Executive Checklist to Transitioning Processes

Size: px
Start display at page:

Download "Executive Checklist to Transitioning Processes"

Transcription

1 Digital Innovation Series Executive Checklist to Transitioning Processes Building a Flexible Model

2 The Digital Innovation Series traces the trends that are driving the digital-innovation imperative that has led publishers to scrutinize and update their capabilities.

3 Digital Innovation Series Executive Checklist to Transitioning Processes To take advantage of new digital business opportunities, a publishing company s executives must set a clear operational agenda that strikes the right balance between building its in-house capabilities and infrastructure and partnering with a service provider for greater agility. The goals? To embed efficiency gains into the operation, develop morestrategic relationships with agencies and brands, and optimize processes and organizational structures so the company sharpens its ability to continually adapt to fast-paced change. Heightened consumer demands for content; shifts in the ways people access media; brand and advertiser expectations; and a crowded and expanding competitive market are fundamentally changing the ways publishers run their operations. To keep pace, both incumbents and new players in the digital ecosystem must become more flexible and more innovative. In addition, strategies must evolve to take into account the drastically changing advertiser-agency-media value chain driven by brands desire to deliver a complete consumer brand experience. Compounding the challenges around those changing trends and the need to constantly innovate are infrastructure demands, as agencies and advertisers (1) mandate the use of certain standard platforms, specific tools, and prescribed applications and (2) put in place several new reporting requirements. Given the rapidly changing environment, how do publishers acquire the necessary skills and capabilities, compete in new channels, make required investments in technologies and infrastructure, and remain agile and responsive enough to prepare for current and future trends? A key to unlocking those business growth challenges lies in working with an external partner to explore approaches that will help gain a competitive advantage. The transitioning of processes to a partner is a common practice in nearly every industry and has been a successful strategy for publishers for more than a decade. Partnering with an external provider can enable a publisher to work efficiently and economically while providing enhanced value for itself and its clients. The transition to a third party can be made without compromising quality or profitability. In so doing, a publisher can move to a cost model that lets its core competencies and expertise remain in-house while noncore, operational functions shift to an experienced service provider. This Digital Innovation Series traces the trends that are driving the digital-innovation imperative that has led publishers to scrutinize and update their capabilities. It explores the disruptive break-throughs that are forcing companies to make sure they continue to grow and add value for their customers in the forms of advertisers and readers and listeners and it discusses ways companies are reinventing their models by applying best practices, by developing and expanding new talent, and by working more closely with consultants and partners. The Series uncovers various ways both traditional publishers and the new wave of digital-only content publishers are tackling and overcoming challenges so that they position themselves for success now and into the future by creating cultures of continuous improvement. Theorem

4 Digital Innovation Series Transitioning Processes: Activating Digital Strategies When a publishing company s executives are evaluating options for activating digital strategies, they must assess those strategies relative to in-house capabilities, skill sets, and bandwidth. Vetting external partner decisions should be based on careful analysis of internal business process capabilities at the functional level, with wellplanned strategies for transitioning certain processes to an external provider. Tangible benefits weighing in favor of outsourcing could include reducing the costs of activities and/or lowering turnaround times, lessening the complexity of certain processes, and having the right infrastructure to enter new markets. Intangible benefits might include introducing best practices, expanding services, diversifying platforms, or even complementing already existing capabilities. Flexibility and Insight Beyond bandwidth, cost savings, increased profitability and reduced turnaround time, other possible factors in the case for outsourcing could be return on assets and the satisfaction and retention of highly skilled employees who get freed up to focus on strategic, value-added activities. After all, in a market that is changing at breakneck speed, retaining an organization s institutional knowledge while building skill sets to keep in step with new innovations can be incredibly challenging but more achievable when certain time-consuming tasks get outsourced. In addition, research proves that the bigger an organization is, the more complex its infrastructure is. Outsourcing gives publishers the opportunity to increase their adaptability, allowing certain functions and processes to be managed in decentralized and more autonomous ways and without potential administrative burdens and overhead. The transition of time-consuming processes to an external provider can lead to intellectual insight and staff growth. It s impossible to possess and retain in-house all of the knowledge and capabilities needed to excel in the publishing world with the speed and impact we re seeing today in media, entertainment, and content creation. When an organization collaborates with a service provider whose competencies complement the organization s own core capabilities, the organization adds to its business 1 significant value 2 a means for knowledge transfer 3 ongoing infusions of innovation Theorem

5 Executive Checklist to Transitioning Processes Five Questions to Ask Questions to answer while building a transitioning/outsourcing business case are: 1 Well-established What is the partner s process for building a collaborative client/partner team? methods include: conducting brain storming sessions within the team, establishing regular sessions for knowledge sharing, recognizing and appreciating team members who are doing well, giving compensatory days off when an individual works on weekends and reviewing individual performance periodically and providing feedback 2 It s How will the partner build relationships within your company and stay close to your business? important to ensure that employees at both companies buy into the outsourcing concept and communicate well regarding the purpose, strategy, expectations and what is at stake business-wise. It is also crucial to make sure people meet in person whenever possible to forge solid relationships between staff members. 3 Key What should be included in the Service Level Agreement (SLA)? SLA terms include: employee training specifics, the right to audit work, team member terms/staffing changes, escalation processes and turn-around times. 4 Most Does the partner have a Business Continuity Plan? companies have Business Continuity Plans in place to reduce productivity impact in the event of a mishap or calamity. Make sure you ask to review this plan and the aspects that are specific to your partnership in detail. 5 How long will it take the partner to move from start-up mode to a more proactive mode? Proactive mode can be subjective, therefore solid target dates and measurements should be agreed upon in advance by both parties. Some factors to consider include how well your current processes are documented/sharable, what the buy in climate is at your company and how much time you will have to train and work closely with the partner to get them up and running independently. TWO THREE

