ICT services for SMEs in Western Europe: forecasts and analysis

Size: px
Start display at page:

Download "ICT services for SMEs in Western Europe: forecasts and analysis 2013 2018"

Transcription

1 Research Report ICT services for SMEs in Western Europe: forecasts and analysis 2013 March 2013 Patrick Rusby

2 2 Contents Slide no. 5. Executive summary 6. Executive summary 7. Fixed voice revenue continues to decline 8. Leased lines are gradually being replaced by Ethernet, because SMEs prefer the simplicity of an all-ethernet network 9. Mobile broadband is driving mobile data revenue growth 10. Cloud services revenue will increase rapidly 11. ICT services included in this forecast report and breakdown of enterprise data [1] 12. ICT services included in this forecast report and breakdown of enterprise data [2] 13. Recommendations 14. Recommendations for vendors and operators 15. Western Europe forecasts 16. Significant changes since our previous forecast [1] 17. Significant changes since our previous forecast [2] 18. SME ICT revenue in Western Europe is increasing 19. Revenue per enterprise: Western Europe 20. Mobile data revenue growth fuels growth in mobile voice and data revenue 21. Fixed-line voice revenue is declining 22. Fixed broadband revenue is declining Slide no. 23. Video services revenue will increase but remain relatively low 24. Cloud services revenue is key growth area for SME ICT 25. Drivers of cloud services revenue growth 26. Individual country forecasts 27. This report provides forecasts for fixed and mobile telecoms services in four individual countries 28. Total revenue by category and size of enterprise: France 29. Revenue per enterprise: France 30. Total revenue by category and size of enterprise: Germany 31. Revenue per enterprise: Germany 32. Total revenue by category and size of enterprise: Sweden 33. Revenue per enterprise: Sweden 34. Total revenue by category and size of enterprise: UK 35. Revenue per enterprise: UK 36. Methodology 37. Methodology 38. About the author and Analysys Mason 39. About the author 40. About Analysys Mason 41. Research from Analysys Mason 42. Consulting from Analysys Mason

3 3 List of figures [1] Figure 1: Fixed voice revenue by size of enterprise, Western Europe, 2013 Figure 2: Dedicated Internet connections by type, Western Europe, 2013 Figure 3: Mobile data revenue by type, Western Europe, 2013 Figure 4: Cloud services revenue by size of enterprise, Western Europe, 2013 Figure 5: Enterprises and employees by enterprise size, Western Europe, 2013 Figure 6: Enterprise sizes, countries and ICT services included in this forecast Figure 7: SME ICT services revenue by category, Western Europe, 2013 Figure 8: Revenue per enterprise per month, by category, Western Europe, Figure 9: Revenue per enterprise per month by category, Germany, 2013 and Figure 10: Mobile voice and data revenue and CAGR by sub-category, Western Europe, 2013 and Figure 11: SME mobile voice and data revenue by sub-category, Western Europe, 2013 Figure 12: Fixed-line voice revenue and CAGR by sub-category, Western Europe, 2013 and Figure 13: SME fixed-line voice revenue by sub-category, Western Europe, 2013 Figure 14: Fixed broadband revenue and CAGR by sub-category, Western Europe, 2013 and Figure 15: SME fixed-line voice fixed broadband revenue by sub-category, Western Europe, 2013 Figure 16: Video services revenue and CAGR by SME size, Western Europe, 2013 and Figure 17: SME video services revenue by sub-category, Western Europe, 2013 Figure 18: Cloud services revenue and CAGR by sub-category: Western Europe 2013 and Figure 19: Cloud services revenue by sub-category, Western Europe, 2013 Figure 20: Countries covered individually in this report Figure 21: SME ICT service revenue, by category, France, 2013 Figure 22: Share of SME ICT service revenue, by size of enterprise, France, 2013 Figure 23: Revenue per enterprise per month, by category, France, Figure 24: Revenue per enterprise per month, by category, France, 2013 and

4 4 List of figures [2] Figure 25: SME ICT service revenue, by category, Germany, 2013 Figure 26: SME ICT service revenue, by size of enterprise, Germany, 2013 Figure 27: Revenue per enterprise per month, by category, Germany, Figure 28: Revenue per enterprise per month, by category, Germany, 2013 and Figure 29: SME ICT service revenue, by category, Sweden, 2013 Figure 30: SME ICT service revenue, by size of enterprise, Sweden, 2013 Figure 31: Revenue per enterprise per month, by category, Sweden, Figure 32: Revenue per enterprise per month, by category, Sweden, 2013 and Figure 33: SME ICT service revenue, by category, UK, 2013 Figure 34: SME ICT service revenue, by size of enterprise, UK 2013 Figure 35: Revenue per enterprise per month, by category, UK, Figure 36: Revenue per enterprise per month, by category, UK, 2013 and Figure 37: Methodology used to build the data annex to this report

5 Revenue (EUR billion) ICT services for SMEs in Western Europe: forecasts and analysis Cloud services revenue will increase rapidly Cloud services revenue will increase rapidly from EUR1.2 billion to EUR2.9 billion between 2013 and at a CAGR of 19.7%. Revenue will increase fastest for micro businesses, at a CAGR of 29.2%, as adoption of cloud services increases, accounting for 24.4% of total cloud services revenue in. Cloud services are becoming more proven in terms of security and reliability, and demonstrating tangible benefits to small enterprises particularly as smartphone and tablet adoption increases and mobile data connectivity improves. Small office/home office (SOHO) organisations may find that improving the speed and reliability of residential broadband will enable the adoption of cloud services. ARPU will increase during the forecast period for some services, such as cloud storage and backup and unified communications (UC). Cloud storage and backup is charged per unit of storage used rather than simply per user, and firms generate more data over time, which requires more storage. UC solutions will gradually become more complex and include more services, so ARPU will increase. ARPU will decline for other services such as mobile device management and remote desktop management as they become more-established technologies and more competition enters the market. Figure 4: Cloud services revenue by size of enterprise, Western Europe, 2013 [Source: Analysys Mason, 2013] Medium ( employees) Small (10 49 employees) Micro (0 9 employees)

