CUSTOMER SUCCESS STORIES

Size: px
Start display at page:

Download "CUSTOMER SUCCESS STORIES"

Transcription

1 [ Applications Development, MSO ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Financial Services Client Revenue: The parent company holds more than $340 billion in assets under management Employees: 60,000 Geographic Presence: One of the top five banks in the U.S., with more than 3,000 banking offices and 5,000 ATMs Rebooting a Bank s Internet Service QUICK FACTS Objectives Create an offering calibrated to the client s needs Provide program management oversight and expertise Increase service predictability Reduce the client s administrative burden Maintain the client s institutional knowledge Provide a wide range of IT skills quickly Challenges Overhaul entire Internet channel to remain competitive in the financial services industry Obtain domestic contingent resources to accelerate project development, ensure consistency around the testing organization and onboard and hire enough people to enable support once the new system goes live Implementation Highlights TEKsystems sourced and screened 151 resources and onboarded 75 into the Managed Services program at the bank. TEKsystems secured and submitted a qualified candidate for each opening within 10 business days. TEKsystems completed the standardized onboarding process within 30 days of start date. Technologies Supported Java,.Net, MS Project (for project management) Results Nearly 50 resources hired within 12 months across four locations Submitted qualified candidate within 5 days (5 days earlier than SLA) Average days from submittal to hire was 12 days 70% submittal to interview ratio 50% interview to hire ratio 25% conversion ratio from temporary to permanent staff 100% reduction in administrative burden for onboarded staff 100% compliance with new standardized onboarding program for TEKsystems team Expansion of in-house expertise and long-term retention of institutional knowledge

2 EXECUTIVE SUMMARY A Minneapolis-based bank partners with TEKsystems to address the industry-wide challenge of providing a consistent, user-friendly online experience across all of its retail channels. We were able to take a heavy burden off the bank s shoulders so they could focus on mission-critical projects. Our management of critical program resources helped our client meet its deadlines for this transformational project. Mary Cosgrove, Engagement Manager Client Profile The Minneapolis-based bank is one of the top-five commercial banks in the United States. The customer operates more than 3,000 banking offices, more than 5,000 ATMs and provides a comprehensive line of banking, brokerage, insurance, investment, mortgage, trust and payment services products to consumers, businesses and institutions. TEKsystems has supported the bank since 2001 by providing staff augmentation services to its headquarters in Minneapolis as well as its branches in Minneapolis, Denver, Portland, St. Louis, Cincinnati and Pittsburgh. Project Overview Losing Customers to the Competition To keep pace with the competition, our customer needed to completely rebuild its Internet services. The brand experience provided by the current site was outdated and disjointed. Depending on what users wanted to achieve on the site, they would be taken to various independent websites, creating confusion and diluting the power of the bank s brand. Additionally, without a strategically designed user interface or a carefully constructed search engine optimization approach, our customer was missing opportunities to sell more services to each visitor. Its existing Internet services did not allow for real-time and robust analytics required to effectively promote the bank s relevant services to visitors based on their paths taken throughout the site. The bank s board of directors made the decision to change things. They wanted to overhaul the entire Internet channel, including loans, financial aid, bill management system and mobile platform. The bank allocated more than $150 million to the two-to-three-year initiative. Wanted: A Partner to Provide Proactive Resource Planning While the bulk of requirements gathering, documentation and development would be handled by an off-shore outsourcer, the customer still had a substantial need for domestic resources to accelerate project development, ensure consistency around the testing organization and onboard and hire enough people to enable support once the new system went live. All in all, the customer needed to assemble domestic teams of more than 120 people to drive the project forward with skills ranging from high-end architects to business analysts and TEKsystems.com 2

3 testers. To meet aggressive deadlines, the bank needed to get these domestic resources in place and fast. But the customer s IT management and HR teams didn t have the bandwith to source, onboard and train the resources they would need to successfully meet program deadlines. The bank sought a strategic partner that could help them meet their resource goals with qualified staff and minimize the management time required to achieve productivity. Solution An On-Shore Managed Services Model Based on our experiences managing large-scale efforts for other financial services clients, we knew the critical success factors and the major pitfalls. We sat down with our customer s leadership and asked them some hard questions. We wanted to know how they planned to manage the resources we could provide, especially since their IT management and HR teams were stretched to the limit. The bank sought a strategic partner that could help them meet their resource goals with qualified staff and minimize the management time required to achieve productivity. It became clear that what they needed was a managed services solution one that took the responsibility of managing a team of 120 off of their shoulders, while allowing them to retain project control. We worked with the bank to create a managed services solution calibrated to meet their needs. The bank needed a managed services solution one that took the responsibility of managing a team of 120 off of their shoulders, while allowing them to retain project control. Our solution addressed our customer s need for: A calibrated solution. We provided our customer s management with exactly what they needed, when they needed it. The bank wanted more than pure staff augmentation, but they didn t want a fully outsourced model either. TEKsystems listened to their goals and built a solution that would meet their precise needs. Program management oversight and expertise. To oversee the project, we hired an Engagement Manager who possessed more than 20 years of operational IT experience in the financial services industry. Our Engagement Manager worked with the bank to further clarify expectations and design the Managed Services program accordingly. She was highly involved in the management of the team, guiding project efforts and providing performance feedback to each individual team member. She also acted as the client s single point of contact for all decisions and communications related to the engagement. Increased service predictability. Before TEKsystems created a Managed Services program for our customer, the process for hiring and onboarding contingent staff varied significantly from placement to placement. Our customer released general job descriptions into an automated tool and vendors would submit resumes to those openings without TEKsystems.com 3

