Omni-Channel Best Practices
|
|
|
- Giles Fletcher
- 8 years ago
- Views:
Transcription
1 Omni-Channel Best Practices How Companies can Survive in an Omni-Channel World Brussels, 28 th of March 2012 Jorij Abraham
2 Introducing Unic The European Omni-Channel Specialist
3 Your Presenter Introducing Me. Manager ecommerce TUI Manager ecommerce Magazijn de Bijenkorf
4 The Unic Group is rapidly expanding Pan-european Omni-Channel Specialist with Swiss Roots Core markets Adjacent markets Nearshore markets Subsidiaries in Core Markets Amsterdam Bern Brussels Karlsruhe Valencia Vienna Zurich Adjacent Markets Clients in UK, F, IT, DK, SWE Figures of the Unic Group 260 Employees from over 15 Nations 7 Office in 6 Countries Unic Page 4
5 Our Customers Mid- and Big size companies, Local & Global B2B2C Fashion Retail B2B Finance Other Unic - Page 5
6 What is Omni-Channel Management? Concept & Benefits
7 What is Omni Channel Management? From Single to Omni Single channel Multi-channel Cross-channel Omni-channel Customer experiences a single type of touch-point Customer experiences multiple channels acting independently Customer experiences multiple channels as part of the same brand. Customer experiences a brand, not a channel within a brand Only one channel is offered. The channels are organizational and technical silos There is a single customer view but the channels do not deliver the same brand experience. There is a single view on the customer and he is serviced consistently across all channels. The Sting Megapool.nl Mediamarkt Selexyz Bijenkorf Netflix Bijenkorf Netflix Unic AG Seite 7
8 What is Omni-Channel Management? Manage the Customer Experience across all Channels Flagship stores Sales reps Sales force Company website E-Kiosks/ATM Kiosk Outlets Brand shops Internet TV Call center Physical Direct Digital Mobile site Iphone app. Online chat Tablets The Experience Door-to-door Shop-in-shop Twitter IM Home advisors Retailers Indirect Social network sites Physical Agents Dealers Integrators Franchisers VARs Consultants Resellers Catalogues Magazines Flyers Unic AG Seite 8 Digital Online retailers Affiliates XML/EDI Comparison sites Online auctions Home shopping channels Classified adds sites
9 What is Omni Channel Management? Support the Customer Journey across each Touchpoint Orient (activate) Search (inform) Customize (configure) Compare (enable) Purchase (sell) Play (support) Share (stimulate) Dealer Brand Website Affiliate Shop-inshop Magazine Social sites Unic AG Seite 9
10 What is Omni Channel Management? Support the Customer Journey across each Touchpoint Orient (activate) Search (inform) Customize (configure) Compare (enable) Purchase (sell) Play (support) Share (stimulate) Dealer Brand Website Affiliate Shop-inshop Magazine Social sites Unic AG Seite 10
11 What is Omni Channel Management? Why go Omni-Channel? Because the Customer wants it! Purchase 20 80% % 80% 50% Information Gathering 30% 70% 90% Offline Channels Digital Channels Unic AG Seite 11 Forrester, Profiling the Multichannel Customer, July 2009
12 What is Omni Channel Management? Why go Omni-Channel? Because it Pays! Visit frequency 9.0 Web Winkel Mailorder Online only Shop only Multichannel Unic AG Seite 12
13 Best Practices in Omni-Channel Management Online, POS, Mobile, Store,
14 Omni Channel Best Practices Beter Bed Showroom models Store Locator Product inventory / store Travel Directions Quote in store/online Unic AG Seite 14 Appointment maker
15 For each online order, one basket is printed and bought in store. Omni Channel Best Practices Warmteservice From to articles Deliver on site or pick up in store Product advisor
16 Omni Channel Best Practices Standaard Boekhandel Unic AG Seite 16
17 Omni Channel Best Practices Fabory Top Accounts Key Account Manager EDI Key Accounts Sales Rep. Open Catalog High Segment Customer Care Scanners Medium Segment Store Manager FaxScan / Low Segment Store Website Unic AG Seite 17
18 Omni Channel Best Practices Fabory Unic AG Seite 18
19 Omni Channel Best Practices MyCom 60% online orders is click & collect. 90% of store traffic is to collect order. 20% of all click & collect visitors buy something extra. Unic AG Seite 19
20 Omni Channel Best Practices Large Fashion Retailer 30% Orders is picked up in Store Online order Actual order value send & returned by Post 25% 75% send by post & returned in store 23% 23% 18% 95% picked up & returned in store 23% 23% 30% 107% Unic AG Seite 20