6 19 Revenue per enterprise: Western Europe Figure 8: Revenue per enterprise per month, by category, Western Europe, [Source: Analysys Mason, 2013] Figure 9: Revenue per enterprise per month by category, Germany, 2013 and [Source: Analysys Mason, 2013] Service 1% 17% 31% 8% EUR203 per enterprise per month 43% Revenue per enterprise per month (EUR), 2013 Mobile voice and data Fixed voice Fixed broadband Pay TV Cloud services Mobile voice and data Fixed voice Fixed broadband Pay TV Cloud services Revenue per enterprise per month (EUR), ICT revenue per SME in Western Europe will be EUR203 per month in, a decrease from EUR205 per month in Mobile voice and data will account for the greatest share of this revenue, at 43%. Fixed voice will make up the next greatest share (31%), followed by fixed broadband (17%), cloud services (8%) and pay TV (1%). Cloud services will be the fastest-growing category, with revenue increasing from EUR6.5 per enterprise per month in 2013 to EUR15.5 per enterprise per month in at a CAGR of 19.1%. This will occur as adoption of cloud services increases rapidly during the next five years. Fixed-line voice services revenue will decrease, from EUR71.6 per enterprise per month to EUR63.2 per enterprise per month at a CAGR of 2.5%. This will be driven by declining ARPU and, in micro businesses, an element of fixed mobile substitution, mirroring the trend seen in consumer customers. Mobile voice and data revenue per enterprise per month will decrease from EUR87.7 to EUR86.6 as ARPU declines because of competition. Fixed broadband revenue per enterprise per month will decrease as ARPU for all fixed broadband services decreases and SMEs move from leased lines to Ethernet, which has a lower ARPU.

7 39 About the author Patrick Rusby (Research Analyst) contributes research for the SME Strategies and Enterprise research programmes. Patrick has specialised in working with and for SMEs, focusing on segmentation strategies, sales channels and SME decision-making processes. Patrick was previously a Research Manager for Knowledge Peers, where he ran a programme of research aimed at informing senior-level SME employees of best practices within finance, technology and telecoms. Patrick has recently published articles on mobile device management services for SMEs, cloud-based unified communications and business challenges for SMEs. He holds a Master s degree in Contemporary British Politics from Goldsmiths College, University of London.

8 40 About Analysys Mason Knowing what s going on is one thing. Understanding how to take advantage of events is quite another. Our ability to understand the complex workings of telecoms, media and technology (TMT) industries and draw practical conclusions, based on the specialist knowledge of our people, is what sets Analysys Mason apart. We deliver our key services via two channels: consulting and research. Consulting Our focus is exclusively on TMT. We support multi-billion dollar investments, advise clients on regulatory matters, provide spectrum valuation and auction support, and advise on operational performance, business planning and strategy. We have developed rigorous methodologies that deliver tangible results for clients around the world. For more information, please visit Research We analyse, track and forecast the different services accessed by consumers and enterprises, as well as the software, infrastructure and technology delivering those services. Research clients benefit from regular and timely intelligence in addition to direct access to our team of expert analysts. Our dedicated Custom Research team undertakes specialised and bespoke projects for clients. For more information, please visit

9 41 Research from Analysys Mason We provide dedicated coverage of developments in the telecoms, media and technology (TMT) sectors, through a range of research programmes that focus on different services and regions of the world. Alongside our standardised suite of research programmes, our Custom Research team undertakes specialised, bespoke research projects for clients. The dedicated team offers tailored investigations and answers complex questions on markets, competitors and services with customised industry intelligence and insights. To find out more, please visit

10 42 Consulting from Analysys Mason For more than 25 years, our consultants have been bringing the benefits of applied intelligence to enable clients around the world to make the most of their opportunities. Our clients in the telecoms, media and technology (TMT) sectors operate in dynamic markets where change is constant. We help shape their understanding of the future so they can thrive in these demanding conditions. To do that, we have developed rigorous methodologies that deliver real results for clients around the world. Our focus is exclusively on TMT. We advise clients on regulatory matters, help shape spectrum policy and develop spectrum strategy, support multi-billion dollar investments, advise on operational performance and develop new business strategies. Such projects result in a depth of knowledge and a range of expertise that sets us apart. We help clients solve their most pressing problems, enabling them to go farther, faster and achieve their commercial objectives. To find out more, please visit

11 Published by Analysys Mason Limited Bush House North West Wing Aldwych London WC2B 4PJ UK Tel: +44 (0) Fax: +44 (0) Registered in England No All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the publisher. Figures and projections contained in this report are based on publicly available information only and are produced by the Research Division of Analysys Mason Limited independently of any clientspecific work within Analysys Mason Limited. The opinions expressed are those of the stated authors only. Analysys Mason Limited recognises that many terms appearing in this report are proprietary; all such trademarks are acknowledged and every effort has been made to indicate them by the normal UK publishing practice of capitalisation. However, the presence of a term, in whatever form, does not affect its legal status as a trademark. Analysys Mason Limited maintains that all reasonable care and skill have been used in the compilation of this publication. However, Analysys Mason Limited shall not be under any liability for loss or damage (including consequential loss) whatsoever or howsoever arising as a result of the use of this publication by the customer, his servants, agents or any third party.

