The Future of Omni-Channel in the New World of Retail
|
|
- Christine Norton
- 8 years ago
- Views:
Transcription
1 The Future of Omni-Channel in the New World of Retail Peter Sheldon, Principal Analyst Forrester
2 63% of consumers visit a manufacturers site to find product information 2
3 ...and 54% plan to buy with within 30 days of their initial visit 3
4 It s no surprise that manufacturers are seeing significant growth from their direct online channel 4
5 But obsession about online sales is missing the big picture
6 By 2016, 44% of all retail sales will be influenced by the web 6
7 Consumers still crave the intimacy, immediacy and convenience of stores Thinking about the products you researched online and purchased offline most recently, why did you purchase that product offline? Base: 2,545 US online adults who have researched a product online and who have purchased offline; Source: North American Technographics Retail Online Benchmark Recontact Survey, Q (US) 7
8 Retailers and brands alike can ill afford to ignore the consumer need for omni-channel experiences
9 Omni-channel excellence depends on 3 things Externally-facing initiatives Internally-facing initiatives Customer-facing operational excellence Marketing and customer database management Organizational structure Explanation Initiatives such as instore pickup and returns in stores; these efforts are valuable to shoppers who browse and buy across channels Synchronization of messaging across channels; leveraging shopper information to create relevant offers and programs Reduction of channel conflict and efficiencies shared across different parts of an organization to drive overall company sales Few if any retailer or brands excel in all three
10 Relax, have a drink you ve already cracked Onmi-channel right? Most retailers and branded manufacturers are just getting started with Omni-channel 10
11 Many Brands & Retailers Are Failing With The Omni-Channel Basics 1. Buy online, pick-up in-store 2. My Account 3. Store inventory visibility 4. Associate ordering 5. Store Kiosks 11
12 Consumer expectations for pick-up in store have evolved Today Tomorrow notification Push / text notification 2 hour SLA 10 minute SLA Back of store pickup Front of store pickup Pick-up in store only Ship to store & Pick-up in store No show no go No show ship it to me 12
13 Canada s Future Shop is re-setting customer expectations 13
14 First, You Need To Revisit The Omni-Channel Basics 1. Buy online, pick-up in-store 2. My Account 3. Store inventory visibility 4. Associate ordering 5. Store Kiosks 14
15 Delta doesn t discriminate by channel
16 Lowes allows customers to view in-store and on-line order history together
17 Dyson build a direct post-sales relationship regardless of purchase channel
18 First, You Need To Revisit The Omni-Channel Basics 1. Buy online, pick-up in-store 2. My Account 3. Store inventory visibility 4. Associate ordering 5. Store Kiosks 18
19 The North Face get the basics right, but the experience is lackluster
20 Apple goes a step further and commits to instore availability today 20
21 Toys-R -us provides inventory transparency across channels and touchpoints 21
22 First, You Need To Revisit The Omni-Channel Basics 1. Buy online, pick-up in-store 2. My Account 3. Store inventory visibility 4. Associate ordering 5. Store Kiosks 22
23 clienteling and mobile POS are rapidly becoming table stakes
24 Mobile devices in the hands of associates have changed customer expectations What do you expect a store associate equipped with a mobile device (e.g., smartphone or tablet) to be able to do for you with the mobile device while shopping in a store? Check pricing 65% Check additional store inventory when the shelf is empty 55% Check inventory availability at nearby stores 48% Look up expected replenishment dates for out-of-stock items Reserve products for me to pick 40% 39% Answer technical/spec questions I may have Show me product information (e.g., images or customer reviews) 38% 37% Perform a checkout for me (without going to a traditional checkout aisle) 19% Base: 4,358 US online adults; Source: North American Technographics Retail Online Survey, Q (US) 24
25 First, You Need To Revisit The Omni-Channel Basics 1. Buy online, pick-up in-store 2. My Account 3. Store inventory visibility 4. Associate ordering 5. Store Kiosks 25
26 Clinique have invested heavily in digital store experiences 26
27 Audi have invented the digital showroom 27
28 The next phase of Omni-channel maturity is rapidly evolving 28
29 5 Omni-channel imperatives you need to be planning for now 1. Buy online, pickup anywhere 2. Ship from store 3. Mobile s In-store mode 4. Everything, everywhere (the endless aisle) 5. Augmented shopping 29
30 House of Fraser allow customers to collect from over 5,000 local convenience stores for only 4
31 Canadian online shoppers can choose to pick up orders from any Canada Post office for free
32 Amazon now offers locker pickup for free in many 7-11 and Staples stores Wal-Mart allow goods to be shipped to any Fed-ex office location