4 having a deep understanding of the hiring needs. The time of submissions would vary, as would the time to get a resource up to speed. TEKsystems worked with the customer to proactively plan for workforce needs based on project goals. We then built and standardized a process for defining specific talent needs, facilitating the interviewing process and getting new hires up to speed quickly. In addition, we created measurable service level agreements (SLAs) and a weekly performance scorecard so our customer could regularly and quantitatively see the positive impact of our Managed Services program. Administrative burden reduction. There s a lot that s involved in hiring, onboarding and managing a team of 120 consultants. By building the job descriptions, screening vertical, we were able to quickly and effectively meet our customer s need for qualified IT professionals across a wide range of skills and geographies. We utilized our proven Staffing Quality Process to source, screen, hire and retain top IT professionals when and where our customer needed them. Results By filling their resource gaps in a timely fashion, and taking responsibility for program oversight, workflow documentation and performance management, we helped the bank successfully meet its project milestones and deadlines for its largest program to date. The TEKsystems team included QA analysts, developers and program managers in Minneapolis, Cincinnati and Portland. In 12 months, TEKsystems sourced and screened 151 resources and onboarded 75 into the Managed Services program for the customer. Thanks to our proactive resource planning, we were able to secure and submit a qualified candidate for each opening well within our 10-business day SLA with the bank. candidates, managing paperwork, overseeing the onboarding process and ensuring all consultants were appropriately granted access to the customer s systems, our Engagement Manager gave the bank the freedom to focus on its core initiatives and business strategy. Maintenance of institutional knowledge. TEKsystems plugged in resources to support various phases of the project. To ensure a smooth onboarding process, we created an onboarding program that included bank policies, security policies, what to include in signatures and time reporting. Our Engagement Manager refined these processes over time as more people joined the team. Provision of a wide range of IT skills. Leveraging more than two decades of experience fulfilling IT talent needs within the Financial Services In 12 months, TEKsystems sourced and screened 151 resources and onboarded 75 into the Managed Services program for the customer. Thanks to our proactive resource planning, we were able to secure and submit a qualified candidate for each opening well within our 10-business day SLA with the bank. Once a candidate was hired, we completed the standardized onboarding process to ensure he/she was up to speed with all necessary access rights and business insights within 30 days of the start date. TEKsystems managed services solution provided: Nearly 50 resources hired within 12 months across four locations Submitted qualified candidates within 5 days (5 days earlier than SLA) Average days from submittal to hire was 12 days TEKsystems.com 4

5 70% submittal to interview ratio 50% interview to hire ratio 25% conversion ratio from temporary to permanent staff 100% reduction in administrative burden for onboarded staff 100% compliance with new standardized onboarding program for TEKsystems team Expansion of in-house expertise and long-term retention of institutional knowledge Rather than juggling multiple vendors, partner with a single provider who has a strong competency in workforce planning and management, as well as project management and technical expertise. This will ensure consistency of process, people and end-product. The Future Today, our customer is impressed with our ability to manage on-shore resources and knowledge, which has freed them to focus on the most core and strategic components of this transformational project. As a result of our successful partnership, the bank has engaged TEKsystems for another Managed Services solution to support technology efforts integrating an acquired line of business at the bank. This subsequent engagement is running on time and on budget and the client has already reported similar results and benefits. Lessons Learned Best Practices for Managed Services Offering Success Establish a relationship with a provider who is skilled at listening, understanding and interpreting your needs to deliver a best-fit managed services solution. Engage the client-side management team early on to clarify the value of the Managed Services program and agree on the existing resource management gaps. Include the executive sponsor so that his/her vision for the program is made clear and facilitate a collaborative forum for consistently measuring and reporting progress. Partnering with a provider that is competent in successful change-management strategies is key when implementing an IT initiative that fundamentally changes how a company works. Rather than juggling multiple vendors, partner with a single provider who has a strong competency in workforce planning and management, as well as project management and technical expertise. This will ensure consistency of process, people and end-product. ABOUT TEKSYSTEMS TEKsystems is a leading provider of IT staffing, human capital management expertise and IT services. Combining a proven track record of superior performance, a quality-focused approach to service delivery and the highest-caliber technical professionals in the market, TEKsystems helps our clients successfully plan, build and run their critical technology initiatives. With more than 25 years of experience, we annually deploy 70,000 technical professionals from 100 locations throughout North America, Europe and Asia. Visit us online at TEKsystems.com 5

Facilitating a Windows 7 Upgrade and Application Packaging for a Major U.S. Bank

Facilitating a Windows 7 Upgrade and Application Packaging for a Major U.S. Bank Customer Success Stories TEKsystems Financial Services Facilitating a Windows 7 Upgrade and Application Packaging for a Major U.S. Bank FINANCIAL SERVICES NETWORK INFRASTRUCTURE SERVICES TECHNOLOGY DEPLOYMENT

More information

QUICK FACTS. Modernizing a Retailer s Point-of-Sale System from Off Shore. TEKsystems Global Services Customer Success Stories.