21 Omni Channel Best Practices Hornbach Unic AG Seite 21
22 Omni Channel Best Practices InterDiscount Interdiscount Mobile App Complete product assortment Check for in-store availability near your current location Unic AG Seite 22
23 Omni Channel Best Practices Kortingscodes worden gebruikt om klanten vast te houden Unic AG Seite 23
24 Unic AG Seite 24
25 Omni Channel Best Practices Large Fashion Retailer Xxx mimic me. Unic AG Seite 25
26 Beste Practices in Omni-Channel What are the channels to Watch? I-TV Siri Unic AG Seite 26
27 Three Characteristics of Omni-Channel Retailers NPS, Architecture, Speed
28 Three Characteristics of Omni-Channel Retailers NPS = Net Promotor Score Unic AG Seite 28
29 Resources Sales platform Three Characteristics of Omni-Channel Retailers Customer Centric Architecture Channels Users B2B Employees Customers Partners PC Mobile Tablet TV POS Print Sales force Customer service Channel Management Platform Customer manager Content management Order management Merchandise Management Business analytics Products (PIM) Operations (ERP) Customers (CRM) Facts Commercial UGC Inventory Logistics Transactions Facts Behavior Social Everything process is optimized to the optimal. Unic AG Seite 29
30 Three Characteristics of Omni-Channel Retailers Speed Do, Measure, Improve xxx Unic AG Seite 30
31 Wrap-up - How Unic can Help Persona s, Processes, (S)peed
32 How Unic can Help Use Persona s to Understand the Customer I am Ann, 31 years, married, mother with 2 kids I am married and want to be a good mother for my kids (girl 4 years, boy 6 years) and show this by dressing and presenting my kids in clothes of the right brand and of good quality. I have a part-time job and therefore do regularly online shopping. I look for those online shops that have a good reputation for delivery and that offer a wide range of attractive brands. It is important to me that the assortment is adapted to me and that information is correct, because that saves me the hassle of returning the shipment. I am willing to pay for brands and good quality as long as it is affordable. Job: Office manager Area: Brussels Age: 31 Family: 2 kids, married My buying criteria: Reknown Brand Quality Affordable price Searches on: Google Brand websites Goals on the site: Orientation Buy After sales information & support My end goal To show the world I am a good mother by dressing my kids in brand clothes of good quality. Buys also from: Ikea small online shops Entrance to the site: via Google (53%) direct (33%) Internet experience: medium experienced regular online buyermedium advanced computer Unic AG Seite 32
33 How Unic can Help Design the Customer Journey 1) What are the process steps? 2) Which channels will be used? 3) Which features are needed in which channel & process? Orient (activate) Search (inform) Customize (configure) Compare (enable) Purchase (sell) Play (support) Share (stimulate) Dealer Product Information Management First House owners Brand Website First House owners First House owners Product Information Management Students Product Information Management Affiliate Product Information Management Students Shop-inshop Magazine Hotels (b2b) First House owners Social sites Students Marketing
34 Back-end Mid-end Channels Front-End How Unic can Help Unic s Process Landscape Approach Inspire & inform Find, View & Customize Interact Order & Pay Self Service Get Service Channel Management Multi-Brand Multi- Country Multi- Langual Mobile CCC POS Social Traffic Generation Merchandising & optimizing Customer Retention Supplier & Price management Product Information Management Content Management Print Management Order Management Customer & Contact Management Warehouse, Delivery & Return Administration & Finance
