Cloud Telephony from Blue Saffron

Size: px
Start display at page:

Download "Cloud Telephony from Blue Saffron"

Transcription

1 Cloud Telephony

2 Cloud Telephony from Blue Saffron Blue Saffron combines Gamma s Cloud based Telephony service, Horizon, with a configurable IT support package to deliver an industry defining cloud operated telephony solution. Flexibility in working practice has been the key to successful service implementations. We are equally as comfortable in managing turnkey deployment as working alongside your in-house team to deliver a fully configured system. The service is delivered on a rental or operational cost model mitigating the up-front or capital investment more usually associated with deploying advanced telephony solutions of this type. Simple Pricing based on a monthly per extension fee Always-on Easier to budget, this means that we can deliver a complete solution for clients, priced on a per user or per extension per month basis, with a range of tariffs that can be configured to include bundled options such as free UK Local, national and mobile calls. Use is governed by an Acceptable Use Policy. International calls are provided at highly competitive rates. The Horizon telephony service is built on a highly resilient, highly available system and network architecture. Your phone system is always on and is always accessible, functioning independently of any local IT system or network outages. Is it for me? We profile some typical use cases later in this document but if you need the following then YES! Multi-site Low capital expenditure Operational Flexibility Easy Administration 1

3 How does it all work? Horizon is a Cloud based Telephony Solution. All platform infrastructure is managed within Gamma s corporate grade data-centers and calls are made with emphasis on control and administration through the web. Calls are made using a Horizon configured handset (Cisco or Polycom), softphone (Windows) or mobile device. 1 Premium Quality Handsets plus desktop and mobile clients Horizon proivides highly flexible connection options with it s optional desktop and mobile clients, and a choice of of premium handsets from a range of manufacturers. An easy-to-use web interface providing feature control and valuable user information With an experienced in-house software development team, we can provide a positive user experience for both service use and performance monitoring. 2 3 The Gamma IP network, reliable and secure We lead on quality of service, scale and reliability. In addition to the network, we can easily and quickly manage the transfer of existing phone numbers onto the Horizon platform. 4 Call Controller Platform The Broadsoft call controller platform, supports millions of business users worldwide and is the world s leading call controller platform. 2

4 What is required? Horizon is designed to enable phones to be automatically and securely connected to the central platform through your existing network infrastructure. Typically, where possible, we favour the provision of internet connectivity specifically configured for the carriage of voice traffic. Is It Expensive Or Difficult To Install? The phones are pre-configured and can be connected directly through your network. The Horizon service allows you to plug the phones into your existing network infrastructure. The phones are designed to automatically connect securely to the platform via any Internet connection, but in a small proportion of instances some minor configuration changes to internal network infrastructure might be required. What Changes might I need to make to my existing infrastructure? Blue Saffron will help you assess the cost and impact of any changes that may be required before making a commercial commitment. Our Assessment, Remediation and Management (ARM) process, addresses critical technical questions such as:- Plugging Phones Into Your Existing Network What is the impact on cabling infrastructure? Decommissioning Legacy Technology What are your network access options for replacing legacy ISDN30? Impact On Your Infrastructure What network capacity is required to support your users? Power to the Handsets Does your network switches support Power Over Ethernet (PoE)? Network Access What are the best business options for connectivity? 3

5 High quality voice The design philosophy underpinning service delivery and management means that the underlying infrastructure is optimised to deliver a high quality service consistent with a traditional telecoms experience. Compression The handsets supported on the Horizon platform support a range of well established compression techniques or CODEC s This allows voice traffic to be compressed to optimise quality. Dedicated voice bandwidth The delivery of this service can be configured to use dedicated voice bandwidth separated from general Internet traffic, this will typically include segregating the voice and Internet traffic on the LAN. Using Gamma provisioned network to deliver the voice traffic will entail that we can deliver an end to end SLA from the handset through to the Horizon call platform. Continual service monitoring Gamma and Blue Saffron combined to provide extensive monitoring and management of all core infrastructure components to deliver a fully managed and optimised service. 4

6 How Cloud Telephony can make life easier Horizon is ideal for any size of business and is highly-effective for organisations that have more than one site. The system is capable of serving companies with hundreds and indeed thousands of employees. We illustrate typical Horizon use cases below: Dynamic businesses that want flexibility Businesses with employees who are regularly on the move or out of the office will never lose calls as each user can simply instruct the system, at the click of a mouse, to determine where calls should be sent: be it their desk, their mobile (or both) or a colleague. And if they miss a call they can pick up their voic no matter where they are. Ideal for multi-sites The service is administrated and operated centrally so you don t need an expensive system on each site. Horizon connects branch offices together, calls are free between locations and mobiles and staff can share common dial plans and directories. Organisations that prefer outsourcing and Opex Hosted on your behalf, there are no expensive maintenance or running costs and you only pay for what you use. Organisations that need business continuity solution In the event of business disruption the services can be rapidly moved across to a backup plan that can include, for example, diverting calls to different locations without loss of functionality and without expensive call forwarding costs. Improving customer relationship contact Put calls on hold, play marketing messages or music on hold, move calls seamlessly between users and offices, your customers will get the best experience when calling your business. Training and monitoring Horizon provides a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, both inbound and outbound and configured simply with a few clicks of a mouse. 5