QUICK FACTS. Modernizing a Retailer s Point-of-Sale System from Off Shore. TEKsystems Global Services Customer Success Stories. [ Retail, Application Management Outsourcing ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Retail Revenue: Approximately $19 billion Employees: 30,000 Geographic Presence:

More information

QUICK FACTS. Enhancing the Marketing Campaign Management Portal for an SaaS Provider. TEKsystems Global Services Customer Success Stories

QUICK FACTS. Enhancing the Marketing Campaign Management Portal for an SaaS Provider. TEKsystems Global Services Customer Success Stories [ Information Technology, Application Development ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Internet and software services Revenue: Over $200 million Employees: Nearly

More information

QUICK FACTS. Mitigating Co-employment Risk for a Global Interactive Entertainment Company TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Mitigating Co-employment Risk for a Global Interactive Entertainment Company TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Information Technology, Managed Services Offering ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Media, entertainment and gaming Revenue: More than $4 billion

More information

AGILE SOFTWARE TESTING

AGILE SOFTWARE TESTING AGILE SOFTWARE TESTING Business environments continue to rapidly evolve, leaving many IT organizations struggling to keep up. This need for speed has led to an increased interest in the Agile software

More information

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Manufacturing, Data Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Video and computer entertainment Global Revenue: $77.58 billion Employees: More than 162,000

More information

QUICK FACTS. Consolidating Service Desks Post-Merger for a Leading U.S. Energy Supplier TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Consolidating Service Desks Post-Merger for a Leading U.S. Energy Supplier TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Energy Services, Managed Services Offering/IT Support Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Energy Revenue: $23.5 billion Employees: Approximately 26,000

More information

Designing and Implementing IT Infrastructure Standardization for a Large Energy Company

Designing and Implementing IT Infrastructure Standardization for a Large Energy Company Customer Success Stories TEKsystems Global Services Designing and Implementing IT Infrastructure Standardization for a Large Energy Company ENERGY SERVICES NETWORK INFRASTRUCTURE SERVICES TECHNOLOGY DEPLOYMENT

More information

QUICK FACTS. Facilitating IT Service Management Enterprise-wide for Leading Insurance Provider TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Facilitating IT Service Management Enterprise-wide for Leading Insurance Provider TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Financial Services, Application Management Outsourcing ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Insurance Revenue: $64.3 billion Employees: Over 65,000 Geographic

More information

QUICK FACTS. Transitioning On-Site Support to an Off-Shore Model on Behalf of an Insurance Provider

QUICK FACTS. Transitioning On-Site Support to an Off-Shore Model on Behalf of an Insurance Provider [ Financial Services, Application Development and Management ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Insurance Revenue: More than $68 billion Employees:

More information

QUICK FACTS. Replicating Canada-based Database Support at a New Facility in the U.S. TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Replicating Canada-based Database Support at a New Facility in the U.S. TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Energy Services, Managed Services Offering/ Network Infrastructure Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Oil and natural gas Revenue: Approximately $5.2

More information

QUICK FACTS. Facilitating Application Packaging on Behalf of a Global Professional Services Company

QUICK FACTS. Facilitating Application Packaging on Behalf of a Global Professional Services Company [ Professional Services, Technology Deployment ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Professional Services Revenue: Over $13 billion Employees: Over 250,000 Geographic

More information

Service Capability Statement

Service Capability Statement Executive Summary Incorporated in New York in 1993, Diaspark is a 1000 Member Software Services & Solutions Company with its Corporate Headquarters in Edison, New Jersey. It has a strong services offering

More information

QUICK FACTS. Managing a Service Operations Team for a Leading Software Developer. TEKsystems Global Services Customer Success Stories.

QUICK FACTS. Managing a Service Operations Team for a Leading Software Developer. TEKsystems Global Services Customer Success Stories. Providing an IT Education Business Processing [ Information Technology, Applications Management ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Software Revenue: $74.3 billion

More information

BRAVE NEW WORLD: OVERCOMING NEW HEALTHCARE CHALLENGES WITH TOP IT TALENT

BRAVE NEW WORLD: OVERCOMING NEW HEALTHCARE CHALLENGES WITH TOP IT TALENT HEALTHCARE CHALLENGES WITH TOP IT TALENT Massive change is on the horizon for your healthcare organization in fact, it has probably already started. For years, industry organizations have departmentalized

More information

QUICK FACTS. Optimizing Procurement and Invoicing Processes on Behalf of a Financial Services Firm TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Optimizing Procurement and Invoicing Processes on Behalf of a Financial Services Firm TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Financial Services, Data Services] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Financial Services Revenue: Nearly $2 billion Employees: Approximately 3,000 Geographic

More information

Creating Customized Training for a Leading Insurance Company

Creating Customized Training for a Leading Insurance Company Customer Success Stories TEKsystems Global Services Creating Customized Training for a Leading Insurance Company FINANCIAL SERVICES TRAINING AND EDUCATION SERVICES Executive Summary A Fortune 50 insurance

More information

QUICK FACTS. Providing Application Development and Data Migration Support for a Leading Healthcare Company

QUICK FACTS. Providing Application Development and Data Migration Support for a Leading Healthcare Company [ Healthcare Services, Application Development ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Healthcare Revenue: Private Employees: Over 400 Geographic Presence: Locations