35 How Unic can Help Unic s Process Landscape Approach Same as PIM- in case there is no PIM system these processes have to be done with e-commerce system Category Management EC 1 Channel Output Timing and Control EC 2 Product Access EC 3 Category navigation [EC 3.1] Global Navigation [EC 3.2] Faceted Search [EC 3.3] Keyword Search [EC 3.4] Product finders/selectors [EC 3.5] Promotions & EC 4 Product Planogram merchandising [EC 4.1] Promotional vouchers [EC 4.2] Promotions [EC 4.3] a. % discount b.bundle c.buy X get Y free d.order treshold e. Fixed price f. Recommended promotion Teaser Management [EC 4.4] a.cross-sell d.top sellers b.up-sell e. Related products c.newest f. Recommended Behavioral targeting [EC 4.1] a. Size cart b.n. Of orders c. Date of last order d.which products viewed e. Keyword searched Dealer/store locator EC 5 management Offline sales [EC 5.1] Appointment management [EC 5.2] Lists management EC 6 Product configurator management [EC 6.1] Wish list management [EC 6.2] Gift list management [EC 6.3] Order templates [EC 6.4] Request for proposal handler [EC 6.5] Product configurator mng [EC 6.6] Scan to order mng. [EC 6.7] Stock notification handler [EC 6.8] Pre-order management [EC 6.9] Checkout process Payment settlement and confirmation EC 7 EC 8 Basket mng. [EC 7.1] Credit check [EC 8.1 ] Product reservation [EC 7.2] Solvency check [EC 8.2] Cost Calculation [EC 7.3] Online payment confirmation [EC 8.3] Customer check [EC 7.4] Confirm order [EC 8.4] Delivery methods [EC 7.5] Order inbox [EC 8.5] Payment methods [EC 7.6] Product set on sold [EC 8.6] Order attachment [EC 8.7] Handlers EC 9 Message Handler [EC 9.1] Error Message Handler [EC 9.2] Hints Message Handler [EC 9.3] General a. Header b.footer c. Navigation flyout d. Faceted search 1st level: All process landscapes Shopping Pages Checkout Pages a. Product Detail Page a.order basket b.home- Landing Page b. Personal details c.theme-landing Page c.delivery d. Category Landing Page d.payment e. Brand Landing page e.order summary f. Product Lister Page f.order confirmation g. Wishlist h. Gift list 2nd level: Each single process landscape with its items Faceted navigation [EC 3.3] 3rd level Each single item # Sub processes EC As a online marketer I want to create a facet by defining the attributes based on which it is created and its values 4th level: The sub-processes (or smart user stories) per item
36 How Unic can Help We believe in Speed, the Agile way Go live 15 months Go live 3 months 2 nd Release 6 months 3 rd Release 9 months 4 th Release 12 months 5th Release 15 months Unic AG Seite 36
37 Unic Unic Arenbergstraat 44 B.V. De Ruyterkade Brussel 1011AB Amsterdam Belgium Tel De Ruyterkade m 1011AB Amsterdam The Netherlands Jorij Abraham Director of Consulting jorij.abraham@unic.com Igor Corvers Director of Sales & Marketing igor.corvers@unic.com Come and visit us at our Booth!
Bringing Digital into Store, now and in the future
Bringing Digital into Store, now and in the future Neil Adamson Digital Commerce Lead Accenture Interactive Agenda The now An integrated store The future Recent history: multi/omni-channel Multi-channel
in person is the new personalization.
in person is the new personalization. introducing the enterprise store associate. TIME TO LEVEL THE PLAYING FIELD. The digitally-enabled customer has upped the ante on what today s store associate needs
WebSphere Commerce V7 Management Center
Juha Nevalainen WebSphere Commerce Technical Specialist April 20 WebSphere Commerce V7 Management Center Introduction Proof of Technology Agenda What is WebSphere Commerce WebSphere Commerce Focus Areas
Lukas Kerschbaum, Director Solution Engineering DACH Nicolas Berney, Senior Solution Engineer
Lukas Kerschbaum, Director Solution Engineering DACH Nicolas Berney, Senior Solution Engineer 1. hybris Overview 2. hybris B2C Customer Journey 3. hybris B2B Features 4. hybris MDM or PCM (Product Content
How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0
How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 Matthias Göhler Vice President Product Management Multi Channel, SAP AG Learning Points In this
Differentiate Now for Retail Leadership The Omni Channel Customer Experience
Differentiate Now for Retail Leadership The Omni Channel Customer Experience Singapore October 11 th, 2011 Ivano Ortis Head International, IDC Retail Insights Agenda Industry Trends What is Changed? Omni-channel
Digital Strategy. Gerd von Podewils, Senior Vice President Global Communication Paris, November 19, 2014
Investor Day 2014 Digital Strategy Gerd von Podewils, Senior Vice President Global Communication Paris, November 19, 2014 HUGO BOSS 19-Nov-14 2 Agenda Change in consumer expectations Omni channel business
Magento brochure DEVELOPER PLUS FRONT END DEVELOPER
Magento brochure PLUS FRONT END KPMG Crimsonwing & ecommerce We re a global ecommerce solutions provider. We develop and implement fully integrated ecommerce solutions, primarily using Magento Enterprise.
