Survey Methodology. State of the Job Market Impact of Social Media Mobile Usage SURVEY FINDINGS. New Trends in IT Job Search.

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1 Impact of Social Media Mobile Usage SURVEY FINDINGS New Trends in IT Job Search 2014

2 Impact of Social Media Mobile Usage and Respondent Profile Data was collected via Web survey, from July JOB TITLE: IT Leaders C-suite (CIO, CISO, CDO, etc.) IT vice president IT director IT manager % Response 12% 9% 29% 50% Respondents included more than 400 IT leaders (CIOs, IT VPs, IT directors and IT hiring managers) and more than 900 IT professionals in North America. JOB TITLE: IT Professionals Developer % Response 18% Company Size by Total Revenue 23% 17% 9% 12% 39% More than $1 billion $500 million to $1 billion $250 million to $499 million $50 million to $249 million Less than $50 million Network administrator Database administrator Systems administrator Help desk Network engineer Installer/technician Tester/QA Business analyst Architect Security Cloud ERP Technical writer 13% 11% 10% 9% 8% 7% 6% 5% 4% 3% 3% 2% 1% TEKsystems.com 2

3 Impact of Social Media Mobile Usage IT Professionals Open to New Opportunities Job Solicitations Waterfall Approach to Open IT Positions Deluge of Resumes Irrelevant Job Opportunities Mismatched and Falsified Resumes Lax on Verifying Claims Misaligned Search Efforts TEKsystems.com 3

4 Impact of Social Media Mobile Usage IT Professionals Open to New Opportunities A direct challenge to retaining IT talent is the fact that so many IT professionals are open to new job opportunities, even when they are not actively looking and are happily employed. While the majority of any workforce may say they re willing to listen to a new opportunity, the fact that IT skills are in such high demand means employers must constantly work to retain their best and brightest talent. Rate your level of agreement with the following statement. Even when they re not actively looking for a new job (happily employed), IT professionals are open to new opportunities. 92% IT Leaders 81% IT Professionals Even when I m not actively looking for a new job (happily employed), I am open to new opportunities. Percentage Who Believe IT Professionals are Open to New Job Opportunities TEKsystems.com 4

5 Impact of Social Media Mobile Usage Job Solicitations Employers working to retain top IT talent have their work cut out for them. The competition for IT talent is fierce. IT professionals receive, on average, 34 solicitations per week for new job opportunities, up from an average of 23 solicitations per week in (IT professionals) On average, how many solicitations for new job opportunities do you get through each of the following channels in a given week? 17 Solicitations Received Per Week Phone LinkedIn Other Text Facebook call message 1 Twitter 34 solicitations a week TEKsystems.com 5

6 Impact of Social Media Mobile Usage Waterfall Approach to Open IT Positions Organizations who fail to recognize the importance of a strong retention strategy may find their top performers leaving for better opportunities; IT professionals are definitely keeping their options open. Seventy-seven percent of IT professionals submit 10 or more resumes a week. (IT professionals) On average, how many resumes do you submit to open IT positions in a given week? 77% of IT professionals submit 10 or more resumes a week. 22% Resumes Submitted Per Week (on average) 21% 23% 34% Less than to to or more TEKsystems.com 6

7 Impact of Social Media Mobile Usage Deluge of Resumes Organizations with open IT positions will spend a significant portion of their time evaluating mountains of resumes; nearly three-quarters of IT leaders report they receive 10 or more resumes for each open IT position. The time spent reviewing these resumes may be all for naught. Fifty-six percent of IT leaders report more than half of the resumes they receive are unqualified for the position. (IT leaders) On average, how many resumes do you receive for each open IT position? (IT leaders) On average, what percent of resumes that you receive are not relevant or unqualified for the open position? 27% Resumes Received Per Open IT Position (on average) Less than or more 56% 29% 21% 23% 26% Percentage of Unqualified Candidates (on average) 18% 10% or less 11% to 49% 50% or more TEKsystems.com 7

8 Impact of Social Media Mobile Usage Irrelevant Job Opportunities (IT professionals) On average, what percentage of job opportunities that are sent to you are irrelevant (they do not match your skills, goals or interests)? While hiring managers spend time sifting through unqualified candidates, IT professionals navigate job opportunities sent to them that aren t in-line with what they re looking for. Sixty-two percent of IT professionals report more than half of the job opportunities they receive are irrelevant (i.e., the opportunities don t match their skills, goals or interests). Percentage of Irrelevant Job Opportunities 8% 10% or less 11% to 49% JOBS 62% 30% 50% or more TEKsystems.com 8

