FANUC Top class maintenance allowing you to focus on your business

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1 Customer Service

2 FANUC Top class maintenance allowing you to focus on your business

3 more than 17,500,000 FANUC products installed worldwide 55 years experience 15 years MTBF (mean time between failures) more than 500 service engineers more than 210 subsidiaries worldwide more than 24/7 support 99.99% reliability 5,000 employees worldwide more than 25 more than years spare parts supply guaranteed FANUC is the leading global manufacturer of factory automation with more than 55 years of experience, more than 17,500,000 FANUC products installed worldwide, and satisfied customers in every corner of the globe. No. 10 ranking among Nikkei index companies Top in factory automation worldwide

4 World-class service FANUC is your ideal partner for greater productivity, flexibility, and efficiency. Our customer service provides a complete portfolio from standard solutions to tailor-made packages. Maximising your productivity with minimum downtime.

5 Global presence Wherever you need us, we are there - a comprehensive worldwide FANUC network providing sales, support, and customer service. Our team of skilled experts are available for you 24 hours a day, every day of the year and support you from the first contact until the installation is up and running. So you always have a local contact that speaks your language.

6 Parts quality and availability 100% FANUC original spare parts ensure that all your system components interact smoothly. Outstanding quality and constant availability during the complete life cycle of your FANUC product make us a very reliable partner. We have a comprehensive offering of parts solutions to meet your individual needs. A terrific logistics network combined with the constantly high availability of parts in stock make sure that they always reach their destination as fast as possible 24/7. Each part. When you need it. Where you need it. Parts worldwide distribution network life-time parts coverage 24/7 parts dispatch online availability check consignment stock stock pooling customised parts services

7 FANUC Academy We help you get the most potential out of your automation by optimising the skills of your employees. Certified FANUC instructors train them in our fully equipped professional training centers, or at your own premises, using standard training modules as well as customised training packages to meet your specific needs. Let s optimise your productivity. Training worldwide network of training centers professional FANUC instructors latest training equipment customised training programs on-site training

8 Personalised service packages Highest availability of your automation is vital. We extend the mean time between failures and shorten time to repair with our standard preventive, predictive, and corrective service packages. Or choose from a wide range of additional offers or customised service contracts including an extended warranty to provide the lowest cost of ownership. Ask us for what fits for you! Service predictive preventive corrective extended warranties 24-hour hotline support remote services retrofit and refurbishment

9 Refurbishment and retrofit A complete facelift adapts your FANUC products to increase their life cycle and to meet new challenges using original parts, compliant with the latest machine directives and exactly rebuilt to your factory specification. A second life for your FANUC products.

10 Repair Services Benefit from worry-free repair services by FANUC experts while you can concentrate on your business. We grant reliable repairs for CNC, drives including more than 30 year old models, motors, PCB, Laser Power Supply, LCD/CRT and I/O unit. Extend the lifetime of your equipment. Your Advantages single source of supply for all services latest FANUC technology factory trained FANUC engineers and technicians genuine FANUC parts specialized FANUC testing equipment and quality check procedures Diagnostic service emergency service, handling request within 24 hours FANUC repair reports OEM manufacturing specifications and latest information 12 month OEM warranty on repairs certified ISO 9001:2000 processes repair procedures according to European safety standard EN 60204

11 Life cycle support Our team supports and assists you during the whole life cycle of your FANUC products: from the first contact until the installation is up and running up to the end of its service life. We provide solutions for optimisation and reprogramming direct from the manufacturer. For sustainable success and extremely low total cost of ownership. Nobody knows our products better than we do. Sales Customer service support Application and technical support

12 FANUC Parts on line Easy access to the whole European FANUC spare parts stock 24 hours per day, 7 days per week. A powerful search engine is designed to aid quick identification of the correct spare part. Multi-language user interface and help function. Optional emergency service to guarantee dispatch from the warehouse within 2 hours. Maximise productivity, minimise expenditures:

13 Green thinking The yellow world thinks green: Throughout our entire production process, our goal is to be as friendly to the environment as possible. All FANUC products are engineered to optimise your energy usage through intelligent energy management. When it comes to service, we take back your used grease, batteries, and motors. And with intelligent service offers such as FANUC diagnostics pro, we help you save even more energy and money. Higher productivity with significantly lower energy consumption.

14 Our passion and drive to keep our machines as productive as possible for as long as possible that s really what makes us different from others. Wherever you need us we are there. We keep the costs low. Only a working machine is a good machine! We live the yellow spirit And make sure you experience it too from the first sales contact to every subsequent interaction with our customer service. Our structures are lean and flexible, our team always understands your needs and speaks your language. Open-minded and passionate. A global player with a human face. Nobody knows our products better than us. So who could support you better? It s the people that make the difference. Some call it a job. We call it passion. What yellow spirit means to me? We ve always got two feet on the ground. And we re always on an equal footing. We identify solutions. The simpler, the better.

15 Push the button We reserve the right to make technical changes without prior announcement. All rights reserved FANUC Europe Corporation MBR EN_2.1