New omni-channel sales approach for personalized Customer Experience at a leading Media company
New omni-channel sales approach for personalized Customer Experience at a leading Media company Customer Experience Management with Salesforce.com Prague June 17, 2014 Agenda The New Selling Experience
Winning in Retail in the next decade. Turn Showroomers and Digital Shoppers into Omnichannel advocates
Winning in Retail in the next decade Turn Showroomers and Digital Shoppers into Omnichannel advocates The Digital Shopper Profile Price-conscious, showrooming, real-time, all time Millennials and Other
Find over 400 other case studies on digital print applications. www.podi.org/casestudy
1 Find over 400 other case studies on digital print applications at. 2010, Caslon, a PODi Affiliate. Terms of Use: PODi members can distribute the case study in hard copy form or may post up to two case
PLANNING FORECASTING & PROCESS OPTIMISATION. Caleb Nicolson General Manager Group Supply Chain
PLANNING FORECASTING & PROCESS OPTIMISATION Planning for Future Growth: Scaling the Growth Mountain at Kathmandu Caleb Nicolson General Manager Group Supply Chain Agenda Kathmandu introduction The challenge
European ecommerce assessment Maturity of top 200 European e-retailers
European ecommerce assessment Maturity of top 200 European e-retailers R. van de Hoef Bussum, 8 maart 2012 Strategy Operations Assurance www.onlineinnovation.nl www.werkenbijdeloitte.nl Raoul van de Hoef
RIGHT INTEGRATION STRATEGY - A CORNERSTONE FOR OMNI-CHANNEL RETAIL
WWW.WIPRO.COM RIGHT INTEGRATION STRATEGY - A CORNERSTONE FOR OMNI-CHANNEL RETAIL Gaurav Sai Mittal Table of Contents 03 Introduction 04 Creating an Omni-Channel Experience Functional Building Blocks 05
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,
OPEN Road to the Future
Erika Gallo Director of Payments Risk Management ACI Worldwide Erika.Gallo@aciworldwide.com Addressing Fraud and Security in a Retailer Omni-Channel Strategy ACI Omni-Channel Fraud Survey - Preview Multinational
Why is ecommerce Important
Phil Allatt Why is ecommerce Important Why is ecommerce Important Business to Consumer (B2C) ecommerce ecommerce is the fastest growing retail market in Europe 16% of the total UK consumer spend is on
WebSphere Commerce Overview for Vector. 2014 IBM Corporation
WebSphere Commerce Overview for Vector Agenda WebSphere Commerce Overview Starter Stores Extended Sites Mobile Commerce Tooling Precision Marketing Promotions Search Solr Summary Capabilities References
OMNI CHANNEL RETAILING
OMNI CHANNEL RETAILING Omni Channel Retailing By ERP Omni-channel retailing is more than a trend it s what consumers are demanding. Thus truly, Omnichannel as a means of improving service for customers
An End-to-End Enterprise Ecommerce Technology Company
An End-to-End Enterprise Ecommerce Technology Company OctaShop Vision OCTASHOP ENTERPRISE E-RETAIL SOLUTION Started off in 2003 to enable Indian e-tail & brick n mortar business to go online with a reliable
Magento for B2B: Powering Enterprise E-commerce
Magento for B2B: Powering Enterprise E-commerce September 26, 2012 Accelerating Revenue Through Technology ZEON SOLUTIONS INC. Today s Host David Hess Senior Business Development Manager ZEON SOLUTIONS
CUSTOMER CENTRICITY CUSTOMER RELATIONSHIP MANAGEMENT IN THE DIGITAL AGE
CUSTOMER CENTRICITY CUSTOMER RELATIONSHIP MANAGEMENT IN THE DIGITAL AGE SPEAKERS Dilip Popat, Microsoft Javed Sikander is an ITS in the EPG Retail WW team. He contributed to the customer centricity solution
B2B ecommerce Web Analytics for B2B App Stores. Nadim Razvi, SAP AG November 2012
B2B ecommerce Web Analytics for B2B App Stores Nadim Razvi, SAP AG November 2012 Web Analytics for B2B App Stores Agenda 1. Market Environment 2. Introduction SAP Store 3. Web Analytics (B2B vs. B2C) 4.
Magento Enterprise Re-Platforming Checklist.
Magento Enterprise Re-Platforming Checklist. A list of key questions to gather your requirements for a successful re-platform to Magento Enterprise. Call us +44 161 236 5504 Learn more ampersandcommerce.com
Adobe Experience Manager: Commerce
Adobe Experience Manager: Commerce Datasheet Adobe Experience Manager: Commerce Benefits of e-commerce capabilities Agile merchandising and marketing Rapid and flexible customization of the shopping experience
FOODIE CORE. In the heart of your online grocery system. All the tools you need to run modern and cost-efficient grocery operations online
FOODIE CORE In the heart of your online grocery system All the tools you need to run modern and cost-efficient grocery operations online BRING YOUR BRAND AND BUSINESS ONLINE Interfaces to retail systems
DRIVING B2B SALES IN THE AGE OF DIGITAL
DRIVING B2B SALES IN THE AGE OF DIGITAL DRIVING B2B SALES IN THE AGE OF DIGITAL WE RE ON THE CUSP OF A GENERATION SHIFT IN B2B PURCHASING. As Business-to-Business (B2B) buyers are exposed to innovative
DEEP DIVE COMPARATIVE ANALYSIS OF E-COMMERCE TOOLS