7 Cloud Telephony: The Benefits Horizon is a fully featured PBX based on cloud technology, a single administrative interface delivers a consistent, advanced features across your entire organisation independent of physical location. One phone system regardless of location Multiple offices? Multiple locations? Users working from home? Regardless of location these users will all appear as part of the same telephony system. This negates the need to deploy systems at each location. Users can be conveniently organized by location, department or groups. Work from anywhere The features of the platform enable users to work remotely, with complete control over where calls are delivered and how they are managed. Home-workers can connect over most standard internet arrangements. This functionality also extends to mobile users who can connect via a softphone on a laptop, support is also offered for a softphone app for tablets and smartphones. Simplify your IT Horizon is designed to deliver a complete feature rich and versatile telephony solution for the single office and extension, through to multi-site offices requiring multiple extensions. Expensive and independent phone systems become a thing of the past. Whilst the service works over most Internet connections for best results common practice dictates a dedicated voice connection which can be provisioned as part of the service. Lower Call Charges Calls can be transferred between Horizon and supported locations at no incremental cost. Additionally home-workers can access and make calls from their home environment reducing monthly expense. Advanced Call Management The solution delivers all the call management features you would expect from a traditional on-site telephony system and much more. There are additional services such as call recording, auto-attendant, call queue management, desktop assistant, hunt groups, disaster recovery options, twinning and end-user profiling all providing important functional compliments. Further applications are being developed as the service continues to evolve but you don t have to worry about upgrading the technology it is done for you, just one of the many benefits of a cloud based solution. Lower cost of ownership Handsets are delivered pre-configured so no time and energy expended on setup. Administration is simply managed through your own web portal. Independent managed phone maintenance contracts are consigned to history. Predictable pricing A single subscription per extension and based on a selectable tariff, outbound calls to 01, 02, & 03 numbers along with mobile can be bundled into the monthly subscription. International call rates are highlycompetitive. Fraud Protection This service also includes supplements such as a Fraud Management Systems which help to protect against fraudulent activity such as hacking or excessive unauthorised call spends. 6

8 In built disaster recovery leveraging gamma s resilient service infrastructure The Horizon platform is located in UK data centres, a fully resilient (N+1) format that is underpinned by an extensive network. Managed as a full end-to-end solution the service delivers a high quality consistent end-user experience. Advance User Features, Allow your employees to manage their calls more effectively A control panel accessible via the web or dial-in enables your users to administer and control telephony features include an array of calling and network features. How might Horizon impact my costs? Typically when preparing a business case for Horizon deployment hard cost reduction is amongst the top requirements. Increased employee productivity and business continuity also feature highly. In the over whelming majority of cases some cases clients do indeed secure an operational cost saving. Key contributions to this are: 1 Reduced calls costs, UK local, national and mobile charges can be included in the fixed monthly extension fee (acceptable use policies apply). 2 Simplified management of the technology environment, no PBX switchboard maintenance or hardware support costs. 3 Eliminating the need for expensive ISDN rental and PBX phone system at 4 each location. Central self-service administration reducing the overall cost burden of managing the phone system estate. 7

9 Advanced User Features, Allow your employees to manage calls more effectively Enable your users to administer and control their telephony, including an array of calling and network features, through a web-based control panel or a dial-in administration function. Features One Number Anywhere Description Horizon integrates your fixed and mobile capabilities so that you never miss a call. Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voic box can be accessed from any device. Availability Profile Call Forwarding Call handling Twinning Blacklists Incoming Call Settings Users can set their profile to Available, Busy, and Out of Office Or Unavailable. This allows the user to define how inbound calls are managed for each profile; including ring an alternative number, send to voic , me a notification. This can be setup and then activated or deactivated as required. All calls can be forwarded, or calls from specified numbers can be forwarded. The user can define what happens to calls when they are busy, when the call is unanswered, when unreachable. Simultaneous inbound calling. This enables the user to specify up to 4 different numbers that will simultaneously ring when their DDI is called. The user can add any number to their blacklist by simply accessing the user admin portal; Selecting a number from their incoming call list, manually adding a number or selecting a number in the existing contacts list. Each user can define their policies for inbound calls, administrators can decide which of these policies are available to the users: - Reject withheld numbers Enable music for calls on hold Present incoming caller s ID external Calls Present incoming caller s ID for internal calls Do not disturb Call Notify Sequential Ring Call History Remote Office Voic Conferencing Hot-desking Softphone Each user has a notification address. The user can request notifications when receiving calls from specific numbers. The user can specify up to 5 numbers. The sequential ring parameters can be applied to either all calls from any number or from specific numbers. This provides a complete record for that phone extension over time. This application allows the user to make phone calls from any specified remote phone and have the calls billed to the business. This service also directs all calls coming to the user s business phone number to ring the remote office phone. Voic is provided as standard as part of the subscription, this includes a.wav sent to the users address or voic can be picked up via the voice portal. N-Way calling for convenient collaboration with colleagues The administrator defines which extension can be used as a hot desk. Once enabled the user can then receive and make calls from the temporary extension. The Horizon Desktop Client lets you connect your office phone to your preferred business device, such as a laptop or PC. It works seamlessly with the Horizon service and mobile client to ensure that you can control your user account and handle calls efficiently, wherever you are. Integrator Our CRM Integrator can enable easy integration with your CRM program. It also provides interaction with key programs such as Microsoft Outlook and Microsoft Lync

