Communication Skills

Transcription

1 $ 200 OFF any AMA Seminar For details see page 1 ARE YOUR MESSAGES GETTING THROUGH? ommunication Skills NOVEMBER 2015 MARH

2 Want great results? Start with clear communication. Where did you hear that? That s not what I heard. Nobody told me. Was there an about that? You can be the smartest and the fastest, but without clear, effective communication, you ll get nowhere fast. Ambiguity, misinformation, or worse no communication at all waste money and fray nerves. AMA s ommunication Skills Seminars help you reverse the trend in virtually every kind of business interaction. You get hands-on skills and practice guided by expert course leaders to help you make lasting improvements in written, interpersonal and presentation skills, along with other crucial business competencies. Be sure to check out our popular new seminars, How to Be a Successful Manager as an Introvert (page 14) and Executive Presence for Women (page 17) and don t miss our top sellers on the first 10 pages, including: How to ommunicate with Diplomacy, Tact and redibility (page 2) The 7 Habits of Highly Effective People Signature Edition 4.0 (page 3) The 5 hoices to Extraordinary Productivity (page 4) American Management Association has been selected for the sixth consecutive year as one of 2015 s TOP 20 LEADERSHIP TRAINING OMPANIES by TrainingIndustry.com REGISTER TODAY!

3 Get instant access to AMA S FREE RESOURES Sign up for your FREE My AMA Account 4 WEBASTS AMA webcasts are 60-minute, informational programs addressing key management practices, research findings, business strategies and market trends. Each program brings you immediate and relevant business content right to your computer. 4 PODASTS AMA Edgewise podcast programs are thought leadershipfocused and delivered weekly on itunes and amanet.org. 4 PLAYBOOK AMA s blog featuring advice from thought leaders, quizzes, and research. 4 enewsletter Leader s Edge, AMA s monthly enewsletter, connects senior management with today s top thought leaders, and provides you with insights, tips and innovative strategies. SIGN UP TODAY! save$ 200 on any AMA Seminar Register by December 12, 2015* Mention offer code LHL3 REGISTER TODAY! or *Offer code LHL3 expires December 12, 2015, and cannot be combined with any other promotional offer(s). This offer is valid only when applied to new registrations and cannot be applied to transfers, cancellations or GSA or SLS contract pricing. Individuals eligible for GSA or SLS contract pricing must choose between their contract price or this discount applied to the AMA Member rate and must reference the offer code when placing their order. AMA Annual Pass/Premium Annual Pass, AMA Seminar Savings Pass, AMA ertificate Programs, OR Level I and OR Level II courses, AMA Webinars, Express Skills ourses and third party-delivered programs available through AMA are not eligible for this offer. Prices and schedules are subject to change without notice. BESTSELLING OMMUNIATION SKILLS How to ommunicate with Diplomacy, Tact and redibility L...2 The 7 Habits of Highly Effective People Signature Edition 4.0 L...3 The 5 hoices to Extraordinary Productivity L....4 The 7 Habits of Highly Effective People for Managers L...5 Building Better Work Relationships: New Techniques for Results-Oriented ommunication L...6 Getting Results Without Authority L...7 Strategies for Developing Effective Presentation Skills....8 Managing haos: Tools to Set Priorities and Make Decisions Under Pressure L...9 AMA s 2-Day Business Writing Workshop L...10 ommunicating Up, Down and Across the Organization L...11 BUSINESS ENHANEMENT SKILLS The 7 Habits of Highly Effective People Signature Edition 4.0 L...3 The 5 hoices to Extraordinary Productivity L....4 The 7 Habits of Highly Effective People for Managers L...5 Building Better Work Relationships: New Techniques for Results-Oriented ommunication L...6 Time Management L Developing Your Emotional Intelligence L...13 NEW! How to Be a Successful Manager as an Introvert AMA ertificates Assertiveness Training Assertiveness Training for Managers.. 15 Assertiveness Training for Women in Business L Leadership Development for Women.. 17 NEW! Executive Presence for Women.17 Women s Leadership enter NEW! Executive Presence Managing Your Professional Image and Building a Personal Brand Doing It All: How to Stay Focused and Engaged How to Turn Data Into ompelling Visual Presentations...19 reativity and Innovation: Unleash Your Potential for Greater Success OnDemand elearning Moving Ahead: Breaking Behavior Patterns That Hold You Back...21 Managing Emotions in the Workplace : Strategies for Success...21 INTERPERSONAL SKILLS: EXPRESS SKILLS OURSES NEW! How to Flex Your ommunication Style E NEW! Powerful ommunication Techniques E NEW! onfidence-building Skills for Women E...22 INTERPERSONAL SKILLS How to ommunicate with Diplomacy, Tact and redibility L...2 Getting Results Without Authority L...7 Strategies for Developing Effective Presentation Skills....8 Negotiating to Win L...12 Effective Executive Speaking L...23 Interpersonal Skills for Managers ommunication and Interpersonal Skills for Technical Professionals...24 ommunication Boot amp...25 Developing Effective Business onversation Skills...25 Negotiating to Win L...26 AMA Locations NEW! The Secret to Getting Through to Anyone Expanding Your Influence: Understanding the Psychology of Persuasion L...28 The Effective Facilitator: Maximizing Involvement and Results Responding to onflict: Strategies for Improved ommunication L...29 BUSINESS WRITING SKILLS Effective Technical