9 Impact of Social Media Mobile Usage Mismatched and Falsified Resumes Rate your level of agreement with the following statement. Many IT resumes include exaggerations and buzzwords that do not reflect a candidate s true experience. Embellished resumes may not be newsworthy but in IT the trend appears to be widespread. Seventy-six percent of IT leaders and 60 percent of IT professionals believe many IT resumes include exaggerations and buzzwords that do not reflect a candidate s true experience. The more important question may be why. In order to get noticed or picked up through an automated recruitment process, resumes must include certain verbiage, so that could lead IT professionals to fill their resumes with buzzwords. The volume of IT job titles could also be to blame. There is very little conformity in the current IT job market. For example, role and responsibilities for a network administrator at one company may have an entirely different set of requirements at another. IT Leaders 76% IT Professionals 60% 30% Agree Neutral Disagree 21% 3% 10% TEKsystems.com 9

10 Impact of Social Media Mobile Usage Lax on Verifying Claims (IT leaders) In your opinion, how often does your company follow through and check with/validate quality, senior-level references provided (minimum of two references)? Employers aren t doing themselves any favors while they navigate a plethora of IT resumes. Only thirtyone percent of IT leaders claim they always validate references, and about one out of 10 IT professionals believe this to be the case. Only by following consistent screening practices, validating a candidate s previous work history, and ensuring the resume provides an accurate depiction of the candidate s true skill set, will employers increase their odds of making the right match between position and candidate. 31% 28% 28% 10% 3% Always Frequently Sometimes Rarely Never (IT professionals) In your opinion, how often do your employers follow through and check with/validate quality, senior-level references provided (minimum of two references)? 11% 32% 38% 15% 4% Always Frequently Sometimes Rarely Never TEKsystems.com 10

11 Impact of Social Media Mobile Usage Misaligned Search Efforts IT leaders believe networking and recruiting firms are the most effective resources when searching for qualified IT candidates, while IT professionals believe online job boards are the most effective resource for helping them find a job that matches their skills, goals and interests. Networking and recruiting firms aren t far behind for IT professionals but the fact that 70 percent rate online job boards as excellent or very good, compared to only 43 percent of IT leaders indicates they rely on those resources much more heavily. (IT leaders) How would you rate the effectiveness of the following types of resources in terms of helping you find a qualified candidate that matches your open position? (IT professionals) How would you rate the effectiveness of the following types of resources in terms of helping you find a job that matches your skills, goals and interests? Effectiveness of Job Search Resources (% rating excellent/very good) Professional or personal network Recruiting/staffing firm Company/employers career site Social media Third-party online job board Rating/review site 23% 53% 45% 43% 81% 80% Effectiveness of Job Search Resources (% rating excellent/very good) Third-party online job board Professional or personal network Recruiting/staffing firm Company/employers career site Social media Rating/review site 28% 69% 61% 59% 48% 70% TEKsystems.com 11

12 Impact of Social Media Mobile Usage Misaligned Search Efforts (continued) (IT leaders) By the time you post a job on an external job board, have you already started the process of finding and reaching out to candidates? Fifty-two percent of IT leaders report that by the time they post a job on an external job board, they have already started the process of finding and reaching out to candidates. If they re waiting for jobs to be posted online, they may be putting themselves at a critical disadvantage. 52% 14% 34% 34% Yes No Happens concurrently TEKsystems.com 12

13 Impact of Social Media Mobile Usage Impact of Social Media Checking Each Other Out What They re Checking For Negative Posts Detrimental to Job Opportunity Impact of Negative Image on Social Media TEKsystems.com 13

14 Impact of Social Media Mobile Usage Checking Each Other Out (IT leaders) If you use social media, which resources are most effective in helping you find an appropriate candidate for open positions? Most Effective Social Media Resources for Sourcing Candidates Social media resources are used extensively by both employers and job seekers, indicating both should be strategic as they use social media. Sixty-eight percent of IT leaders report they use social media to source candidates. IT professionals are also heavy users during the job search. Seventyfive percent of IT professionals use social media to source job opportunities. Use social media Use social media 68% (IT professionals) If you use social media, which resources are most effective in helping you find a job that matches your skills, goals and interests? 75% 32% 32% I do not use social media resources I do not use social media resources LinkedIn Facebook Google+ Twitter Other LinkedIn Facebook Google+ 9% 12% 7% 4% 3% 3% 64% Most Effective Social Media Resources for Sourcing Jobs 67% Other Twitter 6% 4% TEKsystems.com 14