10 Centralised Administration and Management Assigned administrators can implement policies across the whole user base regardless of location; these can be policies will define the functionality available to the users, through their own user admin panel. Feature Set Summary Description User Management Device Management Number Porting Site Management Users can easily be added or removed, there is an option for bulk upload Assign devices to users & manage phone extensions by device. Authenticated Horizon devices can be plugged & unplugged no complex configuration. A wide range of industry relationships that enable you to retain, valuable well known numbers that already in use. Each location can be defined within the platform with its their own configuration:- Creation and assignment of users for each site Creation & management of groups Manage Numbers - assign DDI s to individuals and groups Schedules: Defining open & closed hours for inbound call routing Call Barring: Define the call barring option for each site Authorisation Codes, request authorisation before making a call Call Policy: CLI presentation, this can be extension, site, company. Administration Create add and delete departments Manage your subscriptions and functionality Manage and assign numbers to the system Call Groups Call Queuing Hunt Groups Auto Attendant: Dial 1 for accounts dial 2 for sales etc. These can be set up on a company, site or department (group) basis. Call Pickup Policies: Call pickup can be again on a company, site or group (department) basis. Call Parking: Define the central policies for parking calls Management: Manage, control & distribute important inbound calls, as users become available, reducing the risk of losing valuable incoming calls. Customised messaging: Customise your welcome and hold music and set up a comfort message at timed intervals to let the caller know their call is important User breakout: Add a specific digit to the Call Queue Group to let a caller break out of the queue to leave a voic message Queue up to 25 calls Simultaneous Hunt Group: (See below) Instantly deliver the call to all available contacts within the Call Queue Group The system supports 5 Hunt group ring orders. It also has call forwarding options, voic box and time of day scheduling:- Regular: Send to the next available user Circular: Restarts the list once the last user has been called Simultaneous: Sends the call to all users Uniform: Routes the call to the user who has been idle the longest Weighted: Set your preferences using % weighting Call Transfer Call Conference Call Recording Define your policies for how calls are transferred Create conference groups Supported on both an individual & group basis. Supports on-demand facility. Users can choose to record the entire call at any time during a conversation. The whole conversation from the beginning will be recorded. Regulatory requirements need to be checked on an individual client basis to ensure compliance. Long term archiving of calls is not included. 9

11 Your Choice of Phone Horizon can be used with a range of handsets from a choice of manufacturers. An easy-to-use desktop client is an option. Contact Blue Saffron for a full list of compatible hardware, features and options. Some current examples include: Polycom VVX410 Mid-range business Polycom VVX500 Performance business media Polycom VVX310 Ideal entry-level for low media phone phone, best-in-class desktop to moderate call volumes 12 lines or speed dials productivity and unified 6 lines or speed dials 3.5 colour TFT communications for busy 208 x 104 pixel resolution 320 x 240 pixel resolution professionals 2 x Ethernet 10/100/1000 Polycom HD Voice up to 12 line appearances or 7KHz on all audio paths speed dials 2 x Ethernet 10/100/ x 240 pixel resolution 3.5 colour touch screen Additional expansion units and conference phones available, please contact us for more details. SoundPoint IP450 Ideal for general office use Backlit display (B&W) 2 line keys Programmable key/busy light SoundPoint IP331 and IP335 Ideal for basic telephony or warehouse/high-use areas Backlit display (B&W) only available on 335 device 1 line key SoundPoint IP650 Ideal for high-performance and features such as executive offices or receptionists Backlit display (B&W) 2 line keys Programmable key/busy light 10

12 SPA525G Ideal for high-performance executive offices + Bluetooth connectivity Hi-res colour display Bluetooth compatible WiFi compatible 2 line keys 3 programmable keys/ busy lights SPA502G Entry-level device for general office use Backlit display (mono) 1 line key SPA504G Ideal for general office use Backlit display (mono) 2 line keys 2 programmable keys/ busy lights Analogue converter boxes are available, please contact us for more details. SPA509G 12-line IP phone with programmable keys Backlit display (B&W) Supports up to two 32-button attendant consoles Supports PoE Cisco 302D DECT Cordless Handset Ideal for customers needing mobility High-quality sound Business-essential call features 50m indoor/300m outdoor range 11

13 About us About Gamma, Our Technology Partner Gamma, a London limited company, have been providing IP Telephony solutions since 2006 with many thousands of hosted telephony users and well over 150,000 SIP trunk channels. Their network carries hundreds of millions of IP minutes per month. The service is backed by a dedicated provisioning, support and development teams. Many of products are accredited to ISO27001, ISO and ISO Gamma have porting agreements with all major carriers ensuring that in the vast majority of circumstances there will be no need to sign up to new numbers. Number porting is highly automated offering full number management. Fraud management control is an implicit solution feature and works to mitigate on-going fraud risk. About Blue Saffron (BSL) Blue Saffron s (BSL) proposition is more than just IT. We know what it takes to develop a tailored, workable and effective IT and Telecommunications strategy. Equipping businesses with the means to develop and grow their IT ecosystem in line with the demands of 21st century business, integrating: Remote IT support services Cloud-based technology solutions & services Integrated telecommunications At the core of BSL s philosophy is a customer centric approach, understanding each company s unique requirements. We work with each customer engagement to deliver a bespoke, cost-effective IT infrastructure and support solution Find Out More Contact us today to find out how Blue Saffrons Horizon hosted telephony platform can benefit your business. Telephone Fax Website Post Blue Saffron Limited Suite LM Building 1-2 The Leathermarket Weston Street London SE1 3ER 12

Horizon. A complete communications service for your business

Horizon. A complete communications service for your business Horizon A complete communications service for your business Easily control your fixed and mobile telephony Horizon is a complete communications service for your business that provides an extensive range

More information

HORIZON HOSTED VOIP A COMPLETE COMMUNICATIONS SERVICE FOR YOUR BUSINESS

HORIZON HOSTED VOIP A COMPLETE COMMUNICATIONS SERVICE FOR YOUR BUSINESS HORIZON HOSTED VOIP A COMPLETE COMMUNICATIONS SERVICE FOR YOUR BUSINESS Easily control your fixed and mobile telephony Horizon is a complete communications service for your business that provides an extensive