Writing L...30 Business Writing for the Multilingual Professional...31 AMA Membership AMA s Business Grammar Workshop L...32 AMA s Talent Transformation Tool...32 lassroom L E 1 Live Online Seminar Express Skills 1-Day Workshop AMA Blended Learning a dynamic and effective blend of live training, online tools, resources and events that provides the foundation for greater subject mastery and measurable performance metrics to back it up. The American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of PE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for PE credit. omplaints regarding registered sponsors may be submitted to the National Registry of PE Sponsors through its website: www. learningmarket.org. For more information regarding administrative policies such as complaints and refunds, please contact Martha Leon, AMA, 1601 Broadway, New York, NY 10019,

4 BESTSELLING OMMUNIATION SKILLS How to ommunicate with Diplomacy, Tact and redibility L SEMINAR #2206 BEST SELLER1 # Be a consistently professional communicator even in difficult circumstances How well you communicate can make or break your professional image. It directly influences how others view your work and performance as well as your prospects for career advancement and mobility. To be a skilled communicator, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations. This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs. Apply diplomacy and tact to be a credible and effective communicator Manage the impact your communications have on your image Define your communication style Develop better listening skills Understand the importance of perceptions Explore communication style differences and learn to flex your own style Recognize the impact of stress on communications and be able to adjust for it Know what makes effective communication and develop the skills to model it TOPIS OVERED The Importance of Perception Understanding how perception and image can impact others perception of you and your performance Recognizing how diplomacy, tact, and credibility are demonstrated through good communication ommunication Style Differences Knowing how style impacts the image others have of you Flexing your style to communicate with more diplomacy, tact, and credibility ompleting the Insight Inventory to better understand how style affects your communication effectiveness Flexing your style to gender, generation and position Recognizing how stress impacts how you use your style traits Very informative, gained insight into how others see me and how to portray a positive self-image. Joanne S. Effective and Powerful ommunication Identifying and removing the roadblocks to effective communication Knowing how to positively impact the visual, verbal and vocal components of communication Describing the Know-Feel-Do Model of communicating Implementing strategies for powerful communications and practicing them Understanding nonverbal communication as a critical part of the communication process Effective Listening Skills Applying good listening skills in order to communicate with diplomacy, tact and credibility Identifying the barriers and obstacles to effective listening Using good listening skills to build and improve your image Knowing how ineffective listening can cost you and the organization Diplomacy, Tact and redibility Defining the five actions that make for credible communication Applying diplomacy, tact and credibility skills to create more effective communication Identifying how hot buttons make people lose their diplomacy and tact and credibility Being aware of your hot buttons, and preparing before you face these situations Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc. REGISTER TODAY! 2-Day lassroom Schedule 1.2 EUs/12 PDUs/14 PE $2,095/AMA Members $1,895 Nov Arlington, VA GWF Nov Fort Lauderdale, FL GWF Nov Atlanta, GA GWF Nov Dallas, TX GWF Nov Los Angeles, A GWF Nov. 30-Dec Boston, MA GWF Dec Parsippany, NJ GWF Dec San Francisco, A GWF Dec Arlington, VA GWF Dec incinnati, OH GWF Dec Denver, O GWF Dec hicago, IL GWF Dec Houston, TX GWF Dec New York, NY GWF Dec Seattle, WA GWF Jan San Francisco, A GWF Jan Arlington, VA GWF Jan Dallas, TX GWF Jan New York, NY GWF Jan Newport Beach, A GWF Jan Lake Buena Vista, FL GWF Feb Boston, MA GWF Visit our website for a complete list of dates and locations. 4-Lesson Live Online Schedule FAULTY SPOTLIGHT* Lisa Kaplin, PsyD. works with corporations to help their employees achieve fulfillment both at work and in their personal lives. lients include Abbott Labs, The Federal Reserve Bank, Allstate, Village of Joliet, Bank of America, Household Bank, IBM, local schools and not-for-profit groups. She holds a master s degree in ounseling Psychology and a doctorate in linical Psychology. * This seminar is also taught by other business communication experts. 1.2 EUs/12 PDUs/14 PE $2,095/AMA Members $1,895 Monday-Thursday 2-5 pm ET Nov GWF Dec GWF Jan GWF March GWF Recommended PE redit: 14 hours/basic Prerequisites: None Advance Preparation: Online pre-and post-assessment Delivery Method: Group Live/Group Internet-based Field of Study: ommunication L 2 lassroom L Live Online E Express Skills 1 1-Day Workshop

