Managing SaaS and IaaS Projects

Transcription

1 Managing SaaS and IaaS Projects April 12, 2012 By Scott Carter, PMP and Dan Stuart, PMP

2 Agenda What is Cloud Computing? Algeco Scotsman Background Business Value SaaS solutions ACell Company SaaS solutions IaaS Infrastructure as a Service w/ Amazon Web Services Cloud Computing vs. In-House Lessons Learned 1

3 Gartner Cloud Computing / SaaS Public Sector (Close tie to private sector as well) #1 on Technology Priorities Business Priorities Reduce Enterprise cost Application change over the next 4 years % 2011 to % Transaction based on cloud infrastructure using a SaaS Model. 2

4 Algeco Scotsman 3

5 Algeco Scotsman North America Number of employees (1250) Williams Scotsman (U.S. Canada - Mexico) HQ Worldwide Baltimore 85 branches Over 90,000 Units Sales, Service, and Lease EMEA Number of employees (2500) Algeco and Elliott HQ Paris, France 160+ branches in 17 countries 3 Manufacturing sites in France, Spain, UK Over 200,000 Units Sales, Service, and Lease 4

6 Business Information Services Team (75) Developers Web Development JD Edwards (Oracle) / SAP - EMEA Home Grown Systems Tech Support Service Desk Telecom Support IT Procurement Server Technology Core Infrastructure Network Avaya VoIP Project Management Office Business Analyst Quality Assurance Project Managers Sr. Program Manager - Works with branches to re-engineer processes 5

7 Business Value Benefits for Algeco Scotsman: Greater involvement of Business managing the applications Chargeback Model easily implemented Upgrade Costs Hardware Cap-X CRM Management Analytics Removed Legacy Systems HR System took sensitive data off-site Easily implemented self service HR Portals 6

8 Current SaaS in Place Sale Force Effectiveness CRM Salesforce Quoting Big Machines Commission systems Xactly Back Office HR UltiPro Construction Management AutoDesk Constructware Project Management Autodesk Constructware 7

9 Global Usage Decision Support Product - Pi-Benchmark Business Intelligence HRIS Product - StepStone Performance Management Compensation & Benefits 8

10 9

11 Headquartered Columbia, MD Manufacturing Indiana and Maryland Rapid Growth Heavy Compliance Requirements ACell offers the next generation of regenerative medicine through the development and commercialization of unique extracellular matrix (ECM) products to repair and remodel damaged tissues in a broad range of applications. These devices, trademarked as MatriStem, are appropriate for acute wounds, chronic wounds and various surgical procedures. 10

12 IT Environment Limited IT resources supporting over 200 people Hybrid Infrastructure Tablets, PCs, Macs, and all type of Smart Phones supported 140 Salespeople use SaaS Sales Order system running on ipads. Support calls handled by SaaS provider. Data Center capacity limited No Application Development in-house 11

13 SaaS MS 365 Exchange and SharePoint Epicor Express - ERP Mobile Workforce Sales Order Expense Watch Expense Management GoTo Meeting Video and Audio Conferencing DropBox PayChex 12

14 Pay as you go Storage and Off-Site Backup IaaS Amazon Web Services Any size Windows or Linux server using standard RDS systems like SQL Server and Oracle. License fees get rolled into monthly cost Used for Development and Test environment Join AWS into Domain for a virtual extension of the Data Center Disaster Recovery 13

15 In-House Used VMware to replace aging Server Infrastructure - Why VMware and not Amazon Web Services? SQL Server Commission System - Why we didn t use SaaS Phone System Network Equipment 14

16 Cloud Computing vs. In-House Process to determine what makes sense Rent vs. Buy ROI analysis Integration Support Costs Disaster Recovery 15

17 Project Management Lessons 16

18 Managing SaaS Projects Is SaaS part of the Business Strategy? How does SaaS solution integrate with other core systems? Key stakeholders need to take ownership They need to understand it s their system. Selecting the Right Vendor Business Partner Technology Ex. Are you looking for mobility? 17

19 Managing SaaS Projects Identify Super Users Key people in each area Ex. Commission Project (Xactly) HR Finance / Accounting Sales / Marketing Data Governance Data Governance Site Governance Change Control You need to understand when and what the vendor is doing Performance Management SLA on response times 18

20 Summary - Lessons Learned When Selecting an Implementation Partner Experience with product Review who they will have on the team Integration Tools CastIron Skill Sets needed for Integrations System Performance On-going Development Change Management 19

21 Questions 20