33 Ocado offer hourly delivery slot options for customers
34 5 Omni-channel imperatives you need to be planning for now 1. Buy online, pickup anywhere 2. Ship from store 3. Mobile s In-store mode 4. Everything, everywhere (the endless aisle) 5. Augmented shopping 34
35 Most retailers & brands initially invest in shipfrom-store to prevent lost online sales
36 But ship-from-store can be used to optimize the supply chain and improve margins Avoid store markdowns Offer faster shipping options Reduce shipping costs Avoid overstock situations Control product sell through rates Manage returned inventory Manage fulfillment center SLA s Fulfilling international orders
37 5 Omni-channel imperatives you need to be planning for now 1. Buy online, pickup anywhere 2. Ship from store 3. Mobile s In-store mode 4. Everything, everywhere (the endless aisle) 5. Augmented shopping 37
38 Retailers mobile roadmaps are already dominated by in-store requirements Which of the following mobile features do you plan to invest in during the next 12 months
39 Mobile experiences should be contextual to when, where and how they are being used
40 Mobile can be used in stores to connect customers with associates I need help
41 5 Omni-channel imperatives you need to be planning for now 1. Buy online, pickup anywhere 2. Ship from store 3. Mobile s In-store mode 4. Everything, everywhere (the endless aisle) 5. Augmented shopping 41
42 Customer s want the web assortment in store Results: 10 items 42
43 5 Omni-channel imperatives you need to be planning for now 1. Buy online, pickup anywhere 2. Ship from store 3. Mobile s In-store mode 4. Everything, everywhere (the endless aisle) 5. Augmented shopping 43
44 Augmented shopping experiences will evolve from kiosk to the consumers mobile device Gluten free ü $5.99 (buy 2 get 1 free) 44
45 Google glasses - coming to a retail store near you soon 45
46 Thank you Peter Sheldon blogs.forrester.com/peter_sheldon
in person is the new personalization.
in person is the new personalization. introducing the enterprise store associate. TIME TO LEVEL THE PLAYING FIELD. The digitally-enabled customer has upped the ante on what today s store associate needs
More informationFULFILLING EXPECTATIONS: THE HEART OF OMNICHANNEL RETAILING
FULFILLING EXPECTATIONS: THE HEART OF OMNICHANNEL RETAILING Creating the supply chain visibility, accuracy, control and flexibility retailers need to meet the demanding fulfillment expectations of the
More informationThe Shopatron Omni-Channel Playbook
The Shopatron Omni-Channel Playbook The Shopatron Omni-Channel Playbook ecommerce, like football, is all about strategy. The plays you choose and your execution decide whether or not you win the game.
More informationBuy anywhere, Fulfill anywhere
Buy anywhere, Fulfill anywhere Considerations for Omni-Channel Retail Supply Chain David Hogg, Commerce Solutions Leader Europe October 15 th, 2014 1 1 Customer demands are driving supply chain developments
More informationAn RIS News Whitepaper
An RIS News Whitepaper The Omnichannel PRODUCED BY There is abundant evidence that the shopper preference for buying online and picking up in a store has become part of mainstream retailing. It is a logical
More informationSpecialising. in Success: Five Portraits in Omni-Channel Specialty Retail
Specialising in Success: Five Portraits in Omni-Channel Specialty Retail Omni-Channel Means Using Everything You Have to Gain and Keep Customers Sporting Goods Brand loyalty drives success in specialty
More informationAchieving Profitability In An Omni- Channel Fulfillment Model Executive Perspective
Achieving Profitability In An Omni- Channel Fulfillment Model Executive Perspective Brian Kilcourse, Managing Partner April, 2015 Sponsored By Synopsis Retailers can t afford to wait too long to get started
More informationNorwegian Retail Conference. Oslo 18 September 2013. Towards an omni-channel world
Norwegian Retail Conference Oslo 18 September 2013 Towards an omni-channel world Overall Results Hopefully customers still prefer to shop in stores, with the exception of Consumer Electronics Mobile commerce
More informationGuide. Omni-Channel Order Management
Guide Omni-Channel Order Management Omni-Channel Order Management Guide 02 Omni-Channel Order Management Guide The retail industry is undergoing a phenomenal transformation. Technological advances and
More informationHow To Be Successful In A Cross Channel Retailing
Foreword Retail industry is currently going through a once-in-a-generation transformation, primarily driven by more evolved shoppers and technological innovations. This has resulted in a structural shift
More informationHow Mobile Shopping Drives Omnichannel Conversions
Whitepaper How Mobile Shopping Drives Omnichannel Conversions The Evolving Path to Purchase Table of Contents Introduction 1 How Consumers Engage with Mobile 3 Consumer Expectations for Mobile Experience
More informationShopatron ebook 4 Compelling Cases for Ship-from-Store. Shopatron ebook 4 Compelling Cases for Ship-from-Store 2014 Shopatron, Inc.