6 Digital Innovation Series Using Managed Services: Areas to Consider Organizations decide to transition processes so they can streamline their operation through more-efficient organizational structures that are aligned to their digital work flows. They choose partners that are organized for agility in other words, partners with mature and scalable capabilities that will support a broad range of highly complex tasks. Following are five common areas publishers could consider for outsourcing. Ad operations As publishers scale up their digital capabilities and take advantage of automated media buying, the volume of work can exceed the level many publishers are able to manage. Creative/production Creative aspects from conceptualizing and the design component to the development and production component, to placing and enabling an ad demand significant time and considerable personnel bandwidth; and the volatility surrounding the quantity and quality of work is challenging. Reporting and analysis Outsourcing this activity gives publishers a head start on creating insights for clients on campaign outcomes and revenue spend and especially involves morecomplex patterns (i.e., digital versus mobile). As a result, campaigns can be optimized more rapidly. Content auditing Between ads, Web sites, and apps, this area of publisher review is becoming more demanding and is vital to both clients and a publisher s overall business cycle. marketing A standard value-added offering for publishers, marketing can be outsourced without jeopardizing a publisher s brand or subscriber list. Theorem

7 Executive Checklist to Transitioning Processes ROI of Transitioning Processes: Plan for Success As a publisher builds out a business case for transitioning its processes; the two most important areas to develop are (1) performance measurement criteria and (2) a return-oninvestment (ROI) model. As time-consuming as this process may appear, it s crucial to ensure that all stakeholders both within the organization and at its partner be on an equal playing field, working toward common goals. The initial objective is to develop baseline benchmarks that estimate cost, timing, and resource allocation for the areas the publisher plans to outsource. Doing so will result in a better understanding of internal performance limitations and potential improvement strategies and enable an organization to identify suitable performance measures for implementation. Selecting a Partner Ensuring partner alignment from an organizational, cultural and experience standpoint is key to long-term success. The process to vet a partner can take many routes but all should be based on a rigorous exercise that includes key stakeholders. In the earliest stages, organizations should assess the potential partner s delivery sites, discussions with references, review of the company s management experience, and data security and risk management plans. During the due diligence period, organizations may consider site visits and a full review of documentation, procedures and policies to ensure partner processes are in line with the organization s philosophy and its own guidelines. The Culture Factor Strategic outsourcing is an extension of your company, therefore cultural compatibility is not something to overlook. Be realistic about the culture that prevails in your organization and to do this, look beyond the formalized and written mission, practices and policies of the company. The informal culture what really happens may be different. An honest dialog between both companies must then take place to discuss how the cultures of the two companies complement each other. If not, the outsourcing strategy may take longer to complete or will present future challenges down the road, as policies and practices begin to clash. Consider a Pilot Program A test run, or pilot program will give your company an opportunity to review just how effective and efficient the potential partner s project management process is. Typically, these pilots are conducted on a small project basis. A pilot provides the chance to see if deliverables, quality standards and terms of the SLA can be met and gauge if outsourcing benefits will be realized. A short-term pilot program should allow enough time to ensure that the partnership is a good fit before signing a long-term contract. FOUR FIVE

8 Digital Innovation Series The RFP Process For organizations with a more formal procurement process, there may be a need for request-for-proposal (RFP) process, which can be indispensable in the selection of the right partner for the long term. In the RFP, the publisher should include both quantitative and qualitative factors to ensure effective alignment between the companies. Following are several factors to evaluate. Domain Expertise Capability Technology expertise Mature Infrastructure Scale Track record Proven practices Flexible work flow Business culture alignment Approach to service-level agreements (SLAs) Business value additions Once an organization has guidelines and criteria, it s important to weight, or prioritize, each category in the RFP and apply a point level or grade to each service provider being considered. Ratings can be further weighted by importance of the activity. Theorem

9 Executive Checklist to Transitioning Processes Strategy in Practice A large network of premier sites, publications, newspapers, and local Web sites turned to Theorem for support in the areas of ad operations, reporting, and analytics to help it manage the rapid growth and increased complexity it was experiencing. Theorem s agility and expertise in key areas have enabled client teams to focus on their core capabilities, such as account management, analysis, and identification of areas for increased revenue. The analytics and reporting capabilities the client network tapped into at Theorem enabled the client s executive team to get quick snapshots of key business trends, site performance, and business unit metrics, after which issues could be addressed quickly; areas to optimize got pinpointed; and customer satisfaction levels increased. Overall, the client s profitability has increased because of Theorem s costeffective staffing solutions; employee turnover is low; and job satisfaction level is high. SIX SEVEN