More information

IT Workforce snapshot

IT Workforce snapshot 2013 IT Workforce snapshot TEKsystems IT Workforce Snapshot is designed to provide a high-level view of trends impacting IT spending, IT employment, workforce supply and demand, compensation and geographical

More information

QUICK FACTS. Delivering Superior IT Support Services for a Video Game Maker TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Delivering Superior IT Support Services for a Video Game Maker TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Information Technology, Network Infrastructure Services Support Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Video and consumer entertainment Revenue:

More information

Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery

Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery Customer Success Stories TEKsystems Global Services Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery COMMUNICATIONS AGILE TRANSFORMATION SERVICES Executive Summary

More information

QUICK FACTS. Helping a Software-as-a-Service Provider Scale up Automated Testing TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Helping a Software-as-a-Service Provider Scale up Automated Testing TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Information Technology, Quality Assurance and Testing ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Digital marketing Revenue: Approximately $300 million Employees: Approximately

More information

Helping an oil and gas company maximize a business intelligence investment

Helping an oil and gas company maximize a business intelligence investment Customer Success Stories TEKsystems Global Services Helping an oil and gas company maximize a business intelligence investment ENERGY SERVICES DATA SERVICES Executive Summary A Fortune 500 oil and gas

More information

QUICK FACTS. Establishing a Telephony Service Desk System to Enhance Telecommunications Support. TEKsystems Global Services Customer Success Stories

QUICK FACTS. Establishing a Telephony Service Desk System to Enhance Telecommunications Support. TEKsystems Global Services Customer Success Stories [ Retail, Support Services ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Retail Revenue: $50.7 billion Employees: Approximately 167,000 Geographic Presence: Headquartered

More information

QUICK FACTS. Providing an Infrastructure Managed Services Solution for a Telecommunications Provider

QUICK FACTS. Providing an Infrastructure Managed Services Solution for a Telecommunications Provider Providing an IT Education Business Processing [ Communications, Infrastructure ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Telecommunications Revenue: $124 billion, consolidated

More information

QUICK FACTS. Migrating User Accounts and Servers to a New Active Directory Domain for a Packaging Manufacturer

QUICK FACTS. Migrating User Accounts and Servers to a New Active Directory Domain for a Packaging Manufacturer [ Manufacturing, Network Infrastructure Services Technology Deployment ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Packaging manufacturing Revenue: Over $9 billion Employees:

More information

PART 1: THE WHAT, WHO, AND WHY OF MSP BY JENNIFER SPICHER

PART 1: THE WHAT, WHO, AND WHY OF MSP BY JENNIFER SPICHER THE FUNDAMENTAL S OF MANAGED SERVICE PROVIDER (MSP) PROGR AMS PART 1 OF 3 PART 1: THE WHAT, WHO, AND WHY OF MSP BY JENNIFER SPICHER CONTENTS p3 Introduction p4 Why an MSP is Important p6 What Is an MSP?

More information

Establishing a Mature Identity and Access Management Program for a Financial Services Provider

Establishing a Mature Identity and Access Management Program for a Financial Services Provider Customer Success Stories TEKsystems Global Services Establishing a Mature Identity and Access Management Program for a Financial Services Provider FINANCIAL SERVICES NETWORK INFRASTRUCTURE SERVICES INFORMATION

More information

QUICK FACTS. Implementing Oracle Business Intelligence Applications 11g for a Fortune 500 Corporation

QUICK FACTS. Implementing Oracle Business Intelligence Applications 11g for a Fortune 500 Corporation [ Manufacturing, Analytics Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Appliances manufacturing Revenue: $146 billion (parent company) Employees: 305,000 (parent

More information

innovative solutions

innovative solutions Finding the best talent is humanly possible Recruitment Process Outsourcing Looking for talent? the best Having the best talent is a competitive advantage in today s demanding and complex world. Because

More information

QUICK FACTS. Catholic Health Initiatives Collaborates with TEKsystems to Update its Aging Fleet of IT Equipment to Achieve Meaningful Use

QUICK FACTS. Catholic Health Initiatives Collaborates with TEKsystems to Update its Aging Fleet of IT Equipment to Achieve Meaningful Use [ Healthcare, Technology Deployment ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Healthcare Revenue: Approximately $9.8 billion (FY2012) Employees: Approximately 78,000

More information

IT WORKFORCE PERSPECTIVES

IT WORKFORCE PERSPECTIVES IT WORKFORCE PERSPECTIVES To optimize how organizations attract, develop and retain great IT people, it is critical to evaluate what happens at the line levels of IT and how organizations source, screen,

More information

CHOOSING THE MOST EFFECTIVE APPROACH TO VENDOR CONSOLIDATION

CHOOSING THE MOST EFFECTIVE APPROACH TO VENDOR CONSOLIDATION Rising operational costs, along with a charge from above to do more with less, place pressure on organizations to identify effective strategies to reduce spending. In the world of vendor management, this

More information

Designing a Customized E-learning Solution for a Worldwide IT Company

Designing a Customized E-learning Solution for a Worldwide IT Company Customer Success Stories TEKsystems Global Services Designing a Customized E-learning Solution for a Worldwide IT Company INFORMATION TECHNOLOGY TRAINING AND EDUCATION SERVICES Executive Summary TEKsystems