DEEP DIVE COMPARATIVE ANALYSIS OF E-COMMERCE TOOLS Kumar Mallampalli Head Emerging Solutions and IT Services Table of Contents 1 Introduction... 2 2 The Challenges... 3 3 Solutions Options... 4 3.1 Open
FORMAT 1. COVER KEY ECOMMERCE PRINCIPLES 2. SHORT WORKSHOPS 3.Q & A SESSIONS
FORMAT 1. COVER KEY ECOMMERCE PRINCIPLES 2. SHORT WORKSHOPS 3.Q & A SESSIONS KEY AIMS OF THE EVENT 1. TO INTRODUCE THE CONCEPT OF DIGITAL TRANSFORMATION 2. TO COVER THE KEY ECOMMERCE PRINCIPLES TRAFFIC
Successful businesses need creative strategies. EVOLUTION & UPCOMING TRENDS OF FASHION E-COMMERCE IN CHINA MagentoCom event, November 2013
Successful businesses need creative strategies EVOLUTION & UPCOMING TRENDS OF FASHION E-COMMERCE IN CHINA MagentoCom event, November 2013 VELVET IS A DIGITAL CONSULTING AGENCY SERVING FASHION, LUXURY AND
Guide. Omni-Channel Order Management
Guide Omni-Channel Order Management Omni-Channel Order Management Guide 02 Omni-Channel Order Management Guide The retail industry is undergoing a phenomenal transformation. Technological advances and
Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed
TM Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed Deploy a digital experience that delights customers and drives meaningful business results Make online
CMS -A Critical Solution For Today s Ecommerce
CMS -A Critical Solution For Today s Ecommerce ecommerce + WCMS = CXM. How Savvy Businesses Are Transforming Their Business From Selling Products In An Online Brochure To Assisting Customers Across A Buyer
Connecting the Dots on the Omnichannel Customer Journey
A new e-book from TeleTech for sales, marketing, and customer care leaders. Connecting the Dots on the Omnichannel Customer Journey Everybody s talking about omnichannel these days. But what is omnichannel
Chapter 14: Retailing, Direct Marketing, and Wholesaling
Chapter 14: Retailing, Direct Marketing, and Wholesaling Pride/Ferrell Foundations of Marketing Fourth Edition Prepared by Milton Pressley University of New Orleans Objectives 1. Understand the purpose
... A Radical Transformation: B2B Commerce is Learning from B2C, Developing More Touchpoints, Becoming More Consistent and More Complex
......................................................................................... 2013 E-COMMERCE REPORT A Radical Transformation: B2B Commerce is Learning from B2C, Developing More Touchpoints,
Enterprise Systems: From Supply Chains to ERP to CRM
Enterprise Systems: From Supply Chains to ERP to CRM Management Information Code: 164292-02 Course: Management Information Period: Autumn 2013 Professor: Sync Sangwon Lee, Ph. D D. of Information & Electronic
Fujitsu in Retail Federico Riboldi Business Program Manager Fujitsu Italy 9 Ottobre 2014
Connected Retail. Fujitsu in Retail Federico Riboldi Business Program Manager Fujitsu Italy 9 Ottobre 2014 0 2014 FUJITSU Retail is evolving fast Yesterday Today Tomorrow Convenience Store Online Crowd
Guide To Increasing Online Sales - The Back (Office Story)
Guide To Increasing Online Sales - The Back (Office Story) 4 Ways Your Inventory & Order Management Solution Plays A Pivotal Role The one sustainable competitive advantage you have to drive more online
Connecting e-commerce and Digital Marketing COMMERCE. Commerce beyond boundaries
Connecting e-commerce and Digital Marketing COMMERCE Commerce beyond boundaries Connecting ecommerce and Digital Marketing I can launch a new campaign and drive sales within hours of spotting a new trend
Hand crafted feature rich ecommerce platform.
Become an agile and successful internet retailer Hand crafted feature rich ecommerce platform. EPoS integration, responsive websites for desktop, tablet and mobile, and the ability to seamlessly list and
Connecting e-commerce and Digital Marketing COMMERCE. Commerce beyond boundaries
Connecting e-commerce and Digital Marketing COMMERCE Commerce beyond boundaries Connecting ecommerce and Digital Marketing I can launch a new campaign and drive sales within hours of spotting a new trend
Business Plan Strategy. John Debrincat
Business Plan Strategy John Debrincat Agenda Business models Plan to succeed Mission Strategy Technology Engagement Stakeholders Business Models Web Influencing Off-line Sales 80% of all web-influenced
Mastering Retail Systems of Engagement. Engage your customer like never before
Mastering Retail Systems of Engagement Engage your customer like never before The Retail Transformation The Equipped Customer Consumers demand to access information anytime, anywhere is posing challenges
Steering customers through multi-channel processes
Steering customers through multi-channel processes Final Presentation of Research Pool Project 13 th Annual Meeting of Academic Council of GS1 Germany Cologne, June 18 th, 2015 Catholic University Eichstaett-Ingolstadt
Ignify. ecommerce. System Overview. Ignify ecommerce integrates with:
Ignify Ignify header here ecommerce Ignify ecommerce integrates with: Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Optimized for: Responsive Web Design Social Media Search Engines Ignify