Analytics software solutions: worldwide forecast 2014 2018

Analytics software solutions: worldwide forecast 2014 2018 Research Forecast Report Analytics software solutions: worldwide forecast 2014 2018 September 2014 Justin van der Lande and Atul Arora 2 Contents Slide no. 5. Executive summary 6. Capsule summary: analytics

More information

The Connected Consumer Survey 2015: pay-tv and OTT video services

The Connected Consumer Survey 2015: pay-tv and OTT video services Research Report The Connected Consumer Survey 2015: pay-tv and OTT video services May 2015 Patrick Rusby and Martin Scott 2 About this report This report focuses on aspects of Analysys Mason s annual Connected

More information

The Connected Consumer Survey 2015: OTT communication services

The Connected Consumer Survey 2015: OTT communication services Research Report The Connected Consumer Survey 2015: OTT communication services April 2015 Patrick Rusby and Stephen Sale 2 About this report This report focuses on aspects of Analysys Mason s annual Connected

More information

The Connected Consumer Survey 2015: fixed broadband customer retention

The Connected Consumer Survey 2015: fixed broadband customer retention Research Report The Connected Consumer Survey 2015: fixed broadband customer retention February 2015 Patrick Rusby and Martin Scott 2 About this report This report focuses on aspects of Analysys Mason

More information

Analytics software solutions: worldwide market shares 2013

Analytics software solutions: worldwide market shares 2013 Research Report Analytics software solutions: worldwide market shares 2013 July 2014 Justin van der Lande and Atul Arora 2 Contents Slide no. 5. Executive summary 6. Our analytics software solutions market

More information

UK mobile spectrum assignments

UK mobile spectrum assignments UK mobile spectrum assignments 8 March 2013 Philip Bates 2 This document provides a summary of UK mobile spectrum assignments following the conclusion of the 4G auction The following slides consider each

More information

Wireless network traffic worldwide: forecasts and analysis 2014 2019

Wireless network traffic worldwide: forecasts and analysis 2014 2019 Research Forecast Report Wireless network traffic worldwide: forecasts and analysis 2014 2019 October 2014 Rupert Wood 2 About this report This report presents 5-year forecasts of wireless data traffic

More information

CONTEXT-AWARE MARKETING SYSTEMS ENABLE CSPs TO GENERATE ADDITIONAL REVENUE

CONTEXT-AWARE MARKETING SYSTEMS ENABLE CSPs TO GENERATE ADDITIONAL REVENUE RESEARCH STRATEGY REPORT CONTEXT-AWARE MARKETING SYSTEMS ENABLE CSPs TO GENERATE ADDITIONAL REVENUE ATUL ARORA AND JUSTIN VAN DER LANDE analysysmason.com About this report This report analyses communications

More information

Mobile Internet Survey in the Middle East and Africa 2013: Internet access trends and analysis

Mobile Internet Survey in the Middle East and Africa 2013: Internet access trends and analysis Research Report Mobile Internet Survey in the Middle East and Africa 2013: Internet access trends and analysis March 2013 Karim Yaici and Roz Roseboro 2 Contents [1] Slide no. 5. Executive summary 6. Almost

More information

Customer experience management: evaluating effective operator strategies

Customer experience management: evaluating effective operator strategies Research Viewpoint Customer experience management: evaluating effective operator strategies May 2014 Patrick Kelly Investment Customer experience management: evaluating effective operator strategies 3

More information

LPWA: THE ADVANTAGES AND DISADVANTAGES OF EARLY MARKET ENTRY

LPWA: THE ADVANTAGES AND DISADVANTAGES OF EARLY MARKET ENTRY RESEARCH STRATEGY REPORT LPWA: THE ADVANTAGES AND DISADVANTAGES OF EARLY MARKET ENTRY MICHELE MACKENZIE analysysmason.com About this report This report analyses the nascent low-power, wide-area (LPWA)

More information

SERVICE OPERATIONS CENTRE: ENABLING DIFFERENTIATION BASED ON SUPERIOR CUSTOMER EXPERIENCE

SERVICE OPERATIONS CENTRE: ENABLING DIFFERENTIATION BASED ON SUPERIOR CUSTOMER EXPERIENCE analysysmason.com RESEARCH STRATEGY REPORT SERVICE OPERATIONS CENTRE: ENABLING DIFFERENTIATION BASED ON SUPERIOR CUSTOMER EXPERIENCE ANIL RAO About this report This report analyses the key market drivers

More information

Analytics framework: creating the data-centric organisation to optimise business performance

Analytics framework: creating the data-centric organisation to optimise business performance Research Report Analytics framework: creating the data-centric organisation to optimise business performance October 2013 Justin van der Lande 2 Contents [1] Slide no. 5. Executive summary 6. Executive

More information

Modern inventory management systems: pricing models and market review

Modern inventory management systems: pricing models and market review Research Report Modern inventory management systems: pricing models and market review January 2014 Mark H. Mortensen and John Abraham 2 Contents Slide no. 6. Executive summary 7. Executive summary 8. The

More information

Connected cars: worldwide trends, forecasts and strategies 2014 2024

Connected cars: worldwide trends, forecasts and strategies 2014 2024 Research Report Connected cars: worldwide trends, forecasts and strategies 2014 2024 June 2014 Morgan Mullooly and Michele Mackenzie 2 About this report This report provides: Figure 1: Summary of report

More information

DIGITAL SMEs: OPPORTUNITIES FOR CSPs PROVIDING SOCIAL, MOBILE, ANALYTICS AND CLOUD SERVICES

DIGITAL SMEs: OPPORTUNITIES FOR CSPs PROVIDING SOCIAL, MOBILE, ANALYTICS AND CLOUD SERVICES RESEARCH STRATEGY REPORT DIGITAL SMEs: OPPORTUNITIES FOR CSPs PROVIDING SOCIAL, MOBILE, ANALYTICS AND CLOUD SERVICES CHRIS NICOLL and SANDRA O BOYLE Analysys Mason Limited 2015 analysysmason.com About