More information

Top Tier Staffing, LLC. General Information

Top Tier Staffing, LLC. General Information 36 General Information What s In It For You Introduction Staffing Services Managed Services Consulting Services RPO FAQs Contact Info Top Tier Staffing, LLC ASA Member American Staffing Association MWBE

More information

THE COMPANY AND SERVICES

THE COMPANY AND SERVICES THE COMPANY AND SERVICES CONTENTS About Us... 3 What we do?... 3 Our Associates... 4 Company Details... 4 Test Associates Solutions... 5 Core Strengths... 6 Benefits of Using our Company... 6 Clients from

More information

QUICK FACTS. Providing a Unified Communications Training Solution to End Users Across North America

QUICK FACTS. Providing a Unified Communications Training Solution to End Users Across North America [ Financial Services, Training and Education Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Insurance Revenue: $64.3 billion Employees: Over 65,000

More information

Making the Transition to MSP 2.0

Making the Transition to MSP 2.0 PERSPECTIVE ARTICLE Making the Transition to MSP 2.0 From Implementation Impressario to Innovation Incubator Is Your MSP a Strategic Partner or a Tactical Solutions Provider? A discussion on the changing

More information

Survey Findings DEEP DIVE

Survey Findings DEEP DIVE 2015 Survey Findings DEEP DIVE Introduction Introduction The survey results highlight significant expectations for spending increases, yet tempered confidence in IT departments ability to meet Big Data

More information

Talent & Organization. Change Management. Driving successful change and creating a more agile organization

Talent & Organization. Change Management. Driving successful change and creating a more agile organization Talent & Organization Change Management Driving successful change and creating a more agile organization 2 Organizations in both the private and public sectors face unprecedented challenges in today s

More information

QUICK FACTS. Implementing a Big Data Solution on Behalf of a Media House TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Implementing a Big Data Solution on Behalf of a Media House TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Communications, Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile (parent company) Industry: Media, broadcasting and entertainment Revenue: Approximately $28 billion Employees:

More information

QUICK FACTS. Guiding the Identity and Access Management Strategy for Yale New Haven Health System TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Guiding the Identity and Access Management Strategy for Yale New Haven Health System TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Healthcare Services, Network Infrastructure Services Information Security ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Healthcare Revenue: $3.3 billion Employees: 18,000

More information

SURVEY FINDINGS. Executive Summary. Introduction Budgets and Spending Salaries and Skills Areas of Impact Workforce Expectations

SURVEY FINDINGS. Executive Summary. Introduction Budgets and Spending Salaries and Skills Areas of Impact Workforce Expectations SURVEY FINDINGS TEKsystems Annual IT Forecast 2015 Executive Summary More than 500 IT leaders (CIOs, IT VPs, IT directors and IT hiring managers) were polled on the current state of IT spending, skills

More information

IT Workforce snapshot

IT Workforce snapshot 2013 IT Workforce snapshot The energy sector is being impacted by changes that will continue to challenge this sector into the foreseeable future. Technology is an essential player driving and supporting

More information

P rovi di ng th e tale nt that dr ive s you r b us i n e s s s uc ce s s

P rovi di ng th e tale nt that dr ive s you r b us i n e s s s uc ce s s P rovi di ng th e tale nt that dr ive s you r b us i n e s s s uc ce s s When other companies are finished, we re just getting started. At Veritude we understand the importance of having a great team and

More information

snapshot IT Workforce IT Workforce snapshot subject HEALTHCARE

snapshot IT Workforce IT Workforce snapshot subject HEALTHCARE 2013 IT Workforce snapshot 2013 IT Workforce subject HEALTHCARE snapshot TEKsystems Healthcare IT Workforce Snapshot is designed to provide a high-level view of trends impacting IT spending and IT employment

More information

ORACLE TALEO: COMPLETE CLOUD TALENT MANAGEMENT SOLUTION. Cyril Kayem HCM Principal Sales Consultant Oracle Middle-East & Africa Operations

ORACLE TALEO: COMPLETE CLOUD TALENT MANAGEMENT SOLUTION. Cyril Kayem HCM Principal Sales Consultant Oracle Middle-East & Africa Operations ORACLE TALEO: COMPLETE CLOUD TALENT MANAGEMENT SOLUTION Cyril Kayem HCM Principal Sales Consultant Oracle Middle-East & Africa Operations Why Should You Care? Oracle Acquires The #1 HCM Recruiting Cloud

More information

QUICK FACTS. Supporting a Large-scale Technology Deployment for a Hospital s Grand Opening. TEKsystems Global Services Customer Success Stories

QUICK FACTS. Supporting a Large-scale Technology Deployment for a Hospital s Grand Opening. TEKsystems Global Services Customer Success Stories [ Healthcare, Technology Deployment ] TEKsystems Global Services Customer Success Stories Client Profile Industry: Healthcare Revenue: More than $10 billion Employees: Approximately 6,900 Geographic Presence:

More information

TARGETING RECRUITMENT PROCESS OUTSOURCING

TARGETING RECRUITMENT PROCESS OUTSOURCING TARGETING RECRUITMENT PROCESS OUTSOURCING NelsonHall HR Outsourcing Subscription Service 1 Definition of Recruitment Process Outsourcing (RPO) Recruitment Process Outsourcing is the transfer of operational

More information

THE RIGHT WAY TO HIRE SERVICENOW STAFF

THE RIGHT WAY TO HIRE SERVICENOW STAFF THE RIGHT WAY TO HIRE SERVICENOW STAFF A SOLUGENIX EXECUTIVE SUMMARY 2016 Solugenix Page 1 The right way to hire ServiceNow staff In the digital business era where it s all about satisfaction for the customer,

More information

COM-18-7559 J. Holincheck

COM-18-7559 J. Holincheck J. Holincheck Research Note 3 December 2002 Commentary Leveraging HCM Technologies to Control Labor Costs Large human capital management application suite purchases will be few and far between in 2003.