Big Data Analytics in B2B Ecommerce - Making Big Decisions
Big Data Analytics in B2B Ecommerce - Making Big Decisions Industry context In January 2014, Frost & Sullivan identified B2B online retailing as one of the leading global trends that will shape 2014, stating
EDGE V6I. ecommerce Platform
EDGE V6I ecommerce Platform TAKE CONTROL OF ECOMMERCE WITH THE EDGE PLATFORM FROM JAGGED PEAK. EDGE is an industrial-duty, totally web-based ecommerce platform designed to seamlessly orchestrate the design,
Winning with EPiServer
Winning with EPiServer Doing what no one else is doing Digital Marketing E-Commerce Improving customer experience by combing e-commerce and digital marketing software Doing what no one else is doing Customer
Buy anywhere, Fulfill anywhere
Buy anywhere, Fulfill anywhere Considerations for Omni-Channel Retail Supply Chain David Hogg, Commerce Solutions Leader Europe October 15 th, 2014 1 1 Customer demands are driving supply chain developments
New Software Strategies for Omnichannel Order Fulfillment
New Software Strategies for Omnichannel Order Fulfillment Presented by: Sponsored by: Greg Cronin & Nyle Morris 2014 MHI Copyright claimed as to audiovisual works of seminar sessions and sound recordings
Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator
Introduction Enterprise Data Hub Accelerator Retail Sector Use Cases Capabilities Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator Introduction Enterprise Data Hub Accelerator
IBM WebSphere Commerce
IBM WebSphere Commerce Deliver a seamless and consistent buying experience across digital and physical channels Highlights Drive revenue through increased conversions across channels Deliver an engaging
Omni-Channel Crimsonwing White Paper. August 2014
Omni-Channel Crimsonwing White Paper August 2014 1 Contents 03 Introduction 04 What is Omni-Channel Retail? 05 Challenging Pure-Play retailers 06 Examples of Omni-Channel Success 07 Omni-Channel is more
Cloud Based Integrated Business Software.
Simple. Secure. Efficient. Cloud Based Integrated Business Software. Customer Relationship ecommerce Websites Point of Sale Order Inventory Warehouse & Distribution QDOS is an Australian company specialising
E-COMMERCE FEATURES WEB CART
E-COMMERCE FEATURES WEB CART Introduction Increase your sales with a fully featured ecommerce site The amount of money spent by consumers shopping online increased to over 43 billion with an average increase
WebSphere Commerce V7 Management Center
Juha Nevalainen WebSphere Commerce Technical Specialist April 20 WebSphere Commerce V7 Management Center Precision Marketing Proof of Technology Objectives Market Facts & Trends Provide an understanding
Omni-channel stores offer seamless offline and online retail experiences
Cheil s Up II Written by Jiyoung Shon, Retail Marketing Team 06 Omni-channel stores offer seamless offline and online retail experiences With the spread of mobile devices, more people are purchasing things
Customer Engagement ed e-commerce: un cliente, diversi percorsi, infinite possibilità
Customer Engagement ed e-commerce: un cliente, diversi percorsi, infinite possibilità Roberto Lei, Sales Director Southern Europe 21/04/2015 E-commerce Netcomm Forum 2015 Source : RetailMeNot and the Centre
Selling across multi channels - made easy! Alex Podopryhora
Selling across multi channels - made easy! Alex Podopryhora Agenda 1. Why go multi-channel? 2. What are the options? 3. M2E Pro in simple terms 4. Goal - building successful eco system! 5. What s next?
EXPLORE YOUR ECOMMERCE POTENTIAL. Bring the full capabilities of your business online
EXPLORE YOUR ECOMMERCE POTENTIAL Bring the full capabilities of your business online UX Design - Build more compelling human solutions - Optimize purchasing scenarios - Interact & communicate more effectively
Elevate Customer Experience and Engagement in the New Digital World
Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,
Mobility in Retail. RapidValue Solutions
Mobility in Retail Retail Industry : Changing Landscape Why Go Mobile? Increased penetration of mobile Increased need to focus on the mobile market. M-commerce growth is outpacing traditional E-commerce
Oracle Retail Customer Engagement Cloud Services
OR A C L E D A T A S H E E T Oracle Retail Customer Engagement Cloud Services Oracle Retail Customer Engagement Cloud Services is a suite of integrated cloud services designed to drive incremental revenue
Client focused. Results driven. Ciber Retail Solutions
Client focused. Results driven. Ciber Retail Solutions Multi-Channel Retailing Retailers are confronted by a downturn in consumer spending, ever-tighter margins, emerging shopping patterns, empowered consumers
TECHNOLOGY SELECTING ECOMMERCE. Three approaches and seven essential decisions to improve ecommerce technology platforms. JAVELIN GROUP WHITE PAPER
STRATEGIC RETAIL TRANSFORMATION SELECTING ECOMMERCE TECHNOLOGY Three approaches and seven essential decisions to improve ecommerce technology platforms. JAVELIN GROUP WHITE PAPER 2 CONTENTS Introduction...