5 BESTSELLING OMMUNIATION SKILLS The 7 Habits of Highly Effective People Signature Edition 4.0 L SEMINAR #2601 BEST SELLER2 # Live the 7 Habits to create dramatic change in your life. No matter how competent a person you are, you will not have sustained and lasting success unless you are able to effectively lead yourself, influence, engage and collaborate with others and continuously improve and renew your capabilities. These elements are at the heart of personal, team and organizational effectiveness. The new Signature 4.0 solution takes the 7 Habits to a whole new level. The new solution includes even more tools and processes to help you live and apply the 7 Habits, including more than 30 new world-class videos; a new Living the 7 Habits mobile app; new Skill and Practice cards with 20 new 7 Habits practices, and much more. Execute critical priorities with laser-like focus and careful planning End self-defeating behavior and gain the necessary security you need to change Develop strong mutual trust relationships Be prepared to deal with difficult circumstances before they happen Know how to increase team engagement, morale and collaboration Apply a framework for developing core values and creating a highly effective culture Recognize how to develop high-potential leaders who model competence and character TOPIS OVERED Paradigms and Principles of Effectiveness Assess paradigms and align to principles of effectiveness Habit 1: Be Proactive Assume responsibility, focus and act on what can be controlled and influenced Habit 2: Begin with the End in Mind Define clear measures of success and a plan to achieve them Habit 3: Put First Things First Prioritize and achieve your most important goals, instead of reacting to urgencies Habit 4: Think Win-Win ollaborate effectively with others by building high-trust relationships of mutual benefit Habit 5: Seek First to Understand, Then to Be Understood Influence others by developing a deep understanding of their needs and perspectives Habit 6: Synergize Develop innovative solutions that lever age diversity and satisfy all key stakeholders Habit 7: Sharpen the Saw Increase motivation, energy, and work/life balance by making time for renewing activities Anyone who wants to learn how to apply the power of effectiveness for greater success in their business and personal lives, and feel more satisfied with what they accomplish each day. PRE-WORK REQUIRED The 7 Habits Assessment A questionnaire that you can take as a self-assessment or as a 360ᵒ assessment to gather feedback from your manager, direct reports, and peers. ATTENDEES WILL REEIVE Participant Guide 7 Habits Skill and Practice cards Weekly Big Rocks ards 7 X 7 ontract Talking Stick Living the 7 Habits mobile app AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc. 3-Day lassroom Schedule REGISTER TODAY! EUs/18 PDUs/21 PE $2,195/AMA Members $1,995 Nov New York, NY GWF Nov San Francisco, A GWF Nov hicago, IL GWF Nov Denver, O GWF Nov Las Vegas, NV GWF Nov Pittsburgh, PA GWF Nov. 30-Dec New York, NY GWF Dec Arlington, VA GWF Dec Atlanta, GA GWF Dec San Diego, A GWF Dec Boston, MA GWF Dec Dallas, TX GWF Dec hicago, IL GWF Dec San Francisco, A GWF Jan Houston, TX GWF Jan New York, NY GWF Jan hicago, IL GWF Feb Arlington, VA GWF Visit our website for a complete list of dates and locations. 4-Lesson Live Online Schedule FAULTY SPOTLIGHT* Bryan Kroff has taught groups representing most major industries including technology, healthcare, insurance, petroleum, finance, mortgage, retail and investment banking. He has also worked with educational organizations and government agencies. Bryan is part of Franklinovey s Speakers Bureau and is often invited to deliver keynote speeches. * All faculty are trained experts in Franklinovey s 7 Habits of Highly Effective People curriculum. 1.2 EUs/14 PE $2,195/AMA Members $1,995 Monday-Thursday 2-5 pm ET Nov GWF Dec GWF Jan GWF Feb GWF Recommended PE redit: 21 hours/intermediate lassroom 14 hours/intermediate Live Online Prerequisites: None Advance Preparation: Online pre-assessment Delivery Method: Group Live/Group Internet-based Field of Study: ommunication, Personal Development L AMA seminars are GSA approved and all AMA programs are available for group training

6 BESTSELLING OMMUNIATION SKILLS The 5 hoices to Extraordinary Productivity L SEMINAR #2605 By Franklinovey now available through AMA The 5 hoices to Extraordinary Productivity is based on ideas and practices accumulated over decades from the leaders of productivity at Franklinovey. BEST SELLER3 # FAULTY SPOTLIGHT* Bring your best self to work with this unique productivity process. The demands our careers sometimes place on our shoulders can be overwhelming. ombined with distractions caused by an unending influx of information, and our lives can become downright exhausting. Our ability to think clearly and make wise decisions about what s important may suffer and the goals in our professional and personal lives get shortchanged, or worse, not accomplished at all. This seminar combines current neuroscience research with proven productivity principles to help you better manage your decisions, attention and energy. You ll learn how to apply a process and maximize the use of Microsoft Outlook that can dramatically increase your ability to achieve life s most important outcomes. Learn a better way to manage technology Recognize how to achieve true and consistent work-life balance Apply the latest science on brain health to maximize your productivity Utilize a language with others to ensure you are aligned around important and urgent reate a personalized, practical system for prioritizing and managing your goals TOPIS OVERED hoice 1: Acting on the important instead of reacting to the urgent Discerning the important from the urgent Teaching the methodology of importance hoice 2: Going for extraordinary instead of settling for ordinary larifying what extraordinary looks like in your current, most important roles Defining and