Shopatron ebook 4 Compelling Cases for Ship-from-Store Shopatron ebook 4 Compelling Cases for Ship-from-Store 1 ecommerce is Transforming: Multi-Channel Retailers During the 2013 holiday shopping season,
More informationCanadian Ship-To-Store Programs Benefit Both Consumers And Retailers
A Forrester Consulting Thought Leadership Paper Commissioned By Purolator November 2014 Canadian Ship-To-Store Programs Benefit Both Consumers And Retailers Table Of Contents Executive Summary... 1 Canadian
More informationHow to Bring Your Merchandising. into the Omnichannel Age
How to Bring Your Merchandising into the Omnichannel Age By now, if you haven t heard about retailers urgently implementing an omnichannel strategy, it s probably safe to assume you ve been living under
More informationA roadmap to Omnichannel Championship
1 Introduction SHARE THIS E-BOOK A roadmap to Omnichannel Championship E-BOOK SPONSORED BY This E-book will assist retail business and IT managers to understand which are the key elements that must be
More informationOMNICHANNEL OPERATIONS BRANCHING OUT IN THE NEW RETAIL ECOSYSTEM
OMNICHANNEL OPERATIONS BRANCHING OUT IN THE NEW RETAIL ECOSYSTEM OMNICHANNEL OPERATIONS While e-commerce sales accounted for just 8% of retail sales in the US in 2013 and 2014, cross-channel retail contributes
More informationThe Operational Implications of Omnichannel Retailing
The Operational Implications of Omnichannel Retailing How Creating a Balanced Retail Strategy Can Increase Basket Size, Grow Conversion Rates, and Reduce Inventory Losses By Edward Westenberg, Bharat Popat,
More informationDigital Shopping Behavior in an Internet of Everything World Top Insights and Actions from Cisco Consulting Research
Digital Shopping Behavior in an Internet of Everything World Top Insights and Actions from Cisco Consulting Research Jon Stine Hiten Sethi Top insights and actions from this research have significant implications
More informationThe Rise of Omni-commerce and its reflections on Supply Chain Management
The Rise of Omni-commerce and its reflections on Supply Chain Management Erhan Musaoğlu Çağdaş Yıldız Büşra Kurt The Rise of Omni-commerce and its reflections on Supply Chain Management As of today it
More informationViewpoint on the Canadian Retailing Sector
on the Canadian Retailing Sector August 2014 E-commerce Growth Opportunities in a Changing Retail Environment The traditional retail model is changing at a rapid pace in Canada and as a consequence, retailers
More informationFixing the Mobile Conversion Conundrum
Fixing the Mobile Conversion Conundrum Thank you Featuring: Peter Sheldon, Principal Analyst, Forrester Research Greg Schmitzer, President, Mad Mobile Featuring Agenda The unfortunate truth about mobile
More informationJIM OKAMURA MANAGING DIRECTOR OKAMURA CONSULTING LLC
JIM OKAMURA MANAGING DIRECTOR OKAMURA CONSULTING LLC COPYRIGHT NOTICE The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproduction of copyrighted
More informationBuy Online through AT&T Premier and Pick Up in Store
Buy Online through AT&T Premier and Pick Up in Store Release Notes April 2014 Buy online in Premier and pick up in store Your Corporate Responsibility Users (CRUs) and Individual Responsibility Users (IRUs)
More informationomni-channel SUITE OVERVIEW
omni-channel SUITE OVERVIEW Omni-Channel Suite Powering Retail s Next Decade of Growth In retail, change is a constant. The last decade has seen massive innovation in selling and delivery technologies
More informationKey Trends in B2C and B2B in 2016 Fiona S. Swerdlow, VP and Research Director ebusiness and Channel Strategy
Key Trends in B2C and B2B in 2016 Fiona S. Swerdlow, VP and Research Director ebusiness and Channel Strategy February 15, 2016 2016 Forrester Research, Inc. Reproduction Prohibited 3 2016 Forrester Research,
More informationThe 5 C s of Omni Channel Retail WHAT THEY ARE, AND WHAT THEY MEAN FOR YOU
The 5 C s of Omni Channel Retail WHAT THEY ARE, AND WHAT THEY MEAN FOR YOU 1 Agenda About RSR A Brave New World The 5C s of Omni Channel Retailer (thinking about the customer) Implications on the enterprise
More informationPowering The Agile Store
For: EBusiness & Channel Strategy Powering The Agile Store by Martin Gill, June 5, 2013 Key Takeaways Shoppers Have High Expectations Of Digitally Enhanced Stores US retailers lead the way in terms of
More informationThought Leadership White Paper. Omni-channel transforms retail transactions
Thought Leadership White Paper Omni-channel transforms retail transactions Omni-channel transforms retail transactions Many consumers today cross channels inherently, often back and forth without even
More informationMay 2015. Why Omnichannel Fulfillment is Crucial for ecommerce?
