How To Train Online For Retail

Transcription

1 The #1 Online Training System For Retailers Increase Sales Improve Customer Loyalty Increase Staff Retention Improve Store Performance

2 Sustainable Retail Training with Proven Results Graff Retail TV is the industry leader in online retail training solutions. Graff Retail has been helping retailers drive performance in store since With the push towards online training, we took all of our sales and store management systems and philosophies and built an online training system that is the most effective, efficient and affordable, retail-specific system available in the industry. Kevin Graff: Improving Retail Staff Performance Globally Recognized internationally as an authority on retail and one of the top speakers in this sector, Kevin Graff has spent most of his career working with retailers to drive revenue over the top. Focusing on improved staff performance, he is an expert on squeezing more sales out of each and every store. As a retail trainer, retail consultant, keynote speaker, author and the host of Graff Retail TV s online sales and management training (GET SELLING & GET MANAGING), Kevin s approach to store operations and focus on real, bottomline store issues get results! Online Retail Training Systems Made To Order! As the industry leader in online retail training solutions, we work with many larger, national retailers who already have their own Learning Management System (LMS). Our training content can easily be moved over to any LMS and even customized so you can offer a consistent, branded learning experience for your staff. Forget spending time and internal resources trying to reinvent your existing training programs. Our production team and training designers can give you a quality production and a results-driven training system that s sustainable over the long haul. Book a demo of our online training systems today!

3 Why are thousands of retail stores using our online sales & management training? Easy to Use - Store staff can access the online training system anytime, anywhere. Our systems are completely mobile friendly! No Limitations Watch our retail-specific videos as many times as you like, there s no cap or limits. Put as many staff as you like through the training. It doesn t matter if you have 1 or 1000 employees! Turn-Key Training Our online systems give you everything you need including videos, workbooks, coaching tools, assessments, back-end performance reporting, reinforcement tools, personalized certificates of completion, and on-going support from the team of Graff experts. Sustainable Results Graff Retail TV isn t an ordinary training program. Typical sales and management training programs are one and done types, resulting in limited and short term results. Graff Retail TV is a sustainable training system that literally works in your stores every week and every day. Finally, training that works the way it s supposed to. Subscribe to Get Selling or Get Managing for about $ 2 per day! Bundle both training systems for a fully training staff and management team for less than $4 per day! Subscribe today!

4 All Subscriptions Include: Video Based Learning 12 core sales training video episodes Plus, new 2 minute support videos every 2 weeks. Bonus intro videos and 30 minute Fast Track video Downloadable Workbooks 12 Learner s Workbooks with bonus exercise pages 12 Manager s Guides to turn your store managers into better sales coaches Easy Roll-Out Weekly Training Focus provided by Graff TV Daily E-Selling Tips Online Assessments Test learner s retention with mid-term and final online assessments On-going Support Free Q & A Webinars Graff experts offer ongoing store support throughout your entire subscription Performance Reports Back-end reporting offers real-time performance tracking and assessment scoring Unlimited Access Learn what you want, when you want from the entire Get Selling episode list Watch from your computer, tablet or mobile device Learn from Industry Expert Kevin Graff, President of Graff Retail TV is your host and expert trainer Kevin is one of North America s leading retail experts, author and keynote speaker Book a demo of our online training systems today!

5 Episode Guide Episode Title Preview 1 Establishing Rapport The first, and most important, part of every sale. How important? As much as 70% of your success on the sales floor rests in your ability to establish rapport. Learn how. 2 Question your way to the top of the sales chart Discover how the depth of your questioning leads to more and bigger sales. You ll learn the best questions to ask for every scenario. 3 Presentations that sell You know your product knowledge. But do you really know how to make it come alive? Watch and learn how the best in the business do it. 4 Selling More Items to Every Customer Multiple item sales are the lifeblood of every store, and every sales person. In this episode, we ll look at proven ways to sell more items to each of your customers. 5 How to close the sale You ll learn how you can effectively and easily ask for the sale. No pressure. No tricks. Just proven strategies for getting your customer to say yes. 6 Overcoming customer objections You ll learn how to overcome the most common and challenging of objections. When you learn how to get past these deal breakers, you ll quickly ring up more sales. 7 Building Customer Loyalty How you end the sale will often determine if you ll see your customer again. All too often though customers are left with a hollow feeling at the end of the sale. Discover simple ways you can leave your customer with a great impression of you and your store. 8 Driving Average Sale Learn how you can increase the average amount each customer spends by 5, 10 and maybe even 20%! Effective and practical strategies that work. 9 Improving your Conversion Rate Selling to more customers. That s what we all try to do. But, what works best? Come along and learn powerful ways that actually get more of your customers to buy from you. 10 Attitude is Everything Before the skill, before the knowledge, comes your attitude. Listen in as we talk about how attitude makes the biggest difference between winning and losing, and how you can change your own mindset. Who s really in charge of your performance? You are. It s up to you to make a difference on the sales floor. So, what are you waiting for? This episode will shake you up, and leave you ready to go make a sale. 11 Ten Ways to Be A Sales Pro on the Floor 12 Dealing with Common Selling Challenges Being viewed as a professional is something everyone wants. The good news is that you re about to learn what you can do, starting today, to act and become a true sale pro of the sales floor. It s not always easy on the sales floor. This episode will look at some of the more common challenges you face on the sales floor every day, and how you can work around them. Subscribe today!

