Frequently Asked Questions

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1 Frequently Asked Questions OpenText RightFax 10 May 2011 Introduction This document provides answers to commonly asked questions and additional links for more information about OpenText RightFax 10. In its 23 rd major release, RightFax 10 provides a reliable and robust platform to integrate with virtually any VoIP, ERP, CRM, MFP, or business application. New features and functions introduced in RightFax 10 offer tangible benefits for your organization: Bolster Efficiency & Productivity: Drive down your costs by improving the usability of business applications and workflows. Worker and organizational productivity are improved. Improve Business Continuity: Maintain uptimes and keep critical fax processes up and running with advanced backup and high availability features. Enhance Document Security: Optimize fax and document security and protect your critical business information. Improve Access for your Workers: Better ways to provide employees with online access to critical information. TOGETHER, WE ARE THE CONTENT EXPERTS FAQs

2 Contents OpenText RightFax 10 Frequently Asked Questions What are the top new features and benefits of RightFax 10? Is there more information about the Searchable PDF feature? Where can I find out more about the new barcode support capability, including supported codes? What are the other new features in RightFax 10? Are maintenance fixes included in RightFax 10? What are the supported Operating Systems for RightFax 10? Are there any bundling changes with the introduction of RF 10? How are upgrades to RightFax 10 handled? How does the new licensing and activation model work? What are some of the advantages and benefits of the new licensing utility?... 8 TOGETHER, WE ARE THE CONTENT EXPERTS FAQs 2

3 OpenText RightFax 10 Frequently Asked Questions 1. What are the top new features and benefits of RightFax 10? OpenText RightFax 10 offers a variety of new features and a full list is provided below. The most beneficial features include: RF 10 Feature Description Benefits Searchable PDF delivery Delivers faxes as searchable PDF to: (Outlook, SMTP, Notes) XML Generator Network Folder Sends faxes as searchable PDFs from: MFPs Find content in seconds instead of hours, days, and even weeks Spend less time managing documents and content Reduce staff requirements and work hours. Reduces paper expense and costs XML Generator Supports Desktop and Search: Windows Desktop Search Searchable text facilitates archiving and reduces the risk of overlooking or missing important details. Google Desktop Leverages OpenText native OCR engine TOGETHER, WE ARE THE CONTENT EXPERTS FAQs 3

4 RF 10 Feature Description Benefits Bar Code Routing Routes faxes based on barcode data Included in fax history record Leverages OpenText native OCR engine Included with all editions of RightFax Supports 1D format barcodes (~30 types) 2D format barcodes available through professional services Provides seamless routing to user, group, or shared folder Very useful for companies that lack a telephony infrastructure Eliminates errors associated with user-based manual routing Automatic routing facilitates order processing or similar workflow Significantly less than DID or other fee based routing methods. One time cost vs. monthly or annual cost with the added bonus of complete ownership Eliminates staffing requirements Facilitates compliance with regulatory mandates Outlook & Office 2010 New Outlook 2010 Fax Form Seamless integration that conforms to the Microsoft User Interface Elegantly simple design with advanced historical features Support for Office 2010 attachments Allows users to seamlessly create, send, receive and manage faxes from Outlook 2010 workstations Increases compatibility and interoperability with Microsoft products Easy to find and easy to use fax integration. Looks and functions like a typical Outlook 2010 client Intuitive and doesn t require user training Secure SMTP Gateway Complete revision of SMTP POP3 gateway Support for off-premise solutions like: Provides additional layer of security to an already secure platform Enables the highest TOGETHER, WE ARE THE CONTENT EXPERTS FAQs 4

5 GoogleApps Exchange Online Office 365 Provides authenticated, secure, encrypted connections (TLS and SSL) Supports custom SMTP and POP3 port assignments messaging encryption on the consumer market Allows for direct fax integration with offsite solutions. Expands our product onto new platforms - GoogleApps and Office 365 Provides a simple way to faxenable remote offices and small businesses that lack an in-house system or otherwise use cloud services V-Motion & Live Migration Support Support for VMware v-motion and Microsoft Hyper-V Live Migration Perform live migrations with zero downtime, undetectable to your users Does not impact current RightFax licensing model Support included with all editions of RightFax Proactively move virtual machines away from failing or underperforming servers Automatically optimizes hardware utilization by responding in real time to changing conditions Experience fewer interruptions Cisco UCS Express Support Support for the Cisco UCS Express Windows-based platform. For Cisco product details, visit the Cisco UCS Express Web page: roducts/ps11273/index.html Ideal for branch office fax survivability Prefect platform for virtualization Leverages existing Cisco resources and infrastructure Lowers total ownership costs TOGETHER, WE ARE THE CONTENT EXPERTS FAQs 5