executing measurable goals to achieve role outcomes hoice 3: Scheduling the big rocks instead of sorting gravel Mastering weekly planning processes to identify, schedule and execute priorities Mastering daily planning processes to ensure attention, energy, and execution hoice 4: Ruling your technology instead of letting it rule you Designing a personalized system to manage appointments, tasks, contacts, notes and documents Turning Microsoft Outlook into a productivity workflow engine AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). hoice 5: Fueling your fire instead of burning out Understanding the impact of brain health on day-to-day performance Using the 5 Energy Drivers to sustain energy throughout the day Those looking for the tools to maximize productivity and achieve the extraordinary. PRE-WORK REQUIRED You will receive a link to a 26-question assessment to see where you stand on key productivity behaviors. You will have the opportunity to take the benchmark again after applying what you learned. ATTENDEES WILL REEIVE Participant Guide Microsoft Outlook Technical Guide The 5 hoices a brief monograph with notebook Bonus Modules video-based mini-courses with toolkits Note: For hands-on Outlook application you may wish to attend with a laptop. Please call ustomer Service if you are not an Outlook user. Excellent course content with many practical tips... some of which I was able to apply with noticeable benefit right away! harles B. Peggy Leyden has extensive and wide-ranging business experience, as well as her own consultancy practice. Her clients represent such industries as banking, insurance, business consulting and manufacturing. Peggy earned an MS in management and organizational behavior from Illinois Benedictine University and is certified in Myers-Briggs Type Indicator, Drexler-Sibbett Team Performance Model and Blanchard s Situational Leadership II. *All faculty are trained experts in Franklinovey s 5 hoices to Extraordinary Productivity TM curriculum. 2-Day lassroom Schedule REGISTER TODAY! EUs/12 PDUs/14 PE $2,095/AMA Members $1,895 Nov Arlington, VA GWF Nov Atlanta, GA GWF Nov Portland, OR GWF Nov. 30-Dec hicago, IL GWF Dec Dallas, TX GWF Dec Arlington, VA GWF Dec San Francisco, A GWF Dec Denver, O GWF Dec New York, NY GWF Jan Arlington, VA GWF Jan San Francisco, A GWF Feb Atlanta, GA GWF Feb hicago, IL GWF Feb Arlington, VA GWF Feb New York, NY GWF Visit our website for a complete list of dates and locations. 2-Lesson Live Online Schedule 0.9 EU/10 PE $2,095/AMA Members $1,895 Tues. 9-5 pm ET and Wed. 9 am-2 pm ET Nov GWF Dec GWF Jan GWF March GWF Recommended PE redit: 14 hours/intermediate lassroom 10 hours/intermediate Live Online Prerequisites: Fundamental concepts of time management Advance Preparation: Online pre-assessment Delivery Method: Group Live/Group Internet-based Field of Study: omputer Science, Management Advisory Service L 4 lassroom L Live Online E Express Skills 1 1-Day Workshop

7 BESTSELLING OMMUNIATION SKILLS The 7 Habits of Highly Effective People for Managers L SEMINAR #2602 By Franklinovey now available through AMA The 7 Habits of Highly Effective People courses are based on the teachings of Dr. Stephen R. ovey BEST SELLER4 # ultivate effectiveness, lead with excellence and transform your team for breakthrough results. National surveys* of thousands of employees disclosed that while many people work hard, they are worried about their lack of effectiveness. Survey results indicate: 1. Less than 50% of your team s time is spent on the company s most important objectives 2. Only 14% of employees feel they are contributing to company success 3. Less than half of your team know company s goals *Results of xq Surveys conducted by Harris Interactive FAULTY SPOTLIGHT* Homero Bayarena has over 25 years of business experience. Prior to his work with Franklinovey, he worked for Zurich Insurance, Maryland Insurance Group, Blue ross Blue Shield of Maryland, ISI onsulting in Dallas and the University of North Texas, in positions ranging from frontline to management. In 2005, he received Franklinovey s highest honor, The Summit Award. All faculty are trained experts in Franklinovey s 7 Habits of Highly Effective People curriculum. Workers have too many assigned tasks and too many competing priorities. People can t identify key goals and, there fore, can t deliver excellent results. Individ uals, even entire departments, lack open communication. rises are often reacted to with fast, less-than-effective decisions. hanging ineffective behaviors to effective behaviors will benefit everyone in your organization. The 7 Habits can help you to not only better manage yourself, but learn to lead others and unleash team potential. Discover the same principles that have led the world s foremost business leaders to the profes sional and personal success they dreamed of. Define the contribution you want to make and what you want to accomplish Enhance your leadership abilities and reach your full potential Judge the goals your efforts should be fo cused on using daily and weekly planning Raise the levels of trust and fulfillment within your team Build better relationships and become more effective as a manager TOPIS OVERED Habit 1: Be Proactive Become a resourceful, innovative manager who quickly accomplishes goals and moti vates team members to get things done Habit 2: Begin with the End in Mind Have a clear vision of what you want your contribution as a manager to be and shape your own future Habit 3: Put First Things First Focus on top priorities and be regarded for follow-through and