More information

HORIZON HOSTED TELEPHONY

HORIZON HOSTED TELEPHONY HORIZON HOSTED TELEPHONY A COMPLETE COMMUNICATIONS SERVICE FOR YOUR BUSINESS Easily control your fixed and mobile telephony Horizon is a complete communications service for your business that provides

More information

A complete communications service for your business

A complete communications service for your business A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS HORIZON? Horizon is a complete communications service for business that provides an extensive

More information

A complete communications service for your business

A complete communications service for your business A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS Genius Hosted Communications? Genius Hosted Communications is a complete communications service

More information

A complete communications service for your business

A complete communications service for your business A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS HORIZON? Horizon is a complete communications service for business that provides an extensive

More information

A complete communications service for your business

A complete communications service for your business A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS HORIZON? Horizon is a complete communications service for business that provides an extensive

More information

Unity Hosted Telephony service

Unity Hosted Telephony service Unity Hosted Telephony service Easily control your fixed and mobile telephony WHAT is Hosted Telephony? WHAT IS A HOSTED TELEPHONE SERVICE Hosted Telephony is a complete communications service for business

More information

A complete communications service for your business

A complete communications service for your business Hosted services A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS HORIZON? Horizon is a complete communications service for business that provides

More information

A business grade phone system

A business grade phone system A business grade phone system that won t break the bank. No line rental cost No hidden charges How are you going to communicate more effectively? Want to improve your competitive advantage? No line rental

More information

A complete communications service for your business

A complete communications service for your business A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS HORIZON? Horizon is a complete communications service for business that provides an extensive

More information

A complete communications service for your business

A complete communications service for your business Horizon A complete communications service for your business www.welcomm.co.uk Easily control your fixed and mobile telephony Horizon is a complete communications service for your business that provides

More information

Cloud IPT. A complete communications service for your business

Cloud IPT. A complete communications service for your business Cloud IPT A complete communications service for your business Easily control your fixed and mobile telephony Cloud IPT is a complete communications service for your business that provides an extensive

More information

Horizon. A complete communications service for your business

Horizon. A complete communications service for your business Horizon A complete communications service for your business Easily control your fixed and mobile telephony Horizon is a complete communications service for your business that provides an extensive range

More information

Telephony from the cloud

Telephony from the cloud Telephony from the cloud Flexible, modern voice communications made simple 360 Talk Get to know 360 Talk 360 Talk is the #1 cloud business phone system that eliminates expensive on-premise telephony equipment,

More information

Hosted & Cloud Communication Services

Hosted & Cloud Communication Services Hosted & Cloud Communication Services Flexible cloud-based communications for business. The Cavendish Hosted Communications Service Cloud Communications Our new cloud-based Hosted Communications service,

More information

Hosted Voice Exchange. High definition telephony for growth you control

Hosted Voice Exchange. High definition telephony for growth you control Hosted Voice Exchange High definition telephony for growth you control 2 Contents About HVX... 4 Why choose HVX?... 4 The Business Benefits... 5 HVX Handsets... 6 Key Features... 8 Productivity and efficiency

More information

THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH

THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH -002 INTRODUCTION INTRODUCTION Whether you are a growing company or an established company looking

More information

CloudPBX. A Big Business Phone System without the Big Business Price. Are you ready to upgrade your communications services?

CloudPBX. A Big Business Phone System without the Big Business Price. Are you ready to upgrade your communications services? CloudPBX A Big Business Phone System without the Big Business Price Are you ready to upgrade your communications services? UPGRADE YOUR COMMUNICATIONS SERVICE Link s CloudPBX brings a big-business phone

More information

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish The Foehn Transparent Pricing Guarantee The Most Flexible Cloud Phone System By Experts from Start to Finish -002 Introduction INTRODUCTION Whether you are a growing company or an established company looking

More information

BUYER S GUIDE FUSIONWORKS BUYER S GUIDE 03/04/2016

BUYER S GUIDE FUSIONWORKS BUYER S GUIDE 03/04/2016 FUSIONWORKS BUYER S GUIDE 03/04/2016 BUYER S GUIDE Contents: Overview 3 Select a Calling Plan 3 Select Usage & Phone Features 4 Select Employee and Phone Features 4 Common Area Seat Features 4 Voice Seat

More information

What is ViP? ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you.

What is ViP? ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you. What is ViP? Voice internet Phone ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you. We bundle in all the hardware, software,

More information

Arcus Business Connect

Arcus Business Connect A Solution Built for Success Arcus Business Connect is a hosted PBX phone solution. It allows you to use phones over the internet. This cloud-based technology eliminates the need for hardware systems and

More information

BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU.

BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU. BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU. Manage business calls quickly and easily Work better with colleagues Save money on set-up, maintenance and calls Get a long-term flexible solution Have

More information

Small Business Phone System Solutions HOSTED PBX OVERVIEW

Small Business Phone System Solutions HOSTED PBX OVERVIEW Small Business Phone System Solutions HOSTED PBX OVERVIEW ABOUT VOXOX Voxox is an innovator in cloudbased unified communications a n d V o I P s o l u t i o n s f o r c o n s u m e r, b u s i n e s s a

More information

Communications For Greater Operating Profit

Communications For Greater Operating Profit Communications For Greater Operating Profit INET HOSTED - THE NEXT GENERATION? Digitel s Intelligent Network (INET) Hosted Services is delivered via a high capacity Next Generation network providing a

More information

BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE.

BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE. BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE. A comprehensive guide to setting up and using the many features of BT Cloud Voice, and how they can help you get the very best out of your business. WHAT S

More information

RingCentral Office Product Overview UK. Learn what a cloud phone system can do for your business.