More information

The Connected Consumer Survey 2015: mobile customer retention

The Connected Consumer Survey 2015: mobile customer retention Research Report The Connected Consumer Survey 2015: mobile customer retention March 2015 Patrick Rusby and Stephen Sale 2 About this report This report focuses on aspects of Analysys Mason s annual Connected

More information

Telecoms software: worldwide market shares 2012

Telecoms software: worldwide market shares 2012 Research Report Telecoms software: worldwide market shares 2012 September 2013 Patrick Kelly, Mark H. Mortensen, Glen Ragoonanan, Justin van der Lande, Dean Ramsay, Anil Rao and John Abraham 2 Contents

More information

Mobile in-market consolidation in Western Europe: impact of recent mergers on margins and market share

Mobile in-market consolidation in Western Europe: impact of recent mergers on margins and market share About Analysys Mason 1 Mobile in-market consolidation in Western Europe: impact of recent mergers on margins and market share August 2013 Pablo Iacopino Executive summary Mobile in-market consolidation

More information

The OTT media market in the Middle East and North Africa: emerging players and operator strategies

The OTT media market in the Middle East and North Africa: emerging players and operator strategies Research Report The OTT media market in the Middle East and North Africa: emerging players and operator strategies August 2013 Karim Yaici 2 Contents Slide no. 5. About this report 6. Executive summary

More information

Service assurance systems: worldwide market shares 2010

Service assurance systems: worldwide market shares 2010 Research report Service assurance systems: worldwide market shares 2010 Patrick Kelly July 2011 Contents 2 Contents Slide no. 4. Document map Executive summary 5. Overall service assurance market summary

More information

The Connected Consumer Survey 2013: fixed broadband retention and upsell

The Connected Consumer Survey 2013: fixed broadband retention and upsell Research Report The Connected Consumer Survey 2013: fixed broadband retention and upsell June 2013 Martin Scott 2 Contents Slide no. 5. Executive summary 6. About this report 7. 65 80% of respondents who

More information

Trends in enterprise ICT

Trends in enterprise ICT UBS Telecoms Enterprise Day 2014 Trends in enterprise ICT 28 March 2014 Robert Schumann 2 Contents About Analysys Mason Sizing African SME ICT markets Case studies from Developed Markets Challenges and

More information

M2M transforms an industry: evolution of heavy equipment and dispersed assets

M2M transforms an industry: evolution of heavy equipment and dispersed assets M2M transforms an industry: evolution of heavy equipment and dispersed assets Whitepaper April 2013 Steve Hilton Executive summary Enterprises with heavy equipment and dispersed assets are competing in

More information

Report. M2M management software: supplier and product review. Patrick Kelly, Steve Hilton and Dean Ramsay

Report. M2M management software: supplier and product review. Patrick Kelly, Steve Hilton and Dean Ramsay . Report M2M management software: supplier and product review August 2012 Patrick Kelly, Steve Hilton and Dean Ramsay M2M management software: supplier and product review i Contents 1 Executive summary

More information

Telecoms software professional services: worldwide market shares 2013

Telecoms software professional services: worldwide market shares 2013 Research Report Telecoms software professional services: worldwide market shares November 2014 Shanthi Ravindran, Glen Ragoonanan and Gorkem Yigit 2 Contents Slide no. 8. Executive summary 9. TSPS revenue

More information

FLYTXT: ANALYTICS SOFTWARE SYSTEMS

FLYTXT: ANALYTICS SOFTWARE SYSTEMS NBED Title in sentence case analysysmason.com COMPANY PROFILE FLYTXT: ANALYTICS SOFTWARE SYSTEMS ATUL ARORA AND JUSTIN VAN DER LANDE Company summary Flytxt is a software product company that provides big

More information

TELECOMS SOFTWARE: WORLDWIDE MARKET SHARES 2014

TELECOMS SOFTWARE: WORLDWIDE MARKET SHARES 2014 RESEARCH MARKET SHARES REPORT TELECOMS SOFTWARE: WORLDWIDE MARKET SHARES 2014 DEAN RAMSAY, DR MARK H. MORTENSEN, DANA COOPERSON, JUSTIN VAN DER LANDE, GLEN RAGOONANAN, SHANTHI RAVINDRAN, JOHN ABRAHAM,

More information

OTT communication services worldwide: stakeholder strategies

OTT communication services worldwide: stakeholder strategies Research Report OTT communication services worldwide: stakeholder strategies December 2013 Stephen Sale 2 Contents Slide no. 5. Executive summary 6. Executive summary [1] 7. Executive summary [2] 8. Executive

More information

Report. Reducing order fallouts: Key to success with business services. Mark Mortensen and Anil Rao

Report. Reducing order fallouts: Key to success with business services. Mark Mortensen and Anil Rao . Report Reducing order fallouts: Key to success with business services January 2015 Mark Mortensen and Anil Rao Reducing order fallouts: Key to success with business services i Contents 1 Executive summary

More information

Success Factors for Hosted and Managed VoIP in Europe. Margaret Hopkins Edited by Sarah Peake

Success Factors for Hosted and Managed VoIP in Europe. Margaret Hopkins Edited by Sarah Peake Success Factors for Hosted and Managed VoIP in Europe Margaret Hopkins Edited by Sarah Peake Analysys Research Fixed Networks and Services Analysys Research Fixed Networks and Services online market intelligence

More information

Mobile proximity payments: scenarios for market development

Mobile proximity payments: scenarios for market development Research report Mobile proximity payments: scenarios for market development Helen Nierinck and Andrew Parkin-White June 2008 Research from Analysys Mason Fixed Networks and Services Analysys Mason Fixed