More information

Recruitment Process Outsourcing

Recruitment Process Outsourcing 0 Recruitment Process Outsourcing Market Overview Brett Gerard, TPI Julie Kinnear, TPI May 10, 2007 Copyright 2007, Technology Partners Copyright International, 2007, Technology Inc. All Rights Partners

More information

Military Recruiting Consulting & Training Services Proposal

Military Recruiting Consulting & Training Services Proposal In Partnership with Military Recruiting Consulting & Training Services Proposal Prepared For: March 9, 2015 Our Understanding of Your Needs XYZ is a rapidly growing organization with... An evolving military

More information

Part 3: Business Case and Readiness

Part 3: Business Case and Readiness The Fundamentals of Managed Service Provider (MSP) Programs Part 3 of 3 Part 3: Business Case and Readiness By Jennifer Spicher contents This is the final of a three-part series designed to outline key

More information

RPO ASIA RECRUITMENT PROCESS OUTSOURCING. Baker s Dozen. Customer Satisfaction Ratings RPO PROVIDERS 2010 Winner

RPO ASIA RECRUITMENT PROCESS OUTSOURCING. Baker s Dozen. Customer Satisfaction Ratings RPO PROVIDERS 2010 Winner RPO ASIA RECRUITMENT PROCESS OUTSOURCING Baker s Dozen Customer Satisfaction Ratings RPO PROVIDERS 2010 Winner Hudson RPO Asia is proud to be the winner of a number of industry rated awards including:

More information

Modernizing H-E-B s Point-of-sale Systems

Modernizing H-E-B s Point-of-sale Systems Customer Success Stories TEKsystems Global Services Modernizing H-E-B s Point-of-sale Systems RETAIL NETWORK INFRASTRUCTURE SERVICES TECHNOLOGY DEPLOYMENT Executive Summary H-E-B engaged TEKsystems to

More information

Managing a 24x7x365 Support Center and Network Engineering for a Government Agency QUICK FACTS

Managing a 24x7x365 Support Center and Network Engineering for a Government Agency QUICK FACTS [ Government, Managed Services Offering, Network Infrastructure Services Support Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Government Employees: More than

More information

Recruitment Process Outsourcing (RPO): Definition, Cost Models and Goals

Recruitment Process Outsourcing (RPO): Definition, Cost Models and Goals Recruitment Process Outsourcing (RPO): Definition, Cost Models and Goals How an RPO program can work for you including keys to selecting an RPO provider 2012 Yoh Services LLC A Day & Zimmermann Company

More information

Transforming Your Core Banking and Lending Platform

Transforming Your Core Banking and Lending Platform Transforming Your Core Banking and Lending Platform Dramatically improve your bank s core systems to increase operating agility, lower time to market, reduce costs and better manage risk and regulatory

More information

The Real Cost of a Bad Hire

The Real Cost of a Bad Hire On average, employee turnover cost U.S. businesses an estimated $300 billion. 1 The staggering cost of employee turnover can be viewed as simply the cost of doing business, however, additional damage occurs

More information

Solutions for Today. Success for the Long Run. 1/8 Next

Solutions for Today. Success for the Long Run. 1/8 Next Solutions for Today. Success for the Long Run. 1/8 Next Our local Austin office has had the pleasure of working with Integrated Human Capital for the past three years, and have found them to be an excellent

More information

Sonata Managed Application Lifecycle Services

Sonata Managed Application Lifecycle Services Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing

More information

Part 2: sourcing models

Part 2: sourcing models The Fundamentals of Managed Service Provider (MSP) Programs Part 2 of 3 Part 2: sourcing models By Jennifer Spicher contents This is the second of a three-part series designed to outline key components

More information

Executive Checklist to Transitioning Processes

Executive Checklist to Transitioning Processes Digital Innovation Series Executive Checklist to Transitioning Processes Building a Flexible Model The Digital Innovation Series traces the trends that are driving the digital-innovation imperative that

More information

Helping our clients win in the changing world of work:

Helping our clients win in the changing world of work: Helping our clients win in the changing world of work: Recruitment Process: Why Outsource? A Manpower Insights Paper The future of RPO looks strong despite or perhaps aided by the current global recession.