May 2015 Why Omnichannel Fulfillment is Crucial for ecommerce? CONTENT Editorial... 3 1. What is Omnichannel Fulfillment?... 4 2. The Role of ecommerce in the Fulfillment Business... 5 3. Challenges for
More informationCLOUD SOURCING FOR AN OMNI-CHANNEL WORLD
CLOUD SOURCING FOR AN OMNI-CHANNEL WORLD March 7, 2013 An Industry White Paper Prepared For TradeCard By Patrick Lamson-Hall Managing Editor, Sourcing Journal Online Table of Contents 1. Omni-Channel Retailing
More informationOmni-channel: The Future of Retailing
Omni-channel: The Future of Retailing Jessica Golombek 11/1/2013 Summary: In the world of retail many changes have impacted the way businesses operate. Retail can date all the way back to the days of general
More informationOmni-Channel Marketing for Customer Driven Interaction
Omni-Channel Marketing for Customer Driven Interaction 2 Omni-Channel Marketing for Customer-Driven Interaction The Customer Driven Experience With the growing impact of mobile apps and digital touchpoints
More informationConverged Retailing Roadmap Can general merchandise retailers deliver the shopping experience consumers really want? An NCR White Paper
Converged Retailing Roadmap Can general merchandise retailers deliver the shopping experience consumers really want? An NCR White Paper 02 Are retailers providing consumers with the shopping experience
More informationThe Omnichannel Style Guide. Setting Bold New Trends in Retail Engagement
The Omnichannel Style Guide Setting Bold New Trends in Retail Engagement Comprehensive In-Store Solutions For Creating Your Own Omnichannel Style Most retailers have put a lot of thought into their shoppers
More informationDESIGNING AND WHOLESALING
THOUGHT LEADERSHIP REPORT DESIGNING AND WHOLESALING you asked someone to define retailer in the year IF 2000, the answer likely would have included words and phrases such as seller of consumer goods, stores
More information10 Ways to Increase Sales With Your New Next Generation POS Technology
1 Introduction SHARE THIS E-BOOK 10 Ways to Increase Sales With Your New Next Generation POS Technology E-BOOK 1 Introduction 3 2 Enterprise-wide inventory visibility 4 3 Mobile POS 5 4 Delivery flexibility
More informationRIGHT INTEGRATION STRATEGY - A CORNERSTONE FOR OMNI-CHANNEL RETAIL
WWW.WIPRO.COM RIGHT INTEGRATION STRATEGY - A CORNERSTONE FOR OMNI-CHANNEL RETAIL Gaurav Sai Mittal Table of Contents 03 Introduction 04 Creating an Omni-Channel Experience Functional Building Blocks 05
More informationBricks And Clicks A Look At Today s Retail Marketing Trends
Bricks And Clicks A Look At Today s Retail Marketing Trends A Quick and Easy Guide to Digital Advertising for Local Businesses TABLE OF CONTENTS 3 4 7 11 The New Customer Path to Purchase The Rise of Mobile
More informationINCREASE SALES 20% OR MORE WITH SHIP-FROM-STORE
INCREASE SALES 20% OR MORE WITH SHIP-FROM-STORE Deployed in 99 Days Consumers expect products to be available when they want them. If not, they will turn to competitors, resulting in lost sales. Ship-From-Store
More informationRetail Supply Chain Reboot: Agilely Facing the Unknown. by Mirko Martich
Retail Supply Chain Reboot: Agilely Facing the Unknown by Mirko Martich Are retailers winning the customer experience battle but losing the profitably war? As more companies increase their investments
More informationHOW TO ENGAGE CUSTOMERS
In-store At-home On-the-go Social Everywhere HOW TO ENGAGE CUSTOMERS In Stores Traditional store merchandising decided by retailers and vendors Handwritten client books managed by associates (usually only
More informationCanadian Brands Take the Next Step into Omni-Channel Retail
Canadian Brands Take the Next Step into Omni-Channel Retail A WBR Digital Whitepaper Presented in Conjunction with OSF Global Services, Magento, and Canada Post Summer 2015 Introduction This paper explores
More informationThe Core of Omnichannel Retailing Five Commerce Technologies Every Innovative Retail Chain Needs
The Core of Omnichannel Retailing Five Commerce Technologies Every Innovative Retail Chain Needs The interest around omnichannel retailing has reached a fever pitch. From solution providers to trade publications
More information12% An RIS News Whitepaper. of retailers offer mature omnichannel experiences.