More information

Telecommunications Industry Forecasts 2015

Telecommunications Industry Forecasts 2015 Telecommunications Industry Forecasts 2015 Executive Summary CMR Market Research February 2015 Reproduction without permission 1 The contents of this report represent CMR s analysis of the information

More information

Unified Communications

Unified Communications Unified Communications Taking Advantage of the Opportunities March 2009 Eric Owen Group VP EMEA Telecommunications & Networking Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights

More information

Service provider strategies for mobile advertising: case studies

Service provider strategies for mobile advertising: case studies Research report Service provider strategies for mobile advertising: case studies Alexandra Rehak October 2008 Research from Analysys Mason Fixed Networks and Services Analysys Mason Fixed Networks and

More information

White paper for Amdocs. On the cusp of change: customer engagement crucial to CSP digital transformation success. John Abraham and Dr Mark Mortensen

White paper for Amdocs. On the cusp of change: customer engagement crucial to CSP digital transformation success. John Abraham and Dr Mark Mortensen . White paper for Amdocs On the cusp of change: customer engagement crucial to CSP digital transformation success January 2016 John Abraham and Dr Mark Mortensen Customer engagement crucial to CSP digital

More information

White paper. Potential business benefits of Cisco Prime. Justin van der Lande

White paper. Potential business benefits of Cisco Prime. Justin van der Lande . White paper Potential business benefits of Cisco Prime February 2012 Justin van der Lande Potential business benefits of Cisco Prime i Contents 1 Executive summary 2 2 Introduction 3 3 Business drivers

More information

White Paper. Mobile financial services; the evolution of payment. Tom Mowat, Tim Harrabin

White Paper. Mobile financial services; the evolution of payment. Tom Mowat, Tim Harrabin . White Paper Mobile financial services; the evolution of payment October 2013 Tom Mowat, Tim Harrabin Mobile financial services; the evolution of payment i Contents 1 Executive summary 2 2 Popular myths

More information

EQUINIX USES CISCO NSO ENABLED BY TAIL-F TO AUGMENT THE ORCHESTRATION OF ITS CLOUD EXCHANGE SERVICE

EQUINIX USES CISCO NSO ENABLED BY TAIL-F TO AUGMENT THE ORCHESTRATION OF ITS CLOUD EXCHANGE SERVICE CASE STUDY EQUINIX USES CISCO NSO ENABLED BY TAIL-F TO AUGMENT THE ORCHESTRATION OF ITS CLOUD EXCHANGE SERVICE GORKEM YIGIT and GLEN RAGOONANAN analysysmason.com Executive summary: Equinix accelerated

More information

Middle Eastern Managed Services Market Emerging Opportunities in the Managed Services Market

Middle Eastern Managed Services Market Emerging Opportunities in the Managed Services Market Middle Eastern Managed Services Market Emerging Opportunities in the Managed Services Market October 2012 Disclaimer Frost & Sullivan takes no responsibility for any incorrect information supplied to us

More information

TeliaSonera ranks as the strongest regional CSP in Analysys Mason s 2015 M2M scorecard

TeliaSonera ranks as the strongest regional CSP in Analysys Mason s 2015 M2M scorecard Scale and execution Organisational structure Partnerships Technological enablement Customer support TeliaSonera ranks as the strongest regional CSP in Analysys Mason s 2015 M2M scorecard August 2015 Morgan

More information

White Paper. Real-time network analytics can enable faster, more informed business decisions. Patrick Kelly, Research Director

White Paper. Real-time network analytics can enable faster, more informed business decisions. Patrick Kelly, Research Director . White Paper Real-time network analytics can enable faster, more informed business decisions July 2013 Patrick Kelly, Research Director Real-time network analytics can enable faster, more informed business

More information

US Business Services 2015

US Business Services 2015 US Business Services 2015 Executive Summary CMR Market Research May 2015 Reproduction without permission 1 The contents of this report represent CMR s analysis of the information available to the public

More information

Strategic Focus Report Enterprise Mobility

Strategic Focus Report Enterprise Mobility Strategic Focus Report Enterprise Mobility Technology and market trends July 2014 1 Introduction 1.1 Summary This Strategic Focus report analyses the current trends, drivers, and inhibitors impacting the

More information

Managed Services Market in South Africa Mapping Opportunities in the Data Centre and Cloud Markets

Managed Services Market in South Africa Mapping Opportunities in the Data Centre and Cloud Markets Managed Services Market in South Africa Mapping Opportunities in the Data Centre and Cloud Markets January 2012 Contents Section Slide Numbers Executive Summary 4 External Challenges: Drivers and Restraints

More information

INFORMATION & COMMUNICATIONS TECHNOLOGY

INFORMATION & COMMUNICATIONS TECHNOLOGY 1 Professionals Australia Respect, recognition and reward INFORMATION & COMMUNICATIONS TECHNOLOGY PREPARED FOR MEMBERS WHAT S INSIDE: Current performance Future of jobs The outlook 2 Informer - Information

More information

Timetric. http://www.marketresearch.com/timetric-v3917/ Publisher Sample

Timetric. http://www.marketresearch.com/timetric-v3917/ Publisher Sample Timetric http://www.marketresearch.com/timetric-v3917/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm EST Fridays: 5:30am

More information

Chorus New Zealand: Evolving its Comptel OSS solution to support fast fibre roll-out

Chorus New Zealand: Evolving its Comptel OSS solution to support fast fibre roll-out Case Study Chorus New Zealand: Evolving its Comptel OSS solution to support fast fibre roll-out February 2014 Dean Ramsay and Dr. Mark H Mortensen Ref: RXB39 Chorus Case Study 2 Executive summary Chorus,

