Unified Communications

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1 Unified Communications Taking Advantage of the Opportunities March 2009 Eric Owen Group VP EMEA Telecommunications & Networking Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights reserved.

2 IDC Overview IDC is the premier independent global market intelligence, events, and advisory firm for information technology, telecommunications, and consumer technology markets (ICT) More than 1,000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries We have been delivering IT intelligence, industry analysis, market data, and strategic guidance since 1964 Our multilingual, multicultural workforce surveys over 250,000 technology users and decision makers annually, delivering unrivaled coverage IDC is a subsidiary of IDG, the world's leading technology media, research, and event company Mar-09 2

3 Extensive Investment in Primary Research Each year, IDC surveys 250, ,000 technology users and decision makers around the world. Canada 12,000+ U.S. 124,000+ Latin America 13,000+ EMEA 41,000+ Asia/Pacific 72,000+ IDC s Enterprise Panel >10,000 WW IT and LOB professionals who influence enterprise technology related investment decisions in their organizations. Channel Panel: HW & SW Infrastructure >600 (per quarter) US channel partners that provide tactical market insights into movement of products in the channel. IDC Technology Advisory Council >45,000 individuals WW who want to have a voice in the development of mobile & consumer tech products and services. Mar-09 3

4 Depth and Breadth of Market Insights Telecommunications Datacenter SMB Consumer Storage Enterprise Systems Managed Services Unified Communications Network Infrastructure Technology Areas & Markets Mobility Security Software Enabling Technologies Compliance Digital Marketplace Verticals Services Computing Document & Image Solutions Technology Valuation & Leasing Pricing Channels Technical Computing Mar-09 4

5 Depth and Breadth of Market Insights Telecommunications Datacenter SMB Consumer Storage Enterprise Systems Managed Services Unified Communications Network Infrastructure Technology Areas & Markets Mobility Security Software Enabling Technologies Compliance Digital Marketplace Verticals Services Computing Document & Image Solutions Technology Valuation & Leasing Pricing Channels Technical Computing Mar-09 5

6 Depth and Breadth of Market Insights Telecommunications Datacenter SMB Consumer Storage Enterprise Systems Managed Services Unified Communications Network Infrastructure Technology Areas & Markets Mobility Security Software Enabling Technologies Compliance Digital Marketplace Verticals Services Computing Document & Image Solutions Technology Valuation & Leasing Pricing Channels Technical Computing Mar-09 6

7 IDC Geographic Coverage: 125+ Dedicated Telecom & Services Analysts North America and Worldwide 41 Western Europe: 30 CEE: Central and Eastern Europe: 16 Global UC Analyst Team AP: 36 Latin America: 10 MEA: Middle East and Africa: 4 PLUS Another 50+ contributing and country-level analysts Mar-09 7

8 $ Billions European Business Telecom Services Market Overview Spending on Telecom Services by Businesses in Europe CAGR IP Voice 27% Fixed Voice -8% Source: IDC European Telecom Services Database, 3Q2008 Overall CAGR over the period is -1% with market already declining in 2008 Mobile Data 6% IDC believes market will decline by 2% in 2009 Mobile Voice 0% due to effect of the Other Fixed Data -4% economy on mobile Broadband 7% voice and data markets Total CAGR: -1% Number of business mobile connections will grow at a CAGR of 3% over the period however there will be little or no growth during 2009 IP Voice market set to grow fastest at CAGR of 27% driven by cost savings and UC applications Mar-09 8

9 IDC Telecom Vision Telecom operators & network providers have to expand into related and new markets to capture growth revenue streams. This requires transformation to: Simpler Personalized, self-service, built-in flexibility and control, flexible sourcing and billing. More Accessible Network footprint, customer support, security. Easier Collaboration, open, responsiveness, speed, innovation. Revenue Consumer Electronics Media & Advertising IPTV ICT & Managed Services UC & Collaboration Software-as-a-service Data center & Hosting Telecom Market Mar-09 9

10 The Path to Unified Communications Service Provider Value Enterprise UC Maturity The challenge for the service provider is convincing enterprises to take the leap to a complete end-to-end UC implementation Messaging IPT Conferencing Messaging Mobile UC Event-Driven Comms Click-to-dial IPT Conferencing Messaging SP Value To Enterprises Enterprise Cost Savings and Productivity Improvement Mar-09 10

11 Sophisticated users Large Companies - 40% Sophisticated users Mid-Market Companies 20% Small & Medium Enterprises - 10% SOHOs - 1% Mar-09 11

12 IDC Presenting 3 Views on UC Enterprise Networking UC Professional Services Mobility Mar-09 12

13 Agenda 09:30 10:50 11:15 12:35 Introduction Eric Owen, GVP, Telecommunications & Networking, IDC EMEA UC: Communication Challenges and Opportunities in the Enterprise Chris Barnard, Research Director, European Telecommunications & Networking, IDC EMEA Roosmarijn Cornelissen, Research Analyst, European Telecommunications & Networking, IDC EMEA Coffee Break UC in a Mobility Context Lars Vestergaard, Research Director, European Enterprise Mobility, IDC EMEA UC: Where are the Services Opportunities and Who is Best Placed to Take Advantage of Them? Lionel Lamy, Research Director, European Software & Services, IDC EMEA Lunch & Networking with IDC Analysts Mar-09 13

14 Thank You for Your Attention For questions or feedback please or call Eric Owen GVP, EMEA Telecommunications & Networking London, UK Phone: Mar-09 14

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