An RIS News Whitepaper Omnichannel Roadmap: Vision Meets Reality It is widely acknowledged that omnichannel is the future of retail. s want to shop anywhere at any time and expect a seamless experience
More informationHow To Make A Successful Retail Business
113: Navigating the Omni-Channel Retail World Mark Allen, Accenture Bill Connell, Macy s, Inc. Debbie Nyquist, Nordstrom Accenture: Market Trends and Consumer Perspectives 1 Everyone is Focused on Becoming
More informationCustomer Desires Vs. Retailer Capabilities: Minding The Omni- Channel Commerce Gap
A Forrester Consulting Thought Leadership Paper Commissioned By Accenture and hybris, an SAP company January 2014 Customer Desires Vs. Retailer Capabilities: Minding The Omni- Channel Commerce Gap Table
More informationDriving Digital Transformation with Modular Order Management
Driving Digital Transformation with Modular Order Management DON DAVIS Editor-in-Chief Internet Retailer MICHAEL HINES VP of Ecommerce Technology & Mobile Strategy Nine West Holdings, Inc. MICHAEL SONIER
More informationYour Last Traditional POS
RIS News Custom Research Your Last Traditional POS Examining the future of retail POS in a brave new omnichannel world produced by by joe skorupa Your Last Traditional POS Examining the future of retail
More informationENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE
ENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE Creating the Optimal Omni-Channel Experience Companies with the strongest omni-channel customer engagement strategies
More informationOmnichannel-Driven Innovation and Excellence
T O P L I N E Omnichannel-Driven Innovation and Excellence June 2011 By Leslie Hand, Research Director, IDC Retail Insights Sponsored by Motorola Introduction: Satisfying the Omnichannel Shopper Shopper
More informationPresented In Conjunction With: Feature Sponsor
Presented In Conjunction With: Feature Sponsor Presented In Conjunction With: The Sale Is The Omni-Channel Retailers have come to realize the channel customers use to make purchases does not matter, because
More informationcgi.com/retail 1 Omni-Commerce: Today s Imperative for Retail Success
cgi.com/retail 1 Omni-Commerce: Today s Imperative for Retail Success 2 cgi.com/retail The retail industry is expected to evolve more over the next 10 years than it has in the last 50 years. E-commerce,
More informationRETAIL JUNE 2013. Creating a Five-Year IT Plan: Relentless Change. presented by
JUNE 2013 Creating a Five-Year IT Plan: Keeping PACE WITH Relentless Change presented by SPONSORED BY While it is impossible to accurately predict the future, it is possible to recognize key retail trends
More informationOMNI-CHANNEL NEEDS OMNI-SECURITY
OMNI-CHANNEL NEEDS OMNI-SECURITY isheriff RETAIL INDUSTRY WHITE PAPER COPYRIGHT 2015 isheriff, INC. A customer-centric experience that seamlessly connects a company s digital and physical stores and allows
More informationOMNICHANNEL OPERATIONS: TWO STEPS TO SURVIVE AND WIN
OMNICHANNEL OPERATIONS: TWO STEPS TO SURVIVE AND WIN INTRODUCTION While e-commerce sales accounted for just eight percent of retail sales in the US in 2013 and 2014, cross-channel or web-impacted retail
More informationOmni-Channel Crimsonwing White Paper. August 2014
Omni-Channel Crimsonwing White Paper August 2014 1 Contents 03 Introduction 04 What is Omni-Channel Retail? 05 Challenging Pure-Play retailers 06 Examples of Omni-Channel Success 07 Omni-Channel is more
More informationBUILDING OMNI-CHANNEL RETAIL FROM THE BACK END UP
BUILDING OMNI-CHANNEL RETAIL FROM THE BACK END UP Building Omni-Channel Retail From The Back End Up 2 An average of 50% of retailers plan to increase their commitments to order management, e-commerce,
More informationIncrease Customer Centrastity and Save Your Business From Service Interruption
Your network as a retail performance driver in an omni-channel world RETAIL OVERVIEW Deliver Engaging Shopping Experiences & Maximize your Business Efficiency Any slowdown or service interruption can be
More information2015 Holiday Commerce Marketing Guide