6 2. Is there more information about the Searchable PDF feature? Yes, an OpenText White Paper is available that fully documents the searchable PDF feature. Look for this paper on the OpenText Fax and Document Distribution Group resources Web page: 3. Where can I find out more about the new barcode support capability, including supported codes? A list of 1-dimensional bar codes is provided in a RightFax 10 Barcode routing whitepaper. Two-dimensional barcodes can be customized by OpenText Professional Services. For more information, look for the new RightFax 10 Barcode Routing whitepaper on the OpenText Fax and Document Distribution Group resources Web page: 4. What are the other new features in RightFax 10? Additional new features and capabilities in RightFax 10 include: Support for delegate auditing A new capability of the RightFax Shared Services Module: A Database collective will automatically failover to another active SQL server node Licensing and activation made simpler: All product components are licensed using the new product licensing utility (PLU) Added Human Answered Fax (HAF) and other voice features to improve FoIP deployments Support for Microsoft Office XML file conversions for Microsoft Word Silent RightFax client installation for more streamlined deployments Support for the latest version of Lotus/Domino (8.5) Unified distribution media for Worldwide distribution Improved performance of the Active Directory synchronization utility All servers now include the RightFax Web Access client Inbound routing digits increased to 21 (from 9) SharePoint 2007 enhancements for x64- based systems Automated client installer supports large-scale deployments TOGETHER, WE ARE THE CONTENT EXPERTS FAQs 6

7 5. Are maintenance fixes included in RightFax 10? Yes, all new releases of RightFax include maintenance fixes and rollup previous service releases. 6. What are the supported Operating Systems for RightFax 10? Server Support: Windows Server 2008 and 2008 R2 operating systems MS SQL Server 2005 and 2008 (RightFax ships with SQL 2008 Express for low volume deployments) Desktop Operating Systems: RightFax 10 supports all x86 and x64 versions of Windows desktop operating systems to include: Windows XP Windows Vista (Business, Enterprise, Ultimate) Windows 7 (Pro, Enterprise, Ultimate) RightFax Web Access: Support for internet Explorer 6 SP2 or higher; including IE9 SecureDocs Module: Any browser/client computer including Macs and Linux 7. Are there any bundling changes with the introduction of RF 10? Product bundling changes in RightFax 10 include: RightFax Branch Office Server: RightFax Branch Office Server simplifies the RightFax product offering by replacing Satellite and Small Business Editions. Branch Office Server is ideal for your remote offices can be configured for up to 4 fax channels. It can be TOGETHER, WE ARE THE CONTENT EXPERTS FAQs 7

8 licensed for up 100 users and comes with and multi-function printer integration options. Benefits include: Provide local PSTN presence Easy to manage (local or remote) Facilitates consolidation Fully supports Cisco UCS Express platform RightFax Web Access (RWA): The Web Access client is now offered free of charge with all RightFax 10 servers. 8. How are upgrades to RightFax 10 handled? It is recommended that you conduct a new install with a fresh operating system for all new versions of RightFax. To perform an in-place upgrade: Your RightFax system must be at version 9.4FP1 SR3 The RightFax server must run on a supported operating system (Windows Server 2008/2008R2) 9. How does the new licensing and activation model work? RightFax 10 introduces a new streamlined and consolidated activation that presents a simplified and straightforward licensing model. In summary: The Product Licensing Utility (PLU) consolidates and streamlines the RightFax activation process and includes the activation of all MFP connectors, Fax over IP (FoIP) channels, and fax board licensing The PLU also activates evaluation versions of RightFax 10. What are some of the advantages and benefits of the new licensing utility? The advantages and benefits are many: Simplifies deployment and usability with less complexity TOGETHER, WE ARE THE CONTENT EXPERTS FAQs 8

9 Using a single activation tool will reduce the time to deploy RightFax and simplifies license management External Document Connector (EDC): The EDC is now integrated into the PLU and speeds deployment and improves administrative usability Easier to evaluate; the PLU also activates evaluation versions of RightFax TOGETHER, WE ARE THE CONTENT EXPERTS FAQs 9

10 For More Information For more information on OpenText Fax Appliance visit or contact your OpenText sales representative at: North America: or (800) EMEA: or Europe: or +3 (0) Asia/Pacific: or About OpenText OpenText is the world s largest independent provider of Enterprise Content Management (ECM) software. The Company's solutions manage information for all types of business, compliance and industry requirements in the world's largest companies, government agencies and professional service firms. OpenText supports approximately 46,000 customers and millions of users in 114 countries and 12 languages. For more information about OpenText, visit TOGETHER, WE ARE THE CONTENT EXPERTS FAQs 10 Visit online.opentext.com for more information about OpenText solutions. OpenText is a publicly traded company on both NASDAQ (OTEX) and the TSX (OTC) Copyright 2011 by OpenText Corporation. Trademarks or registered trademarks of OpenText Corporation. This list is not exhaustive. All other trademarks or registered trademarks are the property of their respective owners. All rights reserved. SKU_EN

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