organizational skills; eliminate the unimportant Habit 4: Think Win-Win ultivate enthusiasm with performance measurements that satisfy both employee and employer goals; share recognition and success Habit 5: Seek First to Understand, Then Be Understood Give honest, accurate feedback that develops trust and understand the physical components of communication and how they impact the message Habit 6: Synergize Understand how differences can contribute to innovative solutions; maximize opinions, perspectives and backgrounds Habit 7: Sharpen the Saw Maintain and increase effectiveness by renewing yourself mentally and physically Managers who are seeking to become more efficient, build better relationships and help their organization succeed. ATTENDEES WILL REEIVE The 7 Habits of Highly Effective People The bestselling audiobook. Participant Guidebook Management Essentials Resources for dealing with management challenges. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc. 2-Day lassroom Schedule REGISTER TODAY! EUs/12 PDUs/14 PE $1,995/AMA Members $1,795 Nov Arlington, VA GWF Nov San Francisco, A GWF Nov Dallas, TX GWF Dec Fort Lauderdale, FL GWF Dec hicago, IL GWF Dec New York, NY GWF Dec Garden Grove, A GWF Jan Austin, TX GWF Jan San Francisco, A GWF Jan hicago, IL GWF Jan Philadelphia, PA GWF Feb New York, NY GWF Feb Las Vegas, NV GWF Feb Arlington, VA GWF Feb Denver, O GWF Feb. 29-Mar hicago, IL GWF March Boston, MA GWF March Houston, TX GWF March San Francisco, A GWF Visit our website for a complete list of dates and locations. 2-Lesson Live Online Schedule 0.8 EU $1,995/AMA Members $1,795 Wednesday and Thursday 12-5:30 pm ET Nov GWF Feb GWF Recommended PE redit: 14 hours/advanced lassroom 9 hours/advanced Live Online Prerequisites: Familiarity with the 7 Habits framework Advance Preparation: None Delivery Method: Group Live/Group Internet-based Field of Study: ommunication, Personal Development L AMA seminars are GSA approved and all AMA programs are available for group training

8 BESTSELLING OMMUNIATION SKILLS Building Better Work Relationships New Techniques for Results-Oriented ommunication BEST SELLER5 # L SEMINAR #2235 FAULTY SPOTLIGHT* Don t let your work relationships work against you. Now, discover the basic competencies critical to solid work relationships and career success. In today s complex business environment, differences are a positive force within an organization. And it all starts with you. This seminar will prepare you to become a conscious communicator. You ll return to work better able to build constructive and beneficial workplace relationships by learning how to analyze situations and consciously select and use productive communication strategies. Build better rapport and gain trust Develop flexibility to handle any situation Avoid mistakes and conflicts Influence and motivate others Use direct and indirect messages accurately Build your self-esteem as you discover a new self-awareness Identify strengths, weaknesses and opportunities Understand the roles of values, beliefs, attitudes, perceptual processes and emotional intelligence Master the keys to excellent communication: observe, listen, analyze, plan, communicate TOPIS OVERED Effective Workplace Relationships Behaviors that support or undermine these relationships Assessing your relationships ommunication and Perceptions Trustbusters and how to fix them The five axioms of conscious communication Mirroring and rapport Investigating Emotions and Emotional Intelligence Social and multiple intelligences Assessing your multiple intelligences Five domains of emotional intelligence Building Better Relationships with Ourselves and Others Perception, world view, emotional intelligence and you Self-awareness, self-esteem and self-concept Work styles and how to flex them Relationship Building Managing assumptions in order to build trusting relationships onsciously building trust at work Developing a positive attitude Eliminating the attitude virus Expressing Needs Within Relationships Performing an interpersonal needs inventory The shape and sound of assertiveness ompleting an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile Relational ommunication Identifying your communication style Sharpening verbal and nonverbal behaviors and skills Applying direct and indirect messages Using feedback and questioning skills Relational Listening Listening barriers and their impact on effective workplace relationships A listening improvement map Asking good questions Applying active and reflective listening Best practices for giving or seeking feedback Addressing Relational hange and onflict Selecting your conflict-resolution style Resolving conflicts assertively Developing and practicing a conflictresolution plan Business professionals who want to use effec tive communication and relationship management to maximize impact, produc tivity and results. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). American Management Association is recognized by SHRM to offer Professional Development redits (PDs) for the SHRM-P SM or SHRM-SP SM. Dianne Faieta is one of the experts who teach this course. She works with individuals and groups to helpthem achieve their personal and professional potential. lients have included G.E. apital, Genentech,University of alifornia Office of thepresident and Stanford University. She is coauthor of the popular textbook, ommunicate! A Workbook for Interpersonal ommunication! and has contributed to publications such as HumanResources Journal. * This seminar is also taught by other business communication experts. 