2015 Holiday Commerce Marketing Guide This past 2014 holiday period was a very merry season for ecommerce, witnessing a 16% growth in holiday sales over holiday 2013. 1 We have also seen continued shifts
More informationWinning in Retail in the next decade. Turn Showroomers and Digital Shoppers into Omnichannel advocates
Winning in Retail in the next decade Turn Showroomers and Digital Shoppers into Omnichannel advocates The Digital Shopper Profile Price-conscious, showrooming, real-time, all time Millennials and Other
More informationPalming the Power of Mobile Shopping. insightful customer driven commerce. An Intelligent Selling whitepaper from MarketLive and Shopatron WHITEPAPER
WHITEPAPER insightful customer driven commerce Palming the Power of Mobile Shopping An Intelligent Selling whitepaper from MarketLive and Shopatron www.marketlive.com www.shopatron Palming the Power of
More informationWHAT S DRIVING RETAILERS BELIEVE TOMORROW S RETAIL EXPERIENCE? 41 % 35 % 42 % 56 % 74 % OVERVIEW IN THE NEXT FIVE YEARS:
WHAT S DRIVING TOMORROW S RETAIL EXPERIENCE? A LOOK AT CHANGES IN THE INDUSTRY AND THE SOLUTIONS INFLUENCING THE FUTURE OF RETAIL OVERVIEW Decades ago, retail was based on relationships: When people walked
More informationWhite paper. How omnichannel shoppers create new delivery challenges for retailers. www.landmarkglobal.com
White paper How omnichannel shoppers create new delivery challenges for retailers Content Introduction 3 Supply Chain Management 4 What does an omnichannel supply chain look like? 5 Inventory Management
More informationEight Step Checklist for Retailers Making the Move to a New POS System. Steps to Review When Selecting a POS System. 1. Develop a Software Roadmap
Eight Step Checklist for Retailers Making the Move to a New POS For many years, Point of Sale was simply a process to sell products to a customer and capture payment. As more functionally was needed, retailers
More information5 Steps to Designing Omni-channel Fulfillment Operations
5 Steps to Designing Omni-channel Fulfillment Operations www.fortna.com Fortna 1 Transitioning successfully to omni-channel distribution is challenging. Not only are there more channels than ever to manage,
More informationRetail 2020 Challenges: Collaborating for Growth through Supply Chain Efficiencies. Jeff Holmes Managing Director, Retail and Consumer PwC
Retail 2020 Challenges: Collaborating for Growth through Supply Chain Efficiencies Jeff Holmes Managing Director, Retail and Consumer www.pwc.com Retail 2020: Redefining Supply Chain Collaboration to Drive
More informationIntegration of Online and Offline Channels in Retail
Integration of Online and Offline Channels in Retail Santiago Gallino, Toni Moreno Tuck School of Business, Kellogg School of Management January 2014 July 2013 LBS London, UK 21 January 2014 Retail Analytics:
More informationManaging Growth in an Omni-Channel World
Managing Growth in an Omni-Channel World October 15, 2015 Marc Kalman Breaking the Mold of Outdated ERPs 1 What We Will Cover What is Omni-Channel? Market Challenges Save the Sale Turning to the Supply
More informationLeveraging Existing Business Data to Build Effective and Lucrative Omnichannel Retail Experiences
Most retailers have seen the need to create omnichannel customer experiences. Leveraging Existing Business Data to Build Effective and Lucrative Omnichannel Retail Experiences TECHBLOCKS WHITEPAPER Leveraging
More informationHow To Be Successful In An Omni Channel World
Global Retail & Consumer Goods CEO Survey: The Omni-Channel Fulfillment Imperative PwC CEO survey finds rising confidence in revenue growth in 2015, but only 19% of top retailers say they can fulfill omni-channel
More informationGETTING TO OMNI CHANNEL
GETTING TO OMNI CHANNEL Our team of experienced professionals with unique specialty knowledge can guide you to achieving your omni channel objectives The only new source of sales growth The biggest opportunity
More informationFujitsu in Retail Federico Riboldi Business Program Manager Fujitsu Italy 9 Ottobre 2014