RingCentral Office Product Overview UK. Learn what a cloud phone system can do for your business. RingCentral Office Product Overview UK Learn what a cloud phone system can do for your business. RingCentral Office Product Overview Cloud Business Phone Systems RingCentral is the market leader in cloud

More information

A state of the art phone system, hosted securely and reliably in the Cloud.

A state of the art phone system, hosted securely and reliably in the Cloud. Business Telecommunications and Collaboration A state of the art phone system, hosted securely and reliably in the Cloud. What is? It is a hosted telephony system, available to use as a service on a monthly

More information

Hosted PBX. A fully-featured Unified Communications solution made easy. Making technology easy and enjoyable

Hosted PBX. A fully-featured Unified Communications solution made easy. Making technology easy and enjoyable Hosted PBX A fully-featured Unified Communications solution made easy. Making technology easy and enjoyable Page 2 Making technology easy and enjoyable Don t let the complexity, cost and inflexibility

More information

www.shopglenwood.net info@glenwoodtelco.net 866-756-4746 Hosted IP PBX

www.shopglenwood.net info@glenwoodtelco.net 866-756-4746 Hosted IP PBX www.shopglenwood.net info@glenwoodtelco.net 866-756-4746 Hosted IP PBX Upgrade Your Communications Service Are you ready to upgrade your communications services? Our hosted IP PBX brings a big-business

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

Your guide to Hosted Telephony

Your guide to Hosted Telephony Your guide to Hosted Telephony www.bpnetworks.co.uk 0844 822 1212 Contents What is Hosted telephony? 3 How your business can benefit... 4 Hardware & Features 5 Price Overview 6 www.bpnetworks.co.uk 0844

More information

Hosted Telephony. An Introduction to Our Hosted Services. Managing your Customers. IPW Products. IPW Hosted Telephony

Hosted Telephony. An Introduction to Our Hosted Services. Managing your Customers. IPW Products. IPW Hosted Telephony Hosted Telephony An Introduction to Our Hosted Services IPW Hosted Telephony About IP Wholesale Why partner with IPW? Features of IPW Hosted Telephony Page 2 Managing your Customers Web Portal Wallboard

More information

TXI Telephony Product Book 2012 2012

TXI Telephony Product Book 2012 2012 TXI Telephony Product Book 2012 2012 PRICING, HOW TO This section details the common pricing scenarios for the following: Receptionist Call Centre SIP Trunking Fax to Email Messaging Receptionist: Receptionist

More information

BT Cloud Phone. Datasheet. A phone system that s built for business. BT Cloud Phone User Feature Packs.

BT Cloud Phone. Datasheet. A phone system that s built for business. BT Cloud Phone User Feature Packs. BT Cloud Phone. Datasheet. A phone system that s built for business. BT Cloud Phone is a call-management service that s hosted in the cloud and uses the latest Voice over IP (VoIP) technology. So you have

More information

Hosted PBX. What Is It? What Features Does It Have? How Will It Help My Business?

Hosted PBX. What Is It? What Features Does It Have? How Will It Help My Business? 1 Hosted PBX What Is It? What Features Does It Have? How Will It Help My Business? Hosted PBX Hosted PBX delivers an enterprise-grade phone system to small and medium-sized businesses via the cloud. It

More information

Simplify your business telephony with a hosted voice solution.

Simplify your business telephony with a hosted voice solution. IT Services. Simplify your business telephony with a hosted voice solution. Deliver HD voice, video, and a host of advanced features without the expense of an onsite pbx. itservices.ricoh.com.au We ve

More information

VIRTUAL COMMUNICATIONS EXPRESS FEATURE DESCRIPTIONS

VIRTUAL COMMUNICATIONS EXPRESS FEATURE DESCRIPTIONS VIRTUAL COMMUNICATIONS EXPRESS FEATURE DESCRIPTIONS End-User Features: All end users are provided with the features described in this section. Alternate Numbers Enables users to have up to ten phone numbers

More information

Magnet Voice. What s Involved? Why choose Magnet Voice in the Cloud?

Magnet Voice. What s Involved? Why choose Magnet Voice in the Cloud? integrates all the voice communication needs of your business in the cloud. We re taking Irish Business Calls to the Cloud, be part of it! Why choose in the Cloud? What s Involved? Business Continuity

More information

Ready to Upgrade Your Communications Services?

Ready to Upgrade Your Communications Services? Ready to Upgrade Your Communications Services? Having trouble answering inbound calls as your company grows? Need an easier way to stay connected to employees who are off site or from home? Our Hosted

More information

HOSTED VOICE. Upgrade Your Communications Service. Standard and Premium Service Levels

HOSTED VOICE. Upgrade Your Communications Service. Standard and Premium Service Levels HOSTED VOICE Upgrade Your Communications Service Are you ready to upgrade your communications services? Our Hosted Voice brings a big-business phone system to you at a lower cost - and it s easy to use

More information

Mistral Hosted PBX. The future of business phone systems

Mistral Hosted PBX. The future of business phone systems Mistral Hosted PBX The future of business phone systems Tel: 0870 751 6300 Web: www.mistral.net Mistral HOSTED PBX is a revolutionary futureproof way of implementing your office or enterprise phone system.

More information

VoIPCortex IP PBX features and benefits

VoIPCortex IP PBX features and benefits VoIPCortex IP PBX features and benefits Based on our strategy and using our core VoIPCortex platform we have optimised a small but powerful range of IP PBX solutions to suit a broad set of customer requirements.