3-Day lassroom Schedule REGISTER TODAY! EUs/18 PDUs 21 PE/18 PDs $2,345/AMA Members $2,095 AMA Members save $250 Nov New York, NY GWF Nov hicago, IL GWF Nov Fort Lauderdale, FL GWF Nov Philadelphia, PA GWF Nov San Francisco, A GWF Nov. 30-Dec New York, NY GWF Dec San Francisco, A GWF Dec hicago, IL GWF Dec Arlington, VA GWF Dec Las Vegas, NV GWF Jan Houston, TX GWF Jan Parsippany, NJ GWF Jan Los Angeles, A GWF Feb hicago, IL GWF Feb New York, NY GWF Feb Arlington, VA GWF Feb San Francisco, A GWF March New York, NY GWF Lesson Live Online Schedule 1.2 EUs/12 PDUs/14 PE/12 PDs $2,345/AMA Members $2,095 AMA Members save $250 Monday and Wednesday 2-5 pm ET Dec GWF March GWF Recommended PE redit: 21 hours/basic lassroom 14 hours/basic Live Online Prerequisites: None Advance Preparation: None Delivery Method: Group Live/Group Internet-based Field of Study: ommunication L 6 lassroom L Live Online E Express Skills 1 1-Day Workshop

9 BESTSELLING OMMUNIATION SKILLS Getting Results Without Authority L SEMINAR #2532 AN AMA BLENDED LEARNING SEMINAR BEST SELLER6 # How do you get results from people who don t work for you? You are asked to lead a task force and one of the members just happens to be a VP. Do you have the confidence to handle this? You re on a tight deadline. an you get another manager s assistant to set aside their tasks and help you with yours? You have to stand in for your boss. an you direct your colleagues without generating animosity? Whether you re dealing with bosses, colleagues, staff members or senior management, winning respect and cultivating influence and cooperation are essential to career success. FAULTY SPOTLIGHT* Darlene arver, PS, MBA says that training is about being proactive rather than reactive. Her seminars focus on teaching and inspiring people to acquire strong communication and problem-solving skills, work effectively in teams, learn strategies to cope with multiple demands and develop managerial skills. * This seminar is also taught by other business communication experts. Establish or regain credibility Use your power base to persuade Understand the person you re influencing Let work styles and communication differences work for, not against, you Sell ideas and implement change Achieve trust and give-and-take relationships up, down and across the organization Project self-confidence Adapt your style to the person or situation TOPIS OVERED Personal Power Understanding your personal power Personal power behaviors Attributes of effective/ineffective influencers Your power relative to the other person ommitment Model: why commitment from others doesn t happen by chance Reciprocity and Relationships: The First Step in the Influence Process Mental model of influence Principles of reciprocity Building relationships and creating partnerships Personal Preferences Linkages between personal styles and reciprocity, relationship, partnership Style indicator and interpretation tool Blind spots in your self-knowledge The negative attribution cycle Persuasion Key components of persuasion: discovery, preparation, dialogue Adjusting to different audiences Understanding the other person The role of investment and risk Achieving credibility Managing stakeholders Reaching a common goal Selling your position by providing evidence onnecting emotionally Listening and questioning When onflict omes Between You and Your Desired Results Approaches to conflict resolution Giving and receiving feedback Using a win-win mindset Getting Better Results Through Negotiation Power, information, timing and approach Basic principles of negotiation Various steps in negotiation Developing an Action Plan Business professionals who need to get work done through others as well as those who need to convince another person to buy into an idea or follow up on a request. 3-Day lassroom Schedule REGISTER TODAY! EUs/18 PDUs/21 PE $2,345/AMA Members $2,095 Nov hicago, IL GWF Nov Arlington, VA GWF Nov Atlanta, GA GWF Nov Boston, MA GWF Dec New York, NY GWF Dec Houston, TX GWF Dec San Francisco, A GWF Dec hicago, IL GWF Dec Arlington, VA GWF Jan Atlanta, GA GWF Jan Arlington, VA GWF Feb New York, NY GWF Feb San Francisco, A GWF Feb hicago, IL GWF March Arlington, VA GWF March Boston, MA GWF March hicago, IL GWF Lesson Live Online Schedule 1.2 EUs/12 PDUs/14 PE $2,345/AMA Members $2,095 Tuesday and Thursday 2-5 pm ET Oct. 27-Nov GWF Feb GWF Recommended PE redit: 21 hours/basic lassroom 14 hours/basic Live Online Prerequisites: None Advance Preparation: Online pre- and post-assessment Delivery Method: Group Live/Group Internet-based Field of Study: ommunication, Personal Development L AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). AMA seminars are GSA approved and all AMA programs are available for group training