Mixing B2B/B2C ecommerce Strategies
Mixing B2B/B2C ecommerce Strategies Lisa Steinhart, Socius Ryan Burnham, k-ecommerce The Self Service Generation 40 percent of worldwide internet users have bought products or goods online via desktop,
Proactively Increasing Your Online Sales
Proactively Increasing Your Online Sales TABLE OF CONTENTS Executive Summary...1 The Problem with Online Sales...1 Best Practices to Increase Online Sales...3 Executive Summary Selling online is more than
Growing Your Site with Commerce. David Bowen
Growing Your Site with Commerce David Bowen Customer Experiences Optimize SEO A/B test MVT Self optimized Web Social Mail Apps Goal Conversion Engagement Deliver Channel agnostic Adaptive Context targeted
Video Engagement Platform Introduction
Video Engagement Platform Introduction Agenda 1. What is Live Video Engagement 2. Companies that are serving their customers with video 3. A demonstration of a customer experience 4. Case Study 5. Operator
presented by Maxmail
presented by Maxmail What s Inside Hello. It doesn t matter if you re a brick-and-mortar store, an online retailer, small or not so small. We will show you how you can build your email list and use this
HOW TO ENGAGE CUSTOMERS
In-store At-home On-the-go Social Everywhere HOW TO ENGAGE CUSTOMERS In Stores Traditional store merchandising decided by retailers and vendors Handwritten client books managed by associates (usually only
SAP Web Channel Experience Management 2.0 Overview AFSUG - CRM 2012
SAP Web Channel Experience Management 2.0 Overview AFSUG - CRM 2012 Agenda Business Environment SAP Web Channel Experience Management 2.0 E-Commerce & E-Marketing E-Service Platform Summary Business Environment
Website Improvements for More Successful E-Commerce
Website Improvements for More Successful E-Commerce FROM LANDING PAGE TO SHOPPING CART Reminders for Today s Webinar Webinar recording & slides: will be emailed to you within 48 hours after the event Discussion:
Episerver Digital Experience Cloud Omni-Channel Digital Commerce for Dynamics AX
Episerver Digital Experience Cloud Omni-Channel Digital Commerce for Dynamics AX Power closed-loop digital commerce helping retailers sell online faster and more easily Online marketing and digital commerce
Making the Connection. Using Technology to Connect with the Shopper and Work Smarter
Making the Connection Using Technology to Connect with the Shopper and Work Smarter 2 Background Deena M. Amato-McCoy Analyst, Aberdeen Group s Retail Practice 18+ years retail industry experience with
The Future of Omni-Channel in the New World of Retail
The Future of Omni-Channel in the New World of Retail Peter Sheldon, Principal Analyst Forrester Research @peter_sheldon 63% of consumers visit a manufacturers site to find product information 2 ...and
Digital Disruption of Retail. Jim Mason Gary Schoch
Digital Disruption of Retail Jim Mason Gary Schoch 1 2 Offline Online Yesterday 96% Offline 4% Online Today 48% Offline 9% Offline 43% Web Influenced Tomorrow 25% Offline 75% Web Influenced 3 4 5 Demise
EDGE OMS. The Hub that Makes Omnichannel Retailing Work
EDGE OMS The Hub that Makes Omnichannel Retailing Work OMNICHANNEL: CUSTOMERS ARE DEMANDING IT, AND RETAILERS WANT TO DELIVER IT. BUT, AS THEY SAY, THE DEVIL IS IN THE DETAILS. Retailers are being driven
A Forrester Consulting Thought Leadership Paper Commissioned By Accenture and hybris, an SAP company. November 2014
A Forrester Consulting Thought Leadership Paper Commissioned By Accenture and hybris, an SAP company November 2014 Building The B2B Omni- Channel Commerce Platform Of The Future B2B Buyer Expectations
for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships.