More information

ipecs Cloud from Ericsson-LG Enterprise

ipecs Cloud from Ericsson-LG Enterprise ipecs Cloud from Ericsson-LG Enterprise SIMPLIFIED COMMUNICATIONS With ipecs Cloud What is ipecs Cloud? ipecs Cloud brings all of the features you know and love from an on-premise phone system and delivers

More information

RingCentral Office System. Cloud-based phone system for your business.

RingCentral Office System. Cloud-based phone system for your business. RingCentral Office System Cloud-based phone system for your business. Cloud-based Business Phone Systems At one time companies turned to hardware-based systems for basic telephone services, such as call

More information

Business VoIP service

Business VoIP service A simpler way to manage your business calls Make and receive calls from anywhere with a phone system that is hosted in the cloud. Save on set-up, maintenance and call charges. Have reassurance that we

More information

Select the IP Telephony features that best suit you

Select the IP Telephony features that best suit you TELSTRA IP TELEPHONY FEATURE PACKS The Telstra IP Telephony feature packs offer a tailored solution for your business. Select the IP Telephony features that best suit you There are many ways to harness

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is rapidly replacing ISDN

More information

Introducing hosted telephony from Foehn

Introducing hosted telephony from Foehn Hosted Telephony Introducing hosted telephony from Foehn Whether you are a start up wanting to appear like an established, professional company or an established company looking to reduce operational budgets

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

Wellwood Communications Limite d

Wellwood Communications Limite d Wellwood Communications Limite d Unified Communications Platform, ipecs UCP ipecs UCP is Ericsson-LG Enterprise s unified communications platform designed to help organisations communicate and collaborate

More information

Learn what a cloud phone system can do for your business.

Learn what a cloud phone system can do for your business. RingCentral Office Product Overview Learn what a cloud phone system can do for your business. RingCentral Office Product Overview Complete Business phone system Cloud Business Phone Systems Call and fax

More information

Hosted IP Telephony. An easy to understand guide. A white paper from Mason Infotech September 2013. Helping business communicate

Hosted IP Telephony. An easy to understand guide. A white paper from Mason Infotech September 2013. Helping business communicate Hosted IP Telephony An easy to understand guide A white paper from Mason Infotech September 2013 Contents Introduction What is hosted telephony? Who is hosted good for? Why consider hosted telephony? The

More information

BUYER S GUIDE CLOUD VOICE BUYER S GUIDE 01/30/2015

BUYER S GUIDE CLOUD VOICE BUYER S GUIDE 01/30/2015 CLOUD VOICE BUYER S GUIDE 01/30/2015 BUYER S GUIDE Contents: Overview 3 Select a Calling Plan 3 Select Usage and Phone Features 3 Select Employees and Phone Features 4 Commom Area Seat Features 4 Employees

More information

KIPCOM Limited. Contrex Service Description

KIPCOM Limited. Contrex Service Description KIPCOM Limited Contrex Service Description CONTREX Contrex represents a new generation of communications platform. This new generation of PABX s is often referred to as an IP based PABX. The 'IP' refers

More information

Mitel MiCloud Business Phone System

Mitel MiCloud Business Phone System Mitel MiCloud Business Phone System Communications in the Cloud Mitel MiCloud Business is an affordable and feature-rich phone system for small to mid-sized businesses. Fully hosted, maintained and supported

More information

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications MyCloud Dedicated Unified Communications (UC) Transforming Business Communications Businesses need communications tools that make their work easier and are available anywhere, anytime including within

More information

Contents How do I gain access to the Horizon website... 2 Logging in as the Administrator... 2 How do I customise my Dashboard?...

Contents How do I gain access to the Horizon website... 2 Logging in as the Administrator... 2 How do I customise my Dashboard?... Contents How do I gain access to the Horizon website... 2 Logging in as the Administrator... 2 How do I customise my Dashboard?... 2 How do I setup the Horizon GUI?... 3 How do I setup the Company Administration?...

More information

Upgrade Your Communications Service Standard and Premium Service Levels Real Business Benefits!

Upgrade Your Communications Service Standard and Premium Service Levels Real Business Benefits! Digital Phone Upgrade Your Communications Service Are you ready to upgrade your communications services? Our hosted IP PBX brings a big-business phone system to you at a lower cost - and it s easy to use

More information

RingCentral Office. Learn what a cloud-based phone system can do for your business. RingCentral Office Overview 091710

RingCentral Office. Learn what a cloud-based phone system can do for your business. RingCentral Office Overview 091710 RingCentral Office Learn what a cloud-based phone system can do for your business. RingCentral Office Overview 091710 For more information, call. Cloud-based Business Phone Systems At one time companies

More information

Communication that revolves around you

Communication that revolves around you Communication that revolves around you Page 2 Page 3 Unified Communications Orbit brings all your communications together, regardless of how and where they started desk phone, mobile, email, SMS, chat

More information

G Cloud Service Description Premier Hosted Voice Software as a Service March 2014

G Cloud Service Description Premier Hosted Voice Software as a Service March 2014 G Cloud Service Description Premier Hosted Voice Software as a Service March 2014 Premier Choice Telecom has been a trusted provider of communications solutions for businesses for over 12 years. Our clients

More information

Fully Managed, Enterprise-Grade Phone System

Fully Managed, Enterprise-Grade Phone System Access Cloud Hosted PBX Fully Managed, Enterprise-Grade Phone System Access One Since 1993, Access One has been a privately-held business technology and communications services provider headquartered in

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

Plans Comparison. 855.900.KUMO (5866) sales@joinkumo.com. sales@joinkumo.com www.joinkumo.com 855.900.KUMO