More information

THE CLOUD: PROGRESS AND POTENTIAL

THE CLOUD: PROGRESS AND POTENTIAL THE CLOUD: PROGRESS AND POTENTIAL The cloud has made a tremendous amount of progress in a relatively short time on the technological landscape. Cloud solutions faced doubts soon after their introduction,

More information

Oracle Taleo for Recruiting Management: The Path that Leads to the Best Talent

Oracle Taleo for Recruiting Management: The Path that Leads to the Best Talent Oracle Taleo for Recruiting Management: The Path that Leads to the Best Talent Session ID#: 14593 Focus on Oracle Taleo Recruiting Enterprise Cloud Service Prepared by: Sreenath Kamasamudhram Oracle HCM

More information

The Cloud-Centric Organization. How organizations realize business benefits with a mature approach to Cloud

The Cloud-Centric Organization. How organizations realize business benefits with a mature approach to Cloud The Cloud-Centric Organization How organizations realize business benefits with a mature approach to Cloud June 2015 Study Overview This report uses data from IDC s CloudView Survey, and IDC s Business

More information

IT Workforce. Your onboarding program has the potential to increase retention, productivity and revenue

IT Workforce. Your onboarding program has the potential to increase retention, productivity and revenue IT Workforce Planning Perspectives TEKsystems, a leading provider of IT staffing solutions, IT talent management expertise and IT services, recently surveyed more than 2,400 IT professionals for its quarterly

More information

Recruitment Processing Outsourcing (RPO) 2013: Transforming Your Talent Acquisition Strategy

Recruitment Processing Outsourcing (RPO) 2013: Transforming Your Talent Acquisition Strategy Recruitment Processing Outsourcing (RPO) 2013: Transforming Your Talent Acquisition Strategy Recruitment Process Outsourcing (RPO) has undergone a seismic shift over the past few years. Long viewed as

More information

MANAGING THE EMPLOYEE LIFECYCLE

MANAGING THE EMPLOYEE LIFECYCLE MANAGING THE EMPLOYEE LIFECYCLE Current Position Jose Laurel Experience & Expertise 16 years experience in management, operations, marketing and international commerce Prior to G&A, served as country manager

More information

Scheduler. Customer Success Story. Scheduling Solution Requirements: powered by CloudCords

Scheduler. Customer Success Story. Scheduling Solution Requirements: powered by CloudCords Scheduler powered by CloudCords Customer Success Story One of the largest UK retail banks was in the early stage of transforming more than 1,200 branches to improve banking services for its customers.

More information

Randstad Enterprise Healthcare Solutions. talent, strategic services, workforce management and technology solutions

Randstad Enterprise Healthcare Solutions. talent, strategic services, workforce management and technology solutions Randstad Enterprise Healthcare Solutions talent, strategic services, workforce management and technology solutions Randstad Enterprise Healthcare Solutions talent, strategic services, workforce management

More information

Managed Service Providers for Mid-Sized Companies:

Managed Service Providers for Mid-Sized Companies: Managed Service Providers for Mid-Sized Companies: How companies spending less than $100 million a year on contingent labor can achieve greater efficiency, compliance and cost savings. 2013 Monument Consulting.

More information

Capgemini and Oracle WebCenter: A Global Partnership

Capgemini and Oracle WebCenter: A Global Partnership Capgemini and Oracle WebCenter: A Global Partnership Capgemini Corporate Overview: Capgemini Group is one of the world s largest and IT Consulting firms Revenue and Personnel Industry Revenue Distribution

More information

SmartShore Offerings. Your Gateway to Knowledge Process Outsourcing and Remote Infrastructure Mgmt.

SmartShore Offerings. Your Gateway to Knowledge Process Outsourcing and Remote Infrastructure Mgmt. DISCUSSION DOCUMENT SmartShore Offerings Your Gateway to Knowledge Process Outsourcing and Remote Infrastructure Mgmt. SmartShore Services, Inc. sales@smartshore.us Tel 203-653-7235 Sep 9, 2009 Overview

More information

Talent DNA that drives your business

Talent DNA that drives your business Talent DNA that drives your business Align your talent DNA and business strategy to achieve real success Accelerate your business with a strategic HCM solution that turns your human capital investment

More information

Core Banking Transformation using Oracle FLEXCUBE

Core Banking Transformation using Oracle FLEXCUBE in collaboration with Core Banking Transformation using Oracle FLEXCUBE Unlocking the power of FLEXCUBE with Capgemini Moving towards a packaged system transformation program Capgemini is an Oracle Diamond

More information

Who is BOWEN today? Services Overview. bowenworks.ca

Who is BOWEN today? Services Overview. bowenworks.ca Who is BOWEN today? Services Overview bowenworks.ca BOWEN has evolved over the years. Established in 1974 as an administrative staffing firm, we have leveraged our expertise and reputation in to a full

More information

Survey Methodology. State of the Job Market Impact of Social Media Mobile Usage SURVEY FINDINGS. New Trends in IT Job Search.

Survey Methodology. State of the Job Market Impact of Social Media Mobile Usage SURVEY FINDINGS. New Trends in IT Job Search. Impact of Social Media Mobile Usage SURVEY FINDINGS New Trends in IT Job Search 2014 Impact of Social Media Mobile Usage and Respondent Profile Data was collected via Web survey, from July 1-18. JOB TITLE:

More information

Recruitment Process Outsourcing Methodology Statement

Recruitment Process Outsourcing Methodology Statement Recruitment Process Outsourcing Methodology Statement Contents An Overview... 3 Steps To Success The Components of an Outsourced Recruitment Process... 4 Why Use RPO?... 6 Why Consult Group?... 8 About

More information

Making virtual contact Six lessons for building a scalable customer contact model. Kim SOKOL

Making virtual contact Six lessons for building a scalable customer contact model. Kim SOKOL Making virtual contact Six lessons for building a scalable customer contact model Kim SOKOL /02 As service once again becomes a key differentiator for brands, the c-suite and operational staff are finally