Microsoft Dynamics for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Our vision is to empower midsized and enterprise retailers with a seamless and
Transforming the Store Experience with Cisco Retail Solutions
Transforming the Store Experience with Cisco Retail Solutions A key goal for today s retailer is to become a true omnichannel business. Crossing the boundaries of digital and physical retail environments,
Fermion Infotech Private Limited B-403 Great Eastern Chamber Plot No 28, Sector 11, CBD Belapur, Navi Mumbai 400614 Phone: +91-22-27563882 Mail:
Fermion Infotech Private Limited B-403 Great Eastern Chamber Plot No 28, Sector 11, CBD Belapur, Navi Mumbai 400614 Phone: +91-22-27563882 Mail: contact@fermion.in Introduction Fermion is a one of the
Finding Opportunity in Omnichannel. Dennis Suler VP Advocacy Referrals, Verizon John Andrews VP Commerce Product Management, Oracle
Finding Opportunity in Omnichannel Dennis Suler VP Advocacy Referrals, Verizon John Andrews VP Commerce Product Management, Oracle 2 Finding the Opportunity in Omnichannel John Andrews, VP Product Management
Future of European Consumer Finance A joint Eurofinas Roland Berger Survey
Future of European Consumer Finance A joint Eurofinas Roland Berger Survey Highlights of 1st Edition Cascais 15 October 2015 118 companies participated to the first Eurofinas - Roland Berger Survey - representing
METRO C&C from international C&C to international Omnichannel B2B service company. Ales Drabek Director Global E-Marketing and E- Commerce METRO C&C
METRO C&C from international C&C to international Omnichannel B2B service company Ales Drabek Director Global E-Marketing and E- Commerce METRO C&C METRO C&C: Ca. 726 stores in 27 countries More then 120.000
Norwegian Retail Conference. Oslo 18 September 2013. Towards an omni-channel world
Norwegian Retail Conference Oslo 18 September 2013 Towards an omni-channel world Overall Results Hopefully customers still prefer to shop in stores, with the exception of Consumer Electronics Mobile commerce
OMNICHANNEL SALES REVOLUTION
OMNICHANNEL SALES REVOLUTION Commerce as a service proposition Delivering Transformation. Together. 2 OMNICHANNEL SALES REVOLUTION Customers behaviour is changing BECAUSE THEY ARE CHANGING HOW TO MAKE
Powering the Cross-Channel Customer Experience with Oracle s Complete Commerce
Powering the Cross-Channel Customer Experience with Oracle s Complete Commerce Contents Overview. 1 The Trends are Clear 2 Business Challenges 3 Complete Commerce 4 Customer Successes 8 Why Oracle?. 9
Adobe Analytics Premium Customer 360
Adobe Analytics Premium: Customer 360 1 Adobe Analytics Premium Customer 360 Adobe Analytics 2 Adobe Analytics Premium: Customer 360 Adobe Analytics Premium: Customer 360 3 Get a holistic view of your
B2B Omni-Channel Commerce Platform Transformation: A Spotlight On Europe
A Thought Leadership Spotlight Commissioned By Accenture and hybris, an SAP company March 2015 B2B Omni-Channel Commerce Platform Transformation: A Spotlight On Europe RESULTS FOCUSING ON EUROPE FROM THE
Easitill Website & Ecommerce Solutions
Easitill Website & Ecommerce Solutions Ibex House, Ferro Fields, Scaldwell Rd, Brixworth, Northants, NN6 9UA Tel: 01604 881881 email:sales@easitill.co.uk www.easitill.co.uk Base Level Website - Company
A comprehensive ecommerce solution that enables companies to build and operate a profitable direct-to-consumer business.
A comprehensive ecommerce solution that enables companies to build and operate a profitable direct-to-consumer business. Amazon Webstore readily enables companies to achieve their strategic ecommerce priorities,
Websites. Digital Marketing. ecommerce.
Websites. Digital Marketing. ecommerce. About Statement Statement is an award winning digital & ecommerce agency based at Unity Works, Wakefield. Our mission statement is We help companies grow in a digital
How Do You Know When You ve Outgrown Your ecommerce Platform? An Independent Report by Nadia Castellani
How Do You Know When You ve Outgrown Your ecommerce Platform? An Independent Report by Nadia Castellani How Do You Know When You ve Outgrown Your ecommerce Platform? Is it when performance issues with
Payment Services. The Retail Solution. for large and multi-national retailers
Payment Services The Retail Solution for large and multi-national retailers A one-stopshop solution for retailers Contents SIX Payment Services 04 The customer experience 05 The Retail Solution 06 Our
NP Collection Benefits RFID in Logistics and Stores. Markus Rosendahl, CEO of Senso Global
NP Collection Benefits RFID in Logistics and Stores Markus Rosendahl, CEO of Senso Global Company Background - Women's clothing brand founded in 1919 in Finland by Aino Rosendahl - Main market areas: Scandinavia,
EPoS and Ecommerce Solutions for Independent Retailers
EPoS and Ecommerce Solutions for Independent Retailers The future of independent retail is multi-channel. Successful independent retailers will need to have a real time, single view of customers, stock
WHITE PAPER Analytics for digital retail
WHITE PAPER Analytics for digital retail Introduction The advent of organized retail propelled businesses to reach out to a wider spectrum of consumers in an effort to increase market share. This gave
CONSULTING FOR THE MIDDLE MARKET
BUSINESS INSIGHTS Omni-Channel Retailing in Middle Market Part I: Understanding Omni-Channel & its Potential Impacts on the Retailing Industry Brock D. Eckles July 29, 2015 CONSULTING FOR THE MIDDLE MARKET