Plans Comparison. 855.900.KUMO (5866) sales@joinkumo.com. sales@joinkumo.com www.joinkumo.com 855.900.KUMO Plans Comparison 855.900.KUMO (5866) sales@joinkumo.com Page 1 of 5 Elevate your business with scalable solutions and accessible services in the cloud. ON-DEMAND FLEXIBILITY Fully On-Demand Cloud Services

More information

VoIPOffice. VoIPOffice Hosted Edition provides advanced features such as Unified Messaging, Automatic Call Distribution,

VoIPOffice. VoIPOffice Hosted Edition provides advanced features such as Unified Messaging, Automatic Call Distribution, Telappliant Hosted Edition is the next generation call management solution providing ultimate flexibility and features, all via a high speed Internet connection. Hosted Edition provides all of the benefits

More information

DigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV

DigiDial- VoIP SSMM Service Overview     No Boundaries outside the box of traditional telephony      P er ver OecioV DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the

More information

Why prioritise cloud telephony for your business?

Why prioritise cloud telephony for your business? Why prioritise cloud telephony for your business? Your insight to getting into The Cloud A 360 Solutions White Paper Overview There is much talk about hosted or cloud-based telephony and the rapid adoption

More information

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features Feature Name Unlimited Extensions Unlimited Auto Attendants Unlimited Voicemail Boxes ACD Features Feature Description With Evo IP-PB you can add an extension at any time, with no limits and no need to

More information

ncloud PBX ncloud PBX Provides Redundancy, Scalability, and Convergence for your Company! IP Communication:

ncloud PBX ncloud PBX Provides Redundancy, Scalability, and Convergence for your Company! IP Communication: ncloud PBX ncloud PBX Provides Redundancy, Scalability, and Convergence for your Company! ncloud is a NetCarrier developed platform designed for the next generation of business owners who demand increased

More information

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

Feature Seat and Device Summary

Feature Seat and Device Summary CLOUD VOICE COMPREHENSIVE, ENTERPRISE-GRADE COMMUNICATION Feature Seat and Device Summary Customized Cloud Communication Services Cloud gives companies the benefits of a cloud service such as simplified

More information

Amcom IP Tel POWERED BY BROADSOFT

Amcom IP Tel POWERED BY BROADSOFT Amcom IP Tel POWERED BY BROADSOFT Unified Communications as a Service Unified Communications (UC) brings together all your real-time communication services such as IM, telephony, video conferencing and

More information

MORE ACCESSIBILITY HIGHER QUALITY COMMUNICATIONS CONNECTING YOUR FUTURE KX-NS500 UNIFIED COMMUNICATIONS PLATFORM

MORE ACCESSIBILITY HIGHER QUALITY COMMUNICATIONS CONNECTING YOUR FUTURE KX-NS500 UNIFIED COMMUNICATIONS PLATFORM MORE ACCESSIBILITY HIGHER QUALITY COMMUNICATIONS KX-NS500 UNIFIED COMMUNICATIONS PLATFORM CONNECTING YOUR FUTURE 1 THE SYSTEM THAT GROWS WITH YOUR BUSINESS Save communication costs Save network costs Save

More information

Making telephony simple and effective ipecs emg80

Making telephony simple and effective ipecs emg80 Making telephony simple and effective ipecs emg80 1 Powerful and reliable communications supporting your enterprise IP/TDM Hybrid communication platform, ipecs emg80 ipecs emg80 delivers simple and reliable

More information

MyIP. Overview. listening, 6/3/2011 understanding, delivering

MyIP. Overview. listening, 6/3/2011 understanding, delivering MyIP Overview 1 Proposition MyIP includes our SIP trunking and hosted telephony services which are designed to be easy to sell, implement and use so that customers enjoy stable and resilience IP telephony

More information

BT Cloud Phone for your business. A guide to our IP Phones portfolio.

BT Cloud Phone for your business. A guide to our IP Phones portfolio. BT Cloud Phone for your business. A guide to our IP Phones portfolio. 2 Contents. 3 The IP phone range from BT Business. 3 An overview BT Polycom VVX range 4 An overview BT Yealink W52-P 5 An overview

More information

Frontier AnyWare. Overview. Built for reliability, productivity and convenience. Business continuity. Easy to use

Frontier AnyWare. Overview. Built for reliability, productivity and convenience. Business continuity. Easy to use Frontier Anyware With cloud-enabled solutions so you have access anywhere, from any device Overview is an affordable and feature-rich phone system for businesses. You receive great call quality, industryleading

More information

Levelling the Playing Field

Levelling the Playing Field ROGERS WHITE PAPER 1 Rev. May 2011 page 2 2 TABLE OF CONTENTS Introduction 3 Small Business Telephony Options 4 Basic Phone Service 4 Traditional PBX and Key Systems 4 Digital Services Business Cable and

More information

Introduction to Storm Hosted VoIP Phone Systems

Introduction to Storm Hosted VoIP Phone Systems Introduction to Storm Hosted VoIP Phone Systems About Storm Established in 1996, Storm own and operate a cloud based VoIP telephone service, created especially for businesses. Storm specialise in providing

More information

RingCentral Office. Learn what a cloud-based phone system can do for your business.