10 Digital Innovation Series Executive Checklist to Transitioning Processes The Importance of SLAs A service-level agreement between the company and the partner ensures duties and responsibilities get outlined precisely and agreed upon. All that will be done, how it will get done, and when it will be delivered should be clearly presented in the SLA, whose major objectives are to confirm deliverables, monitoring, milestones, performance measurements, and all financial agreements. Final Note: Communication Is Crucial In order that the client/vendor relationship run smoothly, it is essential that a publisher s strategic outsourcing plan be well understood by employees in both organizations. A seamless onboarding process and detailed communications plan are crucial to success. Key executives must be identified and held accountable both individually and as a team. In addition, senior leadership must be actively engaged, and supporting the process and relationship. For publishers, the strategic outsourcing process is not necessarily a linear one, and a well-designed preplan selection process and performance management strategy will remove much of the guesswork. With proper planning, publishers that dedicate themselves to a more agile business model have the best chance of unlocking their full potential so they can stay ahead of competitors in an increasingly competitive business. Theorem EIGHT

11 Main Street, Chatham, New Jersey Theorem delivers a full range of flexible, tailored solutions to help organizations cost effectively and efficiently manage digital marketing initiatives across the entire digital landscape. We enable rapid activation of programs through a model that leverages domain specialists, digital best practices and a deep digital track record. Theorem optimizes digital programs by seeing the full picture getting clients on the right path and overcoming all obstacles along the way. For more information, visit us at Theorem, Inc. All rights reserved. THEO01_060115

12

Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery

Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery Customer Success Stories TEKsystems Global Services Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery COMMUNICATIONS AGILE TRANSFORMATION SERVICES Executive Summary

More information

BUSINESS CONSULTING SERVICES Comprehensive practice management solutions for independent investment advisors

BUSINESS CONSULTING SERVICES Comprehensive practice management solutions for independent investment advisors BUSINESS CONSULTING SERVICES Comprehensive practice management solutions for independent investment advisors Insights, tools and resources to help you Accelerate Your Growth, Scale Your Business and Elevate

More information

Sonata Managed Application Lifecycle Services

Sonata Managed Application Lifecycle Services Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing

More information

October 7, 2011. Presented to. The PMI Washington DC Chapter. Pedro Agosto. Director of Client Services, XA Systems, LLC. pedro.agosto@xasystems.

October 7, 2011. Presented to. The PMI Washington DC Chapter. Pedro Agosto. Director of Client Services, XA Systems, LLC. pedro.agosto@xasystems. October 7, 2011 Presented to The PMI Washington DC Chapter By Pedro Agosto Director of Client Services, XA Systems, LLC pedro.agosto@xasystems.com Introduction Re-evaluating IT Services Today s Challenges

More information

Digital Strategy. How to create a successful business strategy for the digital world.

Digital Strategy. How to create a successful business strategy for the digital world. Digital Strategy How to create a successful business strategy for the digital world. Digital Strategy Overview Every business today needs a digital strategy. Products and services need to be digitally

More information

Keys to a Successful Outsourcing Transition

Keys to a Successful Outsourcing Transition Keys to a Successful Outsourcing Transition finance.arvato.com Getting it Right the First Time: Keys to a Successful Outsourcing Transition A large part of success in outsourcing depends on a seamless

More information

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry By Mike Sarantopoulos, SVP, Insurance Practice, NTT DATA, Inc. and David Liliedahl, VP, Life & Annuity Portfolio,

More information

The New War for Talent in Analytics and Marketing Services

The New War for Talent in Analytics and Marketing Services The New War for Talent in Analytics and Marketing Services The analytics and marketing services sector is experiencing explosive growth. Influenced by major trends such as big data, digital and data-centric

More information

Professional Services for Cloud Management Solutions

Professional Services for Cloud Management Solutions Professional Services for Cloud Management Solutions Accelerating Your Cloud Management Capabilities CEOs need people both internal staff and thirdparty providers who can help them think through their

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Entrepreneurial Company of the Year Award Pharmaceutical Knowledge Process Outsourcing North America, 2013 Frost & Sullivan s Global Research Platform Frost

More information

When To Outsource Your Marketing

When To Outsource Your Marketing When To Outsource Your Marketing 1 Introduction Questions around business-process-outsourcing is an ever present issue for owners and senior executives. The rapidly changing pace of market conditions and

More information

Products/Services. Contact and Servicing Center Outsource Business Processes to Reduce Costs and Increase Business Agility

Products/Services. Contact and Servicing Center Outsource Business Processes to Reduce Costs and Increase Business Agility Products/Services Contact and Servicing Center Outsource Business Processes to Reduce Costs and Increase Business Agility Products/Services Does the world seem to be spinning faster these days? Change

More information

Powering Performance with Customer Intelligence. Are you ready to make Customer Intelligence your performance advantage to outpace the competition?