Connected Retail. Fujitsu in Retail Federico Riboldi Business Program Manager Fujitsu Italy 9 Ottobre 2014 0 2014 FUJITSU Retail is evolving fast Yesterday Today Tomorrow Convenience Store Online Crowd
More informationRETAIL INSIGHT. Spotlight on Modern Retail
Made Made possible possible by generous by generous support support from: from: RETAIL INSIGHT Spotlight on Modern Retail About This Report Retail moves fast, and the definition of modern retailing is
More informationThe Future of E-Commerce: The Latest Trends and their Impact on Web and Omni-Channel Retailing
The Future of E-Commerce: The Latest Trends and their Impact on Web and Omni-Channel Retailing Kim Baudry, Market Development Director, North America, Dematic (USA) The next 45 minutes!! Retailing 360
More informationInternational ecommerce with dealer-integration. Shaun Moores General Manager Shopatron Europe smoores@shopatron.com
International ecommerce with dealer-integration Shaun Moores General Manager Shopatron Europe smoores@shopatron.com Agenda The International Opportunity Why haven t many Brands readily embraced international
More informationOmni-Channel Retail. Happiest People Happiest Customers
Omni-Channel Retail Happiest People Happiest Customers Contents Abstract...3 Introduction...4 Retail Industry Perspective Need for Omni-Channel... 4 Fulfilment and Delivery Process...4 Current Process
More information4 Retail Marketing Challenges. (and how to rise above them)
4 Retail Marketing Challenges (and how to rise above them) 4 Retail Marketing Challenges Many retailers find themselves in a precarious position as they look to acquire and foster relationships with consumers.
More informationOptimize Order Management for Omnichannel Success
Optimize Order Management for Omnichannel Success Order management systems have long been a key bridge between the customer-facing and back-end areas of omnichannel operations. Today, with stores doubling
More informationBRINGING STORE PERFORMANCE INTO FOCUS
BRINGING STORE PERFORMANCE INTO FOCUS IN AN OMNICHANNEL WORLD, NEW KPIs ADD PERSPECTIVE ON CONSUMER BEHAVIOR Think back to an old analog TV. It may be hard to remember, and that s of course because today
More informationThe Business Case for Investing in Retail Data Analytics
The Business Case for Investing in Retail Data Analytics Why product manufacturers are investing in POS and inventory analytics solutions Introduction In the latest Shared Data Study from CGT and RIS News
More informationExperience Is Everything
RETAIL PLAYBOOK Experience Is Everything 3 Critical Ways to Boost Customer Satisfaction in an Omnichannel World Retail m 8.8% ore than two decades after the first secure online purchase, the bricks-to-clicks
More information2012 State of B2B E-Commerce
2012 State of B2B E-Commerce Executive Summary As digital commerce has transformed all commerce over the last decade, customers have been offered increasing control over their buying experience. Ease of
More informationTRENDS IN B2B PART 2: NAVIGATING THE OMNICHANNEL BUYING JOURNEY COMMERCE
2 TRENDS IN B2B PART 2: NAVIGATING THE OMNICHANNEL BUYING JOURNEY COMMERCE THE OMNICHANNEL CONSUMER JOURNEY IS REDEFINING THE TRADITIONAL SALES FUNNEL Marketing orthodoxy has long held that B2B companies
More informationUnderstand the 8 Stages of Omni-Channel Fulfillment TO DELIVER OMNI-CHANNEL SUCCESS
Understand the 8 Stages of Omni-Channel Fulfillment TO DELIVER OMNI-CHANNEL SUCCESS THE 8 STAGES OF THE ORDER LIFECYCLE The virtues of omni-channel retail are being extolled, but your company may be finding
More informationFOODIE CORE. In the heart of your online grocery system. All the tools you need to run modern and cost-efficient grocery operations online
FOODIE CORE In the heart of your online grocery system All the tools you need to run modern and cost-efficient grocery operations online BRING YOUR BRAND AND BUSINESS ONLINE Interfaces to retail systems
More informationBricks, Mortar & Mobile
Bricks, Mortar & Mobile Building an Effective In-Store mcommerce Strategy EXECUTIVE SUMMARY: Over the course of the last few decades, retail has seen ecommerce emerge and succeed as a viable sales channel.