More information

Selling ICT Products and Services to Business: Better Market Segmentation

Selling ICT Products and Services to Business: Better Market Segmentation Selling ICT Products and Services to Business: Better Market Segmentation January 2013 Danny Dicks and Simon Sherrington 1 Copyright and terms of use This report is published by Innovation Observatory

More information

Business data services in Europe: growth opportunities and forecasts 2009 2014

Business data services in Europe: growth opportunities and forecasts 2009 2014 Research forecast report Business data services in Europe: growth opportunities and forecasts 2009 2014 Margaret Hopkins June 2009 Contents 2 Contents Slide no. 3. Document map Executive summary 4. Spending

More information

2020 Foresight: Best Practices in Implementing Mobile Payments

2020 Foresight: Best Practices in Implementing Mobile Payments 2020 Foresight: Best Practices in Implementing Mobile Payments Product Code: VR0963MR Published Date: November 2013 For more details about the full report, please contact: T: +65 6383 4688 E: info@ap.timetric.com

More information

WeDo Technologies profile report COMPANY PROFILE REPORT

WeDo Technologies profile report COMPANY PROFILE REPORT COMPANY PROFILE REPORT WEDO TECHNOLOGIES: REVENUE ASSURANCE AND FRAUD MANAGEMENT SOFTWARE BASED ON DATA FROM THE ANALYTICS SOFTWARE SOLUTIONS WORLDWIDE MARKET SHARE 2013 REPORT PUBLISHED IN 2014 JUSTIN

More information

US Mobile Broadband: Behavior, content and forecasts, 2009-2015

US Mobile Broadband: Behavior, content and forecasts, 2009-2015 US Mobile Broadband: Behavior, content and forecasts, 2009-2015 Providing forecasts across content, devices, traffic, users, revenues and ARPUs for each carrier, and an in-depth examination into drivers

More information

3-in-1 Business Technology Solutions

3-in-1 Business Technology Solutions Derbyshire Leicestershire London Head Office Head Office Leicestershire The Hopkiln, Bury Court, Bentley, Surrey GU0 5lZ 0345 0742 993 0345 303 00 leicestershire@opusteam.co.uk info@opusteam.co.uk London

More information

Cloud computing market in Poland 2015. Development forecasts for 2015-2020

Cloud computing market in Poland 2015. Development forecasts for 2015-2020 2 Language: Polish, English Date of publication: October 2015 Delivery: pdf Price from: 1800 Find out What is the current and future value of the cloud computing market in Poland? What are the prospects

More information

ClearSky Technologies virtualised hosted policy management helps regional CSPs stay competitive

ClearSky Technologies virtualised hosted policy management helps regional CSPs stay competitive Research Case Study ClearSky Technologies virtualised hosted policy management helps regional CSPs stay competitive May 2014 Glen Ragoonanan and Gorkem Yigit 2 ClearSky s virtualised policy management

More information

Backing up on the cloud Disaster Recovery and Business Continuity. ContinuitySA conference 26 th July 2012 Chantel Lindeman

Backing up on the cloud Disaster Recovery and Business Continuity. ContinuitySA conference 26 th July 2012 Chantel Lindeman Backing up on the cloud Disaster Recovery and Business Continuity ContinuitySA conference 26 th July 2012 Chantel Lindeman Key messages The application of cloud has changed not the concept Led to changed

More information

> Cognizant Analytics for Banking & Financial Services Firms

> Cognizant Analytics for Banking & Financial Services Firms > Cognizant for Banking & Financial Services Firms Actionable insights help banks and financial services firms in digital transformation Challenges facing the industry Economic turmoil, demanding customers,

More information

Differentiate your business with a cloud contact center

Differentiate your business with a cloud contact center Differentiate your business with a cloud contact center A guide to selecting a partner that will enhance the customer experience An Ovum White Paper Sponsored by Cisco Systems, Inc. Publication Date: September

More information

Harnessing the power of Dynamic Unified Communications in the transportation and logistics sector

Harnessing the power of Dynamic Unified Communications in the transportation and logistics sector OPINION PIECE Johannesburg, South Africa, March xx, 2015 Harnessing the power of Dynamic Unified Communications in the transportation and logistics sector By Michael Frans, Head of Business Development:

More information

US WIRELESS & WIRELINE VOICE: THREATS AND OPPORTUNITIES

US WIRELESS & WIRELINE VOICE: THREATS AND OPPORTUNITIES US WIRELESS & WIRELINE VOICE: THREATS AND OPPORTUNITIES 2013-2018 FEBRUARY 2014 PO Box 34 Mountain Lakes, New Jersey 07046 USA 973-541-9600 phone reports@insight-corp.com http://www.insight-corp.com What

More information

Wireless broadband forecasts for 2008 2015: HSPA, HSPA+, EV-DO, LTE and WiMAX

Wireless broadband forecasts for 2008 2015: HSPA, HSPA+, EV-DO, LTE and WiMAX Research report Wireless broadband forecasts for 2008 2015: HSPA, HSPA+, EV-DO, LTE and WiMAX Alastair Brydon and Mark Heath July 2008 Contents [1] 2 Contents Slide no. 4. Document map Executive summary

More information

Better Connected Employees. For more productive, confidently connected employee engagement. Vodafone Power to you

Better Connected Employees. For more productive, confidently connected employee engagement. Vodafone Power to you Better Connected Employees For more productive, confidently connected employee engagement Vodafone Power to you 02 37% of the global workforce (1.3 billion people) will be remote mobile workers by 2015.

