windsor Road No issues raised to date Consultation via the BEM, when required, prior to construction activities that may impact the business Business Connect Forums for affected businesses to be briefed by Regular notifications, construction updates, monthly updates and hard copy newsletter, material for staff and students Provide and Noise: Construct hoardings, establish noise sheds, induct the work force to acceptable behaviour, use appropriate plant, tools and techniques Hoarding is painted in aesthetically pleasing and constant colour. Graffiti removed in a timely manner. Buildings plant and surroundings kept well maintained and clean All staff and contractor parking will be onsite. Noncompliance will not be tolerated. Minimise dust through the use of water carts, chemical and organic ground voer and limit activities on windy days Emmanuel Baptist Church 1000 Old Windsor Road, Glenwood West across Old Windsor Road Identified as sensitive receiver by noise consultant Consultation via the CPM & BEM, when required, prior to construction activities that may impact the business Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 27 of 98

28 Businesses Address Proximity to Site Issues Indicative mitigation measures Business Connect Forums for affected businesses to be briefed by Regular notifications, construction updates, monthly updates and hard copy newsletter, material for staff and congregation Provide and Noise: Construct hoardings, establish noise sheds, induct the work force to acceptable behaviour, use appropriate plant, tools and techniques Hoarding is painted in aesthetically pleasing and constant colour. Graffiti removed in a timely manner. Buildings plant and surroundings kept well maintained and clean All staff and contractor parking will be onsite. Noncompliance will not be tolerated. Minimise dust through the use of water carts, chemical and organic ground voer and limit activities on windy days Pinnacle Estate (Beaumont Strata Management) 1 Celebration Drive, Bella Vista South across Celebration Drive Consultation process, dilapidation report, dust, contractor parking, noise, vibration, traffic control (submission 30655) Consultation via the CPM & BEM, when required, prior to construction activities that may impact the business Business Connect Forums for affected businesses to be briefed by Regular notifications, construction updates, monthly updates and hard copy newsletter, material for staff and customers Provide and Noise: Construct hoardings, establish noise sheds, induct the work force to acceptable behaviour, use appropriate plant, tools and techniques Hoarding is painted in aesthetically pleasing and constant colour. Graffiti removed in a timely manner. Buildings plant and surroundings kept well maintained and clean All staff and contractor parking will be onsite. Noncompliance will not be tolerated. Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 28 of 98

29 Businesses Address Proximity to Site Issues Indicative mitigation measures Minimise dust through the use of water carts, chemical and organic ground voer and limit activities on windy days Coutts / Lexington Corporate Centre / Versatile Building (29-31) (Beaumont Strata Management) Lexington Drive, Bella Vista South across Celebration Drive and Lexington Drive Consultation process, dilapidation report, dust, contractor parking, noise, vibration, traffic control (submission 30655) Consultation via the CPM & BEM, when required, prior to construction activities that may impact the business Business Connect Forums for affected businesses to be briefed by Regular notifications, construction updates, monthly updates and hard copy newsletter, material for staff and customers Provide and Noise: Construct hoardings, establish noise sheds, induct the work force to acceptable behaviour, use appropriate plant, tools and techniques Hoarding is painted in aesthetically pleasing and constant colour. Graffiti removed in a timely manner. Buildings plant and surroundings kept well maintained and clean All staff and contractor parking will be onsite. Noncompliance will not be tolerated. Minimise dust through the use of water carts, chemical and organic ground voer and limit activities on windy days Medical Centre 5 Celebration Drive, Bella Vista Adjacent south Consultation process, disruption to medical equipment, general construction impacts Identified as sensitive receiver by noise consultant Consultation via the CPM & BEM, when required, prior to construction activities that may impact the business Business Connect Forums for affected businesses to be briefed by Regular notifications, construction updates, monthly updates and hard copy newsletter, material for staff and customers Provide and Noise: Construct hoardings, establish noise sheds, induct the work force to acceptable behaviour, and use appropriate plant, tools and techniques Hoarding is painted in aesthetically pleasing and constant Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 29 of 98

30 Businesses Address Proximity to Site Issues Indicative mitigation measures colour. Graffiti removed in a timely manner. Buildings plant and surroundings kept well maintained and clean All staff and contractor parking will be onsite. Noncompliance will not be tolerated. Minimise dust through the use of water carts, chemical and organic ground voer and limit activities on windy days Headstart Early Learning Centre Norwest 2/4A Meridian Place, Bella Vista South across Celebration Drive Consultation process, disruption to child care activities, general construction impacts Identified as sensitive receiver by noise consultant Consultation via the CPM & BEM, when required, prior to construction activities that may impact the business Business Connect Forums for affected businesses to be briefed by Regular notifications, construction updates, monthly updates and hard copy newsletter, material for staff and customers Provide and Noise: Construct hoardings, establish noise sheds, induct the work force to acceptable behaviour, and use appropriate plant, tools and techniques Hoarding is painted in aesthetically pleasing and constant colour. Graffiti removed in a timely manner. Buildings plant and surroundings kept well maintained and clean All staff and contractor parking will be onsite. Noncompliance will not be tolerated. Minimise dust through the use of water carts, chemical and organic ground voer and limit activities on windy days Project: North West Rail Link Doc: NWRLTSC-TJV TSC-SH-PLN-03 Page 30 of 98