Driver s Manual. National 24-hour assistance: International 24-hour assistance:
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1 Driver s Manual Natinal 24-hur assistance: Internatinal 24-hur assistance:
2 Welcme This driver s manual cntains imprtant infrmatin and cntact addresses that culd be useful t yu when using yur vehicle. Yu can find all the necessary directries and frms at the MF Fleetmanagement AG website under Driver Infrmatin: Our 24-hur assistance ( ) is available fr any issues yu may have with yur vehicle, including reprting breakdwns and filing claims. We hpe yu enjy yur vehicle and wish yu a gd and safe trip. 2
3 Table f Cntents Service Card Page 4 Fuel, Lst r Damaged Service Card Page 5 Service, Maintenance, Curtesy Vehicle Page 6 Tax Disk (Vignette), Car Wash Page 7 Tire Service Page 8 Accidents, Radside Assistance, Bdy Damage Page 9 Vehicle Theft Page 10 Checklist fr Vehicle Returns Page 11 3
4 Service Card Yu can present the service card with yur vehicle registratin fr electrnic payment f all services included in yur agreement at any authrized lcatin. The fllwing services are listed n the service card, as agreed: 24-hur assistance ( ) Cashless refueling at gas statins Tire service Maintenance, service, and repair wrk Insurance Curtesy vehicle Fuel Cashless refueling at partner gas statins Service limit f CHF 800 as an additinal security factr 24-hur assistance Call Client Curtesy vehicle Service card expiratin date Insurance Maintenance, repair, and service wrk Tires Cntract number and license plate number 4
5 Fuel, Lst r Damaged Service Card Fuel Each service card yur chice f BP (incl. Rutex netwrk), Shell, Migrl, Cp, AVIA, Scar, Tamil r Agrla, allws yu cashless refueling and purchasing f vehiclerelated items, prvided these services are included in yur cntract. Please enter the latest kilmeter reading whenever refueling in rder t ensure crrect fuel reprting. The service card is a credit card with a PIN cde. Please always keep yur PIN cde separate frm yur card. Lss and Damage Please reprt a lst, defective, r stlen service card t the htline immediately: 24-hur assistance ( ). Expenses fr services that cannt be paid fr with the service card because it has been lst r stlen, r because the card is defective, can be reimbursed if yu submit the apprpriate frm and riginal receipts. The reimbursement frm is n ur website, under Driver Infrmatin. Gas statin listings BP: Shell: Migrl: Cp: AVIA: Scar: Tamil: Agrla: Natinal 24-hur assistance: Internatinal 24-hur assistance:
6 Service, Maintenance, Curtesy Vehicle Service The range f services includes all maintenance wrk prescribed by the vehicle s manufacturer r imprter in accrdance with the service manual. Service and maintenance wrk must be carried ut by authrized prviders. Maintenance The range f services includes all wrk resulting frm nrmal wear and tear. This excludes csts fr tire repair and replacement due t imprper handling f the vehicle r resulting frm glass breakage, bdy damage frm falling rck, r damage t superstructures r ptinal equipment. Yu are respnsible fr: diligent vehicle maintenance, cmpliance with manufacturer s instructins fr maintenance, lad, allwable paylad, and peratin. Damage resulting frm a failure t cmply with these prvisins is yur respnsibility. Curtesy Vehicle If yur cntract includes curtesy vehicle service, yu will be prvided with a rental car r a curtesy vehicle frm an authrized repair shp n presenting yur service card (the driver is respnsible fr reserving the curtesy vehicle). Maximum perid f use: three days per calendar year, nly in cnnectin with servicing. 6
7 Tax Disk (Vignette), Car Wash If yur cntract includes these services, yu can pay fr them with yur service card (but nt with the Agrla r Tamil card). Ask yur emplyer s vehicle manager which services are available t yu. Natinal 24-hur assistance: Internatinal 24-hur assistance:
8 Tire Service If yur cntract includes this service, yu are authrized t get regular and/ r snw tires and have them munted with the service card. Prfessinal munting, balancing, string, and dispsal are included. Our tire partners are happy t prvide further infrmatin abut full wheel changes. Please nte that nly the defined riginal tire dimensins may be munted and that the number f tires is set in the individual leasing agreement. The tires must be purchased frm a partner in Switzerland selected by MF Fleetmanagement AG. Our tire partners Adam Turing: Pneu Egger: Eurmaster: 4Fleet Grup: Agm: 8
9 Accidents, Radside Assistance, Bdy Damage Please cntact ur 24-hur assistance immediately in case f a breakdwn r accident: Please fllw the instructins prvided. Imprtant Numbers General emergency number (EU and CH) 112 Plice (CH) 117 Ambulance (CH) 144 Fire department (CH) 118 Yu can find the directry f partner bdy shps and the claim frm n ur website, under Driver Infrmatin. Natinal 24-hur assistance: Internatinal 24-hur assistance:
10 Vehicle Theft If yur vehicle is stlen within Switzerland, please reprt it t the lcal plice. Please cntact ur 24-hur assistance immediately: If yur vehicle is stlen utside f the cuntry, please reprt it t the lcal plice and Swiss plice. Please send a cpy f the plice reprt alng with the claim frm by fax t by mail t inf@mf-fleetmanagement.ch r by pst t MF Fleetmanagement AG Claims Management P.O. Bx Schlieren 10
11 Checklist fr Vehicle Returns When returning a vehicle, all spare tires must be inside the vehicle, including tires stred with a tire partner. Otherwise, the missing tires will be deducted frm the vehicle s value. Please nte that yu will be billed separately fr csts arising frm unladed trips. Checklist: Spare wheels and/r tires All keys Vehicle registratin Service manual and perating instructins Sftware CDs fr the navigatin system (if built-in) Fuel cards Emissins dcuments Radi cde card Luggage cmpartment cver Natinal 24-hur assistance: Internatinal 24-hur assistance:
12 MF Fleetmanagement AG P.O. Bx 383 CH-8952 Schlieren Tel Fax
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