Digital Signage IMPROVING COMMUNICATION FOR RETAIL BANKING

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1 Digital Signage IMPROVING COMMUNICATION FOR RETAIL BANKING LEADING DIGITAL SIGNAGE

2 BRILLIANT IMPACT WITH DIGITAL SIGNAGE BY MULTIQ We are privileged to work with several major European banks. With an innovative mind-set and vast experience of the banking sector, we offer a wide range of services. Our solutions optimize the customer experience, increase sales and strengthen brand loyalty. Digital Signage is the link between online banking and in-store banking. All information is targeted based on the customer s activities within the bank. In order to optimize communication we have divided the banking business into different zones: WINDOW, 24 HOURS and the CUSTOMER ZONE.

3 Window Signage Choose the right messages to attract attention, such as new services, campaigns, properties and brand values. n Encourage engagement n Attract customers to enter the store n Give a modern and attractive impression In-Store TV A platform for presenting the services offered by the bank, for promotional campaigns, creating brand loyalty and showing opening hours. Messages that strengthen the relationship between the bank and its customers. n Create stronger relationships n Create an attractive environment WINDOW Storefront windows provide an efficient and attractive avenue of communication. These windows present the bank s image and allow you to attract the desired clientele, reaching not only existing customers entering the premises but also new customers passing by on the street. 24 HOURS Banks often provide customers with access to a machine hall that is open 24/7. Extend the customer experience beyond the banking office. Digital signage allows you to change your messages throughout the day, depending on whether the office is open or not. Banks also usually have ATMs located in public places. These excellent sites provide the ideal opportunity for exposing the bank s brand.

4 In-Store TV Targeted information depending on where the customer is located. Counter services: Take advantage of waiting times to convey the desired message to the customer. Display national campaigns, local office news, properties and financial news. n Reduce perceived waiting time n Promote new products and services n Encourage engagement n Increase sales and customer satisfaction Video Walls Perfect for making an impact and creating an attractive environment. n Build a strong brand n Great customer experience Personal banking advice: Interesting information for customers awaiting appointments for personal banking advice. Showing stock-markets, exchange rates and financial news. Self-service Signage Educational Guides Interactive service promoting or answering questions about how to use high street banking services or allowing customers to search for information about a wide range of products, as well as calculating own mortgages, savings and pensions. Bank Kiosk Provides the customer with access to Internet Banking Online. All Internet Banking activities are safe and secure. THE CUSTOMER ZONE Digital Signage increases the availability of services and gives a positive customer experience when visiting the bank. It provides the link between virtual and physical banking, creating new ways of serving the customer. We offer a user-friendly content management system for total control of your campaign planning and fast information updates. Use dynamic and engaging content to inform customers about financial services they may not have considered before. Take advantage of waiting times to convey the desired messages to the customers. The result is an attractive store environment with high service level and increased sales.

5 Mobile Signage The size and mobility of tablets makes them an ideal source of information and entertainment throughout the store. Window Signage Choose the right messages to attract attention, such as new services, campaigns, properties and brand values. n Encourage engagement n Attract customers to enter the store n Give a modern and attractive impression Queue Signage Turns queuing time into information and selling time. n Efficient customer flow n Turns queuing time into information and selling time EFFECTIVE INTERNAL COMMUNICATION As we all know a strong brand needs to be well anchored internally before it can succeed externally. In-house TV makes it possible to quickly disseminate information that creates affinities, common values and a better understanding of events within the organization. n Easily accessible information n Creates commitment and participation n Comprehensive understanding of the business

6 MULTIQ KNOWS MONITORS We have over two decades of well proven experience in Digital Signage, innovative mind-set and vast understanding of requirements in professional installations not only in terms of technology but also of logistics support for major business events, such as global rollouts in retail. Outstanding in public environments MultiQ s monitors are especially designed for use in pub-lic environments. The metal casing protects the internal components and makes the monitor easy to keep clean. Lowest cost of ownership Thanks to the quality mind-set that characterises our monitors, we are able to offer the lowest possible cost of ownership compared to conventional monitors. Components of the highest quality are handpicked and thoroughly tested. Future-proof design The timeless, Scandinavian design combined with a prod-uct range that will retain its visual appeal for many years to come means that the interior design of your store will remain coherent, today and in the future. Full range of models We offer a wide product range of media players and monitors in sizes from 12 up to large Video Walls. Our Classic, True-Flat and Displays ranges all have different and unique features. Customisations Our monitors provide unique possibilities for customisa-tion: optional chassi colours, logo in print or relief, card reader, integrated speakers etc. MultiQ always at your service Rely on us to minimise downtime and provide a high service level, always within easy reach. We offer worldwide support through our network of repair centres.

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8 TOTAL RELIABILITY, CUSTOMISATION AND EASY CONTENT CREATION MultiQ provides high-quality monitors and complete ready-touse Digital Signage systems. You will be provided with a solution that maintains a consistent level of total reliability throughout the complete life cycle of the service, including consultation, content creation and publishing, operations monitoring, on-site service etc. We ensure that your Digital Signage system is completely installed and provide you with full support when needed. Welcome to MultiQ the complete solution provider! LEADING DIGITAL SIGNAGE