RingCentral Office. Learn what a cloud-based phone system can do for your business. RingCentral Office Learn what a cloud-based phone system can do for your business. RingCentral Office Learn what a cloud-based phone system can do for your business. Cloud-based Business Phone Systems

More information

communicatiothen A fully hosted phone system. No hardware installation, no maintenance and inclusive of upgrades. Welcome to The Future of Telecoms.

communicatiothen A fully hosted phone system. No hardware installation, no maintenance and inclusive of upgrades. Welcome to The Future of Telecoms. communicatiothen A fully hosted phone system. No hardware installation, no maintenance and inclusive of upgrades. Welcome to The Future of Telecoms. 0203 393 0000 Making life Introducing Hosted VoIP from

More information

ipecs CLOUD from Ericsson-LG Enterprise

ipecs CLOUD from Ericsson-LG Enterprise ipecs CLOUD from Ericsson-LG Enterprise SIMPLIFIED COMMUNICATIONS With ipecs Cloud What is ipecs Cloud? ipecs Cloud brings all of the features you know and love from an on-premise phone system and delivers

More information

Click on the PBX icon on the Admin screen to start building your PBX. The Phones page shows all the Phone Accounts and Hunt Groups you have created.

Click on the PBX icon on the Admin screen to start building your PBX. The Phones page shows all the Phone Accounts and Hunt Groups you have created. Creating a PBX The PBX feature allows you to put phones on your desks, which can make, receive, transfer and conference without investing in a physical PBX. It has all the features of a standard PBX system

More information

GREATER FLEXIBILITY CONNECTING YOUR FUTURE HIGHER QUALITY COMMUNICATION KX-NS700 UNIFIED COMMUNICATIONS PLATFORM

GREATER FLEXIBILITY CONNECTING YOUR FUTURE HIGHER QUALITY COMMUNICATION KX-NS700 UNIFIED COMMUNICATIONS PLATFORM GREATER FLEXIBILITY HIGHER QUALITY COMMUNICATION KX-NS700 UNIFIED COMMUNICATIONS PLATFORM CONNECTING YOUR FUTURE REDUCE COSTS INCREASE SATISFACTION IMPROVE EFFICIENCY CHOOSE THE SMART HYBRID PBX SYSTEM

More information

Access Cloud Hosted PBX

Access Cloud Hosted PBX Access Cloud Hosted PBX Hosted PBX Hosted PBX is a fully managed, enterprise-grade phone system that utilizes the latest cloud-based technology to connect your business without the high costs of a traditional

More information

Cloud Voice & Cloud UC Feature Comparison

Cloud Voice & Cloud UC Feature Comparison Clear Connections In The Cloud Cloud Voice & Cloud UC Feature Comparison September 05, 2014 FUS-CloudVoice-UC-Comparison-090514-D4.3.docx TABLE OF CONTENTS DOCUMENT REVISIONS... 3 INTRODUCTION... 4 COMMON

More information

OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE

OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE ITS TIME TO EXPECT MORE FROM YOUR PHONE PROVIDER NEW VOIP PHONES There s no bulky equipment to

More information

TELEPHONY BE A PRIORITY FOR YOUR BUSINESS?

TELEPHONY BE A PRIORITY FOR YOUR BUSINESS? WHY SHOULD HOSTED TELEPHONY BE A PRIORITY FOR YOUR BUSINESS? An Insight For Business Leaders 01 INTRODUCTION There is much talk about hosted or cloud-based telephony and the rapid adoption of this new

More information

Introduction to Storm Hosted VoIP Phone Systems

Introduction to Storm Hosted VoIP Phone Systems Introduction to Storm Hosted VoIP Phone Systems About Storm Established in 1996, Storm own and operate a cloud based VoIP telephone service, created especially for businesses. Storm specialise in providing

More information

The forecast looks bright for cloud based telephony

The forecast looks bright for cloud based telephony The forecast looks bright for cloud based telephony +44 (0)1925 530 111 enquiries@square1products.com 1 Do I need to consider the cloud? There is much talk about hosted or cloud-based telephony and the

More information

Superior Systems. Feature highlights include:

Superior Systems. Feature highlights include: Telephony Solutions Superior Systems Mother Technologies has been a Unify partner since 2002. Consistently innovative, Unify (formerly Siemens Enterprise Communications) manufacture the very best in telephony

More information

IP Voice Service Product Information

IP Voice Service Product Information IP Voice Service Product Information New Voice Media V1.5 Nov 2012 Document History Version Description Date 1.0 First Release May 2012 1.1 Minor revision to add codec and bandwidth requirements 31 st

More information

The cost effective and flexible alternative to ISDN

The cost effective and flexible alternative to ISDN SIP Trunks The cost effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service This document describes the benefits of the NEWT Digital PBX solution with respect to features, hardware partners, architecture,

More information

HOW A BETTER PHONE SERVICE WILL IMPROVE YOUR BUSINESS

HOW A BETTER PHONE SERVICE WILL IMPROVE YOUR BUSINESS HOW A BETTER PHONE SERVICE WILL IMPROVE YOUR BUSINESS Affordable and Reliable Ironton Global s cloud-based phone systems use the power of the Internet to deliver your phone service, eliminating the complexity

More information

io COMPLETE CLOUD VOICE

io COMPLETE CLOUD VOICE OnSite. Offstie. Traveling. Telecommuting. Desktop. Tablet. Smartphone. You want your employees to be dialed in, no matter where they are in the universe. Now, more than ever, maintaining an agile network

More information

Hosted VoIP for Business

Hosted VoIP for Business Your complete guide to Business VoIP Telephony Hosted VoIP for Business 1 Doc V1.0 Jan 2014 Table of Contents Hosted Desk- 3 VoIP today 3 What is Hosted VoIP? 4 How does Hosted VoIP work? 4 Is Hosted VoIP

More information

CHANNEL PARTNER DAY COMMUNICATION SERVICES

CHANNEL PARTNER DAY COMMUNICATION SERVICES CHANNEL PARTNER DAY COMMUNICATION SERVICES 1 August 2013 Communications Agenda - Introducing Communication Services - The 5C Strategy - What we do - VoIS Service Suite - Hosted IP PBX - Definition & Detail

More information