More informationClick Labs Report: How Retail Leverages Mobile
Click Labs Report: How Retail Leverages Mobile Table of Contents: Transforming Retail via Mobile...4 Mobile Apps vs. Mobile-Optimized Websites for Retail...6 How to Leverage Mobile Retail Apps to Increase
More informationEVOLVEORDIE. How One Retailer is Pushing the Future of Customer. Experience with Endless Aisle. Customer Success Story presented by
EVOLVEORDIE How One Retailer is Pushing the Future of Customer Experience with Endless Aisle Customer Success Story presented by Jump.ca implements endless aisle with iqmetrix s XQ Shelf Consumer preferences
More informationBringing Digital into Store, now and in the future
Bringing Digital into Store, now and in the future Neil Adamson Digital Commerce Lead Accenture Interactive Agenda The now An integrated store The future Recent history: multi/omni-channel Multi-channel
More informationOmni-channel stores offer seamless offline and online retail experiences
Cheil s Up II Written by Jiyoung Shon, Retail Marketing Team 06 Omni-channel stores offer seamless offline and online retail experiences With the spread of mobile devices, more people are purchasing things
More informationCMO DISRUPT ECOMMERCE 2.0
ebay Enterprise International CMO DISRUPT ECOMMERCE 2.0 June 2015 Darren Fifield, Head of Sales & Marketing, ebay Enterprise It s all OK? The old paradigm The new paradigm Who is the omnichannel consumer?
More informationPutting seamless retail to work. Developing the back-end capabilities to drive omnichannel retailing
Putting seamless retail to work Developing the back-end capabilities to drive omnichannel retailing Contents Not ready for omnichannel? You re in good company 2 Time to come to the party 3 Strategies for
More informationProduct Information Malpractice. The single biggest threat to omnichannel commerce
Product Information Malpractice The single biggest threat to omnichannel commerce You don t need us to tell you this: Selling online has completely changed the dynamics of retail and consumer products.
More informationIntegrating Reusable Packaging within. an Omni-Channel Supply Chain
Integrating Reusable Packaging within Sponsored by: an Omni-Channel Supply Chain Presented by: PackExpo Las Vegas 2015 Norm Kukuk, Executive Vice-President of Marketing ORBIS Corporation Omni-Channel Operationalizing
More informationfor Retail One solution connects retail end-to-end, driving growth and fostering customer relationships.
Microsoft Dynamics for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Our vision is to empower midsized and enterprise retailers with a seamless and
More informationBoosting Loyalty And Customer Engagement In The Cloud
Boosting Loyalty And Customer Engagement In The Cloud Combining The Strengths Of salesforce.com Social Clienteling And Fujitsu In-Store Systems Integration Today s consumers are in control of their retail
More informationBringing Website-like Experience Inside the Stores
www.wipro.com Bringing Website-like Experience Inside the Stores Gaurav Mittal Head, CES (RCTG) - BAS Table of Contents Abstract...3 Current State of Retailers... 4 Intelligent Store Associates Increasing
More informationAptos: Engaging Customers Differently
Aptos Merchandising 2 Aptos Merchandising Aptos: Engaging Customers Differently To succeed in today s The Aptos retail Yet the Aptos advantage demanding retail suite includes: is about far more than just
More informationOmni-Channel Shoppers: An Emerging Retail Reality
Omni-Channel Shoppers: An Emerging Retail Reality Retail marketing is changing. Today, success means connecting with your most important customer: the omni-channel shopper. Here we detail the three ways
More informationChanging Consumer Behaviors are Re-Casting the Role of the Store Associate
RETAIL PERSPECTIVES: Store Associates Become Cross-Channel Salespeople Changing Consumer Behaviors are Re-Casting the Role of the Store Associate Introduction Today s shoppers are more selective, more
More information