More information

Odin. SMB Cloud InsightsTM UNITED STATES

Odin. SMB Cloud InsightsTM UNITED STATES Odin 2015 SMB Cloud InsightsTM UNITED STATES DEFINITIONS SMBs Defined We define SMBs also known as small and medium enterprises (SMEs) as companies with one to 999 employees. There are around 7 million

More information

Timetric. http://www.marketresearch.com/timetric-v3917/ Publisher Sample

Timetric. http://www.marketresearch.com/timetric-v3917/ Publisher Sample Timetric http://www.marketresearch.com/timetric-v3917/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm EST Fridays: 5:30am

More information

CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING

CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING WWW.HSO.COM The rise of CRM and how it s transforming business interactions CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING Why customer loyalty pays dividends Delivering a personal experience Unsurprisingly,

More information

Transparency Market Research

Transparency Market Research Transparency Market Research VoIP Services Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2014-2020 Published Date 28 - August - 2014 114 Page Report Buy Now Request Sample

More information

White Paper. The benefits of a cloud-based email archiving service. for use by organisations of any size

White Paper. The benefits of a cloud-based email archiving service. for use by organisations of any size White Paper The benefits of a cloud-based email archiving service A White Paper by Bloor Research Author : Fran Howarth Publish date : June 2010 Given the importance placed today on emails as a means of

More information

The Telecoms Operator in 2014 Focus and. Opportunities. Course Highlights. www.telecomsacademy.com

The Telecoms Operator in 2014 Focus and. Opportunities. Course Highlights. www.telecomsacademy.com The Telecoms Operator in 2014 Focus and Opportunities Format: Classroom or Live on Web Duration: 3 Days or 5 x 3Hr Live On-Line Modules Course Highlights Explores the major trends and topics that are changing

More information

4net Technologies. Managed Services and Cloud Solutions

4net Technologies. Managed Services and Cloud Solutions 4net Technologies Managed Services and Cloud Solutions Managed Services and Cloud Solutions Managed Services and Cloud Solutions are an opportunity for organisations to bring control to complexity by managing

More information

2020 Foresight: Best Practices in Implementing Mobile Payments

2020 Foresight: Best Practices in Implementing Mobile Payments 2020 Foresight: Best Practices in Implementing Mobile Payments Product Code: VR0963MR Published Date: November 2013 www.timetric.com TABLE OF CONTENTS TABLE OF CONTENTS 1 Executive Summary... 6 2 Dynamics

More information

Carrier Cloud. DIGITALK Product Brochure

Carrier Cloud. DIGITALK Product Brochure International carrier VoIP continues to grow International carrier services offer considerable growth opportunities for those equipped to capitalise on them. VoIP continues to grow rapidly as the basis

More information

Telecom Consulting Global Market and Competitive Analysis 2011-2015 Executive Summary April 2012

Telecom Consulting Global Market and Competitive Analysis 2011-2015 Executive Summary April 2012 Telecom Consulting Global Market and Competitive Analysis 2011-2015 Executive Summary April 2012 Telecom consulting market sizing The 2008-2009 recession has had a global impact in terms of revenue decline,

More information

Putting Operators at the Centre of

Putting Operators at the Centre of Putting Operators at the Centre of Enterprise Mobile Security Introduction Small and Medium Enterprises make up the majority of firms and employees in all major economies, yet are largely unidentified

More information

PRACTICAL GUIDANCE FOR 2011. Grow Profit as a Full-Service Provider Parallels SMB Cloud Insights TM. for Germany

PRACTICAL GUIDANCE FOR 2011. Grow Profit as a Full-Service Provider Parallels SMB Cloud Insights TM. for Germany PRACTICAL GUIDANCE FOR 2011 Grow Profit as a Full-Service Provider Parallels SMB Cloud Insights TM for Germany Table of Contents Executive Summary...1 Key Findings in the Cloud...3 Growth Opportunities

More information

US Data Services 2014-2019

US Data Services 2014-2019 US Data Services 2014-2019 Executive Summary CMR Market Research April 2015 Reproduction without permission 1 The contents of this report represent CMR s analysis of the information available to the public

More information

The Contact Centre Market s Increasing Demand for Cloud Technologies

The Contact Centre Market s Increasing Demand for Cloud Technologies The Contact Centre Market s Increasing Demand for Cloud Technologies Whilst the traditional premise model still offers the most value for many organisations, the cloud model has evolved to become a viable

More information

Managed Services 2015

Managed Services 2015 Managed Services 2015 Executive Summary CMR Market Research March 2015 Reproduction without permission 1 The contents of this report represent CMR s analysis of the information available to the public

More information

Journey to 3rd Platform Digital Customer Experience

Journey to 3rd Platform Digital Customer Experience Vendor Spotlight Journey to 3rd Platform Digital Customer Experience Sponsored by: Genesys Telecommunications Laboratories Jason Andersson May 2014 COMPETING ON THE 3RD PLATFORM The ICT industry is in

More information

Time better spent. Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business

Time better spent. Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business Time better spent Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business Welcome to What would it mean to your organisation if your people were able

More information

EUROPE ERICSSON MOBILITY REPORT APPENDIX JUNE

EUROPE ERICSSON MOBILITY REPORT APPENDIX JUNE EUROPE ERICSSON MOBILITY REPORT APPENDIX JUNE 2015 MARKET OVERVIEW Key figures: Europe 2014 2020 CAGR 2014 2020 Mobile subscriptions (million) 1,125 1,270 2% Smartphone subscriptions (million) 450 830

More information

Commercial Non-Life Insurance Brokers in Europe

Commercial Non-Life Insurance Brokers in Europe Commercial Non-Life Insurance Brokers in Europe Report Prospectus August 2014 Web: www.finaccord.com. E-mail: info@finaccord.com 1 Prospectus contents Page What is the research? What methodology has been

More information

The Road to Cloud UC and Collaboration

The Road to Cloud UC and Collaboration The Road to Cloud UC and Collaboration How Australian businesses can benefit from emerging collaboration technologies A Telsyte report commissioned by NEC Australia Contents Introduction 3 The Australian