10 BESTSELLING OMMUNIATION SKILLS Strategies for Developing Effective Presentation Skills SEMINAR #2519 BEST SELLER7 # Transform yourself from inexperienced speaker to skilled presenter. At this 3-day seminar, you ll learn how to present your ideas with conviction, control and poise and without fear. You ll gain the specific skills and direction you need to become comfortable with your own presentation style. And you ll receive expert advice on how to handle especially challenging situations. Most importantly, you ll learn how to present by presenting. Tailor your presentation to your audience Use relaxation techniques to overcome nervousness Learn how to project your voice and use pauses to dramatize your point Expertly handle difficult questions and situations ommunicate with clarity and conviction TOPIS OVERED Balancing Verbal and Nonverbal Messages Practicing nonverbal impact skills to reduce nervousness and engage the attention of your listeners Making your content clearer and more memorable Developing and Organizing Presentation ontent reating an audience profile and setting presentation parameters ondensing a speech outline into notes you can speak from Preparing to Give the Presentation Learning the benefits of rehearsing, adhering to a time frame and speaking from notes Reducing stress and speaker s anxiety Using Visual Aids and Support Materials Describing the purpose of visual aids and support materials Identifying tips for effective composition of visual content and speaker aids Handling Questions from the Audience Explaining the importance of the questionand-answer session Responding professionally to questions from the audience Managing the Presentation Environment Describing the advantages and disadvantages of different room setups Being able to anticipate, avoid and handle equipment problems EXTRA Your presentations will be recorded for playback and review. See for yourself what comes across to an audience. It s a great way to get instant feedback and helpful recommendations. This recording is yours to keep. Those who give presentations, speak in front of groups or sell ideas to others and have little or no presentation experience. FAULTY SPOTLIGHT* Jill Bremer has appeared as a trainer and speaker for corporations and organizations throughout the country,designing image and communication strategies for professionals from support staff to the top executives of Fortune 500 companies. She has served on the International Board of Directors for the Association of Image onsultants International and is also a member of the American Society for Training and Development, as well as the performing unions of Actors Equity Association, Screen Actors Guild and AFTRA. * This seminar is also taught by other business communication experts. 3-Day lassroom Schedule REGISTER TODAY! EUs/18 PDUs $2,195/AMA Members $1,995 Nov New York, NY GWF Nov hicago, IL GWF Nov Arlington, VA GWF Nov. 30-Dec San Francisco, A GWF Dec Arlington, VA GWF Dec Arlington, VA GWF Dec hicago, IL GWF Dec New York, NY GWF Jan San Francisco, A GWF Jan hicago, IL GWF Feb Arlington, VA GWF Feb New York, NY GWF March hicago, IL GWF March San Francisco, A GWF Short on time? Try our 1-Day Workshop! NEW! Presentation Skills Workshop SEMINAR #2868 Transform yourself from inexperienced speaker to skilled presenter. In this 1-day workshop, you ll learn to communicate effectively and persuasively and become comfortable with your own style. Develop key presentation skills and learn how to present your ideas with conviction, control and poise and without fear. Plus receive expert advice on how to handle especially challenging situations. Best of all, you ll gain confidence by making presentations. REGISTER TODAY! 1-Day Workshop lassroom Schedule EU $1,245/AMA Members $1,095 AMA Members save $150 Nov Arlington, VA GWF Dec San Francisco, A GWF Feb New York, NY GWF AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc. PMI accreditation applies to lassroom-led seminar for seminar lassroom L Live Online E Express Skills 1 1-Day Workshop

11 BESTSELLING OMMUNIATION SKILLS Managing haos: Tools to Set Priorities and Make Decisions Under Pressure BEST SELLER8 # L SEMINAR #2261 FAULTY SPOTLIGHT* Manage unproductive confusion and disorder and transform chaos into controllable challenges. Are you facing piles on your desk? onflicting demands on your time? Frequent interruptions that throw you off track? Are passive responses, burnout and lack of coaching and training contributing to the chaos? ould you be contributing to the chaos as well? In this seminar, you ll discover tools (Fishbone, Affinity Diagram, Priority Matrix) to plan your day and adjust to shifting priorities and demands with less stress and greater clarity. You ll practice managing interruptions from your boss, peers and employees and learn how to be professional, strategic and assertive in solving problems despite expanding workloads. You ll leave knowing how to apply the appropriate techniques to alleviate, clarify and eliminate chaos within your control. Desiree Saddler has over 18 years experience in human resources, training and development. Prior career experience was acquired through positions with Franklinovey o., Los Angeles Office of Education, Automobile lub of Southern alifornia, American Red ross, Nestlé USA, R&G Sloane Manufacturing, United Way, Inc. and Home Savings of America. Among her numerous certifications are national Instructor, American Red ross and ertified Instructor, Achieve Global. * This seminar is also taught by other business communication experts. Identify, analyze and prioritize your work day Allocate time and energy differently using a daily action plan Manage your time better as you reassign priorities Remain focused and act more decisively when priorities shift Utilize the right tools to balance and manage tough choices Gently push back and manage expectations Gain control over random demands and negotiate more positive outcomes Manage multiple projects with ease TOPIS OVERED Define haos Within Your ontrol Identifying sources of workplace chaos Understanding organizational challenges on managers and employees Assessing the impact your decisions have on key stakeholders Managing haos: Thinking and Decision Making Identifying real/root cause of a problem or issue Generating multiple, creative ideas quickly Organizing ideas in order to firmly grasp critical components