Powering Performance with Customer Intelligence. Are you ready to make Customer Intelligence your performance advantage to outpace the competition? Powering Performance with Customer Intelligence Are you ready to make Customer Intelligence your performance advantage to outpace the competition? Frequently Asked Questions (FAQs) PNT Marketing Services

More information

Recruitment Processing Outsourcing (RPO) 2013: Transforming Your Talent Acquisition Strategy

Recruitment Processing Outsourcing (RPO) 2013: Transforming Your Talent Acquisition Strategy Recruitment Processing Outsourcing (RPO) 2013: Transforming Your Talent Acquisition Strategy Recruitment Process Outsourcing (RPO) has undergone a seismic shift over the past few years. Long viewed as

More information

Outsourcing Performance Management

Outsourcing Performance Management Outsourcing Performance Management June 2005 - Sam S. Adkins According to a study conducted in April 2004 by the Conference Board, only 9 percent of companies are entirely against outsourcing some or all

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

THE ANALYTICS HUB LEVERAGING A SHARED SERVICES MODEL TO UNLOCK BIG DATA. Thomas Roland Managing Director. David Roggen Director CONTENTS

THE ANALYTICS HUB LEVERAGING A SHARED SERVICES MODEL TO UNLOCK BIG DATA. Thomas Roland Managing Director. David Roggen Director CONTENTS THE ANALYTICS HUB LEVERAGING A SHARED SERVICES MODEL TO UNLOCK BIG DATA David Roggen Director Thomas Roland Managing Director CONTENTS Shared Services Today 2 What Is an Analytics Hub? 3 Analytics Hub

More information

IT & Management Consulting Services

IT & Management Consulting Services 2008 Microsoft Corporation. All rights reserved. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Excel, Microsoft Dynamics,

More information

Solving the Challenge of Lead Management Automation

Solving the Challenge of Lead Management Automation WHITE PAPER Solving the Challenge of Lead Management Automation How We Did It and What We Learned Table of Contents Background... 1 Business Challenges... 2 Adapting to Digital Marketing... 2 Developing

More information

Customer effectiveness

Customer effectiveness www.pwc.com/sap Customer effectiveness PwC SAP Consulting Services Advance your ability to win, keep and deepen relationships with your customers. Are your customers satisfied? How do you know? Five leading

More information

Four distribution strategies for extending ERP to boost business performance

Four distribution strategies for extending ERP to boost business performance Infor ERP Four distribution strategies for extending ERP to boost business performance How to evaluate your best options to fit today s market pressures Table of contents Executive summary... 3 Distribution

More information

Enabling HR service delivery

Enabling HR service delivery Enabling HR service delivery Cloud HR 9 10 HR shared services and Outsourcing Global privacy and Security 11 12 Social media 9 Cloud HR What do a carve out from a global medical device maker, a fast-growing

More information

Capgemini and Pegasystems: Delivering Business Value through Partnership

Capgemini and Pegasystems: Delivering Business Value through Partnership Capgemini and Pegasystems: Delivering Business Value through Partnership Continuous process improvement to drive sustainable results Our partnership combines Capgemini s consulting and industry strengths

More information

We d like to do the same for you. Owen J. Sullivan CEO, Right Management President, Specialty Brands ManpowerGroup

We d like to do the same for you. Owen J. Sullivan CEO, Right Management President, Specialty Brands ManpowerGroup Business & Talent. Aligned. Regardless of the economic environment, your industry or geography, your size or your earnings, your most valuable asset is your workforce. How you manage this asset spells

More information

The Why & How of Managed Services

The Why & How of Managed Services SOLUTIONS Cut Costs While Improving Productivity The Why & How of Managed Services What are Managed Services? CIOs all face similar challenges: cost containment, reliability of systems and keeping pace

More information

Data Driven Marketing

Data Driven Marketing Data Driven Marketing B2B MARKETING AUTOMATION BENCHMARKS FIND. NURTURE. CONVERT. The most challenging obstacles to B2B Marketing Automation success and how marketers will overcome them in the year ahead.

More information

Turning Strategic Insight Into Business Impact

Turning Strategic Insight Into Business Impact Turning Strategic Insight Into Business Impact VMware Accelerate Advisory Services Identify Opportunities and Create Strategies for the Journey to IT as a Service No longer relegated to simply keeping

More information

Customer Database. A strong foundation to build a successful organization. www.spanglobalservices.com

Customer Database. A strong foundation to build a successful organization. www.spanglobalservices.com Customer Database A strong foundation to build a successful organization Index: Introduction How to Build a Customer Database Accumulate Data In-house Deploy External Suppliers How to Manage Customer Databases

More information

THE WHY & HOW OF MANAGED SERVICES

THE WHY & HOW OF MANAGED SERVICES SOLUTIONS CUT COSTS WHILE IMPROVING PRODUCTIVITY THE WHY & HOW OF MANAGED SERVICES WHAT ARE MANAGED SERVICES? CIOs all face similar challenges: cost containment, reliability of systems and keeping pace

More information

How to Create an Annual Sales Plan. An Interview with Anwar Allen, Managing Partner at

How to Create an Annual Sales Plan. An Interview with Anwar Allen, Managing Partner at How to Create an Annual Sales Plan An Interview with Anwar Allen, Managing Partner at 0 ContentsiCCs a test Introduction 4 Why not just go with what is working? 5 When is the best time to create an annual

More information

Top 10 Key Attributes of a Successful Project

Top 10 Key Attributes of a Successful Project By Jacob Thaning, SVP,Global Consulting, Deltek, Inc. of a Successful Project Table of Contents One: Executive Sponsorship 1 Two: Strong Project Governance 2 Three: User Involvement 3 Four: Clear Company

More information

paragyte Whitepaper The Significance of CRM in Retail Industry

paragyte Whitepaper The Significance of CRM in Retail Industry Whitepaper The Significance of CRM in Retail Industry Retail Industry overview The retail sector has seen unprecedented growth in the last few years and according to research firm Lucintel, the global

More information

SOCIAL MEDIA LISTENING AND ANALYSIS Spring 2014

SOCIAL MEDIA LISTENING AND ANALYSIS Spring 2014 SOCIAL MEDIA LISTENING AND ANALYSIS Spring 2014 EXECUTIVE SUMMARY In this digital age, social media has quickly become one of the most important communication channels. The shift to online conversation

More information

Contact Center TotalCare Enhanced Services

Contact Center TotalCare Enhanced Services ASSESS. PLAN. OPTIMIZE. Contact Center TotalCare Enhanced Services The Exceptional Customer Experience Customers have more options than ever and retaining or losing valued business is often a click away.