6 All Subscriptions Include: Video Based Learning 10 core management training video episodes The most sought-after management training topics are included! Downloadable Workbooks 10 Manager s Workbooks packed with samples, templates, activities and more! Manager s Tool Box Resources included with every topic Easy Roll-Out Weekly Training Pocket provided by Graff TV Easy implementation process with action items for practical application right away On-going Support Free quarterly Q & A Webinars Graff experts offer ongoing store support throughout your entire subscription Learn from Industry Expert Kevin Graff, President of Graff Retail TV is your host and expert trainer Kevin is one of North America s leading retail experts, author and keynote speaker Online Assessments Test learner s retention with online assessments after every management video episode Unlimited Access Learn what you want, when you want from the entire Get Managing episode list Watch from your computer, tablet or mobile device Performance Reports Back-end reporting offers real-time performance tracking and assessment scoring Book a demo of our online training systems today!

7 Episode Guide Episode Title Preview 1 Hiring the Right Staff, and Reducing Turnover Try running a store without a great team and you ve got nothing but trouble in front of you. It all starts with learning how to hire the people. Stop getting tricked in interviews, and start spotting and hiring the stars. 2 Priority Management Let s face it. You have a lot to get done every day. The challenge is being able to get the right things done consistently. Proper priority management will allow you to focus on the most important things, while at the same time achieving results (and having a life too!) 3 Getting Your Sales Team To Actually Sell For the past 20 years we ve proven that you can sell more through your front line staff. Learn the secrets of the 5 Foundations, and how you can use them to drive effort and results. 4 Retail Leadership Someone has to be in charge... and it has to be you. The question is, would you follow you? Learn how you can become the type of leader that earns respect, gets things done through others, and achieves results. 5 Performance Coaching No one wants to have to deal with poor performance or behaviour issues. But, when you don t they just get worse. Learn how you can deliver effective feedback that won t make anyone cry, but rather, perform better immediately. 6 Achieving Compliance on Store Standards 7 Motivating and Engaging Your Teams 8 Understanding, and Driving, Your Store Metrics 9 Retail Math: The business of your business 10 The Manager s Troubleshooting Guide There s only one way to run a store... the right way! Unfortunately, the failure to achieve compliance on standards sabotages your efforts to build a brand, grow customer loyalty, and grow sales. Learn how you can achieve perfect compliance, every day. Everyone wants a high morale team, and a group of staff members who care as much about the success of the store as you do. It s not a pipe dream. Discover how you can build and implement a actical plan that will both motivate and engage your team First, you need to know your numbers and what s behind them. Then, you need to know how to build and implement practical strategies to improve them. Learn how you can build your key stats. It s not exciting or sexy for everyone. But, if you re in management, you need to know how the numbers work. We ll look at retail s most important numbers, ratios and formulas. Why? Well, you need to know if you re going to be able to make the difference needed. Have you got staff problems? We ve got answers. For years managers have asked us how we would handle certain staff related problems. You know, things like staff switching shifts without notice, team members not getting along, and the joys of seeing productivity drop off when you re not in the store. Discover practical solutions to your most common sources of headaches. Subscribe today!

8 Training That Creates a Selling & Service Culture Start to create a selling and service culture that puts you ahead of the competition and drives your sales revenue and store performance with Graff s leading training systems. At the core of our training solutions is GraffRetail.TV, our online sales and management training used by retail clients world-wide. Get Selling and Get Managing have changed the way retailers train their frontline staff. Forget spending time reinventing your training programs every year; our systematic approach to training gets you immediately plugged-in to training results and keeps you current. What s your biggest selling or management challenge at the store level? Book a demo of our online training systems and by the time we re done, we ll show you a solution that speaks directly to your challenges. Increase Sales Improve Customer Loyalty Increase Staff Retention Improve Store Performance