15 Impact of Social Media Mobile Usage Checking Each Other Out (continued Eighty-two percent of IT leaders report they use social media to screen candidates, while 85 percent of IT professionals use social media to find out more about potential employers. (IT leaders) During the job search process, how often do you leverage social media resources to learn more about potential candidates? (IT professionals) During the job search process, how often do you leverage social media resources to learn more about potential employers? 16% 14% 18% Social Media Usage During Screening Process 15% 25% Social Media Usage During Screening Process 29% 16% 15% 25% 27% 82% Use social media to screen candidates Always Frequently Sometimes Rarely Never 85% Use social media to screen employers Always Frequently Sometimes Rarely Never TEKsystems.com 15

16 Impact of Social Media Mobile Usage What They re Checking For Employers and job candidates are using social media for different reasons. The IT leaders primary purpose for using social media resources is to screen candidates, followed closely by validating resume claims and sourcing qualified candidates. IT professionals report that their top reasons for using social media during the job search process include learning more about the company, culture and products/ services it provides, followed by viewing potential job openings and checking the validity and credibility of a company. IT Leaders What are your primary purposes for using social media resources during your candidate/job search? To screen candidates To validate a candidate s resume claims To source (find) qualified candidates To prescreen/interview candidates I do not use social media resources To check a candidate s online activity/social media footprint To find/connect with potential references of the candidate IT Professionals To learn more about the company, culture, and products/ services it provides To view job descriptions and potential job openings To check the validity/credibility of the company To check reviews/comments about the company To network with colleagues, friends, family and/or employers To verify claims made by a prospective employer I do not use social media resources 39% 36% 35% 30% 26% 26% 23% 23% 20% 51% 48% 48% 45% 42% TEKsystems.com 16

17 Impact of Social Media Mobile Usage Negative Posts Detrimental to Job Opportunity (IT leaders) How likely or unlikely are you to eliminate a candidate from consideration if you see they ve posted a negative comment online about their current employer? Likely to eliminate Job candidates should be wary of what they post to social media. Sixty-eight percent of IT leaders would eliminate a candidate from consideration who has made even a single negative comment online about their current employer. 68% 24% 7% Doesn't change opinion Unlikely to eliminate TEKsystems.com 17

18 Impact of Social Media Mobile Usage Impact of Negative Image on Social Media (IT professionals) If you saw a negative post about a prospective employer, how many would it take for you to eliminate them as a potential employer? Employers are not exempt from maintaining a clean social media image. Sixty-three percent of IT professionals say between one and five negative posts would cause them to eliminate a potential employer from consideration. With talented IT professionals in short supply, employers cannot afford to shrink their talent pool. EMPLOYER 63% 24% 13% Negative Posts or more TEKsystems.com 18

19 Impact of Social Media Mobile Usage Mobile Usage Mobile Usage Among IT Professionals TEKsystems.com 19

20 Impact of Social Media Mobile Usage Mobile Usage Among IT Professionals Employers should be mindful of how they mine for candidates via mobile devices. Forty-seven percent of IT professionals always or frequently use a mobile device when searching for a new job. Sixty-seven percent of IT professionals say their biggest challenge is that the website is not mobile optimized or there is a poor user experience. Those that have a bad mobile experience may not spend the time to reapply through another device, causing employers to miss out on candidates. (IT professionals) How often do you use a mobile device (smartphone/tablet) when searching for a new job opportunity? (IT professionals) What are the biggest challenges when using a mobile device (smartphone/tablet) to search for a new job opportunity? 47% 23% 30% The website is not mobile optimized/poor user experience I can not upload my resume I can not apply for the job via the mobile site I don t trust or am uncomfortable with the security of the mobile site Other I can not upload my LinkedIn profile 18% 13% 10% Always/ frequently Sometimes Rarely/never 34% 43% 67% TEKsystems.com 20

21 Impact of Social Media Mobile Usage About TEKsystems People are at the heart of every successful business initiative. At TEKsystems, we understand people. Every year we deploy over 80,000 IT professionals at 6,000 client sites across North America, Europe and Asia. Our deep insights into IT talent management enable us to help our clients achieve their business goals while optimizing their IT workforce strategies. We provide IT staffing solutions, IT talent management expertise and IT services to help our clients plan, build and run their critical business initiatives. Through our range of quality-focused delivery models, we meet our clients where they are, and take them where they want to go, the way they want to get there. Visit us online at TEKsystems 7437 Race Road, Hanover, MD TEKsystems, Inc. is an Allegis Group, Inc. company. Certain names, products and services listed in the document are trademarks, register trademarks, or service marks of their respective companies. Copyright 2014 TEKsystems, Inc. All Rights Reserved. TEKsystems.com 21