More information

QSC AG. Company Presentation. Results Q2 2015 Cologne, 10 August 2015

QSC AG. Company Presentation. Results Q2 2015 Cologne, 10 August 2015 QSC AG Company Presentation Results Q2 2015 Cologne, 10 August 2015 AGENDA 1. Strategic Update 2. Financial Update and Outlook 2015 3. Questions & Answers 2 TURNAROUND IN Q2 2015 Sequential increase in

More information

DISCOVER ASCOM S EXCITING BUSINESS FRITZ MUMENTHALER, CEO

DISCOVER ASCOM S EXCITING BUSINESS FRITZ MUMENTHALER, CEO DISCOVER ASCOM S EXCITING BUSINESS FRITZ MUMENTHALER, CEO ABOUT ASCOM OUR STRATEGY ATTRACTIVE GROWTH OPPORTUNITIES AN APPEALING INVESTMENT CASE ASCOM THE ELEVATOR PITCH Two independent ICT businesses,

More information

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected;

More information

Mobile and online payment

Mobile and online payment Telecom & OTT Mobile and online payment New stakes and new business models M141151IN1 June 2014 This document is a part of our "Telecom & OTT" category which includes in 2014: - 1 dataset in Excel, updated

More information

Figure 1. Number of Operator-Provided VoIP Service Subscribers across the World, 2010-2011. Source: Point Topic, 2012

Figure 1. Number of Operator-Provided VoIP Service Subscribers across the World, 2010-2011. Source: Point Topic, 2012 J son & Partners Consulting presents the main results of the updated research of the Russian and global VoIP market monitored by the company since 2005. This marketing report contains the results of the

More information

Better Backhaul for Mobile

Better Backhaul for Mobile WHITEPAPER Better Backhaul for Mobile This whitepaper is an extract from: Mobile Network Backhaul Challenges, Opportunities & Markets 2011-2016... information you can do business with Better Backhaul for

More information

THE DIGITISER OF THE GERMAN MITTELSTAND

THE DIGITISER OF THE GERMAN MITTELSTAND Cologne, 9 November 2015 Results Q3 2015 THE DIGITISER OF THE GERMAN MITTELSTAND 1. Strategic Update QSC well on track in Q3 2015 Strong increase in profitability and financial strength (Y-o-Y: EBITDA:

More information

Colt: An overview C o l t : A n o v e r v i e w

Colt: An overview C o l t : A n o v e r v i e w Colt: An overview Colt: An overview 01 Who we are Colt: An overview Why choose Colt? Our Customers: Large multinational companies, midsized businesses, wholesale customers and channel partners Access and

More information

Global CRM Software Market with Focus on Cloud Applications (2016-2020) April 2016

Global CRM Software Market with Focus on Cloud Applications (2016-2020) April 2016 Global CRM Software Market with Focus on Cloud Applications (2016-2020) April 2016 Global CRM Software Market with Focus on Cloud Applications Scope of the Report The report titled Global CRM Software

More information

Analysis of the Worldwide Physical Security Information Management Market. M683-11 November 2010

Analysis of the Worldwide Physical Security Information Management Market. M683-11 November 2010 Analysis of the Worldwide Physical Security Information Management Market November 2010 Disclaimer Frost & Sullivan takes no responsibility for any incorrect information supplied to us by manufacturers

More information

Web and Application Hosting 2015

Web and Application Hosting 2015 MARKET FORECAST Web and Application Hosting 2015 SEP 2015 Liam Eagle, Senior Analyst, Service Providers Web and application hosting, a mature IT market, is facing changes to the variety of services on

More information

EUROPE ERICSSON MOBILITY REPORT

EUROPE ERICSSON MOBILITY REPORT EUROPE ERICSSON MOBILITY REPORT NOVEMBER 2015 Market Overview Key figures: Europe 2015 2021 CAGR 2015 2021 Mobile subscriptions (million) 1,140 1,250 1% Smartphone subscriptions (million) 550 880 10% Data

More information

Innovation Case Study: Business Marketplace by Deutsche Telekom. Copyright Ovum. All rights reserved. Ovum is a subsidiary of Informa plc.

Innovation Case Study: Business Marketplace by Deutsche Telekom. Copyright Ovum. All rights reserved. Ovum is a subsidiary of Informa plc. Innovation Case Study: Business Marketplace by Deutsche Telekom 1 Copyright Ovum. All rights reserved. Ovum is a subsidiary of Informa plc. Innovation Deutsche Telekom (DT) extended its Telekom Business

More information

Hot Topic Mobile Enterprise Services in Latin America

Hot Topic Mobile Enterprise Services in Latin America Hot Topic Mobile Enterprise Services in Latin America Value-Added Services and Mobile Applications Lead to Market Growth November 2013 Executive Summary Embratel Research Team Lead Analyst Carina Gonçalves

More information

Connecting your business

Connecting your business mobiles Connecting your business fixed voice & data digital & IT autovoice managed services adsi energy About us Founded in 2002, ADSI are dedicated to reducing business costs by offering high-quality

More information

Cisco Prime for Service Providers: network management systems

Cisco Prime for Service Providers: network management systems Company Profile Cisco Prime for Service Providers: network management systems January 2013 Glen Ragoonanan and Anil Rao 2 Company summary Founded in 1984, Cisco is one of world s leading suppliers of IP-NGN

More information

The changing role of the IT department in a cloud-based world. Vodafone Power to you

The changing role of the IT department in a cloud-based world. Vodafone Power to you The changing role of the IT department in a cloud-based world Vodafone Power to you 02 Introduction With competitive pressures intensifying and the pace of innovation accelerating, recognising key trends,

More information