Hospitality Industry

Transcription

1 BUSINESS S FOR THE Hospitality Industry 4G LTE: THE NEXT- GENERATION VERIZON WIRELESS NETWORK FOR THE HOSPITALITY INDUSTRY A wireless revolution is under way that promises to transform how your business operates. Called 4G LTE, it s the next-generation mobile broadband network available from Verizon Wireless. Things you once used wires, cables and landlines to do, you can do wirelessly on the fastest, most reliable 4G network in America. Verizon 4G LTE will support download and upload rates up to 10 times faster than our existing 3G technology, giving your business a superior wireless experience. With it, you can access data-intensive applications, stream live video right from your mobile devices and more, which can change the way you communicate and collaborate. Welcome to 4G LTE. The fastest, most reliable 4G network. WHAT COULD YOU DO WITH WIRELESS? The face of the hospitality industry is changing. Travelers want an experience that is mobile, personalized, efficient and secure. And the industry needs those experiences to be cost efficient and manageable. This brochure presents examples of products and solutions that address the unique challenges faced by hospitality companies, from streamlining the check-in process, to providing multilingual concierge services, to informing guests about services and amenities using interactive signage. All on America s largest high-speed wireless network. Mobile Concierge Streamline check-in with tablets and a wireless concierge application. Digital Signage/Marketing Increase cross sells with interactive digital advertising. Wireless Security Deploy wireless IP-based cameras to monitor indoor/outdoor venues. HumanKiosk Provide multilingual concierge services via live streaming video. Hotel Operations Management Stay on top of guest requests with hotel operation optimization applications. Automated Retail Optimize sales opportunities and profitability with automated retail machines. These are just some of the ways we can help you stay connected and achieve your business goals. Contact a Verizon Wireless business specialist today to find out more.

2 BUSINESS S Hospitality Industry PROVIDE FAST, EFFICIENT CUSTOMER SERVICE FOR BETTER FIRST AND LAST IMPRESSIONS. Mobile Concierge First impressions can make the difference between repeat guests and one-time visitors. Your hotel would like to streamline reservation processes and provide other advanced wireless services to improve the customer experience. + Equip concierge employees with any of the many fast, multifaceted smartphones and tablets that connect over the Verizon Wireless network. + Deploy a mobile concierge application, so employees can assist customers from anywhere around the facility. + Employees now have remote access to hotel management systems from anywhere around the facility. + Guests are receiving excellent assistance with reservations and travel itineraries, and enjoying a seamless wireless experience. BOOST CROSS SELLING WITH INTERACTIVE DIGITAL DISPLAYS. Digital Signage/Marketing Your hotel and casino would like to encourage more guests to take advantage of onsite services and amenities. You need an effective way to cross-sell your restaurant, retail, entertainment and spa offerings. + Install wireless digital displays with interactive touch-screen technology from one of our best-in-class business alliances. + Connect over the Verizon Wireless 4G LTE network. + Locate screens in high-profile areas, such as lobbies, poolside, at the entrance to the casino and other major walkways. + Manage sign content from your centralized Web-based control center. + You re delivering highly targeted and timely messaging, including live video streaming, and providing interactive applications for guest education. + In-hotel spending increases. + Customer satisfaction also increases, as do word-of-mouth recommendations. + You can move the displays to various high-traffic areas. 2

3 BUSINESS S Hospitality Industry CREATE A SAFE RETAIL/RECREATION ENVIRONMENT, INDOORS AND OUT. Wireless Security Many cities are integrating sports stadiums, shopping outlets, restaurants, hotels and other entertainment venues to revitalize downtown districts. Providing a crime-free environment in these new urban centers is a major priority for management and security professionals. + Install wireless IP-enabled cameras in parking lots and high-traffic areas where incidents are likely to occur. + Provide general managers with tablets connected to the Verizon Wireless 4G LTE network. + Deploy the Lextech C3 application to enable a mobile command center and increase awareness across multiple locations. + View multiple camera feeds on smartphones and tablets in real-time. + Watch live and recorded video simultaneously on a split screen with LeX-Ray Vision. + Observe traffic patterns and record evidence to protect both the company and its patrons. PROVIDE INTERNATIONAL TRAVELERS WITH WORLD-CLASS SERVICE. Human Kiosk As general manager of a four-star hotel near a major airport, you cater to international business travelers. These guests often have special requests, they are pressed for time and many speak another language. You d like to provide these valuable guests with enhanced concierge services, while still controlling costs. + Deploy a next-generation interactive digital signage/kiosk solution. + Place kiosks in the lobby, conference rooms and other high-traffic areas. + Connect over the lightning-fast Verizon Wireless 4G LTE network for real-time, high-definition video conferencing. + You re providing guests with a multilingual concierge staff, 24/7, which increases guest satisfaction. + Touch tracking, call statistics and play-out reports provide meaningful business intelligence. 3

4 BUSINESS S Hospitality Industry + The kiosk displays interactive digital promotions when guests are not conversing with a concierge. + You re controlling costs by supporting multiple hotel endpoints with a single remote concierge professional. GENERATE BIG SALES OF BRANDED ITEMS IN A VERY SMALL FOOTPRINT. Automated Retail Your company operates numerous large-scale resort properties that serve millions of tourists. Convenient, onsite retail boosts income, guest satisfaction and brand loyalty, but it s costly to build multiple stores and staff them 24/7. You need an efficient way to offer commonly sold goods during off hours and in out-of-the-way spots. + Place ZoomSystems automated retail machines embedded with wireless connectivity, touch-screen technology and credit-card readers throughout your properties. + Deploy branded point-of-sale software that integrates with corporate systems. + Transmit wireless machine-to-machine data securely over the Verizon Wireless high-speed network. + You increase revenue without the inherent costs of a retail space. + You re stimulating impulse purchases and boosting sales, 24/7. + Inventory management is simplified and inventory shrinkage and skimming reduced. + You can remotely turn machines on and off, set pricing and even change product placement. + Machines can be relocated to optimize sales opportunities. + You can brand your machines and easily rotate merchandise. INCREASE GUEST SATISFACTION AND REPEAT BUSINESS. Hotel Operations Management Hoteliers depend on repeat business. Slow room service or delayed response to a broken A/C unit can mean a one-time-only stay. So can forgetting an important guest s name. You re looking for a solution to help you manage guest information and requests, so you can provide service that will make them want to return. 4

5 + Equip hotel staff with tablets and smartphones running on the Verizon Wireless 4G LTE network. + Create guest profiles and automate and track preventive maintenance, service orders and guest requests with hotel operation service optimization application services. + Integrate a hotel operation service optimization application with existing hotel management systems. + You now have guest profiling, stay history and more at your fingertips. + Instant notifications are sent directly to mobile devices, so staff is responding quickly to guest requests. + You ve gained mass text-messaging capabilities through the Verizon Wireless Enterprise Messaging Access Gateway, at no additional cost. + You re providing exceptional service, increasing guest satisfaction and customer loyalty. For more information about industry solutions, visit verizonwireless.com/hospitality. Please contact your Verizon Wireless representative for additional information about products, pricing and services. HOSPISLK1211 Some products described here are provided by Verizon Wireless Business Solution Alliance members, which are solely responsible for such products functionality, pricing and service agreements. Applications detailed here may not be available on all devices. Please contact the applicable Business Solution Alliance member for device requirements. 4G LTE is available in 179 markets and 114 major airports in the U.S.; coverage maps at vzw.com Verizon Wireless.