of a problem Applying one identification tool for analysis Tools: Fishbone, mind maps, affinity diagrams Priority Planning SWOT analysis: determining priorities GAP analysis: assessing the current situation vs. the desired outcome Risk analysis: evaluating impact and related risks Priority matrix: using importance and urgency model to determine and validate priorities Plan Daily Work Daily action plan: allocating time and energy for the most important priorities Time estimate: accurately estimating how long it takes to complete your critical tasks Interruption log: identifying necessary vs. unnecessary interruptions Assertive ommunication Understanding assertive vs. strategic communication under pressure Learning to respond assertively and strategically when managing shifting priorities, interruptions and conflict Employing assertive responses no matter how manipulated or provoked you feel Action Plan: Identifying and applying one or two tools most applicable to managing your workplace chaos Anyone facing shifting priorities, expanding workloads, tight deadlines, organizational restructuring, multiple projects and increased uncertainty. 2-Day lassroom Schedule REGISTER TODAY! EUs/12 PDUs/14 PE $1,995/AMA Members $1,795 Nov Arlington, VA GWF Nov Houston, TX GWF Nov San Francisco, A GWF Nov Atlanta, GA GWF Dec hicago, IL GWF Dec Arlington, VA GWF Dec New York, NY GWF Jan Dallas, TX GWF Feb hicago, IL GWF March San Francisco, A GWF March New York, NY GWF March Arlington, VA GWF Lesson Live Online Schedule 1.2 EUs/12 PDUs/14 PE $1,995/AMA Members $1,795 Monday and Wednesday 2-5 pm ET Nov. 30-Dec GWF Feb GWF Recommended PE redit: 14 hours/basic Prerequisites: Fundamental concepts of time management Advance Preparation: Online pre- and post-assessment Delivery Method: Group Live/Group Internet-based Field of Study: ommunication, Personal Development L AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc. AMA seminars are GSA approved and all AMA programs are available for group training

12 BESTSELLING OMMUNIATION SKILLS AMA s 2-Day Business Writing Workshop L SEMINAR #2211 BEST SELLER9 # FAULTY SPOTLIGHT* Take the strain out of composing any kind of document. Would you like a quick, easy and painless method for composing documents letters, memos, reports, proposals and performance appraisals in an organized format? Now you can streamline the writing process and save time by focusing on what to write instead of how to write it. Start and finish documents quickly and painlessly Write with greater clarity so your reader always understands you Arrange your ideas in a logical pattern Get rid of fluff and produce more concise content Approach writing tasks with confidence TOPIS OVERED Guidelines for Effective Business Writing Principles that ensure effective business writing The need for planning and establishing purpose How to meet the reader s needs and expectations How to use techniques for overcoming writer s block Writing the First Draft Achieving clarity and precision in daily business writing The role of word choice How to construct sentences that are clear and direct How to use linking words and phrases in sentences and paragraphs Active and passive voice and parallelism How to employ various patterns of organizing information Memos and Letters Guidelines for writing effective memos and letters The importance of opening sentences How and when to use persuasive, positive and negative words How to use appropriate tone omposing Guidelines for writing effective The importance of subject lines Editing and Proofreading the Final Version How to recognize common proofreading errors Techniques for effective editing and proofreading Methods for revising the first draft How to avoid sexist or offensive language Understanding often-confused words Business professionals at any level, who need to save time by streamlining their writing process. Note: If you wish to bring your own laptop to the seminar, a USB flash drive will be provided to each attendee and a printer made available, eliminating the need to write exercises in longhand. You may also choose to bring a sample writing piece and get one-on-one feedback from your course leader. Dr. Salvatore J. Iacone specializes in designing and conducting business and technical writing and editing seminars for major corporations, government agencies and universities, including IBM, Verizon,Duracell, Georgia Pacific and Honeywell. He is the author of several books, including Write to the Point: How to ommunicate in Business with Style and Purpose. * This seminar is also taught by other business communication experts. 2-Day lassroom Schedule REGISTER TODAY! EUs/12 PDUs/14 PE $1,995/AMA Members $1,795 Nov Arlington, VA GWF Nov San Francisco, A GWF Dec Houston, TX GWF Dec New York, NY GWF Dec hicago, IL GWF Dec Los Angeles, A GWF Feb Arlington, VA GWF Feb. 29-March 1.. New York, NY GWF March San Francisco, A GWF March hicago, IL GWF Lesson Live Online Schedule 1.2 EUs/12 PDUs/14 PE $1,995/AMA Members $1,795 Tuesday and Thursday 2-5 pm ET Nov GWF Jan GWF March GWF L Recommended PE redit: 14 hours/basic Prerequisites: None Advance Preparation: None Delivery Method: Group Live/Group Internet-based Field of Study: ommunication AMA s 2-Day Business Writing Workshop is a great refresher on the elements that create efficient business communications, including grammar, balance, tone, and writing for the many varieties of readers with whom we communicate daily. Jason B. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc. 10 lassroom L Live Online E Express Skills 1 1-Day Workshop