More information

S T R A T E G I C P A R T N E R S H I P D A T A, N E T O W R K S P E O P L E, P R O C E S S, T E C H N O L O G Y, Europe

S T R A T E G I C P A R T N E R S H I P D A T A, N E T O W R K S P E O P L E, P R O C E S S, T E C H N O L O G Y, Europe S T R A T E G I C P A R T N E R S H I P WHERE INNOVATION BEGINS Web-enabled, transparent, optimized business processes, extensive data analytics, continuously innovated business solution for the P&C /

More information

QUICK FACTS. Delivering a Unified Data Architecture for Sony Computer Entertainment America TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Delivering a Unified Data Architecture for Sony Computer Entertainment America TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Consumer goods, Data Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Objectives Develop a unified data architecture for capturing Sony Computer Entertainment America s (SCEA)

More information

Working With government Agencies calls for Well-DevelopeD it

Working With government Agencies calls for Well-DevelopeD it Working With government Agencies calls for Well-DevelopeD it In government, as in any industry of such scale, there is constantly new work to be done. Projects must be initiated, developed and maintained,

More information

Helping electronics and high-tech companies improve business performance through better service management and support

Helping electronics and high-tech companies improve business performance through better service management and support Helping electronics and high-tech companies improve business performance through better service management and support Accenture and Oracle Corporation help electronics and high-tech companies improve

More information

Improving Treasury Onboarding: The Power of Paperless. July 16, 2015

Improving Treasury Onboarding: The Power of Paperless. July 16, 2015 Improving Treasury Onboarding: The Power of Paperless July 16, 2015 Presenters & Panelists PRESENTERS Dave Robertson Partner, Financial Services Treasury Strategies, Inc. Joe Pitzo Vice President, Paperless

More information

better people in a better way sales@pontoonsolutions.com

better people in a better way sales@pontoonsolutions.com Value of a Managed Service Provider (MSP) July 2015 better people in a better way +1 855.881.1533 sales@ better people in a better way Value of a Managed Service Provider Borrowing a quote from Benjamin

More information

Best Practice: Strengthening Human Resources in Public School Systems

Best Practice: Strengthening Human Resources in Public School Systems REPORT UPDATED: MARCH 29, 2010 CITY: NEW YORK CITY POLICY AREA: EDUCATION BEST PRACTICE Project Home Run was a two-year initiative undertaken by the New York City Department of Education (DOE) to transform

More information

India USA South Africa

India USA South Africa ISO 9001:2008 & ISO/IEC 27001:2005 Certified Company Brick On Brick BOB Tech Solutions Pvt. Ltd. 3/4, 1st Floor, Maruti Towers, Hosur Road, Madiwala, Bangalore 560068 Tel - + 91 80-4001 6000 www.bobtechsolutions.com

More information

HR Function Optimization

HR Function Optimization HR Function Optimization People & Change Advisory Services kpmg.com/in Unlocking the value of human capital Human Resources function is now recognized as a strategic enabler, aimed at delivering sustainable

More information

Solutions overview. Inspiring talent management. Solutions insight. Inspiring talent management

Solutions overview. Inspiring talent management. Solutions insight. Inspiring talent management Solutions overview Inspiring talent management Solutions insight Inspiring talent management Inspiring talent management Intuitive technology that people love to use Lumesse is the only global company

More information

2013 Frost & Sullivan Japan Market Leadership Award Workforce Management Market

2013 Frost & Sullivan Japan Market Leadership Award Workforce Management Market 2013 Frost & Sullivan Japan Market Leadership Award Workforce Management Market 2013 Frost & Sullivan Japan Market Share Leadership Award in the Workforce Management Market Overview of Asia Pacific Contact

More information

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Is Your Organization Facing Any of These Challenges? Cost pressures; need to do more with the

More information

Recruitment forecasting. Employer branding. Sourcing strategies. Selection processes. Assessment methodologies. On boarding of new hires

Recruitment forecasting. Employer branding. Sourcing strategies. Selection processes. Assessment methodologies. On boarding of new hires hudson RPO ASIA pacific Recruitment Process Outsourcing Hudson RPO Asia Pacific is proud to be the winner of a number of industry rated awards including: HRO Today s Global Baker s Dozen List, 2010, 2011

More information

The Fundamentals of Managed Service Provider (MSP) Programs

The Fundamentals of Managed Service Provider (MSP) Programs Part 2 of 3 The Fundamentals of Managed Service Provider (MSP) Programs Part 2: Sourcing Models kellyservices.com Table of Contents Introduction / 3 01 Is it a Sourcing Model, or an MSP? / 4 Master Vendor

More information

Making HR Strategic: Integrated Human Capital Management Holds the Key

Making HR Strategic: Integrated Human Capital Management Holds the Key Making HR Strategic: Integrated Human Capital Management Holds the Key Leveraging Integrated Human Capital Processes and Data to Optimize Organizational Success March 2005 A New Strategic Wave There is

More information

FusionBanking Trade Innovation Software overview. Operational excellence in trade finance. Trade automation to transform service

FusionBanking Trade Innovation Software overview. Operational excellence in trade finance. Trade automation to transform service FusionBanking Trade Innovation Software overview Operational excellence in trade finance Trade automation to transform service To ensure continued success in Asia and to support our domestic clients more

More information