More information

Client Onboarding Process Reengineering: Performance Management of Client Onboarding Programs

Client Onboarding Process Reengineering: Performance Management of Client Onboarding Programs KNOWLEDGENT INSIGHTS volume 1 no. 4 September 13, 2011 Client Onboarding Process Reengineering: Performance Management of Client Onboarding Programs In the midst of the worst economic environment since

More information

Achieving High Performance with Application Outsourcing

Achieving High Performance with Application Outsourcing Achieving High Performance with Application Outsourcing 2 Needed now: The right team to get the most from your application portfolio now, next year and every year To be sure that your applications can

More information

Creating the Strategy that Drives Your CRM Initiative. Debbie Schmidt FIS Consulting Services

Creating the Strategy that Drives Your CRM Initiative. Debbie Schmidt FIS Consulting Services Debbie Schmidt FIS Consulting Services 1 800 822 6758 Table of Contents More Than an IT Project...2 One Size Does Not Fit All...2 Moving Toward an Effective CRM Strategy...3 The Process...4 The Technology...4

More information

Introduction to Strategic Supply Chain Network Design Perspectives and Methodologies to Tackle the Most Challenging Supply Chain Network Dilemmas

Introduction to Strategic Supply Chain Network Design Perspectives and Methodologies to Tackle the Most Challenging Supply Chain Network Dilemmas Introduction to Strategic Supply Chain Network Design Perspectives and Methodologies to Tackle the Most Challenging Supply Chain Network Dilemmas D E L I V E R I N G S U P P L Y C H A I N E X C E L L E

More information

Differentiate your business with a cloud contact center

Differentiate your business with a cloud contact center Differentiate your business with a cloud contact center A guide to selecting a partner that will enhance the customer experience An Ovum White Paper Sponsored by Cisco Systems, Inc. Publication Date: September

More information

At the Heart of Virtualizing Insurance

At the Heart of Virtualizing Insurance At the Heart of Virtualizing Insurance New Era in Property and Casualty (P&C) Insurance Cloud Computing Strategic Implementation of Cloud Computing Services Adds Effectiveness and Efficiency to the Insurance

More information

Digital Customer Experience

Digital Customer Experience Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are

More information

Accenture Technology Consulting. Clearing the Path for Business Growth

Accenture Technology Consulting. Clearing the Path for Business Growth Accenture Technology Consulting Clearing the Path for Business Growth Mega technology waves are impacting and shaping organizations in a profound way When a company s executive management team considers

More information

A Guide to Marketing Technologies for Distributed Teams

A Guide to Marketing Technologies for Distributed Teams A Guide to Marketing Technologies for Distributed Teams by Judith Zissman Introduction With the rise of internet technologies, mobile devices and global brands, marketing has become increasingly sophisticated,

More information

Focused Outreach Lead Generation

Focused Outreach Lead Generation Focused Outreach Lead Generation to Produce High Quality Leads and Raise Your ROI By Elisa Ciarametaro of Exceed Sales www.exceedsales.com Elisa Ciarametaro and Exceed Sales, Inc. Table of Contents What

More information

Digital Asset Manager, Digital Curator. Cultural Informatics, Cultural/ Art ICT Manager

Digital Asset Manager, Digital Curator. Cultural Informatics, Cultural/ Art ICT Manager Role title Digital Cultural Asset Manager Also known as Relevant professions Summary statement Mission Digital Asset Manager, Digital Curator Cultural Informatics, Cultural/ Art ICT Manager Deals with

More information

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,

More information

Lawson Healthcare Solutions Optimization of Key Resources Forms a Foundation for Excellent Patient Care

Lawson Healthcare Solutions Optimization of Key Resources Forms a Foundation for Excellent Patient Care Lawson Healthcare Solutions Optimization of Key Resources Forms a Foundation for Excellent Patient Care Healthcare organizations continue to experience an alarming erosion of their operational foundation,

More information

Business Process Services. White Paper. Improving Efficiency in Business Process Services through User Interface Re-engineering

Business Process Services. White Paper. Improving Efficiency in Business Process Services through User Interface Re-engineering Business Process Services White Paper Improving Efficiency in Business Process Services through User Interface Re-engineering About the Authors Mahesh Kshirsagar Mahesh has a vast experience of about 24

More information

Banking Application Modernization and Portfolio Management

Banking Application Modernization and Portfolio Management Banking Application Modernization and Portfolio Management Key Challenges and Success Factors As part of their long-term strategic plans, banks are seeking to capitalize on their legacy applications. Acquired

More information

A new era for HR. Trinity College Dublin Human Resources Strategy 2014 to 2019

A new era for HR. Trinity College Dublin Human Resources Strategy 2014 to 2019 A new era for HR Trinity College Dublin Human Resources Strategy 2014 to 2019 Introduction This revised HR strategy is a response from the HR function in College to the new College Strategy 2014-2019,

More information

CUSTOMER SUCCESS STORIES

CUSTOMER SUCCESS STORIES [ Applications Development, MSO ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Financial Services Client Revenue: The parent company holds more than $340 billion in assets

More information

Report on the Agency-Advertiser Value Survey

Report on the Agency-Advertiser Value Survey Report on the Agency-Advertiser Value Survey Study conducted by Ignition Consulting Group on behalf of American Association of Advertising Agencies Association of National Advertisers August 2007 Results

More information

Building the Digital HR Organization. Accenture and SuccessFactors on the changing nature of HR

Building the Digital HR Organization. Accenture and SuccessFactors on the changing nature of HR Building the Digital HR Organization Accenture and SuccessFactors on the changing nature of HR More than ever, HR has to contend with changing business demands and an evolving workforce. At the same time,

More information

The Keys to Successful Service Level Agreements Effectively Meeting Enterprise Demands

The Keys to Successful Service Level Agreements Effectively Meeting Enterprise Demands A P P L I C A T I O N S A WHITE PAPER SERIES SYNTEL, A U.S.-BASED IT SERVICE PROVIDER WITH AN EXTENSIVE GLOBAL DELIVERY SERVICE, SUGGESTS SPECIFIC BEST PRACTICES FOR REDUCING COSTS AND IMPROVING BUSINESS

More information

Customer Experience Strategy and Implementation

Customer Experience Strategy and Implementation Customer Experience Strategy and Implementation Enterprise Customer Experience Transformation 2014 Andrew Reise, LLC. All Rights Reserved. Enterprise Customer Experience Transformation Executive Summary

More information

Best Practices in adopting a Shared Services Model August 2013 22011YYYY

Best Practices in adopting a Shared Services Model August 2013 22011YYYY Best Practices in adopting a Shared Services Model August 2013 22011YYYY In their endeavors to become high performing organizations, businesses are pushing all innovation frontiers to do more with less

More information

WHITE PAPER CREATING A CUSTOMER-CENTRIC COMMUNICATIONS STRATEGY

WHITE PAPER CREATING A CUSTOMER-CENTRIC COMMUNICATIONS STRATEGY WHITE PAPER CREATING A CUSTOMER-CENTRIC COMMUNICATIONS STRATEGY CREATING A CUSTOMER-CENTRIC COMMUNICATIONS STRATEGY Executive Summary This white paper is designed to help you create a customer communications

More information

Building an effective stay back team to gain maximum value from an outsourcing agreement

Building an effective stay back team to gain maximum value from an outsourcing agreement WHITE PAPER Building an effective stay back team to gain maximum value from an outsourcing agreement How to define its role, determine its size and assess the skills required 1 cgi.com 2015 CGI GROUP INC.

More information

Strategies to Help Vendors Optimize Their Long-term Global Contracts

Strategies to Help Vendors Optimize Their Long-term Global Contracts THE INDUSTRIAL PERSPECTIVE Strategies to Help Vendors Optimize Their Long-term Global Contracts May 2010 KPMG INTERNATIONAL HAVE YOU CONSIDERED ALL THE ISSUES? The following questions may help vendors

More information

Business Process Outsourcing. Finding the Right Business Process Outsourcing Opportunities to Achieve High Performance

Business Process Outsourcing. Finding the Right Business Process Outsourcing Opportunities to Achieve High Performance Business Process Outsourcing Finding the Right Business Process Outsourcing Opportunities to Achieve High Performance Between 2011 and 2013 the global Business Process Outsourcing (BPO) market is projected

More information

Internship Guide. Get Started

Internship Guide. Get Started Internship Guide This guide provides a roadmap for any company, no matter the size of the business or the industry. Whether you re just getting started or already have an internship program that you want

More information

Guide to Successful Program Management

Guide to Successful Program Management RG Perspective Guide to Successful Program Management 12 Ways to Make Your Program Deliver on Time, on Target, and on Budget 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 Fax 703-684-5189

More information

Driving Business Value. A closer look at ERP consolidations and upgrades

Driving Business Value. A closer look at ERP consolidations and upgrades IT advisory SERVICES Driving Business Value A closer look at ERP consolidations and upgrades KPMG LLP Meaningful business decisions that help accomplish business goals and growth objectives may call for

More information

Business Logistics Specialist Position Description

Business Logistics Specialist Position Description Specialist Position Description March 23, 2015 MIT Specialist Position Description March 23, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level

More information

PMO Managed Services Model

PMO Managed Services Model PMO Managed Services Model Imran Malik PMP, PgMP, 6σ, OPM3 Emirates Integrated Telecoms Company P.O.Box-502666 Dubai, United Arab Emirates Tel : +971 55 6797000 E-mail :imran.malik@du.ae Synopsis This

More information

GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY.

GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY. GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY. fueled by challenge. powering success. sm 1,500 dealer programs in 27 markets Parts wholesale has the potential to significantly contribute

More information

Business Process Management for Insurance

Business Process Management for Insurance Insurance the way we see it Business Process Management for Insurance Maintain Market Share and Profitability With a Staged Approach to BPM Contents 1 Introduction 3 2 Business Process Management: Trends

More information

2015 Trends & Insights

2015 Trends & Insights Asia Pacific Mobility The Asia Pacific Mobility Brookfield Global Relocation Services Trends & Insights report is reflective of the global economy which is strongly tied with the economic realities of

More information

Agenda Overview for Social Marketing, 2015

Agenda Overview for Social Marketing, 2015 G00270737 Agenda Overview for Social Marketing, 2015 Published: 19 December 2014 Analyst(s): Julie Hopkins Social marketing programs are maturing; executives increasingly expect ROI to follow social marketing

More information

OPTIMUS SBR. Optimizing Results with Business Intelligence Governance CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE.

OPTIMUS SBR. Optimizing Results with Business Intelligence Governance CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE. OPTIMUS SBR CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE. Optimizing Results with Business Intelligence Governance This paper investigates the importance of establishing a robust Business Intelligence (BI)

More information

Measurable Results: Establish service excellence. Reduce errors by 50% The choice for progressive medical centers.

Measurable Results: Establish service excellence. Reduce errors by 50% The choice for progressive medical centers. The choice for progressive medical centers Delivering tailored solutions to modern healthcare organization complexities by integrating a unique blend of strategies with wide-ranging industry experience.

More information

Achieving high performance in the media and entertainment industries through application outsourcing

Achieving high performance in the media and entertainment industries through application outsourcing Achieving high performance in the media and entertainment industries through application outsourcing Companies operating in today s global commerce rely on business application systems to energize supply

More information

www.pwc.com Next presentation starting soon Next Gen Customer Experience Enabled by PwC & Oracle s Cloud CRM & CX Applications

www.pwc.com Next presentation starting soon Next Gen Customer Experience Enabled by PwC & Oracle s Cloud CRM & CX Applications www.pwc.com Next presentation starting soon Next Gen Customer Experience Enabled by & Oracle s Cloud CRM & CX Applications Agenda Introductions & Customer Experience / CX Defined Why CX is Critical Today?

More information

VMware Cloud Automation Technology Consulting Services

VMware Cloud Automation Technology Consulting Services VMware Cloud Automation Technology Consulting Services VMware Professional Services Unlocks IT Agility through Cloud Automation The biggest hurdle [that CIOs face as they move infrastructure and applications

More information

Human Capital Management: Leveraging Your Human Assets

Human Capital Management: Leveraging Your Human Assets Human Capital Management: Leveraging Your Human Assets Executive Summary Managers have always intuitively believed that their employees generate value for the organization but today, intuition is no longer

More information

building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t

building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t INTRODUCTION 1 1 THE GROWING INFLUENCE OF PROCUREMENT PROFESSIONALS 2 2 GUIDELINES FOR

More information

Effective Workforce Development Starts with a Talent Audit

Effective Workforce Development Starts with a Talent Audit Effective Workforce Development Starts with a Talent Audit By Stacey Harris, VP Research September, 2012 Introduction In a recent survey of CEO s, one in four felt they were unable to pursue a market opportunity

More information

AGENCY OVERVIEW 2011 MERKLE INC. 1.877.9MERKLE MERKLEINC.COM. Page 1

AGENCY OVERVIEW 2011 MERKLE INC. 1.877.9MERKLE MERKLEINC.COM. Page 1 AGENCY OVERVIEW 2011 MERKLE INC. 1.877.9MERKLE MERKLEINC.COM Page 1 CUSTOMER RELATIONSHIP MARKETING AGENCY OVERVIEW Table of Contents Areas of Expertise 3 Greater Customer Insight Creates Marketing Opportunity

More information

Talent Management Leadership in Professional Services Firms

Talent Management Leadership in Professional Services Firms Talent Management Leadership in Professional Services Firms Published by KENNEDY KENNEDY Consulting Research Consulting Research & Advisory & Advisory Sponsored by Table of Contents Introduction.... 3

More information

WHITE PAPER: ANALYSIS OF SUCCESSFUL SUPPLY CHAIN ORGANIZATION MODELS

WHITE PAPER: ANALYSIS OF SUCCESSFUL SUPPLY CHAIN ORGANIZATION MODELS WHITE PAPER: ANALYSIS OF SUCCESSFUL SUPPLY CHAIN ORGANIZATION MODELS Enporion, Inc. March, 2009 www.enporion.com SUPPLY CHAIN ORGANIZATION MODELS THAT DRIVE SUCCESS To ensure success in your supply chain

More information

HRG. HRG Insight: Making Successful Sourcing Decisions. Harvard Research Group Experience - Expertise - Insight - Results

HRG. HRG Insight: Making Successful Sourcing Decisions. Harvard Research Group Experience - Expertise - Insight - Results HRG Harvard Research Group HRG Insight: Making Successful Sourcing Decisions Harvard Research Group recommends that organizations include sourcing decision-making as part of their ongoing strategic planning.

More information

Project, Program & Portfolio Management Help Leading Firms Deliver Value

Project, Program & Portfolio Management Help Leading Firms Deliver Value in collaboration with Project, Program & Portfolio Help Leading Firms Deliver Value Managing Effectively & Efficiently Through an Enterprise PMO Program & Portfolio : Aligning IT Capabilities with Business

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T I D C M a r k e t S c a p e : U. S. B u s i n e s s C o n s u l t i n g S e r v i c

More information

Decisioning for Telecom Customer Intimacy. Experian Telecom Analytics

Decisioning for Telecom Customer Intimacy. Experian Telecom Analytics Decisioning for Telecom Customer Intimacy Experian Telecom Analytics Turning disruption into opportunity The traditional telecom business model is being disrupted by a variety of pressures. From heightened

More information

THE HIRING REPORT. the state of hiring in china 2015. THE TOP 9 What professionals in China really want in a new role in 2015

THE HIRING REPORT. the state of hiring in china 2015. THE TOP 9 What professionals in China really want in a new role in 2015 THE HIRING REPORT the state of hiring in china 2015 THE TOP 9 What professionals in China really want in a new role in 2015 THE NEW KING Why work life balance is now the No 1 priority of senior executives

More information

BRIDGING THE DIGITAL DISCONNECT:

BRIDGING THE DIGITAL DISCONNECT: BRIDGING THE DIGITAL DISCONNECT: HOW OUTSOURCING DIGITAL MARKETING CREATES A UNIFIED MARKETING STRATEGY In today s fragmented digital landscape, marketing executives must bridge the gap between instant,

More information

Decisioning for Telecom Customer Intimacy. Experian Telecom Analytics

Decisioning for Telecom Customer Intimacy. Experian Telecom Analytics Decisioning for Telecom Customer Intimacy Experian Telecom Analytics Turning disruption into opportunity The traditional telecom business model is being disrupted by a variety of pressures from heightened

More information

The New Value of Change Management: Success at Microsoft

The New Value of Change Management: Success at Microsoft The New Value of Change Management: Success at Microsoft by Molly Cooper, Microsoft IT Page 1 of 8 Summary Microsoft recently completed a significant IT transformation effort by replacing the existing

More information

Vendor Management Program Office Onshore or offshore?

Vendor Management Program Office Onshore or offshore? Vendor Management Program Office Onshore or offshore? Deloitte s previous article 1 discusses the five most common challenges which have prohibited clients from optimizing their Vendor Management (VM)

More information

WHITE PAPER Risk, Cost and Quality: Key Factors for Outsourcing QA and Testing

WHITE PAPER Risk, Cost and Quality: Key Factors for Outsourcing QA and Testing WHITE PAPER Risk, Cost and Quality: Key Factors for Outsourcing QA and Testing In association with: TCS Marianne Kolding December 2012 Ed Cordin IDC OPINION IDC EMEA, 389 Chiswick High Road, London, W4

More information

Driving Operations through Better, Faster Decision Making

Driving Operations through Better, Faster Decision Making Driving Operations through Better, Faster Decision Making Driving Operations through Better, Faster Decision Making Operations faces increasing pressure from all sides. Picky customers know that your competitors

More information

Talent DNA that drives your business

Talent DNA that drives your business Talent DNA that drives your business Align your talent DNA and business strategy to achieve real success Accelerate your business with a strategic HCM solution that turns your human capital investment

More information

Moving from Data to Business Insights

Moving from Data to Business Insights David Nelson February 2013 Moving from Data to Business Insights Structuring a Digital Analytics Team for Improved Insight Generation Executive Summary For years, the digital analytics community has hoped

More information

NEW YORK STATE-WIDE PAYROLL CONFERENCE. Presented to:

NEW YORK STATE-WIDE PAYROLL CONFERENCE. Presented to: NEW YORK STATE-WIDE PAYROLL CONFERENCE Presented to: Felicia Cheek, Practice Leader Global Time to Pay Advisory 15 September 2014 Statement of Confidentiality and Usage Restrictions This document contains

More information

Capgemini BizLender 360 An Integrated Straight Through Processing Solution for Business Lending Origination

Capgemini BizLender 360 An Integrated Straight Through Processing Solution for Business Lending Origination In Collaboration with SM Capgemini BizLender 360 An Integrated Straight Through Processing Solution for Business Lending Origination Using technology and expertise to boost efficiency, enhance decision

More information

SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND

SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION 3 EFFECTIVELY MANAGE THE SCOPE OF YOUR IMPLEMENTATION

More information

Essentials to Building a Winning Business Case for Tax Technology

Essentials to Building a Winning Business Case for Tax Technology Essentials to Building a Winning Business Case for Tax Technology The complexity of the tax function continues to evolve beyond manual and time-consuming processes. Technology has been essential in managing

More information

White Paper Operations Research Applications to Support Performance Improvement in Healthcare

White Paper Operations Research Applications to Support Performance Improvement in Healthcare White Paper Operations Research Applications to Support Performance Improvement in Healthcare Date: April, 2011 Provided by: Concurrent Technologies Corporation (CTC) 100 CTC Drive Johnstown, PA 15904-1935

More information

Transition Without a Train Wreck. How To Successfully Migrate to a Hosted or Outsourced ERP Environment. Secure-24 is a. leading provider of managed

Transition Without a Train Wreck. How To Successfully Migrate to a Hosted or Outsourced ERP Environment. Secure-24 is a. leading provider of managed Transition Without a Train Wreck IT Innovation. Business Value. How To Successfully Migrate to a Hosted or Outsourced ERP Environment Invariably, the operative words transition, migration or conversion

More information

STAND THE. Data Center Optimization. Q&A with an Industry Leader

STAND THE. Data Center Optimization. Q&A with an Industry Leader Q&A with an Industry Leader Government is faced with exploding demand to provide services to end users, be they ordinary citizens or war fighters. The data center is a primary resource that overworked

More information